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  • Routing tables don't show ppp0 after 12.04 kernel upgrade to 3.5.0: Haier CE682 modem configuration

    - by ubunsteve
    I'm trying to get my Haier CE682 EVDO modem, model number 201e:1022 to work in ubuntu 12.04 kernel 3.5.0-030500-generic #201207211835 . I had it working in a previous 12.04 kernel, using compat-wireless and these instructions http://zulkhamsyahmh.blogspot.com/2012/05/install-smartfren-haier-ce682-on-ubuntu.html, and to get it working had to edit the routing tables so that there was a ppp0 showing up, as suggested at http://www.linuxquestions.org/questions/slackware-14/wvdial-is-connecting-but-im-unable-to-do-anything-714861/ Network manager doesn't work with this modem, so I use either wvdial or gpppon to connect to it, both which work (after I run the command sudo modprobe usbserial vendor=0x201e product=0x1022 ) This is the output of when I connect with gpppon to the modem: Using interface ppp0 Connect: ppp0 <-- /dev/ttyUSB0 sent [LCP ConfReq id=0x1 ] rcvd [LCP ConfAck id=0x1 ] rcvd [LCP ConfReq id=0x2 ] sent [LCP ConfAck id=0x2 ] sent [LCP EchoReq id=0x0 magic=0x819c86db] rcvd [CHAP Challenge id=0x1 <1ac8f12799e953967a3cc222c9254690, name = ""] sent [CHAP Response id=0x1 <6f12a903dc40915ca2761c17b87f8fbd, name = "smart"] rcvd [LCP EchoRep id=0x0 magic=0x0] rcvd [CHAP Success id=0x1 ""] CHAP authentication succeeded CHAP authentication succeeded sent [CCP ConfReq id=0x1 ] sent [IPCP ConfReq id=0x1 ] rcvd [IPCP ConfReq id=0x1 ] sent [IPCP ConfAck id=0x1 ] rcvd [CCP ConfReq id=0x1] sent [CCP ConfAck id=0x1] rcvd [CCP ConfRej id=0x1 ] sent [CCP ConfReq id=0x2] rcvd [IPCP ConfRej id=0x1 ] sent [IPCP ConfReq id=0x2 ] rcvd [CCP ConfAck id=0x2] rcvd [IPCP ConfNak id=0x2 ] sent [IPCP ConfReq id=0x3 ] rcvd [IPCP ConfAck id=0x3 ] not replacing existing default route via 192.168.3.1 local IP address 10.191.248.154 remote IP address 10.17.95.25 primary DNS address 10.17.3.244 secondary DNS address 10.17.3.245 as you can see there is a problem with "not replacing existing default route via 192.168.3.1" This it the out put of route Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface default 192.168.3.1 0.0.0.0 UG 0 0 0 wlan0 link-local * 255.255.0.0 U 1000 0 0 wlan0 192.168.3.0 * 255.255.255.0 U 2 0 0 wlan0 I had tried these commands, which had previously worked in the earlier kernel: route del default route add default ppp0 but that broke my wireless internet connection. I then added the default routing as shown above with sudo route add default gw 192.168.3.1 wlan0 So it seems I need to add or change the routing to show a ppp0 connection, but I don't know how to do that.

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  • Apache + Bind Problems

    - by Gabriel
    Hello, I am using VirtualMin on Debian-50-lenny-64-LAMP (Debian Linux 5.0). I've upgraded some packages including "bind". Since the upgrade, both Apache and Bind stopped working. Here's the errors I get: Blockquote Starting web server: apache2apache2: Could not reliably determine the server's fully qualified domain name, using 78.46.92.11 for ServerName (98)Address already in use: make_sock: could not bind to address [::]:80 (98)Address already in use: make_sock: could not bind to address 0.0.0.0:80 no listening sockets available, shutting down Unable to open logs failed! and Failed to start BIND : Unknown error I am sure that some files were changed after the upgrade and this is a simple problems to solve, but unfortunately, it's the first time I am in this situation and I just couldn't find a solution. I've Googled about the errors but still couldn't make it work. Now I am sorry I did the update. I usually make updates to have the latest versions of the packages that are installed in the server. Any ideas?

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  • Large enterprise application - clients wish to use duplicate e-mails addresses?

    - by Alex Key
    I'd like to know people's opinions, reactions to clients and technical work arounds (if applicable), to the issue of an enterprise application where a client wishes to use duplicate e-mail addresses? To clarify, when I say duplicate e-mail addresses I mean within the same client system, having multiple users that have the same e-mail address. So not just using generic e-mail addresses but using the e-mail address of another user. e.g. Bob Jenkins: [email protected] James Jeffery: [email protected] Context To give this some further context, in the e-learning sector it is common that although all staff in an organisation must complete e-learning - they may not have their own e-mail address so they choose to use their managers e-mail address. Albeit against good practice in public sites... it's a requirement we've over and over again where an organisation is split between office based staff and perhaps e.g. staff in a warehouse. Where problem lies Mr Steak, good point, the problem lies in password resets and perhaps in situations where semi-personal information could be sent (not confidential enough to worry about the insecurities of email). Perhaps reminders for specific system actions, which would be confusing for the unintended party to see (if perhaps misreading the e-mail's intended recipient) Possible solutions System knowing the difference between a "for the attention of" and direct to the person e-mails, including this in the body text. Using alternative communication such as SMS Simply not having e-mails sent to people who are not the intended recipient. Providing an e-mail service ourselfs (not really viable for a corporate IT dept) Thoughts?

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  • 12.10 Wireless hotspot configuration and internet browsing - question

    - by Indian
    In our campus we have a leased line connection from a service provider, which has an external IP W.X.Y.Z. This connection is distributed from the server several sub-networks / subnets as follows: Faculty: 172.33....../ 255.255.0.0 Administration: 172.34......./255.255.255.0 Students: 172.35...../255.255.216.0 A student has a laptop with a fixed IP address 172.35.23.123 / 255.255.216.0 where the IP address is on the ethernet port. The gateways for internet access are 172.31.1.1 and 172.31.1.2. Further the student has a wireless port which is inaccessible in the hostel area. The OS of the student is Ubuntu 12.10. The student in the possession of an android phone on which he wishes to install specific software and therefore wishes to activate the internet therein. The student has already attempted the Wireless hotspot solution which works for 12.04 but has not been successful. Various instructions on the internet have helped the student to do the following Installation of dhcp server and hostapd: sudo apt-get install isc-dhcp-server sudo apt-get install hostapd File: /etc/network/interfaces auto lo iface lo inet loopback auto wlan0 iface wlan0 inet static address 10.10.0.1 netmask 255.255.255.0 dns-nameservers 172.31.1.1 172.31.1.2 File: /etc/dhcp/dhcpd.conf subnet 10.10.0.0 netmask 255.255.255.0 { range 10.10.0.2 10.10.0.4; option routers 10.10.0.1; option domain-name-servers 172.31.1.1 172.31.1.2; default-lease-time 6000; max-lease-time 72000; } File: /etc/hostapd/hostapd.conf interface=wlan0 driver=nl80211 ssid=my_hotspot channel=1 hw_mode=g auth_algs=1 wpa=3 wpa_passphrase=1234567890 wpa_key_mgmt=WPA-PSK wpa_pairwise=TKIP CCMP rsn_pairwise=CCMP File: /etc/default/hostapd RUN_DAEMON=”yes” DAEMON_CONF=”/etc/hostapd/hostapd.conf” DAEMON_OPTS=”-dd” File: /etc/default/isc-dhcp-server INTERFACES=”wlan0” File: /etc/rc.local iptables -t nat -A POSTROUTING -s 10.10.0.0/16 -o eth0 -j MASQUERADE exit 0 After all the configuration, the computer is restarted. The student can see that the hotspot named “my_hotspot” is available. The hotspot also awards an address to the android phone. The student will now be able to browse the internet.

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  • error svn: OPTIONS could not connect to server

    - by benza
    I'm trying to checkout a repository with an http address. I tried with different machine but I obtained every time time the same error: svn: OPTIONS of 'http://svn.macports.org/repository/macports/trunk': could not connect to server (http://svn.macports.org) I can't understand the problem, the address is http so I think that is a problem of subversion with http address (the repository is the one for Macport for MAC OS but I think that the problem is not about the repository but is a subversion problem)

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  • Law of Demeter confusion [duplicate]

    - by user2158382
    This question already has an answer here: Rails: Law of Demeter Confusion 4 answers I am reading a book called Rails AntiPatterns and they talk about using delegation to to avoid breaking the Law of Demeter. Here is their prime example: They believe that calling something like this in the controller is bad (and I agree) @street = @invoice.customer.address.street Their proposed solution is to do the following: class Customer has_one :address belongs_to :invoice def street address.street end end class Invoice has_one :customer def customer_street customer.street end end @street = @invoice.customer_street They are stating that since you only use one dot, you are not breaking the Law of Demeter here. I think this is incorrect, because you are still going through customer to go through address to get the invoice's street. I primarily got this idea from a blog post I read: http://www.dan-manges.com/blog/37 In the blog post the prime example is class Wallet attr_accessor :cash end class Customer has_one :wallet # attribute delegation def cash @wallet.cash end end class Paperboy def collect_money(customer, due_amount) if customer.cash < due_ammount raise InsufficientFundsError else customer.cash -= due_amount @collected_amount += due_amount end end end The blog post states that although there is only one dot customer.cash instead of customer.wallet.cash, this code still violates the Law of Demeter. Now in the Paperboy collect_money method, we don't have two dots, we just have one in "customer.cash". Has this delegation solved our problem? Not at all. If we look at the behavior, a paperboy is still reaching directly into a customer's wallet to get cash out. Can somebody help me clear the confusion. I have been searching for the past 2 days trying to let this topic sink in, but it is still confusing.

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  • DNS request times out then succeeds on my local network. Why?

    - by Dan
    I have a W2K3 Server that is the Domain Controller and also the DNS server. I wanted to make another DNS zone on my network called "something.local" and then make 'A' records to point requests like 'admin.something.local' and 'www.something.local' to machines on my network. I keep getting DNS timeouts but then after 2 tries it succeeds. Why would this happen? How can I troubleshoot? From my desktop I run: nslookup admin.something.local and get: Server: server.domain.com.au.local Address: 192.168.0.10 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. Name: admin.something.local Address: 192.168.0.191 If I go back the other way: nslookup 192.168.0.191 I get: Server: server.domain.com.au.local Address: 192.168.0.10 Name: admin.something.local Address: 192.168.0.191 My DNS server address is 192.168.0.10. The new DNS zone is not hooked up to active directory. I do not have much experience with DNS. Yesterday it was working fine. I have tried doing an 'ipconfig /flushdns' on both my desktop and the DNS server

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  • Why is nslookup reporting two IP addresses?

    - by Jeff
    I made a DNS change a few hours ago and I just ran the following command with the following output: nslookup mydomain.com ns1.mynameserver.com Server: ns1.mynameserver.com Address: 111.111.111.111 Name: mydomain.com Addresses: 222.222.222.222 333.333.333.333 222.222.222.222 is old IP. 333.333.333.333 is the new IP address. Why are they both showing up? Since I'm querying the authoritative DNS server directly, shouldn't only the new IP address be shown?

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  • Cannot remove AWN and desktop messed up

    - by anonymous
    I recently installed AWN after reading an article on OMGUbuntu. It looked very good in the pictures but I didnt like it at all. I couldent remove it and it replaced the status bar and the Applications menu. I went into the settings and told it to not begin on startup, rebooted, and logged into a destop with no menu bar, applications, and I'm limited to a few folders on my desktop and terminal. PLEASE HELP!!

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  • "Error 53" with local LAN machines after VPN session on server

    - by tim11g
    I have a Windows 2000 server with a Windows 7 client that occasionally gets "error 53" when accessing the server by name (net view \\server). It still works by IP address (net view \\192.168.0.1). The server's primary IP address (as shown in "routing and remote access" as "Gigabit Ethernet" is 192.168.0.1. There is also a secondary IP address shown as "Internal" which is 192.168.0.50 The server also supports VPN. When a VPN user connects, it gets an address in the range of 192.168.0.51 to .59. Normally (when there is no error), when the local LAN client runs "ping server", it resolves to 192.168.0.1. When the Error 53 problem happens, "ping server" resolves to 192.168.0.50. This problem seems to be related to when a user connects or has recently connected to the server VPN. Is there some connection between the VPN services on the server and the DNS services on the server that could cause a local LAN client to become confused about which IP address to use for the server? Or is there a misconfiguration in the VPN or DNS?

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  • Divide a network into two subnets of equal size

    - by kylex
    I have been given the following IP 192.168.14.137/25 and asked to divide the network into 2. This is what I've come up with: The subnet mask is therefore 255.255.255.128 The network address is 192.168.14.128 There are a total of 128 available addresses (including the network address and broadcast address) To divide the network we create to subnets: 192.168.14.128/26 192.168.14.192/26 This will have a subnet mask of 255.255.255.192 Am I missing anything, or is this correct?

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  • Laptop is Switching DNS Servers

    - by Steffan Harris
    Ok sometime ago I changed my ip address to a static one because I was bored and I wanted to learn more about static ips. I am running windows xp. My laptop works find on the network that i set up a static ip address, but when i go to another network, the incorrect dns servers are being used. When I enter the option to get a dns server automatically, the internet connection works but only for a short time. After that the dns servers resets to the one i entered manually on a previous network. I did this by going to Network Connection-Right Click Local Area Connection and go to properties-Select TCP/IP - then click the Properties button. At this point i am given the option to Obtain an ip address or obtain and address automatically. My question is how do I resolve this problem of the dns server reseting to the previous one.

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  • Providing a static IP for resources behind AWS Elastic Load Balancer (ELB)

    - by tharrison
    I need a static IP address that handles SSL traffic from a known source (a partner). Our servers are behind an AWS Elastic Load Balancer (ELB), which cannot provide a static IP address; many threads about this here. My thought is to create an instance in EC2 whose sole purpose in life is to be a reverse proxy server having it's own IP address; accepting HTTPS requests and forwarding them to the load balancer. Are there better solutions?

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  • How to check use of userva boot option on Win 2K3 server

    - by Tim Sylvester
    I have some 32-bit Win2K3 servers running an application that fails now and then apparently due to heap fragmentation. (Process virtual bytes grows, private bytes does not) I do not have access to the source code or build process of this application. I have modified the boot.ini file on one of these servers to include /userva=2560, half way between the normal mode of operation and the /3GB option. Normally it takes weeks to reach the point of failure, but I'd like to see right away whether this has actually had any effect. As I understand it, this option limits the kernel to the remaining address space (1536MB instead of 2048), but does not necessarily give an application the extra address space, depending on the flags in the application's PE header. How can I determine whether the O/S is allowing a particular application, running in production, to access address space above 2GB? Additionally, what's the best way to monitor the system to ensure that the kernel is not starved for address space, and more generally how should I go about finding the optimal value for this setting?

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  • Router vs switch in a LAN [closed]

    - by servernewbie
    If I have a LAN and and connect it with a switch, I understand it uses a CAM table to route packets in layer 2 (by saving mac to port relations). So far all good. However, when using a router for a LAN (ONLY for a LAN, not to connect it to "the outside" WAN/internet/etc) I get a bit confused as to how it internally processes packets. I would first split this into two router scenarios: Router with buit-in switch In this scenario, I would expect that it will act exactly as a switch with a CAM table internally. This would probably benefit a bit in speed (guessing here?) compared to the next option. Router without built-in switch Here is where I get confused. If hostA wants to send a packet to hostB, it will ARP to find hostB's MAC address and send it there. Now, if we had a switch (above scenario) this would be easy. But how does it work now in a router WITHOUT a switch? If I would guess, hostA would send an Ethernet frame with hostB's MAC address to the line. The router would fetch the packet (even though the router has another MAC address, it would still fetch this packet even if it only contains hostB's MAC address). It would strip the Ethernet frame header and check the IP, and then check its own internal ARP table again for the MAC address. Now, this would seem like a waste of resources compared to a router with a built-in switch. But maybe it does not work like that at all. Does it also contain a CAM table? If that would be true, what would then the difference between these two routers really be?

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  • DNS subdomain problem - Hover.com

    - by Ryan Sullivan
    I use hover.com to manage my domain names. I have having a huge problem with setting a sub-domain to a specific IP address: I want the sub-domain on a particular domain name that I have. I set an A type record for that sub-domain and pointed it towards the IP address; it is not working at all. The thing that is confusing me is that when I set the IP address to a sub-domain on a different domain name it works just fine. Also, I have since deleted the DNS record from the domain that it happened to work on, and when I type that address into a browser it still resolves to the IP I had it set to. I am not sure what is going on at all. If this seems confusing I am sorry, but I am very confused about the whole thing myself. If any clarification is needed, just ask and I will try to clear things up.

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  • Cannot view dates of emails(no date field), in my CSV file exported from MS Outlook

    - by barlop
    I am using Outlook 2010 - I have my emails showing in there. and exported my emails, into a csv file. (file..options..advanced...export..export to a file.. I have opened that csv file in excel Here is a list of the fields it shows. I see "Date" doesn't appear among them. Subject Body From: (Name) From: (Address) From: (Type) To: (Name) To: (Address) To: (Type) CC: (Name) CC: (Address) CC: (Type) BCC: (Name) BCC: (Address) BCC: (Type) Billing Information Categories Importance Mileage Sensitivity Any idea why "Date" isn't included, and how to include it? Also, (and less importantly, and as a very secondary issue) is there a convenient way to read the csv file? reading an email with a long body, in excel, is not convenient, I need to select all of the body from the cell and copy/paste it into notepad.

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  • MS Outlook Voting mismatch

    - by Robert Ilbrink
    I did send out an Outlook vote to hundreds of employees, using their email address (which is mostly [email protected], but there are many exceptions). The incoming votes are not matched against the email address, but against the display name. Unfortunately, the display name has no real standard either. So instead of seeing this: [email protected] Voted: Yes [email protected] Voted: No I see this: [email protected] [email protected] Doe, Johnathan Philip Voted: Yes Doe - Peeters, Marian Voted: No In the actual list I see the addresses that I sent the vote to PLUS extra lines with the votes that came back. Is there a quick way to match my "send" list with the "received" list? One thing I thought of was to dump the global address book in a file and in Excel use =vlookup. But that seems a lot of work (and I am not even sure that I have the authorization to dump the address book).

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  • Optimising website IP for location

    - by Liam Sorsby
    From my understanding of SEO, websites are optimised for the current location of their IP address. For example if xxx.xxx.xxx.xx resolves to the UK then you are more likely to get higher rankings in the UK then you are in the USA. However, my query is when you use a CDN you are storing a cached version of your website across multiple servers at strategic locations across the globe to reduce load time in locations that your trying to target. Now if you use a CDN and geo-locate the website URL then it only resolves back to the USA (where our IP address resolves too) but it doesn't say it resolves to any other countries. As far as I know you can have multiple IP address resolving to one domain (from different countries). Do CDN's really help to optimise the location of your website or are they soley meant to optimise load time? Is there a better way to optimise for multiple countries with regards to the resolution of the IP address? Are VPN's as per this post here relevant to this? Any advice would be helpful.

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  • MS Access 2010 hide/show text with abutton

    - by grant
    Hi I have a problem where the user has a form in MSAccess. The form contains information about the client. The client fields are – client’s first name, client’s last name, their street address, suburb and city, their landline number and their cell phone number and their email address. However the user does not always want to see the email address and would like to have a button that will show or hide the email address. I have to write a set of instructions that will solve this problem. Can anyone help??

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  • DNS lookup fails when with all the MAC workstations

    - by user39564
    Hi, I am having this insane problem. We are mac-heavy users. Around 10 workstations, one Xserve server, two windows workstation and one Linux (me). Last year I added an A record to our domain's DNS. However we had to change that a few months ago to a new IP. But all the Mac workstations fail to resolve the proper DNS and they still resolve to the old IP, even after 2 months. On both the windows workstation and my linux box a simple nslookup resolves to proper IP. However, on ALL the mac workstation, dig and nslookup report the old IP address. From my linux workstation: jp@lo:~$ nslookup - 208.67.222.222 client.xyz.com Server: 208.67.222.222 Address: 208.67.222.222#53 Non-authoritative answer: Name: client.xyz.com Address: 68.71.40.xx But when I am trying the exact same command from any Mac workstation, I get the old IP: $ nslookup - 208.67.222.222 client.xyz.com Server: 208.67.222.222 Address: 208.67.222.222#53 Non-authoritative answer: Name: client.xyz.com Address: 98.143.155.xx The strange thing is that this only happens in our internal network. No problem from home nor from another server. I did try to flush the DNS, don't worry. It did not help. I am starting to wonder if my router (OpenWRT) or Mac OS X Server is not in some way spoofing the DNS request and thus acting as a cache. Any suggestions/comments would be grateful. Thank you, JP

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  • Rails: The Law of Demeter [duplicate]

    - by user2158382
    This question already has an answer here: Rails: Law of Demeter Confusion 4 answers I am reading a book called Rails AntiPatterns and they talk about using delegation to to avoid breaking the Law of Demeter. Here is their prime example: They believe that calling something like this in the controller is bad (and I agree) @street = @invoice.customer.address.street Their proposed solution is to do the following: class Customer has_one :address belongs_to :invoice def street address.street end end class Invoice has_one :customer def customer_street customer.street end end @street = @invoice.customer_street They are stating that since you only use one dot, you are not breaking the Law of Demeter here. I think this is incorrect, because you are still going through customer to go through address to get the invoice's street. I primarily got this idea from a blog post I read: http://www.dan-manges.com/blog/37 In the blog post the prime example is class Wallet attr_accessor :cash end class Customer has_one :wallet # attribute delegation def cash @wallet.cash end end class Paperboy def collect_money(customer, due_amount) if customer.cash < due_ammount raise InsufficientFundsError else customer.cash -= due_amount @collected_amount += due_amount end end end The blog post states that although there is only one dot customer.cash instead of customer.wallet.cash, this code still violates the Law of Demeter. Now in the Paperboy collect_money method, we don't have two dots, we just have one in "customer.cash". Has this delegation solved our problem? Not at all. If we look at the behavior, a paperboy is still reaching directly into a customer's wallet to get cash out. EDIT I completely understand and agree that this is still a violation and I need to create a method in Wallet called withdraw that handles the payment for me and that I should call that method inside the Customer class. What I don't get is that according to this process, my first example still violates the Law of Demeter because Invoice is still reaching directly into Customer to get the street. Can somebody help me clear the confusion. I have been searching for the past 2 days trying to let this topic sink in, but it is still confusing.

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  • unicorn and nginx, went wrong

    - by achempion
    I try to deploy my app via capistrano. It was done, but when I start to nginx and show my site in the browser I see 'We're sorry, but something went wrong.' It is bad. I use unicorn. See my configs https://gist.github.com/3904032 I try to start server via rails s -e prodiction and it's work! I think that this error may be because I can't restart server root@li272-194:~# /etc/init.d/nginx restart Restarting nginx: the configuration file /etc/nginx/nginx.conf syntax is ok configuration file /etc/nginx/nginx.conf test is successful [emerg]: bind() to 0.0.0.0:80 failed (98: Address already in use) [emerg]: bind() to 0.0.0.0:80 failed (98: Address already in use) [emerg]: bind() to 0.0.0.0:80 failed (98: Address already in use) [emerg]: bind() to 0.0.0.0:80 failed (98: Address already in use) [emerg]: bind() to 0.0.0.0:80 failed (98: Address already in use) [emerg]: still could not bind() nginx. any ideas? nginx log 2012/10/17 02:57:41 [error] 3271#0: *1 could not find named location "@myapp", client: 91.192.62.77, server: 178.79.153.194, request: "GET / HTTP/1.1", host: "178.79.153.194" 2012/10/17 02:19:08 [crit] 2448#0: *8 connect() to unix:/srv/zarcon/shared/unicorn.sock failed (2: No such file or directory) while connecting to upstream, client: 91.192.62.77, server: zarkon, request: "GET / HTTP/1.1", upstream: "http://unix:/srv/zarcon/shared/unicorn.sock:/", host: "178.79.153.194"

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  • How to install Gitlab in a VM on a production server?

    - by Michaël Perrin
    I have a production server running Ubuntu 12.04 and I would like to install on it a VM with Gitlab (using Vagrant and Virtualbox). Let's say that the address to access Gitlab is gitlab.mydomain.com . The DNS zone has been configured to point to the IP address of the server. I want users to be able to access to Gitlab (either for pushing to a repository, or for accessing to the web interface) from the outside. The VM has been configured to have an IP address. It means that when browsing http://gitlab.mydomain.com for instance, the request has to be forwarded to the VM on the server, ie. to the VM IP address. What are the ways to configure this? Can Apache be used as a proxy? In this case, I guess it only works for HTTP requests, but not for pushing to a Git repository on the VM.

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  • Use of list-unsubscribe to improve inbox delivery

    - by Jeffrey Simon
    To overcome email being classified as spam by Gmail, Google recommends a number of steps, which we have implemented (namely SPF, DKIM, and Precedence: bulk). One additional measure they recommend at https://support.google.com/mail/bin/answer.py?hl=en&answer=81126#authentication reads as follows: Because Gmail can help users automatically unsubscribe from your email, we strongly recommend the following: Provide a 'List-Unsubscribe' header which points to an email address where the user can unsubscribe easily from future mailings (Note: This is not a substitute method for unsubscribing). Documentation for List-Unsubscribe is found at http://www.list-unsubscribe.com/. From this documentation I expect a button to be provided by a supported mail client. I have tested the 'List-Unsubscribe' header and it does not appear to provide the button. I have tested in both Gmail and OS X Mail. I tested with an http address and with both an email address and an http address. The format of the header is as follows: List-Unsubscribe: <mailto:[email protected]>, <http://domain.com/member/unsubscribe/[email protected]?id=12345N> No button appears in any test. My questions: How widely is List-Unsubscribe supported? Should a button be appearing somewhere, or does something else have to be present? I have seen a comment that even if the button is not present, services like Gmail, Yahoo, Hotmail/Windows Live would give higher regard to email having the header. Thus it might be worthwhile for this aspect alone. Please note that our standard email footer already contacts instructions and a link to allow unsubscribing from our email. Finally, is it worth while to implement this header? (That is, any downsides?)

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