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• First-class help desk solution? [closed]

  - by Andy Gregory

  A help desk, for larger companies is a place for centralized help within an enterprise to help the users of their products and services.Therefore,to find the solution that best fits your business requirements, it is important to research, examine, and compare help desk software. As far as I know,Hesk is an free helpdesk software with some limited features while h2desk can provide the hosted solution. But for my small business,i just need a web based help desk software which can provide ticket management and knowledge base faq. We need unlimited staff support. Maybe a freeware help desk software can not meet our needs. So,we are willing to pay for effective helpdesk solution. But it should be low cost. We have gotten two choice: iKode Helpdesk Nethelpdesk Our helpdesk team are tend to iKode Helpdesk. Any other efficient first-class help desk solution to share?

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• Comparison of Unix shells

  - by Andy White

  Of the major Unix shells (bash, ksh, tcsh, zsh, others?), are there any compelling reasons to use one over another? Which is the most interactive/command-line friendly? Which is the most conducive/intuitive for writing scripts? Are there any major built-in features that one shell offers that others don't? Are any of these shells really good for one type of function, but not another? Or are they all pretty well-rounded/flexible? Is it just a matter of personal preference? I can make this community wiki if anyone prefers.

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• How can I too many files upload more fast way to Cloud files in Rasckspace?

  - by andy kim

  I have a lot of image files, it's all I want to upload to RackSpace cloud files about a million in a single directory the fastest and most efficient way. but I'm use uploading python-cloudfiles script is very slow and I want to know different ways or python script code. because one by one connection upload is very slow. I think one files tar and uncompress directory is better way. but cloudfiles do not support this way. Who know any other way?

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• Can the Nikon D50 be hacked to record video?

  - by andy

  I mean hacked in terms of software only, and minor hardware hacking if necessary, without of course breaking the camera. Also, if possible, video should be able to be recorded at an acceptable frame rate, around 20fps. thanks p.s. Reason for this question: Just to give some context before people tell me to buy a new camera! For still photography I now almost exclusively shoot film with a Nikon F3, and my D50 is gathering dust. I want to shoot some video of my Capoeria classes, for personal use, and thought maybe I could put my D50 to good use. Yes, I could buy a D5000 or older D90, but really I just want to shoot some video with my nice wide Nikkor lenses at no extra cost!

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• D Link DSL G624T Router will work wirelessly but not via cable

  - by Andy Fensome

  I have a D Link router which works in providing a wireless internet connection for my main PC and secondary notebook. I have been advised that the internet connection to the main pc will be better if I wire the router directly to the PC. I have tried this and can not get a connection. I just keep getting the message network cable unplugged. I have had the ethernet adaptor checked out on the pc and the cable is good ( also checked out). Anything I can do or do I have a bad router. I have tried the cable in all 4 ports and the message is still the same.

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• Own mediawiki/wikipedia naming convention for pages

  - by Andy M

  I recently installed a mediawiki at home and I'm looking for a way to name pages. Let's say I have the following structure : Main - Dev - C# - Tips Main - Cooking - Mexixan Cooking - Tips Main - Annoying my girlfriend - Tips Each final page is a different Tips page. Naming them only "tips" won't work because I need three different pages. Now, I could name each of my tips page with its "path" (ex: main_cooking_mexican_cooking_tips) but it looks cumbersome and the problem is that, whenever I'll change the structure of my mediawiki, some pages will need to change their name in order to be corrects. Does it exist some convention to follow regarding this ? Thanks for your help !

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• How to start and stop a systemd unit with another?

  - by Andy Shinn

  I am using CoreOS to schedule systemd units with fleet. I have two units (firehose.service and firehose-announce.service. I am trying to get the firehose-announce.service to start and stop along with the firehose.service. Here is the unit file for firehose-announce.service: [Unit] Description=Firehose etcd announcer BindsTo=firehose@%i.service After=firehose@%i.service Requires=firehose@%i.service [Service] EnvironmentFile=/etc/environment TimeoutStartSec=30s ExecStartPre=/bin/sh -c 'sleep 1' ExecStart=/bin/sh -c "port=$(docker inspect -f '{{range $i, $e := .NetworkSettings.Ports }}{{$p := index $e 0}}{{$p.HostPort}}{{end}}' firehose-%i); echo -n \"Adding socket $COREOS_PRIVATE_IPV4:$port/tcp to /firehose/upstream/firehose-%i\"; while netstat -lnt | grep :$port >/dev/null; do etcdctl set /firehose/upstream/firehose-%i $COREOS_PRIVATE_IPV4:$port --ttl 300 >/dev/null; sleep 200; done" RestartSec=30s Restart=on-failure [X-Fleet] X-ConditionMachineOf=firehose@%i.service I am trying to use BindsTo with the notion that start and stop of firehose.service will also start or stop firehose-announce.service. But this never happens correctly. If firehose.service is stopped, then firehose-announce.service goes to failed state. But when I start firehose.service, the firehose-announce.service doesn't start up. What am I doing wrong here?

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• (Some) security perms in WinXP corrupted (shows GUID instead of username)

  - by Andy

  I've been using my Win XP machine (part of a domain) over the holiday period, so until yesterday it hadn't rebooted for about five days. I used it yesterday perfectly fine and shut it down. When I switched it on this morning the majority (but not all) of my shortcut links in the Quick Launch toolbar showed as generic file icons. If you open the folder and get properties on one of the failing shortcuts it says ''Target type: This is not a valid shortcut''. Then in Outlook I noticed my signature wasn't showing (I checked my sent folder and the sig was ok yesterday). Checking the signature folder, I can't see the security tab on any of the sig files, and I have an access denied message on trying to open them. I can see the security tab on the signature folder itself, just none of the contents. If I try and use the parent folder's security tab and ''Replace permission entries on all child objects with entries shown here that apply to child objects'' it appears to work fine, but makes no actual difference. I logged in as administrator and saw that the owner of the files showed up as a GUID (clearly should've been my account in its place). Any ideas what might have made that happen? So far I haven't heard any similar complaints from anyone else at the office...

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• unlock database files when SQL server is idle

  - by Andy

  In my development/test environment on my laptop, I can't back up the SQL server database files because the file handles are kept permanently open by SQL server (VSS doesn't work because the drive is truecrypted) I was hoping there may be some setting in SQL server that can make it unlock the data files after a certain period of inactivity and automatically open them again on demand, but I can't find anything. I don't really want to be dumping the database out every night because it's only a development environment. apart from stopping sql server before I do the backup is there any other solution?

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• Require file for mount and also update the file after mount?

  - by Andy Shinn

  I am trying to make sure a directory exists for a mount and then also update the permissions of that directory after the mount happens. I am receiving the following error: err: Failed to apply catalog: Cannot alias File[pre_eos_mount] to ["/var/tmp/eos"] at /etc/puppet/modules/mymodule/manifests/eos.pp:29; resource ["File", "/var/tmp/eos"] already declared at /etc/puppet/modules/mymodule/manifests/eos.pp:47 I would like to do something like this: file { $eos_mount : ensure = 'directory', mode = '1777', owner = 'root', group = 'root', } mount { $eos_mount : ensure = 'mounted', device = $lv_device, fstype = $fstype, options = 'defaults,noatime,nodiratime', require = File[$eos_mount], notify = File['post_eos'], } file { 'post_eos' : path = $eos_mount, ensure = 'directory', mode = '1777', owner = 'root', group = 'root', } What is a way to ensure permissions of a folder after it has been mounted?

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• How to securely control access to a backend key server?

  - by andy

  I need to securely encrypt data in my database so that if the database is dumped, hackers are unable to decrypt the data. I'm planning on creating a simple key server on a different machine, and allowing the DB server access to it (restricted by IP address on the key server to permit the DB server). The key server would contain the key required to encrypt/decrypt data. However, if a hacker were able to get a shell on the DB server, they could request the key from the key server and therefore decrypt the data in the database. How could I prevent this (assuming all firewalls are in place, DB is not connected directly to the internet, etc)? i.e. is there some method I could use that could secure a request from the DB server to the key server so that even if a hacker had a shell on the DB server they'd be unable to make those same requests? Signed requests from the DB server could make issuing these requests less trivial - I suppose that'd help increase the amount of time it'd take to compromise the key server, something a hacker probably wouldn't have much of. As far as I can see, if someone can get a shell on the DB server everything's lost anyway. This could be mitigated by using one key per data item in the DB so at least there's not a single "master" key, but multiple keys that the hacker would need to access. What would be a secure method of ensuring requests from the DB server to the key server were authentic and could be trusted?

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• Puppet installing multiple packages results in Package[undef] error

  - by Andy Shinn

  I am receiving the following error on a Puppet agent when trying to install multiple packages at once: err: /Stage[main]/Template::Infrastructure/Package[undef]/ensure: change from absent to present failed: Execution of '/usr/bin/yum -d 0 -e 0 -y install undef' returned 1: Error: Nothing to do The code generating the error is: $packages = [ 'qemu-kvm', 'qemu-kvm-tools', 'drbd84-tools', 'kmod-drbd84' ] package { $::packages : ensure = 'installed', require = Class['yumrepos::elrepo'] } The problem is intermittent. Is there a better way to install multiple packages at once without having to setup a package resource for each?

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• Concurency problem with Isolation - read-committed

  - by Ratn Deo--Dev

  I have to write a simple demo for amount withdrawl from a joint Bank amount .Andy and Jen holds a joint bank account with number 123 . Suppose they have 100$ in their account .Jen and Andy are operating their account at the same time and both are trying to withdraw 90$ at the time being .My transaction Isolation is set to read-committed and both are able to withdraw money leaving the balance to -(minus)80$ although I have constraint that balance should never be less than 0. I am using hibernate .Is versioning only way to solve this problem or I should go for another Isolation level ?

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• randomise cycle content in jquery jcycle plugin

  - by Andrew Welch

  http://jquery.malsup.com/cycle/ Is is possible to randomise the cycled content with the jquery jcycle plugin? Cheers Andy

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• Please explain class methods

  - by user1209902

  I'm finding it difficult to understand when it is necessary to create class methods. From what I've read, they are important for creating new objects, but I do not see how. The following class create a simple shape black rectangle. Can anyone show me how to incorporate a class method to do something that I could not do with an instance method? Shape.h #import <UIKit/UIKit.h> @interface Shape : UIView; - (id) initWithX: (int)xVal andY: (int)yVal; @end Shape.m #import "Shape.h" @implementation Shape - (id) initWithX:(int )xVal andY:(int)yVal { self = [super init]; UIView *shape = [[UIView alloc] initWithFrame:CGRectMake(xVal, yVal, 10, 10)]; shape.backgroundColor = [UIColor blackColor]; [self addSubview:shape]; return self; } @end

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• links for 2010-04-27

  - by Bob Rhubart

  @oracletechnet: Oracle Technology Network Newsletters Revisited "You may find this hard to believe, but some analysts contend that email newsletters are still among the most preferred methods of "information awareness" by developers today. And in our experience, the numbers back it up: subscriptions to Oracle Technology Network newsletters grow organically by 15% every year, even after you take continual list cleanup into account. " -- Justin Kestelyn (tags: oracle otn newsletters developers architects) Sylvain Duloutre: Directory Services as a Web Service Sylvain Duloutre shares a WSDL file he created to deal with issues involved in XML binding generation. (tags: oracle sun wsdl webservices DSEE netbeans jdeveloper) Nick Wooler: Iron-Clad Cloud: Secure Cloud Computing "One solution to the security problem with cloud services can be overcome using Service Oriented Security. The Oracle approach to using Service Oriented Security allows developers to pull from a centralized, authoritative source of identity services. This allows developers to build security into every application from the inside-out. This is critical to ensuring this is done in a standardized manner and most importantly it allows developers to develop without being security experts." -- Nick Wooler (tags: oracle sun security cloud saas) Andy Mulholland: A week of visits; Cisco, HP, Oracle, SAP and VMware (in alphabetical order!) "I now am considering that we should be thinking about ‘clouds’ in virtual way, by which I mean that a succession of virtual ‘clouds’ will need to exist, each possessing specific characteristics that suit certain types of services. Really it’s no different to what we see with servers today. Adding a hypervisor to a server adds new flexibility, but creating a virtualised environment means much more. What I suspect will happen is that we will start to use vendor specific approaches to building what I will term a physical cloud solution using their technology and approach to supporting a specific objective, but with time we will find these physical clouds will interoperate as a fully virtualised cloud environment." -- Andy Mulholland (tags: entarch enterprisearchitecture cloudcomputing virtualization) @fteter: Highlights From The Bright Lights - Tuesday #c10 Oracle Ace Director Floyd Teter of JPL with one last wrap-up of Collaborate 10. (tags: oracle otn collaborate2010 las vegas) Rittman Mead India – Call for very good Oracle BI Developers/Architects "Now that we have an office in India and if you are interested in joining us, do drop us a line at [email protected], and we will be glad to have technical discussions with you. If you are also an Oracle BI, DW or EPM customer looking for help on projects in the Asia-Pacific region, again we’ll be pleased to hear from you and to let you know how we can help." -- Venkatakrishnan J (tags: otn oracle jobs india developers architects software)

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• Silverlight Cream for June 15, 2010 -- #882

  - by Dave Campbell

  In this Issue: Colin Eberhardt Zoltan Arvai, Marcel du Preez, Mark Tucker, John Papa, Phil Middlemiss, Andy Beaulieu, and Chad Campbell. From SilverlightCream.com: Throttling Silverlight Mouse Events to Keep the UI Responsive Colin Eberhardt sent me this link to his latest at Scott Logic... about how to throttle Silverlight -- no not that, you'd have to go to one of the *other* blogs for that :) ... this is throttling the mouse, particularly the mouse wheel to keep the UI from freezing up ... check out the demos, you'll want to read the code Data Driven Applications with MVVM Part I: The Basics Zoltan Arvai started a series of tutorials on Data-Driven Applications with MVVM at SilverlightShow... this is number 1, and it looks like it's going to be a good series to read. Red-To-Green scale using an IValueConverter Marcel du Preez has an interesting post up at SilverlightShow using an IValueConverter to do a red/yellow/green progress bar ... this is pretty cool. Infragistics XamWebOutlookBar & Caliburn With assistance from Rob Eisenburg, Mark Tucker was able to build a Caliburn sample including the Infragistics XamWebOutlookBar, and he's sharing his experience (and code) with all of us. Printing Tip – Handling User Initiated Dialogs Exceptions John Papa responded to a common printing problem by writing it up in his blog. Note this problem quite often appears during debug, so check it out... John also has a quick tip on an update to the PrintAPI in Silverlight 4. Automatic Rectangle Radius X and Y Phil Middlemiss has another great Blend post up -- this one on rounding off buttons... they look great to me, but he's looking for advice -- how about that Phil? They look great to me :) WP7 Back Button in Games Planning on selling 'stuff' in the Windows Phone Marketplace? Are you familiar with the required use of the Back Button? How about in a game? ... Andy Beaulieu discusses all this and has some code you'll want to use. Windows Phone 7 – Call Phone Number from HyperlinkButton Chad Campbell [no relation :) ] is discussing dialing a number from a hyperlink in WP7 - oh yeah, it's a phone as well :) -- I think I've only seen a number attempt to be called -- hmm... and we're not yet either because we all have emulators, but this is a good intro to the functionality for when we may actually have devices! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Première sortie pour Android 3, le successeur d'Android 2.3 intégrera une version 3D des Google Maps

  Premières sortie pour Android 3 Le successeur d'Android 2.3 intégrera une version 3D des Google MapsLors de la conférence Dive Into Mobile qui se déroule actuellement, Andy Rubin, en charge du développement d'Android, a fait lors de sa keynote une démonstration de la future version d'Android (3.0, alias Honeycomb) sur une tablette Motorola.Le fait marquant de cette présentation (l'UI pour l'instant épurée n'ayant été qu'entraperçue) fut la démonstration de la future version de Google Maps qui sortira dans les jours avenir.De cette présentation il ressort qu'au menu de la prochaine mise à jour de Google Maps nous aurons : le chargement beaucoup plus rapide des cartes ; la gestion de l'affichage de...

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• Survey: How much data do you work with?

  - by James Luetkehoelter

  Andy isn't the only one that can ask a survey question. This is something I really curious about because many of the answers or recommendations or rants in blogs are not universably applicable to every database - small databases must sometimes be treated differently, and uber databases are just a pain (and fun at the same time). So, how would you classify most of the databases you work with: 1) Up to 50GB 2) 50-500GB 3) 500GB - 2TB 4) DEAR GOD THAT"S TOO MUCH INFORMATION! Share this post: email it!...(read more)

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• Are there any books that teach techniques for effective pair programming?

  - by Paul D. Waite

  I’ve just read the pair programming chapter of ‘Making Software’ by Andy Oram, and I’d like to try it when I next get an opportunity. The chapter mentions that in one of the studies, the subjects were initially given instruction on effective pair programming. Are there any books (or chapters of books) that I could read to get a good grounding in how to do pair programming effectively, so that I’m more prepared?

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• Silverlight Cream for March 14, 2011 -- #1060

  - by Dave Campbell

  In this Issue: Lazar Nikolov, Rudi Grobler, WindowsPhoneGeek, Jesse Liberty, Pete Brown, Jessica Foster, Chris Rouw, Andy Beaulieu, and Colin Eberhardt. Above the Fold: Silverlight: "A Silverlight Resizable TextBlock (and other resizable things)" Colin Eberhardt WP7: "Retrofitting the Trial API" Jessica Foster Shoutouts: Rudi Grobler has a post up that's not Silverlight, but it's cool stuff you may be interested in: WPF Themes now available on NuGet From SilverlightCream.com: Simulating rain in Silverlight Lazar Nikolov has a cool tutorial up at SilverlightShow... Simulating rain. Nice demo near to top, and source code plus a very nice tutorial on the entire process. Making the ApplicationBar bindable Rudi Grobler has a couple new posts up... first this one on making the WP7 AppBar bindable... he's created 2 simple wrappers that make it possible to bind to a method... with source as usual! All about Splash Screens in WP7 – Creating animated Splash Screen WindowsPhoneGeek's latest is about splash screens in WP7, but he goes one better with animated splash screens. Lots of good information including closing points in more of a FAQ-style listing. Testing Network Availability Jesse Liberty's latest is on testing for network availability in your WP7 app. This should be required reading for anyone building a WP7 app, since you never know when the network is going to be there or not. Lighting up on Windows 7 with Native Extensions for Microsoft Silverlight Pete Brown's latest post is about the Native Extensions for Microsoft Silverlight or NESL library. Pete describes what NESL is, a link to the library, installing it, and tons more information. If you wanna know or try NESL... this looks like the place to start. Retrofitting the Trial API Jessica Foster paused on the way to shipping her WP7 app to add in the trial API code. Check out what she went through to complete that task, as she explains the steps and directions she took. Good description, links, and code. WP7 Insights #2: Creating a Splash Screen in WP7 In the 2nd post in his series on WP7 development, Chris Rouw is discussing a WP7 splash screen. He gives some good external links for references then gets right into discussing his code. Air Hockey for Windows Phone 7 Andy Beaulieu shares a tutorial he wrote for the Expression Toolbox site, using the Physics Helper Library and Farseer Physics Engine -- an Air Hockey game for WP7. A Silverlight Resizable TextBlock (and other resizable things) I think Michael Washington had the best comment about Colin Eberhardt's latest outing: "Another WOW example" ... drop this in the pretty darn cool category: an attached behavior that uses a Thumb control within a popup to adorn any UI element to allow the user to resize it! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Android : un demi-million d'appareils activés par jour avec une croissance de 4.4 % par semaine, son succès ne faiblit pas

  Android : un demi-million d'appareils activés par jour Avec une croissance de 4.4 % par semaine, son succès ne faiblit pas Mise à jour du 28/06/2011 par Idelways Contrairement à ce que pourraient faire croire certains indices, le succès d'Android ne faiblit pas, il est même plus fort que jamais puisqu'il vient de franchir la barre des 500 000 appareils activés par jour. Et contrairement aux milestones précédents, cette nouvelle n'a été annoncée jusque-là qu'à travers le compte Twitter du guru de l'OS chez Google et son vice-président de l'ingénierie Andy Rubin. Le nombre d'activations continue d'augmenter ...

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• PASS Professional Development Virtual Chapter Reboot

  - by AjarnMark

  The Professional Development Virtual Chapter for PASS is holding its first virtual meeting on Thursday, May 13 at 1:00 PM Eastern / 10:00 AM Pacfic time.  Andy Warren (@sqlandy) will be the speaker.  Click here to attend via Live Meeting.  Also, check the http://prof-dev.sqlpass.org web site and RSS Feed for ongoing updates and details.

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• Presenting Designing an SSIS Execution Framework to Steel City SQL 18 Jan 2011!

  - by andyleonard

  I'm honored to present Designing an SSIS Execution Framework (Level 300) to Steel City SQL - the Birmingham Alabama chapter of PASS - on 18 Jan 2011! The meeting starts at 6:00 PM 18 Jan 2011 and will be held at: New Horizons Computer Learning Center 601 Beacon Pkwy. West Suite 106 Birmingham, Alabama, 35209 ( Map for directions ) Abstract In this “demo-tastic” presentation, SSIS trainer, author, and consultant Andy Leonard explains the what, why, and how of an SSIS framework that delivers metadata-driven...(read more)

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• ArchBeat Link-o-Rama for 2012-04-11

  - by Bob Rhubart

  Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 OTN Architect Day - Reston, VA - May 16 www.oracle.com The live one-day event in Reston, VA brings together architects from a broad range of disciplines and domains to share insights and expertise in the use of Oracle technologies to meet the challenges today’s solution architects regularly face. Registration is free, but seating is limited. InfoQ: Seven Secrets Every Architect Should Know www.infoq.com Frank Buschmann’s secrets: User Tasks-based Design, Be Minimalist, Ensure Visibility of Domain Concepts, Use Uncertainty as a Driver, Design Between Things, Check Assumptions, Eat Your Own Dog Food. Roadmaps for the IT shop’s evolution | Andy Mulholland www.capgemini.com Andy Mulholland discusses "the challenge of new technology and the disruptive change it brings, together with the needs to understand and plan, or even try to gain control of end-users implementations." Drive Online Engagement with Intuitive Portals and Websites | Kellsey Ruppel blogs.oracle.com "The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance," says WebCenter blogger Kellsey Ruppel. "And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more." New Exadata Customer Cases | Javier Puerta blogs.oracle.com Javier Puerta shares links to four new customer use cases featuring details on the solutions implemented at each of these sizable companies. Invoicing: It's time to catch up! | Jesper Mol www.nl.capgemini.com Capgemini's Jesper Mol diagrams an e-invoicing solution that includes Oracle Service Bus. Using SAP Adapter with OSB 11g (PS3) | Shub Lahiri blogs.oracle.com Shub Lahiri shares a brief overview outlining the steps required to build such a simple project with Oracle Service Bus 11g and SAP Adapter for the PS3 release. Northeast Ohio Oracle Users Group 2 Day Seminar - May 14-15 - Cleveland, OH www.neooug.org More than 20 sessions over 4 tracks, featuring 18 speakers, including Oracle ACE Director Cary Millsap, Oracle ACE Director Rich Niemiec, and Oracle ACE Stewart Brand. Register before April 15 and save. Thought for the Day "Today, most software exists, not to solve a problem, but to interface with other software." — I. O. Angell

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