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• John Burke's Weclome to the Applications Strategy Blog

  - by Tony Ouk

  Hi I'm John Burke and I'm the group Vice President of Oracle's Applications Business Unit.  Thanks for stopping by our Applications blog today.  The purpose of this site is to provide you, our customers, with timely, relevant, and balanced information about the state of the applications business, both here at Oracle and industry-wide. So on this site, you'll find information about Oracle's application products, how our customers have used those products to transform their businesses, and general industry trends which might help you craft YOUR applications roadmap.  So right now I'm walking to meet with one of Oracle's development executives.  I also plan to talk to Oracle customers and leading industry analysts.  I plan to provide a complete and balanced view of the total applications landscape.  I hope you check back often and view our updates.

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• John Burke's Welcome to the Applications Strategy Blog

  - by ken.pulverman

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• John Burke on Agility and Enterprise Applications

  - by ken.pulverman

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• Mexico leading in Business Transformation Strategies:

  - by [email protected]

  By [email protected] on April 15, 2010 8:31 AM By John Burke Group Vice President Oracle Applications Business Unit I recently completed a business tour in Mexico, and was surprised by both the economic vibrancy of the country and the thought leadership expressed by many of the customers I met. An example of the economic vibrancy of the country: across the street from my hotel was the local Bentley dealership, Coach Store, Yves Saint Laurent and of course a Starbucks. I only made it to Starbucks. Both the Coach Store and YSL had a line of folks waiting to get in... As for thought leadership, there were several illustrations only on the first day. I had the opportunity to meet with a branch of the Mexican Federal Government. Their questions were not about clerical task automation, far from it! We discussed citizen on-line access to fees and services - for example looking up the duty on an international goods shipment, or tracking that my taxes have been received, or the status of my request for a certain service. Eligibility, policies and status. Having an integrated rules or policy automation system that would allow businesses and citizens to access accurate information and ensure the proper collection of fees and payment for 3rd party provided services. Then in the afternoon, I met with the owner of a roofing company (note: most roofs in Mexico are flat and made of cement). This CEO started discussing how he wanted to transform his business from a cement products company to a service company and market 5-10-15 year service contracts which would guarantee the structural integrity of the roof and of course that the roof would remain waterproof. Although his products were guaranteed, they required an annual inspection and most home owners never schedule that inspection until it is too late and water damage has occurred. These emergency calls reduce his margin and reduce customer satisfaction. This lead to a discussion of business models in general and why long term differentiation can only come from service, not just for the music or news industries, but also for roofing companies! I completely agreed with the transformational concepts described in both meetings and quickly understood why there is a Bentley dealership near my hotel.

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• Mexico leading in Business Transformation Strategies:

  - by [email protected]

  By John Burke Group Vice President Oracle Applications Business Unit     I recently completed a business tour in Mexico, and was surprised by both the economic vibrancy of the country and the thought leadership expressed by many of the customers I met.  An example of the economic vibrancy of the country: across the street from my hotel was the local Bentley dealership, Coach Store, Yves Saint Laurent and of course a Starbucks.  I only made it to Starbucks.  Both the Coach Store and YSL had a line of folks waiting to get in... As for thought leadership, there were several illustrations only on the first day. I had the opportunity to meet with a branch of the Mexican Federal Government. Their questions were not about clerical task automation, far from it! We discussed citizen on-line access to fees and services - for example looking up the duty on an international goods shipment, or tracking that my taxes have been received, or the status of my request for a certain service.  Eligibility, policies and status.  Having an integrated rules or policy automation system that would allow businesses and citizens to access accurate information and ensure the proper collection of fees and payment for 3rd party provided services.    Then in the afternoon, I met with the owner of a roofing company (note: most roofs in Mexico are flat and made of cement).  This CEO started discussing how he wanted to transform his business from a cement products company to a service company and market 5-10-15 year service contracts which would guarantee the structural integrity of the roof and of course that the roof would remain waterproof.  Although his products were guaranteed, they required an annual inspection and most home owners never schedule that inspection until it is too late and water damage has occurred.  These emergency calls reduce his margin and reduce customer satisfaction.  This lead to a discussion of business models in general and why long term differentiation can only come from service, not just for the music or news industries, but also for roofing companies!    I completely agreed with the transformational concepts described in both meetings and quickly understood why there is a Bentley dealership near my hotel.    

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• URL latex linebreak problem

  - by Laurence Dawson

  Hi everyone, Having a small issue with long url's in latex. When a url is over a line wrong and goes onto a second like, the hyperlink only uses the first line. Is there a way to get around this and yet still have the URL on multiple lines? Cheers, Laurence

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• Why Your ERP System Isn't Ready for the Next Evolution of the Enterprise

  - by [email protected]

  By ken.pulverman on March 24, 2010 8:51 AM ERP has been the backbone of enterprise software. The data held in your ERP system is core of most companies. Efficiencies gained through the accounting and resource allocation through ERP software have literally saved companies trillions of dollars. Not only does everything seem to be fine with your ERP system, you haven't had to touch it in years. Why aren't you ready for what comes next? Well judging by the growth rates in the space (Oracle posted only a 3% growth rate, while SAP showed a 12% decline) there hasn't been much modernization going on, just a little replacement activity. If you are like most companies, your ERP system is connected to a proprietary middleware solution that only effectively talks with a handful of other systems you might have acquired from the same vendor. Connecting your legacy system through proprietary middleware is expensive and brittle and if you are like most companies, you were only willing to pay an SI so much before you said "enough." So your ERP is working. It's humming along. You might not be able to get Order to Promise information when you take orders in your call center, but there are work arounds that work just fine. So what's the problem? The problem is that you built your business around your ERP core, and now there is such pressure to innovate your business processes to keep up that you need a whole new slew of modern apps and you need ERP data to be accessible from everywhere. Every time you change a sales territory or a comp plan or change a benefits provider your ERP system, literally the economic brain of your business, needs to know what's going on. And this giant need to access and provide information to your ERP is only growing. What makes matters even more challenging is that apps today come in every flavor under the Sun™. SaaS, cloud, managed, hybrid, outsourced, composite....and they all have different integration protocols. The only easy way to get ahead of all this is to modernize the way you connect and run your applications. Unlike the middleware solutions of yesteryear, modern middleware is effectively the operating system of the enterprise. In the same way that you rely on Apple, Microsoft, and Google to find a video driver for your 23" monitor or to ensure that Word or Keynote runs, modern middleware takes care of intra-application connectivity and process execution. It effectively allows you to take ERP out of the middle while ensuring connectivity to your vital data for anything you want to do. The diagram below reflects that change. In this model, the hegemony of ERP is over. It too has to become a stealthy modern app to help you quickly adapt to business changes while managing vital information. And through modern middleware it will connect to everything. So yes ERP as we've know it is dead, but long live ERP as a connected application member of the modern enterprise. I want to Thank Andrew Zoldan, Group Vice President Oracle Manufacturing Industries Business Unit for introducing me to how some of his biggest customers have benefited by modernizing their applications infrastructure and making ERP a connected application. by John Burke, Group Vice President, Applications Business Unit

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• Silverlight Cream for March 29, 2010 -- #824

  - by Dave Campbell

  In this Issue: smartyP(-2-), Al Pascual, Mike Taulty, Shawn Burke(-2-), Vikram Pendse, Tomasz Janczuk, Lee, and Alexey Zakharov. Shoutouts: Jeff Weber announced New Silverlight Game “Snow Spill” by Nick Avery of Liserd Arts Games John Papa summarized links to all the Silverlight and Windows Phone 7 Sessions from MIX 10 Tim Heuer has a post up about OData and the MIX10 feed: MIX10: Yet another way to view video content sessions using their OData feed From SilverlightCream.com: Creating a Windows Phone 7 Metro Style Pivot Application [Part 1] smartyP has a two-part video tutorial up on creating a WP7 pivot navigation app using Expression Blend. He's also looking for feedback. Creating a Windows Phone 7 Metro Style Pivot Application [Part 2] In part 2, smartyP adds gestures to his navigation. He also has some good external links listed. Al Pascual: My First Windows Phone 7 Application Al Pascual extends the MIX10 keynote WP7 sample by adding the ability to send tweets ... with all the code. Silverlight 4 RC and the “silent installation” Mike Taulty discusses and demonstrates installing an OOB app without having to visit a webpage to get it. In other words, pass it around on a USB drive, send it in email, etc. iPhone SDK vs Windows Phone 7 Series SDK Challenge, Part 1: Hello World! Shawn Burke has a 2-part series up comparing iPhone and WP7 development looking at how easy it is to code and lines of code produced by the tools. This first post is the classic Hello World. Check out the comments as well. iPhone SDK vs. Windows Phone 7 Series SDK Challenge, Part 2: MoveMe Shawn Burke's part 2 is comparing the classic iPhone 'MoveMe' app... again, check out all the comments. Silverlight 4 : Indic Support in Silverlight Vikram Pendse demonstrates using the Microsoft Indic Language Input tool. He has some screen shots and discussion about fonts in Silverlight. Comparison of HTTP polling duplex and net.tcp performance in Silverlight 4 RC Tomasz Janczuk is checking out Silverlight4 RC and has a comparison up of the performance of the three mechanisms for asynch data push for the server to the client/. Summary rows in Datagrid with multiple groups Lee revisted a post that displayed Summary/Totals in the group header to also support multiple groups now. Silverlight Commands Hacks: Passing EventArgs as CommandParameter to DelegateCommand triggered by EventTrigger Alexey Zakharov suggests a workaround 'InvokeDelegateCommandAction' to keep Blend from ignoring event args. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Presenting the “Applications Strategy at Oracle Blog”

  - by divya.malik

  We would like to introduce all our Complete CRM Blog readers to a newly launched blog, the Applications Strategy at Oracle Blog. This was just re-introduced by our  Group Vice President, John Burke.  While our focus here is on CRM, the Applications strategy blog will provide you with information on the state of the applications business, current business trends, information about Oracle’s applications products, and also how customers are using our products successfully. This blog is focused on providing you with a complete and balanced view of the total applications landscape. Here is John Burke, from Oracle Headquarters.  

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• How do I get wireless to work on a Dell Mini 1018 with Realtek RTL 8188CE Network Adapter?

  - by Laurence Nagel

  My Dell Mini 1018 used to work fine with Ubuntu 12.04 with no problems connecting with the wireless card. Then I made the big mistake of attempting to disable WiFi by right-clicking on the wireless applet and un-checking "Enable Wireless." Since then, I cannot get wireless working again. The wireless applet reports that "wireless is disabled by hardware switch" but there is no hardware switch on this computer. Issuing a rfkill list yields the following: 0: dell-wifi: Wireless LAN Soft blocked: yes Hard block: yes 1: phy0: Wireless LAN Soft blocked: no Hard blocked: yes I'm in way over my head, and my computer is now useless. Help!!!

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• Ubuntu One stuck and doing nothing - help!!!

  - by Laurence Nagel

  Ubuntu One has worked fine for me for several weeks and I now have 8.2 GB of files in the clouds. Then, last night, Ubuntu One stopped working. When I fire up System-Preferences-Ubuntu One, It tells me that I have 8.2 GB stored (13.2 %) and the my status in Unknown. I've tried Restart to no avail. I even tried Remove, followed by clearing the password ring and starting over. Still nothing. I've run out of buttons to push.

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• Ubuntu One stuck and doing nothing

  - by Laurence Nagel

  Ubuntu One has worked fine for me for several weeks and I now have 8.2 GB of files in the clouds. Then, last night, Ubuntu One stopped working. When I fire up System > Preferences > Ubuntu One, it tells me that I have 8.2 GB stored (13.2 %) and that my status is Unknown. I've tried to restart to no avail. I even tried to remove, followed by clearing the password keyring and starting over. Still nothing. I've run out of buttons to push.

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• Undefined symbols compiling apache module mod_transform on Mac OS X

  - by Laurence Rowe

  I'm trying to compile mod_transform on Mac OS X 10.6, but get an ld error while running make. Thanks to diciu I have added some CFLAGS which resolve most of the linking problems, but I still am unable to get the apreq2 linking to work $ CFLAGS="-lxml2 -lxslt -L/opt/local/lib -lapreq2" ./configure --with-apr=/opt/local/bin/apr-1-config --with-apr-util=/opt/local/bin/apu-1-config --with-apxs=/opt/local/apache2/bin/apxs --with-apreq2=/opt/local/bin/apreq2-config ...snip... $ make $ make Making all in src /opt/local/share/apr-1/build/libtool --tag=CC --mode=link gcc -Wall -I../include -I/usr/local/include -I/usr/local/include/libxml2 -O2 -arch x86_64 -I/opt/local/include -DDARWIN -DSIGPROCMASK_SETS_THREAD_MASK -no-cpp-precomp -I/opt/local/apache2/include -I/opt/local/include/apr-1 -I/opt/local/include/apr-1 -I/opt/local/include -O2 -arch x86_64 -I/opt/local/include -DDARWIN -DSIGPROCMASK_SETS_THREAD_MASK -no-cpp-precomp -I/opt/local/apache2/include -I/opt/local/include/apr-1 -I/opt/local/include -I/opt/local/include/apr-1 -I/opt/local/include/apreq2 -I/opt/local/include/apr-1 -I/opt/local/include -lxml2 -lxslt -L/opt/local/lib -lapreq2 -module -export-dynamic -avoid-version -no-undefined /opt/local/lib/libapreq2.la -L/opt/local/lib -laprutil-1 -L/opt/local/lib/db46 -L/opt/local/lib -lapr-1 -lpthread -ldb-4.6 -lexpat -liconv -o http.la -rpath /opt/local/apache2/modules/mod_transform http_la-http.lo /usr/bin/gcc-4.2 -o .libs/http.so -bundle .libs/http_la-http.o -lxml2 -lxslt -L/opt/local/lib /opt/local/lib/libapreq2.dylib -L/opt/local/lib/db46 /opt/local/lib/libaprutil-1.dylib /opt/local/lib/libapr-1.dylib -lpthread /opt/local/lib/db46/libdb-4.6.dylib /opt/local/lib/libexpat.dylib /opt/local/lib/libiconv.dylib -arch x86_64 -arch x86_64 Undefined symbols: "_apreq_handle_apache2", referenced from: _transform_run_begin in http_la-http.o _filter_init in http_la-http.o ld: symbol(s) not found collect2: ld returned 1 exit status make[1]: *** [http.la] Error 1 make: *** [all-recursive] Error 1 Anyone have any other tweaks to fix this? This is mod_transform from http://svn.outoforder.cc/svn/mod%5Ftransform/trunk/ Laurence

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• If You Could Cut Your Meeting Times in ½ Would You?

  - by [email protected]

  By Brian Dayton on April 22, 2010 2:02 PM I know it sounds like a big promise. And what I'm thinking about may not cut a :60 minute meeting into :30 minutes, but it could make meetings and interactions up to 2X more productive. How? Social Media for the Enterprise, Not Social Media In the Enterprise Bear with me. I'm not talking about whether or not workers should or shouldn't have access to Facebook on corporate networks. That topic has been discussed @ length. I'm also not talking about the direct benefits of Social Networking tools like Presence (the ability to see someone online and ask a question in real-time), blogs, RSS feeds or external tools like Twitter. The Un-Measurable Benefits Would you do something that you believe will have a positive effect--but can't be measured? It's impossible to quantify the effectiveness of a meeting. However, what I am talking about would be more of a byproduct of all of the social networking tools above. Here's the hypothesis: As I've gotten more and more busy with work, family, travel and kids--and the same has happened to my friends and family--I'm less and less connected. But by introducing Facebook to my life I've not only made connections with longtime friends whom I haven't spoken to in years--but I've increased the pace and quality of interactions, on and offline, with close friends who I see and speak to every week. In some cases it even enhances the connections and interactions with those I see or speak to every day. The same holds true in an organization. Especially a larger one with highly matrixed organizational structures. You work with people on a project, new people come in with each different project and a disproportionate amount of time is spent getting oriented and staying current. Going back to the initial value proposition--making meetings shorter/more effective--a large amount of time is spent: - At Project Kick-off: Meeting and understanding team member's histories, goals & roles - Ongoing: Summarizing events since the last meeting or update email In my personal, Facebook life today I know that: - My best friend from college - has been stranded in India for 5 days because of the volcano in Iceland and is now only 250 miles from home - One of my co-workers started conference calls at 6:30 this morning - My wife wasn't terribly pleased with my painting skills in our new bathroom (disclosure: she told me this face to face too) Strengthening Weak Links A recent article in CIO Magazine, Three Dangerous Social Media Misconceptions (Kristen Burnham, March 12, 2010) calls out the #1 misconception as follows: 1. "Face-to-face relationships are far more valuable than virtual ones." While some level of physical interaction will always add value to relationships, Gartner says that come 2020, most relationships and teams will be based on "weak links"--that is, you may not have personally met a contact, but you'll know of or may have interacted with him via social sites like Facebook, LinkedIn and Twitter. The sooner your enterprise adopts these tools, the sooner your employees will learn them, and the sooner you'll begin to cultivate these relationships-of-the-future. I personally believe that it's not an either/or choice between face-to-face and virtual interactions. In fact, I'll be as bold as saying it doesn't matter. I can point to two extremely valuable work relationships that I've had over the past 5 years: - I shared an office with one of them - I met the other person, face-to-face, only once Both relationships were very productive. The dynamics were similar. The communication tactics differed immensely. What does matter is the quality, frequency and relevance of interactions. Still sound like too much? An over-promise? Stay tuned for my next post The Gap Between Facebook and LinkedIn. I'll also connect some of the dots with where Oracle Applications and technologies are headed.

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• Where’s my MD.050?

  - by Dave Burke

  A question that I’m sometimes asked is “where’s my MD.050 in OUM?” For those not familiar with an MD.050, it serves the purpose of being a Functional Design Document (FDD) in one of Oracle’s legacy Methods. Functional Design Documents have existed for many years with their primary purpose being to describe the functional aspects of one or more components of an IT system, typically, a Custom Extension of some sort. So why don’t we have a direct replacement for the MD.050/FDD in OUM? In simple terms, the disadvantage of the MD.050/FDD approach is that it tends to lead practitioners into “Design mode” too early in the process. Whereas OUM encourages more emphasis on gathering, and describing the functional requirements of a system ahead of the formal Analysis and Design process. So that just means more work up front for the Business Analyst or Functional Consultants right? Well no…..the design of a solution, particularly when it involves a complex custom extension, does not necessarily take longer just because you put more thought into the functional requirements. In fact, one could argue the complete opposite, in that by putting more emphasis on clearly understanding the nuances of functionality requirements early in the process, then the overall time and cost incurred during the Analysis to Design process should be less. In short, as your understanding of requirements matures over time, it is far easier (and more cost effective) to update a document or a diagram, than to change lines of code. So how does that translate into Tasks and Work Products in OUM? Let us assume you have reached a point on a project where a Custom Extension is needed. One of the first things you should consider doing is creating a Use Case, and remember, a Use Case could be as simple as a few lines of text reflecting a “User Story”, or it could be what Cockburn1 describes a “fully dressed Use Case”. It is worth mentioned at this point the highly scalable nature of OUM in the sense that “documents” should not be produced just because that is the way we have always done things. Some projects may well be predicated upon a base of electronic documents, whilst other projects may take a much more Agile approach to describing functional requirements; through “User Stories” perhaps. In any event, it is quite common for a Custom Extension to involve the creation of several “components”, i.e. some new screens, an interface, a report etc. Therefore several Use Cases might be required, which in turn can then be assembled into a Use Case Package. Once you have the Use Cases attributed to an appropriate (fit-for-purpose) level of detail, and assembled into a Package, you can now create an Analysis Model for the Package. An Analysis Model is conceptual in nature, and depending on the solution being developing, would involve the creation of one or more diagrams (i.e. Sequence Diagrams, Collaboration Diagrams etc.) which collectively describe the Data, Behavior and Use Interface requirements of the solution. If required, the various elements of the Analysis Model may be indexed via an Analysis Specification. For Custom Extension projects that follow a pure Object Orientated approach, then the Analysis Model will naturally support the development of the Design Model without any further artifacts. However, for projects that are transitioning to this approach, then the various elements of the Analysis Model may be represented within the Analysis Specification. If we now return to the original question of “Where’s my MD.050”. The full answer would be: Capture the functional requirements within a Use Case Group related Use Cases into a Package Create an Analysis Model for each Package Consider creating an Analysis Specification (AN.100) as a index to each Analysis Model artifact An alternative answer for a relatively simple Custom Extension would be: Capture the functional requirements within a Use Case Optionally, group related Use Cases into a Package Create an Analysis Specification (AN.100) for each package 1 Cockburn, A, 2000, Writing Effective Use Case, Addison-Wesley Professional; Edition 1

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• Where's my MD.070?

  - by Dave Burke

  In a previous Blog entry titled “Where’s My MD.050” I discussed how the OUM Analysis Specification is the “new-and-improved” version of the more traditional Functional Design Document (or MD.050 for Oracle AIM stalwarts). In a similar way, the OUM Design Specification is an evolution of what we used to call the Technical Design Document (or MD.070). Let’s dig a little deeper…… In a traditional software development process, the “Design Task” would include all the time and resources required to design the software component(s), AND to create the final Technical Design Document. However, in OUM, we have created distinct Tasks for pure design work, along with an optional Task for pulling all of that work together into a Design Specification. Some of the Design Tasks shown above will result in their own Work Products (i.e. an Architecture Description), whilst other Tasks would act as “placeholders” for a specific work effort. In any event, the DS.140 Design Specification can include a combination of unique content, along with links to other Work Products, together which enable a complete technical description of the component, or solution, being designed. So next time someone asks “where’s my MD.070” the short answer would be to tell them to read the OUM Task description for DS.140 – Design Specification!

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• Determine web page draw time via a program

  - by Kevin Burke

  Google Chrome has a nice tool to determine the time the page begins drawing, in the Network tab in Developer Tools. Similarly sites like webpagetest.org can tell you the draw time and give you the whole waterfall of page loads for a given web page. I was wondering if I could automate the process of finding the time it took to the first page draw, for all of the pages on my site, so I can share this data within my company. Obviously the page draw time will depend on the latency and throughput of your connection, but I'm more concerned with the relative data about pages on our site. Can I get this data from Selenium or another tool? Thanks, Kevin

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• Use Case Actors - Primary versus Secondary

  - by Dave Burke

  The Unified Modeling Language (UML1) defines an Actor (from UseCases) as: An actor specifies a role played by a user or any other system that interacts with the subject. In Alistair Cockburn’s book “Writing Effective Use Cases” (2) Actors are further defined as follows: Primary Actor: The primary actor of a use case is the stakeholder that calls on the system to deliver one of its services. It has a goal with respect to the system – one that can be satisfied by its operation. The primary actor is often, but not always, the actor who triggers the use case. Supporting Actors: A supporting actor in a use case in an external actor that provides a service to the system under design. It might be a high-speed printer, a web service, or humans that have to do some research and get back to us. In a 2006 article (3) Cockburn refined the definitions slightly to read: Primary Actors: The Actor(s) using the system to achieve a goal. The Use Case documents the interactions between the system and the actors to achieve the goal of the primary actor. Secondary Actors: Actors that the system needs assistance from to achieve the primary actor’s goal. Finally, the Oracle Unified Method (OUM) concurs with the UML definition of Actors, along with Cockburn’s refinement, but OUM also includes the following: Secondary actors may or may not have goals that they expect to be satisfied by the use case, the primary actor always has a goal, and the use case exists to satisfy the primary actor. Now that we are on the same “page”, let’s consider two examples: A bank loan officer wants to review a loan application from a customer, and part of the process involves a real-time credit rating check. Use Case Name: Review Loan Application Primary Actor: Loan Officer Secondary Actors: Credit Rating System A Human Resources manager wants to change the job code of an employee, and as part of the process, automatically notify several other departments within the company of the change. Use Case Name: Maintain Job Code Primary Actor: Human Resources Manager Secondary Actors: None The first example is quite straight forward; we need to define the Secondary Actor because without the “Credit Rating System” we cannot successfully complete the Use Case. In other words, the goal of the Primary Actor is to successfully complete the Loan Application, but they need the explicit “help” of the Secondary Actor (Credit Rating System) to achieve this goal. The second example is where people sometimes get confused. Within OUM we would not include the “other departments” as Secondary Actors and therefore not include them on the Use Case diagram for the following reasons: The other departments are not required for the successful completion of the Use Case We are not expecting any response from the other departments (at least within the bounds of the Use Case under discussion) Having said that, within the detail of the Use Case Specification Main Success Scenario, we would include something like: “The system sends a notification to the related department heads (ref. Business Rule BR101)” Now let’s consider one final example. A Procurement Manager wants to place a “bid” for some goods using an On-Line Trading Community (B2B version of eBay) Use Case Name: Create Bid Primary Actor: Procurement Manager Secondary Actors: On-Line Trading Community You might wonder why the Trading Community is listed as a Secondary Actor, i.e. if all we are going to do is place a bid for a specific quantity of goods at a given price and send that off to the Trading Community, then why would the Trading Community need to “assist” in that Use Case? Well, once again, it comes back to the “User Experience” and how we want to optimize that when we think about our Use Case, and ultimately, when the developer comes to assembling some code. In this final example, the Procurement Manager cannot successfully complete the “Create Bid” Use Case until they receive an affirmative confirmation back from the Trading Community that the Bid has been accepted. Therefore, the Trading Community must become a Secondary Actor and be referenced both on the Use Case diagram and Use Case Specification. Any astute readers who are wondering about the “single sitting” rule will have to wait for a follow-up Blog entry to find out how that consideration can be factored in!!! Happy Use Case writing! (1) OMG Unified Modeling LanguageTM (OMG UML), Superstructure Version 2.4.1 (2) Cockburn, A, 2000, Writing Effective Use Case, Addison-Wesley Professional; Edition 1 (3) Cockburn, A, 2006 “Use Case fundamentals” viewed 20th March 2012, http://alistair.cockburn.us/Use+case+fundamentals

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• We're Back: I'm Here

  - by [email protected]

  After a busy Fall and Winter post-Oracle OpenWorld 2009 Oracle's Application Strategy Blog is back. More on what we've been up to shortly. Me, I'm blogging here for the first time. After nearly 6 years at Oracle working on the Oracle Fusion Middleware business I've recently joined the Oracle Applications team. For me, what's old is new again. Prior to working on applications infrastructure at Oracle...and at BEA Systems before that...I worked at PeopleSoft in a number of roles spanning Enterprise Performance Management, Supply Chain, Public Sector and Financial Services and more. Some of the acronyms are the same, there are (of course) some new ones too. But what I'm really excited about is the intersection of Enterprise Applications and Applications Infrastructure that's happening right now. "Aligning IT with Business Strategy" has been the buzzphrase for longer than we can all remember---but what I've seen over the past 5 months makes me start to believe that it's finally starting to happen.

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• Good Scoop: The PeopleSoft/IBM Backstory

  - by [email protected]

  By Brian Dayton on April 12, 2010 11:15 AM Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: · "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." · "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." · "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.

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• Parsing google site speed in analytics

  - by Kevin Burke

  I'm having a hard time making heads or tails of the Site Speed graphs in Google Analytics. Our site speed is fluctuating wildly from month to month, despite a large sample (the report is "based on 100,000's of visits) and a consistent web set up (static files served from an EC2 instance running nginx behind a load balancer). Here's our site speed, with each datapoint representing a week worth of data. Over this time period we modified our source and HTTP headers to increase our cache hits on static resources by 5x. Why would it fluctuate so much? Is there any way to get more reliable information from those graphs?

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• Good Scoop: The PeopleSoft/IBM Backstory

  - by [email protected]

  Sometimes you're searching for something online and you find an unrelated, bonus nugget. Last week I stumbled across an interesting blog post from Chris Heller of a PeopleSoft consulting shop in San Ramon, CA called Grey Sparling. I don't know these guys. But Chris, who apparently used to work on the PeopleTools team, wrote a great article on a pre-acquisition, would-be deal between IBM and PeopleSoft that would have standardized PeopleSoft on IBM technology. The behind-the-scenes perspective is interesting. His commentary on the challenges that the company and PeopleSoft customers would have encountered if the deal had gone through was also interesting: ·         "No common ownership. It's hard enough to get large groups of people to work together when they work for the same company, but with two separate companies it is much, much harder. Even within Oracle, progress on Fusion applications was slow until Thomas Kurian took over Fusion applications in addition to Fusion middleware." ·         "No customer buy-in. PeopleSoft customers weren't asking for a conversion to WebSphere, so the fact that doing that could have helped PeopleSoft stay independent wouldn't have meant much to them, especially since the cost of moving to whatever a "PeopleSoft built on WebSphere" would have been significant." ·         "No executive buy-in. This is related to the previous point, but it's worth calling out separately. If Oracle had walked away and the deal with IBM had gone through, and PeopleSoft customers got put through the wringer as part of WebSphere move, all of the PeopleSoft project teams would be put in the awkward position of explaining to their management why these additional costs and headaches were happening. Essentially they would need to "sell" the partnership internally to their own management team. That's not a fun conversation to have." I'm not surprised that something like this was in the works. But I did find the inside scoop and Heller's perspective on the challenges particularly interesting. Especially the advantages of aligning development of applications and infrastructure development under one roof. Here's a link to the whole blog entry.  

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• The Other "C" in CRM

  - by [email protected]

  By Brian Dayton on April 5, 2010 7:04 PM Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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• What Would a CyberWar Do To Your Business?

  - by [email protected]

  In mid-February the Bipartisan Policy Center in the United States hosted Cyber ShockWave, a simulation of how the country might respond to a catastrophic cyber event. An attack takes place, they can't isolate where it came from or who did it, simulated press reports and market impacts...and the participants in the exercise have to brief the President and advise him/her on what to do. Last week, Former Department of Homeland Security Secretary Michael Chertoff who participated in the exercise summarized his findings in Federal Computer Weekly. The article, given FCW's readership and the topic is obviously focused on the public sector and US Federal policies. However, it touches on some broader issues that impact the private sector as well--which are applicable to any government and country/region-- such as: · How would the US (or any) government collaborate to identify and defeat such an attack? Chertoff calls this out as a current gap. How do the public and private sector collaborate today? How would the massive and disparate collection of agencies and companies act together in a crunch? · What would the impact on industries and global economies be? Chertoff, and a companion article in Government Computer News, only touch briefly on the subject--focusing on the impact on capital markets. "There's no question this has a disastrous impact on the economy," said Stephen Friedman, former director of the National Economic Council under President George W. Bush who played the role of treasury secretary. "You have financial markets shut down at this point, ordinary transactions are dramatically depleted, there's no question that this has a major impact on consumer confidence." That Got Me Thinking · How would it impact Oracle's customers? I know they have business continuity plans--is this one of their scenarios? What if it's not? How would it impact manufacturing lines, ATM networks, customer call centers... · How would it impact me and the companies I rely on? The supermarket down the street, my Internet Service Provider, the service station where I bought gas last night. I sure don't have any answers, and neither do Chertoff or the participants in the exercise. "I have to tell you that ... we are operating in a bit of unchartered territory." said Jamie Gorelick, a former deputy attorney general who played the role of attorney general in the exercise. But it is a good thing that governments and businesses are considering this scenario and doing what they can to prevent it from happening.

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• IT Optimization Plan Pays Off For UK Retailer

  - by [email protected]

  I caught this article in ComputerworldUK yesterday. The headline talks about UK-based supermarket chain Morrisons is increasing their IT spend...OK, sounds good. Even nicer that Oracle is a big part of that. But what caught my eye were three things: 1) Morrison's truly has a long term strategy for IT. In this case, modernizing and optimizing how they use IT for business advantage. 2) Even in a tough economic climate, Morrison's views IT investments as contributing to and improving the bottom line. Specifically, "The investment in IT contributed to a 21 percent increase in Morrison's underlying profit.." 3) The phased, 3-year "Optimization Plan" took a holistic approach to their business--from CRM and Supply Chain systems to the underlying application infrastructure. On the infrastructure front, adopting a more flexible Service-Oriented Architecture enabled them to be more agile and adapt their business and Identity Management helped with sometimes mundane (but costly) issues like lost passwords and being able to document who has access to what. Things don't always turn out so rosy. And I know it was a long and difficult process...but it's nice to see a happy ending every once in a while.

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