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• El éxito del Customer Experience

  - by Noelia Gomez

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Desde hace más de un año Oracle está apostando por soluciones que supongan un cambio en la gestión de la relación con el cliente, mejorando su experiencia para fidelizarle mientras las empresas ahorran en costes. Por otro lado, son muchas las empresas las que se han dado cuenta de esta necesidad y de que las redes sociales permiten una conexión con el cliente que antes no se había logrado, pudiendo detectar necesidades antes desconocidas. Por todo ello, el pasado 29 de Octubre Contact Center, en colaboración con Oracle, quiso invitar la los especialistas de Customer Experience de las mayores empresas de España en una jornada ejecutiva para descubrir las novedades en este área e intercambiar opiniones con otros expertos. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Fernando Rumbero, Iberia Applications Cluster Leader de Oracle, abrió las ponencias hablando de la “Tercera Revolución”, una presentación que nos abrió la perspectiva de la realidad en la que vivimos, clientes, usuarios y empresas. Por su parte, Victor Lopez, Sales Consulting Director de Oracle, nos condujo en Un recorrido por el mundo del cliente para lograr ofrecer una experiencia que este espera. Después, conocimos casos prácticos de la mano de Albert Valls, especialista en CX, que nos mostró los resultados de algunos de nuestros clientes y como han logrado alcanzar sus objetivos. Tras un breve descanso que dio lugar al networking, escuchamos a la ponencia más esperada de la jornada: ¿Por qué Linkedin tienen 249 millones de usuarios? Francesc Arbiol, Head of Iberia, Linkedin, fue el responsable de responder a esta pregunta, dándonos las claves para ofrecer un servicio de alta calidad y rentable con Oracle RightNow. En el momento para preguntas y respuestas, moderado por Guillermo San Roman, Applications Sales Director de Oracle, los asistentes estuvieron muy activos y fueron muchas las interacciones con los ponentes y entre los propios asistentes. En este espacio se pusieron de manifiesto las preguntas más latentes de este escenario: ¿Estamos preparados para dar respuesta y comprender al cliente de hoy? ¿Cómo dirigir y priorizar las actividades para alcanzar el mejor resultado?Infraestructuras y claves para aprender a liderar la experiencia de cliente. ¿Cómo integrar a todas las áreas de la empresa en el proceso de Customer Experience? Proactividad y multicanalidad: dos principios básicos en el Customer Experience La jornada se cerró con un coctel en el que el prevaleció el intercambio de opiniones y encuentros entre profesionales. Sin duda un evento de los que te hacen irte a casa con miles de ideas en la cabeza. ¿Estuviste en el encuentro? Cuéntanos, ¿qué te pareció? ¿No pudiste asistir? Ponte en contacto con nosotros y nos acercaremos a tu oficina.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Global Webcast: Increase Pharmaceutical Sales Effectiveness

  - by charles.knapp

  See a next-generation approach to Pharmaceutical sales challenges! • Increase the quality of sales interactions with enhanced call planning and eDetailing • Improve sample management with electronic signature storage and inventory tracking on the go • Increase marketing effectiveness with closed loop marketing and personalized content delivery Watch as senior vice president of CRM, Anthony Lye, and director of life sciences product strategy, Piers Evans, provide the first public look at Oracle's new Pharmaceutical Sales On The Go solution, powered by Oracle CRM On Demand Release 17 -- Life Sciences Edition. Register now for this informative GLOBAL webcast on March 31, 9 AM PDT/4 PM GMT.

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• e-Seminars para Parceiros - Abril 2010

  - by Claudia Costa

  A equipa Alliances& Channels apresenta os novos e-Seminar para o mês de Abril. Para se inscrever nas formações que se encontram abaixo por favor utilize os links de registo indicados.   NOME DIA DURAÇÃO LOCAL Oracle IT Modernization Series: Migrating away from Sybase     15   09h00/1hora   On-line   Migrating to Database 11g value proposition     19   09h00/ 1hora   On-line   Upgrading to Database 11g value proposition     23   09h00/ 1hora   On-line   Oracle Content Management for PeopleSoft Overview   30   09h00/1hora   On-line       --------------------------------------------------------------------- Para mais informações por favor contacte: Melissa Lopes 214235194  

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• Using Table-Valued Parameters With SQL Server Reporting Services

  - by Jesse

  In my last post I talked about using table-valued parameters to pass a list of integer values to a stored procedure without resorting to using comma-delimited strings and parsing out each value into a TABLE variable. In this post I’ll extend the “Customer Transaction Summary” report example to see how we might leverage this same stored procedure from within an SQL Server Reporting Services (SSRS) report. I’ve worked with SSRS off and on for the past several years and have generally found it to be a very useful tool for building nice-looking reports for end users quickly and easily. That said, I’ve been frustrated by SSRS from time to time when seemingly simple things are difficult to accomplish or simply not supported at all. I thought that using table-valued parameters from within a SSRS report would be simple, but unfortunately I was wrong. Customer Transaction Summary Example Let’s take the “Customer Transaction Summary” report example from the last post and try to plug that same stored procedure into an SSRS report. Our report will have three parameters: Start Date – beginning of the date range for which the report will summarize customer transactions End Date – end of the date range for which the report will summarize customer transactions Customer Ids – One or more customer Ids representing the customers that will be included in the report The simplest way to get started with this report will be to create a new dataset and point it at our Customer Transaction Summary report stored procedure (note that I’m using SSRS 2012 in the screenshots below, but there should be little to no difference with SSRS 2008): When you initially create this dataset the SSRS designer will try to invoke the stored procedure to determine what the parameters and output fields are for you automatically. As part of this process the following dialog pops-up: Obviously I can’t use this dialog to specify a value for the ‘@customerIds’ parameter since it is of the IntegerListTableType user-defined type that we created in the last post. Unfortunately this really throws the SSRS designer for a loop, and regardless of what combination of Data Type, Pass Null Value, or Parameter Value I used here, I kept getting this error dialog with the message, "Operand type clash: nvarchar is incompatible with IntegerListTableType". This error message makes some sense considering that the nvarchar type is indeed incompatible with the IntegerListTableType, but there’s little clue given as to how to remedy the situation. I don’t know for sure, but I think that behind-the-scenes the SSRS designer is trying to give the @customerIds parameter an nvarchar-typed SqlParameter which is causing the issue. When I first saw this error I figured that this might just be a limitation of the dataset designer and that I’d be able to work around the issue by manually defining the parameters. I know that there are some special steps that need to be taken when invoking a stored procedure with a table-valued parameter from ADO .NET, so I figured that I might be able to use some custom code embedded in the report  to create a SqlParameter instance with the needed properties and value to make this work, but the “Operand type clash" error message persisted. The Text Query Approach Just because we’re using a stored procedure to create the dataset for this report doesn’t mean that we can’t use the ‘Text’ Query Type option and construct an EXEC statement that will invoke the stored procedure. In order for this to work properly the EXEC statement will also need to declare and populate an IntegerListTableType variable to pass into the stored procedure. Before I go any further I want to make one point clear: this is a really ugly hack and it makes me cringe to do it. Simply put, I strongly feel that it should not be this difficult to use a table-valued parameter with SSRS. With that said, let’s take a look at what we’ll have to do to make this work. Manually Define Parameters First, we’ll need to manually define the parameters for report by right-clicking on the ‘Parameters’ folder in the ‘Report Data’ window. We’ll need to define the ‘@startDate’ and ‘@endDate’ as simple date parameters. We’ll also create a parameter called ‘@customerIds’ that will be a mutli-valued Integer parameter: In the ‘Available Values’ tab we’ll point this parameter at a simple dataset that just returns the CustomerId and CustomerName of each row in the Customers table of the database or manually define a handful of Customer Id values to make available when the report runs. Once we have these parameters properly defined we can take another crack at creating the dataset that will invoke the ‘rpt_CustomerTransactionSummary’ stored procedure. This time we’ll choose the ‘Text’ query type option and put the following into the ‘Query’ text area: 1: exec('declare @customerIdList IntegerListTableType ' + @customerIdInserts + 2: ' EXEC rpt_CustomerTransactionSummary 3: @startDate=''' + @startDate + ''', 4: @endDate='''+ @endDate + ''', 5: @customerIds=@customerIdList')   By using the ‘Text’ query type we can enter any arbitrary SQL that we we want to and then use parameters and string concatenation to inject pieces of that query at run time. It can be a bit tricky to parse this out at first glance, but from the SSRS designer’s point of view this query defines three parameters: @customerIdInserts – This will be a Text parameter that we use to define INSERT statements that will populate the @customerIdList variable that is being declared in the SQL. This parameter won’t actually ever get passed into the stored procedure. I’ll go into how this will work in a bit. @startDate – This is a simple date parameter that will get passed through directly into the @startDate parameter of the stored procedure on line 3. @endDate – This is another simple data parameter that will get passed through into the @endDate parameter of the stored procedure on line 4. At this point the dataset designer will be able to correctly parse the query and should even be able to detect the fields that the stored procedure will return without needing to specify any values for query when prompted to. Once the dataset has been correctly defined we’ll have a @customerIdInserts parameter listed in the ‘Parameters’ tab of the dataset designer. We need to define an expression for this parameter that will take the values selected by the user for the ‘@customerIds’ parameter that we defined earlier and convert them into INSERT statements that will populate the @customerIdList variable that we defined in our Text query. In order to do this we’ll need to add some custom code to our report using the ‘Report Properties’ dialog: Any custom code defined in the Report Properties dialog gets embedded into the .rdl of the report itself and (unfortunately) must be written in VB .NET. Note that you can also add references to custom .NET assemblies (which could be written in any language), but that’s outside the scope of this post so we’ll stick with the “quick and dirty” VB .NET approach for now. Here’s the VB .NET code (note that any embedded code that you add here must be defined in a static/shared function, though you can define as many functions as you want): 1: Public Shared Function BuildIntegerListInserts(ByVal variableName As String, ByVal paramValues As Object()) As String 2: Dim insertStatements As New System.Text.StringBuilder() 3: For Each paramValue As Object In paramValues 4: insertStatements.AppendLine(String.Format("INSERT {0} VALUES ({1})", variableName, paramValue)) 5: Next 6: Return insertStatements.ToString() 7: End Function   This method takes a variable name and an array of objects. We use an array of objects here because that is how SSRS will pass us the values that were selected by the user at run-time. The method uses a StringBuilder to construct INSERT statements that will insert each value from the object array into the provided variable name. Once this method has been defined in the custom code for the report we can go back into the dataset designer’s Parameters tab and update the expression for the ‘@customerIdInserts’ parameter by clicking on the button with the “function” symbol that appears to the right of the parameter value. We’ll set the expression to: 1: =Code.BuildIntegerListInserts("@customerIdList ", Parameters!customerIds.Value)   In order to invoke our custom code method we simply need to invoke “Code.<method name>” and pass in any needed parameters. The first parameter needs to match the name of the IntegerListTableType variable that we used in the EXEC statement of our query. The second parameter will come from the Value property of the ‘@customerIds’ parameter (this evaluates to an object array at run time). Finally, we’ll need to edit the properties of the ‘@customerIdInserts’ parameter on the report to mark it as a nullable internal parameter so that users aren’t prompted to provide a value for it when running the report. Limitations And Final Thoughts When I first started looking into the text query approach described above I wondered if there might be an upper limit to the size of the string that can be used to run a report. Obviously, the size of the actual query could increase pretty dramatically if you have a parameter that has a lot of potential values or you need to support several different table-valued parameters in the same query. I tested the example Customer Transaction Summary report with 1000 selected customers without any issue, but your mileage may vary depending on how much data you might need to pass into your query. If you think that the text query hack is a lot of work just to use a table-valued parameter, I agree! I think that it should be a lot easier than this to use a table-valued parameter from within SSRS, but so far I haven’t found a better way. It might be possible to create some custom .NET code that could build the EXEC statement for a given set of parameters automatically, but exploring that will have to wait for another post. For now, unless there’s a really compelling reason or requirement to use table-valued parameters from SSRS reports I would probably stick with the tried and true “join-multi-valued-parameter-to-CSV-and-split-in-the-query” approach for using mutli-valued parameters in a stored procedure.

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• Java Spotlight Episode 84: Anil Gaur on JavaEE 7

  - by Roger Brinkley

  Tweet Interview with Anil Gaur, VP of Java Platform for Enterprise Edition and GlassFish Server, on JavaEE 7. Joining us this week on the Java All Star Developer Panel are Dalibor Topic, Java Free and Open Source Software Ambassador and Arun Gupta, Java EE Guy. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News Tori Wieldt - Judges Selected for Duke's Choice Awards Donald Smith - #OpenJDK interview in Java Magazine Henrik Ståhl - Java 7 adoption at 23% JavaOne Kicks Off with Sunday Keynotes at Masonic Auditorium Jersey 2.0 M4 JSF 2.2 Latest Snapshot NetBeans IDE 7.2 - Deploy to Cloud Events May 30, OTN Java Developer Day, Redwood Shores June 11-14, Cloud Computing Expo, New York City June 12, Boulder JUG June 13, Denver JUG June 13, Eclipse Juno DemoCamp, Redwoood Shore June 13, JUG Münster June 14, Java Klassentreffen, Vienna, Austria June 18-20, QCon, New York City June 26-28, Jazoon, Zurich, Switzerland July 5, Java Forum, Stuttgart, Germany July 30-August 1, JVM Language Summit, Santa Clara Feature InterviewAnil Gaur is the Vice President of Java Platform, Enterprise Edition, and GlassFish Server at Oracle in the Fusion Middleware Group. Is responsible for creation of Java EE Specifications, Reference Implementation, and Compatibility Test Suites. Leading the evolution on Java EE into Cloud and PaaS environment through the Java EE 7 standard. Prior to that, managed the delivery of Java EE 6 Platform and SDK which quickly gained momentum in enterprise application development and deployments. In this episode we talk about GlassFish 3.1 release. Mail Bag What’s Cool RFR (L): Adding core file parsing on Mac OS X to SA Sergio Del Valle @swdelvalle is the 1,000 @JavaSpotlight twitter follower

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• Oracle Database Third Party Model Import and Scoring - Poll

  - by [email protected]

  We in the Oracle Data Mining Technologies group are interested in your needs for third party model import. Are you interested in importing SAS, SPSS, R, etc. analytic models into Oracle for in-database scoring? Thank you for taking a minute to participate in this quick poll.Click here to take the poll.

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• Generate Strongly Typed Observable Events for the Reactive Extensions for .NET (Rx)

  - by Bobby Diaz

  I must have tried reading through the various explanations and introductions to the new Reactive Extensions for .NET before the concepts finally started sinking in.  The article that gave me the ah-ha moment was over on SilverlightShow.net and titled Using Reactive Extensions in Silverlight.  The author did a good job comparing the "normal" way of handling events vs. the new "reactive" methods. Admittedly, I still have more to learn about the Rx Framework, but I wanted to put together a sample project so I could start playing with the new Observable and IObservable<T> constructs.  I decided to throw together a whiteboard application in Silverlight based on the Drawing with Rx example on the aforementioned article.  At the very least, I figured I would learn a thing or two about a new technology, but my real goal is to create a fun application that I can share with the kids since they love drawing and coloring so much! Here is the code sample that I borrowed from the article: var mouseMoveEvent = Observable.FromEvent<MouseEventArgs>(this, "MouseMove"); var mouseLeftButtonDown = Observable.FromEvent<MouseButtonEventArgs>(this, "MouseLeftButtonDown"); var mouseLeftButtonUp = Observable.FromEvent<MouseButtonEventArgs>(this, "MouseLeftButtonUp");       var draggingEvents = from pos in mouseMoveEvent                              .SkipUntil(mouseLeftButtonDown)                              .TakeUntil(mouseLeftButtonUp)                              .Let(mm => mm.Zip(mm.Skip(1), (prev, cur) =>                                  new                                  {                                      X2 = cur.EventArgs.GetPosition(this).X,                                      X1 = prev.EventArgs.GetPosition(this).X,                                      Y2 = cur.EventArgs.GetPosition(this).Y,                                      Y1 = prev.EventArgs.GetPosition(this).Y                                  })).Repeat()                          select pos;       draggingEvents.Subscribe(p =>     {         Line line = new Line();         line.Stroke = new SolidColorBrush(Colors.Black);         line.StrokeEndLineCap = PenLineCap.Round;         line.StrokeLineJoin = PenLineJoin.Round;         line.StrokeThickness = 5;         line.X1 = p.X1;         line.Y1 = p.Y1;         line.X2 = p.X2;         line.Y2 = p.Y2;         this.LayoutRoot.Children.Add(line);     }); One thing that was nagging at the back of my mind was having to deal with the event names as strings, as well as the verbose syntax for the Observable.FromEvent<TEventArgs>() method.  I came up with a couple of static/helper classes to resolve both issues and also created a T4 template to auto-generate these helpers for any .NET type.  Take the following code from the above example: var mouseMoveEvent = Observable.FromEvent<MouseEventArgs>(this, "MouseMove"); var mouseLeftButtonDown = Observable.FromEvent<MouseButtonEventArgs>(this, "MouseLeftButtonDown"); var mouseLeftButtonUp = Observable.FromEvent<MouseButtonEventArgs>(this, "MouseLeftButtonUp"); Turns into this with the new static Events class: var mouseMoveEvent = Events.Mouse.Move.On(this); var mouseLeftButtonDown = Events.Mouse.LeftButtonDown.On(this); var mouseLeftButtonUp = Events.Mouse.LeftButtonUp.On(this); Or better yet, just remove the variable declarations altogether:     var draggingEvents = from pos in Events.Mouse.Move.On(this)                              .SkipUntil(Events.Mouse.LeftButtonDown.On(this))                              .TakeUntil(Events.Mouse.LeftButtonUp.On(this))                              .Let(mm => mm.Zip(mm.Skip(1), (prev, cur) =>                                  new                                  {                                      X2 = cur.EventArgs.GetPosition(this).X,                                      X1 = prev.EventArgs.GetPosition(this).X,                                      Y2 = cur.EventArgs.GetPosition(this).Y,                                      Y1 = prev.EventArgs.GetPosition(this).Y                                  })).Repeat()                          select pos; The Move, LeftButtonDown and LeftButtonUp members of the Events.Mouse class are readonly instances of the ObservableEvent<TTarget, TEventArgs> class that provide type-safe access to the events via the On() method.  Here is the code for the class: using System; using System.Collections.Generic; using System.Linq;   namespace System.Linq {     /// <summary>     /// Represents an event that can be managed via the <see cref="Observable"/> API.     /// </summary>     /// <typeparam name="TTarget">The type of the target.</typeparam>     /// <typeparam name="TEventArgs">The type of the event args.</typeparam>     public class ObservableEvent<TTarget, TEventArgs> where TEventArgs : EventArgs     {         /// <summary>         /// Initializes a new instance of the <see cref="ObservableEvent"/> class.         /// </summary>         /// <param name="eventName">Name of the event.</param>         protected ObservableEvent(String eventName)         {             EventName = eventName;         }           /// <summary>         /// Registers the specified event name.         /// </summary>         /// <param name="eventName">Name of the event.</param>         /// <returns></returns>         public static ObservableEvent<TTarget, TEventArgs> Register(String eventName)         {             return new ObservableEvent<TTarget, TEventArgs>(eventName);         }           /// <summary>         /// Creates an enumerable sequence of event values for the specified target.         /// </summary>         /// <param name="target">The target.</param>         /// <returns></returns>         public IObservable<IEvent<TEventArgs>> On(TTarget target)         {             return Observable.FromEvent<TEventArgs>(target, EventName);         }           /// <summary>         /// Gets or sets the name of the event.         /// </summary>         /// <value>The name of the event.</value>         public string EventName { get; private set; }     } } And this is how it's used:     /// <summary>     /// Categorizes <see cref="ObservableEvents"/> by class and/or functionality.     /// </summary>     public static partial class Events     {         /// <summary>         /// Implements a set of predefined <see cref="ObservableEvent"/>s         /// for the <see cref="System.Windows.System.Windows.UIElement"/> class         /// that represent mouse related events.         /// </summary>         public static partial class Mouse         {             /// <summary>Represents the MouseMove event.</summary>             public static readonly ObservableEvent<UIElement, MouseEventArgs> Move =                 ObservableEvent<UIElement, MouseEventArgs>.Register("MouseMove");               // additional members omitted...         }     } The source code contains a static Events class with prefedined members for various categories (Key, Mouse, etc.).  There is also an Events.tt template that you can customize to generate additional event categories for any .NET type.  All you should have to do is add the name of your class to the types collection near the top of the template:     types = new Dictionary<String, Type>()     {         //{ "Microsoft.Maps.MapControl.Map, Microsoft.Maps.MapControl", null }         { "System.Windows.FrameworkElement, System.Windows", null },         { "Whiteboard.MainPage, Whiteboard", null }     }; The template is also a bit rough at this point, but at least it generates code that *should* compile.  Please let me know if you run into any issues with it.  Some people have reported errors when trying to use T4 templates within a Silverlight project, but I was able to get it to work with a little black magic...  You can download the source code for this project or play around with the live demo.  Just be warned that it is at a very early stage so don't expect to find much today.  I plan on adding alot more options like pen colors and sizes, saving, printing, etc. as time permits.  HINT: hold down the ESC key to erase! Enjoy! Additional Resources Using Reactive Extensions in Silverlight DevLabs: Reactive Extensions for .NET (Rx) Rx Framework Part III - LINQ to Events - Generating GetEventName() Wrapper Methods using T4

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• ODI 11g – Expert Accelerator for Model Creation

  - by David Allan

  Following on from my post earlier this morning on scripting model and topology creation tonight I thought I’d add a little UI to make those groovy functions a little more palatable. In OWB we have experts for capturing user input, with the groovy console we open up opportunities to build UI around the scripts in a very easy way – even I can do it;-) After a little googling around I found some useful posts on SwingBuilder, the most useful one that I used for the dialog below was this one here. This dialog captures user input for the technology and context for the model and logical schema etc to be created. You can see there are a variety of interesting controls, and its really easy to do. The dialog captures the users input, then when OK is pressed I call the functions from the earlier post to create the logical schema (plus all the other objects) and model. The image below shows what was created, you can see the model (with typo in name), the model is Oracle technology and references the logical schema ORACLE_SCOTT (that I named in dialog above), the logical schema is mapped via the GLOBAL context to the data server ORACLE_SCOTT_DEV (that I named in dialog above), and the physical schema used was just the user name that I connected with – so if you wanted a different user the schema name could be added to the dialog. In a nutshell, one dialog that encapsulates a simpler mechanism for creating a model. You can create your own scripts that use dialogs like this, capture input and process. You can find the groovy script for this is here odi_create_model.groovy, again I wrapped the user capture code in a groovy function and return the result in a variable and then simply call the createLogicalSchema and createModel functions from the previous posting. The script I supplied above has everything you will need. To execute use Tools->Groovy->Open Script and then execute the green play button on the toolbar. Have fun.

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• UPK Pre-Built Content Update

  - by Karen Rihs

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} UPK pre-built content development efforts are always underway and growing. Over the last few months, the following new, upgraded, and revised modules became available:  NEW CONTENT RELEASES E-Business Suite 12.1 Install Base Process Manufacturing, Process Quality Fundamentals for EBS Fusion 11g Release 1 Receivables Assets Purchasing Distributed Order Orchestration Payables Functional Setup Manager Project Portfolio Management Self Service Procurement JDE E1 9.0 Accounts Payable 9.0 with 9.1 Tools Fundamentals 9.0 with 9.1 Tools General Ledger 9.0 with 9.1 Tools Accounts Receivable 9.0 with 9.1 Tools Procurement and Subcontract Management 9.0 with 9.1 Tools Oracle Utilities Customer Care and Billing 2.3.1 Administrative Setup User Tasks Primavera Primavera Contract Management 14 Primavera P6 Enterprise Project Portfolio Management 8.2 UPK CONTENT UPGRADES Agile CNM 1.2 Customer Needs Management E-Business Suite 12.1 Project Foundation JDE E1 9.1 Fixed Assets Accounting General Ledger Fundamentals Inventory Management Sales Order Management PeopleSoft 9.1 Reporting Tools for PeopleTools 8.5.2  UPK CONTENT REVISIONS Oracle Utilities for Meter Data Management 2.0.1 Administrative Setup User Tasks VEE and Usage Rules Working with Measurement Data PeopleSoft 9.0 and 9.1 Enterprise Learning Management Reporting Tools for HCM (previously Reporting Tools for HRMS) PeopleSoft 9.1 Expenses General Ledger Inventory Contracts Grants Strategic Sourcing For a list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} For more information on how your organization can take advantage of UPK pre-built content, see our previous blog,  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Value of UPK Pre-Built Content. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} - Karen Rihs, UPK Outbound Product Management

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• Central Banks Rely On MySQL Based Simulator

  - by bertrand.matthelie(at)oracle.com

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Calibri"; }@font-face { font-family: "Cambria"; }@font-face { font-family: "Garamond"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }a:link, span.MsoHyperlink { color: blue; text-decoration: underline; }a:visited, span.MsoHyperlinkFollowed { color: purple; text-decoration: underline; }span.description { }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } We recently published a case study describing how central banks worldwide rely on the Bank of Finland's MySQL based simulator.   The Bank of Finland (BoF) acts as Finland's central bank, national monetary authority, and member of the European System of Central Banks and the Eurosystem. The BoF developed a MySQL based versatile system for making payments and settlement simulations, used for analyzing liquidity needs, risk issues, changes in authority policies & regulations, and more. Running on Windows, the application has been widely adopted by central bank economists worldwide.   The Simulator is managing large data sets and thus needed a robust database as its foundation. Key requirements to select the database included:   ·       Low Costs ·       Performance & Scalability ·       Ease of Use   You can read more about why the Bank of Finland selected MySQL to power its economic simulator in our case study, posted here.   For more information about MySQL on Windows, check out our MySQL on Windows Resource Center, and, join today's Oracle TechCast Live: "MySQL 5.5 Does Windows" with Mike Frank at 10.00 am PT!

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• links for 2010-04-06

  - by Bob Rhubart

  Dean Halbeisen: Best Practices for Network Backup (Sun StorageTek) Dean Halbeisen's white paper describes the Oracle reference architecture for next-generation data backup using Sun StorageTek Enterprise Backup software. (tags: entarch oracle otn sun enterprisearchitecture storagetek)

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• Silverlight Cream for December 09, 2010 -- #1006

  - by Dave Campbell

  In this Issue: Adam Kinney, Jonathan van de Veen, René Schulte(-2-), Vikas, Chad Campbell, Chris Koenig, John Papa, and Martin Krüger. Above the Fold: Silverlight: "Silverlight TV #54: Introducing 11 Brand New Labs" John Papa WP7: "Gestures in Windows Phone 7" Chris Koenig Training: "New Windows Phone 7 tutorials for Designers on toolbox!" Adam Kinney Shoutouts: Jesse Liberty posted ways to get help when you get stuck: Top 10 Tips To Getting Help With Silverlight From SilverlightCream.com: New Windows Phone 7 tutorials for Designers on toolbox! Adam Kinney posted about some WP7 design goodness he's had the opportunity to take part in putting together that is now available for all of us on the Microsoft design Toolbox site.... detailed info about what's there. Adventures while building a Silverlight Enterprise application part #39 Jonathan van de Veen has his latest Silverlight coding adventure detailed on his blog... in the final throes of releasing, he came across some issues surrounding CRUD operations... Windows Phone Unplugged - How to Detect the Zune Software René Schulte has a post up about my two favorite devices: Zune and WP7 ... and how to detect if the Zune software is running when the device is connected to the PC. Issue with the WP7 PictureDecoder and Workaround René Schulte has a second post up today about strange behavior with the PictureDecoder DecodeJpeg method... he describes the problem and a workaround for it. Performance Wizard for Silverlight Vikas reports some Silverlight goodness in the VS2010 SP1 beta that's out ... a Performance Wizard... and he's ratted out it's use and sharing that info... Submitting an App to the Windows Phone Marketplace Chad Campbell details the user experience of getting an app through the marketplace to users... from the standpoint of someone that's been there. Gestures in Windows Phone 7 Chris Koenig is talking about Gestures in WP7, documenting how he used some XNA to get some side-to-side image scrolling going on... and gave us the source! Silverlight TV #54: Introducing 11 Brand New Labs John Papa has his latest Silverlight TV up and he's talking to two great guys: Dan Wahlin and Corey Schuman who have produced the labs you've seen referenced... awesome stuff guys... WP7: precisely position the text cursor when writing text Martin Krüger has a quick WP7 usage tip up for precisely positioning the text cursor in a textbox ... I could have used that today when "Nick's Frame Shop" came up as "Nix Frame Shop" in a search. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• New Release Overview Part 2

  - by brian.harrison

  To continue our discussion of the next release of WCI, lets take a look at a few other new features that have been developed and tested. Password Management With customer implementations starting to go more external, we were finding that these customers wanted to use the native users within the portal because the customer did not want to provide an LDAP server that is externally facing. However, the portal does not provide anything close to the same level of password policy that a standard LDAP environment would provide. With that being the case, we made the decision to provide the same kind of password policies directly within WCI that a standard LDAP environment would have. Password Expiration - In how many days will a password expire which will force the user to change their password? Also, in how many days prior to expiration with the user be notified that their password is about the expire? Password Rotation - How many of your previous passwords will you not be able to use when changing your password? Password Policies - What are the requirements for the password that is being created by the user? Number of Characters Numbers Required Symbols Required Capitalization Required Easily Configurable - Configuration is handled through the Portal Settings utility within Administration. All options are available on the main page of the utility. In addition to the configuration options that were mention above, there has also been a complete rewrite of the Change Password screen to provide better information to the user when they are changing their password. The Change Password will now provide a red light/green light listing of all the policies the user must meet for the changed password to be successful. As the user is typing the password, the red lights will change to green lights as the policies as met. In addition, text will show next to the password text box stating what policy has not been met yet. NOTE: The password policy functionality is not held within the User Editor page within Administration. We did not want to remove the option for Administrators to change a user's password on the fly in the case of a password reset situation. Miscellaneous Features In addition to the Password Management feature, there are a few other features that are related to WCI that should be mentioned. Consolidated Installer - Instead of having up to 12 or 13 different installers, one for each of the main products and separate services, we are going to only provide two installers. One that will be used for Collaboration and its respective images. The second will contain WCI and all of the relevant services required for a WCI architecture as well as the IDK, .NET App Accelerator, SharePoint Console as well as all Content Web Services and Identity Services. Updated Documentation - Most of us are aware that the documentation hasn't been properly kept up to date with the last couple of releases. We are doing everything that we can to remedy this with the next release by consolidating and reviewing everything that is available. We are making sure to fill in the gaps that are already there, add in all documentation for the functionality as well as clearing anything that is no longer valid based on the newly released version. I hope that you enjoyed reading through this new release information. Next time we will start to talk about the new functionality that will be available within the next release of Collaboration. If there is anything in particular that you would like to get more detail about, then please don't hesitate to send me a comment.

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• Flash Technology Can Revolutionize your IT Infrastructure

  - by kimberly.billings

  A recent article in the Data Center Journal written by Mark Teter outlines how flash is becoming a disruptive technology in the data center and how it will soon replace HDDs in the storage hierarchy. As Teter explains, the drivers behind this trend are lower cost/performance and power savings; flash is over 100x faster for reads than the fastest HDD, and while it is expensive, it can produce dramatic reductions in the cost of performance as measured in Input/Outputs per second (IOPS). What's more, flash consumes 1/5th the power of HDD, so it's faster AND greener. Teter writes, "when appropriately used, flash turns the current economics of IT performance on its head. That's disruptive." Exadata Smart Flash Cache in the Sun Oracle Database Machine makes intelligent use of flash storage to deliver extreme performance for OLTP and mixed workloads. It intelligently caches data from the Oracle Database replacing slow mechanical I/O operations to disk with very rapid flash memory operations. Exadata Smart Flash Cache is the fundamental technology of the Sun Oracle Database Machine that enables the processing of up to 1 million random I/O operations per second (IOPS), and the scanning of data within Exadata storage at up to 50 GB/second. Are you incorporating flash into your storage strategy? Let us know! Read more: "Flash technology can revolutionize your IT infrastructure", The Data Center Journal, March 30, 2010. Exadata Smart Flash Cache and the Sun Oracle Database Machine white paper var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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• SharePoint Server 2010 Bootcamp URLs and Helpful Info

  - by Da_Genester

  Below are the URLs that I found helpful during the time I was teaching the SharePoint 2010 BootCamp. NOT DONE YET!  :) Helpful Third Party tools and sites: Idera.com Quest.com Free add-ins for SharePoint, et al... - codeplex.com Microsoft Virtual Labs - http://tinyurl.com/VirtualLabs Installing SharePoint 2010 on a Windows Server 2008 Web Edition box is a NO NO!  SharePoint 2010 requires the Application Server Role, which is not available on Web Edition. http://tinyurl.com/SP2010InstallInfo http://tinyurl.com/SP2010PlanWk http://tinyurl.com/NamingLimits http://tinyurl.com/KerberosSP http://tinyurl.com/SP2010Upgrade http://tinyurl.com/SP2010ProdHub http://tinyurl.com/SP2010ContTypeSynd http://tinyurl.com/SP2010UnderstandingMgdMeta http://www.robotstxt.org/ http://tinyurl.com/SP2010ContentOrganizer http://tinyurl.com/SP2010GeoDisp http://tinyurl.com/SPWarmupJob http://tinyurl.com/SP2010RecMgt http://tinyurl.com/SP2010WCMTag http://tinyurl.com/SP2010WCMDetailed http://tinyurl.com/SP2010WCMImproved http://tinyurl.com/SP2010ContentOrganizer http://tinyurl.com/SP2010ContentCaching http://tinyurl.com/SP2010PerfPoint http://tinyurl.com/SP2010SSRS2008R2 http://tinyurl.com/SP2010Limits http://tinyurl.com/SQL08R2LogShip http://tinyurl.com/SQL08R2DBMirror http://tinyurl.com/SP2010DBSnapshot http://tinyurl.com/SP2010BURestore http://tinyurl.com/SP2010Backup http://tinyurl.com/W2K8R2NLBOverview http://tinyurl.com/SP2010ExcelSvcs http://tinyurl.com/SP2010SiteTemplates http://tinyurl.com/WSSFab40 http://tinyurl.com/SP2010MySiteManage http://tinyurl.com/SP2010UpgAxceler http://tinyurl.com/SP2010UpgDocAve

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• Ovum report: Oracle Database 12c offers new take on multitenancy

  - by Javier Puerta

  Ovum has published a positive research note on Oracle Database 12c. Ovum concludes that Oracle Multitenant will provide significant productivity and resource savings for Oracle customers considering database consolidation, on- or off-premise. The multitenant features of Oracle Database 12c support not only cloud deployment, but also database consolidation. Oracle has purchased electronic distribution rights to this research note and posted it to Oracle.com. The full research note can be downloaded here.  

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• Recent Innovations to ILOM

  - by B.Koch

  by Josh Rosen If you are wondering how Oracle can make some of the most advanced, reliable, and fault tolerant servers on the market, look no further than Oracle Integrated Lights Out Manager or ILOM.  We build ILOM into every server we create, from Oracle x86 Systems such as X3-2 to the SPARC T-Series family. Oracle ILOM is an embedded service processor, but it's really more than that.  It's a computer within a computer.  It's smart, it's tightly integrated into all aspects of the server's operation, and it's a big reason why Oracle servers are used for some of the most mission-critical workloads out there. To understand the value of ILOM, there is no better place to start than its fault management capability.  We have taken the sophisticated fault management architecture from Solaris, developed and refined over a decade, and built it into each and every ILOM. ILOM detects a potential issue at its earliest stage, watching low-level sensors.   If the root cause of a problem is not clear from a single error reading, ILOM will look for other clues and combine multiple pieces of information to correctly identify a failing component. ILOM provides peace of mind. We tailor our fault management for each new server platform that we produce.  You can rest assured that it's always actively keeping the server healthy.  And if there is a problem, you can be confident it will let you know by sending you a notification by e-mail or trap. We also heard IT managers tell us they needed a Ph.D. in computer engineering to manage today's servers. It doesn't have to be that way.  Thanks to the latest innovations to Oracle ILOM, we present hardware inventory and status in way that makes sense – to anyone.  Green means everything is healthy and red means something is wrong.  When a component needs to be replaced a clear message indicates where the problem is and points you at a knowledge article about that problem.  It's that simple. Simpler management and simple interfaces mean reduced complexity and lower costs to manage.  And we know that's really important. ILOM does all this while also providing advanced service processor features you depend on for managing enterprise class systems.  You can remotely control the server power, interact with a virtual video console for the server, and mount media on the server remotely.  There is no need to spend money on a KVM switch to get this functionality. And when people hear how advanced ILOM is, they can't believe ILOM is free.  All features are enabled and included with each Oracle server that you buy.  There are no advanced licenses you need to purchase or features to unlock. Configuring ILOM has also never been easier.  It is now possible to configure almost all aspects of the server directly from ILOM.  This includes changing BIOS settings, persistently modifying boot order, and optimizing power settings -- all directly from ILOM. But Oracle's innovation does not stop with ILOM.  Oracle has engineered Oracle Enterprise Manager Ops Center to integrate directly with ILOM, providing centralized management across all of our servers. Ops Center will discover each of your Oracle servers over the network by searching for ILOMs.  When it finds one, it knows how to communicate with ILOM to monitoring and configure that server from application to disk. Since every server that Oracle produces, from x86 Systems to SPARC T-Series up and down the line, comes with Oracle ILOM, you can manage all Oracle servers in the same way.  And while all of our servers may have different components on the inside, each with their specialized functions, the way you integrate them and the way you monitor and manage them is exactly the same. Oracle ILOM is state-of-art.  If you are looking for a server that make systems management simple and is easy to integrate and maintain, check out the latest advances to Oracle ILOM. Josh Rosen is a Principal Product Manager at Oracle and previously spent more than a decade as a developer and architect of system management software. Josh has worked on system management for many of Oracle's hardware products ranging from the earliest blade systems to the latest Oracle x86 servers.

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• SQL Developer Data Modeler: On Notes, Comments, and Comments in RDBMS

  - by thatjeffsmith

  Ah the beautiful data model. They say a picture is worth a 1,000 words. And then we have our diagrams, how many words are they worth? Our friends from the Human Relations sample schema So our models describe how the data ‘works’ – whether that be at a logical-business level, or a technical-physical level. Developers like to say that their code is self-documenting. These would be very lazy or very bad (or both) developers. Models are the same way, you should document your models with comments and notes! I have 3 basic options: Comments Comments in RDBMS Notes So what’s the difference? Comments You’re describing the entity/table or attribute/column. This information will NOT be published in the database. It will only be available to the model, and hence, folks with access to the model. Table Comments (in the design only!) Comments in RDBMS You’re doing the same thing as above, but your words will be stored IN the data dictionary of the database. Oracle allows you to store comments on the table and column definitions. So your awesome documentation is going to be viewable to anyone with access to the database. RDBMS is an acronym for Relational Database Management System – of which Oracle is one of the first commercial examples If the DDL is produced and ran against a database, these comments WILL be stored in the data dictionary. Notes A place for you to add notes, maybe from a design meeting. Or maybe you’re using this as a to-do or requirements list. Basically it’s for anything that doesn’t literally describe the object at hand – that’s what the comments are for. I totally made these up. Now these are free text fields and you can put whatever you want here. Just make sure you put stuff here that’s worth reading. And it will live on…forever.

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• Real World Java EE Patterns by Adam Bien

  - by JuergenKress

  Rethinking Best Practices, A book about rethinking patterns, best practices, idioms and Java EE Real World Java EE Patterns - Rethinking Best Practices discusses patterns and best practices in a structured way, with code from real world projects. This book covers: an introduction into the core principles and APIs of Java EE 6, principles of transactions, isolation levels, CAP and BASE, remoting, pragmatic modularization and structure of Java EE applications, discussion of superfluous patterns and outdated best practices, patterns for domain driven and service oriented components, custom scopes, asynchronous processing and parallelization, real time HTTP events, schedulers, REST optimizations, plugins and monitoring tools, and fully functional JCA 1.6 implementation. Real World Java EE Night Hacks - Dissecting the Business Tier will not only help experienced developers and architects to write concise code, but especially help you to shrink the codebase to unbelievably small sizes :-). Order here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: Adam Bien,Real World Java,Java,Java EE,WebLogic Community,Oracle,OPN,Jürgen Kress

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• That Escalated Quickly

  - by Jesse Taber

  Originally posted on: http://geekswithblogs.net/GruffCode/archive/2014/05/17/that-escalated-quickly.aspxI have been working remotely out of my home for over 4 years now. All of my coworkers during that time have also worked remotely. Lots of folks have written about the challenges inherent in facilitating communication on remote teams and strategies for overcoming them. A popular theme around this topic is the notion of “escalating communication”. In this context “escalating” means taking a conversation from one mode of communication to a different, higher fidelity mode of communication. Here are the five modes of communication I use at work in order of increasing fidelity: Email – This is the “lowest fidelity” mode of communication that I use. I usually only check it a few times a day (and I’m trying to check it even less frequently than that) and I only keep items in my inbox if they represent an item I need to take action on that I haven’t tracked anywhere else. Forums / Message boards – Being a developer, I’ve gotten into the habit of having other people look over my code before it becomes part of the product I’m working on. These code reviews often happen in “real time” via screen sharing, but I also always have someone else give all of the changes another look using pull requests. A pull request takes my code and lets someone else see the changes I’ve made side-by-side with the existing code so they can see if I did anything dumb. Pull requests can facilitate a conversation about the code changes in an online-forum like style. Some teams I’ve worked on also liked using tools like Trello or Google Groups to have on-going conversations about a topic or task that was being worked on. Chat & Instant Messaging  - Chat and instant messaging are the real workhorses for communication on the remote teams I’ve been a part of. I know some teams that are co-located that also use it pretty extensively for quick messages that don’t warrant walking across the office to talk with someone but reqire more immediacy than an e-mail. For the purposes of this post I think it’s important to note that the terms “chat” and “instant messaging” might insinuate that the conversation is happening in real time, but that’s not always true. Modern chat and IM applications maintain a searchable history so people can easily see what might have been discussed while they were away from their computers. Voice, Video and Screen sharing – Everyone’s got a camera and microphone on their computers now, and there are an abundance of services that will let you use them to talk to other people who have cameras and microphones on their computers. I’m including screen sharing here as well because, in my experience, these discussions typically involve one or more people showing the other participants something that’s happening on their screen. Obviously, this mode of communication is much higher-fidelity than any of the ones listed above. Scheduled meetings are typically conducted using this mode of communication. In Person – No matter how great communication tools become, there’s no substitute for meeting with someone face-to-face. However, opportunities for this kind of communcation are few and far between when you work on a remote team. When a conversation gets escalated that usually means it moves up one or more positions on this list. A lot of people advocate jumping to #4 sooner than later. Like them, I used to believe that, if it was possible, organizing a call with voice and video was automatically better than any kind of text-based communication could be. Lately, however, I’m becoming less convinced that escalating is always the right move. Working Asynchronously Last year I attended a talk at our local code camp given by Drew Miller. Drew works at GitHub and was talking about how they use GitHub internally. Many of the folks at GitHub work remotely, so communication was one of the main themes in Drew’s talk. During the talk Drew used the phrase, “asynchronous communication” to describe their use of chat and pull request comments. That phrase stuck in my head because I hadn’t heard it before but I think it perfectly describes the way in which remote teams often need to communicate. You don’t always know when your co-workers are at their computers or what hours (if any) they are working that day. In order to work this way you need to assume that the person you’re talking to might not respond right away. You can’t always afford to wait until everyone required is online and available to join a voice call, so you need to use text-based, persistent forms of communication so that people can receive and respond to messages when they are available. Going back to my list from the beginning of this post for a second, I characterize items #1-3 as being “asynchronous” modes of communication while we could call items #4 and #5 “synchronous”. When communication gets escalated it’s almost always moving from an asynchronous mode of communication to a synchronous one. Now, to the point of this post: I’ve become increasingly reluctant to escalate from asynchronous to synchronous communication for two primary reasons: 1 – You can often find a higher fidelity way to convey your message without holding a synchronous conversation 2 - Asynchronous modes of communication are (usually) persistent and searchable. You Don’t Have to Broadcast Live Let’s start with the first reason I’ve listed. A lot of times you feel like you need to escalate to synchronous communication because you’re having difficulty describing something that you’re seeing in words. You want to provide the people you’re conversing with some audio-visual aids to help them understand the point that you’re trying to make and you think that getting on Skype and sharing your screen with them is the best way to do that. Firing up a screen sharing session does work well, but you can usually accomplish the same thing in an asynchronous manner. For example, you could take a screenshot and annotate it with some text and drawings to illustrate what it is you’re seeing. If a screenshot won’t work, taking a short screen recording while your narrate over it and posting the video to your forum or chat system along with a text-based description of what’s in the recording that can be searched for later can be a great way to effectively communicate with your team asynchronously. I Said What?!? Now for the second reason I listed: most asynchronous modes of communication provide a transcript of what was said and what decisions might have been made during the conversation. There have been many occasions where I’ve used the search feature of my team’s chat application to find a conversation that happened several weeks or months ago to remember what was decided. Unfortunately, I think the benefits associated with the persistence of communicating asynchronously often get overlooked when people decide to escalate to a in-person meeting or voice/video call. I’m becoming much more reluctant to suggest a voice or video call if I suspect that it might lead to codifying some kind of design decision because everyone involved is going to hang up the call and immediately forget what was decided. I recognize that you can record and archive these types of interactions, but without being able to search them the recordings aren’t terribly useful. When and How To Escalate I don’t mean to imply that communicating via voice/video or in person is never a good idea. I probably jump on a Skype call with a co-worker at least once a day to quickly hash something out or show them a bit of code that I’m working on. Also, meeting in person periodically is really important for remote teams. There’s no way around the fact that sometimes it’s easier to jump on a call and show someone my screen so they can see what I’m seeing. So when is it right to escalate? I think the simplest way to answer that is when the communication starts to feel painful. Everyone’s tolerance for that pain is different, but I think you need to let it hurt a little bit before jumping to synchronous communication. When you do escalate from asynchronous to synchronous communication, there are a couple of things you can do to maximize the effectiveness of the communication: Takes notes – This is huge and yet I’ve found that a lot of teams don’t do this. If you’re holding a meeting with  > 2 people you should have someone taking notes. Taking notes while participating in a meeting can be difficult but there are a few strategies to deal with this challenge that probably deserve a short post of their own. After the meeting, make sure the notes are posted to a place where all concerned parties (including those that might not have attended the meeting) can review and search them. Persist decisions made ASAP – If any decisions were made during the meeting, persist those decisions to a searchable medium as soon as possible following the conversation. All the teams I’ve worked on used a web-based system for tracking the on-going work and a backlog of work to be done in the future. I always try to make sure that all of the cards/stories/tasks/whatever in these systems always reflect the latest decisions that were made as the work was being planned and executed. If held a quick call with your team lead and decided that it wasn’t worth the effort to build real-time validation into that new UI you were working on, go and codify that decision in the story associated with that work immediately after you hang up. Even better, write it up in the story while you are both still on the phone. That way when the folks from your QA team pick up the story to test a few days later they’ll know why the real-time validation isn’t there without having to invoke yet another conversation about the work. Communicating Well is Hard At this point you might be thinking that communicating asynchronously is more difficult than having a live conversation. You’re right: it is more difficult. In order to communicate effectively this way you need to very carefully think about the message that you’re trying to convey and craft it in a way that’s easy for your audience to understand. This is almost always harder than just talking through a problem in real time with someone; this is why escalating communication is such a popular idea. Why wouldn’t we want to do the thing that’s easier? Easier isn’t always better. If you and your team can get in the habit of communicating effectively in an asynchronous manner you’ll find that, over time, all of your communications get less painful because you don’t need to re-iterate previously made points over and over again. If you communicate right the first time, you often don’t need to rehash old conversations because you can go back and find the decisions that were made laid out in plain language. You’ll also find that you get better at doing things like writing useful comments in your code, creating written documentation about how the feature that you just built works, or persuading your team to do things in a certain way.

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• Oracle Consulting North America is now live on PeopleSoft Services Procurement and PeopleSoft Resource Management

  - by Howard Shaw

  Last month, Oracle's own internal consulting group (OCS North America) went live on PeopleSoft Services Procurement and PeopleSoft Resource Management to manage all aspects of identifying, recruiting, and deploying billable subcontractors on North America Applications customer consulting projects. The primary goals were to enhance the subcontractor staffing process, improve operational and informational processes, and improve collaboration between the Oracle NA Consulting Subcontractor Program and subcontractor suppliers. Over 200 registered external suppliers access the tool, review open needs and competitively bid their resources to work on NA Applications projects. This implementation highlights the usage of Oracle’s own solutions to streamline and enhance business operations, as the PeopleSoft 9.1 applications (Services Procurement and Resource Management) were deployed using Sun hardware, Oracle Enterprise Linux, and Oracle Virtual Machines.For more information, please navigate to the following web pages: PeopleSoft Services Procurement PeopleSoft Resource Management

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• Storing Entity Framework Entities in a Separate Assembly

  - by Anthony Trudeau

  The Entity Framework has been valuable to me since it came out, because it provided a convenient and powerful way to model against my data source in a consistent way.  The first versions had some deficiencies that for me mostly fell in the category of the tight coupling between the model and its resulting object classes (entities). Version 4 of the Entity Framework pretty much solves this with the support of T4 templates that allow you to implement your entities as self-tracking entities, plain old CLR objects (POCO), et al.  Doing this involves either specifying a new code generation template or implementing them yourselves.  Visual Studio 2010 ships with a self-tracking entities template and a POCO template is available from the Extension Manager.  (Extension Manager is very nice but it's very easy to waste a bunch of time exploring add-ins.  You've been warned.) In a current project I wanted to use POCO; however, I didn't want my entities in the same assembly as the context classes.  It would be nice if this was automatic, but since it isn't here are the simple steps to move them.  These steps detail moving the entity classes and not the context.  The context can be moved in the same way, but I don't see a compelling reason to physically separate the context from my model. Turn off code generation for the template.  To do this set the Custom Tool property for the entity template file to an empty string (the entity template file will be named something like MyModel.tt). Expand the tree for the entity template file and delete all of its items.  These are the items that were automatically generated when you added the template. Create a project for your entities (if you haven't already). Add an existing item and browse to your entity template file, but add it as a link (do not add it directly).  Adding it as a link will allow the model and the template to stay in sync, but the code generation will occur in the new assembly.

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• Simulación de carga productiva para anticipar errores

  - by [email protected]

  La presión por la agilidad en el día a día del negocio y por obtener siempre altos niveles de servicio hacen del manejo de la calidad un imperativo básico. Relacionado con ello, Oracle propone a través de su solución ATS (Application Testing Suite) servicios para cumplir con los objetivos de calidad. Oracle Functional Testing permitirá automatizar tediosas tareas de prueba reduciendo el nivel de esfuerzo dentro de los equipos de pruebas y garantizando calidad en cada cambio en los sistemas productivos. Oracle Load Testing permitirá simular carga productiva en los entornos y anticipar errores derivados de la concurrencia, congestión, rendimiento y falta de capacidad sin afectar a los usuarios finales. La suite de Oracle está probada y certificada sobre las siguientes plataformas: Siebel 7.x y 8.x, e-Business Suite 11i10 y superiores, Hyperion, Peoplesoft, JD Edwards, Aplicaciones Web, Web Services y sobre Base de Datos. Brochure: Oracle Load Testing

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• ADF Desktop Integration Security Explained

  - by juan.ruiz

  ADFdi provides a secure access to spreadsheets within MS-Excel. Developers as well as administrators could wonder how the security features work in this mixed layout -having MS-Excel accessing JavaEE business services? and also what do system administrators should expect when deploying an ADF solution that offers ADFdi capabilities? Shaun Logan from the ADFdi team published an excellent article back in January where you can find in a great detail the ADF desktop integration security features and implementation. You can find the article here: http://www.oracle.com/technology/products/jdev/11/collateral/security%20whitepaper%20for%20adfdi%20r1%20final.pdf Enjoy!

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• Free Windows Azure event next Monday in London (29th March)

  - by Eric Nelson

  I just heard that we still have spaces for this event happening next week (29th March 2010). Whilst the event is designed for start-ups, I’m sure nobody would notice if you snuck in :-) Just keep it to yourself ;-) Register using invitation code: 79F2AB. Hope to see you there. The agenda is looking pretty swish: 09:00 – 09:30 Registration 09:30 - 10:15 Keynote  ‘I’ve looked at clouds from both sides now....’– John Taysom, Active Seed Investor 10:15 - 10:45   The Microsoft Vision for Cloud Computing – Steve Clayton, Director Software + Services, EMEA 10:45 - 11:00   Break 11:00 - 12:30 “Windows Azure in Real World” – hear from startups that have built their business around the Azure platform, moderated by Alistair Beagley, Azure UK Developer and Platform Lead 12:30 - 13:15 Lunch and networking  13:15 - 14:15  Breakout Tracks, moderated by our Azure Experts 1. Windows Azure Technical Overview - David Gristwood, Application Architect, Microsoft 2. SQL Azure Technical Overview – Eric Nelson, Application Architect, Microsoft 3. Commercial insight into Windows Azure and what this means for BizSpark Start-ups - Simon Karn, Commercial Lead, UK Windows Azure Incubation Team, Microsoft 14:15 - 14:30 Session change over 14:30 - 15:30   Breakout Tracks, moderated by our Azure Experts 1. SQL Azure Technical Overview (repeat) - Eric Nelson, Application Architect, Microsoft 2. Deep dive into Windows Azure – Neil Kidd, Architect, Microsoft Technology Centre 3. Lessons Learnt - Windows Azure in the Real World interactive session – Two customers hosted by Matt Deacon, Enterprise Architect, Microsoft 15:30 - 16:00 Break & Session change over 16:00 - 17:00 Breakout Tracks, moderated by our Azure Experts 1. PHP / Ruby on Azure Simon Davies, Architect, UK Windows Azure Incubation Team, Microsoft 2. Commercial insight into Windows Azure and what this means for BizSpark Start-ups (repeat) - Simon Karn, Commercial Lead, UK Windows Azure Incubation Team, Microsoft 3. Lessons Learnt - Windows Azure in the Real World interactive session #2 Two customers hosted by Matt Deacon, Enterprise Architect, Microsoft 17:00 - 18:00 Pitches and Judging 18:15 Wrap-up and close 18:15 - 20:00 Drinks & Networking

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