Why are my USB 2.0 devices crashing Windows XP?
- by BenAlabaster
Background on the machine I'm having a problem with:
The machine was inherited and appears to be circa 2003 (there's a date stamp on the power supply which leads me to this conclusion). I've got it set up as a Skype terminal for my 2 year old to keep in touch with her grandparents and other members of the family - which everyone loves.
It has a generic ATX motherboard with no identifying markings other than one stamp that says "Rev.B". CPU-Z identifies the motherboard model as VT8601 but doesn't provide me with any manufacturer name. On board it has 1 x 10/100 LAN, 2 x USB 1.0, VGA, PS/2 for KB and mouse, parallel port, 2 x serial ports, 2 x IDE, 1 x floppy, 2 x SDRAM slots, 1 x CPU housing that is seating a 1.3GHz Intel Celeron CPU, 3 x PCI, 1 x AGP - although you can only use 2 of the PCI slots if you use the AGP slot due to the physical layout of the board. It's got 768Mb PC133 SDRAM - 1 x 512Mb & 1 x 256Mb installed as well as a D-LINK WDA-2320 54G Wi-Fi network card and a generic USB 2.0 expansion board containing 3 x external + 1 x internal USB connectors. It has a DVD+/-RW running as master on IDE1 and a 1.44Mb 3.5" floppy drive connected to the floppy connector. It has an 80Gb Western Digital hard drive running as master on IDE0.
All this is sitting in a slimline case. I don't know the wattage of the PSU, but can post this later if this proves to be helpful.
The motherboard is running a version of Award BIOS for which I don't have the version number to hand but can again post this later if it would be helpful.
The hard disk is freshly formatted and built with Windows XP Professional/Service Pack 3 and is up to date with all current patches. In addition to Windows XP, the only other software it's running is Skype 4.1 (4.2 hangs the whole machine as soon as it starts up, requiring a hard boot to recover).
It's got a Daytek MV150 15" touch screen hooked up to the on board VGA and COM1 sockets with the most current drivers from the Daytek website and the most current version of ELO-Touchsystems drivers for the touch component.
The webcam is a Logitech Webcam C200 with the latest drivers from the Logitech website.
The problem:
If I hook any devices to the USB 2.0 sockets, it hangs the whole machine and I have to hard boot it to get it back up. If I have any devices attached to the USB 2.0 sockets when I boot up, it hangs before Windows gets to the login prompt and I have to hard boot it to recover.
Workarounds found:
I can plug the same devices into the on board USB 1.0 sockets and everything works fine, albeit at reduced performance. I've tried 3 different kinds of USB thumb drives, 3 different makes/models of webcams and my iPhone all with the same effect. They're recognized and don't hang the machine when I hook them to the USB 1.0 but if I hook them to the USB 2.0 ports, the machine hangs within a couple of seconds of recognizing the devices were connected.
Attempted solutions:
I've seen suggestions that this could be a power problem - that the PSU just doesn't have the wattage to drive these ports. While I'm doubtful this is the problem [after all the motherboard has the same standard connector regardless of the PSU wattage], I tried disabling all the on board devices that I'm not using - on board LAN, the second COM port, the AGP connector etc. through the BIOS in what I'm sure is a futile attempt to reduce the power consumption... I also modified the ACPI and power management settings. It didn't have any noticeable affect, although it didn't do any harm either. Could the wattage of the PSU really cause this problem? If it can, is there anything I need to be aware of when replacing it or do I just need to make sure it's got a higher wattage than the current one? My interpretation was that the wattage only affected the number of drives you could hook up to the power connectors, is that right?
I've installed the USB card in another machine and it works without issue, so it's not a problem with the USB card itself, and Windows says the card is installed and working correctly... right up until I connect a device to it.
The only thing I haven't done which I only just thought of while writing this essay is trying the USB 2.0 card in a different PCI slot, or re-ordering the wi-fi and USB cards in the slots... although I'm not sure if this will make any difference - does anyone have any experience that would suggest this might work?
Other thoughts/questions:
Perhaps this is an incompatibility between the USB 2.0 card and the BIOS, would re-flashing the BIOS with a newer version help? Do I need to be able to identify the manufacturer of the motherboard in order to be able to find a BIOS edition specific for this motherboard or will any version of Award BIOS function in its place?
Question:
Does anyone have any ideas that could help me get my USB 2.0 devices hooked up to this machine?
