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  • How the hell do you get clients to use your bug tracking system?

    - by louism
    on larger projects i use a simple bug tracking system thats designed to be used by clients i have a lot of trouble convincing clients to use it (they send bug reports via email) does anyone have any strategies they can suggested? also, i have been playing around with a theory as to why this is the case; it goes like this: asking a client to log a bug is like taking your car to a mechanic for a service, and the mechanic hands you the engine oil and says "here, pop that in". basically, the client has paid you to do the work, logging a bug sounds too much like work, so they want you to do it thoughts? -- LM

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  • How do you get clients to use your bug tracking system?

    - by louism
    on larger projects i use a simple bug tracking system that's designed to be used by clients i have a lot of trouble convincing clients to use it (they send bug reports via email) does anyone have any strategies they can suggested? also, i have been playing around with a theory as to why this is the case; it goes like this: asking a client to log a bug is like taking your car to a mechanic for a service, and the mechanic hands you the engine oil and says "here, pop that in". basically, the client has paid you to do the work, logging a bug sounds too much like work, so they want you to do it thoughts?

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  • Is there a way to send tracking info to Google Analytics from PHP ?

    - by seatoskyhk
    I have a PHP code that will return a image. the link is given to 3rd party. so, i need to keep track where the php request coming from. Because the PHP only return the image, I cannot use the Javascript code for Google analytics. I know that I can get the information from the access.log, but i think I can't dump the access.log to GA for analyzing, right? so, is there a way that I can do in PHP (e.g. sending a CURL ), send somethig to Google Analytics for tracking?

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  • Is there an free (or cheap) issue tracking software that allow you hide some issues to some member g

    - by Andrea Francia
    I need a Issue Tracking System that allow me to share information on a selective manner. I would be able to define these groups: supplier (my company) subcontractors customer Then, I would be able to define three type of permissions for issues: Issue that can be viewed only by supplier Issue that can be viewed only by supplier and subcontractors Issue that can be viewed by all (supplier, subcontractors, customer) I tried redmine but I didn't find a way of hide some issues, they are always visible. There is an open issue and a patch for that but I not sure if it suit well for my situation. With this patch you need always to remember to make it private and there is only a level of permission: private or not. I need something more flexible. EDIT: I need a software that works on Fedora Linux.

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  • APACHE - PHP - Bounce emails

    - by user1179459
    I want to improve our mail server lists by handling all the bounces we get in our websites. I have a website which has over 8000+ users and another website which as over 1500+ users, they are emailed various notifications every second, ie. job alerts, email alerts, I am using POP connections with EXIM on APACHE server, most scripts are based on PHP language generates email on the fly. Problems i have But some users has registered long time ago and now quite few has bounce email address Some users register with dummy emails like [email protected] which never existed but a valid email address, any chance of stopping this without asking them login to the email account and clicking links which dont work most times.. (too annoying to the end user) Server is sending unnecessary emails can be avoided if i know they dont exists ? Solutions i need to have Is there a way i can download the bounce email list somewhere (WHM/Cpanel), i know exim mail has it but its not readable (i need a file like CSV or something similar to scan them over and write a php script to delete the users from the database ?) I need to know if there is any function in the PHP that can check the existence of the email address on the fly ? so that i can set the email send function in the mailer class to check before it sends out. On the server will bouncing emails are going to eatup lots of server resources ? like memory/cpu on processing them ? or are they are minimal where we dont have to worry about this at all ? May be a opensoruce or linux software to capture them and view them in a report basis and cleaning them up ? I am not a linux expert or server admin but i do lot of PHP coding, so please be descriptive of the solutions specially if they are linux commands Thank you!

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  • How to handle growing QA reporting requirements?

    - by Phillip Jackson
    Some Background: Our company is growing very quickly - in 3 years we've tripled in size and there are no signs of stopping any time soon. Our marketing department has expanded and our IT requirements have as well. When I first arrived everything was managed in Dreamweaver and Excel spreadsheets and we've worked hard to implement bug tracking, version control, continuous integration, and multi-stage deployment. It's been a long hard road, and now we need to get more organized. The Problem at Hand: Management would like to track, per-developer, who is generating the most issues at the QA stage (post unit testing, regression, and post-production issues specifically). This becomes a fine balance because many issues can't be reported granularly (e.g. per-url or per-"page") but yet that's how Management would like reporting to be broken down. Further, severity has to be taken into account. We have drafted standards for each of these areas specific to our environment. Developers don't want to be nicked for 100+ instances of an issue if it was a problem with an include or inheritance... I had a suggestion to "score" bugs based on severity... but nobody likes that. We can't enter issues for every individual module affected by a global issue. [UPDATED] The Actual Questions: How do medium sized businesses and code shops handle bug tracking, reporting, and providing useful metrics to management? What kinds of KPIs are better metrics for employee performance? What is the most common way to provide per-developer reporting as far as time-to-close, reopens, etc.? Do large enterprises ignore the efforts of the individuals and rather focus on the team? Some other questions: Is this too granular of reporting? Is this considered 'blame culture'? If you were the developer working in this environment, what would you define as a measureable goal for this year to track your progress, with the reward of achieving the goal a bonus?

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  • What You Said: How You Track Your Time

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your favorite time tracking tips, tricks, and tools. Now we’re back to highlight the techniques HTG readers use to keep tabs on their time. While more than one of you expressed confusion over the idea of tracking how you spend all your time, many of you were more than happy to share the reasons for and the methods you use to stay on top of your time expenditures. Scott uses a fluid and flexible project management tool: I use kanbanflow.com, with two boards to manage task prioritisation and backlog. One board called ‘Current Work’ has three columns ‘Do Today’, ‘In Progress’ and ‘Done’. The other is called ‘Backlog’, which splits tasks into priority groups – ‘Distractions (NU+NI)’, ‘Goals (NU+I)’, ‘Interruptions (U+NI)’, ‘Interruptions (U+NI)’ and ‘Critical (U+I)’, where U is Urgent and I is Important (and N is Not). At the end of each day, I move things from my Backlog to my ‘Current Work’ board, with the idea to keep complete Goals before they become Critical. That way I can focus on ‘Current Work’ Do Today so I don’t feel overwhelmed and can plan my day. As priorities change or interruptions pop up, it’s just a matter of moving tasks between boards. I have both tabs open in my browser all day – this is probably good for knowledge workers strapped to their desk, not so good for those in meetings all day. In that case, go with the calendar on your phone. While the above description might make it sound really technical, we took the cloud-based app for a spin and found the interface to be very flexible and easy to use. Can Dust Actually Damage My Computer? What To Do If You Get a Virus on Your Computer Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked

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  • Google Analytics: How long does it take users to trigger an event

    - by Stephen Ostermiller
    I implemented Google Analytics event tracking on my currency conversion website. The typical user flow is: User lands on a page about two currencies. User enters an amount to be converted. The site shows the user the value in the other currency. The JavaScript sends Google Analytics an "converted" event when the currency conversion is done. Because most of the sessions on my site are single page, the event tracking is very important to me to be able to know if users find my page useful. I'm looking for a way to be able to figure out how long it typically takes users to enter a value in the form. I expect that this data would form a bell curve with around a specific amount of time after page load. If I can't get a graph, I could make do with a median value. I would like to be able to use this as a core metric around usability testing. Is there a way to get this information out of Google Analytics?

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  • With Google Analytics, is it possible to check a specific page in Multi-Channel conversion attribution?

    - by Emmett R.
    I'm somewhat new to Google Analytics, and I'm trying to track all conversions that are assisted by a particular landing page, because I don't expect an instant purchase. I have e-commerce tracking set up. Due to the constraints of the associated ad campaign, I can't include the source/medium code in the url when people go to the landing page, and all of my traffic to the landing page is likely to be direct, so I'm not sure how to tell Multi-Channel marketing that it's a significant page. I know how to add events to a page, but I'm still figuring out what they can and cannot do. Would creating a redirect from the landing url to an identical url+source/medium code work? Any advice on how to accomplish this would be greatly appreciated. Tracking the final sale conversion is not the issue. Ecommerce reporting is functioning just fine on the site. I just want to report the landing page as an assist, whenever it shows up in the funnel, and I need to be able to do that across multiple visits.

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  • EF 4 Self Tracking Entities does not work as expected.

    - by ashraf
    I am using EF4 Self Tracking Entities (VS2010 Beta 2 CTP 2 plus new T4 generator). But when I try to update entity information it does not update to database as expected. I setup 2 service calls. one for GetResource(int id) which return a resource object. the second call is SaveResource(Resource res); here is the code. public Resource GetResource(int id) { using (var dc = new MyEntities()) { return dc.Resources.Where(d => d.ResourceId == id).SingleOrDefault(); } } public void SaveResource(Resource res) { using (var dc = new MyEntities()) { dc.Resources.ApplyChanges(res); dc.SaveChanges(); // Nothing save to database. } } //Windows Console Client Calls var res = service.GetResource(1); res.Description = "New Change"; // Not updating... service.SaveResource(res); // does not change anything. It seems to me that ChangeTracker.State is always show as "Unchanged". anything wrong in this code?

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  • Handling bounced email when using a postfix smarthost

    - by Mark Rose
    I'm running a high availability cluster, and so far, most things work great. I have two external machines that act as outgoing mail hosts (smarthosts). The internal hosts are configured to relay all email through these two external facing hosts. My smarthosts' main.cf looks like this: myhostname = lb1.example.com alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases mydestination = lb1.example.com, localhost relayhost = mynetworks = 127.0.0.0/8 10.1.248.0/24 My internal hosts' main.cf looks like this: mynetworks = 127.0.0.0/8 myhostname = web1.example.com mydestination = $myhostname, localhost.$mydomain, localhost relayhost = [10.1.248.3] smtp_fallback_relay = [10.1.248.2] lb1's internal IP is 10.1.248.2, and lb2's internal IP is 10.1.248.3. On the external hosts, email for root and www-data is forwarded to [email protected] with /etc/aliases. One advantage to using the smarthost setup is that spam filters and the like can connect back to the sending sending server. All email is sent fine, and headers look like this: Received: from lb2.example.com ([198.51.100.3]) by mx.google.com with ESMTP id y17si1571259icb.76.2011.01.13.18.20.32; Thu, 13 Jan 2011 18:20:32 -0800 (PST) Received-SPF: neutral (google.com: 198.51.100.3 is neither permitted nor denied by best guess record for domain of [email protected]) client-ip=198.51.100.3; Received: from db1.example.com (unknown [10.1.248.20]) by lb2.example.com (Postfix) with ESMTP id D364823C0BE for <[email protected]>; Thu, 13 Jan 2011 21:20:31 -0500 (EST) Received: by db1.example.com (Postfix) id C9FA7760D6A; Thu, 13 Jan 2011 21:20:31 -0500 (EST) Delivered-To: www-data@localhost Received: by db1.example.com (Postfix, from userid 0) id C1632760D6C; Thu, 13 Jan 2011 21:20:31 -0500 (EST) The problem is bounced/reject email. The external machine tries to forward the email back to the internal machine, e.g. www-data on web1 sending an email that bounces (such as a user signing up with a bad email address). An additional complication is using Google mail for the main example.com domain. In lieu of specifying every internal host in the external hosts' mydestination, is there a better way of setting things up, keeping in mind I can't adjust touch the mx for example.com?

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  • git: setting a single tracking remote from a public repo.

    - by Gauthier
    I am confused with remote branches. My local repo: (local) ---A---B---C-master My remote repo (called int): (int) ---A---B---C---D---E-master What I want to do is to setup the local repo's master branch to follow that of int. Local repo: (local) ---A---B---C---D---E-master-remotes/int/master So that when int changes to: (int) ---A---B---C---D---E---F-master I can run git pull from the local repo's master and get (local) ---A---B---C---D---E---F-master-remotes/int/master Here's what I have tried: git fetch int gets me all the branches of int into remote branches. This can get messy since int might have hundreds of branches. git fetch int master gets me the commits, but no ref to it, only FETCH_HEAD. No remote branch either. git fetch int master:new_master works but I don't want a new name every time I update, and no remote branch is setup. git pull int master does what I want, but there is still no remote branch setup. I feel that it is ok to do so (that's the best I have now), but I read here and there that with the remote setup it is enough with git pull. git branch --track new_master int/master, as per http://www.gitready.com/beginner/2009/03/09/remote-tracking-branches.html . I get "not a valid object name: int/master". git remote -v does show me that int is defined and points at the correct location (1. worked). What I miss is the int/master branch, which is precisely what I want to get. git fetch in master:int/master. Well, int/master is created, but is no remote. So to summarize, I've tried some stuff with no luck. I would expect 2 to give me the remote branch to master in the repo int. The solution I use now is option 3. I read somewhere that you could change some config file by hand, but isn't that a bit cumbersome? The "cumbersome" way of editting the config file did work: [branch "master"] remote = int merge = master It can be done from command line: $ git config branch.master.remote int $ git config branch.master.merge master Any reason why option 2 above wouldn't do that automatically? Even in that case, git pull fetches all branches from the remote.

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  • SharePoint Web Analytics not tracking usage for main application

    - by Chris W
    My SP 2010 setup is two separate applications - one for the main portal and one for MySite. Whilst WebAnalytics is tracking usage of MySite it's not showing any stats for the main Portal. The only thing it lists is the number of site collections but no page views etc. The WA service is clearly running to pick up data for MySite. In Configure web analytics and health data collection everything is ticked. I can't find any obvious settings that are different between the two applications. Where should I look to get usage tracking correctly?

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  • SharePoint Web Analytics not tracking usage for main application

    - by Chris W
    My SP 2010 setup is two separate applications - one for the main portal and one for MySite. Whilst WebAnalytics is tracking usage of MySite it's not showing any stats for the main Portal. The only thing it lists is the number of site collections but no page views etc. The WA service is clearly running to pick up data for MySite. In Configure web analytics and health data collection everything is ticked. I can't find any obvious settings that are different between the two applications. Where should I look to get usage tracking correctly? Edit: Having played with the date ranges I see that actually I've got no stats in the last 7 days for any site at all including MySite which has been working at some point previously. Edit: What does each service (WA Data Processing Service vs WA Web Services) do and where should they be active? At present they're both running on an App server but not on the WFEs (although they were running on WFEs previously). From what I can gather than only need to run on an App server but I find it strange that the only logged activity I see in the staging database relates to Central Admin URLs on the App server and nothing from the WFEs.

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  • Tracking a subdomain serately within the main domain account [closed]

    - by Vinay
    I have a website, for example: xyz.com and info.xyz.com. I created a profile for xyz and tracking is good. I added a new profile for info.xyz.com in xyz.com. Analytics tracking for info.xyz.com is showing traffic from both xyz.com and info.xyz.com. How do I change to show only info.xyz traffic in the info.xyz.com profile. I used the following code: Analytics code for xyz.com domain: <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-xxxxxx-x']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> Analytics code for info.xyz.com <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-xxxxxx-x']); _gaq.push(['_setDomainName', 'xyz.com']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script>

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  • How do I get developers to look at our bug tracking page regularly?

    - by abeger
    We've recently started using Trac and are still trying to figure out the best way to use it in our environment. It's great, but it will only be effective if developers look at it once in a while and I'm trying to figure out how to instill that habit in them. I've contemplated several solutions, such as: forcing them to use Trac as their homepage (too draconian) handing out bookmarks to the RSS feeds (same problem--no one will look at them) automatic email notifications (won't drive them to the site and might just annoy them more than anything else) What are some other solutions? What have you tried that worked?

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  • Is it true that quickly closing a webpage opened from a search engine result can hurt the site's ranking?

    - by Austin ''Danger'' Powers
    My web designer recently told me that I need to be careful not to Google for my business' website, click on its search result link, then quickly close the page (or click back) too many times. He says "Google knows" that I didn't stay on the page, and could penalize my site for having a high click-through rate if it happens too much (it was something along those lines- I forget the exact wording). Apparently, it could look like the behavior of a visitor who was not interested in what they found (hence the alleged detrimental effect on the site's search ranking). This sounds hard to believe to me because I would not have thought any information is transmitted which tells Google (or anyone, for that matter) whether or not a website is still open in a browser (in my case Firefox v25.0). Could there possibly be any truth to this? If not, why might he have come to this conclusion? Is there some click-tracking or similar technology employed by search engines which does something similar? Looking forward to hearing everyone's thoughts.

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  • Flightradar24 Maps Global Air Traffic in Real Time

    - by Jason Fitzpatrick
    Flightradar24 is a real time flight tracking service that shows you where thousands of planes are at any given time. Whether you’re an aviation buff or just want to show a worried kid that mom’s flight is almost home, they have you covered. Flightradar24 is a free service that tracks flights using data from the FAA and ADS-B to display the status of flights across the globe. You can filter the information to see only certain planes, planes originating from certain airports, planes at various altitudes, and more. The interface is accessible via their web site as well as via iOS and Android devices. Hit up the link below to take it for a spin. Flightradar24 How To Create a Customized Windows 7 Installation Disc With Integrated Updates How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using?

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  • How can I identify unknown query string fragments that are coming to my site?

    - by Jon
    In the Google Analytics content overview for a site that I work on, the home page is getting many pageviews with some unfamiliar query string fragments, example: /?jkId=1234567890abcdef1234567890abcdef&jt=1&jadid=1234567890&js=1&jk=key words&jsid=12345&jmt=1 (potentially identifiable IDs have been changed) It clearly looks like some kind of ad tracking info, but noone who works on the site knows where it comes from, and I haven't been able to find any useful information from searching. Is there some listing of common query string keys available anywhere? Alternatively, does anyone happen to know where these keys (jkId, jt, jadid, js, jk, jsid and jmt) might come from?

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  • Is it good practice to analyse who introduced each bug?

    - by Michal Czardybon
    I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who introduced the bugs. I am wondering, if creating a custom field in the issue tracking system "Blamed" for reporting the person who generated the problem, is a good practice. One one hand it seems ok to me to promote personal responsibility for quality and this could reduce the additional work we have due to careless programming. On the other hand this is negative, things are sometimes vague and sometimes there is a reason such us "this thing had to be done very quickly due to a client's...". What to you think?

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  • What makes for a good JIRA workflow with a software development team?

    - by Hari Seldon
    I am migrating my team from a snarl of poorly managed excel documents, individual checklists, and personal emails to manage our application issues and development tasks to a new JIRA project. My team and I are new to JIRA (and issue tracking software in general). My team is skeptical of the transition at best, so I am also trying not to scare them off by introducing something overly complex at the start. I understand one of JIRA's strengths to be the customized workflows that can be created for a project. I've looked over the JIRA documentation and a number of tutorials, and am comfortable with the how in creating workflows, but I need some contextual What to go along with it. What makes a particular workflow work well? What does a poorly designed workflow look like? What are the benefits/drawbacks of a strict workflow with very specific states and transitions to a looser workflow, with fewer, broader defined states and transitions

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