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• Maintenance Wizard

  - by LuciaC

  The Maintenance Wizard is an E-Business Suite upgrade tool that can guide you through the code line upgrade process from 11.5.10.2 to 12.1.3 with an 11gR2 database. Additionally, it includes maintenance features for most releases of E-Business Suite applications. The Tool: Presents step-by-step upgrade and maintenance processes Enables validation of each step, tracks the completion of the steps, and maintains a log and status Is a multi-user tool that enables the System Administrator to give different users assignments based on any combination of category, product family or task Automatically installs many required patches Provides project management utilities to record the time taken for each task, completion status and project reporting For More Information:Review Doc ID 215527.1 for additional information on the Maintenance Wizard.See Doc ID 430732.1 to download the new Patch.

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• Oracle Service Contracts – Calculate Estimated Tax with Higher Accuracy

  - by LuciaC-Oracle

  On a Service Contract the tax rate and its effectivity can change over the contract duration.  Hence, service organizations need to provide an accurate picture of the estimated tax that the customer might end up paying.  Prior to Release 12.1.3+, the Oracle Service Contracts application calculated the estimated tax based on the line/ sub line start date.  With Release 12.1.3+ (via Patch 16601269:R12.OKS.B) , new functionality provides users with an option to calculate tax at contract billing schedule level, thereby considering the changes in tax rate effectivity at that level.A new profile option 'OKS: Calculate Tax at Schedule' has been introduced which can be used to control whether the existing or new functionality is used.  If the profile is set to 'Yes' the application calculates tax at the billing schedule level for all lines/ sub lines.  For more details on the implementation steps and functionality, please refer to Doc ID 1676700.1: Oracle Service Contracts – How To Calculate Estimated Tax with Higher Accuracy.

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• EBS Applications Technology Group (ATG) Advisor Webcast December 2012

  - by LuciaC

  Invitation : Advisor Webcast December 2012 In December 2012 we have scheduled an Advisor Webcast, where we want to give you a closer look into the invalid objects in an E-Business Suite Environment. E-Business Suite - Troubleshooting invalid objectsAgenda : Introduction Activities that generate invalid objects EBS Architecture EBS Patching Concepts Troubleshooting Invalid Objects References EMEA Session : Tuesday December 11th, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia Details & Registration : Doc ID 1501696.1Direct link to register in WebExUS Session : Wednesday December 12th, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern Details & Registration : Doc ID 1501697.1Direct link to register in WebExIf you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

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• Do you have Reconciliation Problems in Procurement between the Subledger and GL?

  - by LuciaC

  We are happy to announce the New Accrual Reconciliation Diagnostic & Troubleshooting Guide provided in Doc ID 1478292.1.  The Accrual Diagnostics script is designed to run when there is a reconciliation issue between subledger and GL and provides a user friendly report .  It was created to allow customers to run a single script to retrieve all data from various tables instead of having to run individual scripts.  Doc ID 1478292.1 guides you through downloading and running the script, includes a full sample output in the attachments and gives steps for troubleshooting based on the report output. We welcome your feedback for improvement of the Diagnostic. After visiting the note, click on the +/- icon in the note (shown in the sceenshot above) and provide us with your valuable comments!

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• Service Territories White Paper - Setup and Configuration

  - by LuciaC

  If you use Oracle Teleservice then you are probably using Service Territories to route service requests to the right resources such as Call Center Agents, Field Service Technicians, Technical Support Groups etc.  Getting those routings to happen correctly and efficiently is key to delivering high-quality service, so having the correct territory setup is essential.  The Service development team have published a new White Paper to help you do just that!  The White Paper includes information to help with understanding the required setups: Service Territories - Locating and Sorting matching Territories, and Picking winning Territories How to use Rank and Number of Winners The different Access Types that can be setup Operating Unit and how to use it effectively How to setup and use Service Qualifiers The limitation of some Geographic Qualifiers and how to overcome the limitations How to use Web ADI to maintain Territories. Read Doc ID 1234593.1 to access the white paper.  There was also a recent webcast on Territory Setup and Matching Attributes, you can access the recording via Doc ID 1455786.1.

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• E-Business Suite Applications Technology Group (ATG) Advisor Webcast Program – June 2014

  - by LuciaC-Oracle

  Webcast: EBS Patch Wizard Overview Date: Thursday June 12, 2014 at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST Topics covered will include: What is Oracle EBS Patch Wizard Tool? Benefits of the Patch Wizard utility Patch Wizard Interface Patch Impact Analysis Details & Registration : Doc ID 1672371.1Direct registration link. Webcast: EBS Proactive Analyzers Overview Date: Thursday June 26, 2014 at 18:00 UK / 10:00 PST / 11:00 MST / 13:00 EST Topics covered will include: What are Oracle Support Analyzers? How to identify the Analyzers available? Short Analyzers Overview Patch Impact Analysis How to use an Analyzer? Details & Registration : Doc ID 1672363.1Direct registration link.If you have any questions about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

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• Learn More About the PO Approvals Analyzer

  - by LuciaC

  You may think that the PO Approvals Analyzer for Release 12 is only for diagnosing problems when you have a single Purchase Order or Requisition stuck in process, but it offers valuable information to keep your Procurement environment healthy.  Consider this:     The analyzer will list all Procurement critical patches that have not been applied.     It will provide Procurement invalid objects with error messages and provides solutions.     Validations of setup and database conditions for example max extents and space issues. Also the analyzer can be run on all Purchasing documents starting from a date you enter.  This multiple document check provides validations on:     Data corruption issues.     Workflow errors with generic messages i.e. document manager errors.     Documents with workflows in error that cannot be progressed via the application. And, unlike other diagnostics, the analyzer provides known solutions to the problems indicated! So access the Analyzer today and run it on your instance!  Access it now via Doc ID 1525670.1.

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• Live EBS Webcasts Coming Up Soon

  - by LuciaC

  There are a number of live webcasts coming up in the next couple of weeks.  Webcasts are free for Oracle Support customers and are an opportunity to learn about a topic from a product expert as well as ask questions directly.  Here is a reminder of what's available and how to register. Product Area Topic Date/Time Register & Details BI Publisher EBS BI/XML Publisher Overview & Best Practices 22 October, 2200 PT Doc ID 1582767.1 Receivables Receivables Release 12 Late Charges Functionality 23 October, 0800 PT Doc ID 1581280.1 WMS Advanced Catch-Weight with WMS 23 October, 1000 PT Doc ID 1583954.1 Install Base Endeca Extension for Oracle Install Base 24 October, 0830 PT Doc ID 1583876.1 WIP Understanding Work Order Closure 30 October, 0800 PT Doc ID 1584358.1 EAM Collection Plans Within E-Business Suite 31 October, 0800 PT Doc ID 1583924.1 All the webcasts are recorded which means you can play them back whenever is convenient for you if you can't join the live session. You can access the recordings as well as the current webcast schedule from Doc ID 740966.1.

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• URGENT: Patches Needed to Prevent Data Corruption in Oracle Payments

  - by LuciaC

  Development are seeing a number of datafix bugs being logged related to PPR committing data in Payments (IBY) and missing corresponding payments in Payables.  These bugs have been investigated and fixed, however customers need to proactively apply these fixes to prevent data corruption. There are two root cause patches available for this case of partial data commit.  It is critical that all R12/12.1 Payments customers apply the following two patches ASAP: a) Patch 11699958: R12: Error during PPR Leads to Incomplete Data Commit and Inconsistent Status (Doc ID 1338425.1)b) Patches 15867522: Confirmed PPR Batches Show Payment Initiated - Data Exist Only in IBY Tables (Doc ID 1506611.1)

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• Have You Visited the New Procurement Enhancement Request Community?

  - by LuciaC

  Have you visited the new Procurement Enhancement Request Community yet?  If not, we strongly encourage you to visit this site to vote on current Enhancement Requests (ERs) available through the ‘Quick Preview of Voting List’.  You can also vote on any ER currently displayed.  Have an ER that is not listed?  Simply add it by creating a thread stating the ER and any detailed information you would like to include.  If the ER already exists in the database, we will add the ER # to the thread so that development can provide updates around the requested ERs. This community is your one-stop source for all Enhancement information.  It is being monitored regularly by development and soon we will be posting some updates around some of the top voted Enhancement Requests.  Know that your vote counts!  By voting, you will bring forward those ERs that impact the Procurement Suite's value and usability.  Is your request industry specific?  Let us know by posting this information in the body of the thread.  We have a team monitoring these ERs and will be happy to highlight industry specific ERs to ensure they also get equal visibility! Coming Soon:  A list of the Top implemented ERs!  Development has been working hard to make improvements to the Procurement Suite of Products and they want you to know about them!  Until then, check out the Best Practices Section for some key ERs and how they can help your company secure the most value from your implementation!! What you need to know: The Procurement Enhancement Requests Community is your 1-stop shop for the latest information on Enhancements! The Community allows you to vote on ERs bringing visibility to the collective audience interest in value and usability recommendations. Your place to submit any new enhancement requests. Get the latest on top Procurement Enhancement Requests (ERs) - know when an improvement is PLANNED, COMING SOON, and DELIVERED. This Community is owned and managed by the Oracle Procurement Development team! Let your voice be heard by telling us what you want to see implemented in the Procurement Suite.

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• CRM: How to Use iSurvey With iSupplier in R12

  - by LuciaC

  In Oracle Applications it is possible to configure iSupplier to link to an Oracle iSurvey, and for the Oracle iSurvey to be executed for a Supplier. This integration requires: An Oracle Script An Oracle iSurvey linked to the Oracle Script iSupplier Configuration to reference the iSurvey. Once set up, the iSurvey will be available from the supplier tab from the Purchasing Responsibilities and from the iSupplier Portal.  Responses to the survey can be viewed from the Survey Administrator Responsibility. Take a look at Doc ID 1589371.1 for step-by-step details of how to configure and use iSurvey with iSupplier.

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• New and Improved Search Helpers Now Procurement Assistants!

  - by LuciaC

  Check out the new and improved Procurement Assistants (formerly Search Helpers). Let us guide you simply to Issue Resolution.  To access all our Procurement Search Helpers see Doc ID 1391694.2 our Procurement Information Center. Here you will see links to our Procurement Search Helpers: Assistants provide a collection of solutions based on the symptoms you enter. For example simply choose the radial button that pertains to your issue, as shown here: Then choose the additional symptom(s) that pertain and potential solution documents will be returned as shown here: Try these before logging a Service Request. Current Procurement Assistants: Doc ID Title 1361856.1     Assistant: Oracle Purchasing - Purchase Order and Requisition Approval (Search Helper) 1377764.1    Assistant: Oracle Purchasing PO Output for Communication / Supplier Notification Issues (Search Helper) 1364360.1    Assistant: Oracle Purchasing Requisition To Purchase Order (Search Helper) 1369663.1    Assistant: Oracle Purchasing Purchase Document Open Interface and API (Search Helper) 1391970.1    Assistant: Oracle Inventory Management RVTII-060 Errors in Receiving (Search Helper) 1394392.1    Assistant: Oracle Purchasing Buyer Work Center Search Helper (Search Helper) 1470034.1    Assistant: Oracle Purchasing - Document Control : Cancel and Close

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• Web Applications Desktop Integrator (WebADI) Feature for Install Base Mass Update in 12.1.3

  - by LuciaC

  Purpose The integration of WebADI technology with the Install Base Mass Update function is designed to make creation and update of bulk item instances much easier than in the past. What is it? WebADI is an Excel-based desktop application where users can download an Excel template with item instances pre-populated based on search criteria.  Users can create and update item instances in the Excel sheet and finally upload the Excel data using an "upload" option available in the Excel menu. On upload, the modified data will bulk upload to interface tables which are processed by an asynchronous concurrent program that users can monitor for the uploaded results. Advantage: This allows users to work in a disconnected Environment: session time outs can be avoided, as once a template is downloaded the user can work in a disconnected environment and once all updates are done the new input can be uploaded. Also the data can be saved for later update and upload. For more details review the following: R12.1.3 Install Base WebADI Mass Update Feature (Doc ID 1535936.1) How To Use Install Base WebADI Mass Update Feature In Release 12.1.3 (Doc ID 1536498.1).

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• What Version of Java JRE Are You Running with Oracle E-Business Suite?

  - by LuciaC

   Take a look at the latest Java JRE certified details listed here: Java JRE 1.6.0_65 is Certified with Oracle E-Business SuiteThe latest Java Runtime Environment 1.6.0_65 (a.k.a. JRE 6u65-b14) and later updates on the JRE 6 codeline are now certified with Oracle E-Business Suite Release 11i and 12 for Windows-based desktop clients.   Java JRE 1.7.0_45 Certified with Oracle E-Business SuiteThe latest Java Runtime Environment 7u245 (a.k.a. JRE 7u45-b18) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i, 12.0, 12.1 and 12.2 for Windows-based desktop clients.

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• Webcast: CRM Foundations - Notes, Attachments and Folder Technology

  - by LuciaC

  Webcast: CRM Foundations - Notes, Attachments and Folder Technology Date: November 21, 2013 at 11am ET, 10am CT, 8am PT, 4pm GMT, 9.30pm IST Don't miss this webcast if you want to know how to get the most out of using Notes and learn how to leverage best practices for Folder technology and Attachments.  This session will help users who are struggling with any of these topics understand how to use them better and more efficiently. TOPICS WILL INCLUDE: Set up and use of Notes Notes Security Attachments and their use throughout CRM Folder Technology Any new functionality related to these topics in release 12.2Set up and use of Notes. For more details and how to register see Doc ID 1592459.1 Remember that you can access a full listing of all future webcasts as well as replays from Doc ID 7409661.1.

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• E-Mail Center: How to Debug Auto-Processing Issues

  - by LuciaC

  Do you use E-mail Center Auto-Processing functionality?  Auto-processing rules can be defined which will process an email and initiate actions such as sending an auto-reply, auto-acknowledgement or service request update or creation.  If you're using auto-processing in your environment, then you will have noticed that, when things go wrong, often the only indication that there is an issue is if the email goes to the Supervisor Queue for manual processing instead of being sent.  Oracle Development has developed a script to help you debug when an email is meant to be auto-processed but is failing. There are scripts for R12.0.6 through to R12.1.3. See Doc ID 1427925.1 for details of the script and how to use it.

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• Need Information On Importing Data Into The Oracle Product Hub?

  - by LuciaC

  One of the key challenges of implementing a Master Data Management solution is importing data into the system. Oracle Product Hub offers numerous ways of importing the setup data and the actual product data.  Review all available methods to import data in the White Paper Doc ID 1504980.1 which provides details and examples of each method, discusses special cases, and provides some troubleshooting tips.The methods reviewed include:     FNDLOAD     iSetup     Interfaces and Public APIs     Import from Excel     Web Application Desktop Integrator     Webservices

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• Critical Patch Update for October 2013 Now Available

  - by LuciaC

  The  Critical Patch Update (CPU) for October 2013 was released on October 15, 2013.  Oracle strongly recommends applying the patches as soon as possible.The Critical Patch Update Advisory is the starting point for relevant information.  It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents. E-Business Suite Releases 11i and 12 Reference: Oracle E-Business Suite Releases 11i and 12 Critical Patch Update Knowledge Document (October 2013) (Doc ID 1585639.1) Secure Configuration Guide for Oracle E-Business Suite Release 12 (Doc ID 403537.1) Secure Configuration Guide for Oracle E-Business Suite Release 11i (Doc ID 189367.1)

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• Universal Work Queue Quick Filter Examples

  - by LuciaC-Oracle

  If you use Universal Work Queue then it's likely that you will want to define and use your own Quick Filters.  Quick Filters allow you to focus on specific work classes based on assigned criteria in a node. This makes it much easier for Agents to view their work grouped in a meaningful way.How to create Universal Work Queue - Quick Filters (Doc ID 803163.1) gives two worked examples to help you understand how to create your own Quick Filters:     Adding a 'Resource Group' filter     Adding an Overdue Amounts filter for use in Collections. We hope you find these examples useful.  Let us know by providing feedback on the document itself or, why not post to the MOS Service Community with your experience and suggestions.

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• CRM Webcast: Territory Setup and Manage Matching Attributes

  - by LuciaC

  Subject:  Territory Setup and Manage Matching Attributes Date: July 9, 2013 at 1pm ET, 12pm CT, 11am MT, 10am PT, 6pm, BST (London, GMT+01:00), 10:30 pm IST (Mumbai, GMT+05:30)Territories are used in a number of different EBS CRM applications, including Sales, Field Service and Service Contracts.  If you want to know more about how territories work and how to set them up, join our experts in this webcast.  The webcast will a demonstrate a high level setup for one of the Sales products and examples of how other applications use the Territory Manager. Topics will include: Enabling Matching Attributes Custom Matching Attributes Examples for Account, Leads, Quote, Proposals, Opportunities in the Sales product. Running Concurrent Requests Details & Registration: Doc ID 1544622.1

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• Want To Know More About Oracle Workflow?

  - by LuciaC

  Do you have Oracle WorkFlow questions?  Do you want to know: What’s Going on with with your Workflow? What Top 5 Documents are Customers viewing? How to Analyze your Workflows? The information center gives you easy access to recommended notes in each workflow area without having to search.  Take a look at the Workflow Product Information Center (Doc ID 1320509.1) to get details!

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