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  • Live chat solutions

    - by Lèse majesté
    What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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  • Domain appears taken when searched from a different host, but whois says 'No match'

    - by Nanda
    I have recently registered a new .name domain. It is just myfirstname.name, something like nanda.name. My debit card has been billed, but my domain control panel doesn't show any information regarding the new domain. I have raised a ticket with their support and there is no response yet. It's been 3 days. I checked some other registrars and almost all of them say that nanda.name is taken, but when I search whois either from my command line or the numerous whois web services, I get No match as answer each time. What gives? PS : I should add that this registrar's support is known to suck, which, by the time I found, is a bit late.

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  • Rewrite in Mediawiki, remove index.php, htaccess

    - by tran cuong
    I've just installed Mediawiki on Apache and I want the url should be localhost/Main_Page/ localhost/Special:Recent_Changes ... instead of localhost/index.php/Main_Page/ localhost/index.php/Special:Recent_Changes I've tried many times and in many ways but it still doesn't work. Any suggest for a "exactly" what to do, step by step. MediaWiki docs didn't talk about .htaccess. It had only nginx and lighttpd.

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  • Dealing with blackhat SEO companies and low quality link building competitors [closed]

    - by Mikko Ohtamaa
    I have often faced a case where the competitors of my client use SEO blackhat tactics where they contact a SEO company to do link building for their websites and products. Here is an example of a typical case of a fake blog created only for link building purposes A very low content article http://marshallfab.com/fundus-camera-explained.html in obvious fake blog: no author information, partially machine generated text, all blog posts are solely about link building Following the link you get to the promoted company page http://www.patternless.com/ ... which, unsurprisingly, links the SEO company homepage in the footer text http://www.affordableseofl.com/ ... who are not shy to advertise their Extremely aggressive SEO plan Does Google have any feedback channel where one could submit cases like this, so that Google would punish the link builders? Are there any means to bring these blackhat companies to pushame to damage their reputation?

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  • AdWords test with two different agencies - can I track their results without them being aware of each other

    - by Drew
    Currently going through a process of testing two AdWords ppc providers at the same time from two separate AdWords accounts. However they will require access to my GA account for linking and ecommerce tracking. Which means that they will be able to see each others results. I dont want this; Is it possible to set up GA so that; Company A only sees Adwords results associated to their AdWords management via GA Company B only sees Adwords results associated to their AdWords management via GA And each company never sees the other company's Adwords results? 100 positive karma points to anyone who can shed some light on this. Cheers.

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  • How can I reduce the number of spammers registering with my phpBB site?

    - by Jayapal Chandran
    I have a site which runs phpBB, on this site I have enabled user authentication through email when registering enabled captcha However I still get spam users every 20 to 30 minutes. Is there anything I can do to prevent this with the ucp.php file? I have already loaded a large list of IP addresses yet there are spam users registering all the time. One thing I can do is I can check the bounce mail to find the username and can pipe bounced mails to a php script and immediately delete that user, but I have not got any bounce back from hotmail or some other email clients. So this way it will catch hold of a certain percent of spam users but there are still a huge amount of users spamming. What else can I do to prevent spammers abusing my phpBB site?

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  • .htaccess do not work without index.php on CodeIgniter

    - by Mattia
    I have read a lot of topic with the same problem but I do not find the solution. I have a LAMP into Ubuntu server. My document root is /home/utente/ into this dir I have another dir (turni) with a CodeIgniter web app. The web app works fine with the index.php into the URL, but I want to eliminate it. I have this configuration: config.php into CodeIgniter: $config['index_page'] = ''; .htaccess: RewriteEngine On RewriteBase / RewriteCond %{REQUEST_URI} ^system.* RewriteRule ^(.*)$ /index.php?/$1 [L] RewriteCond %{REQUEST_URI} ^application.* RewriteRule ^(.*)$ /index.php?/$1 [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?/$1 [L] /etc/apache2/sites-available/default: <VirtualHost *:80> ServerAdmin webmaster@localhost DocumentRoot /home/utente <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /home/utente/> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog ${APACHE_LOG_DIR}/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> When I open a link of the web app without index.php into the URL, the server show me this error: The requested URL /turni/auth/login was not found on this server. Why? If I put the index.php like /turni/index.php/auth/login all works fine.

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  • multiple godaddy domains to home router then reverse proxy to multiple internal servers [closed]

    - by Dan
    I need someone to steer me correctly... advising on all required components. I have multiple domains with godaddy, say site1.com , site2.com, site3.net I have multiple home LAMP servers... one on say, lampsrv1 = 192.168.0.2:8080 (windows) and lampsrv2 = 192.168.0.3:9080 (linux srv2) I would like to have server1.site1.com point to lampsrv1 and server2.site1.com point to lampsrv2 . I may also want server1.site2.com also point to my lampsrv1 as an option. My thinking is - I have a dedicated linux srv1 with a reverse proxy server behind the router, ie Apache or NGINX or equivalent directing to appropriate LAMP server. It's the godaddy subdomains, cnames or redirections, etc I'm having a challenge with for starters... I have tested apache with virtual servers but can't get proxying to work based on host header info... seems to go to one address making me think its actually the apache reverse proxying that's not quite working. Finally to add to this, my router has a dynamic IP but does lease for quite a while but that would be my final piece. So, I'm sure this might be a popular question but can't seem to piece this together. I need someone who has actually configured this scenario to advise but will take other suggestions.... please indicate if you have successfully configured this.

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  • Not using nofollow for UGC links

    - by Noam
    My site contains many links that were user generated so I've added a rel=nofollow to them. I'm considering removing that tag at least partially, as these are most of my outgoing links and I've come to understand it isn't a good SEO sign to not have outgoing followed links. Although these are external sites, I have some data on the popularity and categorization of these sites. I'm trying to decide between two options: Removing the nofollow link for popular sites in most categories. Removing the nofollow for links that are in specific categories that represent the categorization I would like to achieve for my site. For example if this is a site about Basketball only remove the nofollow for links that are from sport sites. As these are both not exactly natural approaches, can this hurt me? Which option would you recommend?

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  • Use Google Analytics to target different sections of a blog

    - by Emily Yao
    I have a blog that targets different regions. The Europe region blog has different sections in different local languages such as English, French and German. I wonder how to track and analyze the different sections. My initial thought is to search the domain URL, but I found it is not a good idea. For example, the URL for the Europe blog is like www.myblog.com/europe. If you click the French section, the URL is like www.myblog.com/europe/language/french. If you click an article in the French section, it is like www.myblog.com/article_name. Notice the article link is not www.myblog.com/language/french/article_name!

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  • What packages can i use to unroll a complete store with customer service?

    - by acidzombie24
    I havent bought the server yet (possible VPS) but i am thinking about using linux with apache and mono for asp.net support. I don't know much about this. What packages can i use together to have a store with customer support? What i like is 1) A store to purchase one item (its digital). More may be possible but they are likely to be addons which need the first item. 2) Have the the store send messages to my app which will generate registration key and deliver the digital item. 3) Create an account for that customer on a support site used for tickets 4) A Forum. I'd like a private forum for customers and may want their account to be disabled when their product license has expired. 5) A mailing list. I like non customers be able to subscribe to a list and i'd like to know if any customers are on it so i can send different emails to each if desired. Are there packages that make any of these easy? I dont mind writing glue code if i need to but i havent tried any stores, mailing list, ticket system but have installed a forum once long ago. My mail server will likely be through google apps.

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  • Paid Website Code Review

    - by clifgray
    I have written a pretty extensive webapp and it is going to go live in the next fews weeks and before I really publicize it I want to get some professionals to review it for optimization and best practices. Is there any online service or way to find local software engineers who would be willing to do this? Just to give some specifics that may be helpful, my site is on Google App Engine and written in Python and it is tough to find someone with extensive experience in that area.

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  • How to you prevent someone from getting a "new free trial period" by just creating a new login?

    - by Clay Nichols
    I am considering several options for the Trial version of our web app. The one I favor the most is the classic trial period. Of course, it's a LOT easier for someone to hack this system. They can defeat the various methods of fingerprinting the user, thusly: Browser cookie: Clear their cookies completely (or just for our site) or use a different device. Although Evercookie may help with the former. Email address: Create a new login (with a new email address) I'm going to monitor things for a while and just see how it goes. If it's a problem I'll consider requiring a credit card number matched to a name and billing zip code. Each such "ID constellation" would be considered one user. Someone could still have multiple credit card numbers but we could flag the same name+zipcode coming up again. Are there any better ways to do this?

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  • Is there an app/script I can deploy to enable my users to change their own LDAP passwords?

    - by Tom Wright
    I've recently enabled LDAP based authentication on my domain. This has allowed us to use a single set of credentials to administer the blog, the forum and the wiki. Unfortunately, this has come at the cost of users being able to change their own passwords. Ideally, users would be able to visit a page (i.e. mydomain.com/account), authenticate and then change their password. Does anyone know of a script or app that will allow me to do this quickly and easily? I guess it wouldn't be hard to write in PHP, but I'd prefer not to have the hassle.

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  • Why get dedicated hosting? [closed]

    - by user176105
    Possible Duplicate: How to find web hosting that meets my requirements? I just finished writing a website and I'm about to publish it. I was looking at hosting options and I was about to get regular hosting from godaddy, which is about $6 a month with unlimited bandwidth, 150 gb of data, 500 emails and 25 mysql databases. The other option is dedicated servers, which range a lot in price, but are around $200 a month. Why would someone choose dedicated servers? Is it becuase they max the limits of regular hosting or is it because the ram/cpu is shared on regular hosting? If the latter, what will happen if a lot of users come to my site and max the ram/cpu?

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  • How to make google analytics report on two domains as though they are one site?

    - by Ben
    We have a main site that Google analytics is currently running fine on (www.ourcompany.com). We have a page that is technically part of the site (same design, etc.) but is hosted on another server/domain for various business reasons (www.ourparentcompany.com/ourcompanyapp/). Do we just add the normal google analytics code to the bottom of that page? Or is there something more we have to do? If there isn't anything more then couldn't anyone just take your GA code and start reporting analytics to your profile from their site?

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  • Is ICANN planning any changes to domain registration soon?

    - by waiwai933
    The BBC is reporting that domain registration will be changing next year. The .co landgrab could be one of the last before ICANN overhauls the way net addresses are assigned. Next year the body is due to open up the system so that companies and individuals can register any name they want. I haven't heard anything about a change—is the BBC correct, and if so, what are the details?

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  • Whats the best CMS for Sports Club? [closed]

    - by René
    Possible Duplicate: What Forum Software should I use? I have to renew a website for a sport club. There is some self programmed CMS in use at this time. But I need a new solution. A popular CMS that could be up to date over the next 3 or 4 years. I took a look at Drupal 7. Not sure about whether it's easy possible to create member profiles (they should be able to edit them self), a board and team overviews. Would be cool you'll share the link of a tutorial for this needs if you have one. Or... Any suggestions for a good CMS with my needs?

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  • RewriteRule not working for certain URLs

    - by keiki
    There are a few domains pointing towards the same server, and of course I need them all redirect to only one of them. Redirects work, but only for certain URLs. What works: http://www.domain.com, http://domain.com, domain.com/index.html, domain.com/index.php, , domain.com/nonExistentDirectory, and if I click in the menu the following URLs are also redirected correctly: domain.com/foo/bar, domain.com/foo/bar.html or .php or other extension. What doesn't work: domain.com/existentDirectory, domain.com/foo/bar (if I type the URL in the address bar). If anyone will have the time and skill and will to tell me where's the mistake, I'll be deeply grateful. Here's my .htaccess file: AddHandler x-httpd-php .html .htm <ifModule mod_gzip.c> mod_gzip_on Yes mod_gzip_dechunk Yes mod_gzip_item_include file \.(html?|txt|css|js|php|pl)$ mod_gzip_item_include handler ^cgi-script$ mod_gzip_item_include mime ^text/.* mod_gzip_item_include mime ^application/x-javascript.* mod_gzip_item_exclude mime ^image/.* mod_gzip_item_exclude rspheader ^Content-Encoding:.*gzip.* </ifModule> <ifModule mod_expires.c> ExpiresActive On ExpiresDefault "access plus 1 seconds" ExpiresByType text/html "access plus 1 seconds" ExpiresByType image/gif "access plus 2592000 seconds" ExpiresByType image/jpeg "access plus 2592000 seconds" ExpiresByType image/png "access plus 2592000 seconds" ExpiresByType text/css "access plus 2592000 seconds" ExpiresByType text/javascript "access plus 216000 seconds" ExpiresByType application/x-javascript "access plus 216000 seconds" </ifModule> <ifModule mod_headers.c> <filesMatch "\\.(ico|pdf|flv|jpg|jpeg|png|gif|swf)$"> Header set Cache-Control "max-age=2592000, public" </filesMatch> <filesMatch "\\.(css)$"> Header set Cache-Control "max-age=2592000, public" </filesMatch> <filesMatch "\\.(js)$"> Header set Cache-Control "max-age=216000, private" </filesMatch> <filesMatch "\\.(xml|txt)$"> Header set Cache-Control "max-age=216000, public, must-revalidate" </filesMatch> <filesMatch "\\.(html|htm|php)$"> Header set Cache-Control "max-age=1, private, must-revalidate" </filesMatch> </ifModule> <ifModule mod_headers.c> Header unset ETag </ifModule> FileETag None <ifModule mod_headers.c> Header unset Last-Modified </ifModule> # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress RewriteCond %{HTTP_HOST} ^foo\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo1\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo1\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo2\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo2\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo3\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo3\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo8\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo8\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] Thinking that the above version was overkill, I've also tried to redirect all the requests for domains different than the main on to be redirected to it like this: RewriteCond %{HTTP_HOST} !^domain\.com$ [NC] RewriteRule ^(.*)$ http://domain.com [L,R=301] Is it also wrong? Because it doesn't work either! P.S. @Sodved I've tried that and it doesn't help (I comment here because I can't seem to be able to comment your answer.) Removing the following piece of code didn't solve the issue either, so the problem must be somewhere else: # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress New details: using this tool for checking the redirects I got the following results for the URLs that are not redirected: Checked link: http://domain.com/aDirectory/ Type of link: direct link (note the trailing slash above) and: Checked link: http://domain.com/aDirectory Type of redirect: 301 Moved Permanently Redirected to: http://domain.com/aDirectory/ (no trailing slash here) I hope/suspect I'm getting closer to the cause of this behavior.

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  • No databases showing in phpMyAdmin

    - by Thein Hla Maw
    My website is hosted in shared hosting service and is working fine with updated news stored in MySQL database. To manage the database of website, I install phpMyAdmin in a sub-folder with the same username and password used in website. When I login to phpMyAdmin, I don't see my database. phpMyAdmin is showing "No databases" in left pane. Is there any thing I need to configure in phpMyAdmin? Edited: This is the settings in config.inc.php. I can login to phpMyAdmin successfully. $cfg['Servers'][$i]['host'] = 'hostname'; $cfg['Servers'][$i]['port'] = ''; $cfg['Servers'][$i]['socket'] = ''; $cfg['Servers'][$i]['connect_type'] = 'tcp'; $cfg['Servers'][$i]['extension'] = 'mysqli'; $cfg['Servers'][$i]['auth_type'] = 'cookie'; $cfg['Servers'][$i]['user'] = 'dbuser'; $cfg['Servers'][$i]['password'] = 'password';

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  • Programmatically adding metatags to Masterpages in Web Forms and MVC [migrated]

    - by Mike Clarke
    Has anyone got any ideas on where we should be adding our SEO metadata in a Web Forms project? Why I ask is that currently I have two main Masterpages, one is the home page and the other one is every other page, they both have the same metadata that’s just a generic description and set of key words about my site. The problem with that is search engines are only picking up my home page and my own search engine displays the same title and description for all results. The other problem is the site is predominantly dynamic so if you type in a search for beach which is a major categories on the site you get 10000 results that all go to different information but all look like a link to the same page to the user. edit It's live here www.themorningtonpeninsula.com

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  • Google indexes everything but homepage [closed]

    - by Markasoftware
    Possible Duplicate: Homepage not showing on Google I own markasoftware.getenjoyment.net. I submitted a sitemap for it, but Google is still not indexing things right: It indexes everything but the homepage!!! I have a JavaScript game on the site and it is even indexing the components of the game, but not the homepage. I checked my homepage at validator.w3.org for HTML5 validation and it passed. I also have a Google webmaster account and it says no indexing errors. What is the problem?

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  • Google analytics - drop in traffic

    - by Andy
    Bit of a general question here. We are in the process of converting a number of our clients from older web sites to new ones. The problem we are getting, and sorry for being so general here, is we are getting a sharp decline in traffic as reported on Google Analytics. It's not a gradual decline, it seems to hit almost as soon as the new site goes live. I've just got a few questions to see if there is something we are doing wrong: a) We are using the same analytics accounts going from old to new site. Is this a bad idea? b) The actual analytics code is integrated into the pages using a server-side include. IS this a bad idea? c) We structure our sites differently to our old site. IE. The old sites would pretty must have all the web pages in the root directory, and hyperlinks would be linked to the page files: EG. <a href="somepage.aspx">Link</a> Our new sites now have a directory structure that pretty much reflects the navigation structure, and hyper links link to the pages directory instead of the actual page: EG. <a href="/new-items/shoes/">New shoes</a> Is this a bad idea. I'm really searching for a needle in a haystack here. Would appriciate any help or advice as to why we are getting such a sharp and sudden drop in traffic. Again, so this is such a general question. Thanks in advance.

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  • CDN for site with target market in Australia

    - by Jae Choi
    I was told that http://www.edgecast.com/ is very good CDN provider for Australian market. I have a cloud server based in Sydney Australia but was wondering whether it's even worth getting cdn as my target market is only Australia based also. Would I see any performance gain if I use above CDN services or would this be more for sites that target international visitors? I have Apache installed in our server but I would like to install Nginx. Would I see much more gain in performance on this change than CDN or should I go for both as they are all beneficial?

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  • Low "time on site" and high bounce-rate in Japan

    - by Noam
    I'm seeing a substantially low "time on site" and high bounce rate from visitors coming from Japan. Comparing to other states, even in languages I don't speak, the stats are still dramatically worse. So I assume there's something specific to that nation, that I should understand in order to make their experience better. The content they are seeing is in Japanese, and I've also translated the head-lines, which to my surprise didn't make stats look better. The site doesn't have a mobile version, so I assume that might be part of the problem. Wanted to hear from your experience what other reasons might there be that are specific for Japan. UPDATE: The content itself was in Japanese all the time, that's the reason it attracts users from Japan. The head-lines were in English, so I only changed them.

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