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  • Online Media Daily: Oracle Takes Social Marketing Seriously

    - by Kathryn Perry
    In the article published on Nov 12, 2012 and titled "Oracle Integrates Social Marketing Into Enterprise To Gain Marketing Revs," Online Media Daily explores Oracle's approach to social marketing. The publication says that Oracle is focused on showing marketers how to integrate social data into corporate business processes and how to "socialize" the corporate world.The article goes on to state:"Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.   Enterprise software companies like Oracle, SAP, IBM, Salesforce and Microsoft have been slowly building up an expertise in social marketing to integrate the data into traditional enterprise resource planning, and customer relationship management tools into social marketing tools.   Read more: http://www.mediapost.com/publications/article/187096/oracle-integrates-social-marketing-into-enterprise.html#ixzz2CPMZ1w3DMeg Bear, VP of cloud social platform at Oracle, sees the integration with ERP systems as a differentiator for the company. Oracle Social Relationship Management launched last month. It integrates social data into traditional enterprise applications like Oracle Fusion Marketing, Oracle Fusion Sales Catalog, Oracle ATG Web Commerce and Oracle ERP."The post goes on to quote a Forrester analyst stating the following:""There's room for any process-driven application to run more efficiently, especially if they're socially enabled," said Rob Koplowitz, VP and principal analyst at Forrester Research. "It takes the human part of the process not generally captured today to provide better access to content, information and collective actions."Koplowitz said several acquisitions support Oracle's long-term vision: to layer social on top of other enterprise apps, like its ERP platform."With many great acquisitions under our belt and organically grown social tools, the market recognizes that Oracle is poised to seize the moment in socially enabled business apps.Continue reading the full article here.

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  • Customers Go On Record About Oracle ERP and HCM Cloud Services

    - by Kathryn Perry
    Listen to these Oracle customers from Red Robin, Herbalife, LendingClub, and Cricket.talk about how they're using Oracle ERP and HCM Cloud Services. Collectively they're driving cost savings, managing global, fast paced growth, automating processes, implementing quickly in the cloud, and much more. Here's the video link: http://www.youtube.com/user/FusionAppsAtOracle

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • HP Chromebook 14 Crouton = Broken packages

    - by Robin Perry
    I'm completely new and inept with ubuntu. I've recently purchased a chromebook 14 by Hewlett-Packard and today find out how to install Crouton for it. My goal is to be able to use steam on the chromebook for small time-killing games. My issue is that no matter what kind of application I attempt to install, it always tells me it has "broken dependencies" I also tried installing debian versions of "Firefox", "Chrome", "Opera" as well as "Cave Story+" from humble bundle. I've tried to do the sudo apt-get install -f as well as loads of other commands but nothing works What can I do, I can post any specs you need and am ready to use another way to get to steam such as ChrUbuntu if my issue is unfixable

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • No Customer Left Behind

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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  • Java RMI (Server: TCP Connection Idle/Client: Unmarshalexception (EOFException))

    - by Perry Dahl Christensen
    I'm trying to implement Sun Tutorials RMI application that calculates Pi. I'm having some serious problems and I cant find the solution eventhough I've been searching the entire web and several javaskilled people. I'm hoping you can put an end to my frustrations. The crazy thing is that I can run the application from the cmd on my desktop computer. Trying the exact same thing with the exact same code in the exact same directories on my laptop produces the following errors. The problem occures when I try to connect the client to the server. I don't believe that the error is due to my policyfile as I can run it on the desktop. It must be elsewhere. Have anyone tried the same and can you give me a hint as to where my problem is, please? POLICYFILE SERVER: grant { permission java.security.AllPermissions; permission java.net.SocketPermission"*", "connect, resolve"; }; POLICYFILE CLIENT: grant { permission java.security.AllPermissions; permission java.net.SocketPermission"*", "connect, resolve"; }; SERVERSIDE ERRORS: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\STUDENTcd\ C:start rmiregistry C:java -cp c:\java;c:\java\compute.jar -Djava.rmi.server.codebase=file:/c:/jav a/compute.jar -Djava.rmi.server.hostname=localhost -Djava.security.policy=c:/jav a/servertest.policy engine.ComputeEngine ComputeEngine bound Exception in thread "RMI TCP Connection(idle)" java.security.AccessControlExcept ion: access denied (java.net.SocketPermission 127.0.0.1:1440 accept,resolve) at java.security.AccessControlContext.checkPermission(Unknown Source) at java.security.AccessController.checkPermission(Unknown Source) at java.lang.SecurityManager.checkPermission(Unknown Source) at java.lang.SecurityManager.checkAccept(Unknown Source) at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.checkAcceptPermi ssion(Unknown Source) at sun.rmi.transport.tcp.TCPTransport.checkAcceptPermission(Unknown Sour ce) at sun.rmi.transport.Transport$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at sun.rmi.transport.Transport.serviceCall(Unknown Source) at sun.rmi.transport.tcp.TCPTransport.handleMessages(Unknown Source) at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(Unknown Sou rce) at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(Unknown Sour ce) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source ) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) CLIENTSIDE ERRORS: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\STUDENTcd\ C:java -cp c:\java;c:\java\compute.jar -Djava.rmi.server.codebase=file:\C:\jav a\files\ -Djava.security.policy=c:/java/clienttest.policy client.ComputePi local host 45 ComputePi exception: java.rmi.UnmarshalException: Error unmarshaling return header; nested exception is: java.io.EOFException at sun.rmi.transport.StreamRemoteCall.executeCall(Unknown Source) at sun.rmi.server.UnicastRef.invoke(Unknown Source) at java.rmi.server.RemoteObjectInvocationHandler.invokeRemoteMethod(Unkn own Source) at java.rmi.server.RemoteObjectInvocationHandler.invoke(Unknown Source) at $Proxy0.executeTask(Unknown Source) at client.ComputePi.main(ComputePi.java:18) Caused by: java.io.EOFException at java.io.DataInputStream.readByte(Unknown Source) ... 6 more C: Thanks in advance Perry

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  • Outlook 2007 - Cannot start Outlook - Cannot open the Outlook window

    - by Dean Perry
    I went to open Outlook 2007 on my Windows 7 32bit machine and it came up with this error: Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened. I have deleted and created a new profile in Control Panel Mail but it still doesn't want to work properly but it still comes up with this message. Thanks in advance.

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  • extension-base file associations

    - by Maurice Perry
    Hi there, I am using ubuntu 9.10, and I would like to associate thunderbird to all the files with the extension .eml. The problem is that is seems that ubuntu is attributing the mime type text/plain to these files, based on their content, which meens that if I set thunderbird as the default application for .eml files, all the other text files (.txt for instance) will be opened with thunderbird. Is it possible to add a rule to impose a mime type based on the file extension, regardless of its content?

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  • Running WordPress and Ghost on Apache with mod_proxy

    - by Jack Perry
    I currently have three WordPress sites hosted on Apache with virtual host files to direct the right domain to the right DocumentRoot. Ghost (node.js) just came out and I've wanted to tinker with it and just play around on one of my spare domains. I'm not really interested in moving over to nginx so I'm trying to get Ghost working on Apache via mod_proxy. I've managed to get Ghost working on my spare domain, but I think there's a problem with my virtual host files, as all of my other domains start pointing to Ghost as well. Here are two virtual host files, one for my main WordPress site that works fine, and the second for Ghost. Domains removed and replaced with DOMAIN and DOMAIN2. DOMAIN <VirtualHost *:80> ServerAdmin webmaster@localhost ServerName DOMAIN.com ServerAlias www.DOMAIN.com DocumentRoot /var/www/DOMAIN.com/public_html <Directory /> Options FollowSymLinks AllowOverride All </Directory> <Directory /var/www/DOMAIN.com/public_html> Options Indexes FollowSymLinks MultiViews AllowOverride All Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog ${APACHE_LOG_DIR}/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> </VirtualHost> DOMAIN2 <VirtualHost IP:80> ServerAdmin EMAIL ServerName DOMAIN2.com ServerAlias www.DOMAIN2.com ProxyPreserveHost on ProxyPass / http://IP:2368/ </VirtualHost> I get the feeling I'm not working with virtual hosts or mod_proxy right, and Google-fu has let me down after many suggested attempts. Any ideas? Thanks!

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  • Browsing not working in Windows 8

    - by Jonathan Perry
    I'm using Windows 8 Professional installed on Windows 7 using the "Save my preferences and apps" installation option. The Windows works great, apps are downloading and I can listen to online radio stations using the TuneIn radio app meaning the internet connection is alive, however, when I open a browser (either Chrome or IE10) and try to browse the internet, I'm getting an "Unable to resolve DNS" error message. Prior to installing the internet browsing worked flawlessly I must say. I'm using ESET NOD32 Antivirus so I suspect that it might interfere with the web connection now, but I'm not so sure. Internet options show that the PC is set to resolve the DNS automatically. I don't know what to do. My other Win7 PCs in my wifi home network are connecting to the internet without any issues. If anyone can help me resolve this I'll be grateful :) Thanks

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  • Windows 7 keeps losing drive letters

    - by Dean Perry
    Windows 7 loses its drive letters and I have to keep manually assigning a drive letter everytime I plug in a hard drive, whether it's internal or external. The only way to get around it is to reinstall Windows 7 but the problem will come back after a few months. We are a PC repair company and plug in many drives during the say and it can be very frustrating having to keep assigning a drive letter every time a drive is plugged in. Windows Updates are turned off so it can't be that. Any reason why this would have happened?

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  • Where is a list of SharePoint 2010 wiki improvements?

    - by Perry
    Do you know where there is a list of SharePoint 2010 wiki improvements? I'm really hoping they added something equivalent to wikipedia categories -- so that, e.g., we can throw a category marker such as [Category:TODO] into a page, and have it automagically show up on a list of todo items as long as that category is present.

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  • Oracle Enterprise Manager 11g Launch at 1pm in New York

    - by john.brust
    If you're not in New York for the launch of Oracle Enterprise Manager 11g, you're still invited to join us for our live launch webcast starting shortly. Register now! Speakers include: Charles Phillips | President, Oracle Richard Sarwal | Senior Vice President, Product Development Perry M. Cozzone | Vice President and CIO, Colorcon, Inc J.P. Garbani | Vice President, Forrester Research Photo courtesy of our Oracle Database Insider team member: Jeff Erickson

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  • Un chercheur remet en question la gestion des failles de sécurité des projets open source et propose quelques bonnes pratiques

    Un chercheur remet en question la gestion des failles de sécurité des projets open source et propose quelques bonnes pratiques Jusqu'à quel point les communautés en charge des projets open source sont réactives face à la publication des rapports de vulnérabilité ?Un chercheur indépendant nommé Brandon Perry a réalisé un audit de sécurité pour sept logiciels open source populaires à savoir Moodle, vTiger CRM, Zabbix, ISPConfig, OpenMediaVault, NAS4Free et Openbravo ERP, tous domiciliés sur sourceforge.Rapidement,...

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  • Help me choose a CSS framework: 960 vs Blueprint vs ???

    - by Christian Perry
    I've been looking at different CSS frameworks. The two major players seem to be 960.gs and Blueprint. My question is simple: what are the pros and cons to each, and which do you recommend? And are there other frameworks that I should consider instead? Putting my question into context, I'm the designer on a site that's similar to StackOverflow, but with a general audience focus, rather than a specific technical one.

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  • Can I tell Castle Windsor to create a component in a separate AppDomain?

    - by Michael L Perry
    I've created a multi-threaded service that uses Castle Windsor to create components to run on separate threads. I Resolve an component by name with parameters for each thread. I'm running into concurrency problems with a 3rd party library used by the components. I suspect that isolating those components in separate AppDomains will resolve the problem. Is there a way to have Resolve create the component using a different AppDomain? private ActivityThread NewActivityThread(ActivityInstance activityInstance) { // Set up the creation arguments. System.Collections.IDictionary arguments = new Dictionary<string, string>(); activityInstance.Parameters.ForEach(p => arguments.Add(p.Name, p.Value)); // Get the activity handler from the container. IActivity activity = Program.Container.Resolve<IActivity>(activityInstance.Name, arguments); // Create a thread for the activity. ActivityThread thread = new ActivityThread(activity, activityInstance, _nextActivityID++); return thread; } public ActivityThread(IActivity activity, ActivityInstance instance, int id) { _activity = activity; _instance = instance; _id = id; } public void Start() { if (_thread == null) { // Create a new thread to run this activity. _thread = new Thread(delegate() { _activity.Run(); }); _thread.Name = _activity.ToString(); _thread.SetApartmentState(ApartmentState.STA); _thread.Start(); } }

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  • How do I make an HTML text box show a hint when empty?

    - by Michael L Perry
    I want the search box on my web page to display the word "Search" in gray italics. When the box receives focus, it should look just like an empty text box. If there is already text in it, it should display the text normally (black, non-italics). This will help me avoid clutter by removing the label. BTW, this is an on-page AJAX search, so it has no button.

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  • WPF Animation of border width

    - by Dave Perry
    I've got a dockpanel on my ui as follows; <DockPanel> <Border DockPanel.Dock="Top">Header</Border> <Border DockPanel.Dock="Bottom">My footer</Border> <Border DockPanel.Dock="Left">Menu</Border> <Border>Content</Border> </DockPanel> What I want to do is to have a storyboard animation to show / hide the Menu on the left-hand side. I've got my border to increase the width when it has loaded but I want a way to close / reopen it. I need a button somewhere but I want this to trigger the animation in the border control rather than itself. Ideally I was thinking of something like the Toolbox / Server Explorer in visual studio. Does anyone have any pointers / examples for getting started? Thanks

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  • How do I copy new binaries to C:\Program Files?

    - by Michael L Perry
    I'm creating a Windows app that automatically updates itself. I'm not using ClickOnce for a variety of reasons. When I try to File.Move() my updated files to C:\Program Files on Windows 7, I get the following error: Access to the path 'C:\Program Files\<company>\<app>\<app.exe>' is denied. I am not given a UAC prompt. The exe that I am trying to update is not currently running.

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  • Keeping WPF grids from getting out of parent bounds

    - by Jonathan Perry
    In my UI, I have a big grid with two columns and one row. in the right column, I have a grid with three rows where in the top row I have a user control, and in the two bottom rows I have two Expander objects, each containing an ItemsControl with a list that gets populated in runtime. Sometimes, that list gets really long and "spills" from the screen towards the bottom. What I want to do is to allow the user to see both expanders, be able to expand or collapse them while keeping them both in sight. I tried wrapping them in WrapPanels or StackPanel but to no avail. Here's some code to help explain my problem: <Grid Grid.Row="1" x:Name="grid1"> <Grid.RowDefinitions> <RowDefinition Height="*" /> <RowDefinition Height="*" /> </Grid.RowDefinitions> <Expander Grid.Row="0" Header="Expander 1" x:Name="expander1" FontSize="14" IsExpanded="True"> <Expander.Background> <LinearGradientBrush EndPoint="0.5,1" StartPoint="0.5,0"> <GradientStop Color="#FFC4C4C4" Offset="0" /> <GradientStop Color="White" Offset="1" /> </LinearGradientBrush> </Expander.Background> <ContentPresenter Content="{Binding ViewModel.OpenAlerts, ElementName=m_viewControl}" ClipToBounds="True"/> </Expander> <Expander Grid.Row="1" x:Name="expander2" Header="Expander 2" FontSize="14" IsExpanded="True"> <Expander.Background> <LinearGradientBrush EndPoint="0.5,1" StartPoint="0.5,0"> <GradientStop Color="#FFC4C4C4" Offset="0" /> <GradientStop Color="White" Offset="1" /> </LinearGradientBrush> </Expander.Background> <ContentPresenter Content="{Binding ViewModel.ClosedAlerts, ElementName=m_viewControl}" ClipToBounds="True"/> </Expander> </Grid> Any assistance or tips will be highly appreciated! Thanks, John.

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  • Generic List created at runtime

    - by Perry
    Hi... i neeed something like this in C#.. have list in class but decide what will be in list during runtime class A { List data; Type typeOfDataInList; } public void FillData(DataTyp[] data) where DataTyp : struct { A a = new A(); A.vListuBudouDataTypu = typeof(DataTyp); A.data = new List(); A.AddRange(data); } Is this possible to do something like this ?

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  • Better data stream reading in Haskell

    - by Tim Perry
    I am trying to parse an input stream where the first line tells me how many lines of data there are. I'm ending up with the following code, and it works, but I think there is a better way. Is there? main = do numCases <- getLine proc $ read numCases proc :: Integer -> IO () proc numCases | numCases == 0 = return () | otherwise = do str <- getLine putStrLn $ findNextPalin str proc (numCases - 1) Note: The code solves the Sphere problem https://www.spoj.pl/problems/PALIN/ but I didn't think posting the rest of the code would impact the discussion of what to do here.

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