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• New Oracle Tutor Class: Create Procedures and Support Documents

  - by [email protected]

  Offered by Oracle University Course Code D66797GC10 July 14-16, 2010 in Chicago, IL This three day Instructor Led class is only US$ 2,250 Oracle® Tutor provides organizations with a powerful pair of applications to develop, deploy, and maintain employee business process documentation. Tutor includes a repository of prewritten process, procedure, and support documents that can be readily modified to reflect your company's unique business processes. The result is a set of job-role specific desk manuals that are easy to update and deploy online. Use Tutor to create content to: Implement new business applications Document for any regulatory compliance initiative Turn every desk into a self service reference center Increase employee productivity The primary challenge for companies faced with documenting policies, processes, and procedures is to realize that they can do this documentation in-house, with existing resources, using Oracle Tutor. Process documentation is a critical success component when implementing or upgrading to a new business application and for supporting corporate governance or other regulatory compliance initiatives. There are over 1000 Oracle Tutor customers worldwide that have used Tutor to create, distribute, and maintain their business procedures. This is easily accomplished because of Tutor's: Ease of use by those who have to write procedures (Microsoft Word based authoring) Ease of company-wide implementation (complex document management activities are centralized) Ease of use by workers who have to follow the procedures (play script format) Ease of access by remote workers (web-enabled) This course is an introduction to the Oracle Tutor suite of products. It focuses on the process documentation feature set of the Tutor applications. Participants will learn about writing procedures and maintaining these particular process document types, all using the Tutor method. Audience Business Analysts End Users Functional Implementer Project Manager Sales Consultants Security Compliance Auditors User Adoption Consultants Prerequisites No Prerequisite Courses strong working knowledge of MS Windows strong working knowledge of MS Word (2007) Objectives • Provide your organization with the next steps to implement the Tutor procedure writing method and system in your organization • Use the Tutor Author application to write employee focused process documents (procedures, instructions, references, process maps) • Use the Tutor Publisher application to create impact analysis reports, Employee Desk Manuals, and Owner Manuals Web site on OU Link to a PDF of the class summary Oracle University Training Centre - Chicago Emily Chorba Product Manager for Oracle Tutor

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• UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions

  - by Emily Chorba

  Originally developed to support Oracle's acquisition strategy, the Oracle Unified Method (OUM) defines a common implementation language across all of Oracle's products and technologies. OUM is a flexible, scalable, and evolving body of knowledge that combines existing best practices and field experience with an industry standard framework that includes the latest thinking around agile implementation and cloud computing.    Strong, proven methods are essential to ensuring successful enterprise IT projects both within Oracle and for our customers and partners. OUM provides a collection of repeatable processes that are the basis for agile implementations of Oracle enterprise business solutions. OUM also provides a structure for tracking progress and managing cost and risks. OUM is applicable to any size or type of IT project. While OUM is a plan-based method—including overview material, task and artifact descriptions, and templates—the method is intended to be tailored to support the appropriate level of ceremony (or agility) required for each project. Guidance is provided for identifying the minimum subset of tasks, tailoring the approach, executing iterative and incremental planning, and applying agile techniques, including support for managing projects using Scrum. Supplemental guidance provides specific support for Oracle products, such as UPK. OUM is available to Oracle employees, partners, and customers. Internal Use at Oracle: Employees can download OUM from MyDesktop. OUM Partner Program: OUM is available free of charge to Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold partners as a benefit of membership. These partners may download OUM from the Oracle Unified Method Knowledge Zone on OPN. OUM Customer Program: The OUM Customer Program allows customers to obtain copies of the method for their internal use by contracting with Oracle for a services engagement of two weeks or longer. Customers who have a signed contract with Oracle and meet the engagement qualification criteria as published on Customer tab of the OUM Website, are permitted to download the current release of OUM for their perpetual use. They may obtain subsequent releases published during a renewable, three-year access period To learn more about OUM, visit OUM Blog OUM on LinkedIn OUM on Twitter Emily Chorba, Principle Product Manager, Oracle User Productivity Kit

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• Oracle Tutor: Learn Tutor in the comfort of your own home or office

  - by emily.chorba(at)oracle.com

  The primary challenge for companies faced with documenting policies and procedures is to realize that they can do this documentation in-house, with existing resources, using Oracle Tutor. Procedure documentation is a critical success component for supporting corporate governance or other regulatory compliance initiatives and when implementing or upgrading to a new business application. There are over 1000 Oracle Tutor customers worldwide that have used Tutor to create, distribute, and maintain their business procedures. This is easily accomplished because of Tutor's: Ease of use by those who have to write procedures (Microsoft Word based authoring) Ease of company-wide implementation (complex document management activities are centralized) Ease of use by workers who have to follow the procedures (play script format)Ease of access by remote workers (web-enabled) Oracle University is offering Live Virtual Tutor classes! The class lasts four days, starts on Tuesday and finishes on Friday. This course is an introduction to the Oracle Tutor suite of products. It focuses on the Policy and Procedure writing feature set of the Tutor applications. Participants will learn about writing procedures and maintaining these particular process document types, all using the Tutor method. The next three classes are scheduled for: April 19 - 22 May 31 - June 3 July 5 - 8 You will learn to: Write procedures Create procedure Flowcharts Write support documents Create Impact Analysis Reports Create Role-base Employee Manuals Deploy online Employee Manuals on an Intranet Enjoy learning Tutor in your local environment. Start the sign up process from this link Learn More For more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Emily Chorba Principle Product Manager Oracle Tutor & BPM

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• Oracle Tutor: Document Audit and Maintenance

  - by Emily Chorba

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Perhaps the most critical phase in the process of documenting policies and procedure -- and the greatest challenge to owners -- is the maintenance of published documents. Documents must reflect current practice and they must be accurate. The most effective way to ensure this is through the regular audit of documents. In the Tutor environment, a Document Owner must audit each of his/her documents once every 6 to 12 months to verify that the document reflects actual practice. If it does not, the document is updated or employees are retrained (depending on the nature of the discrepancy). If a document update is required, the Tutor system enables the owner to modify and redistribute the document within one work day. This is possible because: Documents contain a minimum of detail, thereby reducing the edits. Document format and structure are simple, so changes are easy to identify The Tutor Author software tool enables the Document Owner or the Document Administrator to update the file quickly. The Document Administrator verifies the document format and integration, publishes the document, and distributes it to all affected employees, thereby freeing the Document Owner of the more tedious tasks. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum. Emily Chorba Principle Product Manager Oracle Tutor & UPK

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• Calculate using an Averaged coumn in a pivot

  - by Emily Y

  Hi, I have a pivot which includes goals and year results. Because goal is the same on each meausure, I have to average the goal in the pivot in order to show the correct amount. I then want to calculate v% between the goal and the year result. Because the goal is averaged, v% cannot be calculated correctly. Does anyone know of a way to do calcuation like this in a pivot? Thanks a lot, Emily

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• Oracle Tutor: Are Documented Policies and Procedures Necessary?

  - by emily.chorba(at)oracle.com

  People refer to policies and procedures with a variety of expressions including business process documentation, standard operating procedures (SOPs), department operating procedures (DOPs), work instructions, specifications, and so on. For our purpose here, policies and procedures mean a set of documents that describe an organization's policies (rules) for operation and the procedures (containing tasks performed by individuals) to fulfill the policies. When an organization documents policies and procedures properly, they can be the strategic link between an organization's vision and its daily operations. Policies and procedures are often necessary because of some external requirement, such as environmental compliance or other governmental regulations. One example of an external requirement would be the American Sarbanes-Oxley Act, requiring full openness in accounting practices. Here are a few other examples of business issues that necessitate writing policies and procedures: Operational needs -- policies and procedures ensure fundamental processes are performed in a consistent way that meets the organization's needs. Risk management -- policies and procedures are identified by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) as a control activity needed to manage risk. Continuous improvement -- Procedures can improve processes by building important internal communication practices. Compliance -- Well-defined and documented processes (i.e. procedures, training materials) along with records that demonstrate process capability can demonstrate an effective internal control system compliant with regulations and standards. In addition to helping with the above business issues, policies and procedures can support the basic needs of employees and management. Well documented and easy to access policies and procedures: allow employees to understand their roles and responsibilities within predefined limits and to stay on the accepted path indentified by the organization's management provide clarity to the reader when dealing with accountability issues or activities that are of critical importance allow management to guide operations without constant intervention allow managers to control events in advance and prevent employees from making costly mistakes Can you think of another way organizations can meet the above needs of management and their employees in place of documented Policies and Procedures? Probably not, but we would love your feedback on this question. And that my friends, is why documented policies and procedures are very necessary. Learn MoreFor more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Emily ChorbaPrinciple Product Manager Oracle Tutor & BPM

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• Oracle Tutor: Create Accessible Content for the Disabled Community

  - by emily.chorba(at)oracle.com

  For many reasons--legal, business, and ethical--Oracle recognizes the need for its applications, and our customers' and partners' products built with our tools, to be usable by the disabled community. The following features of Tutor Author and Publisher software facilitate the creation of accessible HTML content for the disabled community.TablesThe following formatting guidelines will ensure that Tutor documents containing tables will be accessible once they are converted to HTML.• Determine whether a table is a "data table" or whether you are using a table simply for formatting. If it's a data table, you must use a heading for each column, and you should format this heading row as "table heading" style and select Table > Heading Rows Repeat.• For non data tables, it is not necessary to include a heading row.GraphicsTo create accessible graphics, add a caption to the graphic. In Microsoft Office 2000 and greater, right-click on the graphic and select Format Picture > Web (tab) > Alternative Text or select the graphic then Format > Picture > Web (tab) Alternative Text. Enter the appropriate information in the dialog box.When a document containing a graphic with alternative text is converted to HTML by Tutor, the HTML document will contain the appropriate accessibility information.Javascript elementsThe tabbed format and other javascript elements in the HTML version of the Tutor documents may not be accessible to all users. A link to an accessible/printable version of the document is available in the upper right corner of all Tutor documents.Repetitive dataIf repetitive data such as the distribution section and the ownership section are causing accessibility issues with your Tutor documents, you can insert a bookmark in the appropriate location of the document, and, when the document is converted to HTML, the bookmark will be converted to an A NAME reference (also known as an internal link). With this reference, you can create a link in Header.txt that can be prepended to each Tutor document that allows the user to bypass repetitive sections. Tutor and Oracle ApplicationsRegarding accessibility, please check Oracle's website on accessibility http://www.oracle.com/accessibility/ to find out what version of E-Business Suite is certified to work with screen readers. Oracle Tutor 11.5.6A and greater works with screen readers such as JAWS.There is no certification between Oracle Tutor and Oracle Applications because there are no related dependencies. It doesn't matter which version of the Oracle Applications you are running. Therefore, it is possible to use Oracle Tutor with earlier versions of Oracle Applications.Oracle Business Process Converter and Oracle ApplicationsOracle Business Process Converter (OBPC) converts Visio, XPDL, and Tutor models to Oracle Business Process Architect and Oracle Business Process Management. The OBPC is one of a collection of plugins to Oracle JDeveloper. Please see the VPAT as the same considerations apply.Learn MoreFor more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum. Emily ChorbaPrinciple Product Manager Oracle Tutor & BPM

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• Oracle Tutor: *** CAUTION to Word .docx Users ***

  - by [email protected]

  Microsoft released a security update KB969604 for Office 2007 (around June 2009) This update causes document variables within Word docx files to be scrambled. This update might still be pushed out via Office 2007 updates DO NOT save files as docx using MS OFFICE 2007 until you apply the MS hotfix # 970942 available here If you are using Windows XP with Office 2003 or Office 2000 and have installed an older Office 2007 compatibility pack, documents saved as docx may also cause the scrambled document variables. Installing the 2007 compatibility pack published on 1/6/2010 (version 4) will prevent the document variables from becoming corrupt. Those on Windows 2000 may not be able to install the latest compatibility pack, or the compatibility pack may not function properly. This situation will hopefully be rectified in the coming months. What is a document variable? Document variables store data inside the document, invisible to the user. The Tutor software uses them when converting the document to HTML and when creating the flowchart, just to name a couple of uses. How will you know if a document's variables are scrambled? The difficulty in diagnosing the issue is that the symptoms can take myriad forms. There isn't a single error message or a single feature that one can point to and say, "test for the problem by doing this." The best clue about the error is seeing any kind of string in an error message that has garbage characters, question marks, xml code snippets, or just nonsense. Such as "Language ?????????????xlr;lwlerkjl could not be found." It is also possible to see the corrupted data in the footers of the Word docs. And, just because the footers look correct does not mean that the document variables are not corrupted. The corruption problem does not occur in every document variable in the document, just some of them. Often it is less than a quarter of them. What is the difference between docx files and doc files? Office 2007 uses Office Open XML formats with .docx and .docm filename extensions. - Docx is an Office Open XML word document. - Docm is a macro enabled Office Open XML document. This means the file structure behind the scenes is quite different from the binary file formats used prior to Office 2007 such as .doc, .dot, .xls, and .ppt. Solution Summary: For Windows XP and Word 2007: Install the hotfix, or save files as *.doc For Windows XP and Word 2000 and 2003: Install the latest compatibility pack or save files as *.doc For Windows 2000 with Word 2000 or 2003, do not use any compatibility pack, save files as *.doc Emily Chorba Principle Product Manager for Oracle Tutor

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• Oracle Tutor: Top 10 to Implement Sustainable Policies and Procedures

  - by emily.chorba(at)oracle.com

  Overview Your organization (executives, managers, and employees) understands the value of having written business process documents (process maps, procedures, instructions, reference documents, and form abstracts). Policies and procedures should be documented because they help to reduce the range of individual decisions and encourage management by exception: the manager only needs to give special attention to unusual problems, not covered by a specific policy or procedure. As more and more procedures are written to cover recurring situations, managers will begin to make decisions which will be consistent from one functional area to the next.Companies should take a project management approach when implementing an environment for a sustainable documentation program and do the following:1. Identify an Executive Champion2. Put together a winning team3. Assign ownership4. Centralize publishing5. Establish the Document Maintenance Process Up Front6. Document critical activities only7. Document actual practice8. Minimize documentation9. Support continuous improvement10. Keep it simple 1. Identify an Executive ChampionAppoint a top down driver. Select one key individual to be a mentor for the procedure planning team. The individual should be a senior manager, such as your company president, CIO, CFO, the vice-president of quality, manufacturing, or engineering. Written policies and procedures can be important supportive aids when known to express the thinking for the chief executive officer and / or the president and to have his or her full support. 2. Put Together a Winning TeamChoose a strong Project Management Leader and staff the procedure planning team with management members from cross functional groups. Make sure team members have the responsibility - and the authority - to make things happen.The winning team should consist of the Documentation Project Manager, Document Owners (one for each functional area), a Document Controller, and Document Specialists (as needed). The Tutor Implementation Guide has complete job descriptions for these roles. 3. Assign Ownership It is virtually impossible to keep process documentation simple and meaningful if employees who are far removed from the activity itself create it. It is impossible to keep documentation up-to-date when responsibility for the document is not clearly understood.Key to the Tutor methodology, therefore, is the concept of ownership. Each document has a single owner, who is responsible for ensuring that the document is necessary and that it reflects actual practice. The owner must be a person who is knowledgeable about the activity and who has the authority to build consensus among the persons who participate in the activity as well as the authority to define or change the way an activity is performed. The owner must be an advocate of the performers and negotiate, not dictate practices.In the Tutor environment, a document's owner is the only person with the authority to approve an update to that document. 4. Centralize Publishing Although it is tempting (especially in a networked environment and with document management software solutions) to decentralize the control of all documents -- with each owner updating and distributing his own -- Tutor promotes centralized publishing by assigning the Document Administrator (gate keeper) to manage the updates and distribution of the procedures library. 5. Establish a Document Maintenance Process Up Front (and stick to it) Everyone in your organization should know they are invited to suggest changes to procedures and should understand exactly what steps to take to do so. Tutor provides a set of procedures to help your company set up a healthy document control system. There are many document management products available to automate some of the document change and maintenance steps. Depending on the size of your organization, a simple document management system can reduce the effort it takes to track and distribute document changes and updates. Whether your company decides to store the written policies and procedures on a file server or in a database, the essential tasks for maintaining documents are the same, though some tasks are automated. 6. Document Critical Activities Only The best way to keep your documentation simple is to reduce the number of process documents to a bare minimum and to include in those documents only as much detail as is absolutely necessary. The first step to reducing process documentation is to document only those activities that are deemed critical. Not all activities require documentation. In fact, some critical activities cannot and should not be standardized. Others may be sufficiently documented with an instruction or a checklist and may not require a procedure. A document should only be created when it enhances the performance of the employee performing the activity. If it does not help the employee, then there is no reason to maintain the document. Activities that represent little risk (such as project status), activities that cannot be defined in terms of specific tasks (such as product research), and activities that can be performed in a variety of ways (such as advertising) often do not require documentation. Sometimes, an activity will evolve to the point where documentation is necessary. For example, an activity performed by single employee may be straightforward and uncomplicated -- that is, until the activity is performed by multiple employees. Sometimes, it is the interaction between co-workers that necessitates documentation; sometimes, it is the complexity or the diversity of the activity.7. Document Actual Practices The only reason to maintain process documentation is to enhance the performance of the employee performing the activity. And documentation can only enhance performance if it reflects reality -- that is, current best practice. Documentation that reflects an unattainable ideal or outdated practices will end up on the shelf, unused and forgotten.Documenting actual practice means (1) auditing the activity to understand how the work is really performed, (2) identifying best practices with employees who are involved in the activity, (3) building consensus so that everyone agrees on a common method, and (4) recording that consensus.8. Minimize Documentation One way to keep it simple is to document at the highest level possible. That is, include in your documents only as much detail as is absolutely necessary.When writing a document, you should ask yourself, What is the purpose of this document? That is, what problem will it solve?By focusing on this question, you can target the critical information.• What questions are the end users likely to have?• What level of detail is required?• Is any of this information extraneous to the document's purpose? Short, concise documents are user friendly and they are easier to keep up to date. 9. Support Continuous Improvement Employees who perform an activity are often in the best position to identify improvements to the process. In other words, continuous improvement is a natural byproduct of the work itself -- but only if the improvements are communicated to all employees who are involved in the process, and only if there is consensus among those employees.Traditionally, process documentation has been used to dictate performance, to limit employees' actions. In the Tutor environment, process documents are used to communicate improvements identified by employees. How does this work? The Tutor methodology requires a process document to reflect actual practice, so the owner of a document must routinely audit its content -- does the document match what the employees are doing? If it doesn't, the owner has the responsibility to evaluate the process, to build consensus among the employees, to identify "best practices," and to communicate these improvements via a document update. Continuous improvement can also be an outgrowth of corrective action -- but only if the solutions to problems are communicated effectively. The goal should be to solve a problem once and only once, which means not only identifying the solution, but ensuring that the solution becomes part of the process. The Tutor system provides the method through which improvements and solutions are documented and communicated to all affected employees in a cost-effective, timely manner; it ensures that improvements are not lost or confined to a single employee. 10. Keep it Simple Process documents don't have to be complex and unfriendly. In fact, the simpler the format and organization, the more likely the documents will be used. And the simpler the method of maintenance, the more likely the documents will be kept up-to-date. Keep it simply by:• Minimizing skills and training required• Following the established Tutor document format and layout• Avoiding technology just for technology's sake No other rule has as major an impact on the success of your internal documentation as -- keep it simple. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum.   Emily Chorba Principle Product Manager Oracle Tutor & BPM 

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• Windows XP long login (15 minutes +)

  - by Emily Pinkerton

  I'm having a lot of issues with our Windows XP SP3 machines (about 5, but every week another gets on the bandwagon of this issue). They take forever (15 minutes) to apply the user settings once our employee's enter their username and password to login to our domain. It only happens say if a user has reboot the machine and then when they go to log back in then it hangs forever. Reboot and restart are the key words for sure I've noticed with this issue. Here are things I have tested: •Made sure the DNS was set to point to our two servers (Server01 & Server02 are DNS Domain Controllers, 01 is primary and 02 backup). •No major changes have been applied to our network. •All profiles are local, so I have deleted out local profiles that aren't being used on those machines that run slow. •Also I have tried to enable and disable the Enable Fast Login under the local machines GP. It was not configured originally and when I tested both, it made the computer hang on "applying computer settings" for about 15 minutes. When it finally came up to the login screen the it was very quick to login to the domain. However this doesn't fix my issue, and even more frustrating upon setting it back to being not configured it now still takes for forever to apply computer settings. •I enabled the userenv log and here is what I see, but my experience is limited and I'm not sure how to read it exactly. (see below for log, this isn't the whole thing because it's really long) USERENV(2ec.2f0) 10:50:41:843 LoadUserProfile: LoadUserProfileP succeeded USERENV(2ec.2f0) 10:50:41:843 LoadUserProfile: Returning success. Final Information follows: USERENV(2ec.2f0) 10:50:41:843 lpProfileInfo-UserName = USERENV(2ec.2f0) 10:50:41:843 lpProfileInfo-lpProfilePath = < USERENV(2ec.2f0) 10:50:41:843 lpProfileInfo-dwFlags = 0x0 USERENV(2ec.2f0) 10:50:41:843 LoadUserProfile: Returning TRUE. hProfile = <0x818 USERENV(2ec.2f0) 10:50:41:984 IsSyncForegroundPolicyRefresh: Synchronous, Reason:NonCachedCredentials USERENV(2ec.248) 10:50:41:984 IsSyncForegroundPolicyRefresh: Synchronous, Reason:NonCachedCredentials USERENV(3c4.3dc) 10:51:26:166 LibMain: Process Name: C:\WINDOWS\system\wbem\wmiprvse.exe USERENV(2ec.5cc) 11:05:08:741 ProcessGPOs: network name is 192.168.49.0 USERENV(4a8.888) 11:05:08:804 GetProfileType: Profile already loaded. USERENV(4a8.888) 11:05:08:804 LoadProfileInfo: Failed to query central profile with error 2 USERENV(4a8.888) 11:05:08:804 GetProfileType: ProfileFlags is 0 Also this error is in the file quite a lot: USERENV(328.5bc) 11:05:29:733 GetUserDNSDomainName: Failed to impersonate user USERENV(328.834) 11:05:29:733 ImpersonateUser: Failed to impersonate user with 5. I'm really not sure what else to do with my limited experience, but I'm hoping someone can help me. I feel like I'm dealing with an issue way above my level and any knowledge I can gain out of getting this issue fixed would be amazing.

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• Can CSS be copyrighted?

  - by Emily

  I know CSS on a website is protected under the website's copyright since it is considered part of the overall design. I also know that images used inCSS are copyrightable. How about when CSS is used to create images? There is a CSS3 icon set that has a $25 license fee. Another developer claims those images to be copyrighted and that it is illegal to use any of the icons unless you pay the fee. I say you cannot copyright a chunk of code and if I recreate an arrow or disc icon in my CSS (whether I copy his code or write my own) he has no recourse. Can CSS, by itself, be copyrighted?

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• Oracle Tutor: Installing Is Not Implementing or Why CIO's should care about End User Adoption

  - by emily.chorba(at)oracle.com

  Eighteen months ago I showed Tutor and UPK Productive Day One overview to a CIO friend of mine. He works in a manufacturing business which had been recently purchased by a global conglomerate. He had a major implementation coming up, but said that the corporate team would be coming in to handle the project. I asked about their end user training approach, but it was unclear to him at the time. We were in touch over the course of the implementation project. The major activities were data conversion, how-to workshops, General Ledger realignment, and report definition. The message was "Here's how we do it at corporate, and here's how you are going to do it." In short, it was an application software installation. The corporate team had experience and confidence and the effort through go-live was smooth. Some weeks after cutover, problems with customer orders began to surface. Orders could not be fulfilled in a timely fashion. The problem got worse, and the corporate emergency team was called in. After many days of analysis, the issue was tracked down and resolved, but by then there were weeks of backorders, and their customer base was impacted in a significant way. It took three months of constant handholding of customers by the sales force for good will to be reestablished, and this itself diminished a new product sales push. I learned of these results in a recent conversation with the CIO. I asked him what the solution to the problem was, and he replied that it was twofold. The first component was a lack of understanding by customer service reps about how a particular data item in order entry was to be filled in, resulting in discrepant order data. The second component was that product planners were using this data, along with data from other sources, to fill in a spreadsheet based on the abandoned system. This spreadsheet was the primary input for planning data. The result of these two inaccuracies was that key parts were not being ordered to effectively meet demand and the lead time for finished goods was pushed out by weeks. I reminded him about the Productive Day One approach, and it's focus on methodology and tools for end user training. A more collaborative solution workshop would have identified proper applications use in the new environment. Using UPK to document correct transaction entry would have provided effective guidelines to the CSRs for data entry. Using Oracle Tutor to document the manual tasks would have eliminated the use of an out of date spreadsheet. As we talked this over, he said, "I wish I knew when I started what I know now." Effective end user adoption is the most critical and most overlooked success factor in applications implementations. When the switch is thrown at go-live, employees need to know how to use the new systems to do their jobs. Their jobs are made up of manual steps and systems steps which must be performed in the right order for the implementing organization to operate smoothly. Use Tutor to document the manual policies and procedures, use UPK to document the systems tasks, and develop this documentation in conjunction with a solution workshop. This is the path to develop effective end user training material for a smooth implementation. Learn More For more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Chuck Jones, Product Manager, Oracle Tutor and BPM

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• Managing the Domino Effect (with Tutor Publisher Reports)

  - by [email protected]

  When an organization upgrades their business application or improves a process, it triggers changes that will reverberate throughout an organization, like a falling row of dominoes standing on end. A tangible and repeatable way to communicate change is with updated process documentation. But how do organizations get their arms around all the documents that are impacted by an application upgrade or process improvement? A small change in one place will trigger subsequent changes in other areas. A simple domino chain of questions can go like this. What screens have changed? Do the new screens change the process in place? In what procedural documents are the screens referenced? Who uses the screens and must be notified of the changes? What other documents are affected? Will the change affect current company policy? Tutor Publisher compiles focused, easy to read impact analysis reports of your process documentation library that answer these tough questions. Tutor reports make it easy to quickly target the information and documents that require updating. In turn, the updated documents are used to communicate the change. The Tutor writing methodology and Publisher reports provide organizations the means to confidently keep documentation in sync with the way the business runs. Start managing the domino effect in your organization. Get a grip on it here!

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• Can I remove the latest ubuntu version without having to reinstall the old version?

  - by Emily

  I was using the 2.6 kernels with no problems, but when I updated to the 3.0 kernel, my bootup failed. I can manually boot with ctrl+alt+f1 startx and my login, but admittedly, i googled this and have no idea what I'm really doing. I have been trying to figure out how to go back to the old version, and eventually figured out the grub menu--i booted from all three 2.6 (.8, .10, and .11) editions of the previous version of ubuntu but they all had the same error as the 3.0 kernal. I can get logged in manually once the boot fails, but when i get to my desktop, wireless is not responsive and will not connect, and portable hard drives do not mount and/or are unresponsive. the previous version worked perfectly. I use an asus netbook. it's an eee pc. i don't have two OSs on it. i had to go to another computer to get to the forum... If the solution is simple, i just don't know what it is.

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• Use Google Analytics to target different sections of a blog

  - by Emily Yao

  I have a blog that targets different regions. The Europe region blog has different sections in different local languages such as English, French and German. I wonder how to track and analyze the different sections. My initial thought is to search the domain URL, but I found it is not a good idea. For example, the URL for the Europe blog is like www.myblog.com/europe. If you click the French section, the URL is like www.myblog.com/europe/language/french. If you click an article in the French section, it is like www.myblog.com/article_name. Notice the article link is not www.myblog.com/language/french/article_name!

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• Making mercurial subrepositories behave like subversion externals

  - by Emily Dickinson

  Hi guys, The FAQ, and hginit.com have been really useful for helping me make the transition from svn to hg. However, when it comes to using Hg's subrepository feature in the manner of subversion's externals, I've tried everythign and cannot replicate the nice behavior of svn externals. Here's the simplest example of what I want to do: Init "lib" repository This repository is never to be used as a standalone; it's always included by main repositories, as a sub-repository. Init one or more including repositories To keep the example simple, I'll "init" a repository called "main" Have "main" include "lib" as a subrepository Importantly -- AND HERE'S WHAT I CAN'T GET TO WORK: When I modify a file inside of "main/lib", and I push the modification, then that change gets pushed to the "lib" repository -- NOT to a copy inside of "main". Command lines speak louder than words. I've tried so many variations on this theme, but here's the gist. If someone can reply, in command lines, I'll be forever grateful! 1. Init "lib" repository $ cd /home/moi/hgrepos ## Where I'm storing my hg repositories, on my main server $ hg init lib $ echo "foo" lib/lib.txt $ hg add lib $ hg ci -A -m "Init lib" lib 2. Init "main" repository, and include "lib" as a subrepos $ cd /home/moi/hgrepos $ hg init main $ echo "foo" main/main.txt $ hg add main $ cd main $ hg clone ../lib lib $ echo "lib=lib" .hgsub $ hg ci -A -m "Init main" . This all works fine, but when I make a clone of the "main" repository, and make local modifications to files in "main/lib", and push them, the changes get pushed to "main/lib", NOT to "lib". IN COMMAND-LINE-ESE, THIS IS THE PROBLEM: $ /home/moi/hg-test $ hg clone ssh://[email protected]/hgrepos/lib lib $ hg clone ssh://[email protected]/hgrepos/main main $ cd main $ echo foo lib/lib.txt $ hg st M lib.txt $ hg com -m "Modified lib.txt, from inside the main repos" lib.txt $ hg push pushing to ssh://[email protected]/hgrepos/main/lib That last line of output from hg shows the problem. It shows that I've made a modification to a COPY of a file in lib, NOT to a file in the lib repository. If this were working as I'd like it to work, the push would be to hgrepos/lib, NOT to hgrepos/main/lib. I.e., I would see: $ hg push pushing to ssh://[email protected]/hgrepos/lib IF YOU CAN ANSWER THIS IN TERMS OF COMMAND LINES RATHER THAN IN ENGLISH, I WILL BE ETERNALLY GRATEFUL! Thank you in advance! Emily in Portland

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• Java - Highest, Lowest and Average

  - by Emily

  Hello, I've just started studying and I need help on one of my exercises. I need the end user to input a rain fall number for each month. I then need to out put the average rainfall, highest month and lowest month and the months which rainfall was above average. I keep getting the same number in the highest and lowest and I have no idea why. I am seriously pulling my hair out. Any help would be greatly appreciated. This is what I have so far: public class rainfall { /** * @param args */ public static void main(String[] args) { int[] numgroup; numgroup = new int [13]; ConsoleReader console = new ConsoleReader(); int highest; int lowest; int index; int tempVal; int minMonth; int minIndex; int maxMonth; int maxIndex; System.out.println("Welcome to Rainfall"); for(index = 1; index < 13; index = index + 1) { System.out.println("Please enter the rainfall for month " + index); tempVal = console.readInt(); while (tempVal>100 || tempVal<0) { System.out.println("The rating must be within 0...100. Try again"); tempVal = console.readInt(); } numgroup[index] = tempVal; } lowest = numgroup[0]; for(minIndex = 0; minIndex < numgroup.length; minIndex = minIndex + 1); { if (numgroup[0] < lowest) { lowest = numgroup[0]; minMonth = minIndex; } } highest = numgroup[1]; for(maxIndex = 0; maxIndex < numgroup.length; maxIndex = maxIndex + 1); { if (numgroup[1] > highest) { highest = numgroup[1]; maxMonth = maxIndex; } } System.out.println("The average monthly rainfall was "); System.out.println("The lowest monthly rainfall was month " + minIndex); System.out.println("The highest monthly rainfall was month " + maxIndex); System.out.println("Thank you for using Rainfall"); } private static ConsoleReader ConsoleReader() { return null; } } Thanks, Emily

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• iptables rules to allow HTTP traffic to one domain only

  - by Emily

  Hi everyone, I need to configure my machine as to allow HTTP traffic to/from serverfault.com only. All other websites, services ports are not accessible. I came up with these iptables rules: #drop everything iptables -P INPUT DROP iptables -P OUTPUT DROP #Now, allow connection to website serverfault.com on port 80 iptables -A OUTPUT -p tcp -d serverfault.com --dport 80 -j ACCEPT iptables -A INPUT -m conntrack --ctstate ESTABLISHED,RELATED -j ACCEPT #allow loopback iptables -I INPUT 1 -i lo -j ACCEPT It doesn't work quite well: After I drop everything, and move on to rule 3: iptables -A OUTPUT -p tcp -d serverfault.com --dport 80 -j ACCEPT I get this error: iptables v1.4.4: host/network `serverfault.com' not found Try `iptables -h' or 'iptables --help' for more information. Do you think it is related to DNS? Should I allow it as well? Or should I just put IP addresses in the rules? Do you think what I'm trying to do could be achieved with simpler rules? How? I would appreciate any help or hints on this. Thanks a lot!

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• Professional Custom Logo Design vs. Mr. Right

  John is an ex-marine and ex-employee of general motors. He recently lost his job working as a welder on the assembly lines of one of GM manufacturing plants. John has traveled a lot and knows a lot a... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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• How to Get a Quality Brochure Design

  Today?s small businesses are trying to send their message to the customers in new ways than ever. There is no argument about the effectiveness of the new media but there is also no argument against t... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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• Do You Need a Static or a Dynamic Website?

  Web design industry is thriving despite the global economic slowdown. The boom in small home based businesses increased the demand of web design services. Today?s small businesses and home based busi... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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• Why Simplicity is the Best Custom Logo Design Rule?

  When it comes to custom logo design everyone wants a unique and effective logo design. The main purpose of a logo design is to give a business / organization a visual identity. Now if we are talking ... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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• Banner Design How to be More Effective and Less Annoying

  Banner graphics are still the largest most popular format of online advertisement. But years ago advertisers and marketers came to a conclusion that the wide usage of common formats of online banner ... [Author: Emily Matthew - Web Design and Development - April 19, 2010]

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• How To Protect Yourself From Bad Logo Services?

  The World Wide Web is so full of service providers in almost every field of business. However the recent boom in small businesses and home run businesses across the globe has also resulted in a boom ... [Author: Emily Matthew - Web Design and Development - May 20, 2010]

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• What Makes an Interesting Custom Logo Design

  As we all know that a custom logo design is an essential and crucial part of an effective brand identity and marketing strategy. Since it acts like the visual representation of the brand or the busin... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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