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  • Google Analytics API data for goals (funnels) doesn't match - how do they reconcile?

    - by bkgraham
    I have a Google Analytics account with a well-functioning funnel made up of 4 goals. I can query the API and get the data out, but it does not match the funnel report in Analytics. Without getting into specific values, I can give you an example with faked data. Here's how the funnel might look: Shopping Cart 100 > 100 > 20 80 (80%) Address Page 5 > 85 > 25 60 (71%) Payment Page 2 > 62 > 10 52 (84%) Checkout 1 > 53 (49.07% funnel conversion rate) Okay, so you would expect the API to output data something like this: goal1Starts goal1Completions goal1Abandons 100 80 20 goal2Starts goal2Completions goal2Abandons 85 60 25 goal3Starts goal3Completions goal3Abandons 62 52 10 goal4Starts goal4Completions goal4Abandons 53 53 0 Instead, it's different. Firstly, the abandons are associated with the following goal (so goal1 always has 0 abandons and goal4 always has 0 abandons. Okay, I can work with that. What's confusing is that the numbers are always a little different. The goal1Completions always match the report, as do the goal4Completions, but everything else is off by a small amount. Sometimes it's only 2 visits, other times it's off by 50. For the report above here's the kind of results I would tend to get: goal1Starts goal1Completions goal1Abandons 100 100 0 goal2Starts goal2Completions goal2Abandons 105 84 21 goal3Starts goal3Completions goal3Abandons 90 65 25 goal4Starts goal4Completions goal4Abandons 58 53 5 Here's what I know: Goal(n)Completions + Goal(n)Abandons = Goal(n)Starts Goal(n)Starts = Goal(n-1)Completions Goal(n)Starts - Goal(n-1)Completions != reported number entering at that level That third one is particularly disappointing. So, here's my question: What data do I need to pull from the API in order to recreate the counts in the Funnel report in Google Analytics? I don't need the pages exited to entering from - just the counts at every level.

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