Magento 1.6.2 Catalog Price Rule Problem
- by robgt
My Magento system seems to have a slight issue with Catalog Price Rule application.
As far as the customer is concerned, all is working perfectly.
The problem is that some orders are not being displayed properly in the admin system when I look at the details. The Catalog Price rule appears to not be applied - so when we reconcile our card processor details with those in our backend Sage system, numbers are not tallying up. Magento and out Sage system say the customer paid X, but the card issuer has taken payment of Y. The payment amount is correct due to the Catalog Price Rule.
The customer is always paying the correct amount, but because of some issue with Magento, I think the data is possibly not being stored correctly (stored without the catalog price rule discount amount applied). This means that when I look at an order in the admin system, the line item prices that should be affected by the catalog price rule are not - but also the prices in our backend Sage system are incorrect too.
We use another piece of software to bring the data into Sage from Magento, so the data must be stored in Magento's database incorrectly somewhere as this software reads out the order information from Magento.
Does anyone have any idea what is wrong here, and how it might be fixed?
Cheers!
