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  • Should $new_link be used in mysql_connect()?

    - by Eddie
    I'm maintaining an inherited site built on Drupal. We are currently experiencing "too many connections" to the database. In the /includes/database.mysql.inc file, @mysql_connect($url['host'], $url['user'], $url['pass'], TRUE, 2) (mysql_connect() documentation) is used to connect to the database. Should $new_link = TRUE be used? My understanding is that it will "always open a new link." Could this be causing the "too many connections"?

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  • Place Eclipse Project File in Separate Directory

    - by Eddie Ringle
    I'm using a default Eclipse project file generated for my Android application, and I want to keep it in a targets/ directory (along with other eclipse-specific files) in order to better organize my project structure (I also plan on adding a target for NetBeans). Simple question, I suppose: Is this possible?

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  • C# threading solution for long queries

    - by Eddie
    Senerio We have an application that records incidents. An external database needs to be queried when an incident is approved by a supervisor. The queries to this external database are sometimes taking a while to run. This lag is experienced through the browser. Possible Solution I want to use threading to eliminate the simulated hang to the browser. I have used the Thread class before and heard about ThreadPool. But, I just found BackgroundWorker in this post. MSDN states: The BackgroundWorker class allows you to run an operation on a separate, dedicated thread. Time-consuming operations like downloads and database transactions can cause your user interface (UI) to seem as though it has stopped responding while they are running. When you want a responsive UI and you are faced with long delays associated with such operations, the BackgroundWorker class provides a convenient solution. Is BackgroundWorker the way to go when handling long running queries? What happens when 2 or more BackgroundWorker processes are ran simultaneously? Is it handled like a pool?

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  • R software : How to extract values from rasterstack with xy coordinates?

    - by Eddie
    I have a rasterstack(5 raster layers) that actually is a time series raster. r <- raster(nrow=20, ncol=200) s <- stack( sapply(1:5, function(i) setValues(r, rnorm(ncell(r), i, 3) )) ) > s class : RasterStack dimensions : 20, 200, 4000, 5 (nrow, ncol, ncell, nlayers) resolution : 1.8, 9 (x, y) extent : -180, 180, -90, 90 (xmin, xmax, ymin, ymax) coord. ref. : +proj=longlat +datum=WGS84 +ellps=WGS84 +towgs84=0,0,0 names : layer.1, layer.2, layer.3, layer.4, layer.5 min values : -9.012146, -9.165947, -9.707269, -7.829763, -5.332007 max values : 11.32811, 11.97328, 15.99459, 15.66769, 16.72236 My objective is to plot each pixel and explore their behavior over time. How could I extract each pixels together with their x,y coordinates and plot a time series curve?

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  • Tuple conversion to a string

    - by David542
    I have the following list: [('Steve Buscemi', 'Mr. Pink'), ('Chris Penn', 'Nice Guy Eddie'), ...] I need to convert it to a string in the following format: "(Steve Buscemi, Mr. Pink), (Chris Penn, Nice Guy Eddit), ..." I tried doing str = ', '.join(item for item in items) but run into the following error: TypeError: sequence item 0: expected string, tuple found How would I do the above formatting?

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  • Bloggers Unite at Annual OpenWorld Blogger Meetup

    - by Bob Rhubart
    OTN is pleased to be once again be working with our friends at Pythian to sponsor the 2012 edition of the annual Blogger Meet-up, a grassroots community event that occurs during Oracle OpenWorld. What: Oracle Bloggers Meetup 2012 When: Wed, 3-Oct-2012, 5:30pm Where: Main Dining Room,Jillian’s Billiards @ Metreon 101 Fourth Street San Francisco, CA 94103 (street view). Please RSVP The meet-up was started several years ago by Oracle ACE Director Mark Rittman as a casual get-together for the community of bloggers who share a common interest in Oracle technologies to gather for shop talk and an adult beverage or two. This was the first opportunity for of many of these bloggers to meet face to face, and the gathering gained momentum. A few years in Oracle ACE Director Eddie Awad stepped in as organizer, until passing the torch in 2009 to Pythian CTO and Oracle ACE Director Alex Gorbachev , who continues to keep the flame burning.  Bloggers with expertise in any and all Oracle products and technologies are invited to attend. Please RSVP via the comments section in Alex's blog. Several blog aggregators are available that make it possible to track the activity of this community of bloggers. You'll find a list here (orafaq.com)

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  • SQL Saturday #220 - Atlanta - Pre-Conference Scholarships!

    - by Most Valuable Yak (Rob Volk)
    We Want YOU…To Learn! AtlantaMDF and Idera are teaming up to find a few good people. If you are: A student looking to work in the database or business intelligence fields A database professional who is between jobs or wants a better one A developer looking to step up to something new On a limited budget and can’t afford professional SQL Server training Able to attend training from 9 to 5 on May 17, 2013 AtlantaMDF is presenting 5 Pre-Conference Sessions (pre-cons) for SQL Saturday #220! And thanks to Idera’s sponsorship, we can offer one free ticket to each of these sessions to eligible candidates! That means one scholarship per Pre-Con! One Recipient Each will Attend: Denny Cherry: SQL Server Security http://sqlsecurity.eventbrite.com/ Adam Machanic: Surfing the Multicore Wave: Processors, Parallelism, and Performance http://surfmulticore.eventbrite.com/ Stacia Misner: Languages of BI http://languagesofbi.eventbrite.com/ Bill Pearson: Practical Self-Service BI with PowerPivot for Excel http://selfservicebi.eventbrite.com/ Eddie Wuerch: The DBA Skills Upgrade Toolkit http://dbatoolkit.eventbrite.com/ If you are interested in attending these pre-cons send an email by April 30, 2013 to [email protected] and tell us: Why you are a good candidate to receive this scholarship Which sessions you’d like to attend, and why (list multiple sessions in order of preference) What the session will teach you and how it will help you achieve your goals The emails will be evaluated by the good folks at Midlands PASS in Columbia, SC. The recipients will be notified by email and announcements made on May 6, 2013. GOOD LUCK! P.S. - Don't forget that SQLSaturday #220 offers free* training in addition to the pre-cons! You can find more information about SQL Saturday #220 at http://www.sqlsaturday.com/220/eventhome.aspx. View the scheduled sessions at http://www.sqlsaturday.com/220/schedule.aspx and register for them at http://www.sqlsaturday.com/220/register.aspx. * Registration charges a $10 fee to cover lunch expenses.

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  • OOW 2012: Kings of Leon & Pearl Jam - Appreciation Event

    - by Mike Dietrich
    June 15, 1992 - that was actually the day when Pearl Jam played their first concert in Serenadenhof in my hometown, Nürnberg. Oups ... that's over 20 years ago ... So I was so happy to get a ticket to this year's OOW 2012 appreciation event on Treasure Island. Every year it amazes me over and over again how the organizers manage it logistically to bring almost 40,000 people to and back from the island. Food was ... I would say fairly ok ... and beer (as always) is not - actually even though I'm not a beer drinker I wouldn't call it beer.  Kings of Leon did start. I like them a lot and owe their 2008 album Only By Night. That was a good start to warm up the crowd. And then Pearl Jam took over - and ... wooooooow ... they are such a great live band. First of all as far as I understood they were donating the money they've got for that gig to an NGO. And Eddie Vedder's voice is simply striking ... I had shivers running down my spine. They played a good excerpt of their +20 years career closing down with Alive at the very end. It seemed to everybody that the band had real fun playing there - and it was sooooo good. Thanks a lot to the person who did organize me a ticket Catching my bus back to my hotel area down at Fisherman's Wharf worked well - but I must have fallen asleep 5 minutes after we've left the parking lot. The next thing I did recognize was the bus driver pushing the breaks at Northpoint. What a wonderful night ...

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  • SQL Saturday #220 Atlanta May 2013!

    - by Most Valuable Yak (Rob Volk)
    If you love SQL Server training and are near the Atlanta area, or just love us so much you're willing to travel here, please come join us for: SQL SATURDAY #220! The main event is Saturday, May 18.  The event is free, with a $10.00 lunch fee.  The main page has more details here: http://www.sqlsaturday.com/220/eventhome.aspx We are also offering pre-conference sessions on Friday, May 17, by 5 world-renowned presenters: Denny Cherry: SQL Server Security Register! Site Twitter Adam Machanic: Surfing the Multicore Wave: Processors, Parallelism, and Performance Register! Site Twitter Stacia Misner: Languages of BI Register! Site Twitter Bill Pearson: Practical Self-Service BI with PowerPivot for Excel Register! Site Twitter Eddie Wuerch: The DBA Skills Upgrade Toolkit Register! Site Twitter         We have an early bird registration price of $119 until noon EST Friday, March 22.  After that the price goes to $149, a STEAL when you compare it to the PASS Summit price. :) Please click on the links to register and for more information.  You can also follow the hash tag #SQLSatATL on Twitter for more news about this event. Can't wait to see you all there!

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  • Why is MediaWiki auto-linking the word “files”

    - by dfrankow
    Our MediaWiki installation is auto-linking the word "files". So Here are some files: a, b, c would result in the word "files" being linked to http://ourhost/mediawiki/files. Why is that happening and how do I make it stop? I can use the nowiki tag, but perhaps it does not surprise you that the word "files" appears often, and it is aggravating to use that tag all the time. Here is some info on our MediaWiki installation from Special:Version. Yes, it's old. Installed software Product Version MediaWiki 1.16.5 PHP 5.2.14-pl0-gentoo (apache2handler) MySQL 5.0.84 Installed extensions Parser hooks GoogleDocs4MW (Version 1.1) Adds tag for Google Docs' spreadsheets display Jack Phoenix SyntaxHighlight (Version 1.0.8.6) Provides syntax highlighting using GeSHi Highlighter Brion Vibber, Tim Starling, Rob Church and Niklas Laxström WebServiceSequenceDiagram(Version 1.0) Render inline sequence diagrams using websequencediagrams.com Eddie Olsson Other MWSearch MWSearch plugin Kate Turner and Brion Vibber Extension functions efLucenePrefixSetup Parser extension tags gallery, googlespreadsheet, html, nowiki, pre, sequencediagram, source and syntaxhighlight Parser function hooks anchorencode, basepagename, basepagenamee, defaultsort, displaytitle, filepath, formatdate, formatnum, fullpagename, fullpagenamee, fullurl, fullurle, gender, grammar, int, language, lc, lcfirst, localurl, localurle, namespace, namespacee, ns, nse, numberingroup, numberofactiveusers, numberofadmins, numberofarticles, numberofedits, numberoffiles, numberofpages, numberofusers, numberofviews, padleft, padright, pagename, pagenamee, pagesincategory, pagesize, plural, protectionlevel, special, subjectpagename, subjectpagenamee, subjectspace, subjectspacee, subpagename, subpagenamee, tag, talkpagename, talkpagenamee, talkspace, talkspacee, uc, ucfirst and urlencode

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  • Challenge 19 – An Explanation of a Query

    - by Dave Ballantyne
    I have received a number of requests for an explanation of my winning query of TSQL Challenge 19. This involved traversing a hierarchy of employees and rolling a count of orders from subordinates up to superiors. The first concept I shall address is the hierarchyId , which is constructed within the CTE called cteTree.   cteTree is a recursive cte that will expand the parent-child hierarchy of the personnel in the table @emp.  One useful feature with a recursive cte is that data can be ‘passed’ from the parent to the child data.  The hierarchyId column is similar to the hierarchyId data type that was introduced in SQL Server 2008 and represents the position of the person within the organisation. Let us start with a simplistic example Albert manages Bob and Eddie.  Bob manages Carl and Dave. The hierarchyId will represent each person’s position in this relationship in a single field.  In this simple example we could append the userID together into a varchar field as detailed below. This will enable us to select a branch of the tree by filtering using Where hierarchyId  ‘1,2%’ to select Bob and all his subordinates.  Naturally, this is not comprehensive enough to provide a full solution, but as opposed to concatenating the Id’s together into a varchar datatyped column, we can apply the same theory to a varbinary.  By CASTing the ID’s into a datatype of varbinary(4) ,4 is used as 4 bytes of data are used to store an integer and building a hierarchyId  from those.  For example: The important point to bear in mind for later in the query is that the binary data generated is 'byte order comparable'. ie We can ORDER a dataset with it and the resulting data, will be in the order required. Now, would probably be a good time to download the example file and, after the cte ‘cteTree’, uncomment the line ‘select * from cteTree’.  Mark this and all prior code and execute.  This will show you how this theory directly relates to the actual challenge data.  The only deviation from the above, is that instead of using the ID of an employee, I have used the row_number() ranking function to order each level by LastName,Firstname.  This enables me to order by the HierarchyId in the final result set so that the result set is in the required order. Your output should be something like the below.  Notice also the ‘Level’ Column that contains the depth that the employee is within the tree.  I would encourage you to ‘play’ with the query, change the order in the row_number() or the length of the cast in the hierarchyId to see how that effects the outcome.  The next cte, ‘cteTreeWithOrderCount’, is a join between cteTree and the @ord table, and COUNT’s the number of orders per employee.  A LEFT JOIN is employed here to account for the occasion where an employee has made no sales.   Executing a ‘Select * from cteTreeWithOrderCount’ will return the result set as below.  The order here is unimportant as this is only a staging point of the data and only the final result set in a cte chain needs an Order by clause, unless TOP is utilised. cteExplode joins the above result set to the tally table (Nums) for Level Occurances.  So, if level is 2 then 2 rows are required.  This is done to expand the dataset, to create a new column (PathInc), which is the (n+1) integers contained within the heirarchyid.  For example, with the data for Robert King as given above, the below 3 rows will be returned. From this you can see that the pathinc column now contains the values for Andrew Fuller and Steven Buchanan who are Robert King’s superiors within the tree.    Finally cteSumUp, sums the orders for each person and their subordinates using the PathInc generated above, and the final select does the final simple mathematics and filters to restrict the result set to only the ‘original’ row per employee.

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  • Java & android: Help linking an item in a listView to its correct view, but not the way i know of.

    - by Capsud
    Hi, i'm developing an android app, and what i have is a String array of restaurants in one class... static final String[] AtoZ = new String[] { "Ananda", "Brambles Cafe", "Brannigans", "Buona Sera", "Cafe Mao", "Cafe Mimo", "Dante", "Eddie Rockets", "Frango's World Cuisine", "Nando's", "Overends Restaurant @ Airfield House", "Pizza Hut", "Roly Saul", "Siam Thai","Smokey Joes","Sohag Tandoori", "TGI Friday","The Rockfield Lounge", "Winters Bar", "Al Boschetto","Baan Thai", "Bella Cuba", "Bellamys","Bianconis","Canal Bank Cafe", "Canalettos Restaurant","Chandni Restaurant", "Chill Out Cafe", "Crowes", "Da Vincenzo", "Druids", "Dylan", "Epic Restaurant", "Jewel in the Crown", "Juniors", "Kanum Thai","Kites", "Koishi","Maia Restaurant", "Mangetu Restaurant", "Millers Pizza Kitchens", "O'Connells Restaurant", "Ocras Restaurant", "Orchid Szechuan Restaurant", "Roly's Bistro", "Ryans Beggars Bush", }; i have created a view for each of these restaurants aswell in my layouts folder. so this array is going to be displayed in a listView in my android app. What i want to know is what is the quickest way of linking the item clicked to its correct view, without having to type out each position in the array and have a serious of if statements which would take a year with this! i dont want to be doing something like this if(position == 1){ setContentView(R.layout.bentleys); as it would take a year doing that for each one... Please help. thanks alot.

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  • iptables (NAT/PAT) setup for SSH & Samba

    - by IanVaughan
    I need to access a Linux box via SSH & Samba that is hidden/connected behind another one. Setup :- A switch B C |----| |---| |----| |----| |eth0|----| |----|eth0| | | |----| |---| |eth1|----|eth1| |----| |----| Eg, SSH/Samba from A to C How does one go about this? I was thinking that it cannot be done via IP alone? Or can it? Could B say "hi on eth0, if your looking for 192.168.0.2, its here on eth1"? Is this NAT? This is a large private network, so what about if another PC has that IP?! More likely it would be PAT? A would say "hi 192.168.109.15:1234" B would say "hi on eth0, traffic for port 1234 goes on here eth1" How could that be done? And would the SSH/Samba demons see the correct packet header info and work?? IP info :- A - eth0 - 192.168.109.2 B - eth0 - B1 = 192.168.109.15 B2 = 172.24.40.130 - eth1 - 192.168.0.1 C - eth1 - 192.168.0.2 A, B & C are RHEL (RedHat) But Windows computers can be connected to the switch. I configured the 192.168.0.* IPs, they are changeable. Update after response from Eddie Few problems (and Machines' B IP is different!) From A :- ssh 172.24.40.130 works ok, (can get to B2) but ssh 172.24.40.130 -p 2022 -vv times out with :- OpenSSH_4.3p2, OpenSSL 0.9.8e-fips-rhel5 01 Jul 2008 debug1: Reading configuration data /etc/ssh/ssh_config debug1: Applying options for * debug2: ssh_connect: needpriv 0 debug1: Connecting to 172.24.40.130 [172.24.40.130] port 2022. ...wait ages... debug1: connect to address 172.24.40.130 port 2022: Connection timed out ssh: connect to host 172.24.40.130 port 2022: Connection timed out From B2 :- $ service iptables status Table: filter Chain INPUT (policy ACCEPT) num target prot opt source destination Chain FORWARD (policy ACCEPT) num target prot opt source destination 1 ACCEPT tcp -- 0.0.0.0/0 192.168.0.2 tcp dpt:22 Chain OUTPUT (policy ACCEPT) num target prot opt source destination Table: nat Chain PREROUTING (policy ACCEPT) num target prot opt source destination 1 DNAT tcp -- 0.0.0.0/0 0.0.0.0/0 tcp dpt:2022 to:192.168.0.2:22 Chain POSTROUTING (policy ACCEPT) num target prot opt source destination Chain OUTPUT (policy ACCEPT) num target prot opt source destination And ssh from B2 to C works fine :- $ ssh 192.168.0.2 Route info :- $ route Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 192.168.0.0 * 255.255.255.0 U 0 0 0 eth1 172.24.40.0 * 255.255.255.0 U 0 0 0 eth0 169.254.0.0 * 255.255.0.0 U 0 0 0 eth1 default 172.24.40.1 0.0.0.0 UG 0 0 0 eth0 $ ip route 192.168.0.0/24 dev eth1 proto kernel scope link src 192.168.0.1 172.24.40.0/24 dev eth0 proto kernel scope link src 172.24.40.130 169.254.0.0/16 dev eth1 scope link default via 172.24.40.1 dev eth0 So I just dont know why the port forward doesnt work from A to B2?

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  • ASP NET MVC (loading data from database)

    - by rah.deex
    hi experts, its me again... i have some code like this.. using System; using System.Collections.Generic; using System.Linq; using System.Web; namespace MvcGridSample.Models { public class CustomerService { private List<SVC> Customers { get { List<SVC> customers; if (HttpContext.Current.Session["Customers"] != null) { customers = (List<SVC>) HttpContext.Current.Session["Customers"]; } else { //Create customer data store and save in session customers = new List<SVC>(); InitCustomerData(customers); HttpContext.Current.Session["Customers"] = customers; } return customers; } } public SVC GetByID(int customerID) { return this.Customers.AsQueryable().First(customer => customer.seq_ == customerID); } public IQueryable<SVC> GetQueryable() { return this.Customers.AsQueryable(); } public void Add(SVC customer) { this.Customers.Add(customer); } public void Update(SVC customer) { } public void Delete(int customerID) { this.Customers.RemoveAll(customer => customer.seq_ == customerID); } private void InitCustomerData(List<SVC> customers) { customers.Add(new SVC { ID = 1, FirstName = "John", LastName = "Doe", Phone = "1111111111", Email = "[email protected]", OrdersPlaced = 5, DateOfLastOrder = DateTime.Parse("5/3/2007") }); customers.Add(new SVC { ID = 2, FirstName = "Jane", LastName = "Doe", Phone = "2222222222", Email = "[email protected]", OrdersPlaced = 3, DateOfLastOrder = DateTime.Parse("4/5/2008") }); customers.Add(new SVC { ID = 3, FirstName = "John", LastName = "Smith", Phone = "3333333333", Email = "[email protected]", OrdersPlaced = 25, DateOfLastOrder = DateTime.Parse("4/5/2000") }); customers.Add(new SVC { ID = 4, FirstName = "Eddie", LastName = "Murphy", Phone = "4444444444", Email = "[email protected]", OrdersPlaced = 1, DateOfLastOrder = DateTime.Parse("4/5/2003") }); customers.Add(new SVC { ID = 5, FirstName = "Ziggie", LastName = "Ziggler", Phone = null, Email = "[email protected]", OrdersPlaced = 0, DateOfLastOrder = null }); customers.Add(new SVC { ID = 6, FirstName = "Michael", LastName = "J", Phone = "666666666", Email = "[email protected]", OrdersPlaced = 5, DateOfLastOrder = DateTime.Parse("12/3/2007") }); } } } those codes is an example that i've got from the internet.. in that case, the data is created and saved in session before its shown.. the things that i want to ask is how if i want to load the data from table? i'am a newbie here.. please help :) thank b4 for advance..

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Simple Grouping With TableSorter Plugin

    - by HurnsMobile
    Im playing around with the Tablesorter plug-in for jQuery and was trying to get a very simple grouping functionality added into it. Using the follow html/js works great until you click sort again and reverse the order. The headers get moved to the bottom of the group when this happens. The following is my (admitedly hacky) attempt at it. Does anyone have any ideas? <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /> <title>Table Manipulation Test</title> <link type="text/css" href="css/ui-lightness/jquery-ui-1.8.1.custom.css" rel="stylesheet" /> <link rel="stylesheet" href="tablesorter/themes/green/style.css" type="text/css"/> <script type="text/javascript" src="js/jquery-1.4.2.min.js"></script> <script type="text/javascript" src="js/jquery-ui-1.8.1.custom.min.js"></script> <script type="text/javascript" src="tablesorter/jquery.tablesorter.min.js"></script> <script type="text/javascript"> $(document).ready(function() { $("#test_table").tablesorter({ sortForce: [[3,0]] }); $(".group_details").hide(); $(".group_header").click(function(){ var group = $(this).attr("group"); var $expander = $(this).children("td.expanderguy") if ($("." + group + ":visible").length){ $("." + group + "").fadeOut('fast'); $expander.html("<img src='icons/plus.gif'>"); } else{ $("." + group + "").fadeIn('fast'); $expander.html("<img src='icons/minus.gif'>"); } }); } ); </script> <style type="text/css"> .group_header td{ background-color: #888888; !important } </style> </head> <body> <table id="test_table" class="tablesorter"> <thead> <tr><th>First Name</th><th>Last Name</th><th>Email</th><th>Due Date</th><th>Amount Due</th></tr> </thead> <tbody> <tr class="group_header" group="group1"><td class="expanderguy"><img src="icons/plus.gif"></td><td></td><td></td><td>Monday, June 7</td><td></td></tr> <tr class="group_details group1"><td>Flavian</td><td>Wenceslas</td><td>[email protected]</td><td>Monday, June 7</td><td>$100</td></tr> <tr class="group_details group1"><td>Gordian</td><td>Ives</td><td>[email protected]</td><td>Monday, June 7</td><td>$1700</td></tr> <tr class="group_details group1"><td>Saladin</td><td>Tarquin</td><td>[email protected]</td><td>Monday, June 7</td><td>$1700</td></tr> <tr class="group_details group1"><td>Urban</td><td>Cyprian</td><td>[email protected]</td><td>Monday, June 7</td><td>$1500</td></tr> <tr class="group_details group1"><td>Sargon</td><td>Swithun</td><td>[email protected]</td><td>Monday, June 7</td><td>$1100</td></tr> <tr class="group_details group1"><td>Pompey</td><td>Ladislas</td><td>[email protected]</td><td>Monday, June 7</td><td>$300</td></tr> <tr class="group_details group1"><td>Attila</td><td>Hiawatha</td><td>[email protected]</td><td>Monday, June 7</td><td>$200</td></tr> <tr class="group_header" group="group2"><td class="expanderguy"><img src="icons/plus.gif"></td><td></td><td></td><td>Tuesday, June 8</td><td></td></tr> <tr class="group_details group2"><td>Bruce</td><td>Fenton</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$1700</td></tr> <tr class="group_details group2"><td>Wade</td><td>Sequoia</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$1400</td></tr> <tr class="group_details group2"><td>Eddie</td><td>Jerold</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$1100</td></tr> <tr class="group_details group2"><td>Lynn</td><td>Lucan</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$1200</td></tr> <tr class="group_details group2"><td>Taegan</td><td>Tadg</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$100</td></tr> <tr class="group_details group2"><td>Clyde</td><td>Reed</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$6100</td></tr> <tr class="group_details group2"><td>Alaois</td><td>Art</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$2100</td></tr> <tr class="group_details group2"><td>Gilbert</td><td>Patsy</td><td>[email protected]</td><td>Tuesday, June 8</td><td>$1500</td></tr> <tr class="group_header" group="group3"><td class="expanderguy"><img src="icons/plus.gif"></td><td></td><td></td><td>Wednesday, June 9</td><td></td></tr> <tr class="group_details group3" ><td>Clem</td><td>Eben</td><td>[email protected]</td><td>Wednesday, June 9</td><td>$2100</td></tr> <tr class="group_details group3" ><td>Elijah</td><td>Julyan</td><td>[email protected]</td><td>Wednesday, June 9</td><td>$2100</td></tr> <tr class="group_details group3" ><td>Marvyn</td><td>Damian</td><td>[email protected]</td><td>Wednesday, June 9</td><td>$1100</td></tr> <tr class="group_details group3" ><td>Sawyer</td><td>Ryker</td><td>[email protected]</td><td>Wednesday, June 9</td><td>$500</td></tr> </tbody> </table> </body>

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