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  • Friday Tips #6, Part 1

    - by Chris Kawalek
    We have a two parter this week, with this post focusing on desktop virtualization and the next one on server virtualization. Question: Why would I use the Oracle Secure Global Desktop Secure Gateway? Answer by Rick Butland, Principal Sales Consultant, Oracle Desktop Virtualization: Well, for the benefit of those who might not be familiar with client connections in Oracle Secure Global Desktop (SGD), let me back up and briefly explain. An SGD client connects to an SGD server using two distinct protocols, which, by default, require two distinct TCP ports. The first is the HTTP protocol, used by the web browser to connect to the SGD webserver on TCP port 80, or if secure connections are enabled (SSL/TLS), then TCP port 443, commonly identified as the "HTTPS" port, that is, "SSL encrypted HTTP." The second protocol from the client to the server is the Adaptive Internet Protocol, or AIP, which is used for displaying applications, transferring drive mapping data, print jobs, and so on. By default, AIP uses the TCP port 3104, or port 5307 when SSL is enabled. When SGD clients need to access SGD over a firewall, the ports that AIP requires are typically "closed"; and most administrators are reluctant, to put it mildly, to change their firewall configurations to allow AIP traffic on 3144/5307.   To avoid this problem, SGD introduced "Firewall Forwarding", a technique where, in effect, both http and AIP traffic are "multiplexed" onto a single "well-known" TCP port, that is port 443, the https port.  This is also known as single-port firewall traversal.  This technique takes advantage of the fact that, as a "well-known service", port 443 is usually "open",   allowing (encrypted) traffic to pass. At the target SGD server, the two protocols are de-multiplexed and routed appropriately. The Secure Gateway was developed in response to requirements from customers for SGD to support multi-stage DMZ's, and to avoid exposing SGD servers and the information they contain directly to connections from the Internet. The Secure Gateway acts as a reverse-proxy in the first-tier of the DMZ, accepting, authenticating, and terminating incoming client connections, and then re-encrypting the connections, and proxying them, routing them on to SGD servers, deeper in the network. The client no longer needs to know the name/IP address of the SGD servers in their network, they connect to the gateway, only. The gateway takes care of those internal network details.     The Secure Gateway supports the same "single-port firewall" capability as does "Firewall Forwarding", but offers the additional advantage of load-balancing incoming client connections amongst SGD array members, which could be cumbersome without a forward-deployed secure gateway. Load-balancing weights and policies can be monitored and tuned using the "Balancer Manager" application, and Apache mod_proxy_balancer directives.   Going forward, our architects recommend the use of the Secure Gateway over "Firewall Forwarding" for single-port firewall traversal, due to its architectural advantages, its greater flexibility and enhanced features.  Finally, it should be noted that the Secure Gateway is not separately priced; any licensed SGD customer may use the Secure Gateway component at no additional cost.   For more information, see the "Secure Gateway Administrator's Guide".

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  • Non perdere la possibilità di incontrare i membri dell’Oracle Real-Time Decisions Customer Advisory Board!

    - by Silvia Valgoi
    Quest’anno, in via del tutto eccezionale, vengono aperte le porte dell’appuntamento annuale che Oracle dedica ai clienti di alcune specifiche Applicazioni: si incontreranno a Roma il prossimo 20 giugno 2012  i clienti mondiali della soluzione Oracle Real-Time Decisions (RTD). E’ una occasione unica per sentire direttamente da chi ha implementato questa soluzione quali siano stati i reali ritorni sugli investimenti e per parlare direttamente con loro in un contesto internazionale. La testimonianza di  Dell - che presenterà l’utilizzo di RTD  integrato anche a Siebel - la partecipazione di  BT, Deutsch Telecom, United Airlines, Bouygues Telecom, Dell e RoomKe, fanno di questo appuntamento un momento importante per tutti coloro che vedono nel Real-Time Decisions un tassello importante per le loro strategie di Customer Experience Management. Sei interessato? http://www.oracle.com/goto/RealTimeDecisions

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  • Standard Oracle Fusion Middleware Installation fails on SOA ManagedServer start due to classpath pro

    - by Neuquino
    Hi, Trying to install Oracle Fusion Middleware 11gR2 on windows (same thing happens on Linux). I have followed the guidelines provided in the http://download.oracle.com/docs/cd/E12839_01/install.1111/e14318/toc.htm Installing the weblogic (11g) Oracle 11g databse installation Running the RCU utility to create schema Installed and copied relevant files for Java Bridge Configure the Fusion Middleware But i found that the SOA server is not getting up in the enterprise manager its showing as down. When i checked the logs iam getting the following error: oracle.jrf.wls.JRFStartup java.lang.ClassNotFoundException: oracle.jrf.wls.JRFStartup at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Class.java:247) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.invokeClass(ClassDeploymentManager.java:253) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.access$000(ClassDeploymentManager.java:54) at weblogic.management.deploy.classdeployment.ClassDeploymentManager$1.run(ClassDeploymentManager.java:205) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:18:48 PM CEST> <Critical> <WebLogicServer> <BEA-000286> <Failed to invoke startup class "SOAStartupClass", java.lang.ClassNotFoundException: oracle.bpel.services.common.util.GenerateBPMCryptoKey java.lang.ClassNotFoundException: oracle.bpel.services.common.util.GenerateBPMCryptoKey at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Class.java:247) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.invokeClass(ClassDeploymentManager.java:253) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.access$000(ClassDeploymentManager.java:54) at weblogic.management.deploy.classdeployment.ClassDeploymentManager$1.run(ClassDeploymentManager.java:205) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:19:27 PM CEST> <Error> <Deployer> <BEA-149205> <Failed to initialize the application 'SocketAdapter' due to error weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.socket.SocketConnectionFactory' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory.weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.socket.SocketConnectionFactory' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory at weblogic.connector.deploy.ConnectorModule.prepare(ConnectorModule.java:228) at weblogic.application.internal.flow.ModuleListenerInvoker.prepare(ModuleListenerInvoker.java:93) at weblogic.application.internal.flow.DeploymentCallbackFlow$1.next(DeploymentCallbackFlow.java:387) at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:37) at weblogic.application.internal.flow.DeploymentCallbackFlow.prepare(DeploymentCallbackFlow.java:58) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:19:27 PM CEST> <Error> <Deployer> <BEA-149205> <Failed to initialize the application 'MQSeriesAdapter' due to error weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.mq.ConnectionFactoryImpl' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory.weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.mq.ConnectionFactoryImpl' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory at weblogic.connector.deploy.ConnectorModule.prepare(ConnectorModule.java:228) at weblogic.application.internal.flow.ModuleListenerInvoker.prepare(ModuleListenerInvoker.java:93) at weblogic.application.internal.flow.DeploymentCallbackFlow$1.next(DeploymentCallbackFlow.java:387) at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:37) at weblogic.application.internal.flow.DeploymentCallbackFlow.prepare(DeploymentCallbackFlow.java:58) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:19:27 PM CEST> <Error> <Deployer> <BEA-149205> <Failed to initialize the application 'OracleAppsAdapter' due to error weblogic.application.ModuleException: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/exception/PCResourceException.weblogic.application.ModuleException: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/exception/PCResourceException at weblogic.connector.deploy.ConnectorModule.prepare(ConnectorModule.java:238) at weblogic.application.internal.flow.ModuleListenerInvoker.prepare(ModuleListenerInvoker.java:93) at weblogic.application.internal.flow.DeploymentCallbackFlow$1.next(DeploymentCallbackFlow.java:387) at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:37) at weblogic.application.internal.flow.DeploymentCallbackFlow.prepare(DeploymentCallbackFlow.java:58) Truncated. see log file for complete stacktrace java.lang.NoClassDefFoundError: oracle/tip/adapter/api/exception/PCResourceException at java.lang.Class.getDeclaredMethods0(Native Method) at java.lang.Class.privateGetDeclaredMethods(Class.java:2427) at java.lang.Class.privateGetPublicMethods(Class.java:2547) at java.lang.Class.getMethods(Class.java:1410) at weblogic.connector.external.impl.RAComplianceChecker.checkOverrides(RAComplianceChecker.java:972) Truncated. see log file for complete stacktrace Can any one please tell me if i have missed any steps? thanks and regards, Naveen

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  • Standard Oracle Fusion Middleware Installation fails on SOA ManagedServer start

    - by Neuquino
    Hi, Trying to install Oracle Fusion Middleware 11gR2 on windows (same thing happens on Linux). I have followed the guidelines provided in the http://download.oracle.com/docs/cd/E12839_01/install.1111/e14318/toc.htm Installing the weblogic (11g) Oracle 11g databse installation Running the RCU utility to create schema Installed and copied relevant files for Java Bridge Configure the Fusion Middleware But i found that the SOA server is not getting up in the enterprise manager its showing as down. When i checked the logs iam getting the following error: oracle.jrf.wls.JRFStartup java.lang.ClassNotFoundException: oracle.jrf.wls.JRFStartup at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Class.java:247) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.invokeClass(ClassDeploymentManager.java:253) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.access$000(ClassDeploymentManager.java:54) at weblogic.management.deploy.classdeployment.ClassDeploymentManager$1.run(ClassDeploymentManager.java:205) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:18:48 PM CEST> <Critical> <WebLogicServer> <BEA-000286> <Failed to invoke startup class "SOAStartupClass", java.lang.ClassNotFoundException: oracle.bpel.services.common.util.GenerateBPMCryptoKey java.lang.ClassNotFoundException: oracle.bpel.services.common.util.GenerateBPMCryptoKey at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Class.java:247) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.invokeClass(ClassDeploymentManager.java:253) at weblogic.management.deploy.classdeployment.ClassDeploymentManager.access$000(ClassDeploymentManager.java:54) at weblogic.management.deploy.classdeployment.ClassDeploymentManager$1.run(ClassDeploymentManager.java:205) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:19:27 PM CEST> <Error> <Deployer> <BEA-149205> <Failed to initialize the application 'SocketAdapter' due to error weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.socket.SocketConnectionFactory' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory.weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.socket.SocketConnectionFactory' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory at weblogic.connector.deploy.ConnectorModule.prepare(ConnectorModule.java:228) at weblogic.application.internal.flow.ModuleListenerInvoker.prepare(ModuleListenerInvoker.java:93) at weblogic.application.internal.flow.DeploymentCallbackFlow$1.next(DeploymentCallbackFlow.java:387) at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:37) at weblogic.application.internal.flow.DeploymentCallbackFlow.prepare(DeploymentCallbackFlow.java:58) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:19:27 PM CEST> <Error> <Deployer> <BEA-149205> <Failed to initialize the application 'MQSeriesAdapter' due to error weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.mq.ConnectionFactoryImpl' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory.weblogic.application.ModuleException: The ra.xml <connectionfactory-impl-class> class 'oracle.tip.adapter.mq.ConnectionFactoryImpl' could not be loaded from the resource adapter archive/application because of the following error: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/OracleConnectionFactory at weblogic.connector.deploy.ConnectorModule.prepare(ConnectorModule.java:228) at weblogic.application.internal.flow.ModuleListenerInvoker.prepare(ModuleListenerInvoker.java:93) at weblogic.application.internal.flow.DeploymentCallbackFlow$1.next(DeploymentCallbackFlow.java:387) at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:37) at weblogic.application.internal.flow.DeploymentCallbackFlow.prepare(DeploymentCallbackFlow.java:58) Truncated. see log file for complete stacktrace <Jul 7, 2009 4:19:27 PM CEST> <Error> <Deployer> <BEA-149205> <Failed to initialize the application 'OracleAppsAdapter' due to error weblogic.application.ModuleException: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/exception/PCResourceException.weblogic.application.ModuleException: java.lang.NoClassDefFoundError: oracle/tip/adapter/api/exception/PCResourceException at weblogic.connector.deploy.ConnectorModule.prepare(ConnectorModule.java:238) at weblogic.application.internal.flow.ModuleListenerInvoker.prepare(ModuleListenerInvoker.java:93) at weblogic.application.internal.flow.DeploymentCallbackFlow$1.next(DeploymentCallbackFlow.java:387) at weblogic.application.utils.StateMachineDriver.nextState(StateMachineDriver.java:37) at weblogic.application.internal.flow.DeploymentCallbackFlow.prepare(DeploymentCallbackFlow.java:58) Truncated. see log file for complete stacktrace java.lang.NoClassDefFoundError: oracle/tip/adapter/api/exception/PCResourceException at java.lang.Class.getDeclaredMethods0(Native Method) at java.lang.Class.privateGetDeclaredMethods(Class.java:2427) at java.lang.Class.privateGetPublicMethods(Class.java:2547) at java.lang.Class.getMethods(Class.java:1410) at weblogic.connector.external.impl.RAComplianceChecker.checkOverrides(RAComplianceChecker.java:972) Truncated. see log file for complete stacktrace Can any one please tell me if i have missed any steps? thanks and regards, Naveen

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  • The Internet of Things & Commerce: Part 2 -- Interview with Brian Celenza, Commerce Innovation Strategist

    - by Katrina Gosek, Director | Commerce Product Strategy-Oracle
    Internet of Things & Commerce Series: Part 2 (of 3) Welcome back to the second installation of my three part series on the Internet of Things & Commerce. A few weeks ago, I wrote “The Next 7,000 Days” about how we’ve become embedded in a digital architecture in the last 7,000 days since the birth of the internet – an architecture that everyday ties the massive expanse of the internet evermore closely with our physical lives. This blog series explores how this new blend of virtual and material will change how we shop and how businesses sell. Now enjoy reading my interview with Brian Celenza, one of the chief strategists in our Oracle Commerce innovation group. He comments on the past, present, and future of the how the growing Internet of Things relates and will relate to the buying and selling of goods on and offline. -------------------------------------------- QUESTION: You probably have one of the coolest jobs on our team, Brian – and frankly, one of the coolest jobs in our industry. As part of the innovation team for Oracle Commerce, you’re regularly working on bold features and groundbreaking commerce-focused experiences for our vision demos. As you look back over the past couple of years, what is the biggest trend (or trends) you’ve seen in digital commerce that started to bring us closer to this idea of what people are calling an “Internet of Things”? Brian: Well as you look back over the last couple of years, the speed at which change in our industry has moved looks like one of those blurred movement photos – you know the ones where the landscape blurs because the observer is moving so quickly your eye focus can’t keep up. But one thing that is absolutely clear is that the biggest catalyst for that speed of change – especially over the last three years – has been mobile. Mobile technology changed everything. Over the last three years the entire thought process of how to sell on (and offline) has shifted because of mobile technology advances. Particularly for eCommerce professionals who have started to move past the notion of “channels” for selling goods to this notion of “Mobile First”… then the Web site. Or more accurately, that everything – smartphones, web, store, tablet – is just one channel or has to act like one singular access point to the same product catalog, information and content. The most innovative eCommerce professionals realized some time ago that it’s not ideal to build an eCommerce Web site and then build everything on top of or off of it. Rather, they want to build an eCommerce API and then integrate it will all other systems. To accomplish this, they are leveraging all the latest mobile technologies or possibilities mobile technology has opened up: 4G and LTE, GPS, bluetooth, touch screens, apps, html5… How has this all started to come together for shopping experiences on and offline? Well to give you a personal example, I remember visiting an Apple store a few years ago and being amazed that I didn’t have to wait in line because a store associate knew everything about me from my ID – right there on the sales floor – and could check me out anywhere. Then just a few months later (when like any good addict) I went back to get the latest and greatest new gadget, I felt like I was stealing it because I could check myself out with my smartphone. I didn’t even need to see a sales associate OR go to a cash register. Amazing. And since then, all sort sorts of companies across all different types of industries – from food service to apparel –  are starting to see mobile payments in the billions of dollars now thanks not only to the convenience factor but to smart loyalty rewards programs as well. These are just some really simple current examples that come to mind. So many different things have happened in the last couple of years, it’s hard to really absorb all of the quickly – because as soon as you do, everything changes again! Just like that blurry speed photo image. For eCommerce, however, this type of new environment underscores the importance of building an eCommerce API – a platform that has services you can tap in to and build on as the landscape changes at a fever pitch. It’s a mobile first perspective. A web service perspective – particularly if you are thinking of how to engage customers across digital and physical spaces. —— QUESTION: Thanks for bringing us into the present – some really great examples you gave there to put things into perspective. So what do you see as the biggest trend right now around the “Internet of Things” – and what’s coming next few years? Brian: Honestly, even sitting where I am in the innovation group – it’s hard to look out even 12 months because, well, I don’t even think we’ve fully caught up with what is possible now. But I can definitely say that in the last 12 months and in the coming 12 months, in the technology and eCommerce world it’s all about iBeacons. iBeacons are awesome tools we have right now to tie together physical and digital shopping experiences. They know exactly where you are as a shopper and can communicate that to businesses. Currently there seem to be two camps of thought around iBeacons. First, many people are thinking of them like an “indoor GPS”, which to be fair they literally are. The use case this first camp envisions for iBeacons is primarily for advertising and marketing. So they use iBeacons to push location-based promotions to customers if they are close to a store or in a store. You may have seen these types of mobile promotions start to pop up occasionally on your smart phone as you pass by a store you’ve bought from in the past. That’s the work of iBeacons. But in my humble opinion, these promotions probably come too early in the customer journey and although they may be well timed and work to “convert” in some cases, I imagine in most they are just eroding customer trust because they are kind of a “one-size-fits-all” solution rather than one that is taking into account what exactly the customer might be looking for in that particular moment. Maybe they just want more information and a promotion is way too soon for that type of customer. The second camp is more in line with where my thinking falls. In this case, businesses take a more sensitive approach with iBeacons to customers’ needs. Instead of throwing out a “one-size-fits-all” to any passer by with iBeacons, the use case is more around looking at the physical proximity of a customer as an opportunity to provide a service: show expert reviews on a product they may be looking at in a particular aisle of a store, offer the opportunity to compare prices (and then offer a promotion), signal an in-store associate if a customer has been in the store for more than 10 minutes in one place. These are all less intrusive more value-driven uses of iBeacons. And they are more about building customer trust through service. To take this example a bit further into the future realm of “Big Data” and “Internet of Things” businesses could actually use the Oracle Commerce Platform and iBeacons to “silently” track customer movement w/in the store to provide higher quality service. And this doesn’t have to be creepy or intrusive. Simply if a customer has been in a particular department or aisle for more than a 5 or 10 minutes, an in-store associate could come over an offer some assistance already knowing customer preferences from their online profile and maybe even seeing the items in a shopping cart they started at home. None of this has to be revealed to the customer, but it certainly could boost the level of service an in-store sales associate could provide. Or, in another futuristic example, stores could use the digital footprint of the physical store transmitted by iBeacons to generate heat maps of the store that could be tracked over time. Imagine how much you could find out about which parts of the store are more busy during certain parts of the day or seasons. This could completely revolutionize how physical merchandising is deployed or where certain high value / new items are placed. And / or this use of iBeacons could also help businesses figure out if customers are getting held up in certain parts of the store during busy days like Black Friday. If long lines are causing customers to bounce from a physical store and leave those holiday gifts behind, maybe having employees with mobile check as an option could remove the cash register bottleneck. But going to back to my original statement, it’s all still very early in the story for iBeacons. The hardware manufacturers are still very new and there is still not one clear standard.  Honestly, it all goes back to building and maintaining an extensible and flexible platform for anywhere engagement. What you’re building today should allow you to rapidly take advantage of whatever unimaginable use cases wait around the corner. ------------------------------------------------------ I hope you enjoyed the brief interview with Brian. It’s really awesome to have such smart and innovation-minded individuals on our Oracle Commerce innovation team. Please join me again in a few weeks for Part 3 of this series where I interview one of the product managers on our team about how the blending of digital and in-store selling in influencing our product development and vision.

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  • "What Happens in Vegas…" - Oracle to Present at Gartner AADI Conference

    - by Bruce Tierney
    “What Happens in Vegas, Stays in Vegas”…with the exception of insights to help you jumpstart your cloud integration and mobile enablement including these three highlights from the upcoming Oracle session “Simplifying Integration - The Cloud and Mobile Prerequisite”: How To Simplify Complex Application Infrastructures – Strategies for how to simplify while expanding on-premise to integrate with SaaS applications, Oracle Cloud, and mobile enablement. Presented by Tim Hall, Oracle’s Senior Director of Product Management Customer Case Study On Cloud Integration And Mobile App Enablement – Hear BMC present tips on how they used Oracle SOA Suite to integrate with Salesforce, Eloqua, WebEx, and more than 10 other SaaS applications. Also covered will be their smartphone and tablet enablement implementation. Oracle’s Integration Solution – A brief overview of how Oracle’s core integration products provide a unified approach to the many components of integration and mobile enablement. Image: BMC's Cloud Integration using Oracle SOA Suite Stop by the Oracle booth to chat with us and join the Oracle Session on Wed. Nov 28th at 9:45 a.m. For more information about Gartner Application Architecture, Development & Integration (AADI) conference at Caesar’s Palace November 27-29 2012, see this link

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  • Oracle Tutor: Are Documented Policies and Procedures Necessary?

    - by emily.chorba(at)oracle.com
    People refer to policies and procedures with a variety of expressions including business process documentation, standard operating procedures (SOPs), department operating procedures (DOPs), work instructions, specifications, and so on. For our purpose here, policies and procedures mean a set of documents that describe an organization's policies (rules) for operation and the procedures (containing tasks performed by individuals) to fulfill the policies. When an organization documents policies and procedures properly, they can be the strategic link between an organization's vision and its daily operations. Policies and procedures are often necessary because of some external requirement, such as environmental compliance or other governmental regulations. One example of an external requirement would be the American Sarbanes-Oxley Act, requiring full openness in accounting practices. Here are a few other examples of business issues that necessitate writing policies and procedures: Operational needs -- policies and procedures ensure fundamental processes are performed in a consistent way that meets the organization's needs. Risk management -- policies and procedures are identified by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) as a control activity needed to manage risk. Continuous improvement -- Procedures can improve processes by building important internal communication practices. Compliance -- Well-defined and documented processes (i.e. procedures, training materials) along with records that demonstrate process capability can demonstrate an effective internal control system compliant with regulations and standards. In addition to helping with the above business issues, policies and procedures can support the basic needs of employees and management. Well documented and easy to access policies and procedures: allow employees to understand their roles and responsibilities within predefined limits and to stay on the accepted path indentified by the organization's management provide clarity to the reader when dealing with accountability issues or activities that are of critical importance allow management to guide operations without constant intervention allow managers to control events in advance and prevent employees from making costly mistakes Can you think of another way organizations can meet the above needs of management and their employees in place of documented Policies and Procedures? Probably not, but we would love your feedback on this question. And that my friends, is why documented policies and procedures are very necessary. Learn MoreFor more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Emily ChorbaPrinciple Product Manager Oracle Tutor & BPM

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  • Join us! Oracle Manufacturing Industries Forum, Chicago Thurs. Nov.14'13

    - by Stephen Slade
    The 6th Annual Oracle Manufacturing Industries Forum will take place in Chicago, Thurs, Nov.14 '13. Executives from successful global manufacturing companies will address key themes including: Value Chain Transformation, Owning the Customer Service Experience, Sales and Operations Planning in a Global Enterprise Supply Chain, and Modernizing the Manufacturing Enterprise. Join us for what we expect to be one of the industry's most informative and provocative executive events of the year. Event Objectives: Create an environment where executives can interact with their peers to discuss current issues Brainstorm and discuss how attendees can use technology to transform their organizations Share best practices and learn through the experiences of industry peers Where: Westin Chicago River North,  320 North Dearborn St,  Chicago, IL 60654 Evite: http://www.oracle.com/us/dm/229048-nafm13049989mpp074-se-2021171.html Register:   http://eventreg.oracle.com/profile/web/index.cfm?PKWebId=0x25005591a&source=evite Partner Sponsors Include: CSS, Fujitsu, Inspirage, Hitachi Consulting, Lucidity and Rolta Register Now!

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  • Oracle WebCenter potencia los entornos colaborativos en las Aplicaciones de Oracle.

    - by david.gandara(at)oracle.com
    En este informe de la firma de analistas Forrester Research se explica el esfuerzo continuado por parte de Oracle en facilitar y mejorar las posibilidades para que sus distintas soluciones empresariales (ERP, CRM, SCM...) estén capacitadas para facilitar la colaboración entre los distintos usuarios del sistema, y poner a su disposición servicios Web 2.0 como Wiki, Discussions, Internet Messaging, VOIP...

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  • Ti sei perso l'Oracle EPM Live Webcast sul Project Planning? Ora puoi rivederlo

    - by antonella.buonagurio
    Se non hai potuto seguire l'ultimo webcast EPM dedicato al Project Planning puoi rivederlo a questo link. Il webcast, che fa parte di una serie di live webseminar  dedicati ai professionisti dell'area amministrazione finanza e controllo, è focalizzato sul processo di budgeting, forecasting e controllo di gestione per commessa e delle attività a progetto in ambito economico-finanziario. Durante il webseminar viene presentata  l'integrazione funzionale di Oracle Hyperion EPM System con le altre soluzioni Oracle per il project planning & management. Non perdere l'ultimo appuntamento prima delle vacanze! 13 luglio Oracle EPM Live webcast:  Predictive Planning clicca qui per saperne di più!

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  • RTFMobile

    - by ultan o'broin
    It may seem obvious but it’s worth stating again. The idea that mobile users are going to read lots of user assistance on their devices is just wrong. So, Jakob Nielsen’s post Mobile Content Is Twice as Difficult serves as a timely reminder for anyone thinking of putting manuals as a form of user assistance onto mobile phones. There is also an excellent post on UXMag.com, explaining that one of the ways to screw up with your iPhone app is to throw an old-style user manual into the user experience: 10 Surefire Ways to Screw Up Your iPhone App.   (Image copyright and referenced from UX Magazine 2010)   Instead, user assistance  alternatives—if any at all—include one-time tours, graphics, in-context instructions, and so on. Not so sure that importing “humor” and “personality” work so well in the enterprise app space, myself. However, the message is clear: iPhone users don’t read manuals. Great message. Users will figure it out, and if they can’t, well then your app’s UX is a problem and the app will fail. Shame some teams are obsessed with figuring out ways to port existing manuals to mobile platforms without any thought for the UX. Razorfish’s Scatter/Gather blog says it all: One thing that is particularly discouraging, most material currently available on “Creating Content for the iPad” or similar themes turns out to be about getting traditional content onto, or into, the iPad. Now, manuals for non-end users in PDF format on eReaders is a different matter. I have research on that, but it’s for another post. Technorati Tags: mobile,user assistance,UX,user experience,manuals,documentation

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  • BI&EPM in Focus April 2012

    - by Mike.Hallett(at)Oracle-BI&EPM
    General News Oracle OpenWorld call for papers now open, now through April 9 (link) Oracle Announces Availability of Oracle Exalytics In-Memory Machine (link) Oracle EPM and BI Support Newsletter Current Edition - Volume 3 : March 2012 (link) Customers Asiana Airlines Improves Passenger Management with Near-Real-Time Reservation and Ticketing Information  Centraal Boekhuis Delivers Faster with Oracle BI 11g Essatto Software Speeds Data Aggregation Tenfold; Integrates BI, Performance Management, and Data Warehousing for Midsize Businesses Grupo WTorre Supports Management's Decision-Making with OBIEE, Ensuring Uniform, Reliable, and Consistent Data Indian Overseas Bank Cuts Planning Schedule by 45 Worker Days per Year, Assesses Market Risk Instantly with Business Intelligence System Kentucky Community and Technical College System Enables Data-Driven Decision-Making Using Integrated System with Management Dashboards National Australia Bank Achieves 200% ROI, Improves Data Quality and Reporting Integrity with Oracle Hyperion DRM R.L. Polk & Co. Enhances Business Intelligence Capabilities, Optimizes System Performance with Extreme Analytics Machine Test ResCare, Inc. Transforms Reporting to Improve Healthcare Service Performance with Oracle Business Analytics  Rochester City School District Uses OBIEE to Track Student Achievement, Identify Areas for Improvement, Accelerate Reporting  Société Générale Standardizes, Accelerates, and Improves Budget Planning Accuracy across Global Enterprise The State Accounting Office of Georgia Integrates Financial Information, Shortens Financial Closings and Streamlines Reporting across 175 Organizations   Events 4-day Oracle Real-Time Decisions Hands-on Technical Workshop for Partners (PTS, Free) May 14-17, 2012: Colombes, Paris, France Nordic events : “Latest Release of Oracle Hyperion EPM and BI Suites Helps Organizations Plan through Uncertainty, Improve Decision-Making and Meet Regulatory Requirements” (April 17, Sweden | April 18, Norway | April 19, Denmark | April 24, Finland) Webcast Replay from Balaji Yelamanchili and Paul Rodwick: “Analytics Without Limits - The Latest on Oracle Exalytics In-Memory Machine and Oracle Business Intelligence”  (link)  Wednesday, April 04, 2012: Business Analytics launch webcast: Invite your customers to register (link) Big Data Online Forum now available on Demand (link)  Enterprise Performance Management Webcast Replay: Accurate Forecasting within the Business Planning Cycle (link) Oracle Hyperion Profitability and Cost Management (HPCM) Master Support Note (link) Business  Intelligence Whitepaper: Driving Innovation Through Analytics (link) Gartner: CIOs Identify BI as the No. 1 Technology Priority for 2012 (link) Webcast Replay: Exalytics in Action: Airlines, US Census and Federal Spending Demo Applications  (link) NEWLY RELEASED Walk-in Video for Exalytics - Use This to Start Customer/Partner Meetings! (link) IDC Insight Paper: “Oracle's All-Out Assault on the Big Data Market: Offering Hadoop, R, Cubes, and Scalable IMDB in Familiar Packages” (link) System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 Certification Matrix now published to include OBIEE 11.1.1.6.0 (link) Maintenance Release Guide (List of Bugs Fixed) for Oracle Business Intelligence Enterprise Edition (OBIEE) 11.1.1.6.0  (link) OBIEE 11.1.1.6: Is OBIEE 11.1.1.6 Certified With OBI Apps 7.9.6.3?  (link) Information Center: Troubleshooting Oracle Business Intelligence Applications (support login req'd)  (link)      

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  • Oracle OpenWorld Call for MDM Papers

    - by david.butler(at)oracle.com
    As the MDM Track owner, I would like to invite everyone to respond to the Oracle OpenWorld (October 2-6, Moscone Center, San Francisco) Call for Papers (https://oracleus.wingateweb.com/portal/cfp/ ). The Call for Papers is open now through Sunday, March 27. This is an outstanding opportunity for organizations familiar with MDM to tell their story to a very large, knowledgeable and intensely interested community. Opportunities for feedback and networking abound.  I would love to see MDM papers on: business drivers; business benefits; quantified ROI stories; business process optimization; implementation styles; implementation lessons learned; using master data as a service; data governance best practices; end-to-end data quality experiences; support for SOA; Chart of Accounts issues fixed; how to leverage reference data; improving EPM and/or BI across the board; operationalizing a data warehouse; support for cloud computing; compliance success stories; architecture, scalability, and mixed workload RAC platform performance examples; industry specific value propositions (Financial Services; Retail, Telecom; Manufacturing, High Tech Manufacturing, Public Sector, Health Care, …); and line of business specific value propositions (CRM, ERP, PLM, SCM, …); etc. In fact, given that MDM positively impacts all areas of operations and analytics, there are no limits to the ideas you may have for an OpenWorld presentation. When you follow the submission process, be sure to use “Master Data Management” for either the Primary or Optional track. Add “Master Data Management” as an Optional track if you are adding MDM content to a presentation on one of the following tracks: Agile; Customer Relationship Management, Oracle E-Business Suite, Product Lifecycle Management, Siebel, Sourcing and Procurement, Supply Chain Management, or one of the 18 available industry tracks. If Cloud Computing is included, please add “Cloud Computing” as a Cross-Stream Track. And don’t forget to make “MDM” a Tag, along with Business Intelligence, Cloud, CRM, Data Integration, Data Migration, Data Warehousing, EPM, or Service-Oriented Architecture whenever your content includes these items. I will personally review each submission. I hope you all keep me very busy over the next few weeks.

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  • Are your merchandise systems limiting growth? Oracle Retail's Merchandise Operations Management could be the answer

    - by user801960
    In this video, Lara Livgard, Director of Oracle Retail Strategy, introduces Oracle Retail Merchandise Operations Management (MOM), a set of integrated, modular solutions that support buying, pricing, inventory management and inventory valuation across a retailer’s channels, countries, and business models. MOM is the backbone of successful retail operations, providing timely and accurate visibility across the entire enterprise and enabling efficient supply-chain execution driven by plans and forecasts. It's modular architecture facilitates tailored and high-value implementations, giving retailers the information they need in order to offer a quality customer experience through a truly integrated multi-channel approach. Further information is available on the Oracle Retail website regarding Merchandise Operations Management.

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  • New Oracle EM Book: "Oracle Enterprise Manager Grid Control Advanced OEM Techniques for the Real World" - First to include EM11g

    - by cristobal.soto(at)oracle.com
    The first book written about Enterprise Manager that covers the new Enterprise Manager Grid Control 11g which was released in April 2010 can be ordered now at a significant discount from http://www.rampant-books.com/book_1001_advanced_techniques_oem_grid_control.htmAbout the Author: Porus HavewalaPorus is a Senior Manager (Database Management) in the Enterprise Technology Program Office of Oracle Corporation based in Singapore. He has published numerous articles on Grid Control and RMAN on OTN, and created the world's first blog dedicated to Grid Control. Porus frequently speaks about Enterprise Manager at industry conferences and has created and executed an innovative program of seminars and workshops.

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  • New Features, Fresh Competitive Edge: Help Your Customers Get the Most from Oracle RightNow Cloud Service by Sandi Main

    - by Tuula Fai
    Are your customers taking full advantage of their customer service solution? If they’re not up-to-speed with the new features of Oracle RightNow Cloud Service, this is their chance to catch up—and gain competitive advantage. Invite customers to join our live Webcast on Thursday, July 16, for a rapid overview of Oracle RightNow Cloud Service's most powerful new capabilities and what they mean for their organization. They’ll learn how they can: Take full advantage of RightNow's evolution under Oracle Stay ahead of the competition with key innovations and enhancements Upgrade with confidence based on other user experiences Don't miss the chance to help your customers deliver an even smarter customer experience.  Click here for the Evite to send to your customers.

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  • Miss Oracle Open World? View the PeopleSoft Roadmap Presentation Here

    - by John Webb
    If you were unable to attend Oracle Open World in September, you missed out on some important PeopleSoft messages.   Don't despair!  You now have a chance to receive an update on PeopleSoft's presence at Oracle OpenWorld 2013 and the key messages delivered there. You can view the “PeopleSoft Update and Roadmap” webcast found here on the Quest Users Group site.  (Note: this is available with a FREE subscriber account.  Anyone can sign up here at no cost. This webcast recording presents the significant adoption and momentum behind PeopleSoft 9.2.  Viewers will also learn about the new release model for continuously delivering new capabilities to PeopleSoft customers at a lower cost enabled by the new PeopleSoft Update Manager.  There are also compelling live demonstrations of the major investment areas for PeopleSoft including a new PeopleSoft user experience enabling mobile solutions as well as In-Memory PeopleSoft applications. You can view all presentations ns in the Oracle Open World 2013 Content Catalog.

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  • Oracle Value Chain Summit - February, 2012 Hold The Date!

    - by paul.homchick
    The Oracle Value Chain Summit brings together all of the Oracle Supply Chain products, including Product Lifecycle Management, Manufacturing, Enterprise Asset Management, Logistics,Value Chain Planning and Procurement Summit to create a comprehensive conference that includes over 200 sessions covering the entire value chain footprint. The marquee value chain event of the year, the Oracle Value Chain Summit will bring customers, partnersand industry experts together to exchange views and demonstrate the latest tools that create more connectedand efficient value chains. The Summit will focus on today’s key supply chain management challenges and feature hands-on workshops and solution demonstrations. Join us at the Hyatt Regency Embarcadero in San Francisco, February 4th through 6th. Follow this link for more information and to register for the event. Don't delay! This event is sure to sell out. 

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  • Reminder - Only 5 Days Left! Oracle OpenWorld Call for Papers Closes April 9th

    - by Di Seghposs
    The OpenWorld 2012 Call for Papers is closing on April 9th!  Don't forget to submit your paper to share your Oracle UPK story at OpenWorld San Francisco! Customers or partners who would like an opportunity to speak at OpenWorld should submit an abstract. If your session is selected, Oracle will waive the conference registration fee – saving you anywhere from $1,795 to $2,595. For details about the conference, visit the Oracle OpenWorld website.          Click here to submit your OpenWorld Session Abstract. Don't delay -- submit your abstract today - the Call for Papers closes on April 9, 2012!

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  • IOUG Enterprise Manager SIG Webinar: WEBINAR: Performance Tuning your Database Cloud in Oracle Enterprise Manager 12c Cloud Control - 360 Degrees

    - by Patrick Rood
    October 25, 2013 EM 12c Sales Blast | IOUG Enterprise Manager SIG WEBINAR: Performance Tuning your Database Cloud in Oracle Enterprise Manager 12c Cloud Control - 360 Degrees Last year, the Independent Oracle User Group (IOUG) established a fast-growing Special Interest Group (SIG) devoted to Enterprise Manager, and has sponsored Quarterly Newsletters and Webinars about EM. To drive more interest in EM and the SIG, IOUG would like Oracle to invite customers to its latest techcast. Your customers will learn how to leverage Oracle Enterprise Manager 12c for tuning, trouble-shooting and monitoring their Oracle Database Cloud Ecosystem. The session covers lessons learned, tips/tricks, recommendations, best practices, "gotchas" and a whole lot more on how to effectively use Oracle Enterprise Manager 12c Cloud Control for quick, easy and intuitive performance tuning of an Oracle Database Cloud. Session Objectives: • Leveraging Enterprise Manager 12c Cloud Control for Oracle Database Tuning/Monitoring • Limited Deep-Dive on Automatic Workload Repository (AWR) • Oracle Database Cloud Performance Tuning • Best Practices for Database Cloud Maintenance and Monitoring Featured Speaker: Tariq Farooq, CEO, BrainSurface and Mike Ault Date & Time: Wednesday, October 30 12:00 PM- 1:00 PM Central Time (USA) Register Here 

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  • Optimal preferences for prefix queries with Oracle catalog (CTXCAT) index

    - by nw
    The documentation for Oracle Text gives this example of a prefix/substring preference setting for context and catalog indexes: begin ctx_ddl.create_preference('mywordlist', 'BASIC_WORDLIST'); ctx_ddl.set_attribute('mywordlist','PREFIX_INDEX','TRUE'); ctx_ddl.set_attribute('mywordlist','PREFIX_MIN_LENGTH', '3'); ctx_ddl.set_attribute('mywordlist','PREFIX_MAX_LENGTH', '4'); ctx_ddl.set_attribute('mywordlist','SUBSTRING_INDEX', 'YES'); end; What I need to know is whether the substring_index attribute is necessary if I only ever issue prefix searches, such as: SELECT title FROM auction WHERE CATSEARCH(title, 'cam*', '') > 0; TITLE --------------- CANON CAMERA FUJI CAMERA NIKON CAMERA OLYMPUS CAMERA PENTAX CAMERA SONY CAMERA 6 rows selected

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  • "The provider is not compatible with the version of Oracle client"

    - by psyb0rg
    I just put my asp .net web service on a remote host. The service accesses an oracle db on my local machine. The service worked fine when it was running on localhost but since moving to a remote hos, I get The provider is not compatible with the version of Oracle client at Oracle.DataAccess.Client.OracleInit.Initialize() at Oracle.DataAccess.Client.OracleConnection..cctor() --- End of inner exception stack trace --- at Oracle.DataAccess.Client.OracleConnection..ctor(String connectionString) at.... I know the error is related to the data provider version running on the server/client. In my case, the only dll I referenced in the project was Oracle.DataAccess So how do I go about solving this? Note that I won't be able to change anything on the web host other than my own project. My local machine is running Oracle 11g Thanks.

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  • Oracle data provider hangs IIS worker process when web site is stopped

    - by Greg
    We're experiencing a nasty issue in Oracle 11g Release 2 where the w3wp process takes over and entire processor core, and debugging shows that the Oracle data provider is throwing ThreadAbortExceptions infinitely. A developer found this issue by doing the following: 1) Browse a web site that uses Oracle data connections locally (http://localhost/OracleWebSite) - we use IIS, not the ASP.NET dev server, for all of our sites. This ensures that the w3wp process is running and that an active Oracle pool of connections exists in the app pool. 2) Stop the web site (or perform a Rebuild All operation in Visual Studio on the web site in question). Our Oracle connection handling in the affected applications (all Oracle web apps) is well-established and robust. This issue does not occur if we disable connection pooling. This issue does not occur in Oracle 11g Release 1.

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  • Need to determine button clicked in a JQuery mobile popup and perform actions based thereon

    - by Clifford
    I am having a problem with a JQM popup. The popup has 3 buttons, and the action taken in the main program depends on which button is clicked. The code in the main program is run more than once and I am not sure why. The simple example below uses an alert to display which button on the popup was clicked. When the popup is called the first time, it works as hoped, the 2nd time, the alert is displayed twice, the 3rd time, the alert is displayed 3 times, etc. <html> <head> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="stylesheet" href="css/jquery.mobile-1.3.2.min.css" /> <script type="text/javascript" charset="utf-8" src="cordova-2.6.0.js"></script> <script type="text/javascript" src="js/jquery-1.9.1.min.js"/></script> <script type="text/javascript" src="js/jquery.mobile-1.3.2.min.js"></script> <script> function doCustomDialog(text1,button1,button2,button3,callback) { $("#customDialog .customDialogDesc").text(text1); $("#customDialog .customDialogOption1").text(button1).on("click.customDialog", function(){ callback("option1"); }); $("#customDialog .customDialogOption2").text(button2).on("click.customDialog", function(){ callback("option2"); }); $("#customDialog .customDialogOption3").text(button3).on("click.customDialog", function(){ callback("option3"); }); $("#customDialog").popup("open"); } </script> </head> <body> <div data-role="page" id="mainPage"> <div data-role="content"> <INPUT type="button" id="confirm" value="Save data" /> <div data-role="popup" id="customDialog" data-title="Are you sure?" class="ui-content"> <p class ="customDialogDesc">???</p> <a href="#" class ="customDialogOption1" data-role="button" data-theme="b" data-rel="back">Yes</a> <a href="#" class ="customDialogOption2" data-role="button" data-theme="b" data-rel="back">No</a> <a href="#" class ="customDialogOption3" data-role="button" data-theme="b" data-rel="back">Cancel</a> </div> </div> </div> <script> $("#mainPage").on("pageshow", function(e) { $("#confirm").click(function() { doCustomDialog("A similar record already exists. Do you want to Update the existing record or Add a new record?", "Update", "Add", "Cancel", function( returned ) { //Do things depending on the button clicked, for now just display which button was clicked alert(returned); }); }); }); </script> </body> </html>

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