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• My Oracle Support 6.3 - Knowledge Highlights

  - by JanSyss

  My Oracle Support 6.3 was released over the weekend (13-Oct-2012), and with that we released 30+ enhancements and 60+ bug fixes. Most important changes Search Suggestions are auto-correcting spelling errors, more suggestions for 'how to' type questions, enhanced usability to see the suggested additional terms. Improved Knowledge Base region on the My Oracle Support dashboard: recent searches from this region now retain the search attributions (e.g. pre-selected products or release). Search Tip: if the Knowledge Base region doesn't show up as the first region in the right column on the My Oracle Support dashboard, consider personalizing your dashboard to put it first, so that you right there for searching. Specifying the product you are researching an issue for, with optionally version and task as well, makes searches in the majority of the cases more precise. for more information, see my comments in my previous blog on the topic: https://blogs.oracle.com/supportportal/entry/mos_6_2_release Better support for searches on ORA-600 & ORA-700: no longer a difference in results between searching on 'ORA-600 [Arg1]' and 'Ora-00600: Internal Error Code, Arguments: [Arg1]'.

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• Mobile My Oracle Support 6.3 Release is live!

  - by JanSyss

  We have released Mobile My Oracle Support 6.3 last Saturday (13-Oct-2012), including 10 enhancements and almost 40 bug fixes. Mobile My Oracle Support is My Oracle Support's webapplication optimized for mobile devices to manage your Service Requests, your On Demand Requests for Change (RFCs), search over Support's Knowledge Base, Bug database or Sun System Handbook, and to manage your pending user requests (CUA). You can find the application at http://support.oracle.mobi  or get redirected from http://support.oracle.com when using a mobile device. Overall Several UI optimizations in different screens. Service Request Area Show the platinum icon for Platinum SRs and the restore status for Platinum Sev 1s. Email send with Share functionality now contains links to Mobile MOS and Full Site. Knowledge Management Area Ability in Advanced Search to search the Sun System Handbook (cfr. screenshot below) Better rendering of the KB documents to avoid where possible horizontal scrolling. Don't hesitate to share your feedback and comments or even requests.

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• Getting the most out of My Oracle Support

  - by JanSyss

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Have you often wondered where to go to find the latest information about My Oracle Support? Or are you a new user who simply needs help getting started with using My Oracle Support? The My Oracle Support User Resource Center provides easy access to what’s new, help and training to commonly used features, frequently asked questions, and more. Here you will find: My Oracle Support Speed Training – each module is less than 10 minutes Working Effectively with Support best practices – get the most out of your support experience Advisor Webcast Program – product based training with an interactive forum to ask questions  Additionally there are many ways to stay informed about My Oracle Support: Follow us on Twitter by subscribing to myoraclesupport Set up “Hot Topic” notifications once you log into My Oracle Support (Settings -> Hot Topics) Check out the “Stay Informed” content on the Get Proactive page for your product /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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