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• Live chat solutions

  - by Lèse majesté

  What good live chat/live help solutions are available (preferably for use on a site hosted on a LAMP stack and free)? I'm looking for a way to allow our sales and customer service reps to talk directly with visitors to our site. I've looked at phpopenchat, but it looks very unpolished. The only other free live chat app I've come across looked egregious. The aesthetics and UI design alone made me shudder to think what the underlying code might look like. This isn't a critical feature, and it wouldn't be hard to code up myself, so I'm not really looking for commercial software or paid services (unless there's a really compelling reason to use them). I'm just wondering if any other webmasters have come across a satisfactory free/open source solution for providing live customer support on their website. As a side note, live voice chat would also be an option, but it has to be be designed (or customizable) for customer support rather than a public chatroom. Edit: Looking at the responses, it looks like there probably aren't going to be many free solutions for this type of business-oriented chat solution, so feel free to post answers even if they are commercial solutions as long as they're a good value. Also feel free to post any alternate live support solutions (such as the Skype recommendation) that could be in someway integrated with a website. This will give me a good lay of the land for what people are actually using for live support, and I think will be more helpful to others reading this question.

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• Does Google rate the webpage by amount of visits?

  - by petiar

  Hi there, there is quite extensive discussion about this topic on another website and I am really losing my confidence. The thing is that I claim that the amount (count) of visits is NOT a criteria for increasing the PR of the particular web because: a) Google just doesn't know about every single visit on a webpage (in case it's not using GA) b) Google just would not rate by something what Google actually affects Thanks for your opinions. Peter.

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• htaccess execution order and priority

  - by ChrisRamakers

  Can anyone explain to me in what order apache executes .htaccess files residing in different levels of the same path and how the rewrite rules therein are prioritized? For example, why doesn't the rewrite rule in the first .htaccess below work and is the one in /blog prioritized? .htaccess in / RewriteEngine on RewriteBase / RewriteRule ^blog offline.html [L] .htaccess in /blog RewriteEngine On RewriteBase /blog/ RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /blog/index.php [L] Ps: i'm not simply looking for an answer but for a way to understand the apache/modrewrite internals ... why is more important to me than how to fix this :) Thanks!

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• Risk for hosting SEO links. [closed]

  - by mconnors

  Possible Duplicate: SEO drawbacks of having paid links without nofollow? A few companies are will to pay us for links on our homepage. I am assuming these are legitimate sites although they are unrelated to our sites content. Would google penalize our site for having these links? We definitely need the revenue and we view this as selling advertising space- but I don't want to kill our good ranking. Does anyone have any insight, is it possible to ask google directly?

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• Could you recommend a good shopping cart script?

  - by user649482

  I'm looking for a PHP/MySQL script, free or not. Could you please recommend me one that can do the following: The site I'm trying to build requires an extensive product catalogue, which will have around 600 products. Because there are so many products they will be uploaded using a CSV file or spreadsheet. Users must be logged in to see prices Users can add products to an order form, which they can then email to admin. (NO payment processing whatsoever) They will just add products to a cart, review the cart's content and click a button to send the order The order email to admin must have the order details attached in a CSV file. Newsletter Newsletter sign up. Admin can create and send newsletter from the admin section. User Login/Member Section After users sign up they can access their member section. In this section they can Edit their details See previous orders they have made, and click a button to send that order again Thank you! (the question is also posted here but with no replies)

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• Rewrite in Mediawiki, remove index.php, htaccess

  - by tran cuong

  I've just installed Mediawiki on Apache and I want the url should be localhost/Main_Page/ localhost/Special:Recent_Changes ... instead of localhost/index.php/Main_Page/ localhost/index.php/Special:Recent_Changes I've tried many times and in many ways but it still doesn't work. Any suggest for a "exactly" what to do, step by step. MediaWiki docs didn't talk about .htaccess. It had only nginx and lighttpd.

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• Is there a ways to see granular per-visit data in Google Analytics?

  - by jakub.g

  I've started using Google Analytics very recently and I'm a bit lost with the sea of options (have been using Sitemeter before for some time). I've clicked through the service a lot but couldn't find what I'm accustomed to. I can see multitude of aggregated statistics in GA like: charts of browser share lists of country share lists of most visited URLs within the page and so on, but I would actually like to analyze each of the visits themselves. Something like: User X, France, Chrome, 7 pageviews between 18:01 and 18:15, entered on a.htm and exited on b.htm User Y, UK, Firefox, 1 pageview at 18:20, entered on c.htm Is there an easy way to see the reports in this way (perhaps by clicking a link to a separate page to see that particular session's stats)? How to navigate there if so?

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• E-commerce for custom orders/customer image upload

  - by ansarob

  We have a client that needs an e-commerce site set up pretty quickly. As I have no experience with e-commerce, I am looking for some guidance. Basically, the two big features we need are: Ability for customer to add info about order (example: the name the customer wants to be put on the customizable product they ordered) Ability for customer to upload photo of product to be customized I hope this makes sense. Right now I am really looking into Shopify, but I can't tell if it does everything we need. I know you can add order notes when checking out, but not sure about image upload (maybe it can be added as an app through the API?).

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• AdWords test with two different agencies - can I track their results without them being aware of each other

  - by Drew

  Currently going through a process of testing two AdWords ppc providers at the same time from two separate AdWords accounts. However they will require access to my GA account for linking and ecommerce tracking. Which means that they will be able to see each others results. I dont want this; Is it possible to set up GA so that; Company A only sees Adwords results associated to their AdWords management via GA Company B only sees Adwords results associated to their AdWords management via GA And each company never sees the other company's Adwords results? 100 positive karma points to anyone who can shed some light on this. Cheers.

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• How to list pages in a category as bullet points in MediaWiki?

  - by Sandra Schlichting

  I'm using MediaWiki and I would like to list pages with a specific tag in alphabetical order. I.e. If the following 5 pages have the category "Backup" I would get a list similar to Printing Programming Remote Access Remote Sound Smartcard DynamicPageList with <DynamicPageList> category = Backup </DynamicPageList> gives me what I am looking for, but not in alphabetical order based on page title. Does anyone know how to do this?

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• Solution for payment gateway with multiple sellers

  - by pvieira

  I'm looking for a payment gateway that can be used in a website with multiple sellers. Let's say that depending on the purchased item, a given seller/merchant should receive the money. Would that be possible using only one "master merchant" account that would act as a "distributor" of funds for several "sub-merchants"? Does any well established privider (paypal, worldpay, auth.net, etc) supports this?

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• Why get dedicated hosting? [closed]

  - by user176105

  Possible Duplicate: How to find web hosting that meets my requirements? I just finished writing a website and I'm about to publish it. I was looking at hosting options and I was about to get regular hosting from godaddy, which is about $6 a month with unlimited bandwidth, 150 gb of data, 500 emails and 25 mysql databases. The other option is dedicated servers, which range a lot in price, but are around $200 a month. Why would someone choose dedicated servers? Is it becuase they max the limits of regular hosting or is it because the ram/cpu is shared on regular hosting? If the latter, what will happen if a lot of users come to my site and max the ram/cpu?

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• TinyMCE autoresize plugin not works

  - by user31929

  I want to reproduce this simply behaviour : http://tinymcesupport.com/tutorials/autoresize-automatic-resize-plugin This is my init: <!-- TinyMCE --> <script type="text/javascript" src="js/jscripts/tiny_mce/tiny_mce.js"></script> <script type="text/javascript"> tinyMCE.init({ mode : "exact", elements : "pagina_testo_colonna1,pagina_testo_colonna2,pagina_testo_colonna3", theme : "advanced", plugins:"paste,autoresize", plugin_preview_width : "100%", width : "100%", theme_advanced_buttons1 : "pastetext,|,bold,italic,underline,strikethrough,|,bullist,numlist,|,indent,outdent,|,undo,redo,|,justifyleft,justifycenter,justifyright,justifyfull,|,link,unlink,|,charmap", theme_advanced_buttons2 : "", theme_advanced_buttons3 :"", theme_advanced_disable : "image,anchor,cleanup,help,code,hr,removeformat,sub,sup", theme_advanced_resizing : true, paste_text_use_dialog : true, relative_urls : false, remove_script_host : false }); </script> <!-- /TinyMCE --> i have added "autoresize" to plugins list but my editors not resize while i writing, they simply scroll. I have multiple editor in the same page. What's wrong with my code?

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• Bootstrap 3.0.0: How to use data-slide-to outside of indicators?

  - by Griffin

  I am attempting to make a small gallery like the one shown below - I'm sure you've all seen them considering they are fairly common. When trying to make one using bootstrap I ran into a major problem. I can't seem to link the smaller bottom images to the larger top one that was when one of the smaller ones is clicked it changes to the selected image. I am attempting to use data-slide-to however it does not seem to work outside of the "carousel-indicators". I can't put it into the carousel indicators list because that moves the images up into the gallery (It may be possible to fix this with CSS but my attempts have been worthless). Does anyone know the problem? I've tried tags around each image that didn't seem to work then I tried divs. Still nothing. Things to note: I am using 3.0.0 All images are generated (if you haven't guessed already) Smaller images are separate from larger one (not auto scaled down)

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• Domain appears taken when searched from a different host, but whois says 'No match'

  - by Nanda

  I have recently registered a new .name domain. It is just myfirstname.name, something like nanda.name. My debit card has been billed, but my domain control panel doesn't show any information regarding the new domain. I have raised a ticket with their support and there is no response yet. It's been 3 days. I checked some other registrars and almost all of them say that nanda.name is taken, but when I search whois either from my command line or the numerous whois web services, I get No match as answer each time. What gives? PS : I should add that this registrar's support is known to suck, which, by the time I found, is a bit late.

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• What packages can i use to unroll a complete store with customer service?

  - by acidzombie24

  I havent bought the server yet (possible VPS) but i am thinking about using linux with apache and mono for asp.net support. I don't know much about this. What packages can i use together to have a store with customer support? What i like is 1) A store to purchase one item (its digital). More may be possible but they are likely to be addons which need the first item. 2) Have the the store send messages to my app which will generate registration key and deliver the digital item. 3) Create an account for that customer on a support site used for tickets 4) A Forum. I'd like a private forum for customers and may want their account to be disabled when their product license has expired. 5) A mailing list. I like non customers be able to subscribe to a list and i'd like to know if any customers are on it so i can send different emails to each if desired. Are there packages that make any of these easy? I dont mind writing glue code if i need to but i havent tried any stores, mailing list, ticket system but have installed a forum once long ago. My mail server will likely be through google apps.

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• Is there an app/script I can deploy to enable my users to change their own LDAP passwords?

  - by Tom Wright

  I've recently enabled LDAP based authentication on my domain. This has allowed us to use a single set of credentials to administer the blog, the forum and the wiki. Unfortunately, this has come at the cost of users being able to change their own passwords. Ideally, users would be able to visit a page (i.e. mydomain.com/account), authenticate and then change their password. Does anyone know of a script or app that will allow me to do this quickly and easily? I guess it wouldn't be hard to write in PHP, but I'd prefer not to have the hassle.

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• How to you prevent someone from getting a "new free trial period" by just creating a new login?

  - by Clay Nichols

  I am considering several options for the Trial version of our web app. The one I favor the most is the classic trial period. Of course, it's a LOT easier for someone to hack this system. They can defeat the various methods of fingerprinting the user, thusly: Browser cookie: Clear their cookies completely (or just for our site) or use a different device. Although Evercookie may help with the former. Email address: Create a new login (with a new email address) I'm going to monitor things for a while and just see how it goes. If it's a problem I'll consider requiring a credit card number matched to a name and billing zip code. Each such "ID constellation" would be considered one user. Someone could still have multiple credit card numbers but we could flag the same name+zipcode coming up again. Are there any better ways to do this?

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• multiple godaddy domains to home router then reverse proxy to multiple internal servers [closed]

  - by Dan

  I need someone to steer me correctly... advising on all required components. I have multiple domains with godaddy, say site1.com , site2.com, site3.net I have multiple home LAMP servers... one on say, lampsrv1 = 192.168.0.2:8080 (windows) and lampsrv2 = 192.168.0.3:9080 (linux srv2) I would like to have server1.site1.com point to lampsrv1 and server2.site1.com point to lampsrv2 . I may also want server1.site2.com also point to my lampsrv1 as an option. My thinking is - I have a dedicated linux srv1 with a reverse proxy server behind the router, ie Apache or NGINX or equivalent directing to appropriate LAMP server. It's the godaddy subdomains, cnames or redirections, etc I'm having a challenge with for starters... I have tested apache with virtual servers but can't get proxying to work based on host header info... seems to go to one address making me think its actually the apache reverse proxying that's not quite working. Finally to add to this, my router has a dynamic IP but does lease for quite a while but that would be my final piece. So, I'm sure this might be a popular question but can't seem to piece this together. I need someone who has actually configured this scenario to advise but will take other suggestions.... please indicate if you have successfully configured this.

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• SEO domain name advice

  - by Dominykas Mostauskis

  I'm starting a website, that is meant for a non-English region, using an alphabet that is a bit different than that of English. Current plan is as follows. The website name, and the domain name, will be in the local language (not English); however, domain name will be spelled in the English alphabet, while the website's title will be the same word(s), but spelled properly with accents. E.g.: 'www.litterat.fr' and 'Littérat'. Does the difference between domain name and website name character use influence the site's SEO? Is it better, SEO-wise, to choose a name that can be spelled the same way in the English alphabet? From my experience, when searching online, invariably, the English alphabet is used, no matter the language, so people will still be searching 'litterat' (without accents and such).

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• Prioritize webhost for a domain?

  - by Abhishek Bhatia

  I have a sub domain( I do not own the domain) but using Cpanel I am able to set A,NS,Cname records for a sub domain. What I want to do is to associate the subdomain with two webhost and prioritize them so that if the one with higher priority is down then the second webhost is used instead. Now I have alreaady set the NS records for both webhosts to the sub domain but I do not know if there exists a priority. How do accompolish this task if it is possible?

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• Paid Website Code Review

  - by clifgray

  I have written a pretty extensive webapp and it is going to go live in the next fews weeks and before I really publicize it I want to get some professionals to review it for optimization and best practices. Is there any online service or way to find local software engineers who would be willing to do this? Just to give some specifics that may be helpful, my site is on Google App Engine and written in Python and it is tough to find someone with extensive experience in that area.

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• Not using nofollow for UGC links

  - by Noam

  My site contains many links that were user generated so I've added a rel=nofollow to them. I'm considering removing that tag at least partially, as these are most of my outgoing links and I've come to understand it isn't a good SEO sign to not have outgoing followed links. Although these are external sites, I have some data on the popularity and categorization of these sites. I'm trying to decide between two options: Removing the nofollow link for popular sites in most categories. Removing the nofollow for links that are in specific categories that represent the categorization I would like to achieve for my site. For example if this is a site about Basketball only remove the nofollow for links that are from sport sites. As these are both not exactly natural approaches, can this hurt me? Which option would you recommend?

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• Use Google Analytics to target different sections of a blog

  - by Emily Yao

  I have a blog that targets different regions. The Europe region blog has different sections in different local languages such as English, French and German. I wonder how to track and analyze the different sections. My initial thought is to search the domain URL, but I found it is not a good idea. For example, the URL for the Europe blog is like www.myblog.com/europe. If you click the French section, the URL is like www.myblog.com/europe/language/french. If you click an article in the French section, it is like www.myblog.com/article_name. Notice the article link is not www.myblog.com/language/french/article_name!

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• Is ICANN planning any changes to domain registration soon?

  - by waiwai933

  The BBC is reporting that domain registration will be changing next year. The .co landgrab could be one of the last before ICANN overhauls the way net addresses are assigned. Next year the body is due to open up the system so that companies and individuals can register any name they want. I haven't heard anything about a change—is the BBC correct, and if so, what are the details?

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