Easiest way to find out if user has either Windows 7 or Vista (through telephone support)?
- by Rabarberski
If you have to provide some initial troubleshooting support by phone [or email], and you don't have access to the PC itself, what is the easiest and most foolproof question to find out if the 'dumb' user is using either Windows 7 or Windows Vista?
For example: determining if the user has either Windows XP or Windows Vista/7 is easy. Just ask the user if the button at the left bottom corner is (a) either square with the word 'Start' on it, or (b) it is a round button.
But how to determine the difference between Vista and 7?
Edit: For all the existing answers the user has to type something, and do it correctly. Sometimes even that is already hard for a computer illiterate user. My XP example just requires looking. If it exists (although I am afraid it doesn't), I think a solution that is just based on something this is visually different between Vista and 7 would stand above all others. (Which makes Dan's suggestion to turn over the box and look at the label" not so stupid). Perhaps the small 'show desktop' rectangle at the right side of the task bar (was that present in Vista)?
