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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

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  • unit/integration testing web service proxy client

    - by cori
    I'm rewriting a PHP client/proxy library that provides an interface to a SOAP-based .Net webservice, and in the process I want to add some unit and integration tests so future modifications are less risky. The work the library I'm working on performs is to marshall the calls to the web service and do a little reorganizing of the responses to present a slightly more -object-oriented interface to the underlying service. Since this library is little else than a thin layer on top of web service calls, my basic assumption is that I'll really be writing integration tests more than unit tests - for example, I don't see any reason to mock away the web service - the work that's performed by the code I'm working on is very light; it's almost passing the response from the service right back to its consumer. Most of the calls are basic CRUD operations: CreateRole(), CreateUser(), DeleteUser(), FindUser(), &ct. I'll be starting from a known database state - the system I'm using for these tests is isolated for testing purposes, so the results will be more or less predictable. My question is this: is it natural to use web service calls to confirm the results of operations within the tests and to reset the state of the application within the scope of each test? Here's an example: One test might be createUserReturnsValidUserId() and might go like this: public function createUserReturnsValidUserId() { // we're assuming a global connection to the service $newUserId = $client->CreateUser("user1"); assertNotNull($newUserId); assertNotNull($client->FindUser($newUserId); $client->deleteUser($newUserId); } So I'm creating a user, making sure I get an ID back and that it represents a user in the system, and then cleaning up after myself (so that later tests don't rely on the success or failure of this test w/r/t the number of users in the system, for example). However this still seems pretty fragile - lots of dependencies and opportunities for tests to fail and effect the results of later tests, which I definitely want to avoid. Am I missing some options of ways to decouple these tests from the system under test, or is this really the best I can do? I think this is a fairly general unit/integration testing question, but if it matters I'm using PHPUnit for the testing framework.

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  • Three Global Telecoms Soar With Siebel

    - by michael.seback
    Deutsche Telekom Group Selects Oracle's Siebel CRM to Underpin Next-Generation CRM Strategy The Deutsche Telekom Group (DTAG), one of the world's leading telecommunications companies, and a customer of Oracle since 2001, has invested in Oracle's Siebel CRM as the standard platform for its Next Generation CRM strategy; a move to lower the cost of managing its 120 million customers across its European businesses. Oracle's Siebel CRM is planned to be deployed in Germany and all of the company's European business within five years. "...Our Next-Generation strategy is a significant move to lower our operating costs and enhance customer service for all our European customers. Not only is Oracle underpinning this strategy, but is also shaping the way our company operates and sells to customers. We look forward to working with Oracle over the coming years as the technology is extended across Europe," said Dr. Steffen Roehn, CIO Deutsche Telekom AG... "The telecommunications industry is currently undergoing some major changes. As a result, companies like Deutsche Telekom are needing to be more intelligent about the way they use technology, particularly when it comes to customer service. Deutsche Telekom is a great example of how organisations can use CRM to not just improve services, but also drive more commercial opportunities through the ability to offer highly tailored offers, while the customer is engaged online or on the phone," said Steve Fearon, vice president CRM, EMEA Read more. Telecom Argentina S.A. Accelerates Time-to-Market for New Communications Products and Services Telecom Argentina S.A. offers basic telephone, urban landline, and national and international long-distance services...."With Oracle's Siebel CRM and Oracle Communication Billing and Revenue Management, we started a technological transformation that allows us to satisfy our critical business needs, such as improving customer service and quickly launching new phone and internet products and services." - Saba Gooley, Chief Information Officer, Wire Line and Internet Services, Telecom Argentina S.A.Read more. Türk Telekom Develops Benefits-Driven CRM Roadmap Türk Telekom Group provides integrated telecommunication services from public switched telephone network (PSTN) and global systems for mobile communications technology (GSM). to broadband internet...."Oracle Insight provided us with a structured deployment approach that makes sense for our business. It quantified the benefits of the CRM solution allowing us to engage with the relevant business owners; essential for a successful transformation program." - Paul Taylor, VP Commercial Transformation, Türk Telekom Read more.

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  • Oracle E-Business Suite Release 12 GM Speaks

    Murali Subramanian, Group Vice President and General Manager of Oracle's E-Business Suite Applications, discusses with Cliff the latest updates to Oracle's E-Business Suite Release 12 including benefits to all customers and why customers should consider upgrading.

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  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • John Hitchcock of Pace Describes the Oracle Agile PLM Customer Experience

    John Hitchcock, Senior Manager of Configuration Management at Pace (formerly 2Wire, Inc.), sat down for an interview during Oracle's Innovation Summit with Kerrie Foy, Manager of PLM Product Marketing at Oracle. Learn why his organization upgraded to the latest version of Agile and expanded the footprint to achieve impressive savings and productivity gains across the global, networked product value-chain.

    Read the article

  • Free Live Webinar on Oracle Primavera P6 Analytics

    - by mark.kromer
    We are having a free live webinar to introduce customers to the new Oracle Primavera P6 Analytics built on the Oracle Business Intelligence platform. Here is the registration link for this webinar which is on June 18 @ 2 PM EDT: https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=209488&sessionid=1&key=DC3994754137CE4292161B2041C0E35D&partnerref=homepagebanner Hope to see you there! Best, Mark

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  • Did you get your Oracle Java Magazine with that?

    - by alexismp
    The Oracle Java Magazine November/December 2011 (#2) issue is out, including in downloadable PDF format. If you haven't already done so, subscribe (it's free) and get it. This edition has the following Java EE-related content: • Introduction to RESTful Web Services, Part 2 • Stress-testing Java EE 6 Applications • Adam Bien on bugs, bottlenecks, and memory leaks Expect more Java EE coverage in the January/Feb release.

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  • What is new in Oracle SOA Suite 11g R1 PS6? by Shanny Anoep

    - by JuergenKress
    Oracle has released a new version 11.1.1.7.0 for their Oracle Fusion Middleware product line. This version includes Patch Set #6 (PS6) for Oracle SOA Suite 11g R1, with a big list of improvements and fixes for each component in that suite. In this post we will highlight some of the interesting updates with regards to troubleshooting, performance, reliability and scalability. Infrastructure/Purging scripts Database growth is a common problem for large-scale Oracle SOA Suite deployments. Oracle already provides multiple purging strategies for the SOA Suite runtime database. This patch set includes two new scripts for purging most of the runtime data: Table Recreation Script (TRS): This script can be used to reclaim as much database space as possible, while still retaining the open instances. It can be used as a corrective action for databases that grew excessively, for example when purging was not performed at all. This should be used as a single corrective action only; the script does not replace the normal purging scripts. Truncate script: Remove all records from the SOA Suite runtime tables without dropping the tables. This script can be used for cloning SOA Suite environments without copying the instance data, or for recreating test scenarios by cleaning all the runtime data. The Oracle SOA Suite Administrator's guide contains a table with the available purging strategies. Diagnostic dumps Using WLST you could already dump diagnostic information about various components of the SOA Suite. This version adds support to retrieve more information on BPEL and Adapters from the command-line. Diagnostic dumps for BPEL New diagnostic dumps are available for BPEL to get information on thread pools, average processing time for BPEL components, and average waiting times for asynchronous instances. This information can be very useful for performance analysis or troubleshooting. With WLST this information can be retrieved from the command-line and included for monitoring or reporting. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: SOA Suite PS6,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Creating Service with Bluetooth activation in Android

    - by Mr. Kakakuwa Bird
    Hi I want to create a service in Android which will initially ask user if they want to start Bluetooth and set the Bluetooth discovery. My question is 1) Can I launch in the service following activities? if (!mBluetoothAdapter.isEnabled()) { Intent enableBtIntent = new Intent(BluetoothAdapter.ACTION_REQUEST_ENABLE); startActivityForResult(enableBtIntent, 0); } // Set Phone Discoverable for 300 seconds. Intent discoverableIntent = new Intent(BluetoothAdapter.ACTION_REQUEST_DISCOVERABLE); discoverableIntent.putExtra(BluetoothAdapter.EXTRA_DISCOVERABLE_DURATION, 600); startActivity(discoverableIntent); 2) I want to set discoverabilty of the phone on for lifetime of application. Is it possible? 3) I want to access empty space available on SD card. How should i do it? Thanks in advance.

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  • Oracle #1 in Application Servers

    - by blake.connell
    Oracle is the leading application server vendor by a wide margin according to the latest Gartner data. Oracle has more market share then the next four vendors combined! If you have a Gartner subscription, check out the report "Market Share: Application Infrastructure and Middleware Software, Worldwide, 2009." (Fabrizio Biscotti, Teresa Jones, and Asheesh Raina - April 2010)

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  • SSIS web service task parsing result.

    - by dbengals
    I have an ssis (2005) package that uses the web service task to download to a file destination. The file contains a string of xml data. After downloaded the file looks like this. <?xml version="1.0" encoding="utf-16"?> <string>--here is XML data with escaped characters--</string> My thought was I could then use the XML source data flow source to pull the <string> data, but when I set this up the XML source will not read the <string> as a column. It will generate an xsd and it seems normal, but no luck seeing the column. Any ideas on getting this to work? Or would there be a better way to pull the data within the file generated from the web service? Thanks.

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  • ArchBeat Link-o-Rama for October 14-20, 2012

    - by Bob Rhubart
    The Top 10 items shared on the OTN ArchBeat Facebook page for the week of October 14-21, 2012. Panel: On the Impact of Software | InfoQ Les Hatton (Oakwood Computing Associates), Clive King (Oracle), Paul Good (Shell), Mike Andrews (Microsoft) and Michiel van Genuchten (moderator) discuss the impact of software engineering on our lives in this panel discussion recorded at the Computer Society Software Experts Summit 2012. ResCare Solves Content Lifecycle Challenges with Oracle WebCenter Learn how ResCare solves content lifecycle challenges with Oracle WebCenter. Speakers: Joe Lichtefeld, VP of Application Services & PMO, ResCare Wayne Boerger, Product Manager, TEAM Informatics Doug Thompson, EVP Global Development, TEAM Informatics Date: Tuesday, October 30, 2012 Time: 10:00 a.m. PT / 1:00 p.m. ET WebLogic Server 11gR1 Interactive Quick Reference "The WebLogic Server 11gR1 Administration interactive quick reference," explains Juergen Kress, "is a multimedia tool for various terms and concepts used in WebLogic Server architecture. This tool is available for administrators for online or offline use. This is built as a multimedia web page which provides descriptions of WebLogic Server Architectural components, and references to relevant documentation. This tool offers valuable reference information for any complex concept or product in an intuitive and useful manner." Oracle ACE Directors Nordic Tour 2012 : Venues and BI Presentations | Mark Rittman Oracle ACE Director Mark Rittman shares information on the Oracle ACE Director Tour, as the community leaders make their way through the land of the midnight sun, with events in Copenhagen, Stockholm, Oslo and Helsinki. Mobile Apps for EBS | Capgemini Oracle Blog Capgemini solution architect Satish Iyer breifly describes how Oracle ADF and Oracle SOA Suite can be used to fill the gap in mobile applications for Oracle EBS. Introducing the New Face of Fusion Applications | Misha Vaughan Oracle ACE Directors Debra Lilly and Floyd Teter have already blogged about the the new face of Oracle Fusion Applications. Now Applications User Experience Architect Misha Vaughan shares a brief overview of how the Oracle Applications User Experience (UX) team developed the new look. BPM 11g - Dynamic Task Assignment with Multi-level Organization Units | Mark Foster "I've seen several requirements to have a more granular level of task assignment in BPM 11g based on some value in the data passed to the process," says Fusion Middleware A-Team architect Mark Foster. "Parametric Roles is normally the first port of call to try to satisfy this requirement, but in this blog we will show how a lot of use-cases can be satisfied by the easier to implement and flexible Organization Unit." OTN Architect Day Los Angeles - Oct 25 Oracle Technology Network Architect Day in Los Angeles happens in one week. Register now to make sure you don't miss out on a rich schedule of expert technical sessions and peer interaction covering the use of Oracle technologies in cloud computing, SOA, and more. Even better: it's all free. When: October 25, 2012, 8:30am - 5:00pm. Where: Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Oracle VM VirtualBox 4.2.2 released | Oracle's Virtualization Blog The Fat Bloke weighs in with a short post with information on where you can find information and the download for the latest VirtualBox release. Advanced Oracle SOA Suite #OOW 2012 SOA Presentations The Oracle SOA Product Management team has compiled a complete list of all twelve of their Oracle SOA Suite presentations from Oracle OpenWorld 2012, with links to the slide decks. Thought for the Day "Software: do you write it like a book, grow it like a plant, accrete it like a pearl, or construct it like a building?" — Jeff Atwood Source: softwarequotes.com

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  • FACING ERROR WHILE CALLING AXIS2 WEB SERVICE ...

    - by darshanv
    Hello , I am new to axis ,I have created a web servcie with couple of methods using axis2 and deployed it on tomcat.And am calling that web service from my android program with the help of ksoap.But wen i call a method which doesn't take any parameter am gettin fine reply from web service which i can able to see on my screen,But wen i call anothr method which takes a string argument am getting namespace exception on server WEB SERVICE CODE IS ..... package Guru; public class DarshanSays { public String getMsg(String h) { return h+" ..the power of change is eVolution..."; } public String getEmpty(String d)throws Exception { return "empty string from tomcattttttttttt"; } } //AND program is String soap_action="http://Guru/getEmpty"; String method_nm="getEmpty"; String nmspc="http://Guru/"; String url7="//192.168.10.182:8080/axis2/services/Friday";//http: SoapObject request = new SoapObject(url7,method_nm); /*sending method parameters with SoapObject */ request.newInstance(); request.addProperty("h","darshan.....");//sending a parameter to a method SoapSerializationEnvelope envelope = new SoapSerializationEnvelope(SoapEnvelope.VER11); envelope.bodyOut=request; envelope.dotNet = true; envelope.encodingStyle = SoapSerializationEnvelope.XSD; Log.d("Step","3"); envelope.dotNet=true; /*setting outputsoap object sending request */ envelope.setOutputSoapObject(request); /*HttpTransportSE object creating sending it url */ androidHttpTransport = new HttpTransportSE(url7); //androidHttpTransport.setXmlVersionTag(""); Log.d("Step","4"); try{ androidHttpTransport.debug=true; androidHttpTransport.call(nmspc,envelope); } catch(Exception e) { Log.d("Transportcall",""+e); alert=new AlertDialog.Builder(this); alert.setMessage(""+e); alert.show(); } //exception is throw. Log.d("Step","5"); try { Log.d("giving...","resp"); SoapPrimitive sp=(SoapPrimitive)envelope.getResponse(); String hh=sp.toString(); Log.d("reply from web ser",".."+hh.toString()); //and erorr msg is SoapFault - faultcode:'soapenv:Server' faultstring: 'namespace mismatch require http://Guru found 192.168.10.182:8080/axis2/services/Friday' faultactor: 'null' detail: org.kxml2.kdom.Node@43d31390 ERROR IS coming only when am calling parameterized method. I am facing this issue only when am giving a call to parameterized method. Please Help.. thanks Darshan V

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  • Adding IoC Support to my WCF service hosted in a windows service (Autofac)

    - by user137348
    I'd like to setup my WCF services to use an IoC Container. There's an article in the Autofac wiki about WCF integration, but it's showing just an integration with a service hosted in IIS. But my services are hosted in a windows service. Here I got an advice to hook up the opening event http://groups.google.com/group/autofac/browse_thread/thread/23eb7ff07d8bfa03 I've followed the advice and this is what I got so far: private void RunService<T>() { var builder = new ContainerBuilder(); builder.Register(c => new DataAccessAdapter("1")).As<IDataAccessAdapter>(); ServiceHost serviceHost = new ServiceHost(typeof(T)); serviceHost.Opening += (sender, args) => serviceHost.Description.Behaviors.Add( new AutofacDependencyInjectionServiceBehavior(builder.Build(), typeof(T), ??? )); serviceHost.Open(); } The AutofacDependencyInjectionServiceBehavior has a ctor which takes 3 parameters. The third one is of type IComponentRegistration and I have no idea where can I get it from. Any ideas ? Thanks in advance.

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  • One Week To Go: OTN Architect Day: Cloud Computing

    - by Bob Rhubart
    One week remains until OTN Architect Day: Cloud Computing kicks of at the spectacular Oracle HQ campus in Redwood Shores, CA. The event is free, and there is still time to register. When: Tuesday July 9, 2013 8:30am - 12:30pm Where: Oracle Conference Center350 Oracle Pkwy Redwood City, CA 94065 Register now. It's free! Here's the latest update to the event agenda: 8:30am - 9:00am Registration and Continental Breakfast 9:00am - 9:45am Keynote 21st Century IT | Dr. James Baty VP, Global Enterprise Architecture Program, Oracle Imagine a time long, long ago. A time when servers were certified and dedicated to specific applications, when anything posted on an enterprise web site was from restricted, approved channels, and when we tried to limit the growth of 'dirty' data and storage. Today, applications are services running in the muti-tenant hybrid cloud. Companies beg their customers to tweet them, friend them, and publicly rate their products. And constantly analyzing a deluge of Internet, social and sensor data is the key to creating the next super-successful product, or capturing an evil terrorist. The old IT architecture was planned, dedicated, stable, controlled, with separate and well-defined roles. The new architecture is shared, dynamic, continuous, XaaS, DevOps. This keynote session describes the challenges and opportunities that the new business / IT paradigms present to the IT architecture and architects. 9:45am - 10:30am Technical Session Oracle Cloud: A Case Study in Building a Cloud | Anbu Krishnaswami Enterprise Architect, Oracle Building a Cloud can be challenging thanks to the complex requirements unique to Cloud computing and the massive scale typically associated with Cloud. Cloud providers can take an Infrastructure as a Service (IaaS) approach and build a cloud on virtualized commodity hardware, or they can take the Platform as a Service (PaaS) path, a service-oriented approach based on pre-configured, integrated, engineered systems. This presentation uses the Oracle Cloud itself as a case study in the use of engineered systems, demonstrating how the technical design of engineered systems is leveraged for building PaaS and SaaS Cloud services and a Cloud management infrastructure. The presentation will also explore the principles, patterns, best practices, and architecture views provided in Oracle's Cloud reference architecture. 10:30 am -10:45 am Break 10:45am-11:30am Technical Session Database as a Service | Markus Michalewicz Senior Principal Product Manager Oracle Real Application Clusters (RAC) New applications are now commonly built in a Cloud model, where the database is consumed as a service, and many established business processes are beginning to migrate to database as a service (DBaaS). This adoption of DBaaS is made possible by the availability of new capabilities in the database that enable resource pooling, dynamic resource management, model-based provisioning, metered use, and effective quality-of-service controls. This session will examine the catalog of database services at a large commercial bank to understand how these capabilities are enabling DBaaS for a wide range of needs within the enterprise. 11:30 am - 12:00 pm Panel Q&A Dr. James Baty, Anbu Krishnaswami, and Markus Michalewicz respond to audience questions. Registration is free, but seating is limited, so register now.

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  • Goodbye FY14, Welcome FY15!

    - by Alliances & Channels Redaktion
    FY14, ein spannendes Geschäftsjahr liegt gerade hinter uns. Das ist immer auch ein Anlass, um Bilanz zu ziehen. Lassen wir also gemeinsam 12 ereignisreiche Monate Revue passieren! Beim Blick auf die Ereignisse des FY14 stehen natürlich Sie, unsere Partner, an allererster Stelle, denn Sie leisten einen ungeheuer wichtigen Beitrag zum Erfolg von Oracle. Dafür möchte ich Ihnen heute im Namen von Oracle A&C ganz herzlich danken! Von all den Events und Highlights im Partnerbereich war die Oracle Open World auch in FY14 schon allein quantitativ das Beeindruckendste: 60.000 Besucherinnen und Besucher aus 145 Ländern, 2.555 Sessions und 3.599 Speaker. Die angereisten Partner kamen in San Francisco zum Oracle PartnerNetwork Exchange zusammen. Dort tauschten sie sich über aktuelle Fragen zu Applications, Cloud, Engineered Systems, Big Data sowie Industry Solutions aus – Themen die uns auch in FY15 sicher bewegen werden! FY14 war bei Oracle auch das Jahr der Datenbank-Offensive: Auf der Open World wurde die neue In-Memory-Option für Datenbanken präsentiert, das Schlagwort Datenbank-Tuning machte die Runde. Als Meilenstein gilt vor allem die enorme Beschleunigung, die mit Version 12.1.0.1 der Oracle Database 12c möglich wird. Diese und weitere Innovationen sorgten für viel positives Presseecho. Im Januar 2014 kamen die Partner aus ganz Deutschland nach München zum Oracle Partner Day und zur Verleihung der Oracle Excellence Awards. Wie immer war unsere Blogredaktion natürlich live vor Ort. Zu den Höhepunkten des Partner Day zählte die Key Note zur Oracle Strategie von Helene Lengler, Vice President Sales Fusion Middleware & Engineered Systems. Spannend für die Partner war auch der Blick in die Zukunft mit Andreas Zilch (Experton): Industrie 4.0 lautete eines seiner zentralen Themen - also die Frage der Informatisierung der klassischen Industrien und damit natürlich auch das Internet of Things. Ich freue mich auf neue Herausforderungen im FY2015 und vor allem auf die anregende Zusammenarbeit mit Ihnen! Wir werden gemeinsam daran arbeiten, spannende Projekte u.a. mit Big Data, Customer Experience oder Cloud zu entwickeln. Uns allen wünsche ich ein gutes, erfolgreiches Geschäftsjahr 2015. Herzlichst, Ihr Christian Werner Senior Director Alliances & Channels Deutschland

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  • Games at Work Part 2: Gamification and Enterprise Applications

    - by ultan o'broin
    Gamification and Enterprise Applications In part 1 of this article, we explored why people are motivated to play games so much. Now, let's think about what that means for Oracle applications user experience. (Even the coffee is gamified. Acknowledgement @noelruane. Check out the Guardian article Dublin's Frothing with Tech Fever. Game development is big business in Ireland too.) Applying game dynamics (gamification) effectively in the enterprise applications space to reflect business objectives is now a hot user experience topic. Consider, for example, how such dynamics could solve applications users’ problems such as: Becoming familiar or expert with an application or process Building loyalty, customer satisfaction, and branding relationships Collaborating effectively and populating content in the community Completing tasks or solving problems on time Encouraging teamwork to achieve goals Improving data accuracy and completeness of entry Locating and managing the correct resources or information Managing changes and exceptions Setting and reaching targets, quotas, or objectives Games’ Incentives, Motivation, and Behavior I asked Julian Orr, Senior Usability Engineer, in the Oracle Fusion Applications CRM User Experience (UX) team for his thoughts on what potential gamification might offer Oracle Fusion Applications. Julian pointed to the powerful incentives offered by games as the starting place: “The biggest potential for gamification in enterprise apps is as an intrinsic motivator. Mechanisms include fun, social interaction, teamwork, primal wiring, adrenaline, financial, closed-loop feedback, locus of control, flow state, and so on. But we need to know what works best for a given work situation.” For example, in CRM service applications, we might look at the motivations of typical service applications users (see figure 1) and then determine how we can 'gamify' these motivations with techniques to optimize the desired work behavior for the role (see figure 2). Description of Figure 1 Description of Figure 2 Involving Our Users Online game players are skilled collaborators as well as problem solvers. Erika Webb (@erikanollwebb), Oracle Fusion Applications UX Manager, has run gamification events for Oracle, including one on collaboration and gamification in Oracle online communities that involved Oracle customers and partners. Read more... However, let’s be clear: gamifying a user interface that’s poorly designed is merely putting the lipstick of gamification on the pig of work. Gamification cannot replace good design and killer content based on understanding how applications users really work and what motivates them. So, Let the Games Begin! Gamification has tremendous potential for the enterprise application user experience. The Oracle Fusion Applications UX team is innovating fast and hard in this area, researching with our users how gamification can make work more satisfying and enterprises more productive. If you’re interested in knowing more about our gamification research, sign up for more information or check out how your company can get involved through the Oracle Usability Advisory Board. Your thoughts? Find those comments.

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  • Oracle Magazine, March/April 2010

    Oracle Magazine March/April features articles on enterprise software applications, application grid architecture, partitions, Tom Kyte on Edition-Based Redefinition, Oracle Application Express and much more.

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