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  • Goodbye FY14, Welcome FY15!

    - by Alliances & Channels Redaktion
    FY14, ein spannendes Geschäftsjahr liegt gerade hinter uns. Das ist immer auch ein Anlass, um Bilanz zu ziehen. Lassen wir also gemeinsam 12 ereignisreiche Monate Revue passieren! Beim Blick auf die Ereignisse des FY14 stehen natürlich Sie, unsere Partner, an allererster Stelle, denn Sie leisten einen ungeheuer wichtigen Beitrag zum Erfolg von Oracle. Dafür möchte ich Ihnen heute im Namen von Oracle A&C ganz herzlich danken! Von all den Events und Highlights im Partnerbereich war die Oracle Open World auch in FY14 schon allein quantitativ das Beeindruckendste: 60.000 Besucherinnen und Besucher aus 145 Ländern, 2.555 Sessions und 3.599 Speaker. Die angereisten Partner kamen in San Francisco zum Oracle PartnerNetwork Exchange zusammen. Dort tauschten sie sich über aktuelle Fragen zu Applications, Cloud, Engineered Systems, Big Data sowie Industry Solutions aus – Themen die uns auch in FY15 sicher bewegen werden! FY14 war bei Oracle auch das Jahr der Datenbank-Offensive: Auf der Open World wurde die neue In-Memory-Option für Datenbanken präsentiert, das Schlagwort Datenbank-Tuning machte die Runde. Als Meilenstein gilt vor allem die enorme Beschleunigung, die mit Version 12.1.0.1 der Oracle Database 12c möglich wird. Diese und weitere Innovationen sorgten für viel positives Presseecho. Im Januar 2014 kamen die Partner aus ganz Deutschland nach München zum Oracle Partner Day und zur Verleihung der Oracle Excellence Awards. Wie immer war unsere Blogredaktion natürlich live vor Ort. Zu den Höhepunkten des Partner Day zählte die Key Note zur Oracle Strategie von Helene Lengler, Vice President Sales Fusion Middleware & Engineered Systems. Spannend für die Partner war auch der Blick in die Zukunft mit Andreas Zilch (Experton): Industrie 4.0 lautete eines seiner zentralen Themen - also die Frage der Informatisierung der klassischen Industrien und damit natürlich auch das Internet of Things. Ich freue mich auf neue Herausforderungen im FY2015 und vor allem auf die anregende Zusammenarbeit mit Ihnen! Wir werden gemeinsam daran arbeiten, spannende Projekte u.a. mit Big Data, Customer Experience oder Cloud zu entwickeln. Uns allen wünsche ich ein gutes, erfolgreiches Geschäftsjahr 2015. Herzlichst, Ihr Christian Werner Senior Director Alliances & Channels Deutschland

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  • Goodbye FY14, Welcome FY15!

    - by Alliances & Channels Redaktion
    FY14, ein spannendes Geschäftsjahr liegt gerade hinter uns. Das ist immer auch ein Anlass, um Bilanz zu ziehen. Lassen wir also gemeinsam 12 ereignisreiche Monate Revue passieren! Beim Blick auf die Ereignisse des FY14 stehen natürlich Sie, unsere Partner, an allererster Stelle, denn Sie leisten einen ungeheuer wichtigen Beitrag zum Erfolg von Oracle. Dafür möchte ich Ihnen heute im Namen von Oracle A&C ganz herzlich danken! Von all den Events und Highlights im Partnerbereich war die Oracle Open World auch in FY14 schon allein quantitativ das Beeindruckendste: 60.000 Besucherinnen und Besucher aus 145 Ländern, 2.555 Sessions und 3.599 Speaker. Die angereisten Partner kamen in San Francisco zum Oracle PartnerNetwork Exchange zusammen. Dort tauschten sie sich über aktuelle Fragen zu Applications, Cloud, Engineered Systems, Big Data sowie Industry Solutions aus – Themen die uns auch in FY15 sicher bewegen werden! FY14 war bei Oracle auch das Jahr der Datenbank-Offensive: Auf der Open World wurde die neue In-Memory-Option für Datenbanken präsentiert, das Schlagwort Datenbank-Tuning machte die Runde. Als Meilenstein gilt vor allem die enorme Beschleunigung, die mit Version 12.1.0.1 der Oracle Database 12c möglich wird. Diese und weitere Innovationen sorgten für viel positives Presseecho. Im Januar 2014 kamen die Partner aus ganz Deutschland nach München zum Oracle Partner Day und zur Verleihung der Oracle Excellence Awards. Wie immer war unsere Blogredaktion natürlich live vor Ort. Zu den Höhepunkten des Partner Day zählte die Key Note zur Oracle Strategie von Helene Lengler, Vice President Sales Fusion Middleware & Engineered Systems. Spannend für die Partner war auch der Blick in die Zukunft mit Andreas Zilch (Experton): Industrie 4.0 lautete eines seiner zentralen Themen - also die Frage der Informatisierung der klassischen Industrien und damit natürlich auch das Internet of Things. Ich freue mich auf neue Herausforderungen im FY2015 und vor allem auf die anregende Zusammenarbeit mit Ihnen! Wir werden gemeinsam daran arbeiten, spannende Projekte u.a. mit Big Data, Customer Experience oder Cloud zu entwickeln. Uns allen wünsche ich ein gutes, erfolgreiches Geschäftsjahr 2015. Herzlichst, Ihr Christian Werner Senior Director Alliances & Channels Deutschland

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  • Can I prevent an IDENTIFY PACKET DEVICE command to a specific device at boot?

    - by Brian Spisak
    This is related to a previous question related to installation that is now resolved. I'm opening a new question, because I still need to get my DVD drive working. Problem: Failed boot when my ASUS DRW-24B1/ST DVD drive is attached to my asmedia ASM1061. Symptom: ata8.00: exception Emask 0x52 Sact 0x0 SErr 0xffffffff action 0xe frozen ata8: SError: { blah blah } ata8.00: failed command: IDENTIFY PACKET DEVICE ata8.00: cmd blah blah res blah blah (ATA bus error) ata8.00: status: { DRDY } ata8: hard resetting link Background: The ASM1061 is a PCIe to SATA bridge providing 2 x 6Gb/s ports and is supposed to be fully compliant to SATA specs. I just discovered in the fine print of my ASUS P8Z77-V pro motherboard that "These SATA ports are for data hard drivers only. ATAPI devices are not supported." However, I have already installed Windows 7 using this drive and I can run the Ubuntu 12.04 installer from it as well. The only time I have a problem is during Ubuntu boot when it tries an IDENTIFY PACKET DEVICE which seems to be an ATAPI command. I can't simply switch this device to another SATA port because they are already allocated to other devices. (My chipset's 2 x 6Gb/s are connected to my boot SSD and a fast HDD while the 4 x 3Gb/s ports are running a RAID 5 array.) If this can't be fixed or worked around, I suppose I'll have to go buy SATA add-in card. Blech. Thoughts: If indeed this is a device specific issue (that it doesn't support ATAPI discovery) then I can't expect - is it udev? - to work with it. But, it seems that Windows and even the Ubuntu installer work just fine. So why does udev have a problem? At the end of the day, it would be nice to have the DVD working under Ubuntu, but I can live without it. But, as this is a dual-boot machine, I can't physically disconnect it because I want it to work with Windows. (And physically disconnecting it every time I want to boot Ubuntu is NOT an option. ;-) Questions: Should this be considered a bug? My feelings are that if it works with other OS that it should probably work with Ubuntu as well. How can I work around this problem? I have a limited knowledge of linux internals, but it seems I should be able to somehow tell udev (or whatever is doing the discovery) to ignore that device. Is there a way?

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  • ArchBeat Link-o-Rama for 2012-04-05

    - by Bob Rhubart
    Webcast: Oracle Maximum Availability Architecture Best Practices event.on24.com Date: Thursday, April 12, 2012 Time: 10:00 AM PDT Oracle expert Tom Kyte discusses how Oracle’s Maximum Availability Architecture can help to minimize the costs and risk of downtime. Oracle Enterprise Manager Ops Center 12c Launch - Interactive Webcast and Live Chat www.oracle.com Thursday, April 12, 2012. 9 a.m. PT / 12 p.m. ET / 4 p.m. GMT. Speakers: Steve Wilson (VP Systems Management, Oracle) John Fowler (Exec VP Systems, Oracle) Brad Cameron (VP Development, Oracle Fusion Middleware) Bill Nesheim (VP Oracle Solaris) Dennis Reno (VP Customer Portal Experience, Oracle) Mike Wookey (Chief Architect, Oracle Enterprise Manager Ops Center) Prasad Pai (Sr Director, Oracle Enterprise Manager Ops Center) 2012 Real World Performance Tour Dates |Performance Tuning | Performance Engineering www.ioug.org Coming to your town: a full day of real world database performance with Tom Kyte, Andrew Holdsworth, and Graham Wood. Rochester, NY - March 8 Los Angeles, CA - April 30 Orange County, CA - May 1 Redwood Shores, CA - May 3 Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 Webcast Series: Data Warehousing Best Practices event.on24.com April 19, 2012 - Best Practices for Workload Management of a Data Warehouse on Oracle Exadata May 10, 2012 - Best Practices for Extreme Data Warehouse Performance on Oracle Exadata How to create a Global Rule that stores a document’s folder path in a custom metadata field | Nicolas Montoya blogs.oracle.com An illustrated how-to from Oracle Fusion Middleware A-Team blogger Nicolas Montoya. Get Proactive with Fusion Middleware | Daniel Mortimer blogs.oracle.com Daniel Mortimer shows how to access "a one stop shop for navigating to proactive support material, tools, and communication channels related to Oracle Fusion Middleware." Build an enterprise on 'other peoples' work', via SOA and cloud | Joe McKendrick www.zdnet.com Are you down with OPW? Joe McKendrick's synopsis of a recent presentation by David Linthicum focuses on reuse. Oracle Fusion Middleware Security: Unsolicited login with OAM 11g | Chris Johnson fusionsecurity.blogspot.com Chris Johnson shows how to create a shopping cart login model using "plain old HTML." How to use the Human WorkFlow Web Services | Edwin Biemond biemond.blogspot.com Oracle ACE Edwin Biemond shows how to invoke two WorkFlow web services to query the Human task in Oracle SOA Suite with your own ordering and restrictions. Bad Practice Use Case for LOV Performance Implementation in ADF BC | Andrejus Baranovskis andrejusb.blogspot.com "If you want to learn something well, there is nothing better [than] to learn bad practices first," says Oracle ACE Director Andrejus Baranovskis. Thought for the Day "The best meetings get real work done. When your people learn that your meetings actually accomplish something, they will stop making excuses to be elsewhere." — Larry Constantine

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  • PowerShell – Show a Notification Balloon

    - by BuckWoody
    In my presentations for PowerShell I sometimes want to start a process (like a backup) that will take some time. I normally pop up a notification “balloon” at the start, and then do the bulk of the work, and then pop up a balloon at the end to let me know it’s done. You can actually try out this little sample (on a test system, of course) without any other code to see what it does. Then just put the other PowerShell commands in the #Do Some Work part. Oh – throw an icon (.ico file) in a c:\temp directory or point that somewhere else. (No, this probably isn’t original. Can’t remember where I saw the original code, but I’ve modified it a bit anyway, so if you’re the original author and this looks slightly familiar, post a comment.) [void] [System.Reflection.Assembly]::LoadWithPartialName("System.Windows.Forms") $objBalloon = New-Object System.Windows.Forms.NotifyIcon $objBalloon.Icon = "C:\temp\Folder.ico" # You can use the value Info, Warning, Error $objBalloon.BalloonTipIcon = "Info" # Put what you want to say here for the Start of the process $objBalloon.BalloonTipTitle = "Begin Title" $objBalloon.BalloonTipText = "Begin Message" $objBalloon.Visible = $True $objBalloon.ShowBalloonTip(10000) # Do some work # Put what you want to say here for the completion of the process $objBalloon.BalloonTipTitle = "End Title" $objBalloon.BalloonTipText = "End Message" $objBalloon.Visible = $True $objBalloon.ShowBalloonTip(10000) Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Maximum Availability with Oracle GoldenGate

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle Database offers a variety of built-in and optional products for maximum availability, and it is well known for its robust high availability and disaster recovery solutions. With its heterogeneous, real-time, transactional data movement capabilities, Oracle GoldenGate is a key part of the Maximum Availability Architecture for Oracle Database. This week on Thursday Dec. 13th we will be presenting in a live webcast how Oracle GoldenGate fits into Oracle Database Maximum Availability Architecture (MAA). Joe Meeks from the Oracle Database High Availability team will discuss how Oracle GoldenGate complements other key products within MAA such as Active Data Guard. Nick Wagner from GoldenGate PM team will present how to upgrade to latest Oracle Database release without any downtime. Nick will also cover 2 new features of  Oracle GoldenGate 11gR2:  Integrated Capture for Oracle Database and Automated Conflict Detection and Resolution. Nick will provide in depth review of these new features with examples. Oracle GoldenGate also offers maximum availability for non-Oracle databases, such as HP NonStop, SQL Server, DB2 (LUW, iSeries, or zSeries) and more. The same robust, reliable real-time, bidirectional data movement capabilities apply to all supported databases.  I'd like to invite you to join us on Thursday Dec. 13th 10am PT/1pm ET to hear from the product experts on how to use GoldenGate for maximizing database availability and to ask your questions. You can find the registration link below. Webcast: Maximum Availability with Oracle GoldenGate Thursday Dec. 13th 10am PT/1pm ET Look forward to another great webcast with lots of interaction with the audience. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • Fraud and Anomaly Detection using Oracle Data Mining YouTube-like Video

    - by chberger
    I've created and recorded another YouTube-like presentation and "live" demos of Oracle Advanced Analytics Option, this time focusing on Fraud and Anomaly Detection using Oracle Data Mining.  [Note:  It is a large MP4 file that will open and play in place.  The sound quality is weak so you may need to turn up the volume.] Data is your most valuable asset. It represents the entire history of your organization and its interactions with your customers.  Predictive analytics leverages data to discover patterns, relationships and to help you even make informed predictions.   Oracle Data Mining (ODM) automatically discovers relationships hidden in data.  Predictive models and insights discovered with ODM address business problems such as:  predicting customer behavior, detecting fraud, analyzing market baskets, profiling and loyalty.  Oracle Data Mining, part of the Oracle Advanced Analytics (OAA) Option to the Oracle Database EE, embeds 12 high performance data mining algorithms in the SQL kernel of the Oracle Database. This eliminates data movement, delivers scalability and maintains security.  But, how do you find these very important needles or possibly fraudulent transactions and huge haystacks of data? Oracle Data Mining’s 1 Class Support Vector Machine algorithm is specifically designed to identify rare or anomalous records.  Oracle Data Mining's 1-Class SVM anomaly detection algorithm trains on what it believes to be considered “normal” records, build a descriptive and predictive model which can then be used to flags records that, on a multi-dimensional basis, appear to not fit in--or be different.  Combined with clustering techniques to sort transactions into more homogeneous sub-populations for more focused anomaly detection analysis and Oracle Business Intelligence, Enterprise Applications and/or real-time environments to "deploy" fraud detection, Oracle Data Mining delivers a powerful advanced analytical platform for solving important problems.  With OAA/ODM you can find suspicious expense report submissions, flag non-compliant tax submissions, fight fraud in healthcare claims and save huge amounts of money in fraudulent claims  and abuse.   This presentation and several brief demos will show Oracle Data Mining's fraud and anomaly detection capabilities.  

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  • Should custom data elements be stored as XML or database entries?

    - by meteorainer
    There are a ton of questions like this, but they are mostly very generalized, so I'd like to get some views on my specific usage. General: I'm building a new project on my own in Django. It's focus will be on small businesses. I'd like to make it somewhat customizble for my clients so they can add to their customer/invoice/employee/whatever items. My models would reflect boilerplate items that all ModelX might have. For example: first name last name email address ... Then my user's would be able to add fields for whatever data they might like. I'm still in design phase and am building this myself, so I've got some options. Working on... Right now the 'extra items' models have a FK to the generic model (Customer and CustomerDataPoints for example). All values in the extra data points are stored as char and will be coerced/parced into their actual format at view building. In this build the user could theoretically add whatever values they want, group them in sets and generally access them at will from the views relavent to that model. Pros: Low storage overhead, very extensible, searchable Cons: More sql joins My other option is to use some type of markup, or key-value pairing stored directly onto the boilerplate models. This coul essentially just be any low-overhead method weather XML or literal strings. The view and form generated from the stored data would be taking control of validation and reoganizing on updates. Then it would just dump the data back in as a char/blob/whatever. Something like: <datapoint type='char' value='something' required='true' /> <datapoint type='date' value='01/01/2001' required='false' /> ... Pros: No joins needed, Updates for validation and views are decoupled from data Cons: Much higher storage overhead, limited capacity to search on extra content So my question is: If you didn't live in the contraints impose by your company what method would you use? Why? What benefits or pitfalls do you see down the road for me as a small business trying to help other small businesses? Just to clarify, I am not asking about custom UI elements, those I can handle with forms and template snippets. I'm asking primarily about data storage and retreival of non standardized data relative to a boilerplate model.

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  • Visual WebGui's XAML based programming for web developers

    - by Webgui
    While ASP.NET provides an event base approach it is completely dismissed when working with AJAX and the richness of the server is lost and replaced with JavaScript programming and couple with a very high security risk. Visual WebGui reinstates the power of the server to AJAX development and provides a statefull yet scalable, server centric architecture that provides the benefits and user productivity of AJAX with the security and developer productivity we had before AJAX stormed into our lives. "When I first came up with the concept of Visual WebGui , I was frustrated by the fragile and complex nature of developing web applications. The contrast in productivity between working in a fully OOP compiled environment vs. scripting even today, with JQuery, Dojo and such, is still huge. Even today the greatest sponsor of JavaScript programming, Google, is offering a framework to avoid JavaScript using Java that compiles to JavaScript (GWT). So I decided to find a way to abstract the complexity or rather delegate the complex job to enable developers to concentrate on the “What” instead of the “How” and embraced the Form based approach," said Guy Peled the inventor of Visual WebGui. Although traditional OOP development still rules the enterprise, the differences between web sites and web applications have blurred and so did the differences between classic developers and web developers. As a result, we now see declarative languages in desktop / backend development environments (WPF / WF) and we see OOP, gaining more and more power in web development (ASP.NET MVC / ASP.NET DOM). However, what has not changed is enterprise need for security, development ROI, reach, highly responsive and interactive UIs and scalability. The advantages that declarative languages and 'on demand' compilation provide over classic development are mostly the flexibility and a more readable initialize component it offers which is what Gizmox is aspiring to do by replacing the designer initialize component with XAML code. The code in this new project template will be compiled on demand using the build provider mechanism ASP.NET has. This means that the performance hit is only on the first request and after that the performance is the same as a prebuilt solution. This will allow the flexibility of a dynamically updated sites and the power of fully blown enterprise applications over web. You can also use prebuilt features available in ASP.NET to enjoy both worlds in production. VWG XAML implementation (VWG Sites) will be the first truly compliable XAML implementation as Microsoft implemented Silverlight and WPF as a runtime markup interpretation opposed to the ASP.NET markup implementation which is compiled to CLR code once. We have chosen to implement the VWG Sites parser as a different way to create CLR code that provides greater performance over the reflection alternative. VWG Sites will also be the first server side XAML UI engine which, while giving the power of XAML, it will not require any plug-ins or installations on the client side. Short demo video of VWG Sites markup. There is also a live sample available here.

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  • ArchBeat Link-o-Rama for 2012-09-07

    - by Bob Rhubart
    Oracle Technology Network Architect Day - Boston, MA - 9/12/2012 Sure, you could ask a voodoo priestess for help in improving your solution architecture skills. But there's the whole snake thing, and the zombie thing, and other complications. So why not keep it simple and register for Oracle Technology Network Architect Day in Boston, MA. There's no magic, just a full day of technical sessions covering Cloud, SOA, Engineered Systems, and more. Registration is free. Wednesday September 12, 2012 8:00 a.m. – 5:00 p.m. Boston Marriott Burlington, One Burlington Mall Road, Burlington, MA 01803 Attend OTN Architect Day in Los Angeles – by Architects, for Architects – October 25 The OTN Architect Day roadshow stops in Boston next week, then it's on to Los Angeles for another all architecture, all day event on Thursday October 25, 2012 at the Sofitel Los Angeles, 555 Beverly Boulevard, Los Angeles, CA 90048. Like all Architect Day events, this one is absolutley free, so register now. Webcast: Oracle WebCenter in Action: Hitachi Data Systems Catch this live webcast on Thursday, September 13, 2012 (10am PT / 1pm ET) to learn from speakers from Hitachi Data Systems, LingoTek, and Oracle about how Hitachi used Oracle WebCenter to improve the web experience for its international customers. Article Index: Architect Community Column in Oracle Magazine Did you know that Oracle Magazine features a regular column devoted specifically to the architect community? Every column includes insight and expertise from architects who regularly deal with the issues architects face. Click here to see a complete list of articles. ADF EMG Sunday at OOW 2012 (30. Sep 2012) - A day full of content | Frank Nimphius Frank Nimphius's shares details on Chris Muir's ADF EMG series of sessions during User Group Sunday at OOW, Sept 30, in Moscone West room 305. The Role of Oracle VM Server for SPARC in a Virtualization Strategy New OTN article from Matthias Pfützner. Countdown to Oracle OpenWorld 2012 | Oracle WebCenter Blog A helpful list of OOW sessions focused on Oracle WebCenter. Oracle Exalogic X2-2 walkthrough | Jan van Zoggel "For those of us not lucky enough to have one at home," Jan van Zoggel recommends this "very cool" video featuring "a detailed walkthrough explaining each component of a Oracle Exalogic X2-2 machine," presented by Oracle Exalogic VP Development Brad Cameron. September OTN Member Offers | OTN Blog Save big on books from top tech publishers with these discounts for OTN members. Thought for the Day "Only Robinson Crusoe had everything done by Friday." — Unknown Source: Quote Garden

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  • Default values - are they good or evil?

    - by Andrew
    The question about default values in general - default return function values, default parameter values, default logic for when something is missing, default logic for handling exceptions, default logic for handling the edge conditions etc. For a long time I considered default values to be a "pure evil" thing, something that "cloaks the catastrophe" and results in a very hard do find bugs. But recently I started to think about default values as some sort of a technical debt ... which is not a straight bad thing but something that could provide some "short term financing" get us to survive the project (how many of us could afford to buy a house without taking out the mortgage?). When I say a "short term" - I don't mean - "do something quickly first and do refactor it out later before it hits the production". No - I am talking about relying on a hardcoded default values in a production software. Granted - it could cause some issues, but what if it only going to cause a single trouble in a whole year. Again - I am talking about the "average" mainstream software here (not a software for a nuclear power station) - the average web site or a UI application for the accounting software, meaning that people lives are not at stake, nor millions of dollars. Again, from my experience, business users would rather live with the software which "works somehow", rather then wait for a perfect one. And the use of default values helps a lot if you develop a software in a RAD style. But again - the longest debug sessions I have spent were because of the bugs introduced by a default value which either stopped being "a default" along the way or because a small subsystem has recently been upgraded and as a result of this upgrade it does not handle the default correctly (e.g. empty list vs null, or null string vs empty string). So my question is - are the default values good or evil. And if they are a technical debt - how do measure up how much you can borrow so you can afford the repayments? Would really appreciate any input. Cheers. EDIT: If I am using the default values as a way to cut the corners during the development - and if the corners cutting results in a bugs and issues - what is the methodology to recover from these issues?

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  • Ubuntu Server Cannot Route to the Internet

    - by ejes
    I've been having this problem for weeks now, and I can't seem to figure out the problem. My server can route the local network and serves it well, however it cannot access the internet. It can't be the router because everything else on this lan can route through the router. I've even switched the ethernet port. Any help would be appreciated. I've tried all the usual places, anyway, here are the configs: root@uhs:~# uname -a Linux uhs 3.0.0-16-generic-pae #28-Ubuntu SMP Fri Jan 27 19:24:01 UTC 2012 i686 i686 i386 GNU/Linux root@uhs:~# cat /etc/network/interfaces # This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback # The primary network interface # auto eth1 # iface eth1 inet dhcp auto eth0 iface eth0 inet static address 192.168.0.3 netmask 255.255.255.0 broadcast 192.168.0.255 gateway 192.168.0.1 root@uhs:~# ping -c 4 192.168.0.1 PING 192.168.0.1 (192.168.0.1) 56(84) bytes of data. 64 bytes from 192.168.0.1: icmp_req=1 ttl=64 time=0.334 ms 64 bytes from 192.168.0.1: icmp_req=2 ttl=64 time=0.339 ms 64 bytes from 192.168.0.1: icmp_req=3 ttl=64 time=0.324 ms 64 bytes from 192.168.0.1: icmp_req=4 ttl=64 time=0.339 ms --- 192.168.0.1 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 2997ms rtt min/avg/max/mdev = 0.324/0.334/0.339/0.006 ms root@uhs:~# ping -c 4 209.85.145.103 PING 209.85.145.103 (209.85.145.103) 56(84) bytes of data. --- 209.85.145.103 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 3023ms root@uhs:~# ifconfig eth0 Link encap:Ethernet HWaddr 00:0c:6e:a0:92:6e inet addr:192.168.0.3 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::20c:6eff:fea0:926e/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:13131114 errors:0 dropped:0 overruns:0 frame:0 TX packets:10540297 errors:0 dropped:0 overruns:5 carrier:0 collisions:0 txqueuelen:1000 RX bytes:3077922794 (3.0 GB) TX bytes:3827489734 (3.8 GB) Interrupt:10 Base address:0xa000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:7721 errors:0 dropped:0 overruns:0 frame:0 TX packets:7721 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:551950 (551.9 KB) TX bytes:551950 (551.9 KB) root@uhs:~# route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 192.168.0.1 0.0.0.0 UG 100 0 0 eth0 192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0 root@uhs:~# # PRETEND Traceroute root@uhs:~# for i in {1..30}; do ping -t $i -c 1 209.85.145.103; done | grep "Time to live exceeded" root@uhs:~#

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  • WebCenter Customer Spotlight: Hitachi Data Systems

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter Watch this Webcast to see a live demo on how HDS creates multilingual content for their 35+ regional websites  Solution SummaryHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. HDS is based in Santa Clara, California, and has over 5,300 employees in more then 100 countries and regions. HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. HDS implemented a global web content management system based on Oracle WebCenter Content and integrated the Lingotek translation management system to manage their multilingual content. The implemented solution provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Company OverviewHitachi Data Systems (HDS) provides mid-range and high-end storage systems, software and services. It is a wholly owned subsidiary of Hitachi Ltd. and part of the Hitachi Information Systems & Telecommunications Division. The company sells through direct and indirect channels in more than 170 countries and regions. Its customers include of 50 percent of the Fortune 100 companies. HDS is based in Santa Clara California and has over 5,300 employees in more than 100 countries and regions. Business ChallengesHDS has over 35 global websites and the lack of global web capabilities led to inconsistency of messaging, slower time to market and failed to address local language needs. There was an extensive operational overhead due to manual and redundant processes. Translation efforts where superficial, inconsistent and wasteful and the lack of translation automation tools discouraged localization.  HDS's main objectives were to provide a consistent message across all their sites, to maintain a tight governance structure across their messages and related content, expand the use of the existing content management systems and implement a centralized translation management system. Solution DeployedHDS implemented a global web content management system based on Oracle WebCenter Content. The solution supports decentralized publishing for their 35+ global sites to address local market needs while ensuring editorial and brand review trough embedded review processes. They integrated the Lingotek translation management system into Oracle WebCenter Content to manage their multilingual content. Business Results Provides each Geo with the ability to expand their web offering to meet local market needs, while staying aligned with the Corporate Web Guidelines Enables end-to-end content lifecycle management across multiple languages Leverage translation memory for reuse and consistency Reduce time to market with central repository of translated content Additional Information HDS Webcast Oracle WebCenter Content Lingotek website

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  • Where can I hire local programmers with very specific skillsets?

    - by Lostsoul
    I have been browsing the site and haven't found a exact fit to this question so I'll post it but if its already answered(since I'm sure its a common problem, then let me know). I have a business and want to create a totally different product in a different industry than I'm currently in, so I learned how to program and created a working prototype. I have a bit of savings and am getting some cash flow from my current business so I can go out and hire a developer(in the future hopefully it can be permenant but right now I just need a person willing to work on contract and code on weekends or their spare time and I just want to pay in cash instead of equity or future promises). At first I wasn't sure what kind of developer to hire but this question helped me understand I should target specific skills I need as opposed to general programmers. This poses a problem for me since general programmers are everywhere but if I want specific skills I'm unsure how to get them. I thought about a list of approaches but it doesn't feel complete or effective since it seems to be assuming good developers are actively looking. If it helps I want someone local(since this is my first developer hire) and looking for skills like cuda, hadoop, hbase, java and c. Any suggestions? As a FYI, I have been thinking of approaching it as: Go to meet ups for one or more skills I need. Use LinkedIn to find people with the skills I need Search for job postings that contain skills I need and then use linkedIn to reach out to that firms employees since many profiles on linkedin are not very updated or detailed but job postings generally are. Send postings to universities and maybe find a student who loves technology so much they learned these tools on their own. Post on job board. Not sure how successful it will be to post to monster. Use Craigslist, not sure if a highly skilled developer would go here for work. What am I missing? I could be wrong but it seems like good/smart/able developers aren't hunting for work non-stop(especially in this tech job market). Plus most successful people I know have work/life balance so I'm not sure if the best ones really care about code after work. Lastly, most of the skills I need aren't used in big corporations so not sure how aggressively smart developers at small shops look for work. I don’t really know any developers personally, so but should I be using the above plan or if they live balanced lives should I be looking outside of the regular resources(and instead focus on asking around my gym or my accountant or something)? Sorry, I'm making huge assumptions here, I guess because developers are a total mystery to me. I kind of wish Jane Goodall wrote a book on understanding developers social behaviour better :-p

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  • Retail in New York - a walk down 5th Avenue

    - by sarah.taylor(at)oracle.com
    It's the week of the NRF Big Show and all eyes in the retail industry are on New York. The Big Apple is famous for Big Retail -with a proliferation of incredibly iconic stores. The environment is exciting and familiar even to people visiting this small island for the first time. Most of us have travelled down Fifth Avenue watching movies and TV even if we have never set foot on American soil. I find it one of the most exciting retail cities in the world and I am thrilled this year to be here with so many of Oracle's International retail customers who are joining us for the Retail Exchange. The Oracle program brings retailers from all over the planet together to share ideas and be inspired by New York retail and the NRF event. The show celebrates its 100th year in 2011 and New York itself has been recognized globally as the capital of innovative retail for just as long.  Fifth Avenue is where many global brands have placed their flagship stores, and businesses are in constant competition to set themselves apart from their competitors - both in the store and from the street.  These flag ship retail destinations present what today's customers are finding most exciting and delightful about retail. For the tourist market, they may only visit these stores once, but the impression that a trip to a flagship store leaves with a customer can last a lifetime.  One of the stores that is currently turning heads on Fifth Avenue is Hollister, sister brand to Abercrombie and Fitch, which has filled its shop front with a massive live video (and audio) feed of surfers on the beach in California.  To complete the effect, they also have troughs of water in front of the video screens to bring the sea to the street.  And this isn't the only kind of surfing that retailers are considering today and multi-channel retail is a hot topic that all of the retailers joining the Retail Exchange are considering.   The rest of the world looks to the brands along Fifth Avenue for inspiration - how they take advantage of new opportunities, how they set themselves apart from their competitors and how they keep their products fresh and desirable. With these inspiring pioneers in New York, it's little wonder that NRF's Big Show is so popular, and that New York is viewed as one of the retail capitals of the world. It is a pleasure to be here with so many of the world's greatest international retailers.

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  • Business Insight, IT Execution: 9 Project Management Tips

    - by Sylvie MacKenzie, PMP
    Excerpt from Profit Magazine - by David Rosenbaum When Marcos Baccetto was first asked to be the business-side project lead on Eaton Corporation’s Vehicle Group South America (VGSA) Oracle project, the operations services manager responsible for running manufacturing was, he confesses, “a little afraid” because of his lack of IT experience. Today, Baccetto calls the project “a fantastic experience,” and he is a true believer in the benefits of a close relationship between IT implementers and their line-of-business peers. Through his partnership with Jesiele Lima, then VGSA IT manager, Baccetto and Eaton’s South American operations team came to understand several important principles of business and IT. Here he shares nine tips managers should consider when working on an enterprise technology project. 1. Make it a business project, not an IT project. All levels of functional management must have ownership, responsibility, and accountability for the success of the implementation. 2. Share responsibility. Business owners should sign off on tests and data conversion. 3. Clean your data. Dedicating a team to improve core data quality prior to project launch can be a significant time-saver. 4. Select resources properly. Have functional people who can translate business needs to IT and can influence organizational change. 5. Manage scope. Follow project management methodologies and disciplines. 6. Adopt common processes, global solutions. Avoid customized, local solutions. The big-picture business goals can get lost in the details. 7. Implement processes prior to the go-live date. Change management can be key. Keep the workforce informed and train users in advance. 8. Define metrics milestones. Assume there will be a crisis during deployment. Having baseline metrics to compare against will help implementers keep their cool—and the project moving forward. 9. The sponsor’s commitment is critical. It is needed to support the truly difficult decisions.

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  • Make the Taskbar Buttons Switch to the Last Active Window in Windows 7

    - by The Geek
    The new Windows 7 taskbar’s Aero Peek feature, with the live thumbnails of every window, is awesome… but sometimes you just want to be able to click the taskbar button and have the last open window show up instead. Here’s a quick hack to make it work better. To better understand the problem, imagine having nine windows of the same type open on your screen, but you are primarily working in just one of the windows at a time. So every time you want to switch back, you have to click the taskbar button, and then choose the one you are using from the list, which can be pretty annoying… Now if you know your Windows 7 shortcuts, you’d know that you can simply hold down the Ctrl key while clicking on the taskbar button, and the last window will show up. In fact, you can keep holding down the Ctrl key and keep clicking, and Windows will cycle through the open windows. It’s a useful shortcut, but hardly something you want to do every single time. Instead, we’ll use a quick registry hack to make the normal click switch to the last open window—if you still want to see the thumbnail list, just hover your mouse over the button for half a second to see the full list. Manual Registry Hack for Last Active Window Open up regedit.exe through the start menu search or run box, and then head down to the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced Once you’re there, create a new 32-bit DWORD value on the right hand side, give it the name LastActiveClick, and set the value to 1. Once you are done, it should look something like this: Once you are done, you’ll have to log off and back on, or you can kill Explorer.exe through Task Manager and re-open it. Download the Registry Hack Instead Since you probably don’t feel like registry hacking, we’ve provided you an easy downloadable version. You can simply download the file, extract it, and then double-click on the LastActiveClick.reg file. Once you are done, you’ll have to log off and back on, just like with the manual registry hack. Download LastActiveClick Registry Hack from howtogeek.com Similar Articles Productive Geek Tips Make the Windows 7 Taskbar Work More Like Windows XP or VistaStupid Geek Tricks: Select Multiple Windows on the TaskbarReorganize Your Taskbar Buttons and Tray Icons in XP/VistaKeyboard Ninja: Create a Hotkey to Switch to Your Open Outlook WindowTaskbar Eliminator Does What the Name Implies: Hides Your Windows Taskbar TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Gadfly is a cool Twitter/Silverlight app Enable DreamScene in Windows 7 Microsoft’s “How Do I ?” Videos Home Networks – How do they look like & the problems they cause Check Your IMAP Mail Offline In Thunderbird Follow Finder Finds You Twitter Users To Follow

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  • Ubuntu hangs on booting up after a update

    - by alFReD NSH
    I've made a clean install yesterday, for the first time restarted, everything went good and then after I updated packages and copied my old home directory to replace the new one, when I restarted it hung when it was booting. I tried reinstalling again and doing the same thing, but again same thing happened. Here's what I see, before when the Ubuntu logo with the five dots is shown: Then after that, 3 or 4 of the dots will load and hangs there. If I press arrow up before that, this will be shown I started my laptop again today(the pictures are for the day before) and after that, boot up with live CD and got the logs. dmesg: http://pastebin.com/aVxV7BQF syslog: http://pastebin.com/4E2BrRUK And some info: alfred@alFitop:~$ uname -a Linux alFitop 3.2.0-24-generic #39-Ubuntu SMP Mon May 21 16:52:17 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux lshw: http://pastebin.com/AZbKJmsT sources.list : http://pastebin.com/2HazmuyV My problem is a bit similar to here: http://ubuntuforums.org/showthread.php?t=1918271 Though I didn't change my x.org config. Only changed home directory and updated packages. I've tried memtest and fschk, both passed. In the recovery mode boot option, I've also realized that same things happen in failsafe graphical mode. But when I go into the network mode, I can boot up my system, but of course same the graphics are just basic. Adding blacklist intel_ips to /etc/modprobe.d/blacklist.conf solves the first message, but still I get the broken pipe and CPU stack traces. The current kernel version is 3.2.0-25, I've tried booting up in the 3.2.0-23(the one the installer came with, but same results.) Also uninstalled apparmor, didn't help. I've installed Ubuntu again, this time without copying the home directory, also same result. --- UPDATE --- This problem was solved before with removing backports, but its back again! I've updated my laptop last night and the problem came back. It's definitely one of these packages. My /var/log/apt/term.log and /var/log/apt/history.log. I'm almost having the same situation. --- UPDATE --- I realized this also have happened on times that I have updated(haven't restarted after it) and my computer power has been cut off and its shutdown due to lack of power. And I realized if I just do as I answered but not in somewhere without GUI(networking mode has the GUI) it wouldn't work.

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  • need some concrete examples on user stories, tasks and how they relate to functional and technical specifications

    - by gideon
    Little heads up, Im the only lonely dev building/planning/mocking my project as I go. Ive come up with a preview release that does only the core aspects of the system, with good business value and I've coded most of the UI as dirty throw-able mockups over nicely abstracted and very minimal base code. In the end I know quite well what my clients want on the whole. I can't take agile-ish cowboying anymore because Im completely dis-organized and have no paper plan and since my clients are happy, things are getting more complex with more features and ideas. So I started using and learning Agile & Scrum Here are my problems: I know what a functional spec is.(sample): Do all user stories and/or scenarios become part of the functional spec? I know what user stories and tasks are. Are these kinda user stories? I dont see any Business Value reason added to them. I made a mind map using freemind, I had problems like this: Actor : Finance Manager Can Add a Financial Plan into the system because well thats the point of it? What Business Value reason do I add for things like this? Example : A user needs to be able to add a blog article (in the blogger app) because..?? Its the point of a blogger app, it centers around that feature? How do I go into the finer details and system definitions: Actor: Finance Manager Action: Adds a finance plan. This adding is a complicated process with lots of steps. What User Story will describe what a finance plan in the system is ?? I can add it into the functional spec under definitions explaining what a finance plan is and how one needs to add it into the system, but how do I get to the backlog planning from there? Example: A Blog Article is mostly a textual document that can be written in rich text in the system. To add a blog article one must...... But how do you create backlog list/features out of this? Where are the user stories for what a blog article is and how one adds/removes it? Finally, I'm a little confused about the relations between functional specs and user stories. Will my spec contain user stories in them with UI mockups? Now will these user stories then branch out tasks which will make up something like a technical specification? Example : EditorUser Can add a blog article. Use XML to store blog article. Add a form to add blog. Add Windows Live Writer Support. That would be agile tasks but would that also be part of/or form the technical specs? Some concrete examples/answers of my questions would be nice!!

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  • ArchBeat Link-o-Rama for July 2, 2013

    - by Bob Rhubart
    One Week To Go: OTN Architect Day: Cloud Computing - July 9, 2013, Redwood Shores, CA. The first OTN Architect Day event of 2013 happens in just one week, on Tuesday July 9 at the Oracle Conference Center in Redwood Shores, CA. Registration is free and you get three sessions by three experts on cloud computing in the real world — plus a panel Q&A for answers to all of your questions. Register now! Oracle Database 12c: Flashback Moving Forward | Lucas Jellema Oracle ACE Director Lucas Jellema's latest of several recent blog posts dealing with various aspects of the recently released Oracle Database 12c. Detroit, Embracing New Auto Technologies, Seeks App Builders This story from the New York Times paints a rosy picture indeed for app developers as the internet of things continues to evolve. Advanced View Criteria Implementation in ADF BC | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis' post focuses on advanced declarative View Criteria features. JDeveloper: Showing a Popup when Selecting an af:selectOneRadio | Timo Hahn Oracle ACE Timo Hahn illustrates a use case in which a popup is displayed each time the user clicks on one of the radio buttons of a button group. Can Technology Innovation Save The New York Times? One of the standout keynotes from the recent QCon New York event, this presentation by New York Times Sr. VP/CIO Marc Frons and CTO/VP Rajiv Pant paints a detailed portrait of the complete transformation of an organization -- not just the IT. Enterprise architects will find this particularly interesting. Video: Meet Growing IT Demand for Databases with Private DBaaS Do you understand the difference between traditional database deployment and database as a service? If not, you'll want to check out this video, which includes an overview of Oracle Enterprise Manager's capabilities for rapid deployment of DBaaS. S Webcast: Zero-Downtime Migration to Oracle Exadata Using Oracle GoldenGate: A Customer Case Study Presenters Alok Pareek (VP, Product Management/Development, Oracle Data Integration) and John F. Martin (CEO of Emerging Markets and CTO IQNavigator) discuss how IQNavigator is using Oracle GoldenGate with Oracle Exadata. Free eBook: Building a Database Cloud for Dummies This free quick-reference guide, organized into six short chapters and supplemented with helpful illustrations, provides a clear overview of the cloud and step-by-step instructions on deploying database as a service. (Registration required.) Thought for the Day "My motto is: Live every day to the fullest – in moderation." — Lindsay Lohan (Born July 2, 1986) Source: brainyquote.com

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  • Sometimes keyboard & touchpad work... sometimes not

    - by Voyagerfan5761
    When I first ran Ubuntu from CD on this Dell Inspiron 2650, it worked for about ten to fifteen minutes, then it hung (I was probably trying to do too much at once from a Live CD). The next time, my mouse and keyboard didn't work. I rebooted three times and finally got them working. I then installed Ubuntu alongside Windows XP. After installing, selecting the OS in GRUB worked, but my touchpad and keyboard were again not working. I rebooted, and they worked. (I fortunately had a USB mouse with which to reboot.) Booting Ubuntu and then rebooting to enable my keyboard and touchpad has become a routine ever since. Often several reboots are required; at one point I had to reboot over a dozen times in a row before getting a session where everything worked properly. (My installation has been in place for about three days a week now.) I've looked around for a device manager equivalent to no avail. Sometimes the hardware is properly detected, and sometimes it's not. Once or twice I've had the keyboard detected properly but the touchpad not. Plugging in my wireless card also sometimes requires a plug, unplug, and plug again to get it working. So is there some solution? I'm without an Internet connection at home, and this "laptop" is really a wall wart on my desk, so suggestions for packages may take a while to test. Xorg logs I captured two three four sample Xorg logs: one from a startup where the devices worked; one from when they didn't; one from a session where Ubuntu thought my touchpad was a normal mouse; and one from a session where my keyboard worked but the touchpad didn't. See this gist. Updated 2010-12-15 01:50 UTC with Xorg.0.log.keyboardonly file illustrating the case where the keyboard worked but not the touchpad. Updated 2011-01-11 04:10 UTC with Xorg.0.log.touchpadregmouse to illustrate a case where the touchpad was detected as a regular mouse (no "Touchpad" tab in mouse prefs).

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  • ArchBeat Link-o-Rama for 2012-06-28

    - by Bob Rhubart
    Oracle Magazine Technologist of the Year Awards to honor architects at #OOW12 Seven of the ten categories in this year's Oracle Magazine Technologist of the Year Awards are designated to celebrate architects. The winners will be honored at Oracle OpenWorld -- and showered with adulation from their colleagues. Nominations for these awards close on Tuesday July 17, so make sure you submit your nominations right away. Oracle E-Business Suite 12 Certified on Additional Linux Platforms (Oracle E-Business Suite Technology) Oracle E-Business Suite Release 12 (12.1.1 and higher) is now certified on the following additional Linux x86/x86-64 operating systems: Oracle Linux 6 (32-bit), Red Hat Enterprise Linux 6 (32-bit), Red Hat Enterprise Linux 6 (64-bit), and Novell SUSE Linux Enterprise Server (SLES) version 11 (64-bit). FairScheduling Conventions in Hadoop (The Data Warehouse Insider)"If you're going to have several concurrent users and leverage the more interactive aspects of the Hadoop environment (e.g. Pig and Hive scripting), the FairScheduler is definitely the way to go," says Dan McClary. Learn how in his technical post. SOA Learning Library (SOA & BPM Partner Community Blog) The Oracle Learning Library offers a vast collection of e-learning resources covering a mind-boggling array of products and topics. And it's all free—if you have an Oracle.com membership. And if you don't, that's free, too. Could this be any easier? Oracle Fusion Middleware Security: LibOVD: when and how | Andre Correa Fusion Middleware A-Team blogger Andre Correa offers some background on LibOVD and shares technical tips for its use. Virtual Developer Day: Oracle Fusion Development Yes, it's called "Developer Day," but there's plenty for architects, too. This free event includes hands-on labs, live Q&A with product experts, and a dizzying amount of technical information about Oracle ADF and Fusion Development -- all without having to pack a bag or worry about getting stuck in a seat between two professional wrestlers. Tuesday, July 10, 2012 9:00 a.m. PT – 1:00 p.m. PT 11:00 a.m. CT – 3:00 p.m. CT 12:00 p.m. ET – 4:00 p.m. ET 1:00 p.m. BRT – 5:00 p.m. BRT Thought for the Day "Computers allow you to make more mistakes faster than any other invention in human history with the possible exception of handguns and tequila." — Mitch Ratcliffe Source: SoftwareQuotes.com

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  • Good Customer Service Example

    - by MightyZot
    Here’s another good customer service example for you! My wife purchased a Galaxy last week and she loves the phone.  She asked me to add it to our AT&T Microcell last night. I purchased the AT&T Microcell a couple of years ago, because cell signal out where I live sucks! Since microcells are managed on the AT&T web site, I went to the site and tried to sign in. Naturally, having not managed that microcell in a couple of years…and much to my chagrin…I discovered that I didn’t know my password OR my user ID. So, I decided to call and see if I could get my account reset that late in the day (we’re talking last night, so it was well after 7pm.) I called the technical support line, touched the appropriate numbers to navigate to microcell support, turned on my speaker phone, and prepared for the long wait. After about 45 seconds I was delighted to hear “Jeffrey” break in and ask what he could help me with. I explained that I have not managed my microcell for some time and had forgotten the user name and password.  “No problem”, he replied, and he asked me for the line I used to register the microcell. After confirming the last four digits of my IMEI number, he asked me for my wife’s number. I gave him my wife’s number and he said, “I’ve taken care of it Mr Pope. Just have her reboot her phone and you should see your microcell.” We rebooted her phone, it connected to the microcell, and voila, she was online! “Is there anything else I can help you with while I’ve got you on the line”, he said. “Nope”, I replied. “Ok, have a great night.” What made this a great customer service experience for me was that “Jeffrey” didn’t stop at giving me my user account and password, which I would probably forget anyway after setting up my wife’s new phone. Instead, he solved the real problem for me – adding my wife’s new phone to my microcell. Great job Jeffrey!

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  • Career Change Need Advice: Professional Web Developer

    - by bikedorkseattle
    I'm hoping to get some advice here on the steps I should take to make a career change into professional web development. I've been working in cancer research the last 14 years and I need a change. The job market is terrible, the pay is worse, and despite what one would think the atmosphere is generally un-collegial, even in your own group. Venture funding never returned after the dot com burst and with 3 to 5 wars our country is now in, NIH funding is only going to get worse. I know things are not going to get better for my field, sadly, and I know I need to move on. For probably just as long I have fiddled around with web development, I even run a fairly popular site with close to 1 million/month pageviews that pulls a decent income, but not stable enough to live off of right now. My skills are ok for being self taught. I enjoy the fast paced nature of the web and the tools the community creates and how eager people are to help and share knowledge; it's what science should be. I have been trying to find an entry level developer job doing standard HTML/CSS/PHP/MySQL/JS/jQuery type work. A good 50%+ of the jobs want someone with a CS degree, and most want 5 years experience. Having no professional experience and no formal education, I know I'm at a huge disadvantage. I am now considering my options on how to move forward professionally. The way I see it I have basically 3 options. Build up my portfolio of work as much as I can and continue to learn as much as I can on my own. Try to contribute on some open source project when time allows. Network like crazy and go to meetups. Be confident and pray a lot in private. OR While doing above, do some certification programs in PHP and Java, possibly others. Get a Zend Certification. OR Spend a few years getting a CS degree while doing 1. I've already done the work fulltime go to school thing and it doesn't excite me one bit. I didn't have the greatest college experience and am not too eager to return, but I have a family to feed. Is the degree really necessary or is it more of a right of passage type thing in most instances? I appreciate everyones input. Thanks for taking the time to respond.

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  • How to handle interruptions in developer work without losing concentration? [closed]

    - by tomaszs
    I work as a developer for some years now. Mainly the issue why it's antisocial work is because you need to spend much time programming. I've been always the kind of developer who likes to cut off from any sources of distraction and spend several hours on project because in this way i (as i hope) do it faster. There are also other kinds of developers, more social that can chat, read, watch movies while development and they are ok with this and don't hesitate to be interrupted in their work in any time and come back to the project without any problem. For me any distraction is source of frustration because i need to spend substantial time to load my mind with all info about the project and to concentrate back on the tasks. I always thought it's better to do this that way because project is completed faster. But it makes some things difficult: it's hard to chat with someone who needs to have some important info: because you are a bit frustrated when you know you loose your Zen. And sometimes its more important to chat with someone than to loose Zen. Well.. mostly in any other kind of work the ability to be "multitask" is very important. But as a developer and as a person it's also very important to stay social. And i see now that the problem of concentration makes it difficult to make the right chose: the cost of maintaining concentration is just sometimes so damn high! So is it only me that i have so little concentration skills so any interruption is for me a big deal? Maybe it's just i have so bad memory so that i dont remember all issues of a project so long? Or maybe i develop the project in a fashion that requires me to store so much info on my mind only to be able to start working with code? Or should i just accept that being more social will make me finish project slower and in the fashion that i personally consider non 100% productive? And it's just normal thing and i should just accept it and start to live like any other person who has many works and don't assume that programming is in any case other than any other work and i just do fuzz about the whole concentration thing? This is question for mid-pro developers. I think you was having the same dillema in your life. I would be glad if you could help me take the right road here because it's just driving me and i suppose people i work with crazy for years.

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