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  • Use a custom value object or a Guid as an entity identifier in a distributed system?

    - by Kazark
    tl;dr I've been told that in domain-driven design, an identifier for an entity could be a custom value object, i.e. something other than Guid, string, int, etc. Can this really be advisable in a distributed system? Long version I will invent an situation analogous to the one I am currently facing. Say I have a distributed system in which a central concept is an egg. The system allows you to order eggs and see spending reports and inventory-centric data such as quantity on hand, usage, valuation and what have you. There area variety of services backing these behaviors. And say there is also another app which allows you to compose recipes that link to a particular egg type. Now egg type is broken down by the species—ostrich, goose, duck, chicken, quail. This is fine and dandy because it means that users don't end up with ostrich eggs when they wanted quail eggs and whatnot. However, we've been getting complaints because jumbo chicken eggs are not even close to equivalent to small ones. The price is different, and they really aren't substitutable in recipes. And here we thought we were doing users a favor by not overwhelming them with too many options. Currently each of the services (say, OrderSubmitter, EggTypeDefiner, SpendingReportsGenerator, InventoryTracker, RecipeCreator, RecipeTracker, or whatever) are identifying egg types with an industry-standard integer representation the species (let's call it speciesCode). We realize we've goofed up because this change could effect every service. There are two basic proposed solutions: Use a predefined identifier type like Guid as the eggTypeID throughout all the services, but make EggTypeDefiner the only service that knows that this maps to a speciesCode and eggSizeCode (and potentially to an isOrganic flag in the future, or whatever). Use an EggTypeID value object which is a combination of speciesCode and eggSizeCode in every service. I've proposed the first solution because I'm hoping it better encapsulates the definition of what an egg type is in the EggTypeDefiner and will be more resilient to changes, say if some people now want to differentiate eggs by whether or not they are "organic". The second solution is being suggested by some people who understand DDD better than I do in the hopes that less enrichment and lookup will be necessary that way, with the justification that in DDD using a value object as an ID is fine. Also, they are saying that EggTypeDefiner is not a domain and EggType is not an entity and as such should not have a Guid for an ID. However, I'm not sure the second solution is viable. This "value object" is going to have to be serialized into JSON and URLs for GET requests and used with a variety of technologies (C#, JavaScript...) which breaks encapsulation and thus removes any behavior of the identifier value object (is either of the fields optional? etc.) Is this a case where we want to avoid something that would normally be fine in DDD because we are trying to do DDD in a distributed fashion? Summary Can it be a good idea to use a custom value object as an identifier in a distributed system (solution #2)?

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  • Allowing client to select data to return via REST interface

    - by CMP
    I have a rest service that is essentially a proxy to a variety of other services. So if I call GET /users/{id} It will get their user profile, as well as order history, and contact info, etc... all from various services, and aggregates them into one nice object. My problem is that each call to a different service has the potential to add time to the original request, so we would rather not get ALL the data ALL of the time if a particular client does not care about all of the pieces. A solution I have arrived at is to do something like this: GET /users/{id}?includeOrders=true&includeX=true&includeY=true... That works, and it allow me to do only what I need to, but it is cumbersome. We have added enough different data sources that there are too many parameters for that style to be useful. I could do something similar with a single integer and a bitmask or something, but that only makes it harder to read, and it does not feel very Restful. I could break it down into multiple calls so they would need to call /users/{id}/orders and /users/{id}/profile separately, but that sort of defeats the purpose of an aggregating proxy, who's purpose is to make clients jobs easier. Are there any good patterns that can help me return just enough data for each client, without making it too difficult for them to filter and select what they want?

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  • In choosing a service-oriented architecture framework that needs to work with .NET and with Java, what to look for?

    - by cm007
    I planning to write an application in which there will be a service (call it A) listening for particular commands. This service will then relay those commands to other services (call them B and C) which are written, respectively, in .NET and Java (service A chooses which of service B or C to which to relay depending on the contents of the request to service A). I am looking for a framework that will allow for interoperability with both .NET and with Java, for example WCF or JAX-WS, or writing a custom framework (e.g., JSON REST commands over HTTP, similar to http://code.google.com/p/selenium/wiki/JsonWireProtocol). What questions/aspects should I consider in deciding?

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  • SOA Suite 11gR1 Patch Set 2 (PS2) released today!

    - by Demed L'Her
      We just released this morning SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms)   11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full release (11gR1 PS1). The good part is that it’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – the not so good part is that new users will first need to download PS1. What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant features in PS2: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Technorati Tags: ps1,11gr1ps2,new release,oracle soa suite,oracle

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  • Help with Design for Vacation Tracking System (C#/.NET/Access/WebServices/SOA/Excel) [closed]

    - by Aaronaught
    I have been tasked with developing a system for tracking our company's paid time-off (vacation, sick days, etc.) At the moment we are using an Excel spreadsheet on a shared network drive, and it works pretty well, but we are concerned that we won't be able to "trust" employees forever and sometimes we run into locking issues when two people try to open the spreadsheet at once. So we are trying to build something a little more robust. I would like some input on this design in terms of maintainability, scalability, extensibility, etc. It's a pretty simple workflow we need to represent right now: I started with a basic MS Access schema like this: Employees (EmpID int, EmpName varchar(50), AllowedDays int) Vacations (VacationID int, EmpID int, BeginDate datetime, EndDate datetime) But we don't want to spend a lot of time building a schema and database like this and have to change it later, so I think I am going to go with something that will be easier to expand through configuration. Right now the vacation table has this schema: Vacations (VacationID int, PropName varchar(50), PropValue varchar(50)) And the table will be populated with data like this: VacationID | PropName | PropValue -----------+--------------+------------------ 1 | EmpID | 4 1 | EmpName | James Jones 1 | Reason | Vacation 1 | BeginDate | 2/24/2010 1 | EndDate | 2/30/2010 1 | Destination | Spectate Swamp 2 | ... | ... I think this is a pretty good, extensible design, we can easily add new properties to the vacation like the destination or maybe approval status, etc. I wasn't too sure how to go about managing the database of valid properties, I thought of putting them in a separate PropNames table but it gets complicated to manage all the different data types and people say that you shouldn't put CLR type names into a SQL database, so I decided to use XML instead, here is the schema: <VacationProperties> <PropertyNames>EmpID,EmpName,Reason,BeginDate,EndDate,Destination</PropertyNames> <PropertyTypes>System.Int32,System.String,System.String,System.DateTime,System.DateTime,System.String</PropertyTypes> <PropertiesRequired>true,true,false,true,true,false</PropertiesRequired> </VacationProperties> I might need more fields than that, I'm not completely sure. I'm parsing the XML like this (would like some feedback on the parsing code): string xml = File.ReadAllText("properties.xml"); Match m = Regex.Match(xml, "<(PropertyNames)>(.*?)</PropertyNames>"; string[] pn = m.Value.Split(','); // do the same for PropertyTypes, PropertiesRequired Then I use the following code to persist configuration changes to the database: string sql = "DROP TABLE VacationProperties"; sql = sql + " CREATE TABLE VacationProperties "; sql = sql + "(PropertyName varchar(100), PropertyType varchar(100) "; sql = sql + "IsRequired varchar(100))"; for (int i = 0; i < pn.Length; i++) { sql = sql + " INSERT VacationProperties VALUES (" + pn[i] + "," + pt[i] + "," + pv[i] + ")"; } // GlobalConnection is a singleton new SqlCommand(sql, GlobalConnection.Instance).ExecuteReader(); So far so good, but after a few days of this I then realized that a lot of this was just a more specific kind of a generic workflow which could be further abstracted, and instead of writing all of this boilerplate plumbing code I could just come up with a workflow and plug it into a workflow engine like Windows Workflow Foundation and have the users configure it: In order to support routing these configurations throw the workflow system, it seemed natural to implement generic XML Web Services for this instead of just using an XML file as above. I've used this code to implement the Web Services: public class VacationConfigurationService : WebService { [WebMethod] public void UpdateConfiguration(string xml) { // Above code goes here } } Which was pretty easy, although I'm still working on a way to validate that XML against some kind of schema as there's no error-checking yet. I also created a few different services for other operations like VacationSubmissionService, VacationReportService, VacationDataService, VacationAuthenticationService, etc. The whole Service Oriented Architecture looks like this: And because the workflow itself might change, I have been working on a way to integrate the WF workflow system with MS Visio, which everybody at the office already knows how to use so they could make changes pretty easily. We have a diagram that looks like the following (it's kind of hard to read but the main items are Activities, Authenticators, Validators, Transformers, Processors, and Data Connections, they're all analogous to the services in the SOA diagram above). The requirements for this system are: (Note - I don't control these, they were given to me by management) Main workflow must interface with Excel spreadsheet, probably through VBA macros (to ease the transition to the new system) Alerts should integrate with MS Outlook, Lotus Notes, and SMS (text messages). We also want to interface it with the company Voice Mail system but that is not a "hard" requirement. Performance requirements: Must handle 250,000 Transactions Per Second Should be able to handle up to 20,000 employees (right now we have 3) 99.99% uptime ("four nines") expected Must be secure against outside hacking, but users cannot be required to enter a username/password. Platforms: Must support Windows XP/Vista/7, Linux, iPhone, Blackberry, DOS 2.0, VAX, IRIX, PDP-11, Apple IIc. Time to complete: 6 to 8 weeks. My questions are: Is this a good design for the system so far? Am I using all of the recommended best practices for these technologies? How do I integrate the Visio diagram above with the Windows Workflow Foundation to call the ConfigurationService and persist workflow changes? Am I missing any important components? Will this be extensible enough to support any scenario via end-user configuration? Will the system scale to the above performance requirements? Will we need any expensive hardware to run it? Are there any "gotchas" I should know about with respect to cross-platform compatibility? For example would it be difficult to convert this to an iPhone app? How long would you expect this to take? (We've dedicated 1 week for testing so I'm thinking maybe 5 weeks?) Many thanks for your advices, Aaron

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  • Storing SCA Metadata in the Oracle Metadata Services Repository by Nicolás Fonnegra Martinez and Markus Lohn

    - by JuergenKress
    The advantages of using the Oracle Metadata Services Repository as a central storage for the metadata. SCA has been available since the release of the Oracle SOA Suite 11g. This technology combines and orchestrates several SOA components inside an SCA composite, making design, development, deployment, and maintenance easier. SCA development is metadata-driven, meaning that metadata artifacts, such as Web Services Description Language (WSDL), XML Schema Definition (XSD), XML, others, define the composite's behavior. With the increased number of composites and the dependencies among them, it became necessary to manage all the metadata in an adequate way. This article will address the advantages of using the Oracle Metadata Services (MDS) repository as a central storage for the metadata. The MDS repository is a central part of the Oracle Fusion Middleware landscape, managing the metadata for several technologies, such as Oracle Application Development Framework (Oracle ADF), Oracle WebCenter, and the Oracle SOA Suite. This article is divided into three parts. The first part provides an overview of SCA and MDS. The second part describes some MDS tasks that help in the management of the SCA metadata files inside the repository. The third part shows how to develop SCA composites in combination with an MDS repository. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SCA Metadata. Metadata Services Repository,Nicolás Fonnegra Martinez,Markus Lohn,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • Expanding the Oracle Enterprise Repository with functional documentation by Marc Kuijpers

    - by JuergenKress
    Introduction Have you ever experienced the challenge to map both your functional and technical assets in one software package? Finding a software package that is able to describe the metadata about these assets and their mutual relationships? And if you found the correct software package, was it maintainable? The Oracle Enterprise Repository (OER) is a powerful SOA repository. Its core task is to map and visualize the interaction between technical assets generated by the SOA Suite and OSB. However, OER can be configured to not only contain these technical assets, but also to contain functional assets, i.e.: functional designs, use cases and a logical data model. Now that’s interesting! OER is able to show all the assets in your system and, if necessary, zoom in on one of the assets and their mutual relationships (Figure 1). This opens a set of doors to powerful features, e.g.: Impact analsysis If a functional design is adjusted, which other functional designs and use cases do I need to adjust? Traceability If a web service generates an error, in which functional and technical designs is the web service described This sounds great, but how do we get all the functional and technical documents in OER, and how are we going to keep this repository up-to-date? Read the full article. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OER,SOA Governance,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • BPM Standard Edition to start your BPM project

    - by JuergenKress
    Oracle have launched the new BPM Standard Edition. BPM Standard Edition is an entry level BPM offering designed to help organisations implement their first few processes in order to prove the value of BPM within their own organisation. Based on the highly regarded BPM Suite, BPM SE is a restricted use license that is licensed on a Named User basis. This new commercial offering gives Partners and Oracle the opportunity to address new markets and fast track adoption of Oracle BPM by starting small and proving the Return on Investment by working closely with our Customers. This is a great opportunity for Partners to use BPM SE as a core element of your own BPM ‘go to market’ value propositions. Please contact either Juergen Kress or Mike Connaughton if you would like to make these value propositions available to the Oracle Field Sales organisation and to advertise them on the EMEA BPM intranet. Click here to see the replay of webcast and download the slides here. Need BPM support? E-Mail: [email protected] Tel. 441189247673 Additional updated BPM material: Whitepaper: BPM10g Usage Guidelines - Design Practices to Facilitate Migration to BPM 12c (Partner & Oracle confidential) Article: 10 Ways to Tactical Business Success with BPM To access the documents please visit the SOA Community Workspace (SOA Community membership required) SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: BPM Standard Edition,BPM Suite,BPM,SOA Specialization award,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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  • Deploying Fusion Order Demo on 11.1.1.6 by Antony Reynolds

    - by JuergenKress
    Do you need to build a demo for a customer? Why not to use Fusion Order Demo (FOD) and modify it to do some extra things. Great idea, let me install it on one of my Linux servers I said "Turns out there are a few gotchas, so here is how I installed it on a Linux server with JDeveloper on my Windows desktop." Task 1: Install Oracle JDeveloper Studio I already had JDeveloper 11.1.1.6 with SOA extensions installed so this was easy. Task 2: Install the Fusion Order Demo Application First thing to do is to obtain the latest version of the demo from OTN, I obtained the R1 PS5 release. Gotcha #1 – my winzip wouldn’t unzip the file, I had to use 7-Zip. Task 3: Install Oracle SOA Suite On the domain modify the setDomainEnv script by adding “-Djps.app.credential.overwrite.allowed=true” to JAVA_PROPERTIES and restarting the Admin Server. Also set the JAVA_HOME variable and add Ant to the path. I created a domain with separate SOA and BAM servers and also set up the Node Manager to make it easier to stop and start components. Read the full blog post by Antony. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Fusion Order Demo on 11.1.1.6,Antony Reynolds,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • Accenture Foundation Platform for Oracle (AFPO) – Your pre-build & tested middleware platform

    - by JuergenKress
    The Accenture Foundation Platform for Oracle (AFPO) is a pre-built, tested reference application, common services framework and development accelerator for Oracle’s Fusion Middleware 11g product suite that can help to reduce development time and cost by up to 30 percent. AFPO is a unique accelerator that includes documentation, day one deliverables and quick start virtual machine images, along with access to a skilled team of resources, to reduce risk and cost while improving project quality. It can be delivered all at once or in stages, on-site, hosted, or as a cloud solution. Accenture recently released AFPO v5 for use with their clients. Accenture added significant updates in v5 including Day 1 images & documentation for Webcenter & ADF Mobile that are integrated with 30 other Oracle Middleware products that signifigantly reduced the services aspect to standing these products up. AFPO v5 also features rapid configuration and implementation capabilities for SOA/BPM integrated with Oracle WebCenter Portal, Oracle WebCenter Content, Oracle Business Intelligence, Oracle Identity Management and Oracle ADF Mobile.  AFPO v5 also delivers a starter kit for Oracle SOA Suite which builds upon the integration methodology, leading practices and extended tooling contained within the Oracle Foundation Pack. The combination of the AFPO starter kit and Foundation Pack jump-start and streamline Oracle SOA Suite implementation initiatives, helping to reduce the risk of deploying new technologies and making architectural decisions, so clients can ultimately reduce cost, risk and the time needed for an implementation.  You'll find more information at: Accenture's website:  www.accenture.com/afpo YouTube AFPO Telestration:  http://www.youtube.com/watch?v=_x429DcHEJs Press Release Brochure Contacts: [email protected] Patrick J Sullivan (Accenture – Global Oracle Technology Lead), [email protected] SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: AFPO,Accenture,middleware platform,oracle middleware,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • links for 2011-02-02

    - by Bob Rhubart
    Oracle WebLogic's YouTube Channel Tired of reading? Watch and learn.  (tags: oracle weblogic youtube) Chris Muir: JDev: ADF BC and ADF Libraries: The Library Private property Oracle ACE Director Chris Muir illustrates the use of ADF Libraries. (tags: oracle otn oracleace) Satyajith Nair: Starting a SOA Project? Don't forget the Service Registry!! Satyajith Nair argues that "even with small projects, adding a Service Registry in the architecture has significant benefits with regards to Developer Productivity, Build Quality, Ease of maintenance and Architecture Flexibility." (tags: oracle infosys soa serviceregistry soagovernance) Matthias Wessendorf: Weblog Apache MyFaces in the cloud - Part II Matthias Wessendorf says: "A few days ago I did a quick test to see how well Apache MyFaces works in the cloud. The Amazon Beanstalk test was a success." (tags: oracle apache cloud) SOA & E2.0 Partner Community Forum - registration is open! (SOA Partner Community Blog) Jurgen Kress with an update on next month's event in the Netherlands. (tags: oracle otn soa enterprise2.0) Well Hello There, WebCenter PS3 VM | The AppsLab Jake Kuramoto says: "You may recall my struggle last year to assemble and document a WebCenter VM. Well, apparently other people thought it was a good idea..." (tags: oracle otn enterprise2.0 webcenter) InfoQ: Proving the Business Value of SOA Anne Thomas Manes discusses SOA goals and objectives used to measure a system’s success, measuring the business value, SOA project metrics, and recommendations on proving the business value of SOA. (tags: ping.fm) InfoQ: Amazon Will Offer Oracle Database 11g on RDS Amazon will offer Oracle Database 11g on RDS which brings patching, backup, replication, and failover support to Oracle’s database. (tags: ping.fm)

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  • Prevent Looping and Inefficient Rule Executions by C2B2

    - by JuergenKress
    This recipe, taken from the recently published Oracle SOA Suite 11g Performance Cookbook gives guidance on how to avoid rule executions that will loop, potentially indefinitely! We’ll use an inbound XML fact and a local RL fact as an example. Getting ready You’ll need access to a SOA composite containing an Oracle Business Rules component in JDeveloper to apply this recipe. We’ll assume you have an XSD schema with an input type RequestInput containing input and bonus String types, and output String value called output in a type ResponseOutput. These aren’t efficient but serve as an example. We’ll step through adding a rule to a composite and creating an RL fact. How to do it... Open a SOA composite. Right click on the Project and select Business Rules (Service Components), use the search box if it is not immediately available. Give the rule a name and click the green plus icon to add the RequestInput to the input and ResponseOutput to the output types. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: C2B2,looping,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • How to start with Oracle BPM Suite

    - by JuergenKress
    Oracle Learning Library - BPM Webcasts on-demand Webcast: What’s new in Oracle BPM 11.1.1.7.0 & Webcast: New Directions with Business-Driven BPM BPM Videos Oracle Business Process Management - YouTube & Oracle BPM Suite 11g: Business Driven Modeling to Execution - Video & Customer Experience on your Mind? Think Oracle BPM - Video & Kick-Start BPM with Oracle Process Accelerators - Video Attend the free online training SOA Suite 11g Implementation Specialist & SOA Suite 11g Implementation Specialist & BPM Suite 11g Presales Specialist Pass the free online assessment BPM Suite 11g Presales Specialist Assessment Attend a BPM Bootcamp 3 days hands-on training free of charge for partners Take the exam BPM Suite 11g Certified Implementation Specialist Read the bpm blogs and bpm books from our BPM experts Additional resources BPM OTN Website Visit the Community Workspace (Community membership required) with the latest BPM training material, marketing kits and presentations Most important become a member in our SOA & BPM Partner Community here SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: BPM,BPM training,training,education,BPM bootcamp,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Fault Handling Slides and Q&A by Vennester

    - by JuergenKress
    Fault Handling It is one thing to architect, design, and code the “happy flow” of your automated business processes and services. It is another thing to deal with situations you do not want or expect to occur in your processes and services. This session dives into fault handling in Oracle Service Bus 11g and Oracle SOA Suite 11g, based on an order-to-cash business process. Faults can be divided into business faults, technical faults, programming errors, and faulty user input. Each type of fault needs a different approach to prevent them from occurring or to deal with them. For example, apply User Experience (UX) techniques to improve the quality of your application so that faulty user input can be prevented as much as possible. This session shows and demos what patterns and techniques can be used in Oracle Service Bus and Oracle SOA Suite to prevent and handle technical faults as well as business faults. Q&A This section lists answers to the questions that were raised during the preview event. Q: Where can retries be configured in Oracle Service Bus? The retry mechanism is used to prevent faults caused by temporary glitches such as short network interruptions. A faulted message is resend (retried) and might succeed this time since the glitch has passed. Retries are an out-of-the-box feature that can be used in Oracle Service Bus and Oracle SOA Suite using the Fault Policy framework. By default, retries are disabled in Oracle Service Bus. Read the full article. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: fault handling,vennester,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • BPM Business Value Patterns

    - by JuergenKress
    Together with Matthias Ziegler from Accenture we presented the BPM Business Value Patterns at the SOA & BPM Integration Days in Germany in October: BPM Business Value Patterns View more presentations by Jürgen Kress Please visit the website http://soa-bpm-days.de/  for the next SOA & BPM Integration Days III February 29th & March 1st in Munich If you'd like to learn more please feel free to contact us any time: Matthias Ziegler Jürgen Kress For regular information on Oracle SOA Suite become a member of the SOA Partner Community. To register please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Technorati Tags: Matthias Ziegler,Jürgen Kress,SOA & BPM Integration Days,BPM,BPM Value Patterns,BPM ROI,Oracle,OPN,Accenture

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  • Adaptive Case Management OTN WebCast with Danilo Schmiedel

    - by JuergenKress
    Oracle ACE Director Danilo Schmiedel, SOA/BPM solution architect with Opitz Consulting in Germany, talks about Adaptive Case Management, Predictive Analytics, and Process Mining. Watch the video here. To download the Adaptive Case Management post mentioned in this interview, please visit the blog post. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: ACM,Adaptive Case Management,Danilo Schmiedel,Opitz,OTN,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Erratic DNS name resolution

    - by alex
    Hi all, We have a client we host a web for (blog.foobar.es). We do not manage foobar.es's DNS setup, we just told them to point blog.foobar.es to our web server's IP. We have noticed that sometimes we cannot browse to blog.foobar.es, but we can browse to other sites on that server. Troubleshooting a bit using host(1) yields something funny: $ host blog.foobar.es 8.8.8.8 Using domain server: Name: 8.8.8.8 Address: 8.8.8.8#53 Aliases: Host blog.foobar.es not found: 3(NXDOMAIN) , being 8.8.8.8 one of Google's public DNS servers. However, sometimes the same server resolves the name correctly (!). Another funny thing, is that our ISP's DNS servers sometimes say: $ host blog.foobar.es 80.58.61.250 Using domain server: Name: 80.58.61.250 Address: 80.58.61.250#53 Aliases: blog.foobar.es has address x.x.x.x Host blog.foobar.es not found: 3(NXDOMAIN) Which I don't really understand. I've dug around using dig(1), and have noticed they've set up a SOA record for foobar.es: $ dig foobar.es ; <<>> DiG 9.7.0-P1 <<>> foobar.es ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59824 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0 ;; QUESTION SECTION: ;foobar.es. IN A ;; AUTHORITY SECTION: foobar.es. 86400 IN SOA dns1.provider.es. root.dns1.provider.es. 2011030301 86400 7200 2592000 172800 ;; Query time: 78 msec ;; SERVER: 80.58.61.250#53(80.58.61.250) ;; WHEN: Thu Mar 3 16:16:19 2011 ;; MSG SIZE rcvd: 78 ... which I'm completely unfamiliar with. Ideas? We can't really do much as we do not control DNS, but we'd like to point our clients in the right direction...

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  • Is there a Telecommunications Reference Architecture?

    - by raul.goycoolea
    @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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  • Enterprise Service Bus (ESB): Important architectural piece to a SOA or is it just vendor hype?

    Is an Enterprise Service Bus (ESB) an important architectural piece to a Service-Oriented Architecture (SOA), or is it just vendor hype in order to sell a particular product such as SOA-in-a-box? According to IBM.com, an ESB is a flexible connectivity infrastructure for integrating applications and services; it offers a flexible and manageable approach to service-oriented architecture implementation. With this being said, it is my personal belief that ESBs are an important architectural piece to any SOA. Additionally, generic design patterns have been created around the integration of web services in to ESB regardless of any vendor. ESB design patterns, according to Philip Hartman, can be classified in to the following categories: Interaction Patterns: Enable service interaction points to send and/or receive messages from the bus Mediation Patterns: Enable the altering of message exchanges Deployment Patterns: Support solution deployment into a federated infrastructure Examples of Interaction Patterns: One-Way Message Synchronous Interaction Asynchronous Interaction Asynchronous Interaction with Timeout Asynchronous Interaction with a Notification Timer One Request, Multiple Responses One Request, One of Two Possible Responses One Request, a Mandatory Response, and an Optional Response Partial Processing Multiple Application Interactions Benefits of the Mediation Pattern: Mediator promotes loose coupling by keeping objects from referring to each other explicitly, and it lets you vary their interaction independently Design an intermediary to decouple many peers Promote the many-to-many relationships between interacting peers to “full object status” Examples of Interaction Patterns: Global ESB: Services share a single namespace and all service providers are visible to every service requester across an entire network Directly Connected ESB: Global service registry that enables independent ESB installations to be visible Brokered ESB: Bridges services that are reluctant to expose requesters or providers to ESBs in other domains Federated ESB: Service consumers and providers connect to the master or to a dependent ESB to access services throughout the network References: Mediator Design Pattern. (2011). Retrieved 2011, from SourceMaking.com: http://sourcemaking.com/design_patterns/mediator Hartman, P. (2006, 24 1). ESB Patterns that "Click". Retrieved 2011, from The Art and Science of Being an IT Architect: http://artsciita.blogspot.com/2006/01/esb-patterns-that-click.html IBM. (2011). WebSphere DataPower XC10 Appliance Version 2.0. Retrieved 2011, from IBM.com: http://publib.boulder.ibm.com/infocenter/wdpxc/v2r0/index.jsp?topic=%2Fcom.ibm.websphere.help.glossary.doc%2Ftopics%2Fglossary.html Oracle. (2005). 12 Interaction Patterns. Retrieved 2011, from Oracle® BPEL Process Manager Developer's Guide: http://docs.oracle.com/cd/B31017_01/integrate.1013/b28981/interact.htm#BABHHEHD

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  • Using a DataSet instead of custom business entities in soa and n-tier architecture

    - by kathy
    I’m working on a large and a high volume transactional enterprise application which has been designed using n-tire application architecture .And it was developed in the .NET platform utilizing C#,VB.NEt, Framework 3.5, ObjectDataSources, DataSet, WCF, asp.net update panel, JavaScript ,JSON, 3rd Party tools. The application is supposed to accomplish a really scalable / easily maintained / robust application / integrations, and to make sure that my services are created using a format that can be understood by other systems. The problem is, this application is about 70% complete but now I was wondering if the following would cause us future issues, I’m using a DataSet and a DataTable to (get /set) the data (form /to) the stored procedure in the database using the ObjectDataSources and was wondering if this would prevent my application from achieving the above goals. Actually, I am not anti-OO. I write lots of classes for different purposes, but I didn’t use the entity objects(custom business entities) instead of the previous way because I have a large database that may contain 50 tables and I was just afraid to create entities for each table and then in the future if I need to change the schema of the database, it might cause a huge affect on the application ?

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  • Testing for interface implementation in WCF/SOA

    - by rabidpebble
    I have a reporting service that implements a number of reports. Each report requires certain parameters. Groups of logically related parameters are placed in an interface, which the report then implements: [ServiceContract] [ServiceKnownType(typeof(ExampleReport))] public interface IService1 { [OperationContract] void Process(IReport report); } public interface IReport { string PrintedBy { get; set; } } public interface IApplicableDateRangeParameter { DateTime StartDate { get; set; } DateTime EndDate { get; set; } } [DataContract] public abstract class Report : IReport { [DataMember] public string PrintedBy { get; set; } } [DataContract] public class ExampleReport : Report, IApplicableDateRangeParameter { [DataMember] public DateTime StartDate { get; set; } [DataMember] public DateTime EndDate { get; set; } } The problem is that the WCF DataContractSerializer does not expose these interfaces in my client library, thus I can't write the generic report generating front-end that I plan to. Can WCF expose these interfaces, or is this a limitation of the serializer? If the latter case, then what is the canonical approach to this OO pattern? I've looked into NetDataContractSerializer but it doesn't seem to be an officially supported implementation (which means it's not an option in my project). Currently I've resigned myself to including the interfaces in a library that is common between the service and the client application, but this seems like an unnecessary extra dependency to me. Surely there is a more straightforward way to do this? I was under the impression that WCF was supposed to replace .NET remoting; checking if an object implements an interface seems to be one of the most basic features required of a remoting interface?

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  • Git + SoA, one repo or many?

    - by parsenome
    Normally, when I start up a new application, I'd create a new git repository for it. That's well accepted and plays nice with Github when I want to share my code. At work, I'm working in a service oriented architecture. One very common pattern is to add some code to two different applications at the same time - perhaps adding a model with a RESTful interface to one and a web frontend for managing it on another. Using separate git repositories has some warts in this case. Here are what I see as the downsides of doing separate repositories: I have to commit twice I can't correllate related commits very well No single place to go back and trace history - I'd love to be able to bring up all my commits for the day in a single place Forgetting to pull one repo or another is a gotcha On the other hand, I've used perforce a lot and its one giant repository model has lots of warts too. Perforce has features designed to let help you with those, git doesn't. Has anyone else run into this situation? How did you handle it? What worked well, and what didn't?

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  • Oracle Fusion Middleware (OFM) 11g (11.1.1.7) Starter Kit available & Customizable Demos

    - by JuergenKress
    OFM PS6 starter kit is now available from Global Sales Engineering (GSE, formerly DSS).  OFM Starter Kit provides a basic foundation to design and develop middleware demos. It is based on plug and play architecture and designed to use optimal hardware resources.  The starter kit is easily extendable to incorporate more Oracle Fusion Middleware components. New Features Built on the "Build your own demos (POC)" concept Starter Kit comes with core OFM Components Oracle Unified Directory (OUD, SOA, WebCenter Content and WebCenter Spaces) Starter Kit is available over the Internet and is tuned for optimal performance Portable/Downloadable version of the Starter Kit will be available soon. Please check Demos Corner. For and questions/feedback please contact chandan Das or Anand Prasad. Call to Action Review the Release Notes. & Visit the GSE Website and book the “OFM 11.1.1.7.0 Base Platform” customizable instance. Further information about this platform is available on this page. This announcement will appear in the archive as number 412. Customizable Demos We are happy to announce the availability of the SOA 11.1.1.7.0 Platform.  SOA 11g (11.1.1.7) Platform is fully featured, built on Plug and Play architecture, and designed to develop best of breed SOA demos. New Features Built on the "Build your own demos" concept Fusion Middleware products SOA, BAM, OSB, OEP, OER, OSR, WebCenter Content and WebCenter Spaces are installed, configured, and tuned for better performance Demo instances are available over the Internet Portable version of the platform will be available soon. Please check Demos Corner For questions/feedback please contact Anvesh Baluguri or Anand Prasad. Call to Action Review the Release Notes & Visit the GSE Website and book the “SOA 11.1.1.7.0 Platform” customizable demo. Further information about this platform is available on this page.  This announcement will appear in the archive as number 413. To get access to the demo environment please contact OPN! Support If you need assistance or encounter any issues please submit a GSE Repository ticket or call the GSE Support Hotline for assistance. The GSE Support Hotline is available 24 hours a day, Monday through Friday, at: US/CAN: +1.650.506.8763 & EMEA: +44 118 9240808 & APAC: +65.6436.2150 & LAD: +1.650.506.8763 & Japan: +81-3-6834-6097. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: OFM,demos,sales,marketing,dss,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • What data/service is where?

    - by MrTelly
    What management tools (open source or otherwise) are there to track the location of data, the services that deliver/use that data and the services themselves. If you believe the snake oil a combination of DB, ESB and SOA will deliver anything anywhere, but how do you know what's where. BTW I'm not interested at the WSDL level, I'm thinking of a tool that the users/BA community would populate and use. A combination of SOA and Database is now the bedrock of most applications, however what used to be called Data Dictionaries, and would now be Service Catalogues? or MetaData repositories still seem to live in purely DataCentric world.

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  • FY11 plans &ndash; how can you increase your SOA business?

    - by Jürgen Kress
    Thanks for a fantastic FY10 was great to work with all of you! Yes with the economic crises the fiscal year was hard. SOA and Oracle Fusion Middleware do address this challenges and can help companies to save cost to integrate their systems, automate and change their processes. More when we publish our fiscal year results. What is on the agenda for FY11? Specialization: It is key that you become SOA & Application Grid Specialized. We will focus our activities and budgets on partners with Specialization! Sales campaigns: To support you in our joint business we will continue to run joint sales campaigns. With OFM 11g there is a great opportunity to generate service revenue to migrate and to consolidate on the platform. It is key that you do register your opportunities within the Open Market Model (OMM) to ensure sales alignment. Enablement. With the release of many new products and versions training is key. We will continue to offer training dedicated to your role: sales, pre-sales and implementation. Make sure that you check local partner training calendars and sign up for the next bootcamps Thanks for your support! Jürgen Kress

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