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  • A Multi-Channel Contact Center Can Reduce Total Cost of Ownership

    - by Tom Floodeen
    In order to remain competitive in today’s market, CRM customers need to provide feature-rich superior call center experience to their customers across all communication channels while improving their service agent productivity. They also require their call center to be deeply integrated with their CRM system; and they need to implement all this quickly, seamlessly, and without breaking the bank. Oracle’s Siebel Customer Relationship Management (CRM) is the world’s leading application suite for automated customer-facing operations for Sales and Marketing and for managing all aspects of providing service to customers. Oracle’s Contact On Demand (COD) is a world-class carrier grade hosted multi-channel contact center solution that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues Oracle’s latest update of Siebel CRM now comes pre-integrated with Oracle’s Contact On Demand. This solution seamlessly runs fully-functional contact center provided by a single vendor, significantly reducing your total cost of ownership. This solution supports Siebel 7.8 and higher for Voice and Siebel 8.1 and higher for Voice and Siebel CRM Chat.  The impressive feature list of Oracle’s COD solution includes full-control CTI toolbar with Voice, Chat, and Click to Dial features.  It also includes context-sensitive screens, automated desktops, built-in IVR, Multidimensional routing, Supervisor and Quality monitoring, and Instant Provisioning. The solution also ships with Extensible Web Services interface for implementing more complex business processes. Click here to learn how to reduce complexity and total cost of ownership of your contact center. Contact Ann Singh at [email protected] for additional information.

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  • Flex ProgressBar component problem

    - by Abhinav
    I am trying to use the ProgressBar Flex component inside a custom Actionscript 3.0 component derived from the UIComponent class. I have set the minimum and maximum values etc. _progressBar = new ProgressBar(); _progressBar.label = "Loading"; _progressBar.minimum = 0; _progressBar.maximum = 100; _progressBar.direction = ProgressBarDirection.RIGHT; _progressBar.mode = ProgressBarMode.MANUAL; The component shows the "Loading" text but not the loading bar. Anything like _progressBar.setProgress(20, 100) does not have any effect on the code. Any ideas why this is not working?

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  • recursive run of rpg program

    - by abhinav singh
    i am running a rpg program recursively it is giving an error like this Application Error. RNX8888 unmonitored by PGM1 at statement *N, instruction X'0000'. Trigger program or external routine detected an error.....what can be the resolution ...its urgent..thanks

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  • simple document server built over Apache HTTP server

    - by abhinav
    Hi, I want to build a simple document server. The requirement for now is : provide a hierarchical directory structure for placing documents (like pdfs, doc files) that is accessible through a browser, and provide the facility to search for documents by name and then be able to download them from server. Right now, placing documents can be done manually (directly place the files into some designated directory). I can do the hierarchical structure part of the problem by adding some configs to Apache's httpd.conf file. Basically I create a root directory for documents and then give an alias to this directory in httpd.conf file. That way, I can browse the directory structure in my browser and also download files placed there. I can provide more detail on this if needed. However, it is the searching documents by name part that I am not able to get to a clear solution yet. I have a few ideas like integrating Lucene with Apache server, or maybe using CouchDb, but I am not very sure of all the details to solve this problem. Could anyone suggest some clear approach as to how to solve this part ?

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  • Handling pointer while updating a key value in rpgle

    - by abhinav singh
    my code goes like this femp uf e k disk dvar1 s 5p 0 c *loval setll emp c read emp c dow not %eof(emp) C eval ecode = ecode + 10 c eval var1=ecode c update recemp c var1 setgt emp c read emp c enddo c eval *inlr=*on here is a file named emp with record format name recemp with ecode as the key ...now when i am reading the file and then updating the ecode without using setgt ..the pointer is not moving ahead it is updating the same ecode value many time ...now when i use set gt pointer picks the next record but it dint work when two ecode values are same ...else also it will not be working with descending key values...is there any solution so that i can set pointer regardless of the fact whether the values are same or ascending or descending .......thanks

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  • how to select different parts of an image

    - by abhinav
    there is a .png image displaying human body skeleton.My query is that how to select diffrent parts of the skeleton like hand,foot,head etc in the image and then after selection control moves into another view which displays information about that selected part.

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  • Confusion regarding laziness

    - by Abhinav Kaushik
    I have a function myLength = foldl (\ x _ -> x + 1) 0 which fails with stack overflow with input around 10^6 elements (myLength [1..1000000] fails). I believe that is due to the thunk build up since when I replace foldl with foldl', it works. So far so good. But now I have another function to reverse a list : myReverse = foldl (\ acc x -> x : acc) [] which uses the lazy version foldl (instead of foldl') When I do myLength . myReverse $ [1.1000000]. This time it works fine. I fail to understand why foldl works for the later case and not for former?

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  • Balanced File Distribution from server to client

    - by Abhinav
    To design a client-server code in LINUX where server will send the file equally to its entire client connected(all not at a time). Suppose 15 files are there, client1 makes a connection, server starts sending files to it. After 4 files a new connection comes the first client gets halted (not terminated) and client2 start getting the file. After 2 files another connection comes. Server starts sending file to client3. after sending 3[2(client2)+1] files, server resumes client2.then client2 & client3 goes on till file count reaches 4.then client1 wakeup & remaining 3 files are transferred to each 3 clients. File's name are pre written in a file from where server reads it(not a big deal)

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  • Problem with using malloc in link lists (urgent ! help please)

    - by Abhinav
    I've been working on this program for five months now. Its a real time application of a sensor network. I create several link lists during the life of the program and Im using malloc for creating a new node in the link. What happens is that the program suddenly stops or goes crazy and restarts. Im using AVR and the microcontroller is ATMEGA 1281. After a lot of debugging I figured out that that the malloc is causing the problem. I do not free the memory after exiting the function that creates a new link so Im guessing that this is eventually causing the heap memory to overflow or something like that. Now if I use the free() function to deallocate the memory at the end of the function using malloc, the program just gets stuck when the control reaches free(). Is this because the memory becomes too clustered after calling free() ? I also create reference tables for example if 'head' is a new link list and I create another list called current and make it equal to head. table *head; table *current = head; After the end of the function if I use free free(current); current = NULL: Then the program gets stuck here. I dont know what to do. What am I doing wrong? Is there a way to increase the size of the heap memory Please help...

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  • Not able to get data from Json completely

    - by Abhinav Raja
    i am getting JSON data from http://abinet.org/?json=1 and displaying the titles in a ListView. the code is working fine but the problem is, it is skipping few titles in my ListView and one title is being repeated. You can see the json data from url given above by copy paste it in JSON editor online http://www.jsoneditoronline.org/ i want titles in the "posts" array to be displayed in ListView, however it is being displayed like this: if you see the JSON data from the link above, its missing like 3 titles (they should come between the first and second title) and 5th title is being repeated. Dont know why this is happening. What minor adjustments i need to do? Please help me. this is my code : public class MainActivity extends Activity { // URL to get contacts JSON private static String url = "http://abinet.org/?json=1"; // JSON Node names private static final String TAG_POSTS = "posts"; static final String TAG_TITLE = "title"; private ProgressDialog pDialog; JSONArray contacts = null; TextView img_url; ArrayList<HashMap<String, Object>> contactList; ListView lv; LazyAdapter adapter; @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); setContentView(R.layout.activity_main); lv = (ListView) findViewById(R.id.newslist); contactList = new ArrayList<HashMap<String, Object>>(); new GetContacts().execute(); } private class GetContacts extends AsyncTask<Void, Void, Void> { protected void onPreExecute() { super.onPreExecute(); // Showing progress dialog pDialog = new ProgressDialog(MainActivity.this); pDialog.setMessage("Please wait..."); pDialog.setCancelable(false); pDialog.show(); } protected Void doInBackground(Void... arg0) { // Making a request to url and getting response JSONParser jParser = new JSONParser(); // Getting JSON from URL JSONObject jsonObj = jParser.getJSONFromUrl(url); // if (jsonStr != null) { try { // Getting JSON Array node contacts = jsonObj.getJSONArray(TAG_POSTS); // looping through All Contacts for (int i = 0; i < contacts.length(); i++) { // JSONObject c = contacts.getJSONObject(i); JSONObject posts = contacts.getJSONObject(i); String title = posts.getString(TAG_TITLE).replace("&#8217;", "'"); JSONArray attachment = posts.getJSONArray("attachments"); for (int j = 0; j< attachment.length(); j++){ JSONObject obj = attachment.getJSONObject(j); JSONObject image = obj.getJSONObject("images"); JSONObject image_small = image.getJSONObject("thumbnail"); String imgurl = image_small.getString("url"); HashMap<String, Object> contact = new HashMap<String, Object>(); contact.put("image_url", imgurl); contact.put(TAG_TITLE, title); contactList.add(contact); } } } catch (JSONException e) { e.printStackTrace(); } return null; } @Override protected void onPostExecute(Void result) { super.onPostExecute(result); // Dismiss the progress dialog if (pDialog.isShowing()) pDialog.dismiss(); adapter=new LazyAdapter(MainActivity.this, contactList); lv.setAdapter(adapter); } } } this is my JsonParser class (although its not required): public JSONParser() { } public JSONObject getJSONFromUrl(String url) { // Making HTTP request try { // defaultHttpClient DefaultHttpClient httpClient = new DefaultHttpClient(); HttpPost httpPost = new HttpPost(url); HttpResponse httpResponse = httpClient.execute(httpPost); HttpEntity httpEntity = httpResponse.getEntity(); is = httpEntity.getContent(); } catch (UnsupportedEncodingException e) { e.printStackTrace(); } catch (ClientProtocolException e) { e.printStackTrace(); } catch (IOException e) { e.printStackTrace(); } try { BufferedReader reader = new BufferedReader(new InputStreamReader( is, "iso-8859-1"), 8); StringBuilder sb = new StringBuilder(); String line = null; while ((line = reader.readLine()) != null) { sb.append(line + "n"); } is.close(); json = sb.toString(); } catch (Exception e) { Log.e("Buffer Error", "Error converting result " + e.toString()); } // try parse the string to a JSON object try { jObj = new JSONObject(json); } catch (JSONException e) { Log.e("JSON Parser", "Error parsing data " + e.toString()); } // return JSON String return jObj; } } and this is adapter class: public class LazyAdapter extends BaseAdapter { private Activity activity; private ArrayList<HashMap<String, Object>> data; private static LayoutInflater inflater=null; public LazyAdapter(Activity a,ArrayList<HashMap<String, Object>> d) { activity = a; data=d; inflater = (LayoutInflater)activity.getSystemService(Context.LAYOUT_INFLATER_SERVICE); } public int getCount() { return data.size(); } public Object getItem(int position) { return position; } public long getItemId(int position) { return position; } public View getView(int position, View convertView, ViewGroup parent) { View vi=convertView; if(convertView==null) vi = inflater.inflate(R.layout.third_row, null); TextView title = (TextView)vi.findViewById(R.id.headline3); // title SmartImageView iv = (SmartImageView) vi.findViewById(R.id.imageicon); HashMap<String, Object> song = new HashMap<String, Object>(); song = data.get(position); // Setting all values in listview title.setText((CharSequence) song.get(MainActivity.TAG_TITLE)); iv.setImageUrl((String) song.get("image_url")); thumb_image); return vi; } } Please help me. I am stuck at this for more than a week now. I think there is just something to be changed in my MainActivity class.

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  • GetHashCode Method reliability in Silverlight/WP7.1

    - by abhinav
    I am attempting to hash and keep(the hash) an object of type IEnumerable<anotherobject> which has about a 1000 entries. I'll be generating another such object, but this time I'd like to check for any changes in the values of the entries using the hash codes of the two objects. Basically, I was wondering if GetHashCode() is apt for this, both from a performance perspective and reliability perspective (getting different values for different object values and same values for same object values, always). If I have to override it, what would be a good way to do so, does it always depend on the type of anotherobject and what Equals means when comparing two anotherobjects? Is there a generic way to do it? This concern is because my object can be quite big.

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  • Object leak using "retain"

    - by Abhinav
    I have a property defined with retain attribute which I am synthesizing: @property (nonatomic, retain) UISwitch *mySwitch; And inside my loadView I am doing this: self.mySwitch = [[UISwitch alloc] initWithFrame:CGRectMake(0, 0, 40, 20)]; And finally inside my dealloc I am doing this: self.mySwitch = nil; Am I leaking this object (mySwitch) as I have used one alloc? Should I autorelease it while assigning it frame? Please suggest.

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  • UIPageViewController: How to refer the UIPicker selected Value from 1 Viewcontroller to another...

    - by Abhinav
    I am referring the code from here, please have look at the code while answering my question : http://www.ioslearner.com/wp-content/uploads/2011/12/UIPageViewControllerDemo.zip important notes and few changes: I basically have a viewcontroller and contentviewcontroller . ViewController - have following UIPAgeViewController Datasource and Deligate UIPickerView - upon next and previous page turn the value in the PickerView changes contentviewcontroller - has following UIWebview - defined in Viewdidload of contentviewcontroller which dynamically fetches a html page based upon the string value (LabelContents) sent through following method -(UIViewController *)pageViewController:(UIPageViewController *)pageViewController viewControllerBeforeViewController:(UIViewController *)viewController is there a way to populate the UIWebview in contentviewcontroller based upon the row selected in UIPickerView ? Kindly help.

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  • onItemClick gives index/ position of item on visible page ... not actual index of the item in list .

    - by Abhinav
    hi, I am creating a list .. the elements of the list are drawn from sqlite database .. I populate the list using ArrayList and ArrayAdapter ...upon clicking the items on the list I want to be able to fire an intent containing info about the item clicked ... info like the index number of the item .. using the method : onItemClick(AdapterView av, View v, int index, long arg) I do get index of the item clicked . however it is of the list currently displayed . the problem comes when I do setFilterTextEnabled(true) , and on the app type in some text to to search some item ..and then click it ..rather than giving me the index of the item on the original list it gives me the index on filtered list.. following is the snippet of code: myListView.setOnItemClickListener(new OnItemClickListener() { public void onItemClick(AdapterView<?> av, View v, int index, long arg) { Intent lyricsViewIntent = new Intent(iginga.this, LyricsPage.class); lyricsViewIntent.putExtra("title", songList.get((int)arg).getTitle()); lyricsViewIntent.putExtra("id", songList.get((int)arg).getSongId()); startActivity(lyricsViewIntent); } }); myListView.setTextFilterEnabled(true); Is there any way I can get the original index /position of the item instead of the one showing in filtered text ...when filtered.

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  • DNS Server address configured inside Router not working

    - by Charandeep Singh
    Well, I have an ISP router in which I have configured DNS Servers to use (Primary & Secondary) like Google DNS. It works just fine. But now I have setup a computer with DNS server (Simple DNS Plus). I got it working by settings my internal DNS Server IP Address in computer. i.e. 192.168.1.3 So, instead of settings my internal DNS IP Address in every computer in my network, I want to setup DNS Server into my router. So on every DHCP request, computer get DNS Server to use. So I configured it like this: Primary DNS: 192.168.1.3 Secondry DNS: (left blank) After applying and DNS Requests stop resolving. But strange part is DNS request does goes to DNS Server but maybe not returned back, because all DNS request were available in cache logs. I don't know why this is not working, let me know if you have any solution or wordaround for this. Thanks! Update 1: NSLOOKUP Result C:\Users\user>nslookup google.com DNS request timed out. timeout was 2 seconds. Server: UnKnown Address: 192.168.1.1 DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. DNS request timed out. timeout was 2 seconds. *** Request to UnKnown timed-out

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  • How much RAM required by Varnish?

    - by Gobind Singh Deo
    Hi, I'm using Apache for serving static files. Apache2 require too much RAM. I want to reduce the RAM usage. I don't have experience with Varnish. It's said to be faster. I don't know how Varnish works. So, How much RAM needed for running Apache2+Varnish? Will Apache2+Varnish have higher RAM usage than Apache2 without Varnish? Thanks.

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  • Install GRUB bootloader without installing Linux.

    - by Kavitesh Singh
    I have Windows 7 installed on the system and I want to create a separate WinPe bootable partition which system can fallback when things go wrong. Now Win7 does give this option and i might also edit the BCD store to make changes in the boot menu of Win7 or could use EasyBCD. I dont want to use these options as i need to customize hiding/unhiding of partitions at the time of booting etc. I search and found GRUB might the tool i am looking for. I want to use GRUB loader without any version of Linux installed on the system. Can someone guide me how i can install the GRUB on harddisk MBR and configure the bootmenu. I search internet and mostly i came across commands which search the GRUB on the harddisk because of existing linux installation and then try to repair it. In my case there is no Linux at all. I have Ubuntu 9.10 bootable CD/ OpenSUSE 11.2 liveCD and installation disc. Can i use them to install GRUB on my system?

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  • Process killing trouble

    - by Aditya Singh
    I am trying to program a server software which involves a lot of testing on java / scala platform. Whenever i compile and execute the code. It starts listening on port 80. Sometimes i need to terminate it by Ctrl+C when it hangs. In that case, ubuntu is not freeing the port. So in order to run the process, i have to restart the machine. I see this at ps aux root 1924 0.0 0.0 5796 1660 pts/0 T 05:44 0:00 sudo scala - root 1925 0.2 1.5 491448 40796 pts/0 Tl 05:44 0:03 java -Xmx256M -Xms16M So process 1924 and 1925. I did sudo kill on both these. But then they keep on persisting even after a long time. sudo nmap -T Aggressive -A -v 127.0.0.1 -p 1-65000 Scanning localhost (127.0.0.1) [65000 ports] Discovered open port 80/tcp on 127.0.0.1 It means its still there ! sudo netstat --tcp --udp --listening --program tcp6 0 0 [::]:www [::]:* LISTEN 1925/java tcp6 0 0 ip6-localhost:ipp [::]:* LISTEN 1185/cupsd This means its 1925 - java How to kill it.

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  • Forward Shibboleth Environment Variables to Tomcat via Apache

    - by Deepak Singh Rawat
    I am using Shibbolethv2.3 with Apache web server and Tomcat application server. I am using Apache as a reverse proxy using mod_proxy.so. I am not able to forward the Shibboleth environment variables from Apache to Tomcat. I am able to forward the attributes in the headers but as already mentioned in the wiki this approach is not safe. I have tried forwarding the environment variables by the following directive : SetEnv AJP_username ${username} then at the Java side I can access the attribute by : request.getAttribute("username"); The strange thing here is that, I get a different value instead of the one set by Shibboleth. I get the Windows account name as a result. If I use any other attribute name, I get a null value. I have searched a lot and have run out of options. Please guide me towards the right solution. My setup details : Shibboleth version : 2.3 OS : Windows XP SP3 Webserver : Apache 2.2 Application Server : Tomcat 6 Proxy module : mod_proxy.so

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  • Establishing Serial Port communication through USB in Linux

    - by Prashant Singh
    I am new to Ubuntu and I need to establish a serial port communication between my PC and microcontroller MSP430G2452. On connection the USB available with the Launchpad and using lsusb. It identifies the port as: Bus 005 Device 003: ID 0451:f432 Texas Instruments, Inc. eZ430 Development Tool After establishing such a connection what I need to do? My aim is to send a byte of information in Linux.

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