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• Master Data

  - by david.butler(at)oracle.com

  Let's take a deeper look at what we mean when we talk about 'Master' data. In its most general sense, master data is data that exists in more than one operational application. These are the applications that automate business processes. These applications require significant amounts of data to function correctly.  This includes data about the objects that are involved in transactions, as well as the transaction data itself.  For example, when a customer buys a product, the transaction is managed by a sales application.  The objects of the transaction are the Customer and the Product.  The transactional data is the time, place, price, discount, payment methods, etc. used at the point of sale. Many thousands of transactional data attributes are needed within the application. These important data elements are local to the applications and have no bearing on other applications. Harmonization and synchronization across applications is not necessary. The Customer and Product objects of the transaction also have a large number of attributes. Customer for example, includes hierarchies, hierarchical and matrixed relationships, contacts, classifications, preferences, accounts, identifiers, profiles, and addresses galore for 'ship to', 'mail to'; 'service at'; etc. Dozens of attributes exist for individuals, hundreds for organizations, and thousands for products. This data has meaning beyond any particular application. It exists in many applications and drives the vital cross application enterprise business processes. These are the processes that define and differentiate the organization. At every decision point, information about the objects of the process determines the direction of the process flow. This is the nature of the data that exists in more than one application, and this is why we call it 'master data'. Let me elaborate. Parties Oracle has developed a party schema to model all participants in your daily business operations. It models people, organizations, groups, customers, contacts, employees, and suppliers. It models their accounts, locations, classifications, and preferences.  And most importantly, it models the vast array of hierarchical and matrixed relationships that exist between all the participants in your real world operations.  The model logically separates people and organizations from their relationships and accounts.  This separation creates flexibility unmatched in the industry and accounts for the fact that the Oracle schema for Customers, Suppliers, and Accounts is a true superset of the wide variety of commercial and homegrown customer models in existence. Sites Sites are places where business is conducted. They can be addresses, clusters such as retail malls, locations within a cluster, floors within a building, places where meters are located, rooms on floors, etc.  Fully understanding all attributes of a site is key to many business processes. Attributes such as 'noise abatement policy' at a point of delivery, or the size of an oven in a business kitchen drive day-to-day activities such as delivery schedules or food promotions. Typically this kind of data is siloed in departments and scattered across applications and spreadsheets.  This leads to conflicting information and poor operational efficiencies. Oracle's Global Single Schema can hold all site attributes in one place and enables a single version of authoritative site information across the enterprise. Products and Services The Oracle Global Single Schema also includes a number of entities that define the products and services a company creates and offers for sale. Key entities include Items organized into Catalogs and Price Lists. The Catalog structures provide for the ability to capture different views of a product such as engineering, manufacturing, and service which are based on a unified product model. As a result, designers, manufacturing engineers, purchasers and partners can work simultaneously on a common product definition. The Catalog schema allows for unlimited attributes, combines them into meaningful groups, and maps them to catalog categories to track these different types of information. The model also maps an unlimited number of functional structures for each item. For example, multiple Bills of Material (BOMs) can be constructed representing requirements BOM, features BOM, and packaging BOM for an item. The Catalog model also supports hierarchical information about each item and all standard Global Data Synchronization attributes. Business Processes Utilizing Linked Data Entities Each business entity codified into a centralized master data environment significantly improves the efficiency of the automated business processes that use the consolidated data.  When all the key business entities used by an organization's process are so consolidated, the advantages are multiplied.  The primary reason for business process breakdowns (i.e. data errors across application boundaries) is eliminated. All processes are positively impacted and business process automation is itself automated.  I like to use the "Call to Resolution" business process as an example to help illustrate this important point. It involves call center applications, service applications, RMA applications, transportation applications, inventory applications, etc. Customer, Site, Product and Supplier master data must all be correct and consistent across these applications.  What's more, the data relationships between customer and product, and product and suppliers must be right. This is the minimum quality needed to insure the business process flows without error. But that is not the end of the story. Critical master data attributes such as customer loyalty, profitability, credit worthiness, and propensity to buy can optimize the call center point of contact component of the process. Critical product information such as alternative parts or equivalent products can optimize the resolution selected by the process. A comprehensive understanding of the 'service at' location can help insure multiple trips are avoided in the process. Full supplier information on reliability, delivery delays, and potential alternates can prevent supplier exceptions and play a significant role in optimizing the process.  In other words, these master data attributes enable the optimization of the "Call to Resolution" enterprise business process. Master data supports and guides business process flows. Thus the phrase 'Master Data' is indeed appropriate. MDM is the software that houses, manages, and governs the master data that resides in all applications and controls the enterprise business processes. A complete master data solution takes a data model that holds fully attributed master data entities and their inter-relationships. Oracle has this model. Oracle, with its deep understanding of application data is the logical choice for managing all your master data within the enterprise whether or not your organization actually runs any Oracle Applications.

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• How to use XSLT to tag specific nodes with unique, sequential, increasing integer ids?

  - by ~otakuj462

  Hi, I'm trying to use XSLT to transform a document by tagging a group of XML nodes with integer ids, starting at 0, and increasing by one for each node in the group. The XML passed into the stylesheet should be echoed out, but augmented to include this extra information. Just to be clear about what I am talking about, here is how this transformation would be expressed using DOM: states = document.getElementsByTagName("state"); for( i = 0; i < states.length; i++){ states.stateNum = i; } This is very simple with DOM, but I'm having much more trouble doing this with XSLT. The current strategy I've devised has been to start with the identity transformation, then create a global variable which selects and stores all of the nodes that I wish to number. I then create a template that matches that kind of node. The idea, then, is that in the template, I would look up the matched node's position in the global variable nodelist, which would give me a unique number that I could then set as an attribute. The problem with this approach is that the position function can only be used with the context node, so something like the following is illegal: <template match="state"> <variable name="stateId" select="@id"/> <variable name="uniqueStateNum" select="$globalVariable[@id = $stateId]/position()"/> </template> The same is true for the following: <template match="state"> <variable name="stateId" select="@id" <variable name="stateNum" select="position($globalVariable[@id = $stateId])/"/> </template> In order to use position() to look up the position of an element in $globalVariable, the context node must be changed. I have found a solution, but it is highly suboptimal. Basically, in the template, I use for-each to iterate through the global variable. For-each changes the context node, so this allows me to use position() in the way I described. The problem is that this turns what would normally be an O(n) operation into an O(n^2) operation, where n is the length of the nodelist, as this require iterating through the whole list whenever the template is matched. I think that there must be a more elegant solution. Altogether, here is my current (slightly simplified) xslt stylesheet: <?xml version="1.0"?> <xsl:stylesheet xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:s="http://www.w3.org/2005/07/scxml" xmlns="http://www.w3.org/2005/07/scxml" xmlns:c="http://msdl.cs.mcgill.ca/" version="1.0"> <xsl:output method="xml"/> <!-- we copy them, so that we can use their positions as identifiers --> <xsl:variable name="states" select="//s:state" /> <!-- identity transform --> <xsl:template match="@*|node()"> <xsl:copy> <xsl:apply-templates select="@*|node()"/> </xsl:copy> </xsl:template> <xsl:template match="s:state"> <xsl:variable name="stateId"> <xsl:value-of select="@id"/> </xsl:variable> <xsl:copy> <xsl:apply-templates select="@*"/> <xsl:for-each select="$states"> <xsl:if test="@id = $stateId"> <xsl:attribute name="stateNum" namespace="http://msdl.cs.mcgill.ca/"> <xsl:value-of select="position()"/> </xsl:attribute> </xsl:if> </xsl:for-each> <xsl:apply-templates select="node()"/> </xsl:copy> </xsl:template> </xsl:stylesheet> I'd appreciate any advice anyone can offer. Thanks.

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• WPF: How to data bind an object to an element and apply a data template through code?

  - by Boris

  I have created a class LeagueMatch. public class LeagueMatch { public string Home { get { return home; } set { home = value; } } public string Visitor { get { return visitor; } set { visitor = value; } } private string home; private string visitor; public LeagueMatch() { } } Next, I have defined a datatemplate resource for LeagueMatch objects in XAML: <DataTemplate x:Key="MatchTemplate" DataType="{x:Type entities:LeagueMatch}"> <Grid Name="MatchGrid" Width="140" Height="50" Margin="5"> <Grid.RowDefinitions> <RowDefinition Height="*" /> <RowDefinition Height="*" /> <RowDefinition Height="*" /> </Grid.RowDefinitions> <TextBlock Grid.Row="0" Text="{Binding Home}" /> <TextBlock Grid.Row="1" Text="- vs -" /> <TextBlock Grid.Row="2" Text="{Binding Visitor}" /> </Grid> </DataTemplate> In the XAML code-behind, I want to create a ContentPresenter object and to set it's data binding to a previously initialized LeagueMatch object and apply the defined data template. How is that supposed to be done? Thanks.

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• In the iPad SplitView template, where's the code that specifies which views are to be used in the Sp

  - by Dr Dork

  In the iPad Programming Guide, it gives the following code example for specifying the two views (firstVC and secondVC) that will be used in the SplitView... - (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions { MyFirstViewController* firstVC = [[[MyFirstViewController alloc] initWithNibName:@"FirstNib" bundle:nil] autorelease]; MySecondViewController* secondVC = [[[MySecondViewController alloc] initWithNibName:@"SecondNib" bundle:nil] autorelease]; UISplitViewController* splitVC = [[UISplitViewController alloc] init]; splitVC.viewControllers = [NSArray arrayWithObjects:firstVC, secondVC, nil]; [window addSubview:splitVC.view]; [window makeKeyAndVisible]; return YES; } but when I actually create a new SplitView project in Xcode, I don't see any code that specifies which views should be added to the SplitView. Here's the code from the SplitView template... - (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions { // Override point for customization after app launch rootViewController.managedObjectContext = self.managedObjectContext; // Add the split view controller's view to the window and display. [window addSubview:splitViewController.view]; [window makeKeyAndVisible]; return YES; } Thanks in advance for all your help! I'm going to continue researching this question right now.

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• Problem with TTWebController… alternative view controller template for UIWebView?

  - by prendio2

  I have a UIWebView with content populated from a Last.fm API call. This content contains links, many of which are handled by parsing info from the URL in: - (BOOL)webView:(UIWebView *)aWbView shouldStartLoadWithRequest:(NSURLRequest *)request navigationType:(UIWebViewNavigationType)navigationType; …and passing that info on to appropraite view controllers. When I cannot handle a URL I would like to push a new view controller on the stack and load the webpage into a UIWebView there. The TTWebController in Three20 looks very promising since it has also implemented a navigation toolbar, loading indicators etc. Somewhat naively perhaps I thought I would be able to use this controller to display web content in my app, without implementing Three20 throughout the app. I followed the instructions on github to add Three20 to my project and added the following code to deal with URLs in shouldStartLoadWithRequest: TTWebController* browser = [[TTWebController alloc]init]; [browser openURL:@"http://three20.info"]; //initially test with this URL [self.navigationController pushViewController:navigator animated:YES]; This crashes my app however with the following notice: *** -[TTNavigator setParentViewController:]: unrecognized selector sent to instance 0x3d5db70 What else do I need to do to implement the TTWebController in my app? Or do you know of an alternative view controller template that I can use instead of the Three20 implementation?

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• How to display combo box as textbox in WPF via a style template trigger?

  - by Greg R

  I would like to display a combobox drop down list as a textbox when it's set to be read only. For some reason I can't seem to bind the text of the selected item in the combo box to the textbox. This is my XAML: <Style x:Key="EditableDropDown" TargetType="ComboBox"> <Style.Triggers> <Trigger Property="IsReadOnly" Value="True"> <Setter Property="Background" Value="#FFFFFF" /> <Setter Property="Template"> <Setter.Value> <ControlTemplate TargetType="ComboBox"> <TextBox Text="{TemplateBinding SelectedItem, Converter={StaticResource StringCaseConverter}}" BorderThickness="0" Background="Transparent" FontSize="{TemplateBinding FontSize}" HorizontalAlignment="{TemplateBinding HorizontalAlignment}" FontFamily="{TemplateBinding FontFamily}" Width="{TemplateBinding Width}" TextWrapping="Wrap"/> </ControlTemplate> </Setter.Value> </Setter> </Trigger> </Style.Triggers> </Style> <ComboBox IsReadOnly="{Binding ReadOnlyMode}" Style="{StaticResource EditableDropDown}" Margin="0 0 10 0"> <ComboBoxItem IsSelected="True">Test</ComboBoxItem> </ComboBox> When I do this, I get the following as the text: System.Windows.Controls.ComboBoxItem: Test I would really appreciate the help!

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• Why doesn't the SplitView iPhone template have a nib file for the RootView?

  - by Dr Dork

  I'm diving into iPad development and am learning a lot quickly, but everywhere I look, I have questions. After creating a new SplitView app in Xcode using the template, it generates the AppDelegate class, RootViewController class, and DetailViewController class. Along with that, it creates a .xib files for MainWinow.xib and DetailView.xib. How do these five files work together? Why is there a nib file for the DetailView, but not the RootView? When I double click on the MainWindow.xib file, Interface Builder launches without a "View" window, why? Below is the code for didFinishLaunchingWithOptions method inside the AppDelegate class. Why are we adding the splitViewController as a subview? (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions { // Override point for customization after app launch rootViewController.managedObjectContext = self.managedObjectContext; // Add the split view controller's view to the window and display. [window addSubview:splitViewController.view]; [window makeKeyAndVisible]; return YES; } Thanks so much in advance for all your help! I still have a lot to learn, so I apologize if this question is absurd in any way. I'm going to continue researching these questions right now!

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• Silverlight Business Application template with WCF is throwing warning.

  - by Manoj

  Hi, I am using the Silvelight Business Application template. I wrote a function which uses Membership.getUserList function to return the user list. I tried exposing it as Service using WCF. But when I try to compile the client side code it throws a warning saying "Client Proxy Generation for user_authentication.Web.Service1 failed'. Why does it happen? The complete warning message is: Warning 4 Client proxy generation for service 'user_authentication.Web.Service1' failed: Generating metadata files... Warning: Unable to load a service with configName 'user_authentication.Web.Service1'. To export a service provide both the assembly containing the service type and an executable with configuration for this service. Details:Either none of the assemblies passed were executables with configuration files or none of the configuration files contained services with the config name 'user_authentication.Web.Service1'. Warning: No metadata files were generated. No service contracts were exported. To export a service, use the /serviceName option. To export data contracts, specify the /dataContractOnly option. This can sometimes occur in certain security contexts, such as when the assembly is loaded over a UNC network file share. If this is the case, try copying the assembly into a trusted environment and running it.

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• WP7 - group of textboxes into some sort of template?

  - by Jeff V

  I'm still pretty new at Silverlight so there might be a way to do this, but I'm just unfamiliar with the terminology... I basically have this grouping of textboxes and textblocks and I would like to repeat this same grouping whenever the addNew button is clicked. Is there a way to do this by creating some sort of template? Or do I have to add each item individually. <Grid> <toolkit:ListPicker Height="70" HorizontalAlignment="Right" Name="listPicker1" VerticalAlignment="Top" Width="56" ItemTemplate="{StaticResource PickerItemTemplate}" FullModeItemTemplate="{StaticResource PickerFullModeItemTemplate}" Margin="0,97,167,0"></toolkit:ListPicker> <TextBlock Height="33" HorizontalAlignment="Left" Margin="10,7,0,0" Name="tbDate" Text="Date:" VerticalAlignment="Top" Width="266" /> <TextBlock Height="42" HorizontalAlignment="Left" Margin="9,55,0,0" Name="tbItem" Text="Item:" VerticalAlignment="Top" Width="90" /> <TextBox Height="75" HorizontalAlignment="Left" Margin="92,33,0,0" Name="tbItemName" Text="" VerticalAlignment="Top" Width="341" /> <TextBlock Height="42" HorizontalAlignment="Left" Margin="5,118,0,0" Name="tbServing" Text="Serving:" VerticalAlignment="Top" Width="99" /> <TextBox Height="70" HorizontalAlignment="Left" Margin="90,96,0,0" Name="tbServingValue" Text="" VerticalAlignment="Top" Width="75" /> <TextBlock Height="42" HorizontalAlignment="Left" Margin="156,120,0,0" Name="tbUOM" Text="UOM:" VerticalAlignment="Top" Width="60" /> <Button Content="" HorizontalAlignment="Right" Height="63" Margin="0,100,13,0" VerticalAlignment="Top" Width="132" RenderTransformOrigin="0.455,0.286" Style="{StaticResource wp7_buttonAddNew}" x:Name="btnAddNewItem" Click="btnAddNewItem_Click"/> </Grid> Thanks!

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• Looking for an email template engine for end-users ...

  - by RizwanK

  We have a number of customers that we have to send monthly invoices too. Right now, I'm managing a codebase that does SQL queries against our customer database and billing database and places that data into emails - and sends it. I grow weary of maintaining this every time we want to include a new promotion or change our customer service phone numbers. So, I'm looking for a replacement to move more of this into the hands of those requesting the changes. In my ideal world, I need : A WYSIWYG (man, does anyone even say that anymore?) email editor that generates templates based upon the output from a Database Query. The ability to drag and drop various fields from the database query into the email template. Display of sample email results with the database query. Web application, preferably not requiring IIS. Involve as little code as possible for the end-user, but allow basic functionality (i.e. arrays/for loops) Either comes with it's own email delivery engine, or writes output in a way that I can easily write a Python script to deliver the email. Support for generic Database Connectors. (I need MSSQL and MySQL) F/OSS So ... can anyone suggest a project like this, or some tools that'd be useful for rolling my own? (My current alternative idea is using something like ERB or Tenjin, having them write the code, but not having live-preview for the editor would suck...)

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• Using abstract base to implement private parts of a template class?

  - by StackedCrooked

  When using templates to implement mix-ins (as an alternative to multiple inheritance) there is the problem that all code must be in the header file. I'm thinking of using an abstract base class to get around that problem. Here's a code sample: class Widget { public: virtual ~Widget() {} }; // Abstract base class allows to put code in .cpp file. class AbstractDrawable { public: virtual ~AbstractDrawable() = 0; virtual void draw(); virtual int getMinimumSize() const; }; // Drawable mix-in template<class T> class Drawable : public T, public AbstractDrawable { public: virtual ~Drawable() {} virtual void draw() { AbstractDrawable::draw(); } virtual int getMinimumSize() const { return AbstractDrawable::getMinimumSize(); } }; class Image : public Drawable< Widget > { }; int main() { Image i; i.draw(); return 0; } Has anyone walked that road before? Are there any pitfalls that I should be aware of?

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• Why is my spawned process still causing IntelliJ to wait?

  - by itsadok

  I'm trying to start a server as part of an Ant artifact. Here are the relevant lines: <exec dir="." executable="cmd.exe" spawn="true"> <arg line="/c c:\Java\james-2.3.2\bin\debug.bat" /> </exec> If I start it with ant from the command line, a process is spawned and I get a command prompt and everything seems fine. However, if I start it from IntelliJ 6, my IDE, the build stays alive until I kill the server. Here's the line IntelliJ uses to start ant: C:\Java\jdk1.6.0_02\bin\java -Xmx128m -Dant.home=C:\Java\apache-ant-1.7.1 -Dfile.encoding=UTF-8 -classpath "C:\Java\apache-ant-1.7.1\lib\ant-antlr.jar;C:\Java\apache-ant-1.7.1\lib\ant-apache-bcel.jar;C:\Java\apache-ant-1.7.1\lib\ant-apache-bsf.jar;C:\Java\apache-ant-1.7.1\lib\ant-apache-log4j.jar;C:\Java\apache-ant-1.7.1\lib\ant-apache-oro.jar;C:\Java\apache-ant-1.7.1\lib\ant-apache-regexp.jar;C:\Java\apache-ant-1.7.1\lib\ant-apache-resolver.jar;C:\Java\apache-ant-1.7.1\lib\ant-commons-logging.jar;C:\Java\apache-ant-1.7.1\lib\ant-commons-net.jar;C:\Java\apache-ant-1.7.1\lib\ant-jai.jar;C:\Java\apache-ant-1.7.1\lib\ant-javamail.jar;C:\Java\apache-ant-1.7.1\lib\ant-jdepend.jar;C:\Java\apache-ant-1.7.1\lib\ant-jmf.jar;C:\Java\apache-ant-1.7.1\lib\ant-jsch.jar;C:\Java\apache-ant-1.7.1\lib\ant-junit.jar;C:\Java\apache-ant-1.7.1\lib\ant-launcher.jar;C:\Java\apache-ant-1.7.1\lib\ant-netrexx.jar;C:\Java\apache-ant-1.7.1\lib\ant-nodeps.jar;C:\Java\apache-ant-1.7.1\lib\ant-starteam.jar;C:\Java\apache-ant-1.7.1\lib\ant-stylebook.jar;C:\Java\apache-ant-1.7.1\lib\ant-swing.jar;C:\Java\apache-ant-1.7.1\lib\ant-testutil.jar;C:\Java\apache-ant-1.7.1\lib\ant-trax.jar;C:\Java\apache-ant-1.7.1\lib\ant-weblogic.jar;C:\Java\apache-ant-1.7.1\lib\ant.jar;C:\Java\apache-ant-1.7.1\lib\xercesImpl.jar;C:\Java\apache-ant-1.7.1\lib\xml-apis.jar;C:\Java\jdk1.6.0_02\lib\tools.jar;C:\Program Files\JetBrains\IntelliJ IDEA 6.0\lib\idea_rt.jar" com.intellij.rt.ant.execution.AntMain2 -logger com.intellij.rt.ant.execution.IdeaAntLogger2 -inputhandler com.intellij.rt.ant.execution.IdeaInputHandler -buildfile C:\Java\Projects\CcMailer\ccmailer.xml jar I suspect the inputhandler parameter has something to do with the problem, but if I run it myself the problem is not reproduced. Either way, I have only limited control over what IntelliJ does. My question is: how does IntelliJ even know the process is running? The Ant process is long gone. Is there a way to start a subprocess in a more sneaky way, so that IntelliJ won't even know there's anything to wait around for? Here's what I've tried so far: I tried using the start command, like this: <exec dir="." executable="cmd.exe" spawn="true"> <arg line="/c start cmd /c c:\Java\james-2.3.2\bin\debug.bat" /> </exec> I also tried using python, with code like this: import os.path import subprocess subprocess.Popen(["cmd.exe", "/c", "debug.bat"], stdin=open(os.path.devnull), stdout=open(os.path.devnull, "w"), stderr=subprocess.STDOUT) To no avail. The build window always stays up until I kill the server. Any ideas?

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• SimpleMembership, Membership Providers, Universal Providers and the new ASP.NET 4.5 Web Forms and ASP.NET MVC 4 templates

  - by Jon Galloway

  The ASP.NET MVC 4 Internet template adds some new, very useful features which are built on top of SimpleMembership. These changes add some great features, like a much simpler and extensible membership API and support for OAuth. However, the new account management features require SimpleMembership and won't work against existing ASP.NET Membership Providers. I'll start with a summary of top things you need to know, then dig into a lot more detail. Summary: SimpleMembership has been designed as a replacement for traditional the previous ASP.NET Role and Membership provider system SimpleMembership solves common problems people ran into with the Membership provider system and was designed for modern user / membership / storage needs SimpleMembership integrates with the previous membership system, but you can't use a MembershipProvider with SimpleMembership The new ASP.NET MVC 4 Internet application template AccountController requires SimpleMembership and is not compatible with previous MembershipProviders You can continue to use existing ASP.NET Role and Membership providers in ASP.NET 4.5 and ASP.NET MVC 4 - just not with the ASP.NET MVC 4 AccountController The existing ASP.NET Role and Membership provider system remains supported as is part of the ASP.NET core ASP.NET 4.5 Web Forms does not use SimpleMembership; it implements OAuth on top of ASP.NET Membership The ASP.NET Web Site Administration Tool (WSAT) is not compatible with SimpleMembership The following is the result of a few conversations with Erik Porter (PM for ASP.NET MVC) to make sure I had some the overall details straight, combined with a lot of time digging around in ILSpy and Visual Studio's assembly browsing tools. SimpleMembership: The future of membership for ASP.NET The ASP.NET Membership system was introduces with ASP.NET 2.0 back in 2005. It was designed to solve common site membership requirements at the time, which generally involved username / password based registration and profile storage in SQL Server. It was designed with a few extensibility mechanisms - notably a provider system (which allowed you override some specifics like backing storage) and the ability to store additional profile information (although the additional  profile information was packed into a single column which usually required access through the API). While it's sometimes frustrating to work with, it's held up for seven years - probably since it handles the main use case (username / password based membership in a SQL Server database) smoothly and can be adapted to most other needs (again, often frustrating, but it can work). The ASP.NET Web Pages and WebMatrix efforts allowed the team an opportunity to take a new look at a lot of things - e.g. the Razor syntax started with ASP.NET Web Pages, not ASP.NET MVC. The ASP.NET Web Pages team designed SimpleMembership to (wait for it) simplify the task of dealing with membership. As Matthew Osborn said in his post Using SimpleMembership With ASP.NET WebPages: With the introduction of ASP.NET WebPages and the WebMatrix stack our team has really be focusing on making things simpler for the developer. Based on a lot of customer feedback one of the areas that we wanted to improve was the built in security in ASP.NET. So with this release we took that time to create a new built in (and default for ASP.NET WebPages) security provider. I say provider because the new stuff is still built on the existing ASP.NET framework. So what do we call this new hotness that we have created? Well, none other than SimpleMembership. SimpleMembership is an umbrella term for both SimpleMembership and SimpleRoles. Part of simplifying membership involved fixing some common problems with ASP.NET Membership. Problems with ASP.NET Membership ASP.NET Membership was very obviously designed around a set of assumptions: Users and user information would most likely be stored in a full SQL Server database or in Active Directory User and profile information would be optimized around a set of common attributes (UserName, Password, IsApproved, CreationDate, Comment, Role membership...) and other user profile information would be accessed through a profile provider Some problems fall out of these assumptions. Requires Full SQL Server for default cases The default, and most fully featured providers ASP.NET Membership providers (SQL Membership Provider, SQL Role Provider, SQL Profile Provider) require full SQL Server. They depend on stored procedure support, and they rely on SQL Server cache dependencies, they depend on agents for clean up and maintenance. So the main SQL Server based providers don't work well on SQL Server CE, won't work out of the box on SQL Azure, etc. Note: Cory Fowler recently let me know about these Updated ASP.net scripts for use with Microsoft SQL Azure which do support membership, personalization, profile, and roles. But the fact that we need a support page with a set of separate SQL scripts underscores the underlying problem. Aha, you say! Jon's forgetting the Universal Providers, a.k.a. System.Web.Providers! Hold on a bit, we'll get to those... Custom Membership Providers have to work with a SQL-Server-centric API If you want to work with another database or other membership storage system, you need to to inherit from the provider base classes and override a bunch of methods which are tightly focused on storing a MembershipUser in a relational database. It can be done (and you can often find pretty good ones that have already been written), but it's a good amount of work and often leaves you with ugly code that has a bunch of System.NotImplementedException fun since there are a lot of methods that just don't apply. Designed around a specific view of users, roles and profiles The existing providers are focused on traditional membership - a user has a username and a password, some specific roles on the site (e.g. administrator, premium user), and may have some additional "nice to have" optional information that can be accessed via an API in your application. This doesn't fit well with some modern usage patterns: In OAuth and OpenID, the user doesn't have a password Often these kinds of scenarios map better to user claims or rights instead of monolithic user roles For many sites, profile or other non-traditional information is very important and needs to come from somewhere other than an API call that maps to a database blob What would work a lot better here is a system in which you were able to define your users, rights, and other attributes however you wanted and the membership system worked with your model - not the other way around. Requires specific schema, overflow in blob columns I've already mentioned this a few times, but it bears calling out separately - ASP.NET Membership focuses on SQL Server storage, and that storage is based on a very specific database schema. SimpleMembership as a better membership system As you might have guessed, SimpleMembership was designed to address the above problems. Works with your Schema As Matthew Osborn explains in his Using SimpleMembership With ASP.NET WebPages post, SimpleMembership is designed to integrate with your database schema: All SimpleMembership requires is that there are two columns on your users table so that we can hook up to it – an “ID” column and a “username” column. The important part here is that they can be named whatever you want. For instance username doesn't have to be an alias it could be an email column you just have to tell SimpleMembership to treat that as the “username” used to log in. Matthew's example shows using a very simple user table named Users (it could be named anything) with a UserID and Username column, then a bunch of other columns he wanted in his app. Then we point SimpleMemberhip at that table with a one-liner: WebSecurity.InitializeDatabaseFile("SecurityDemo.sdf", "Users", "UserID", "Username", true); No other tables are needed, the table can be named anything we want, and can have pretty much any schema we want as long as we've got an ID and something that we can map to a username. Broaden database support to the whole SQL Server family While SimpleMembership is not database agnostic, it works across the SQL Server family. It continues to support full SQL Server, but it also works with SQL Azure, SQL Server CE, SQL Server Express, and LocalDB. Everything's implemented as SQL calls rather than requiring stored procedures, views, agents, and change notifications. Note that SimpleMembership still requires some flavor of SQL Server - it won't work with MySQL, NoSQL databases, etc. You can take a look at the code in WebMatrix.WebData.dll using a tool like ILSpy if you'd like to see why - there places where SQL Server specific SQL statements are being executed, especially when creating and initializing tables. It seems like you might be able to work with another database if you created the tables separately, but I haven't tried it and it's not supported at this point. Note: I'm thinking it would be possible for SimpleMembership (or something compatible) to run Entity Framework so it would work with any database EF supports. That seems useful to me - thoughts? Note: SimpleMembership has the same database support - anything in the SQL Server family - that Universal Providers brings to the ASP.NET Membership system. Easy to with Entity Framework Code First The problem with with ASP.NET Membership's system for storing additional account information is that it's the gate keeper. That means you're stuck with its schema and accessing profile information through its API. SimpleMembership flips that around by allowing you to use any table as a user store. That means you're in control of the user profile information, and you can access it however you'd like - it's just data. Let's look at a practical based on the AccountModel.cs class in an ASP.NET MVC 4 Internet project. Here I'm adding a Birthday property to the UserProfile class. [Table("UserProfile")] public class UserProfile { [Key] [DatabaseGeneratedAttribute(DatabaseGeneratedOption.Identity)] public int UserId { get; set; } public string UserName { get; set; } public DateTime Birthday { get; set; } } Now if I want to access that information, I can just grab the account by username and read the value. var context = new UsersContext(); var username = User.Identity.Name; var user = context.UserProfiles.SingleOrDefault(u => u.UserName == username); var birthday = user.Birthday; So instead of thinking of SimpleMembership as a big membership API, think of it as something that handles membership based on your user database. In SimpleMembership, everything's keyed off a user row in a table you define rather than a bunch of entries in membership tables that were out of your control. How SimpleMembership integrates with ASP.NET Membership Okay, enough sales pitch (and hopefully background) on why things have changed. How does this affect you? Let's start with a diagram to show the relationship (note: I've simplified by removing a few classes to show the important relationships): So SimpleMembershipProvider is an implementaiton of an ExtendedMembershipProvider, which inherits from MembershipProvider and adds some other account / OAuth related things. Here's what ExtendedMembershipProvider adds to MembershipProvider: The important thing to take away here is that a SimpleMembershipProvider is a MembershipProvider, but a MembershipProvider is not a SimpleMembershipProvider. This distinction is important in practice: you cannot use an existing MembershipProvider (including the Universal Providers found in System.Web.Providers) with an API that requires a SimpleMembershipProvider, including any of the calls in WebMatrix.WebData.WebSecurity or Microsoft.Web.WebPages.OAuth.OAuthWebSecurity. However, that's as far as it goes. Membership Providers still work if you're accessing them through the standard Membership API, and all of the core stuff  - including the AuthorizeAttribute, role enforcement, etc. - will work just fine and without any change. Let's look at how that affects you in terms of the new templates. Membership in the ASP.NET MVC 4 project templates ASP.NET MVC 4 offers six Project Templates: Empty - Really empty, just the assemblies, folder structure and a tiny bit of basic configuration. Basic - Like Empty, but with a bit of UI preconfigured (css / images / bundling). Internet - This has both a Home and Account controller and associated views. The Account Controller supports registration and login via either local accounts and via OAuth / OpenID providers. Intranet - Like the Internet template, but it's preconfigured for Windows Authentication. Mobile - This is preconfigured using jQuery Mobile and is intended for mobile-only sites. Web API - This is preconfigured for a service backend built on ASP.NET Web API. Out of these templates, only one (the Internet template) uses SimpleMembership. ASP.NET MVC 4 Basic template The Basic template has configuration in place to use ASP.NET Membership with the Universal Providers. You can see that configuration in the ASP.NET MVC 4 Basic template's web.config: <profile defaultProvider="DefaultProfileProvider"> <providers> <add name="DefaultProfileProvider" type="System.Web.Providers.DefaultProfileProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" applicationName="/" /> </providers> </profile> <membership defaultProvider="DefaultMembershipProvider"> <providers> <add name="DefaultMembershipProvider" type="System.Web.Providers.DefaultMembershipProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" enablePasswordRetrieval="false" enablePasswordReset="true" requiresQuestionAndAnswer="false" requiresUniqueEmail="false" maxInvalidPasswordAttempts="5" minRequiredPasswordLength="6" minRequiredNonalphanumericCharacters="0" passwordAttemptWindow="10" applicationName="/" /> </providers> </membership> <roleManager defaultProvider="DefaultRoleProvider"> <providers> <add name="DefaultRoleProvider" type="System.Web.Providers.DefaultRoleProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" applicationName="/" /> </providers> </roleManager> <sessionState mode="InProc" customProvider="DefaultSessionProvider"> <providers> <add name="DefaultSessionProvider" type="System.Web.Providers.DefaultSessionStateProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" /> </providers> </sessionState> This means that it's business as usual for the Basic template as far as ASP.NET Membership works. ASP.NET MVC 4 Internet template The Internet template has a few things set up to bootstrap SimpleMembership: \Models\AccountModels.cs defines a basic user account and includes data annotations to define keys and such \Filters\InitializeSimpleMembershipAttribute.cs creates the membership database using the above model, then calls WebSecurity.InitializeDatabaseConnection which verifies that the underlying tables are in place and marks initialization as complete (for the application's lifetime) \Controllers\AccountController.cs makes heavy use of OAuthWebSecurity (for OAuth account registration / login / management) and WebSecurity. WebSecurity provides account management services for ASP.NET MVC (and Web Pages) WebSecurity can work with any ExtendedMembershipProvider. There's one in the box (SimpleMembershipProvider) but you can write your own. Since a standard MembershipProvider is not an ExtendedMembershipProvider, WebSecurity will throw exceptions if the default membership provider is a MembershipProvider rather than an ExtendedMembershipProvider. Practical example: Create a new ASP.NET MVC 4 application using the Internet application template Install the Microsoft ASP.NET Universal Providers for LocalDB NuGet package Run the application, click on Register, add a username and password, and click submit You'll get the following execption in AccountController.cs::Register: To call this method, the "Membership.Provider" property must be an instance of "ExtendedMembershipProvider". This occurs because the ASP.NET Universal Providers packages include a web.config transform that will update your web.config to add the Universal Provider configuration I showed in the Basic template example above. When WebSecurity tries to use the configured ASP.NET Membership Provider, it checks if it can be cast to an ExtendedMembershipProvider before doing anything else. So, what do you do? Options: If you want to use the new AccountController, you'll either need to use the SimpleMembershipProvider or another valid ExtendedMembershipProvider. This is pretty straightforward. If you want to use an existing ASP.NET Membership Provider in ASP.NET MVC 4, you can't use the new AccountController. You can do a few things: Replace  the AccountController.cs and AccountModels.cs in an ASP.NET MVC 4 Internet project with one from an ASP.NET MVC 3 application (you of course won't have OAuth support). Then, if you want, you can go through and remove other things that were built around SimpleMembership - the OAuth partial view, the NuGet packages (e.g. the DotNetOpenAuthAuth package, etc.) Use an ASP.NET MVC 4 Internet application template and add in a Universal Providers NuGet package. Then copy in the AccountController and AccountModel classes. Create an ASP.NET MVC 3 project and upgrade it to ASP.NET MVC 4 using the steps shown in the ASP.NET MVC 4 release notes. None of these are particularly elegant or simple. Maybe we (or just me?) can do something to make this simpler - perhaps a NuGet package. However, this should be an edge case - hopefully the cases where you'd need to create a new ASP.NET but use legacy ASP.NET Membership Providers should be pretty rare. Please let me (or, preferably the team) know if that's an incorrect assumption. Membership in the ASP.NET 4.5 project template ASP.NET 4.5 Web Forms took a different approach which builds off ASP.NET Membership. Instead of using the WebMatrix security assemblies, Web Forms uses Microsoft.AspNet.Membership.OpenAuth assembly. I'm no expert on this, but from a bit of time in ILSpy and Visual Studio's (very pretty) dependency graphs, this uses a Membership Adapter to save OAuth data into an EF managed database while still running on top of ASP.NET Membership. Note: There may be a way to use this in ASP.NET MVC 4, although it would probably take some plumbing work to hook it up. How does this fit in with Universal Providers (System.Web.Providers)? Just to summarize: Universal Providers are intended for cases where you have an existing ASP.NET Membership Provider and you want to use it with another SQL Server database backend (other than SQL Server). It doesn't require agents to handle expired session cleanup and other background tasks, it piggybacks these tasks on other calls. Universal Providers are not really, strictly speaking, universal - at least to my way of thinking. They only work with databases in the SQL Server family. Universal Providers do not work with Simple Membership. The Universal Providers packages include some web config transforms which you would normally want when you're using them. What about the Web Site Administration Tool? Visual Studio includes tooling to launch the Web Site Administration Tool (WSAT) to configure users and roles in your application. WSAT is built to work with ASP.NET Membership, and is not compatible with Simple Membership. There are two main options there: Use the WebSecurity and OAuthWebSecurity API to manage the users and roles Create a web admin using the above APIs Since SimpleMembership runs on top of your database, you can update your users as you would any other data - via EF or even in direct database edits (in development, of course)

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• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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• Can't start mysql - mysql respawning too fast, stopped

  - by Tom

  Today I did a fresh install of ubuntu 12.04 and went about setting up my local development environment. I installed mysql and edited /etc/mysql/my.cnf to optimise InnoDB but when I try to restart mysql, it fails with a error: [20:53][tom@Pochama:/var/www/website] (master) $ sudo service mysql restart start: Job failed to start The syslog reveals there is a problem with the init script: > tail -f /var/log/syslog Apr 28 21:17:46 Pochama kernel: [11840.884524] type=1400 audit(1335644266.033:184): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/mysqld" pid=760 comm="apparmor_parser" Apr 28 21:17:47 Pochama kernel: [11842.603773] init: mysql main process (764) terminated with status 7 Apr 28 21:17:47 Pochama kernel: [11842.603841] init: mysql main process ended, respawning Apr 28 21:17:48 Pochama kernel: [11842.932462] init: mysql post-start process (765) terminated with status 1 Apr 28 21:17:48 Pochama kernel: [11842.950393] type=1400 audit(1335644268.101:185): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/mysqld" pid=811 comm="apparmor_parser" Apr 28 21:17:49 Pochama kernel: [11844.656598] init: mysql main process (815) terminated with status 7 Apr 28 21:17:49 Pochama kernel: [11844.656665] init: mysql main process ended, respawning Apr 28 21:17:50 Pochama kernel: [11845.004435] init: mysql post-start process (816) terminated with status 1 Apr 28 21:17:50 Pochama kernel: [11845.021777] type=1400 audit(1335644270.173:186): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/mysqld" pid=865 comm="apparmor_parser" Apr 28 21:17:51 Pochama kernel: [11846.721982] init: mysql main process (871) terminated with status 7 Apr 28 21:17:51 Pochama kernel: [11846.722001] init: mysql respawning too fast, stopped Any ideas? Things I tried already: I googled and found a Ubuntu bug with apparmor (https://bugs.launchpad.net/ubuntu/+source/mysql-5.5/+bug/970366), I changed apparmor from enforce mode to complain mode: sudo apt-get install apparmor-utils sudo aa-complain /usr/sbin/mysqld sudo /etc/init.d/apparmor reload but it didn't help. I still can't start mysql. I also thought the issue may be because the InnoDB logfiles were a different size than mysql was expecting. I removed the innodb log files before restarting using: sudo mv /var/lib/mysql/ib_logfile* /tmp. No luck though. Workaround: I re-installed 12.04, made sure not to touch /etc/mysql/my.cnf in any way. Mysql is working so I can get on with what I need to do. But I will need to edit it at some point - Hopefully I'll have figured out a solution, or this question will have been answered by that point...

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• Hosting a website on Heroku.... I know how to, but im running into problems!

  - by Thomas Miller

  I'm starting to learn more on the back-end scale of programing. Recently I started up Heroku for the second or third time. This time I actually installed the Git update to my Mac and installed Heroku in the terminal. I wanted to upload a static html site with the sinatra gem. Everything worked out fine inside the terminal, though I added sinatra after I got everything working and the file with the site hooked up to Heroku. In my logs I did see that I was missing the sinatra gem, so I installed it. My site contains both the proper app.rb and config.ru files. I have nothing showing up online. Just a blank screen! Contacting Heroku on this problem has been very difficult. I get a responce every day, and on every day I respond with a question to the answer that didn't help me at all. 2011-05-18T00:25:20+00:00 app[web.1]: 71.198.0.51 - - [17/May/2011 17:25:20] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T00:25:20+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=2ms bytes=313 2011-05-18T00:25:26+00:00 app[web.1]: 71.198.0.51 - - [17/May/2011 17:25:26] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T00:25:26+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=5ms bytes=313 2011-05-17T18:25:51-07:00 heroku[web.1]: Idling 2011-05-17T18:26:01-07:00 heroku[web.1]: State changed from up to down 2011-05-18T01:26:01+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T01:26:01+00:00 app[web.1]: Stopping ... 2011-05-18T01:26:02+00:00 heroku[web.1]: Process exited 2011-05-17T20:12:46-07:00 heroku[web.1]: Unidling 2011-05-17T20:12:47-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T03:12:48+00:00 heroku[web.1]: Starting process with command: thin -p 40055 -e production -R /home/heroku_rack/heroku.ru start 2011-05-18T03:12:49+00:00 app[web.1]: Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T03:12:49+00:00 app[web.1]: Maximum connections set to 1024 2011-05-18T03:12:49+00:00 app[web.1]: Listening on 0.0.0.0:40055, CTRL+C to stop 2011-05-18T03:12:50+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=9954ms service=6ms bytes=565 2011-05-18T03:12:50+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:12:50] "GET /style.css HTTP/1.1" 200 - 0.0012 2011-05-18T03:12:50+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-17T20:12:50-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T03:12:51+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:12:51] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T03:12:51+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=4ms bytes=313 2011-05-18T03:13:05+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=5ms bytes=565 2011-05-18T03:13:05+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:13:05] "GET / HTTP/1.1" 200 293 0.0011 2011-05-18T03:13:05+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=2ms bytes=313 2011-05-18T03:13:05+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:13:05] "GET /favicon.ico HTTP/1.1" 404 18 0.0007 2011-05-18T03:57:05+00:00 app[web.1]: 172.18.33.56, 58.96.134.66 - - [17/May/2011 20:57:05] "GET / HTTP/1.1" 200 293 0.0007 2011-05-18T03:57:05+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=4ms bytes=565 2011-05-18T03:57:05+00:00 app[web.1]: 172.18.33.56, 58.96.134.66 - - [17/May/2011 20:57:05] "GET /style.css HTTP/1.1" 200 - 0.0007 2011-05-18T03:57:05+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-18T03:57:08+00:00 app[web.1]: 172.18.33.56, 58.96.134.66 - - [17/May/2011 20:57:08] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-17T21:58:27-07:00 heroku[web.1]: Idling 2011-05-18T04:58:30+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T04:58:30+00:00 app[web.1]: Stopping ... 2011-05-18T04:58:30+00:00 heroku[web.1]: Process exited 2011-05-17T21:58:33-07:00 heroku[web.1]: State changed from up to down 2011-05-17T23:11:58-07:00 heroku[web.1]: Unidling 2011-05-17T23:11:58-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T06:12:00+00:00 heroku[web.1]: Starting process with command: thin -p 40091 -e production -R /home/heroku_rack/heroku.ru start 2011-05-18T06:12:01+00:00 app[web.1]: Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T06:12:01+00:00 app[web.1]: Maximum connections set to 1024 2011-05-18T06:12:01+00:00 app[web.1]: Listening on 0.0.0.0:40091, CTRL+C to stop 2011-05-18T06:12:01+00:00 app[web.1]: 183.97.156.226 - - [17/May/2011 23:12:01] "GET / HTTP/1.1" 200 293 0.0017 2011-05-18T06:12:02+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=3209ms service=5ms bytes=565 2011-05-18T06:12:03+00:00 app[web.1]: 183.97.156.226 - - [17/May/2011 23:12:03] "GET /style.css HTTP/1.1" 200 - 0.0019 2011-05-17T23:12:08-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T00:13:13-07:00 heroku[web.1]: Idling 2011-05-18T00:13:16-07:00 heroku[web.1]: State changed from up to down 2011-05-18T07:13:16+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T07:13:16+00:00 app[web.1]: Stopping ... 2011-05-18T07:13:17+00:00 heroku[web.1]: Process exited 2011-05-18T01:54:21-07:00 heroku[web.1]: Unidling 2011-05-18T01:54:21-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T08:54:23+00:00 heroku[web.1]: Starting process with command: thin -p 59491 -e production -R /home/heroku_rack/heroku.ru start 2011-05-18T08:54:24+00:00 app[web.1]: Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T08:54:24+00:00 app[web.1]: Maximum connections set to 1024 2011-05-18T08:54:24+00:00 app[web.1]: Listening on 0.0.0.0:59491, CTRL+C to stop 2011-05-18T01:54:28-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=6943ms service=6ms bytes=565 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET / HTTP/1.1" 200 293 0.0018 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /style.css HTTP/1.1" 200 - 0.0014 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=1ms bytes=313 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=4ms bytes=313 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=1ms bytes=313 2011-05-18T02:55:23-07:00 heroku[web.1]: Idling 2011-05-18T02:55:33-07:00 heroku[web.1]: State changed from up to down 2011-05-18T09:55:34+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T09:55:34+00:00 app[web.1]: Stopping ... 2011-05-18T09:55:34+00:00 heroku[web.1]: Process exited 2011-05-18T07:23:10-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T14:23:12+00:00 heroku[web.1]: Starting process with command: thin -p 20560 -e production -R /home/heroku_rack/heroku.ru start 2011-05-18T14:23:13+00:00 app[web.1]: Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T14:23:13+00:00 app[web.1]: Maximum connections set to 1024 2011-05-18T14:23:13+00:00 app[web.1]: Listening on 0.0.0.0:20560, CTRL+C to stop 2011-05-18T07:23:13-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T14:23:14+00:00 app[web.1]: 12.183.19.10 - - [18/May/2011 07:23:14] "GET / HTTP/1.1" 200 293 0.0018 2011-05-18T14:23:14+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=7ms bytes=565 2011-05-18T14:23:14+00:00 app[web.1]: 12.183.19.10 - - [18/May/2011 07:23:14] "GET /style.css HTTP/1.1" 200 - 0.0015 2011-05-18T14:23:14+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-18T14:23:14+00:00 app[web.1]: 12.183.19.10 - - [18/May/2011 07:23:14] "GET /favicon.ico HTTP/1.1" 404 18 0.0009 2011-05-18T14:23:14+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=2ms bytes=313 2011-05-18T08:24:03-07:00 heroku[web.1]: Idling 2011-05-18T08:24:07-07:00 heroku[web.1]: State changed from up to down 2011-05-18T15:24:07+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T15:24:07+00:00 app[web.1]: Stopping ... 2011-05-18T17:34:27-07:00 heroku[web.1]: Unidling 2011-05-18T17:34:28-07:00 heroku[web.1]: State changed from created to starting 2011-05-19T00:34:29+00:00 heroku[web.1]: Starting process with command: thin -p 57621 -e production -R /home/heroku_rack/heroku.ru start 2011-05-18T17:34:31-07:00 heroku[web.1]: State changed from starting to up 2011-05-19T00:34:32+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=5ms bytes=565 2011-05-19T00:34:32+00:00 app[web.1]: 97.83.58.74 - - [18/May/2011 17:34:32] "GET / HTTP/1.1" 200 293 0.0016 2011-05-19T00:34:32+00:00 app[web.1]: 97.83.58.74 - - [18/May/2011 17:34:32] "GET /style.css HTTP/1.1" 200 - 0.0011 2011-05-19T00:34:32+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-19T00:34:34+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=4ms bytes=313 2011-05-19T00:34:34+00:00 app[web.1]: 97.83.58.74 - - [18/May/2011 17:34:34] "GET /favicon.ico HTTP/1.1" 404 18 0.0007 2011-05-18T18:35:48-07:00 heroku[web.1]: Idling 2011-05-18T18:35:51-07:00 heroku[web.1]: State changed from up to down

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• build a Database from Ms Word list information...

  - by Jayron Soares

  Please someone can advise me how to approach a given problem: I have a sequential list of metadata in a document in MS Word. The basic idea is create a python algorithm to iterate over of the information, retrieving just the name of PROCESS, when is made a queue, from a database. for example. Process: Process Walker (1965) Exact reference: Walker Process Equipment., nc. v. Food Machinery Corp.. Link: http://caselaw.lp.findlaw.com/scripts/getcase.pl?court=US&vol=382&invol= Type of procedure: Certiorari To The United States Court of Appeals for the SeventhCircuit. Parties: Walker Process Equipment, Inc. Sector: Systems is … Start Date: October 12-13 Arguedas, 1965 Summary: Food Machinery Company has initiated a process to stop or slow the entry of competitors through the use of a patent obtained by fraud. The case concerned a patenton "knee ction swing diffusers" used in aeration equipment for sewage treatment systems, and the question was whether "the maintenance and enforcement of a patent obtained by fraud before the patent office" may be a basis for antitrust punishment. Report of the evolution process: petitioner, in answer to respond .. Importance: a) First case which established an analysis for the diagnosis of dispute… There are about 200 pages containing the information above. I have in mind the idea of creating an algorithm in python to be able to break this information sequenced and try to store them in a web database[open source application that I’m looking for] in order to allow for free consultations ...

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• Hosting a website on Heroku.... I know how to, but im running into problems!

  - by Thomas Miller

  I'm starting to learn more on the back-end scale of programing. Recently I started up Heroku for the second or third time. This time I actually installed the Git update to my Mac and installed Heroku in the terminal. I wanted to upload a static html site with the Sinatra gem. Everything worked out fine inside the terminal, though I added Sinatra after I got everything working and the file with the site hooked up to Heroku. In my logs I did see that I was missing the Sinatra gem, so I installed it. My site contains both the proper app.rb and config.ru files. I have nothing showing up online. Just a blank screen! Contacting Heroku on this problem has been very difficult. I get a response every day, and on every day I respond with a question to the answer that didn't help me at all. 2011-05-18T00:25:20+00:00 app[web.1]: 71.198.0.51 - - [17/May/2011 17:25:20] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T00:25:20+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=2ms bytes=313 2011-05-18T00:25:26+00:00 app[web.1]: 71.198.0.51 - - [17/May/2011 17:25:26] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T00:25:26+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=5ms bytes=313 2011-05-17T18:25:51-07:00 heroku[web.1]: Idling 2011-05-17T18:26:01-07:00 heroku[web.1]: State changed from up to down 2011-05-18T01:26:01+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T01:26:01+00:00 app[web.1]: >> Stopping ... 2011-05-18T01:26:02+00:00 heroku[web.1]: Process exited 2011-05-17T20:12:46-07:00 heroku[web.1]: Unidling 2011-05-17T20:12:47-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T03:12:48+00:00 heroku[web.1]: Starting process with command: `thin -p 40055 -e production -R /home/heroku_rack/heroku.ru start` 2011-05-18T03:12:49+00:00 app[web.1]: >> Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T03:12:49+00:00 app[web.1]: >> Maximum connections set to 1024 2011-05-18T03:12:49+00:00 app[web.1]: >> Listening on 0.0.0.0:40055, CTRL+C to stop 2011-05-18T03:12:50+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=9954ms service=6ms bytes=565 2011-05-18T03:12:50+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:12:50] "GET /style.css HTTP/1.1" 200 - 0.0012 2011-05-18T03:12:50+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-17T20:12:50-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T03:12:51+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:12:51] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T03:12:51+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=4ms bytes=313 2011-05-18T03:13:05+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=5ms bytes=565 2011-05-18T03:13:05+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:13:05] "GET / HTTP/1.1" 200 293 0.0011 2011-05-18T03:13:05+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=2ms bytes=313 2011-05-18T03:13:05+00:00 app[web.1]: 70.91.206.114 - - [17/May/2011 20:13:05] "GET /favicon.ico HTTP/1.1" 404 18 0.0007 2011-05-18T03:57:05+00:00 app[web.1]: 172.18.33.56, 58.96.134.66 - - [17/May/2011 20:57:05] "GET / HTTP/1.1" 200 293 0.0007 2011-05-18T03:57:05+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=4ms bytes=565 2011-05-18T03:57:05+00:00 app[web.1]: 172.18.33.56, 58.96.134.66 - - [17/May/2011 20:57:05] "GET /style.css HTTP/1.1" 200 - 0.0007 2011-05-18T03:57:05+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-18T03:57:08+00:00 app[web.1]: 172.18.33.56, 58.96.134.66 - - [17/May/2011 20:57:08] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-17T21:58:27-07:00 heroku[web.1]: Idling 2011-05-18T04:58:30+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T04:58:30+00:00 app[web.1]: >> Stopping ... 2011-05-18T04:58:30+00:00 heroku[web.1]: Process exited 2011-05-17T21:58:33-07:00 heroku[web.1]: State changed from up to down 2011-05-17T23:11:58-07:00 heroku[web.1]: Unidling 2011-05-17T23:11:58-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T06:12:00+00:00 heroku[web.1]: Starting process with command: `thin -p 40091 -e production -R /home/heroku_rack/heroku.ru start` 2011-05-18T06:12:01+00:00 app[web.1]: >> Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T06:12:01+00:00 app[web.1]: >> Maximum connections set to 1024 2011-05-18T06:12:01+00:00 app[web.1]: >> Listening on 0.0.0.0:40091, CTRL+C to stop 2011-05-18T06:12:01+00:00 app[web.1]: 183.97.156.226 - - [17/May/2011 23:12:01] "GET / HTTP/1.1" 200 293 0.0017 2011-05-18T06:12:02+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=3209ms service=5ms bytes=565 2011-05-18T06:12:03+00:00 app[web.1]: 183.97.156.226 - - [17/May/2011 23:12:03] "GET /style.css HTTP/1.1" 200 - 0.0019 2011-05-17T23:12:08-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T00:13:13-07:00 heroku[web.1]: Idling 2011-05-18T00:13:16-07:00 heroku[web.1]: State changed from up to down 2011-05-18T07:13:16+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T07:13:16+00:00 app[web.1]: >> Stopping ... 2011-05-18T07:13:17+00:00 heroku[web.1]: Process exited 2011-05-18T01:54:21-07:00 heroku[web.1]: Unidling 2011-05-18T01:54:21-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T08:54:23+00:00 heroku[web.1]: Starting process with command: `thin -p 59491 -e production -R /home/heroku_rack/heroku.ru start` 2011-05-18T08:54:24+00:00 app[web.1]: >> Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T08:54:24+00:00 app[web.1]: >> Maximum connections set to 1024 2011-05-18T08:54:24+00:00 app[web.1]: >> Listening on 0.0.0.0:59491, CTRL+C to stop 2011-05-18T01:54:28-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=6943ms service=6ms bytes=565 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET / HTTP/1.1" 200 293 0.0018 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /style.css HTTP/1.1" 200 - 0.0014 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=1ms bytes=313 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=4ms bytes=313 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T08:54:28+00:00 app[web.1]: 62.244.82.72 - - [18/May/2011 01:54:28] "GET /favicon.ico HTTP/1.1" 404 18 0.0008 2011-05-18T08:54:28+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=1ms bytes=313 2011-05-18T02:55:23-07:00 heroku[web.1]: Idling 2011-05-18T02:55:33-07:00 heroku[web.1]: State changed from up to down 2011-05-18T09:55:34+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T09:55:34+00:00 app[web.1]: >> Stopping ... 2011-05-18T09:55:34+00:00 heroku[web.1]: Process exited 2011-05-18T07:23:10-07:00 heroku[web.1]: State changed from created to starting 2011-05-18T14:23:12+00:00 heroku[web.1]: Starting process with command: `thin -p 20560 -e production -R /home/heroku_rack/heroku.ru start` 2011-05-18T14:23:13+00:00 app[web.1]: >> Thin web server (v1.2.6 codename Crazy Delicious) 2011-05-18T14:23:13+00:00 app[web.1]: >> Maximum connections set to 1024 2011-05-18T14:23:13+00:00 app[web.1]: >> Listening on 0.0.0.0:20560, CTRL+C to stop 2011-05-18T07:23:13-07:00 heroku[web.1]: State changed from starting to up 2011-05-18T14:23:14+00:00 app[web.1]: 12.183.19.10 - - [18/May/2011 07:23:14] "GET / HTTP/1.1" 200 293 0.0018 2011-05-18T14:23:14+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=7ms bytes=565 2011-05-18T14:23:14+00:00 app[web.1]: 12.183.19.10 - - [18/May/2011 07:23:14] "GET /style.css HTTP/1.1" 200 - 0.0015 2011-05-18T14:23:14+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-18T14:23:14+00:00 app[web.1]: 12.183.19.10 - - [18/May/2011 07:23:14] "GET /favicon.ico HTTP/1.1" 404 18 0.0009 2011-05-18T14:23:14+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=2ms bytes=313 2011-05-18T08:24:03-07:00 heroku[web.1]: Idling 2011-05-18T08:24:07-07:00 heroku[web.1]: State changed from up to down 2011-05-18T15:24:07+00:00 heroku[web.1]: Stopping process with SIGTERM 2011-05-18T15:24:07+00:00 app[web.1]: >> Stopping ... 2011-05-18T17:34:27-07:00 heroku[web.1]: Unidling 2011-05-18T17:34:28-07:00 heroku[web.1]: State changed from created to starting 2011-05-19T00:34:29+00:00 heroku[web.1]: Starting process with command: `thin -p 57621 -e production -R /home/heroku_rack/heroku.ru start` 2011-05-18T17:34:31-07:00 heroku[web.1]: State changed from starting to up 2011-05-19T00:34:32+00:00 heroku[router]: GET pxlc.heroku.com/ dyno=web.1 queue=0 wait=0ms service=5ms bytes=565 2011-05-19T00:34:32+00:00 app[web.1]: 97.83.58.74 - - [18/May/2011 17:34:32] "GET / HTTP/1.1" 200 293 0.0016 2011-05-19T00:34:32+00:00 app[web.1]: 97.83.58.74 - - [18/May/2011 17:34:32] "GET /style.css HTTP/1.1" 200 - 0.0011 2011-05-19T00:34:32+00:00 heroku[router]: GET pxlc.heroku.com/style.css dyno=web.1 queue=0 wait=0ms service=2ms bytes=269 2011-05-19T00:34:34+00:00 heroku[router]: GET pxlc.heroku.com/favicon.ico dyno=web.1 queue=0 wait=0ms service=4ms bytes=313 2011-05-19T00:34:34+00:00 app[web.1]: 97.83.58.74 - - [18/May/2011 17:34:34] "GET /favicon.ico HTTP/1.1" 404 18 0.0007 2011-05-18T18:35:48-07:00 heroku[web.1]: Idling 2011-05-18T18:35:51-07:00 heroku[web.1]: State changed from up to down

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• What is the best way to build a database from a MS Word document?

  - by Jayron Soares

  Please advise me on how to approach this problem: I have a sequential list of metadata in a document in MS Word. The basic idea is to create a Python algorithm to iterate over the information, retrieving just the name of the PROCESS, when is made a queue, from a database. Example metadata: Process: Process Walker (1965) Exact reference: Walker Process Equipment., Inc. v. Food Machinery Corp. Link: http://caselaw.lp.findlaw.com/scripts/getcase.pl?court=US&vol=382&invol= Type of procedure: Certiorari to the United States Court of Appeals for the Seventh Circuit. Parties: Walker Process Equipment, Inc. Sector: Systems is ... Start Date: October 12-13 Arguedas, 1965 Summary: Food Machinery Company has initiated a process to stop or slow the entry of competitors through the use of a patent obtained by fraud. The case concerned a patent on "knee action swing diffusers" used in aeration equipment for sewage treatment systems, and the question was whether "the maintenance and enforcement of a patent obtained by fraud before the patent office" may be a basis for antitrust punishment. Report of the evolution process: petitioner, in answer to respond... Importance: a) First case which established an analysis for the diagnosis of dispute… There are about 200 pages containing the information above. I have in mind the idea of implementing an algorithm in Python to be able to break this information sequence and try to store it in a web database (an open source application that I’m looking for) in order to allow for free consultations.

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• What is private bytes, virtual bytes, working set?

  - by Devil Jin

  I am using perfmon windows utility to debug memory leak in a process. Perfmon explaination: Working Set- Working Set is the current size, in bytes, of the Working Set of this process. The Working Set is the set of memory pages touched recently by the threads in the process. If free memory in the computer is above a threshold, pages are left in the Working Set of a process even if they are not in use. When free memory falls below a threshold, pages are trimmed from Working Sets. If they are needed they will then be soft-faulted back into the Working Set before leaving main memory. Virtual Bytes- Virtual Bytes is the current size, in bytes, of the virtual address space the process is using. Use of virtual address space does not necessarily imply corresponding use of either disk or main memory pages. Virtual space is finite, and the process can limit its ability to load libraries. Private Bytes- Private Bytes is the current size, in bytes, of memory that this process has allocated that cannot be shared with other processes. Q1. Is it the private byte should I measure to be sure if the process is having any leak as it does not involve any shared libraries and any leak if happening will be coming from the process itself? Q2. What is the total memory consumed by the process? Is it the Virtual byte size? or Is it the sum of Virtual Bytes and Working Set Q3. Is there any relation between private bytes, working set and virtual bytes. Q4. Any tool which gives a better idea memory information?

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• New Oracle Tutor Class: Create Procedures and Support Documents

  - by [email protected]

  Offered by Oracle University Course Code D66797GC10 July 14-16, 2010 in Chicago, IL This three day Instructor Led class is only US$ 2,250 Oracle® Tutor provides organizations with a powerful pair of applications to develop, deploy, and maintain employee business process documentation. Tutor includes a repository of prewritten process, procedure, and support documents that can be readily modified to reflect your company's unique business processes. The result is a set of job-role specific desk manuals that are easy to update and deploy online. Use Tutor to create content to: Implement new business applications Document for any regulatory compliance initiative Turn every desk into a self service reference center Increase employee productivity The primary challenge for companies faced with documenting policies, processes, and procedures is to realize that they can do this documentation in-house, with existing resources, using Oracle Tutor. Process documentation is a critical success component when implementing or upgrading to a new business application and for supporting corporate governance or other regulatory compliance initiatives. There are over 1000 Oracle Tutor customers worldwide that have used Tutor to create, distribute, and maintain their business procedures. This is easily accomplished because of Tutor's: Ease of use by those who have to write procedures (Microsoft Word based authoring) Ease of company-wide implementation (complex document management activities are centralized) Ease of use by workers who have to follow the procedures (play script format) Ease of access by remote workers (web-enabled) This course is an introduction to the Oracle Tutor suite of products. It focuses on the process documentation feature set of the Tutor applications. Participants will learn about writing procedures and maintaining these particular process document types, all using the Tutor method. Audience Business Analysts End Users Functional Implementer Project Manager Sales Consultants Security Compliance Auditors User Adoption Consultants Prerequisites No Prerequisite Courses strong working knowledge of MS Windows strong working knowledge of MS Word (2007) Objectives • Provide your organization with the next steps to implement the Tutor procedure writing method and system in your organization • Use the Tutor Author application to write employee focused process documents (procedures, instructions, references, process maps) • Use the Tutor Publisher application to create impact analysis reports, Employee Desk Manuals, and Owner Manuals Web site on OU Link to a PDF of the class summary Oracle University Training Centre - Chicago Emily Chorba Product Manager for Oracle Tutor

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• Couldn't make Angry birds to work on wine

  - by Ashfame

  I could run Notepad++ easily but I fail to run the Angry bird exe. Whenever I open the exe, I see one of my screen flickrs a bit (as lines and not the whole screen) and nothing happens. Any ideas? Edit: Output of wine angrybirds.exe fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC80.CRT" (8.0.50727.4053) fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC90.CRT" (9.0.21022.8) err:module:import_dll Library MSVCP90.dll (which is needed by L"C:\\windows\\system32\\AppUpWrapper.dll") not found err:module:import_dll Library AppUpWrapper.dll (which is needed by L"C:\\windows\\system32\\angrybirds.exe") not found err:module:LdrInitializeThunk Main exe initialization for L"C:\\windows\\system32\\angrybirds.exe" failed, status c0000135 I think it didn't even install. I manually dropped those files in the folder but still no gain. Edit: Progress I dropped the file MSVCP90.dll manually and now this is what I get in the output fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC80.CRT" (8.0.50727.4053) fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC90.CRT" (9.0.21022.8) fixme:heap:HeapSetInformation 0x541000 0 0x32fd48 4 fixme:heap:HeapSetInformation (nil) 1 (nil) 0 EXCEPTION: Failed to open data/scripts/starLimits.lua wine: Unhandled exception 0x40000015 at address 0x7b880023:0x78b271d0 (thread 0009), starting debugger... fixme:msvcr90:__clean_type_info_names_internal (0x10267694) stub fixme:msvcr90:__clean_type_info_names_internal (0x78506644) stub ashfame@ashfame-desktop:~$ Process of pid=0008 has terminated No process loaded, cannot execute 'echo Modules:' Cannot get info on module while no process is loaded No process loaded, cannot execute 'echo Threads:' process tid prio (all id:s are in hex) 0000000e services.exe 00000014 0 00000010 0 0000000f 0 00000011 winedevice.exe 00000018 0 00000016 0 00000013 0 00000012 0 00000019 explorer.exe 0000001a 0 You must be attached to a process to run this command. No process loaded, cannot execute 'detach' and there the terminal hangs (I mean I would have to Ctrl + C to get out). It shows up the famous message, that it needs to close down. Edit: Just to let you know that I am still stuck at it. I don't use wine for anything else, so I am ready to do a clean install of wine and everything if anyone is willing to provide me instructions.

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• Help organising controllers logically

  - by kenny99

  Hi guys, I'm working on a site which i'm developing using an MVC structure. My models will represent all of data in the site, but i'm struggling a bit to decide on a good controller structure. The site will allow users to login/register and see personal data on a number of pages, but also still have access to public pages, e.g FAQs, Contact page etc. This is what I have at the moment... A Template Controller which handles main template display. The basic template for the site will remain the same whether or not you are logged in. A main Website Controller which extends the Template Controller and handles basic authentication. If the user is logged in, a User::control_panel() method is called from the constructor and this builds the control panel which will be present throughout the authenticated session. If user is not logged in, then a different view is loaded instead of the control panel, e.g with a login form. All protected/public page related controllers will extend the website controller. The user homepage has a number of widgets I want to display, which I'm doing via a Home Controller which extends the Website Controller. This controller generates these widgets via the following static calls: $this->template->content->featured_pet = Pet::featured(); $this->template->content->popular_names = Pet::most_popular(); $this->template->content->owner_map = User::generate_map(); $this->template->content->news = News::snippet(); I suppose the first thing I'm unsure about is if the above static calls to controllers (e.g Pet and User) are ok to remain static - these static methods will return views which are loaded into the main template. This is the way I've done things in the past but I'm curious to find out if this is a sensible approach. Other protected pages for signed in users will be similar to the Home Controller. Static pages will be handled by a Page Controller which will also extend the Website Controller, so that it will know whether or not the user control panel or login form should be shown on the left hand side of the template. The protected member only pages will not be routed to the Page Controller, this controller will only handle publicly available pages. One problem I have at the moment, is that if both public and protected pages extend the Website Controller, how do I avoid an infinite loop - for example, the idea is that the website controller should handle authentication then redirect to the requested controller (URL), but this will cause an infinite redirect loop, so i need to come up with a better way of dealing with this. All in all, does this setup make any sense?! Grateful for any feedback.

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• iPhone Debugging: How to resolve 'failed to get the task for process'?

  - by unforgiven

  I have just added a provisioning profile to XCode (needed to support notifications and in app purchase), setup as needed the build configuration for ad hoc distribution, and tried to run the app on the device (I have done this several times in the past, without any problem). The app is installed, but it does not start. On the console, I see the following message: Error launching remote program: failed to get the task for process 82. Error launching remote program: failed to get the task for process 82. The program being debugged is not being run. The program being debugged is not being run. However, if I start the application on the device manually, it works as expected. I have recently installed the latest XCode 3.2 for Snow Leopard. Is this a known bug of this version of XCode or am I doing something wrong? EDIT: It works fine with release distribution using the development provisioning profile. I have checked again the ad hoc provisioning profile to make sure it includes the device I am using.

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• Image File In Text Editor - What Are The Characters? What's the Process?

  - by TheDarkIn1978

  i'm currently in the process of conceptualizing an art piece for a gallery show next year, so this bizarre question of mine is more than just simple curiosity. if i open up an image file (a .PNG) with Text Edit or Note Pad, the file is presented in textual characters. something like this except: æº"í=™?0Ù:Ã,ÏI8^?K¯pmDHƒÃ?;wÔlD DDF›ä™èÜE[E˜ƒê?¯ƒºäeèçã?'ów+æ1ï‡ê0òHõñ?ò$úîù¥{WÎn}2*Ÿ!y(Ö!%2e9U2µ i4Õ(?=ù(›7}:É?##„G¶VfcVñ[÷D6gvrˆvéZN›=Ù=ó{púp…p?Ók‹oÃvŒÛ»{ùœóüôøW†W–VH\P?P$VTPt^lQ‹_B_S=Q™\Z[Ü)s/{]Œ_û]~¯¿¯Awu˜ùä’JÖ Í*tï[’ÎáÔ=<Æ6?~ZCWSÛpVµ?±ØŒ?nÆ^¨æ??™¡?a¥ë£1µÒÁ#?Gè)G<^mRl™m?jˆj~€"“R–Úª’?u?çO-•m˜â?ìéväˆàˆOä5ùXùûù”]¬]?]›V›œ{X{Óˆ|Ô’Èm{J?4‰Èáæõ}??~Á?óºYáœåüuRFÆ>W|^3Ñ5‰94=,<ú?|1b=2< >ö:?sÃ`¨{úf<f|ÛÖ?ãÊ íâ–âè/_÷O¬}Â?Í›§Ãd’kÃkØ?sSíS? ??øy;-6]ˆ?÷ÌÌÙåËLÈ,l÷uvzNtÆt6Ô6?O ?P?_t_|°N¸]Ÿ{ƒ{è˜3KK> ?x~ò[ñ\ÆXA?x?Ãî?X? ?…°”¸™‘jÂzÕkm~]jObµ·p1°Y‚s?&b”}s?ãËóí-»ñ”÷‰?‡v?ˆ˜WõØ£??æe~;¸n?Ooáa'aÁÎÌ-ª$ª!ª~ ?¨‹CÏpÏO/Á›œ/?80<Ë<§8 can anyone explain what is happening here? are the characters some form translation of pixel data by the text editor? maybe it is completely meaningless / an error? if not, is there a name for this type of data conversion or process?

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