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  • O' Reilly Deal of the Day 26/Jun/2012 - Developer's Guide to Collections in Microsoft® .NET

    - by TATWORTH
    Today's 50% off Deal of the Day at http://shop.oreilly.com/product/0790145317193.do?code=MSDEAL is Developer's Guide to Collections in Microsoft® .NET "Put .NET collections to work—and manage issues with GUI data binding, threading, data querying, and storage. Led by a data collection expert, you'll gain task-oriented guidance, exercises, and extensive code samples to tackle common problems and improve application performance. This one-stop reference is designed for experienced Microsoft Visual Basic® and C# developers—whether you’re already using collections or just starting out." I am reviewing this book. Here are my initial comments:The code is well illustrated by diagrams. The approach is practical. The code is well commented, however the C# code samples would be better had they been fully Style Cop compliant.I recommend this book to all C# and VB.NET Development teams. I concur with the author who states that the book is not for learning C# or VB.NET, however it is an excellent book for C# or VB.NET developers to extend their knowledge of the Dot Net framework.

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  • What do DBAs do?

    - by Jonathan Conway
    Yes, I know they administrate databases. I asked this question because I'd like to get a further insight into the kind of day-to-day duties a DBA might perform, and the real-world business problems they solve. For example: I optimized a 'products' query so that it ran 25% faster, which made the overall application faster. Is this a typical duty? Or is there more to being a DBA than simply making things faster? In what situations does DBA work involve planning and creativity?

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  • References about Game Engine Architecture in AAA Games

    - by sharethis
    Last weeks I focused on game engine architecture and learned a lot about different approaches like component based, data driven, and so on. I used them in test applications and understand their intention but none of them looks like the holy grail. So I wonder how major games in the industry ("AAA Games") solve different architecture problems. But I noticed that there are barely references about game engine architecture out there. Do you know any resources of game engine architecture of major game titles like Battlefield, Call of Duty, Crysis, Skyrim, and so on? Doesn't matter if it is an article of a game developer or a wiki page or an entire book. I read this related popular question: Good resources for learning about game architecture? But it is focused on learning books rather than approaches in the industry. Hopefully the breadth of our community can carry together certain useful informations! Thanks a lot! Edit: This question is focused but not restricted to first person games.

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  • Mark Hurd on Oracle's Strategy to Be the Best

    - by Tuula Fai
    Mark Hurd, President of Oracle, energized a packed audience this Monday morning at OpenWorld with his keynote outlining Oracle’s four-pillar strategy: Be the leader at every level of the technology stack—applications, middleware, database, operating system, virtual machine, servers, and storage Vertically integrate these levels into differentiated solutions Offer Fusion, the next generation of applications, which are modular and can run in the cloud, on-premise, or both (hybrid) Deliver this technology portfolio through industry lenses to help Oracle customers solve their problems while innovating and becoming more efficient. Hurd’s message resonated throughout Monday’s Customer Experience (CX) sessions as we learned about Oracle’s investment in integrating its best-of-breed CX solutions to deliver an end-to-end suite that addresses every part of the customer lifecycle. For example, in the area of customer service, Oracle is developing enhancements to help contact center agents: Better understand customer needs through social listening tools that are integrated with knowledge management Empower themselves with internal collaboration and mobility tools Adapt to customer needs by engaging them through chat during a service or commerce interaction so they can deliver a great customer experience while transforming from a cost- into a profit center.

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  • Install ubuntu-11.10-desktop-amd64 with Logitech diNovo Edge

    - by MyGGaN
    I know there are problems (and have been for quite some time) with the diNovo Edge keyboard. The solution could be found easily and often you can use the on-screen keyboard to fix it. Now I'm installing Ubuntu from scratch and the only keyboard I have is my diNovo, am I screwed? You are able to get to System Config during the install process and from there to Accessibility menu where you usually can start the on-screen keyboard. This doesn't work, no keyboard in sight... What if I can do some ninja copy-paste with the mouse?? Nope, no pasting allowed in the feilds: username, password, etc. Is there a chance I can fix this somehow within the .iso file before I create the bootable USB drive I use to install from? Or do I have to buy a keyboard to be able to install Ubuntu?

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  • FireFox 6 Super Slow? Cache Settings Corruption

    - by Rick Strahl
    For those of you that follow me on Twitter, you've probably seen some of my tweets regarding major performance problems I've seen with the install of FireFox 6.0. FireFox 6.0 was released a couple of weeks ago and is treated as a 'force feed' update for FireFox 5.0. I'm not sure what the deal is with this braindead versioning that Mozilla is doing with major version releases coming out, what now every other month? Seriously that's retarded especially given the limited number of new features these releases bring, and the upgrade pain for plug-ins that the major version release causes. Anyway, after the FireFox updater bugged me long enough I finally gave in last week and updated to FireFox 6. Immediately after install I noticed terrible performance. Everything was running at a snail's pace with Web pages loading slowly and most content actually slowly 'painting' the page. A typical sign of content downloading slowly. However these are pages that should be mostly cached on my system and even repeated accesses ran just as slow. Just for a reality check I ran the same sites in Chrome (blazing fast) and IE (fast enough :-)) but FireFox - dog on a stick. Why so slow Boss? While complaining lots of people recommended to ditch FireFox - use Chrome, yada yada yada. Yeah, Chrome is fast and getting better but I have a number of plug-ins that I use in FF that I can't easily give up. So I suffered and started looking around more closely at what was happening. The first thing I noticed when accessing pages was that I continually saw accesses to the Google CDN downloading jQuery and jQuery UI. UI especially is pretty heavy in size and currently I'm in a location with a fairly slow IP connection where large files are a bit of an issue. However, seeing the CDN urls pop up repeatedly raised a flag with me. That stuff should be caching and it looked like each and every hit was reloading these scripts and various images over and over again. Fired up FireBug and sure enough I saw something like this on a repeated hit to my blog: Those two highlights are jquery and the main CSS file for the site and both are being loaded fully and taking a while to load. However, since this page had been loaded before, these items should be cached and show 304 requests instead of the full HTTP requests returning 200 result codes. In short it looked like FireFox was not caching ANY content at all and constantly reloading all page resources. No wonder things were running dog slow. Once I realized what the problem was I took a look in the about:config settings and lo and behold a bunch of the cache settings were set to not cache: In my case ALL the main cache flags were set to false for some reason that I can't figure out.  It appears that after the FireFox 6 update these flags somehow mysteriously changed and performance took a nose dive. Switching the .enable flags back to true and resetting all the cache settings tote default reverted performance back to the way it's supposed to be: reasonably fast and snappy as soon as content is cached and accessed again  from cache. I try not to muck with the about:config settings much (other than turning off the IPV6 option) but when there are problems access to these features can be really nice. However, I treat this as a last resort so it took me quite some time before I started looking through ALL the settings. This takes a while, not knowing what I was looking for exactly. If Web load performance is slow it's a good idea to check the cache settings. I have no idea what hosed these settings for me - I certainly didn't explicitly set them in about:config and while in FireFox's Options dialog I didn't see any option that would affect global caching like this, so this remains a mystery to me. Anyway, I hope that this is helpful to some, in case some of you end up running into a similar issue.© Rick Strahl, West Wind Technologies, 2005-2011Posted in FireFox   Tweet (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • GDC 2012: Porting your game to NaCl

    GDC 2012: Porting your game to NaCl (Pre-recorded GDC content) This talk will cover the nuances of porting your existing C++ game to Native Client. We'll talk about the application specific problems, how to deal with the Pepper Thread, along with platform APIs like FileIO, rendering and Audio. In addition we'll cover common issues with the Chrome Web store, distribution, and monetization. Finally, we'll be talking about exciting news and roadmaps for native client moving forward. If you're interested in NaCl, or want to learn more, this is the talk for you! Speaker: Colt McAnlis From: GoogleDevelopers Views: 3957 65 ratings Time: 36:40 More in Science & Technology

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  • Error while trying to run project: Unable to start program &lsquo;&hellip;&rsquo;. The endpoint was not reachable.

    - by Marko Apfel
    During playing with Entity Framework I got the error: “Error while trying to run project: Unable to start program ‘'…’. The endpoint was not reachable.   By running the project in Visual Studio. Outside VS were no problems. A similar project runs fine. So I compared both project files. Indeed the first project file contains the line: <Prefer32bit>false</Prefer32bit> in some property groups. After deleting this line everything runs fine.

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  • Mathematica 8 crashes Ubuntu 13.10

    - by Georgy Ivanov
    I have Mathematica 8 installed on my Ubuntu laptop since 2011. I updated Ubuntu several times, and experienced no problems with Mathematica. It also worked smoothly after I updated Ubuntu to 13.10 (it worked for sure for a week after update). When I tried to start Mathematica today by executing a .sh-file, the screen went black, I was logged out from the session and thrown back to the login screen. Typing mathematica in the terminal produced the same effect. Typing mathematica -cleanstart or mathematica -mesa did not help. Starting Gnome session with or without effects did not help Launching mathematica under another user account did not help. I still can run text-only version of mathematica by typing math in the terminal. I don't remember making any changes to my configuration except for installing updates. Is there any quick way to fix this behavior? How can I know which component exactly crashed? Where should I look for crash logs?

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  • Installing pgAdmin III for postgreSQL 9.2

    - by Mikey
    I have a windows server that runs postgresql 9.2. I want to hit it using pgAdmin III from my Ubuntu Linux 12.10 workstation box. I installed pgAdmin III from synaptic and also tried direct download from postgreSQL site using software installer. Regardlesss, I can get only get pgAdmin III for postgresql 9.1. When I run pgAdmin III and point to my server I get an error message telling me that the database is 9.2 and my pgAdmin III is for 9.1, isn't compatible with 9.2. I can access the server itself fine OK from the Ubuntu box - I have Python programs that hit the database with no problems - but I need pgAdmin III for 9.2 running under Ununtu Linux 12.10. Is it available? Where do I get it?

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  • Calling All Agile Customers-Share Your Stories at the Upcoming PLM Summit

    - by Terri Hiskey
    Now that we've closed the door on another Oracle OpenWorld, planning is in full swing for the next PLM Summit, taking place February 4-6, 2013 in San Francisco, in conjunction with the Oracle Value Chain Summit. This event is a must-attend for all Agile PLM customers. We will be holding five tracks with over forty Agile PLM-focused sessions covering a range of topics and industries. If you'd like to be notified once registration is live for this event, be sure to sign up at www.oracle.com/goto/vcs. CALL FOR PRESENTATIONS: We are looking for some fresh, new customer stories to share with attendees. Read below for descriptions of the five tracks, and the suggested topics that we'd like to hear from customers. If you are interested in presenting at the PLM Summit (and getting a FREE pass to attend if your presentation is accepted!) send me an email at terri.hiskey-AT-oracle.com with: Your proposed session title and the track your session fits into 3-5 bullets of takeaways that attendees will get from your presentation Your complete contact information including name, title, company, telephone number and email The deadline for this call for presentations is Thursday, November 15, so get your submission in soon! PLM Track #1:  Product Insights and Best Practices This track will provide executive attendees and line of business managers with an overview of how Agile PLM has been deployed and used at customers to enable and manage critical product-related business processes including enterprise quality and supplier management, compliance, product cost management, portfolio management, commercialization and software lifecycle management. These sessions will also provide details around how to manage the development and rollout of the solutions and how to achieve and track value. Possible session topics: Software Lifecycle Management Enterprise Quality Management New Product Development Integrated Business Planning ECO effectivity planning Rapid Commercialization             Manage the Design to Release Process for Complex Configured Products PLM for Life Sciences Companies I (Compliant Data Set) PLM for Life Sciences Companies II (eMDR, UDI) Discrete CPG – Private Label Mgmt Cost Management and Strategic Sourcing IP Mgmt in the Semiconductor Industry Implementing the Enterprise Training Record using Agile PLM PLM Track #2: Product Deep Dives & Demos This track is aimed at line of business  and IT managers who would like to understand the benefits of expanding their PLM footprint. The sessions in this track will provide attendees with an up-close and in-depth look Agile PLM’s newer and exciting applications, including analytics and innovation management, and will detail features and functionality that are available in the latest version of Agile PLM Possible session topics: Oracle Product Lifecycle Analytics Integrating PLM with Engineering and Supply Chain Systems Streamline PLM Design to Manufacturing Processes with AutoVue Visualization Solutions         Achieve Environmental Compliance (REACH and ROHS) with Agile Product Governance & Compliance PIM Deep Dive Achieving Integrated Change Control with Agile PLM and E-Business Suite Deploying PLM at Small and Midsize Enterprises Enhancing Oracle PQM w/APQP and 8D functionality Advanced Roles and Privileges – Enabling ITAR Model Unit Effectivity Implementing REACH with 9.3.2 Deploying Job Functions, Functional Teams in 9.3.2 to Improve Your Approval Matrix PLM Track #3: Administration & Integrations This track will provide sessions for Agile administrators, managers and daily Agile PLM users who are preparing to upgrade or looking to extend the use of their current PLM implementation through AIA and process extensions. It will include deeper conversation about Agile PLM features and best practices on managing an Agile PLM infrastructure. Possible session topics: Expand the Value of your Agile Investment with Innovative Process Extension Ideas Ensuring Implementation & Upgrade Success Ensure the Integrity and Accuracy of Product Data Across the Enterprise              Maximize the Benefits of an Integrated Architecture with AIA Integrating your PLM Implementation with ERP               Infrastructure Optimization Expanding Your PLM Implementation PLM Administrator Open Forum Q&A/Discussion FDA Validation Best Practices Best Practices for Managing a large Agile Deployment: Clustering, Load Balancing and Firewalls PLM Track #4: Agile PLM for Process This track is aimed at attendees interested in or currently using Agile PLM for Process. The sessions in this track will go over new features and functionality available in the newest version of PLM for Process and will give attendees an overview on how PLM for Process is being used to manage critical business processes such as formulation, recipe and specification management Possible session topics: PLM for Process Strategy, Roadmap and Update New Product Development and Introduction Effective Product Supplier Collaboration             Leverage Agile Formulation and Compliance to Manage Cost, Compliance, Quality, Labeling and Nutrition Menu Management Innovation Data Management Food Safety/ Introduction of P4P Quality Mgmt PLM Track #5: Agile PLM and Innovation Management This track consists of five sessions, and is for attendees interested in learning more about Oracle’s Agile Innovation Management, an exciting new addition to the Agile PLM application family that redefines the industry’s scope of product lifecycle management. Oracle’s innovation solutions enable companies to collaborate in a focused way among various functional groups (marketing, sales, operations, engineering/R&D and sourcing), combining insights of customer needs/requirements, competition, available technologies, alternate design scenarios and portfolio constraints to deliver what customers truly value. The results are better products, higher margins, greater efficiencies, more satisfied customers and the increased ability to continuously innovate. Possible session topics: Product Innovation Management Solution Overview Product Requirements & Ideation Management Concept Design Management Product Lifecycle Portfolio Management Innovation as a Competitive Differentiator

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  • The Krewe App Post-Mortem

    - by Chris Gardner
    Originally posted on: http://geekswithblogs.net/freestylecoding/archive/2014/05/23/the-krewe-app-post-mortem.aspxNow that teched has come and gone, I thought I would use this opportunity to do a little post-mortem on The Krewe app. It is one thing to test the app at home. It is a completely different animal to see how it responds in the environment TechEd creates. At a future time, I will list all the things that I would like to change with the app. At this point, I will find some good way to get community feedback. I want to break all this down screen by screen. We'll start with the screen I got right. The first of these is the events calendar. This is the one screen that, to you guys, just worked. However, there was an issue here. When I wrote v1 for last year, I was lazy and placed everything in CST. This caused problems with the achievements, which I will explain later. Furthermore, the event locations were not check-in locations. This created another problem with the achievements. Next, we get to the Twitter page. For what this page does, it works great. For those that don't know, I have an Azure Worker Role that polls Twitter pretty close to the rate limit. I cache these results in my database, and serve them upon request. This gives me great control over the content. I just have to remember to flush past tweets after a period, to save database growth. The next screen is the check-in screen. This screen has been the bane of my existence since I first created the thing. Last year, I used a background task to check people out of locations after they traveled. This year, I removed the background task in favor of a foursquare model. You are checked out after 3 hours or when you check-in to some other location. This seemed to work well, until those pesky achievements came into the mix. Again, more on this later. Next, I want to address the Connect and Connections screens together. I wanted to use some of the capabilities of the phone, and NFC seemed a natural choice. From this, I came up with the gamification aspects of the app. Since we are, fundamentally, a networking organization, I wanted to encourage people to actually network. Users could make and share a profile, similar to a virtual business card. I just had to figure out how to get people to use the feature. Why not just give someone a business card? Thus, the achievements were born. This was such a good idea. It would have been a great idea, if I have come up with it about two months earlier... When I came up with these ideas, I had about 2 weeks to implement them. Version 1 of the app was, basically, a pure consumption app. We provided data and centralized it. With version 2, the app became a much more interactive experience. The API was not ready for this change in such a short period of time. Most of this became apparent when I started implementing the achievements. The achievements based on count and specific person when fairly easy. The problem came with tying them to locations and events. This took some true SQL kung fu. This also showed me the rookie mistake of putting CST, not UTC, in the database. Once I got all of that cleaned up, I had to find a way to get the achievement system to talk to the phone. I knew I needed to be able to dynamically add achievements. I wouldn't know the precise location of some things until I got to Houston. I wanted the server to approve the achievements. This, unfortunately, required a decent data connection. Some achievements required GPS levels of location accuracy in areas of network triangulation. All of this became a huge nightmare. My flagship feature was based on some silly assumptions. Still, I managed to get 31 people to get the first achievement (Make 1 Connection.) Quite a few of those managed to get to the higher levels. Soon, I will post a list of the feature and changes that need to happen to the API. This includes things like proper objects for communication, geo-fencing, and caching. However, that is for another day.

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  • Why do you need float/double?

    - by acidzombie24
    I was watching http://www.joelonsoftware.com/items/2011/06/27.html and laughed at Jon Skeet joke about 0.3 not being 0.3. I personally never had problems with floats/decimals/doubles but then I remember I learned 6502 very early and never needed floats in most of my programs. The only time I used it was for graphics and math where inaccurate numbers were ok and the output was for the screen and not to be stored (in a db, file) or dependent on. My question is, where are places were you typically use floats/decimals/double? So I know to watch out for these gotchas. With money I use longs and store values by the cent, for speed of an object in a game I add ints and divide (or bitshift) the value to know if I need to move a pixel or not. (I made object move in the 6502 days, we had no divide nor floats but had shifts). So I was mostly curious.

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  • New Shell In Oracle Solaris 11

    - by rickramsey
    In Oracle Solaris 11, Korn Shell 93 (/usr/bin/ksh/ or usr/bin/ksh93) replaces both the Bourne Shell (/usr/bin/sh or /sbin/sh) and Korn Shell 88 (/usr/bin/ksh). There are some incompatibilities between the shells. They are described in: /usr/share/doc/ksh/COMPATIBILITY If a script has compatibility problems you can use the legacy shell by changing the she-bang line: If this doesn't work Use This #!/bin/ksh #!/usr/sunos/bin/ksh #!/usr/bin/ksh #!/usr/sunos/bin/ksh     #!/bin/sh #!/usr/sunos/bin/sh #!/usr/bin/sh #!/usr/sunos/bin/sh #!/sbin/sh #!/usr/sunos/bin/sh - Mike Gerdts http://blogs.oracle.com/zoneszone/ Website Newsletter Facebook Twitter

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  • Oracle Database Machine and Exadata Storage Server

    - by jean-marc.gaudron(at)oracle.com
    Master Note for Oracle Database Machine and Exadata Storage Server (Doc ID 1187674.1)This Master Note is intended to provide an index and references to the most frequently used My Oracle Support Notes with respect to Oracle Exadata and Oracle Database Machine environments. This Master Note is subdivided into categories to allow for easy access and reference to notes that are applicable to your area of interest. This includes the following categories: • Database Machine and Exadata Storage Server Concepts and Overview• Database Machine and Exadata Storage Server Configuration and Administration• Database Machine and Exadata Storage Server Troubleshooting and Debugging• Database Machine and Exadata Storage Server Best Practices• Database Machine and Exadata Storage Server Patching• Database Machine and Exadata Storage Server Documentation and References• Database Machine and Exadata Storage Server Known Problems• ASM and RAC Documentation• Using My Oracle Support Effectively

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  • No sound output from headphone jack Ubuntu12.04

    - by Subcomfreak
    I have just bought a new ASUS u47vc computer. I have installed ubuntu 12.04 on it alongside windows 7 with no problems what so ever. Howevr, there is one issue that must be resolved. I can not get sound to come from the audio jack. The laptop's speakers work fine. It plays music and sound files fine with the internal speaks. However, when I plug in my headphones (or external speakers) the internal speakers mute (as they should) and nothing comes out of the headphones. Here are some outputs that might help: alsa information script: http://www.alsa-project.org/db/?f=82de5623cbdeeeae955cba02d7afe1a4b3fca965 Hope this problem can be fixed! Thank you in advance!!!

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  • Problem with javascript [migrated]

    - by Andres Orozco
    Well i have a problem, and i made this test code to show you my problem. HTML Code -- http://i.stack.imgur.com/7qlZx.png Javascript Code -- http://i.stack.imgur.com/DYvuq.png What i want to do here in this example is to change the styles of the id. But for some reason it doesn't work the bad news is that i have some problem to detect... problems on my code, so i don't know what happen and i really need your help. Thank's. Andres.

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  • Is it Okay to use Natty kernel in Lucid system?

    - by Anwar Shah
    I have seen some people saying to install the kernel of Ubuntu 11.04 (probably 2.6.38..) to use on Ubuntu 10.04 (2.6.35...may be) to only be able to use a Wimax device driver without upgrading their whole Ubuntu System. I find in this method something wrong, but I cannot argue as they are saying that it is OK!!. I tried to insist to upgrade to the latest Ubuntu version with all the software. But I also have the question myself : Does upgrading only the kernel is Okay ? or in other words, Is it OK to have Lucid (10.04) system with Natty(11.04) kernel (by adding Natty's repository and removing it after upgrade). What are the possible problems ? What about using Precises' kernel in Lucid system?

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  • visual basic coach needed [closed]

    - by Danny
    0 down vote favorite I am trying to learn visual basic. I used to program in gw-basic and have trouble learning vb.net by reading and googling all the time. It takes so much time to find the answers to my programming problems and even then i do not understand the why it have to be done that way. I have beginners questions like finding childwindows using enumwindow. Then googling for hours and hours i do not seem to grasp it (must be my old age). I would like to get someone i could learn from by asking questions about what i want to program and learn from it. not to just finish the program but to learn and understand it too. Someone who dont find questions stupid to ask as i try to build my understanding of the visual basic environment. I hope to communicate by using skype voice or chat or other direct means when time permits it. Cheers, Danny

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  • Keyword Research - Introducing Keyword Research

    What is keyword research? Let us start by saying that keywords are the words and phrases that people type into search engine search boxes to get information to solve their problems or to find out information about their interests. Keyword research is the art of finding out what these keywords are so that you can optimize your marketing or websites for them to get some of the search traffic from these search engines. The better your keyword research is the better as you can optimize your website or marketing to find those hungry buyers for your products and/or services.

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  • Web Apps install problem in 12.04 64bit installation

    - by gsc-frank
    I just did: sudo add-apt-repository ppa:webapps/preview sudo apt-get update sudo apt-get dist-upgrade sudo apt-get install unity-webapps-preview and get the following message: Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: unity-webapps-preview : Depends: xul-ext-unity but it is not going to be installed Depends: xul-ext-websites-integration but it is not going to be installed Depends: xul-ext-webaccounts but it is not going to be installed E: Unable to correct problems, you have held broken packages. What is wrong?

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  • What Did You Do? is a Bad Question

    - by Ajarn Mark Caldwell
    Brian Moran (blog | Twitter) did a great presentation today for the PASS Professional Development Virtual Chapter on The Art of Questions.  One of the points that Brian made was that there are good questions and bad (or at least not-as-good) questions.  Good questions tend to open-up the conversation and engender positive reactions (perhaps even trust and respect) between the participants; and bad questions tend to close-down a conversation either through the narrow list of possible responses (e.g. strictly Yes/No) or through the negative reactions they can produce.  And this explains why I so frequently had problems troubleshooting real-time problems with users in the past.  I’ll explain that in more detail below, but before we go on, let me recommend that you watch the recording of Brian’s presentation to learn why the question Why is often problematic in the U.S. and yet we so often resort to it. For a short portion (3 years) of my career, I taught basic computer skills and Office applications in an adult vocational school, and this gave me ample opportunity to do live troubleshooting of user challenges with computers.  And like many people who ended up in computer related jobs, I also have had numerous times where I was called upon by less computer-savvy individuals to help them with some challenge they were having, whether it was part of my job or not.  One of the things that I noticed, especially during my time as a teacher, was that when I was helping somebody, typically the first question I would ask them was, “What did you do?”  This seemed to me like a good way to start my detective work trying to figure out what happened, what went wrong, how to fix it, and how to help the person avoid it again in the future.  I always asked it in a polite tone of voice as I was just trying to gather the facts before diving in deeper.  However; 99.999% of the time, I always got the same answer, “Nothing!”  For a long time this frustrated me because (remember I’m in detective mode at that point) I knew it could not possibly be true.  They HAD to have done SOMETHING…just tell me what were the last actions you took before this problem presented itself.  But no, they always stuck with “Nothing”.  At which point, with frustration growing, and not a little bit of disdain for their lack of helpfulness, I would usually ask them to move aside while I took over their machine and got them out of whatever they had gotten themselves into.  After a while I just grew used to the fact that this was the answer I would usually receive, but I always kept asking because for the .001% of the people who would actually tell me, I could then help them understand what went wrong and how to avoid it in the future. Now, after hearing Brian’s talk, I understand what the problem was.  Even though I meant to just be in an information gathering mode, the words I was using, “What did YOU do?” have such a strong negative connotation that people would instinctively go into defense-mode and stop sharing information that might make them look bad.  Many of them probably were not even consciously aware that they had gone on the defensive, but the self-preservation instinct, especially self-preservation of the ego, is so strong that people would end up there without even realizing it. So, if “What did you do” is a bad question, what would have been better?  Well, one suggestion that Brian makes in his talk is something along the lines of, “Can you tell me what led up to this?” or “what was happening on the computer right before this came up?”  It’s subtle, but the point is to take the focus off of the person and their behavior; instead depersonalizing it and talk about events from more of a 3rd-party observer point of view.  With this approach, people will be more likely to talk about what the computer did and what they did in response to it without feeling the interrogation spotlight is on them.  They are also more likely to mention other events that occurred around the same time that may or may not be related, but which could certainly help you troubleshoot a larger problem if it is not just user actions.  And that is the ultimate goal of your asking the questions.  So yes, it does matter how you ask the question; and there are such things as good questions and bad questions.  Excellent topic Brian!  Thanks for getting the thinking gears churning! (Cross-posted to the Professional Development Virtual Chapter blog.)

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  • Ever helpful Windows&hellip;

    - by John Breakwell
    I’m doing some troubleshooting for a relative and asked them to send me a zipped copy of their registry which they dutifully did. When I tried to extract the registry file, though, Windows jumped in the way and said “No”. This made sense as registry files are dangerous things in the hands of the ignorant. So I clicked the link to see if it would tell me how to get at the reg file but found the result less than helpful. So off to the Internet and found an excellent answer on how to get round this: Now on to the much harder part of fixing the original problems.

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  • Where to go after Adobe Flex? [closed]

    - by jan halfar
    After this post http://blogs.adobe.com/flex/2011/11/your-questions-about-flex.html and especially this paragraph: ... Does Adobe recommend we use Flex or HTML5 for our enterprise application development? In the long-term, we believe HTML5 will be the best technology for enterprise application development. We also know that, currently, Flex has clear benefits for large-scale client projects typically associated with desktop application profiles. ... Make no mistake, the days of Flex are over. Thus a lot of people are asking themselves: Which technology(ies) will solve their and their customers problems in a future without flex? P.S.: Obviously the correct answer for adobe would have been " ...Since we believe, that HTML5 will be the best technology enterprise application development, we will ensure that it will be targeted by future releases of the Flex framework ..."

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  • Theme changes after resuming from suspend in 10.10

    - by mouche
    I'm using a Dell Inspiron 1520 and Ubuntu 10.10. I've read a lot of questions about graphics problems after resuming from suspend, but most of them are much more serious than mine. I can boot, login and use Ubuntu fine. The problem is that my theme for my top bar and bottom bar changes to gray and blocky (not rounded). Oddly enough, the theme for the title bars of my windows stay the same dark theme. Any ideas how I can fix this? It works fine if I logout and log back in.

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