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• How long can a user remember what they were working on? [migrated]

  - by GlenPeterson

  A web application lets the user browse its screens for future or past months. The time period the user is currently viewing follows the user through every screen of the system. But users can be logged in for a month or more. After a certain period of inactivity, we will prompt the user: You were viewing November 2008 when you last clicked. Want to view the current (default) time period instead? How long between user clicks should we wait to show this message? I'm guessing somewhere between 30 minutes and 3 hours most people will forget what they were doing, but I'd love to have some data, or someone's experience to base it on. Other suggestions related to this issue?

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• Drive Online Engagement with Intuitive Portals and Websites

  - by kellsey.ruppel

  As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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• All articles with infinite scroll, or one per page for usability and SEO?

  - by Rana Prathap

  Imagine a hypothetical website with all user generated content of single page articles. Here are some ways to structuring such a website: Putting up more than one article in one page and creating an infinite scroll or a pager. The fact that the articles may not be on the same topic makes this a less search engine friendly way. Giving a unique page to each article and putting up a list of links/titles in the front page with or without a teaser and a thumbnail. This might make the home page look unprofessional. Keeping the front page clean, without direct links to internal pages. Which method would be a search engine friendly and user friendly way to do this?

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• Need to make a scheduled task run as another user but keep the current user’s environment

  - by Chad Marmon

  I need to backup users .pst files. The current method I am trying is making a shadow copy using Diskshadow. My script works great all but Diskshadow needs to be ran as administrator but also needs to retain the logged-on user's environment variables; specifically, the %USERNAME% and %HOMESHARE% variables so the right user’s files get copied up to the right network location. I have for the most part got this to work), but there’s no straightforward (or secure, at least) way to pass the password. If I set up a scheduled task to run the script as a domain user with local admin privs, the environment variables get lost. I need to run this script automagically so that there should be no user interaction. If I could figure out how to make a scheduled task run as another user but keep the current user’s environment, I think this would work, but I’ve been beating my head against that for a while now, without any luck.

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• What's the better user experience: Waiting once at startup for a long time or waiting frequently for a short time?

  - by Roflcoptr

  I'm currently design an application that involves a lot of calculation. Now I have generally two possibilities which I have both tested: 1) During startup of the application I calculated only the most important values and these values that consume a lot of time. So the user has to wait approximately 15 seconds during startup. But on the other hand a lot of user interactions require recalculation so that the user often has to wait 2-3 seconds after clicking somewhere until the application has calculated and loaded all values 2) I load everything during startup. This takes from 90 to 120 seconds... This is quite a long time, but the big advantage is that all the user interactions are executed immediately. So what would you generally consider the better approach? Loading all time-consuming operations during startup or when needed?

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• copying user profile on windows 7

  - by SwissCoder

  Is there a tool or a trick to easily duplicate a windows profile? My problem is that I have a local user profile and I like to copy that for another user. Additionaly that profile was created locally when a domain-user logged in, and I like to create a copy of that profile for a non-domain-user. Hope it's clear what my problem is. Thank you for reading! I've just seen there is a similar question: Copy Windows 7 profile from one domain user to another Now I like to know if it is possible to simply change the user-profile's Name and Password. Is this somehow possible?

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• How to add user in a group in windows vista home

  - by Daziplqa

  How to add user in a group in windows vista home?

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• SQL Server User Mapping - Limit view of databases for a user

  - by Jaime

  Hi there, I am adding a new Login with SQL Server Authentication. I set its Server Role as public and then went into User Mapping, selecting the only database this user should have access to. I then change the Default Schema to dbo and made this user the db_owner. I then connect to the instance using the new user's credentials and I can see not only the database he should have access to but all the other attached databases. How can I limit this user to just see the database he has access to? Thanks in advance!

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• Icon on user account desktop before the user has logged in.

  - by JHamill

  Currently working on a Windows 7 deployment project and I have a requirement to place an RDP icon on a specific users desktop, lets call this user 'Guest'. The image itself will be completely vanilla and all user accounts will be created using commands in the Unattend file. The 'Guest' account will not be a local admin and so it will not be the account used for autologon during the application of the unattend file. As a result of this, the 'Guest' profile will not have been created so I'm unable to simply place the icon at C:\Users\Guest\Desktop. Is there a way to place an icon on this specific users desktop prior to logging in with it? I know there are ways around this i.e. include this account in the base image and log in with it in order to create the profile but I'd like to keep the base image as vanilla as possible. Any ideas or pointers would be greatly appreciated. Thanks in advance.

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• Engagement: Don’t Forget Your Employees!

  - by Kellsey Ruppel

  By Mark Brown, Sr. Director, Oracle WebCenter  This week we want to focus on Employee Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers, whether they be traditional paying customers, citizens, students, club members, or whomever it is that are “paying the bills”.  A more engaged customer is more likely to make it easier to pay those bills by buying more, giving good reviews, or spreading the word of how wonderful their experience was. But what about those who are providing those services, those who design and make those goods; why is it that all too often they are left out of conversations concerning engagement? In fact, it is critical that we consider our employees as customers since they are using internal systems that run your organization the same way customers use external systems. Studies have shown that an organization in which the employees feel “engaged” or better able to make decisions, do their jobs, and are connected to their peers have better return to their stakeholders. (shareholders).  On the surface this seems obvious, happy employees are more productive employees. But it leads to the question – how many of our existing policies, systems and processes are actually reducing that level of engagement? Let’s look at a couple examples. If posting new information that may be of great value to everyone in the larger organization is hard to do because we use an antiquated system, then we’re making it hard to share and increasing the potential for duplicate work. If it is not trivially obvious how to create and publish this post, then chances are very high that I’ll put it on the bottom of my queue. And finally, when critical information is spread across various systems, intranet sites, workgroups and peoples inboxes, then it is very hard to learn and grow from that information.  These may sound trivial, but how often do we push things off not because it is intellectually challenging, we may have the answer at our fingertips, but because it is hard to make that information readily available.  If an engaged employee is a productive employee, then what can we do to increase their level of engagement? We can start by looking for opportunities to provide self-documenting self-service solutions. Our newer employees grew up using simplified web interfaces everyday and they loathe calling a help-desk unless it is the last resort. Sadly, many of our enterprise applications have not kept pace and we all still have processes that are based on sending an email -- like discount approvals, vacation requests, or even offer-letter approvals.   My suggestion is to pick one highly visible, high-impact process where employees are either reticent to execute on the process or openly complain about how cumbersome it is and look at the mechanism for that process. If there are better ways, streamlined steps, better UIs that could be done, then you have a candidate to reconfigure that process and make it more engaging. Looking to better engage your employees? Start here!

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• User Interface Annoyances

  - by Jim McKeeth

  I am looking for some of the most annoying user interface features that are common and keep being repeated. The first one that comes to mind is the modal pop up message box that developers like to use to let you know you did something right, but gets frustrating the 1000th time you have to close it. I would rather see the annoyances that are common in many applications instead of the one really odd ones that are only in one or two applications. Please: One per answer.

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• Managing user privileges, best practice.

  - by Loïc N.

  I'm am new to web development. I'm creating a website where different user can have different privileges, such as creating/editing/deleting a news, or adding/editing/deleting whatever kind of content on the website. I started by creating a "user type" that would indicate the user's privileges (such as "user", "newser", "moderator", "admin", and so on), but i quickly started noticing issues that made me think that this might be a naive approach to this issue. What if i want to give a regular user the right to edit a news (for whatever reason)? Then the user would be half "user", half "newser". But the system i use can only handle one user-type. So what would be the best practice here? I was thinking of removing the concept of roles (or "user-types" such as newser) and only have the concept of "privilege", where every user could have zero to many privileges. So, to re-use the above example, if i wanted a user to have the right to edit some news, i would only have to give him a "edit news" privilege. Is this the way to go?

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• Managing user privileges, best practices [on hold]

  - by Loïc N.

  I'm am new to web development. I'm creating a website where different user can have different privileges, such as creating/editing/deleting a news, or adding/editing/deleting whatever kind of content on the website. I started by creating a "user type" that would indicate the user's privileges (such as "user", "newser", "moderator", "admin", and so on), but I quickly started noticing issues that made me think that this might be a naive approach to this issue. What if I want to give a regular user the right to edit a news (for whatever reason)? Then the user would be half "user", half "newser". But the system I use can only handle one user-type. So what would be the best practice here? I was thinking of removing the concept of roles (or "user-types" such as newser) and only have the concept of "privilege", where every user could have zero to many privileges. So, to re-use the above example, if I wanted a user to have the right to edit some news, I would only have to give him a "edit news" privilege. Is this the way to go?

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• More efficent way to do this?

  - by Pez Cuckow

  I have a if function that works out how much of a users profile is completed however the way I include below was the best I could think of, however it seems really inefficient. What is the better way to do this? if($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 4; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 3; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 2; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 1; } else { $completed = 0; }

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• PHP If/Else - More efficent way to do this?

  - by Pez Cuckow

  I have a if function that works out how much of a users profile is completed however the way I include below was the best I could think of, however it seems really inefficient. What is the better way to do this? if($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 4; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['v1']!=="0"&&$user['v2']!=="0"&&$user['v3']!=="0"&&$user['v4']!=="0"&&$user['v5']!=="0"&&$user['v6']!=="0"&&$user['v7']!=="0"&&$user['v8']!=="0"&&$user['v9']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 3; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['message_1']!=="0"&&$user['message_2']!=="0"&&$user['message_3']!=="0"&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 2; } elseif($user['first_name']!==""&&$user['last_name']!==""&&$user['pemail']!==""&&$user['dob']!==""&&$user['ambitions']!==""&&$user['memories']!==""&&$user['thoughts']!==""&&$user['image_1']!==""&&$user['image_2']!==""&&$user['image_3']!=="") { $completed = 1; } else { $completed = 0; }

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• Systems of Engagement

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  Engagement Week 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} This week we’ll be looking at the ever evolving topic of systems of engagement. This topic continues generating widespread discussion around how we connect with businesses, employers, governments, and extended social communities across multiple channels spanning web, mobile and human face to face contact. Earlier in our Social Business Thought Leader Webcast Series, we had AIIM President John Mancini presenting "Moving from Records to Engagement to Insight" discussing the factors that are driving organizations to think more strategically about the intersection of content management, social technologies, and business processes. John spoke about how Content Management and Enterprise IT are being changed by social technologies and how new technologies are being used to drive innovation and transform processes along and what the implications of this transformation are for information professionals. He used these two slides below to illustrate the evolution from Systems of Record to Systems of Engagement. The AIIM White Paper is available for download from the AIIM website. Later this week (09/20), we'll have another session in our Social Business Thought Leader Webcast Series featuring  R “Ray” Wang (@rwang0) Principal Analyst & CEO from Constellation Research presenting: "Engaging Customers in the Era of Overexposure"  More info to come tomorrow on the upcoming webcast this week. ~~~~~~ In the spirit of spreading good karma - one of the first things that came to mind as I was thinking about "Engagement" was the evolution of the Marriage Proposal.  Someone sent me a link to this link a couple of months ago and it raises the bar on all proposals. I hope you'll enjoy!

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• Is there a user-comfortable Unix-like OS?

  - by Rob Kam

  Apparently BSD is like this but only for the OS not for the third party applications: Is there a Unix or Unix-like operating system (but not OS X), where all the installed applications and drivers either all work smoothly/properly or are not included in the distribution? But not something that's been dumbed down.

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• Local User & Local Admin User Server 2008

  - by Ammo

  Hi I had a test recently and one of the questions was to create a file and local user and give the local user write permission to that file. I created the local user successfully however when I went to add permission to the file it would not find the local user when name was entered correctly, and idea what could have prevented this. Secondly I was asked to create a local admin account and give full permissions to the file, to my knowledge server 2008 has a built in admin account, and neither was the server a domain controller. Could you tell me what you would do in this situation? Many Thanks!

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• Design For Asynchronous User Interface

  - by Sohnee

  I have been working on a integration that has posed an interesting user interface conundrum that I would like suggestions for. The user interface is displayed within a third party product. The state of the interface is supplied by calls to a service I have written. There can be small delays between the actual state changing the the user interface changing due to the polling for state by the third party. When a user interacts with the user interface, requests are sent back to my application. This then affects the state and the next state poll request will update the user interface. The problem is that the delay between pressing a button and seeing the user interface update is perhaps 1 or 2 seconds and in usability testing I can see that people are clicking again before the user interface updates, thinking that they haven't properly clicked the first time. Given the constraints (we can only update the user interface via the polling mechanism - if we updated it when they clicked, the polling might return and overwrite the change causing unpredictable / undesirable results)... what can we do to make the user experience better. My current idea is to show a message for a couple of seconds so people know their click was accepted, the message would not be affected by the state polling, so wouldn't be prematurely removed / overwritten etc. I'm sure there are other ideas out there and I'm also confident someone has a better idea that I have!

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• SQL SERVER – Detecting guest User Permissions – guest User Access Status

  - by pinaldave

  Earlier I wrote the blog post SQL SERVER – Disable Guest Account – Serious Security Issue, and I got many comments asking questions related to the guest user. Here are the comments of Manoj: 1) How do we know if the uest user is enabled or disabled? 2) What is the default for guest user in SQL Server? Default settings for guest user When SQL Server is installed by default, the guest user is disabled for security reasons. If the guest user is not properly configured, it can create a major security issue. You can read more about this here. Identify guest user status There are multiple ways to identify guest user status: Using SQL Server Management Studio (SSMS) You can expand the database node >> Security >> Users. If you see the RED arrow pointing downward, it means that the guest user is disabled. Using sys.sysusers Here is a simple script. If you notice column dbaccess as 1, it means that the guest user is enabled and has access to the database. SELECT name, hasdbaccess FROM sys.sysusers WHERE name = 'guest' Using sys.database_principals and sys.server_permissions This script is valid in SQL Server 2005 and a later version. This is my default method recently. SELECT name, permission_name, state_desc FROM sys.database_principals dp INNER JOIN sys.server_permissions sp ON dp.principal_id = sp.grantee_principal_id WHERE name = 'guest' AND permission_name = 'CONNECT' Using sp_helprotect Just run the following stored procedure which will give you all the permissions associated with the user. sp_helprotect @username = 'guest' Disable Guest Account REVOKE CONNECT FROM guest Additionally, the guest account cannot be disabled in master and tempdb; it is always enabled. There is a special need for this. Let me ask a question back at you: In which scenario do you think this will be useful to keep the guest, and what will the additional configuration go along with the scenario? Note: Special mention to Imran Mohammed for being always there when users need help. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Security, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• TGIF: Engagement Wrap-up

  - by Michael Snow

  We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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• The Nine Cs of Customer Engagement

  - by Michael Snow

  Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• Exchange accidentally forwards sent mails from one User to another User's Inbox

  - by Das Butterschnitzel

  Like the Topic says: Our Exchange Server accidentally forwards sent mails from one User to another User's Inbox. The sent mails are mostly to Outbound Adresses and they where successfully delivered but all those sent Mails are accidentally forwarded into our Info Mail account. There are no Outlook rules defined and the forward routing in exchange is not used, for such things. I really don´t know the cause of the problem and i don´t know where I have to look, because I´m new to exchange...

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• Why can't get past the user info screen when installing 10.10?

  - by Faceless

  I have a Dell Inspiron 1318 (07-08?) with an Intel Cored 2 Duo Processor and 3 GB of RAM. I can run Ubuntu 10.10 from the disk, but I've tried to install it three times with no success. As the files are installing, the program asks me to enter my user information. I'm fine through the time zone screen, and fine through the keyboard screen. But when it asks me to set my used name and password, the "next" button stays ghosted out no matter what I enter. Eventually, the installation gets to the point where it says it's waiting for me, but no matter what I do I can't get the "next" button to click. I'm a complete newbie, and I've been stuck at the same spot three times. If anyone has any idea what's going wrong, I'd love to hear about it.

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• Why do some user agents have spam urls in them (and why are they always Opera/Presto User-Agents)?

  - by Erx_VB.NExT.Coder

  If you go to (say) the last 100 entries (visits) to the botsvsbrowsers.com website (exact link, feel free to take a look: http://www.botsvsbrowsers.com/recent/listings/index.html ), you'd notice that almost every User Agent that has the keywords "Opera" and "Presto" inside them, will almost certainly have a web link (URL/Web Address) inside it, and it won't just be a normal web address, but a HTML anchor tag/link to that address. Why is this so, I could not even find a single discussion about it on the internet, nowhere, I tried varying my search terms many times. If the user agent contains the words "Opera" and "Presto" it doesnt mean it will have this weblink, but it means there is about an 80% change that it will. A typical anchor tag/link inside a user agent will look like this: Mozilla/4.0 <a href="http://osis-uk.co.uk/disabled-equipment">disability equipment</a> (Windows NT 5.1; U; en) Presto/2.10.229 Version/11.60 If you check it out at the website, http://www.botsvsbrowsers.com/recent/listings/index.html you will notice that the back and forward arrows are in there unescaped format. This isn't just true for botsvsbrowsers, but several other user agent listing sites. I'm really confused and feel line I'm in a room full of 10,000 people and am the only one seeing this ghost :). If I'm doing statistical analysis, should I include or exclude this type of user agent from my listing (ie: are these just normal users who've set their user agents to attempt to drive some traffic to their sites as they browser the web), or is there something else going on? The fact that it is so consistent in terms of its format leads me to believe that it is an automated process (the setting or alteration of the user agent) so I cannot decide or understand the process by which this change is made (I know how to change a user agent), but unsure which program or facility is doing this, especially since it is exclusive to Opera (Presto) user agents that are beyond I think an 8 or 9 point something browser version. I've run some statistical tests, parsing entries from all over the place, writing custom programs, to get a better understanding of this. Keep in mind that I see normal URL's in user agents infrequently, they are just text such as +http://www.someSite.com appended to a user agent normally, especially if its a crawler or bot it provided its service URL, this is normal and isnt done with an embedded link (A HREF=) etc, so I'm not talking about "those".

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