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• JD Edwards EnterpriseOne at Oracle OpenWorld 2007

  Listen to Lyle Ekdahl, Vice President of Product Strategy, highlight key sessions, highlights, and other opportunities for customers to learn about JD Edwards EnterpriseOne at Open World 2007.

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• How do you manage extensibility in your multi-tenant systems?

  - by Brian MacKay

  I've got a few big web based multi-tenant products now, and very soon I can see that there will be a lot of customizations that are tenant specific. An extra field here or there, maybe an extra page or some extra logic in the middle of a workflow - that sort of thing. Some of these customizations can be rolled into the core product, and that's great. Some of them are highly specific and would get in everyone else's way. I have a few ideas in mind for managing this, but none of them seem to scale well. The obvious solution is to introduce a ton of client-level settings, allowing various 'features' to be enabled on per-client basis. The downside with that, of course, is massive complexity and clutter. You could introduce a truly huge number of settings, and over time various types of logic (presentation, business) could get way out of hand. Then there's the problem of client-specific fields, which begs for something cleaner than just adding a bunch of nullable fields to the existing tables. So what are people doing to manage this? Force.com seems to be the master of extensibility; obviously they've created a platform from the ground up that is super extensible. You can add on to almost anything with their web-based UI. FogBugz did something similiar where they created a robust plugin model that, come to think of it, might have actually been inspired by Force. I know they spent a lot of time and money on it and if I'm not mistaken the intention was to actually use it internally for future product development. Sounds like the kind of thing I could be tempted to build but probably shouldn't. :) Is a massive investment in pluggable architecture the only way to go? How are you managing these problems, and what kind of results are you seeing? EDIT: It does look as though FogBugz handled the problem by building a fairly robust platform and then using that to put together their screens. To extend it you create a DLL containing classes that implement interfaces like ISearchScreenGridColumn, and that becomes a module. I'm sure it was tremendously expensive to build considering that they have a large of devs and they worked on it for months, plus their surface area is perhaps 5% of the size of my application. Right now I am seriously wondering if Force.com is the right way to handle this. And I am a hard core ASP.Net guy, so this is a strange position to find myself in.

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• Welcome to the Oracle Cloud Blog

  - by rex.wang

  Welcome to the new Oracle Cloud blog, the home for all things related to cloud computing, including: Oracle Cloud Private cloud products Managed cloud services Here you will find everything from industry perspectives, best practices, product news, customers, events and more. Let’s start with a fun video: watch as a slick SalesDay.com rep gives his best pitch to a wise CIO. Cloud will be a big theme at Oracle OpenWorld this year, so if you're going, here’s a guide to all cloud-related sessions and demo.

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• Updates about Multidimensional vs Tabular #ssas #msbi

  - by Marco Russo (SQLBI)

  I recently read the blog post from James Serra Tabular model: Not ready for prime time? (read also the comments because there are discussions about a few points raised by James) and the following post from Christian Wade Multidimensional or Tabular. In the last 2 years I worked with many companies adopting Tabular in different scenarios and I agree with some of the points expressed by James in his post (especially about missing features in Tabular if compared to Multidimensional), but I strongly disagree in others. In general, Tabular is a good choice for a new project when: the development team does not have a good knowledge of Multidimensional and MDX (DAX is faster to learn, not so easy as it is sold by MS, but definitely easier than MDX) you don’t need calculations based on hierarchies (common in certain financial applications, but not so common as it could seem) there are important calculations based on distinct count measures there are complex calculations based on many-to-many relationships Until now, I never suggested to migrate an existing Multidimensional model to a Tabular one. There should be very important reasons for that, such as performance issues in distinct count and many-to-many relationships that cannot be easily solved by optimizing the Multidimensional model, but I still never encountered this scenario. I would say that in 80% of the new projects, you might use either Multidimensional or Tabular and the real difference is the time-to-market depending on the skills of the development team. So it’s not strange that who is used to Multidimensional is not moving to Tabular, not getting a particular benefit from the new model unless specific requirements exist. The recent DAXMD feature that allows using SharePoint Power View on Multidimensional is a really important one, even if I’d like having also Excel Power View enabled for this scenario (this should be just a question of time). Another scenario in which I’m seeing a growing adoption of Tabular is in companies that creates models for their product/service and do that by using XMLA or Tabular AMO 2012. I am used to call them ISVs, even if those providing services cannot be really defined in this way. These companies are facing the multitenancy challenge with Tabular and even if this is a niche market, I see some potential here, because adopting Tabular seems a much more natural choice than Multidimensional in those scenario where an analytical engine has to be embedded to deliver one of the features of a larger product/service delivered to customers. I’d like to see other feedbacks in the comments: tell your story of choosing between Tabular and Multidimensional in a BI project you started with SQL Server 2012, thanks!

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• Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

  - by divya.malik

  I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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• How to create sitemap for my shopping site?

  - by John Sanjay

  I have one shopping site related to Home Goods and I need to create and submit the sitemap of my site in Google Webmaster Tool. I know there are several online tools to generate XML sitemap but some one told me that, Shopping site's sitemaps are different than other sites which means we have to submit sitemaps in two format. One is static page site map and another one is dynamic product page sitemap. Is it true? If so how create sitemaps in these two formats?

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• Exadata ROI cases

  - by Javier Puerta

  The following cases illustrate the type of ROI benefits that customers can obtain from their investment in Exadata infrastructure. Australian Finance Group will achieve a 42% ROI by and break even in three years by consolidating Oracle E-Business Suite and Siebel applications on Oracle Exadata.  Read the ROI case at: http://www.oracle.com/us/corporate/customers/afg-1-exadata-cs-1354807.pdf In addition to this study, there are Oracle Exadata Mainstay ROI Case Studies for the following: Merck -Pharma, Oracle Exadata Achieves Fivefold Performance Increase for Critical Product Research Platform Turkcell Accelerates Reporting Tenfold, Saves on Storage and Energy Costs with Consolidated Oracle Exadata Platform

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• Sun Fire servers 3D Demos

  - by ferhat

  Sun Fire X48003D Demo Sun Fire X4470 M23D Demo Sun Fire X4170 M23D Demo Sun Fire X2270 M23D Demo Visit Oracle Technology Network pages and product pages for more information on Sun Fire x86 servers.

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• Oracle ADF PMs are UKOUG Conference 2012

  - by Grant Ronald

  Next week we'll have a (what is a collection of PM's called, flock? gaggle?) of ADF Product Managers attending the UKOUG conference in Birmingham.  Myself, Frank Nimphius, Chris Muir, Susan Duncan, Frederic Desbiens and Duncan Mills will all be attending.  We'll be covering a range of sessions and if you have any questions you'd like to ask about Oracle tools development, technical questions, migration, Forms to ADF, futures, mobile, anything!, then come up and say hi.

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• Investment scheme for a PC game the project

  - by Alex Kamen

  Good day everyone, I am working on a PC game project that has 3 phases planned, micro, macro and mmo versions [if confused, see a brief description at the bottom]. I have found a potential investor for the micro version of the game, but naturally, he requested a detailed plan of how the game will pay back. And the problem is that micro version itself is not supposed to be monetized much, other than some ads and limited in-game currency utilization. The idea is that with this combat demo already at hand, it should be possible to get a really large enough investment (millions of dollars) and use it to pay back the initial small one (thousands of dollars) and take the project into macro phase, which will really make profit. This way, everybody is going to win, provided that I can deliver the end-product. Yet while I am confident of that both the conception of the macro and the real game-play of the micro versions are going to be appealing, I don’t know how to obtain any guarantee of that I will be able to get funded once I have the prototype ready. And without that, I won’t receive the funds for the prototype in the first place! To summarize, my question is: how to figure out my future possibilities of getting funded once I have combat demo out, basically “whom to write to and what”. Ideally, I would like some sort of a preliminary agreement with a game publisher, something that would basically state “If the developer provides the product in time and in quality corresponding to the specifications given, the publisher guarantees to allocate funds for distribution and further development, thereby acquiring the right to X part of all future profits”. Does this sound sane? It’s just that I don’t want to sell all of my rights out straight away by taking a big outside investment while the project is in such early stage. I would appreciate if you would share your thoughts on this kind of scheme, and be sure to ask questions as I am sure I must have forgotten to mention a ton of important things, like the fact that initial funds are going to be spent on outsourcing (living in Siberia is really just great). [here’s a brief outline of what each version will feature] [micro] 1) turn based tactical combat rules 2) character development 3) arena/tournament system [macro] 4) ai-ruled dynamic interactive worlds 5) global map adventuring 6) strategic rpg + god simulator gameplay [mmo] 7) Persistent worlds system 8) Social structures system (“guilds/clans”) 9) god-simulation on the mmo scale P.S. Obviously, these features are incremental, so that mmo version has all 9.

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• Multiple vulnerabilities in Wireshark

  - by chandan

  CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2012-1593 Denial of Service (DoS) vulnerability 3.3 Wireshark Solaris 11 11/11 SRU 8.5 CVE-2012-1594 Improper Control of Generation of Code ('Code Injection') vulnerability 3.3 CVE-2012-1595 Resource Management Errors vulnerability 4.3 CVE-2012-1596 Resource Management Errors vulnerability 5.0 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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• Need your feedback on our new SQL Server Connectivity portal

  - by The Official Microsoft IIS Site

  SQL Server, as a database product, has grown over the years and there are multiple ways to connect to it. Often, the different ways to connect to the database get documented and discussed in the various technology sections, and the technology choice determines which connectivity method one is going to use. For example, if one is writing a C++ application then one has to go with ODBC whereas a PHP web site developer will choose the PHP driver of course. Until now, this information was scattered all...(read more)

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• Intel Centrino Wireless N 1000 doesn't work on a Lenovo Z560

  - by Timetraveler

  I upgraded my Ubuntu 11.04 to 11.10 and my Wifi has stopped working. I have a Lenovo Z560 that has Intel centrino wireless-N 1000. I have searched various threads having similar problems for a solution and have no success. The wlan0 is not even showing up in rfkill. Please help me find a solution. I am giving below the output of various debug commands. Thanks in advance. DISTRIB_ID=Ubuntu DISTRIB_RELEASE=11.10 DISTRIB_CODENAME=oneiric DISTRIB_DESCRIPTION="Ubuntu 11.10" ----##uname -a Linux gurucharapathy-laptop 3.0.0-17-generic-pae #30-Ubuntu SMP Thu Mar 8 17:53:35 UTC 2012 i686 i686 i386 GNU/Linux ----##lspci -nnk | grep -iA2 net 05:00.0 Network controller [0280]: Intel Corporation Centrino Wireless-N 1000 [8086:0084] Subsystem: Intel Corporation Centrino Wireless-N 1000 BGN [8086:1315] Kernel modules: iwlagn 06:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller [10ec:8136] (rev 02) Subsystem: Lenovo Device [17aa:392e] Kernel driver in use: r8169 ----##iwconfig lo no wireless extensions. eth0 no wireless extensions. ----##iwlist scan lo Interface doesn't support scanning. eth0 Interface doesn't support scanning. ----##rfkill list all 0: hci0: Bluetooth Soft blocked: no Hard blocked: no 1: ideapad_wlan: Wireless LAN Soft blocked: no Hard blocked: no 2: ideapad_bluetooth: Bluetooth Soft blocked: no Hard blocked: no ----##lsmod Module Size Used by rfcomm 38408 8 bnep 17923 2 parport_pc 32114 0 ppdev 12849 0 binfmt_misc 17292 1 snd_hda_codec_hdmi 31426 1 snd_hda_codec_conexant 52460 1 uvcvideo 67271 0 videodev 85626 1 uvcvideo snd_hda_intel 28358 2 snd_hda_codec 91859 3 snd_hda_codec_hdmi,snd_hda_codec_conexant,snd_hda_intel snd_hwdep 13276 1 snd_hda_codec joydev 17393 0 snd_pcm 80435 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec snd_seq_midi 13132 0 i915 509554 9 drm_kms_helper 32889 1 i915 snd_rawmidi 25241 1 snd_seq_midi snd_seq_midi_event 14475 1 snd_seq_midi snd_seq 51567 2 snd_seq_midi,snd_seq_midi_event snd_timer 28932 2 snd_pcm,snd_seq drm 196290 5 i915,drm_kms_helper snd_seq_device 14172 3 snd_seq_midi,snd_rawmidi,snd_seq mei 36466 0 mac80211 393421 0 snd 55902 14 snd_hda_codec_hdmi,snd_hda_codec_conexant,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device ideapad_laptop 13575 0 intel_ips 17753 0 btusb 18160 2 i2c_algo_bit 13199 1 i915 soundcore 12600 1 snd bluetooth 148839 23 rfcomm,bnep,btusb cfg80211 172427 1 mac80211 psmouse 63474 0 serio_raw 12990 0 snd_page_alloc 14108 2 snd_hda_intel,snd_pcm sparse_keymap 13658 1 ideapad_laptop wmi 18744 0 video 18908 1 i915 lp 17455 0 parport 40930 3 parport_pc,ppdev,lp ahci 21634 2 libahci 25761 1 ahci r8169 47200 0 ----##nm-tool NetworkManager Tool State: asleep Device: eth0 ----------------------------------------------------------------- Type: Wired Driver: r8169 State: unmanaged Default: no HW Address: 88:AE:1D:DE:5F:9C Capabilities: Carrier Detect: yes Speed: 100 Mb/s Wired Properties Carrier: on ----##lshw -C network *-network UNCLAIMED description: Network controller product: Centrino Wireless-N 1000 vendor: Intel Corporation physical id: 0 bus info: pci@0000:05:00.0 version: 00 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: latency=0 resources: memory:d6400000-d6401fff *-network description: Ethernet interface product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller vendor: Realtek Semiconductor Co., Ltd. physical id: 0 bus info: pci@0000:06:00.0 logical name: eth0 version: 02 serial: 88:ae:1d:de:5f:9c size: 100Mbit/s capacity: 100Mbit/s width: 64 bits clock: 33MHz capabilities: pm msi pciexpress msix vpd bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=N/A ip=192.168.0.100 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s resources: irq:41 ioport:2000(size=256) memory:d2410000-d2410fff memory:d2400000-d240ffff memory:d2420000-d243ffff

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• Additional new material WebLogic Community

  - by JuergenKress

  Oracle Cloud Application Foundation 12c Helps Customers Deliver Next-Generation Applications on a Mission-Critical Cloud Platform In a recent online event, Oracle and industry speakers introduced Oracle Cloud Application Foundation 12c, including Oracle WebLogic 12.1.2 and Oracle Coherence 12.1.2.  Read More Team Spotlight: Mike Lehmann, Vice President of Product Management Meet the team behind Oracle Fusion Middleware. In this edition, we speak to Mike Lehmann, Oracle’s vice president of product management for Oracle Cloud Application Foundation, Oracle WebLogic Server, Oracle Coherence, Java Cloud Services, and Java Platform, Enterprise Edition. Read More New and Free: Learn Oracle Application Development Framework Mobile Online at Your Convenience Are you ready to go mobile? Check out this new tutorial from Oracle’s ADF Academy - Developing Applications with Oracle Application Development Framework Mobile. New: Oracle JDeveloper 12c and Oracle Application Development Framework 12c Announcing Oracle JDeveloper 12c and Oracle Application Development Framework 12c. New capabilities include HTML5, better Maven support, Git support, new Oracle ADF Faces components, improved REST support, Enterprise JavaBeans/Java Persistence API, and the latest support for Oracle WebLogic Server 12.1.2. Get more details and download. New: Oracle Enterprise Pack for Eclipse 12c The best Eclipse-based tools for Oracle WebLogic and Oracle Coherence continue to get better. Check out the latest Oracle WebLogic and Oracle Coherence support, improved Oracle Application Development Framework support, Maven, and more. Register: Oracle WebLogic Devcast Series Join us for the upcoming Oracle WebLogic Devcast webcast. Oracle GlassFish Server 3.1.2 and 2.1.1 updates  & An Overview of JSON-P & Comprehensive Free Java EE 6 Video Tutorial! Java ME Embedded 3.3 and Java ME Software Development Kit (SDK) 3.3 Now Available - Optimized for microcontrollers and other resource-constrained devices, this release reduces "core plumbing" for an app, and includes more information about memory and network usage critical for low-power apps. JDK 8 Early Access Releases now available JDK 8 Early Access Developer Documentation - Get the latest documentation changes to the Java Developer Guides and the Java Tutorials - Blog NetBeans IDE 7.4 Beta - This release extends HTML5 features to Java EE and PHP application development, introduces new support for Hybrid HTML5 development on Android and iOS platforms, and preview support for JDK 8. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Asset Lifecycle Management – Why Upgrade to Release 12.1?

  With Oracle's latest product release, asset intensive companies can benefit from the recent enhancements introduced in this latest version. Firms both large and small who want to better control their operating assets, from plant and equipment to manufacturing and utility assets, have the chance to realize faster time-to-benefit by utilizing the latest capabilities. Where efficiency, effectiveness, safety and compliance are critical, companies can benefit from an enterprise view of their equipment. This webcast will highlight some of the new features and the benefits possible.

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• Using a SQL Prompt snippet with template parameters

  - by SQLDev

  As part of my product management role I regularly attend trade shows and man the Red Gate booth in the vendor exhibition hall. Amongst other things this involves giving product demos to customers. Our latest demo involves SQL Source Control and SQL Test in a continuous integration environment. In order to demonstrate quite how easy it is to set up our tools from scratch we start the demo by creating an entirely new database to link to source control, using an individual database name for each conference attendee. In SQL Server Management Studio this can be done either by selecting New Database from the Object Explorer or by executing “CREATE DATABASE DemoDB_John” in a query window. We recently extended the demo to include SQL Test. This uses an open source SQL Server unit testing framework called tSQLt (www.tsqlt.org), which has a CLR object that requires EXTERNAL_ACCESS to be set as follows: ALTER DATABASE DemoDB_John SET TRUSTWORTHY ON This isn’t hard to do, but if you’re giving demo after demo, this two-step process soon becomes tedious. This is where SQL Prompt snippets come into their own. I can create a snippet named create_demo_db for this following: CREATE DATABASE DemoDB_John GO USE DemoDB_John GO ALTER DATABASE DemoDB_John SET TRUSTWORTHY ON Now I just have to type the first few characters of the snippet name, select the snippet from SQL Prompt’s candidate list, and execute the code. Simple! The problem is that this can only work once due to the hard-coded database name. Luckily I can leverage a nice feature in SQL Server Management Studio called Template Parameters. If I modify my snippet to be: CREATE DATABASE <DBName,, DemoDB_> GO USE <DBName,, DemoDB_> GO ALTER DATABASE <DBName,, DemoDB_> SET TRUSTWORTHY ON Once I’ve invoked the snippet, I can press Ctrl-Shift-M, which calls up the Specify Values for Template Parameters dialog, where I can type in my database name just once. Now you can click OK and run the query. Easy. Ideally I’d like for SQL Prompt to auto-invoke the Template Parameter dialog for all snippets where it detects the angled bracket syntax, but typing in the keyboard shortcut is a small price to pay for the time savings.

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• Packard Bell TK11 Wifi not working (Ubuntu 12.10)

  - by Ingmar

  Hardware: Packard Bell EasyNote TK11BZ, BIOS version 1.15 Broadcom BCM43227 802.11 b/n/g Problem: Everything works as it should, except the wireless connection. The Wifi device is enabled in the "Additional Drivers" section of Software Sources, but does not even show up in the network manager drop-down. sudo lshw -C network: *-network UNCLAIMED description: Network controller product: BCM43227 802.11b/g/n vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:07:00.0 version: 00 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: latency=0 resources: memory:f0100000-f0103fff

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• TGIF: Engagement Wrap-up

  - by Michael Snow

  We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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• Google I/O Sandbox Case Study: Eureka Streams

  Google I/O Sandbox Case Study: Eureka Streams We interviewed Lockheed Martin at the Google I/O Sandbox on May 10, 2011 and they demoed their product, Eureka Streams, and explained to us the benefits of using web toolkit to build it. Eureka Streams is a social communication platform built to help individuals in large corporations communicate with each other. For more information on Google Web Toolkit, visit: code.google.com For more information on Eureka Streams, visit: www.eurekastreams.org From: GoogleDevelopers Views: 29 0 ratings Time: 02:35 More in Science & Technology

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• An Explanation of Daily Business Intelligence

  Joe Thomas, Director of Product Marketing for DBI, speaks with Fred about what DBI is, who it is designed for and why this solution is so attractive to customers.

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• The Latest in Enterprise Continuous Controls Monitoring

  AMR identifies continuous controls monitoring as one of the top GRC software investments planned for 2010. Tune into this Appcast to hear why Gartner positions Oracle as a Leader in its Magic Quadrant for Continuous Controls Monitoring. Siddharth Sinha, Senior Director of GRC Product Strategy, unveils how Oracle GRC Controls monitors, enforces and optimizes critical processes within ERP applications, and reduce opportunities for fraud and error.

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• ADF Mobile @ Oracle Open World 2012 - A Look Back...

  - by Joe Huang

  Hi, everyone: It's been a little over two weeks since the end of Oracle Open World 2012, and hope everyone has recovered sufficiently.  We have seen a tremendous amount of coverage on Oracle ADF Mobile during this Oracle Open World.  For starters, ADF Mobile demo booth was positioned in the Oracle Red Lounge in Moscone North, where all new and innovative technologies are being demonstrated.  The booth is liternally out front and the first booth in the area, and we had a lot of interested attendees talking to us.  It feels like ADF Mobile has finally arrived on the big stage. There are numerous sessions and hands on labs that covers ADF Mobile.  Details can be found in Oracle Open World page.   The Oracle Cloud: Oracle's Cloud Platofrm and Application Strategy by Thomas Kurian (Keynote) Near the beginning of the keynote, showing a great analytics application built using ADF Mobile  Oracle Fusion Middleware Strategies Driving Business Innovation by Hasan Rizvi (Keynote) The Future of Development for Oracle Fusion—From Desktop to Mobile to Cloud by Chris Tonas (General Session) Co-presented with Accenture, an ADF Mobile Beta Partner Extend Oracle Fusion Apps to Tablets/Smartphones with Oracle Mobile Technology (General Session) Extend Oracle Applications to Mobile Devices with Oracle’s Mobile Technologies (General Session) Building Mobile Applications with Oracle Cloud (General Session) Mobile-Enable Oracle Fusion Middleware and Enterprise Applications with Oracle ADF (Conference Session) Co-presented with Infosys, an ADF Mobile Beta Partner Develop On-Device iPhone and iPad Apps Without Writing Any Objective-C Code (Oracle Develop Session) Mobile Apps for Oracle E-Business Suite with Oracle ADF Mobile and Oracle SOA Suite (Conference Session) Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile (Hands on Lab) This lab was repeated 8 (!) times Build Mobile Applications for Oracle E-business Suite (Hands on Lab) It was an extremely busy Open World for the team, and we were in the middle of trying to release ADF Mobile!   By far, the most memorable event during Open World was the ADF Meett Up at the OTN Lounge, where beers were flowing (for a little while) and familiar names are finally matched with faces.  We also appreciate the opportunity to interview the attendees from New Caledonia - sorry we probably surprised you with the video record, and many thanks for coming through for us. I also want to thank my fellow ADF Mobile and Fusion Middleware team members - from product managers, engineers, and product marketing, everyone worked extremely hard to make this Open World a great success for ADF Mobile. I really enjoyed meeting everyone at Oracle Open World, at the booth, sessions, etc.   Now it's on to release ADF Mobile - for real! Thanks, Joe Huang PS: If this thread shows up on your RSS feed, please keep watching...

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• Corporate tech blogs?

  - by shoosh

  I'm trying to convince my emplyer, a small startup, to setup a blog for the engineers to write about interesting topic in technology we use daily. This would be a separate blog than the one dedicated for product and marketing stuff. I was thinking about something like Joel's blog but focused more on actual code rather than management. Do you know of any successful existing blogs like that? Tech blogs run by the employees of a company?

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• Endeca Information Discovery 3-Day Hands-on Training Workshop

  - by Mike.Hallett(at)Oracle-BI&EPM

  For Oracle Partners, on October 3-5, 2012 in Milan, Italy: Register here. Endeca Information Discovery plays a key role with your big data analysis and complements Oracle Business Intelligence Solutions such as OBIEE. This FREE hands-on workshop for Oracle Partners highlights technical know-how of the product and helps understand its value proposition. We will walk you through four key components of the product: Oracle Endeca Server—A highly scalable, search-analytical database that derives the data model based on the data presented to it, thereby reducing data modeling requirements. Studio—A highly interactive, component-based user interface for configuring advanced, yet intuitive, analytical applications. Integration Suite—Provides rapid unification and enrichment of diverse sources of information into a single integrated view. Extensible Value-Added Modules—Add-on modules that provide value quickly through configuration instead of custom coding. Topics covered will include Data Exploration with Endeca Information Discovery, Data Ingest, Project Lifecycle, Building an Endeca Server data model and advanced modeling techniques, and Working with Studio. Lab Outline The labs showcase Oracle Endeca Information Discovery components and functionality by providing expertise on features and know-how of building such applications. The hands-on activities are based on a Quick Start application provided during the class. Audience Oracle Partners, Big Data Analytics Developer and Architects BI and EPM Application Developers and Implementers, Data Warehouse Developers Equipment Requirements This workshop requires attendees to provide their own laptops for this class. Attendee laptops must meet the following minimum hardware/software requirements: Hardware 8GB RAM is highly recommended (Windows 64 bit Machine is required) 40 GB free space (includes staging) USB 2.0 port (at least one available) Software One of the following operating systems: 64-bit Windows host/laptop OS (Windows 7 or Windows Server 2008) 64-bit host/laptop OS with a Windows VM (Server, or Win 7, BIC2g, etc.) Internet Explorer 8.x , Firefox 3.6 or Firefox 6.0 WINRAR or 7ziputility to unzip workshop files: Download-able from http://www.win-rar.com/download.html Download-able from http://www.7zip.com/ Oracle Endeca Information Discovery Workshop Register here: October 3-5, 2012: Cinisello Balsamo, Milan.  We will confirm with you your place within 2 weeks. Questions?  Send email to: [email protected]  :  Oracle Platform Technologies Enablement Services.

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• OPN Diamond Level Criteria Update

  - by Cinzia Mascanzoni

  On June 1, 2013, the criteria for Oracle PartnerNetwork members to attain the prestigious Diamond level will change and all members at the Diamond level at that point will be required to meet the new criteria. This change underscores the requirement for these elite partners to engage across Oracle’s broad product portfolio. Refer to the Diamond Level Requirements on the OPN Portal here for more detail.

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