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  • How customers view and interact with a company

    The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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  • Quick guide to Oracle IRM 11g: Server configuration

    - by Simon Thorpe
    Quick guide to Oracle IRM 11g index Welcome to the second article in this quick quide to Oracle IRM 11g. Hopefully you've just finished the first article which takes you through deploying the software onto a Linux server. This article walks you through the configuration of this new service and contains a subset of information from the official documentation and is focused on installing the server on Oracle Enterprise Linux. If you are planning to deploy on a non-Linux platform, you will need to reference the documentation for platform specific information. Contents Introduction Create IRM WebLogic Domain Starting the Admin Server and initial configuration Introduction In the previous article the database was prepared, the WebLogic Application Server installed and the files required for an IRM server installed. But we don't actually have a configured system yet. We need to now create a WebLogic Domain in which the IRM server will run, then configure some of the settings and crypography so that we can create a context and be ready to seal some content and test it all works. This article doesn't cover the configuration of SSL communication from client to server. This is quite a big topic and a separate article has been dedicated for this area. In these articles I also use the hostname, irm.company.internal to reference the IRM server and later on use the hostname irm.company.com in reference to the public facing service. Create IRM WebLogic Domain First step is creating the WebLogic domain, in a console switch to the newly created IRM installation folder as shown below and we will run the domain configuration wizard. [oracle@irm /]$ cd /oracle/middleware/Oracle_IRM/common/bin [oracle@irm bin]$ ./config.sh First thing the wizard will ask is if you wish to create a new or extend an existing domain. This guide is creating a standalone system so you should select to create a new domain. Next step is to choose what technologies from the Oracle ECM Suite you wish this domain to host. You are only interested in selecting the option "Oracle Information Rights Management". When you select this check box you will notice that it also selects "Oracle Enterprise Manager" and "Oracle JRF" as these are dependencies of the IRM server. You then need to specify where you wish to place the domain files. I usually just change the domain name from base_domain or irm_domain and leave the others with their defaults. Now the domain will have a single user initially and by default this user is called "weblogic". I usually change this account name to "sysadmin" or "administrator", but in this guide lets just accept the default. With respects to the next dialog, again for eval or dev reasons, leave the server startup mode as development. The JDK should also be automatically detected. We now need to provide details of the database. This guide is using the Oracle 11gR2 database and the settings I used can be seen in the image to the right. There is a lot of configuration that can now be done for the admin server, any managed servers and where the deployments reside. In this guide I am leaving all of these to their defaults so do not check any of the boxes. However I will on this blog be detailing later how you can go back and setup things such as automated startup of an IRM server which require changes to these default settings. But for now, lets leave it all alone and just click next. Now we are ready to install. Note that from this dialog you can scroll the left window and see there are going to be two servers created from the defaults. The AdminServer which is where you modify settings for the WebLogic Server and also hosts the Oracle Enterprise Manager for IRM which allows to monitor the IRM service performance and also make service related settings (which we shortly do below) and the IRM_server1 which hosts the actual IRM services themselves. So go right ahead and hit create, the process is pretty quick and usually under 10 minutes. When the domain creation ends, it will give you the URL to the admin server. It's worth noting this down and the URL is usually; http://irm.company.internal:7001 Starting the Admin Server and initial configuration First thing to do is to start the WebLogic Admin server and review the initial IRM server settings. In this guide we are going to run the Admin server and IRM server in console windows, in another article I will discuss running these as background services. So for now, start a console and run the Admin server by doing the following. cd /oracle/middleware/user_projects/domains/irm_domain/ ./startWebLogic.sh Wait for the server to start, you are looking for the following line to be reported in the console window. <BEA-00360><Server started in RUNNING mode> First step is configuring the IRM service via Enterprise Manager. Now that the Admin server is running you can point a browser at http://irm.company.internal:7001/em. Login with the username and password you supplied when you created the domain. In Enterprise Manager the IRM service administrator is able to make server wide configuration. However finding where to access the pages with these settings can be a bit of a challenge. After logging in on the left you'll see a tree containing elements of the Enterprise Manager farm Farm_irm_domain. Open up Content Management, then Information Rights Management and finally select the IRM node. On the right then select the IRM menu item, navigate to the Administration section and now we have four options, for now, we are just going to look at General Settings. The image on the right proves that a picture is worth a thousand words (or 113 in this case). The General Settings page allows you to set the cryptographic algorithms used for protecting sealed content. Unless you have a burning need to increase the key lengths or you need to comply to a regulation or government mandate, AES192 is a good start. You can change this later on without worry. The most important setting here we need to make is the Server URL. In this blog article I go over why this URL is so important, basically every single piece of content you protect with Oracle IRM is going to have this URL embedded in it, so if it's wrong or unresolvable, then nobody can open the secured documents. Note that in our environment we have yet to do any SSL configuration of the service. If you intend to build a server without SSL, then use http as the protocol instead of https. But I would recommend using SSL and setting this up is described in the next article. I would also probably up the device count from 1 to 3. This means that any user can retrieve rights to access content onto 3 computers at any one time. The default of 1 doesn't really make sense in development, evaluation nor even production environments and my experience is that 3 is a better number. Next step is to create the keystore for the IRM server. When a classification (called a context) is created, Oracle IRM generates a unique set of symmetric keys which are used to secure the content itself. These keys are then encrypted with a set of "wrapper" asymmetric cryptography keys which are stored externally to the server either in a Java Key Store or a HSM. These keys need to be generated and the following shows my commands and the resulting output. I have greyed out the responses from the commands so you can see the input a little easier. [oracle@irmsrv ~]$ cd /oracle/middleware/wlserver_10.3/server/bin/ [oracle@irmsrv bin]$ ./setWLSEnv.sh CLASSPATH=/oracle/middleware/patch_wls1033/profiles/default/sys_manifest_classpath/weblogic_patch.jar:/oracle/middleware/patch_ocp353/profiles/default/sys_manifest_classpath/weblogic_patch.jar:/usr/java/jdk1.6.0_18/lib/tools.jar:/oracle/middleware/wlserver_10.3/server/lib/weblogic_sp.jar:/oracle/middleware/wlserver_10.3/server/lib/weblogic.jar:/oracle/middleware/modules/features/weblogic.server.modules_10.3.3.0.jar:/oracle/middleware/wlserver_10.3/server/lib/webservices.jar:/oracle/middleware/modules/org.apache.ant_1.7.1/lib/ant-all.jar:/oracle/middleware/modules/net.sf.antcontrib_1.1.0.0_1-0b2/lib/ant-contrib.jar: PATH=/oracle/middleware/wlserver_10.3/server/bin:/oracle/middleware/modules/org.apache.ant_1.7.1/bin:/usr/java/jdk1.6.0_18/jre/bin:/usr/java/jdk1.6.0_18/bin:/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/oracle/bin Your environment has been set. [oracle@irmsrv bin]$ cd /oracle/middleware/user_projects/domains/irm_domain/config/fmwconfig/ [oracle@irmsrv fmwconfig]$ keytool -genkeypair -alias oracle.irm.wrap -keyalg RSA -keysize 2048 -keystore irm.jks Enter keystore password: Re-enter new password: What is your first and last name? [Unknown]: Simon Thorpe What is the name of your organizational unit? [Unknown]: Oracle What is the name of your organization? [Unknown]: Oracle What is the name of your City or Locality? [Unknown]: San Francisco What is the name of your State or Province? [Unknown]: CA What is the two-letter country code for this unit? [Unknown]: US Is CN=Simon Thorpe, OU=Oracle, O=Oracle, L=San Francisco, ST=CA, C=US correct? [no]: yes Enter key password for (RETURN if same as keystore password): At this point we now have an irm.jks in the directory /oracle/middleware/user_projects/domains/irm_domain/config/fmwconfig. The reason we store it here is this folder would be backed up as part of a domain backup. As with any cryptographic technology, DO NOT LOSE THESE KEYS OR THIS KEY STORE. Once you've sealed content against a context, the keys will be wrapped with these keys, lose these keys, and you can't get access to any secured content, pretty important. Now we've got the keys created, we need to go back to the IRM Enterprise Manager and set the location of the key store. Going back to the General Settings page in Enterprise Manager scroll down to Keystore Settings. Leave the type as JKS but change the location to; /oracle/Middleware/user_projects/domains/irm_domain/config/fmwconfig/irm.jks and hit Apply. The final step with regards to the key store is we need to tell the server what the password is for the Java Key Store so that it can be opened and the keys accessed. Once more fire up a console window and run these commands (again i've greyed out the clutter to see the commands easier). You will see dummy passed into the commands, this is because the command asks for a username, but in this instance we don't use one, hence the value dummy is passed and it isn't used. [oracle@irmsrv fmwconfig]$ cd /oracle/middleware/Oracle_IRM/common/bin/ [oracle@irmsrv bin]$ ./wlst.sh ... lots of settings fly by... Welcome to WebLogic Server Administration Scripting Shell Type help() for help on available commands wls:/offline>connect('weblogic','password','t3://irmsrv.us.oracle.com:7001') Connecting to t3://irmsrv.us.oracle.com:7001 with userid weblogic ... Successfully connected to Admin Server 'AdminServer' that belongs to domain 'irm_domain'. Warning: An insecure protocol was used to connect to the server. To ensure on-the-wire security, the SSL port or Admin port should be used instead. wls:/irm_domain/serverConfig>createCred("IRM","keystore:irm.jks","dummy","password") Location changed to domainRuntime tree. This is a read-only tree with DomainMBean as the root. For more help, use help(domainRuntime)wls:/irm_domain/serverConfig>createCred("IRM","key:irm.jks:oracle.irm.wrap","dummy","password") Already in Domain Runtime Tree wls:/irm_domain/serverConfig> At last we are now ready to fire up the IRM server itself. The domain creation created a managed server called IRM_server1 and we need to start this, use the following commands in a new console window. cd /oracle/middleware/user_projects/domains/irm_domain/bin/ ./startManagedWebLogic.sh IRM_server1 This will start up the server in the console, unlike the Admin server, you need to provide the username and password for the service to start. Enter in your weblogic username and password when prompted. You can change this behavior by putting the password into a boot.properties file, read more about this in the WebLogic Server documentation. Once running, wait until you see the line; <Notice><WebLogicServer><BEA-000360><Server started in RUNNING mode> At this point we can now login to the Oracle IRM Management Website at the URL. http://irm.company.internal:1600/irm_rights/ The server is just configured for HTTP at the moment, no SSL involved. Just want to ensure we can get a working system up and running. You should now see a login like the image on the right and you can now login using your weblogic username and password. The next article in this guide goes over adding SSL and now testing your server by actually adding a few users, sealing some content and opening this content as a user.

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  • Storing Arbitrary Contact Information in Ruby on Rails

    - by Anthony Chivetta
    Hi, I am currently working on a Ruby on Rails app which will function in some ways like a site-specific social networking site. As part of this, each user on the site will have a profile where they can fill in their contact information (phone numbers, addresses, email addresses, employer, etc.). A simple solution to modeling this would be to have a database column per piece of information I allow users to enter. However, this seems arbitrary and limited. Further, to support allowing users to enter as many phone numbers as they would like requires the addition of another database table and joins. It seems to me that a better solution would be to serialize all the contact information entered by a user into a single field in their row. Since I will never be conditioning a SQL query on this information, such a solution wouldn't be any less efficient. Ideally, I would like to use a vCard as my serialization format. vCards are the standard solution to storing contact information across the web, and reusing tested solutions is a Good Thing. Alternative serialization formats would include simply marshaling a ruby hash, or YAML. Regardless of serialization format, supporting the reading and updating of this information in a rails-like way seems to be a major implementation challenge. So, here's the question: Has anyone seen this approach used in a rails application? Are there any rails plugins or gems that make such a system easy to implement? Ideally what I would like is an acts_as_vcard to add to my model object that would handle editing the vcard for me and saving it back to the database.

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  • Finding useful crash-information in Windows 8 Consumer Preview

    - by Lukas Knuth
    I'm currently diving into C# and wanted to play around with the new Metro-styled-applications introduced with Windows 8, so I updated my Windows 7 to Windows 8 Consumer Preview. The problem I'm facing right now is, that the system freezes after 3-5 minutes. It does not take any input from the keyboard or mouse and it does not recover (at least not in less then 10 minutes). Since I have a background in Linux, I'd like to find some information about the cause of the freeze, but I have no idea where to search. I checked the system-logs (under "System Control" - "Management") but they only record that the system was shut down unexpectedly (doe to the face that I held down the power-button to reboot the PC). There is no useful crash-information in there. I don't want to spend hours on randomly reinstalling drivers and doing things that "might help". Isn't there any place I can find some useful information about the freeze? Before you ask: I installed Windows 8 as an updated on my old Windows 7 installation (which worked fine by the way). My hardware fits the minimum requirements (specs can be found here, the MacMini 3,1 model with 2GHz processor). I have updated the graphics-card drivers to the newest Windows 8 drivers from nVidia.

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  • Information on the BMPP File Extension/Format

    - by Angel Brighteyes
    I am looking for information on the file type BMPp. Namely I need an application that can create this file type, preferably open source or free. Wikipedia says for BMP File Format that 'BMPp' is a "type code", which is the "mechanism used by pre-OSX Macs ... to denote a files format..." (Look in the little info-box of general information under "Type code"). Continuing my research, I found an old 2009 archived mailing list "Re: Incorrect png file type 'PNG' that talks about something related to another problem a developer is having. In the response he talks about there being variant file types, and lists BMPp as being linked to an old version of Graphics Converter. The company Lemkesoft sells Graphics Converter, which I am not willing to purchase. I can't imagine that the only program in existence to make a BMPp file is that program. There has got to be another way to make that file type, other than creating a BMP file and just renaming it to BMPp (unless of course it is really that easy)? This is the first time I've run into this file format, and it took a bit on Google, Bing, and Wikipedia to find the information that I've posted here. Any further help would be appreciated.

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  • To 'seal' or to 'wrap': that is the question ...

    - by Simon Thorpe
    If you follow this blog you will already have a good idea of what Oracle Information Rights Management (IRM) does. By encrypting documents Oracle IRM secures and tracks all copies of those documents, everywhere they are shared, stored and used, inside and outside your firewall. Unlike earlier encryption products authorized end users can transparently use IRM-encrypted documents within standard desktop applications such as Microsoft Office, Adobe Reader, Internet Explorer, etc. without first having to manually decrypt the documents. Oracle refers to this encryption process as 'sealing', and it is thanks to the freely available Oracle IRM Desktop that end users can transparently open 'sealed' documents within desktop applications without needing to know they are encrypted and without being able to save them out in unencrypted form. So Oracle IRM provides an amazing, unprecedented capability to secure and track every copy of your most sensitive information - even enabling end user access to be revoked long after the documents have been copied to home computers or burnt to CD/DVDs. But what doesn't it do? The main limitation of Oracle IRM (and IRM products in general) is format and platform support. Oracle IRM supports by far the broadest range of desktop applications and the deepest range of application versions, compared to other IRM vendors. This is important because you don't want to exclude sensitive business processes from being 'sealed' just because either the file format is not supported or users cannot upgrade to the latest version of Microsoft Office or Adobe Reader. But even the Oracle IRM Desktop can only open 'sealed' documents on Windows and does not for example currently support CAD (although this is coming in a future release). IRM products from other vendors are much more restrictive. To address this limitation Oracle has just made available the Oracle IRM Wrapper all-format, any-platform encryption/decryption utility. It uses the same core Oracle IRM web services and classification-based rights model to manually encrypt and decrypt files of any format on any Java-capable operating system. The encryption envelope is the same, and it uses the same role- and classification-based rights as 'sealing', but before you can use 'wrapped' files you must manually decrypt them. Essentially it is old-school manual encryption/decryption using the modern classification-based rights model of Oracle IRM. So if you want to share sensitive CAD documents, ZIP archives, media files, etc. with a partner, and you already have Oracle IRM, it's time to get 'wrapping'! Please note that the Oracle IRM Wrapper is made available as a free sample application (with full source code) and is not formally supported by Oracle. However it is informally supported by its author, Martin Lambert, who also created the widely-used Oracle IRM Hot Folder automated sealing application.

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  • Content Encryption Options in Oracle IRM 11g

    - by martin.abrahams
    Another of the innovations in Oracle IRM 11g is a wider choice of encryption algorithms for protecting content. The choice is now as illustrated below. As you see, three of the choices are marked as FIPS options, where FIPS refers to the Federal Information Processing Standard Publication 140-2, a U.S. government security standard for accreditation of cryptographic modules.

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  • New Oracle IRM 11g presentation video

    - by Simon Thorpe
    In amongst all the end of year activity we've been able to start the creation of some new YouTube video's of the Oracle IRM 11g release. First on the agenda was to show the core features of Oracle IRM with the new 11g server. We also created a demonstration of the simple ways content can be secured without any training on the end users part and without impacting their existing day to day practice of using sensitive information. Have a look at this video...

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  • IRM and Consumerization

    - by martin.abrahams
    As the season of rampant consumerism draws to its official close on 12th Night, it seems a fitting time to discuss consumerization - whereby technologies from the consumer market, such as the Android and iPad, are adopted by business organizations. I expect many of you will have received a shiny new mobile gadget for Christmas - and will be expecting to use it for work as well as leisure in 2011. In my case, I'm just getting to grips with my first Android phone. This trend developed so much during 2010 that a number of my customers have officially changed their stance on consumer devices - accepting consumerization as something to embrace rather than resist. Clearly, consumerization has significant implications for information control, as corporate data is distributed to consumer devices whether the organization is aware of it or not. I daresay that some DLP solutions can limit distribution to some extent, but this creates a conflict between accepting consumerization and frustrating it. So what does Oracle IRM have to offer the consumerized enterprise? First and foremost, consumerization does not automatically represent great additional risk - if an enterprise seals its sensitive information. Sealed files are encrypted, and that fundamental protection is not affected by copying files to consumer devices. A device might be lost or stolen, and the user might not think to report the loss of a personally owned device, but the data and the enterprise that owns it are protected. Indeed, the consumerization trend is another strong reason for enterprises to deploy IRM - to protect against this expansion of channels by which data might be accidentally exposed. It also enables encryption requirements to be met even though the enterprise does not own the device and cannot enforce device encryption. Moving on to the usage of sealed content on such devices, some of our customers are using virtual desktop solutions such that, in truth, the sealed content is being opened and used on a PC in the normal way, and the user is simply using their device for display purposes. This has several advantages: The sensitive documents are not actually on the devices, so device loss and theft are even less of a worry The enterprise has another layer of control over how and where content is used, as access to the virtual solution involves another layer of authentication and authorization - defence in depth It is a generic solution that means the enterprise does not need to actively support the ever expanding variety of consumer devices - the enterprise just manages some virtual access to traditional systems using something like Citrix or Remote Desktop services. It is a tried and tested way of accessing sealed documents. People have being using Oracle IRM in conjunction with Citrix and Remote Desktop for several years. For some scenarios, we also have the "IRM wrapper" option that provides a simple app for sealing and unsealing content on a range of operating systems. We are busy working on other ways to support the explosion of consumer devices, but this blog is not a proper forum for talking about them at this time. If you are an Oracle IRM customer, we will be pleased to discuss our plans and your requirements with you directly on request. You can be sure that the blog will cover the new capabilities as soon as possible.

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  • What is the value of an Enterprise Resource Planning (ERP) System?

    According to PWC.com ERP systems can add tremendous value to a company’s core business functionality.  Below PWC.com summarizes the primary value that an ERP can add to a company. ERPs are a collection business application that coordinates the resources, information, and activities required for core business processes. ERPs are strategic tools used to reduce costs, improve business processes, and healthier risk management.

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  • Could not find DHCP daemon to get information on Belkin G Wifi Router

    - by Anirudh Goel
    I am using a Belkin G Wireless Router F5D7234, and i have a DSL connection with only a ethernet cable. So i connected the cable to the Modem port and allowed it to use Dyanmic IP, it worked successfully and an ip was assigned to it and multiple computers could connect to it and browse. But after some time the power went off and after then upon rebooting it is taking about half hour to get an IP address. Upon seeing the log i see this entry repeatedly 07/02/2010 23:22:34 DHCP Client: [WAN]Could not find DHCP daemon to get information 07/02/2010 23:22:32 DHCP Client: [WAN]Send Discover 07/02/2010 23:22:30 DHCP Client: [WAN]Send Discover 07/02/2010 23:22:28 DHCP Client: [WAN]Send Discover 07/02/2010 23:22:26 DHCP Client: [WAN]Send Discover 07/02/2010 23:22:26 DHCP Client: [WAN]Could not find DHCP daemon to get information 07/02/2010 23:22:24 DHCP Client: [WAN]Send Discover 07/02/2010 23:22:22 DHCP Client: [WAN]Send Discover 07/02/2010 23:22:20 DHCP Client: [WAN]Send Discover 07/02/2010 23:22:18 DHCP Client: [WAN]Send Discover Any idea what i can do? I tried using another belkin router of same model and make and there also i faced the same problem.

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  • Meta Information within Apache config files

    - by purpletonic
    I have a number of VirtualHosts config files controlling sites served on Ubuntu server using Apache. I'm writing a ruby script to parse these files, and then display information about the site being hosted. One of the things I'd like to do is display a user friendly name for each site for easier identification, rather than relying on ServerName, or ServerAlias, to determine the site name. Does anyone know of an Apache configuration directive that exists for this purpose, or for displaying other related meta information about a config file, or will I have to use comments rather than a directive instead? Thanks!

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  • Media Information for Constant and Variable bit rate of Video files

    - by cpx
    What is this Maximum bit rate for a .mp4 format file whose bit rate mode is Constant? Media information displayed for MP4 (Using MediaInfo Tool) ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : [email protected] Format settings, CABAC : No Format settings, ReFrames : 1 frame Codec ID : avc1 Codec ID/Info : Advanced Video Coding Bit rate mode : Constant Bit rate : 1 500 Kbps Maximum bit rate : 3 961 Kbps Display aspect ratio : 4:3 Frame rate mode : Constant Frame rate : 29.970 fps Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.163 In this case where the bit rate mode is set to Variable, is the Bit rate field where the value is displayed as 309 is its average bit rate? Media information displayed for M4V (Using MediaInfo Tool) ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : [email protected] Format settings, CABAC : No Format settings, ReFrames : 1 frame Codec ID : avc1 Codec ID/Info : Advanced Video Coding Bit rate mode : Variable Bit rate : 309 Kbps Display aspect ratio : 16:9 Frame rate mode : Variable Frame rate : 23.976 fps Minimum frame rate : 23.810 fps Maximum frame rate : 24.390 fps Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.229 Writing library : x264 core 120

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  • Get sudoers information for all users on a server

    - by Jon Kruger
    I want to collect information on what sudoers actions a user can perform on a server. From what I've read, you can do this with the command sudo -l -U username. However, one server that I have has a slightly older version of sudo (1.6.7p5) and the -U option doesn't seem to exist (I don't own the server so I can't just upgrade to a newer version of sudo). Has anyone ever had to collect sudoers information for all users on a server? How would you recommend doing it?

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  • Failure to copy files with ownership/ACL information on a Windows Server 2008 R2 machine

    - by darklion
    I'm attempting to copy a directory tree, maintaining its ownership information using the command: XCOPY S:\ProjectsDefault\Tempalte\admin S:\Projects\00\111\admin /S /E /I /O the command gives an Access denied error message, and while it does create the directory tree, the ownership and ACL information is not copied. This is being done on a Windows 2008 R2 Server which has mounted a share from a Windows 2003 R2 domain controller. The user has been been granted full access to the share and is a member of the Domain Admins security group. Oddly enough, the command does work if performed on a different (Windows 2003 R2 Server). (It also works if done using the Domain Administrator account on the 2008 server.)

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  • Outlook 2010 Unable to See Free/Busy Information While Outlook 2007 can

    - by confusedone
    In this office, most of us are using Outlook 2007, while a few of us uses Outlook 2010. For Outlook 2007, we are able to view other people's free busy information after hacking the registry of HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar and enter a new DWORD value data called 'UseLegacyFB' and set the value as 1. Once we do that, we are able to view people's free/busy information. I don't know what to do with the Outlook 2010, since hacking the registry and updating windows did not work. Help? :(

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  • Filling up bounded form with information from another table while creating new record

    - by amir shadaab
    I have an excel sheet with information about each employee. I keep getting new updated spreadsheet every month. I have to create a database managing cases related to the employees. I have a database and the bounded form already created for the cases which also contain emp info fields. What I am trying to do is to only type in the emp id in the form and want the form to look up in the spreadsheet(which can be a table in the cases db) and populate other fields in the form and that information can go into the cases db. Can this be done?

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  • How to pull SNMP information from Windows commandline without installing software

    - by mkanet
    I would like to be able to quickly pull SNMP information via commandline such as device uptime. I noticed Net-SNMP's snmpget.exe can do this; but it looks like I need to install Net-SNMP first before I can use that executable. Isn't there any way to make this executable portable? When I simply copy it to another machine and try to execute it, it complains that netsnmp.dll is missing. If I copy that file to the same folder, it still says the file is missing. I even tried to regsvr32 that dll, but I was unsuccessful. Maybe there's a better way to get simple SNMP information from the Windows command line using royalty free/non-commercial software? Edit: It looks like I may be able to answer my own question. http://www.snmpsoft.com/freetools/snmpget.html "SNMPGet.exe"

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  • Common business drivers that lead to creating and sustaining a project

    Common business drivers that lead to creating and sustaining a project include and are not limited to: cost reduction, increased return on investment (ROI), reduced time to market, increased speed and efficiency, increased security, and increased interoperability. These drivers primarily focus on streamlining and reducing cost to make a company more profitable with less overhead. According to Answers.com cost reduction is defined as reducing costs to improve profitability, and may be implemented when a company is having financial problems or prevent problems. ROI is defined as the amount of value received relative to the amount of money invested according to PayperclickList.com.  With the ever increasing demands on businesses to compete in today’s market, companies are constantly striving to reduce the time it takes for a concept to become a product and be sold within the global marketplace. In business, some people say time is money, so if a project can reduce the time a business process takes it in fact saves the company which is always good for the bottom line. The Social Security Administration states that data security is the protection of data from accidental or intentional but unauthorized modification, destruction. Interoperability is the capability of a system or subsystem to interact with other systems or subsystems. In my personal opinion, these drivers would not really differ for a profit-based organization, compared to a non-profit organization. Both corporate entities strive to reduce cost, and strive to keep operation budgets low. However, the reasoning behind why they want to achieve this does contrast. Typically profit based organizations strive to increase revenue and market share so that the business can grow. Alternatively, not-for-profit businesses are more interested in increasing their reach within communities whether it is to increase annual donations or invest in the lives of others. Success or failure of a project can be determined by one or more of these drivers based on the scope of a project and the company’s priorities associated with each of the drivers. In addition, if a project attempts to incorporate multiple drivers and is only partially successful, then the project might still be considered to be a success due to how close the project was to meeting each of the priorities. Continuous evaluation of the project could lead to a decision to abort a project, because it is expected to fail before completion. Evaluations should be executed after the completion of every software development process stage. Pfleeger notes that software development process stages include: Requirements Analysis and Definition System Design Program Design Program Implementation Unit Testing Integration Testing System Delivery Maintenance Each evaluation at every state should consider all the business drivers included in the scope of a project for how close they are expected to meet expectations. In addition, minimum requirements of acceptance should also be included with the scope of the project and should be reevaluated as the project progresses to ensure that the project makes good economic sense to continue. If the project falls below these benchmarks then the project should be put on hold until it does make more sense or the project should be aborted because it does not meet the business driver requirements.   References Cost Reduction Program. (n.d.). Dictionary of Accounting Terms. Retrieved July 19, 2009, from Answers.com Web site: http://www.answers.com/topic/cost-reduction-program Government Information Exchange. (n.d.). Government Information Exchange Glossary. Retrieved July 19, 2009, from SSA.gov Web site: http://www.ssa.gov/gix/definitions.html PayPerClickList.com. (n.d.). Glossary Term R - Pay Per Click List. Retrieved July 19, 2009, from PayPerClickList.com Web site: http://www.payperclicklist.com/glossary/termr.html Pfleeger, S & Atlee, J.(2009). Software Engineering: Theory and Practice. Boston:Prentice Hall Veluchamy, Thiyagarajan. (n.d.). Glossary « Thiyagarajan Veluchamy’s Blog. Retrieved July 19, 2009, from Thiyagarajan.WordPress.com Web site: http://thiyagarajan.wordpress.com/glossary/

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  • Protecting offline IRM rights and the error "Unable to Connect to Offline database"

    - by Simon Thorpe
    One of the most common problems I get asked about Oracle IRM is in relation to the error message "Unable to Connect to Offline database". This error message is a result of how Oracle IRM is protecting the cached rights on the local machine and if that cache has become invalid in anyway, this error is thrown. Offline rights and security First we need to understand how Oracle IRM handles offline use. The way it is implemented is one of the main reasons why Oracle IRM is the leading document security solution and demonstrates our methodology to ensure that solutions address both security and usability and puts the balance of these two in your control. Each classification has a set of predefined roles that the manager of the classification can assign to users. Each role has an offline period which determines the amount of time a user can access content without having to communicate with the IRM server. By default for the context model, which is the classification system that ships out of the box with Oracle IRM, the offline period for each role is 3 days. This is easily changed however and can be as low as under an hour to as long as years. It is also possible to switch off the ability to access content offline which can be useful when content is very sensitive and requires a tight leash. So when a user is online, transparently in the background, the Oracle IRM Desktop communicates with the server and updates the users rights and offline periods. This transparent synchronization period is determined by the server and communicated to all IRM Desktops and allows for users rights to be kept up to date without their intervention. This allows us to support some very important scenarios which are key to a successful IRM solution. A user doesn't have to make any decision when going offline, they simply unplug their laptop and they already have their offline periods synchronized to the maximum values. Any solution that requires a user to make a decision at the point of going offline isn't going to work because people forget to do this and will therefore be unable to legitimately access their content offline. If your rights change to REMOVE your access to content, this also happens in the background. This is very useful when someone has an offline duration of a week and they happen to make a connection to the internet 3 days into that offline period, the Oracle IRM Desktop detects this online state and automatically updates all rights for the user. This means the business risk is reduced when setting long offline periods, because of the daily transparent sync, you can reflect changes as soon as the user is online. Of course, if they choose not to come online at all during that week offline period, you cannot effect change, but you take that risk in giving the 7 day offline period in the first place. If you are added to a NEW classification during the day, this will automatically be synchronized without the user even having to open a piece of content secured against that classification. This is very important, consider the scenario where a senior executive downloads all their email but doesn't open any of it. Disconnects the laptop and then gets on a plane. During the flight they attempt to open a document attached to a downloaded email which has been secured against an IRM classification the user was not even aware they had access to. Because their new role in this classification was automatically synchronized their experience is a good one and the document opens. More information on how the Oracle IRM classification model works can be found in this article by Martin Abrahams. So what about problems accessing the offline rights database? So onto the core issue... when these rights are cached to your machine they are stored in an encrypted database. The encryption of this offline database is keyed to the instance of the installation of the IRM Desktop and the Windows user account. Why? Well what you do not want to happen is for someone to get their rights for content and then copy these files across hundreds of other machines, therefore getting access to sensitive content across many environments. The IRM server has a setting which controls how many times you can cache these rights on unique machines. This is because people typically access IRM content on more than one computer. Their work desktop, a laptop and often a home computer. So Oracle IRM allows for the usability of caching rights on more than one computer whilst retaining strong security over this cache. So what happens if these files are corrupted in someway? That's when you will see the error, Unable to Connect to Offline database. The most common instance of seeing this is when you are using virtual machines and copy them from one computer to the next. The virtual machine software, VMWare Workstation for example, makes changes to the unique information of that virtual machine and as such invalidates the offline database. How do you solve the problem? Resolution is however simple. You just delete all of the offline database files on the machine and they will be recreated with working encryption when the Oracle IRM Desktop next starts. However this does mean that the IRM server will think you have your rights cached to more than one computer and you will need to rerequest your rights, even though you are only going to be accessing them on one. Because it still thinks the old cache is valid. So be aware, it is good practice to increase the server limit from the default of 1 to say 3 or 4. This is done using the Enterprise Manager instance of IRM. So to delete these offline files I have a simple .bat file you can use; Download DeleteOfflineDBs.bat Note that this uses pskillto stop the irmBackground.exe from running. This is part of the IRM Desktop and holds open a lock to the offline database. Either kill this from task manager or use pskillas part of the script.

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  • Great Example of Community How-To Doc

    - by ultan o'broin
    Always on the lookout for examples of community doc, and here's a great one: Chet Justice (@oraclenerd) just launched an eBook version (PDF actually) of John Piwowar's (@jpiwowar) very popular multi-part E-Business Suite Installation Guide. You can obtain it using the PayPal buttons here. All in a good cause too. Creation of how-to information like this for functional or technical tasks, along with working examples about post-install steps, configurations and customizations, is what an applications community value-add is all about. Each community is different of course, an Adobe PhotoShop community might be more interested in templates. Great to see the needs of the community being met like this. If you have other examples you'd like to share, then find the comments.

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  • New success stories for Oracle IRM and blog translations

    - by Simon Thorpe
    While we have been busy with the release of Oracle IRM 11g, we've had some customers create a few more success stories for us. These have now been added to our success stories page on this blog, quick links to them are below. Also the announcement has generated a lot of interest globally within Oracle and as such our friends in Latin America have been asking for some translated pages on the blog. So the first of these are now available in Brazilian Portuguese for both the Oracle IRM overview and the simple demonstration online where anyone can self register and experience Oracle IRM protected content. If you work for Oracle sales and would like to translate any of the information on this blog please contact us.

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  • Why is it so hard to find anything on MS site?

    - by Amir Rezaei
    I have always had this question in my mind and I would really be happy to get an explanation for this. Is it only me or do you also feel the same way that it's hard to find anything on MS site. For example, every time I need to download .NET framework I have to Google it. You never know what you can download, no category for downloads. You are simply left to a search field. You never know if you downloaded the latest version of the file. The tragically true is that you have to rely on their competitor Google to find anything on their site. I know that they are a big company. But is it really that hard to have an organized way to publish information?

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  • Are there any formalized/mathematical theories of software testing?

    - by Erik Allik
    Googling "software testing theory" only seems to give theories in the soft sense of the word; I have not been able to find anything that would classify as a theory in the mathematical, information theoretical or some other scientific field's sense. What I'm looking for is something that formalizes what testing is, the notions used, what a test case is, the feasibility of testing something, the practicality of testing something, the extent to which something should be tested, formal definition/explanation of code coverage, etc. UPDATE: Also, I'm not sure, intuitively, about the connection between formal verification and what I asked, but there's clearly some sort of connection.

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