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  • What Remote Desktop Solution Do You Use To Service Your Clients' PCs? [closed]

    - by Sootah
    Possible Duplicate: What’s the best Remote Desktop Application? I am the owner of a local computer repair business that primarily services its clients on-site. On the occasions that we do service the machines in the office we generally have one of our techs pick the computer up while they are out and about and bring it back with them. Only rarely will we require the customer to bring us the computer themselves. In order to reduce costs, be much more efficient, and potentially expand our market far beyond what would be feasible with travel required; I am looking at ways that we can service our clients remotely whenever possible. What we're in need of is a solid remote desktop application that will be incredibly easy for our customers to connect to, as well as be robust enough that we don't need the client babysitting the computer during the entire repair. Ideally I would like to use a web-based solution so that we don't have to walk the customers through installing, connecting, and configuring it over the phone. This would be unacceptable because of the level of service they are used to. Effectively we'd want them to be able to just go to a URL, enter a PIN or something, and then they are connected and ready to rumble. (Obviously the option to just email them a link that'd do all this for them would be what we'd be aiming for) Along with the ease of use factor, we would need the product to not require any further intervention on the part of the client after we have connected. Nobody is going to be happy if we have to call them every 15 minutes so they can reconnect to us every time we reboot - so auto-reconnect is an absolute must. The only product I know of right now that does any of this is LogMeIn Rescue. It allows unattended access, the applet is lightweight and installs quickly, and the customer can either enter a PIN on the site or just click a link emailed to them in order to connect. The only real downside I see to LogMeIn Rescue is that it's $120.00/month per technician. While we'd ultimately end up saving far more than that per month just in fuel costs alone, I'd like to explore any other options out there that I may not have come across. Are there any equally good products out there? If so what are they, why do you recommend them, how have you been utilizing them yourself, and what do they cost?

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  • How to set resolution on mplayer with libcaca?

    - by AndrejaKo
    I'm using mplayer and libcaca on Gentoo. My framebuffer (uvesafb) is running at 1920x1200 (I don't know how many characters that is) and mplayer has problems filling up the screen, so video and audio lose synchronization. I'm looking for ways to improve performance. The most obvious solution would be to decrease resolution of mplayer, so I'm looking for ways to do that. Any other performance tips would be appriciated.

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  • Ascii text diagrams

    - by bobobobo
    I'm looking for a program to convert PowerPoint block diagrams to ASCII. I found Ditaa which does the exact opposite of what I want done. Recommendations for great programs that can produce ascii block diagrams? +--------+ +-------+ +-------+ | | --+ block2+-- | | | block | +-------+ |block3 | | | | | | | | | | | | | +---+----+ +-------+ +-------+ : ^ | Lots of work | +-------------------------+ Found FossilDraw which does exactly what I want but speed perf leaves something to be desired..

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  • Professional CD burning for music on Mac

    - by Vittorio Vittori
    Hi, I'm looking for a professional CD burning software which can not only burn music, but fix audio fades between songs and other features for professional mastering like Sony CD Architect available only for Windows. The best should it also support FLAC lossless format, but it's not foundamental. Does someone know some alternative on Mac?

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  • File association and msconfig broken. Malware?

    - by Moshe
    A friend of mine had an Acer laptop. It has Vista Home Basic. I can't get system properties open. Msconfig does not run. Also, exe filetype is asking me what program to run it with. How can I fix that? I'm running AVG now. Assuming nothing shows up, what are fixes to the above mentioned issues?

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  • Fedora 12 XFCE mount permissions

    - by ibrahimovich
    I installed Fedora 12 with XFCE. When I run Gigolo to mount Windows partitions, I get an "Authentication is required" message. In Fedora 11 XFCE, there was a tool that changed the system permission to allow any user to mount any partition, but I can't find it in Fedora 12. How can I fix this problem and set all permissions needed?

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  • Making Google Talk messages appear on all logged in clients

    - by Ryan Hayes
    We're using Google Talk as our unofficial-official chat client around the office at work. One thing that poses a big problem almost every day is the fact that Google Talk only sends a message to the clients that you last used. Even though you may be logged into GTalk on 3 different machines, if you start talking on one machine, that becomes your "active" machine, and if you go to another machine, you will still only get messages on the last active machine. Is there a way that you can force Google Talk to send messages to ALL logged in clients, regardless of which client you are actively using? That way, you don't miss any messages during the time between when you get up from the active machine and then make the new client "active".

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  • Setting Ubuntu Global PATH for Ruby Enterprise Edition

    - by Wally Glutton
    Context: I recently installed Ruby Enterprise Edition (REE) on an Ubuntu 8.04 server. I would like for this new version of Ruby to globally supersede (for all users, crontabs, etc) the older version in /usr/local/bin. Attempted Solution #1: The REE documentation recommends placing the REE bin folder at the beginning of the global PATH in /etc/environment. I altered the PATH line in this file to read: PATH="/opt/ruby_ee/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games" This did affect my PATH at all. Attempted Solution #2: Next I followed these instructions and updated the PATH setting in the /etc/login.defs and /etc/crontab files. (I did not change /etc/sudoers.) This didn't affect my PATH either, even after logging out and rebooting the server. Other information: I seem to be having the same problem described here. I'm testing using the command: echo $PATH My shell is bash. My .bashrc doesn't not alter my PATH. I'm ssh'ed into the system for all testing. /opt/ruby_ee/ is a sym-link to /opt/ruby-enterprise-1.8.7-2011.03/

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  • Hijack.StartMenu Malwarebytes Anti-Malware is a false positive?

    - by Senseful
    I just ran the Malwarebytes Anti-Malware quick scan for the first time and it found: Registry Data Items Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) - Bad: (0) Good: (1) - No action taken. I just wanted to double check (and provide a top Google result for people in the future that might have the same issue) that this was a false positive and can be safely right-click ignored.

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  • Laptop LCD Screen Flickering

    - by BSchlinker
    I recognize this is most likely not a software error and likely lies in one of the hardware components. However, about 3 months ago I replaced the LCD screen on this laptop. The company which I bought it through provided a 12 month warranty. Before I contact them, I would like to verify that the problem is most likely the LCD screen and not the inverter. Any comments? I recognize its impossible to diagnose hardware remotely, but it would be nice to know if there is a high probability it could be a component other then the LCD screen.

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  • Intel Core i5-2467m - Turbo Boost not activating?

    - by Trevor Sullivan
    I have a Samsung Series 5 laptop with an Intel Core i5-2467m process @ 1.6Ghz. The processor supports Intel Turbo Boost up to 2.30 Ghz according to the specifications. The i5-2467m is a dual-core process with HyperThreading, so there is a total of four (4) virtual cores in Windows 7 SP1. http://ark.intel.com/products/56858/ I've installed the Intel Turbo Boost Technology Monitor v2.6 to monitor if Turbo Boost is enabled, and set it to "Always On Top." I followed this process to max out the CPU: Open (4x) PowerShell instances Set each instance's affinity to a distinct CPU vCore Ran this code in each instance: while (1 -eq 1) { } Unfortunately, after maxing out all 4 cores, my laptop got hot, but Turbo Boost never kicked in. Any ideas on how to ensure that I'm getting the 2.3Ghz Turbo Boost capability of my laptop?

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  • Excel hyperlink not redirecting properly (bug?)

    - by Andrej
    I don't know is this is the right place to post this questions, but I have an excel hyperlink problem. Here's the thing. I click on let's say "A1", copy the link in it (http://www.godaddy.com/domains/searchresults.aspx?ci=54814), right click on hyperlink and copy that SAME URL as the link (if it is not automatically detected and changed). When I go to click on it, I am readirected to http://www.godaddy.com/domains/search.aspx?ci=53972. If I copy and paste the link directly into the browser, it works fine. Somebody knows what's going on? Thank you for your time. Andrej

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  • "The site's security certificate is not trusted!" on every SSL page?

    - by Isaac Waller
    I'm using the latest Chrome dev build on Mac OS X. Recently, I've been getting this message on any HTTPS webpage when I visit it the first time: The site's security certificate is not trusted! You attempted to reach checkout.google.com, but the server presented a certificate issued by an entity that is not trusted by your computer's operating system. This may mean that the server has generated its own security credentials, which Google Chrome cannot rely on for identity information, or an attacker may be trying to intercept your communications. You should not proceed, especially if you have never seen this warning before for this site. Why is this here, and how can I fix it? It may be because of my development build, but many other people use the dev version also, and I expect it would be fixed quicker then this.

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  • Typing lag in WinXP

    - by Ssvarc
    I'm working on a Dell Vostro 1000 laptop that has a mysterious lag in typing. You enter keystrokes and it takes a while to show up on the screen. WinXP Pro was freshly installed and the behavior is still here. Here is the weird part... I've tested the computer with the full Dell diagnostic suite, Prime95 (using UBCD4Win), and Memtest86. Everything checks out as fine. If I run a LiveCD such as UBCD4Win or Ubuntu (9.04?) then there is no typing issue. This is causing me lots of aggravation. Thoughts?

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  • Vista ICS issue

    - by Bill Grey
    I have a strange problem with Internet Connection Sharing on a laptop running Vista Business. This laptop is connected to the internet via the ethernet port, which goes to an ADSL modem. it is automatically assigned the IP address 192.168.1.50, and the modem/gateway is 192.168.1.1 My friends laptop is running Vista Home. Previously, I would create an ad hoc wireless network, enable ICS, and everything would be perfect. My friend would have internet access via this. However, something has now mysteriously broken. If I enable ICS on the wireless connection, it resets my Local Area Connection, assigning it the manual IP address of 192.168.0.1, which means my connection to the internet is destroyed. Both wireless adapters on each network are assigned auto configuration addresses, in the 168. range. They can see each other fine, but my friends laptop cannot access the internet via mine, even after I have restored the Local Area Connection settings. I understand the computer with ICS enabled must have the IP of 192.168.0.1, but previously, before whatever went wrong, my wireless adapter would be 192.168.0.1 and my friends computer would get an IP via DHCP. I have also tried setting static IP address and making a bridge, none of which works. How can I fix this problem, and prevent enabling ICS from touching my Local Area Connection? Both machines have no firewall, have appropriate settings etc...

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  • Mac OS X Update 10.6.8 weird phishing behaviour

    - by Carlos
    I just updated to Mac App Store 1.0.2 with the update to 10.6.8. The Mac App Store said I have one update available, for Angry Birds.... I do not have Angry Birds on my system, but when I clicked the update button I got the following message. "You have updates available for other accounts. Sign in to [email protected] to update applications for that account." Needless to say this account does not exist. Any ideas what this is all about?

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  • Remote Desktop Connection to the same screen as on the monitor?

    - by Ricket
    I'm running Windows Home Server on, well, my server. It's in my entertainment center, hooked to my TV, and I use it to listen to music and watch movies. Right now I have a keyboard and mouse stuck beside my TV so that I'm able to load a movie. It would be nice, though, to be able to remotely control the screen. Remote Desktop Connection seems to open its own session in the background, separate from the session shown on the monitor. This doesn't do any good because things started via remote desktop must be closed or changed via remote desktop, and I can't start a movie with remote desktop and then see it from the screen. Is there a way to get Remote Desktop Connection to connect to the visible screen? I am currently using UltraVNC; it was doing the job, but it has its quirks. For instance, the problem just now that prompted me to ask this question; upon trying to connect, UltraVNC informs me that "Server closed connection - The server running as application". This is just one of several problems I've had with it, and I want something that is as reliable and low-maintenance as the built-in Remote Desktop Connection. (and free) If the answer to the above is no, I'm welcome to recommendations for a different remote desktop system to try.

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  • Snort network instruction Mac OS X

    - by Rasatavohary
    I'm trying to learn network intrusion detection. When I try to launch Snort, in IDS mode, I get this message (I'm running Mac OS X): Initializing Network Interface en1 ERROR: OpenPcap() FSM compilation failed: syntax error PCAP command: snort Fatal Error, Quitting.. How can I fix this problem?

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  • Static DHCP!?

    - by voyager
    I've found some home wireless routers/ADSL+ modems (ZyXEL 660) talking about Static DHCP, when refering to assosiating a specific MAC to an IP, but still serve the configuration over DHCP. Doesn't this have another name? What does Cisco call this feature (that I know supports because I've used long time ago)?

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  • How do I find out the Mac Address Firefox submits for Geolocation?

    - by Jim McKeeth
    I moved, but have the same router and cable box. Now when I visit Google Maps it still shows my old location. I went to the SkyhookWireless update page to update my Mac Address with my new location. The process is you put in your Mac address and it shows you the current location, and then you adjust that location and submit it. When I got the Mac Address from the status page on my router Skyhook reported that location as in Pakistan, which isn't even the correct continent (as my old or new address). I tried every other Mac address I could come up with: The cable router, the Wireless router's other Mac address, my PC's Mac address, etc. and none of them reported any location on the Skyhook page. So I am guessing that there is another Mac address, or some other bit of information that is used by Firefox when it reports to Google Maps my current location. Now that you have the back story, how do I find the Mac address or whatever information it is that Firefox (or other browsers) use to determine my Geolocation? Everything I have read online is rather vague. The next option I am considering is hooking a logging proxy onto Firefox and seeing what data it sends, but I'd rather find an easier method. Related: How do I update the geo location of my house?

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  • DSL Modem with Wireless Router

    - by David
    I have a D-Link WBR-1310 wireless router and a TP-Link TD-8616 DSL modem. My old DSL modem died recently and I got the TP-Link as a replacement. With my old DSL modem, I plugged it into the WAN port on my D-Link and I could reach the internet through wireless and through the network. However, when I plugged the new TP-Link into the WAN port, I was not able to get any internet connectivity (either on the network ports or through wireless). So I plugged my labtop directly into the TP-Link DSL modem and I was able to get internet connectivity. I'm trying to figure out why my labtop can see the internet connection, but not the D-Link router. I think that the problem is due to the IP networking. My D-Link was originally set to have IP address 192.168.1.1. According to the documentation for the TP-Link DSL modem, it uses 192.168.1.1 as its IP address. I do not believe that my old DSL modem had an IP address. I logged into my D-Link router and changed its IP address to 192.168.1.2 and restarted it. Unfortunately, I still could not see the internet from my wireless devices. I've read a few forum postings which implied that I needed to setup a "bridge" between the two networks. Does that sound correct? Why didn't my old DSL modem require a bridge? I read pg. 12-13 of my D-Link's manual and they suggest that I need to disable UPnP, DHCP, and then plug the DSL modem into one of the LAN ports on my router. I'm concerned about doing this since I don't think that the firewall will work if I plug my DSL modem into one of the LAN ports. I also have a home NAS on my network and I wouldn't want that to be available over the internet. Does anyone have any advice about how I can get my TPLink DSL modem to work with my D-Link router? Thanks!

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