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  • Games at Work Part 1: Introduction to Gamification and Applications

    - by ultan o'broin
    Games Are Everywhere How many of you (will admit to) remember playing Pong? OK then, do you play Angry Birds on your phone during work hours? Thought about why we keep playing online, video, and mobile games and what this "gamification" business we're hearing about means for the enterprise applications user experience? In Reality Is Broken: Why Games Make Us Better and How They Can Change the World, Jane McGonigal says that playing computer and online games now provides more rewards for people than their real lives do. Games offer intrinsic rewards and happiness to the players as they pursue more satisfying work and the success, social connection, and meaning that goes with it. Yep, Gran Turismo, Dungeons & Dragons, Guitar Hero, Mario Kart, Wii Boxing, and the rest are all forms of work it seems. Games are, in fact, work taken so seriously that governments now move to limit the impact of virtual gaming currencies on the real financial system. Anyone who spends hours harvesting crops on FarmVille realizes it’s hard work too. Yet games evoke a positive emotion in players who voluntarily stay engaged with games for hours, day after day. Some 183 million active gamers in the United States play on average 13 hours per week. Weekly, 5 million of those gamers play for longer than a working week (45 hours). So why not harness the work put into games to solve real-world problems? Or, in the case of our applications users, real-world work problems? What’s a Game? Jane explains that all games have four defining traits: a goal, rules, a feedback system, and voluntary participation. We need to look at what motivational ideas behind the dynamics of the game—what we call gamification—are appropriate for our users. Typically, these motivators are achievement, altruism, competition, reward, self-expression, and status). Common game techniques for leveraging these motivations include: Badging and avatars Points and awards Leader boards Progress charts Virtual currencies or goods Gifting and giving Challenges and quests Some technology commentators argue for a game layer on top of everything, but this layer is already part of our daily lives in many instances. We see gamification working around us already: the badging and kudos offered on My Oracle Support or other Oracle community forums, becoming a Dragon Slayer implementor of Atlassian applications, being made duke of your favorite coffee shop on Yelp, sharing your workout details with Nike+, or donating to Japanese earthquake relief through FarmVille, for example. And what does all this mean for the applications that you use in your work? Read on in part two...

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  • Providing help documentation in VB.NET?

    - by blerh
    I have written up troubleshooting documents for my project and would like them included in my program. I remember in VB6 there was a very easy way to do this with a control, where it already has the help document tree set up on the left and you just set it to point to certain files. Does something like this exist for .NET? I am aware of the HelpProvider control but as far as I know this just puts in tooltips and opens documents on a button press? Thanks for any help. :)

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  • Does anyone have documentation on SHGetSysColor?

    - by Paulo Santos
    I'm trying to find any reference for this function, but I haven't found anything. All I have is an obscure KB from Microsoft referencing that a programmer made boo-boo when coding a part of the Windows Mobile 6 where he should call SHGetSysColor but instead he called GetSysColor that gives a complete different color, for the same spec. From what I could gather the GetSysColor read a color value in the registry from HKEY_LOCAL_MACHINE\Software\Microsoft\Color\SHColor or HKEY_LOCAL_MACHINE\Software\Microsoft\Color\DefSHColor and returns the color according to the index. In that registry I have the following value for a standard Win Mobile 6.5 "DefSHColor"=hex:\ ff,00,00,00,00,00,00,00,dd,dd,dd,00,ff,ff,cc,00,ff,ff,ff,00,15,af,bc,00,15,\ af,bc,00,c9,e7,e9,00,14,9c,a7,00,ff,ff,ff,00,14,9c,a7,00,14,9c,a7,00,14,9c,\ a7,00,15,af,bc,00,14,9c,a7,00,ff,ff,ff,00,c9,e7,e9,00,37,c7,d3,00,37,c7,d3,\ 00,ff,ff,ff,00,00,b7,c9,00,14,9c,a7,00,ff,ff,ff,00,15,af,bc,00,84,84,c3,00,\ 15,af,bc,00,14,9c,a7,00,ff,ff,ff,00,ff,ff,ff,00,00,00,00,00,ff,ff,ff,00,00,\ 00,00,00,ff,ff,ff,00,2e,44,4f,00,00,14,3c,00,00,f0,ff,00,ff,ff,ff,00,c9,e7,\ e9,00,14,9c,a7,00,ff,ff,ff,00,14,9c,a7,00 And I realized that each four bytes represents a different color (RR,GG,BB,AA -- The AA I'm assuming here, as every color there has the AA byte as 00 which would mean that it's a solid color). What I can't get a fix on is what each index mean, as I have 41 different colors in there. Googling for SHGetSysColor in gives me only 7 matches, two of them are the KB from Microsoft (one in English, the other in French) one is from a Russian site (which I don't read), yet another two are from the freepascal.org and one from Koders.com that is describing the commctl.def file. I went to the commctl.h trying to see if I could find reference tom this function, and found absolutely nothing. No search on MSDN, either fro Google, Bing, or the default MSDN search gave me any result. So, does anyone know what indexes are we talking about here?

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  • Another Custom Property Locator: a Library of Books

    - by Cindy McMullen
    Introduction The previous post gave an introduction to custom property locators and showed how create one using JDeveloper.  This post continues on the custom locator theme, with a slightly more complex locator: a library of books.  It demonstrates using the DAO pattern to delegate data access from the Locator, which is likely how many actual backing stores will integrate with the Locator.  You can imagine, rather than a library of books, the data store might be a user database of sorts.  The same sort of pattern would apply. This post uses the BookLocator example originally shown in the WebCenter documentation, but has: updated the source code to reflect the final Property APIs includes the steps for generating the namespace and property definition files via JDeveloper detailed usage of the PropertyService APIs Getting Started If you're new to JDeveloper, you might want to check out this tutorial.  There is also the "Jump-Start to using Personalization" blog post that you might find useful.  Otherwise, if you're already familiar with both, you can skip those tutorials and jump right in to using JDeveloper. Download the BookLocator.zip file (which has been updated from the original post) and unzip it to a new directory.  Start JDeveloper, navigate to the BookLocator.jws file, and open it.   It should look something like this: The Properties Namespace file contains the property definitions and property set definitions you define.  It is explained more in detail in the Namespace documentation.  Although this example doesn't show it, the property set definitions have the ability to reference multiple locators per property.   This can be done by right-clicking on the 'Locator Info' box.  Configure the contents of the Locator Map  by editing locators and mapping them to available property names in the property set definition. Compiling, deploying, and running your locator The rest of the steps in this tutorial basically follow those in the previous blog on custom locators, and won't be repeated here.   A scenario to invoke your locator is included with the sample app: see BookProperties.scenarios_diagram above.  Summary This post demonstrates a simple library of books accessed by the BookPropertyLocator via the DAO layer.  This is a useful pattern for more realistic property retrievals, such as a backing user store.  It also points out the possibility of retrieving properties from multiple locators, which would be quite handy to retrieve user attributes from multiple sources.

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  • Will Online Learning Save Higher Education (and does it need saving)?

    - by user739873
    A lot (an awful lot) of education industry rag real estate has been devoted to the topics of online learning, MOOC’s, Udacity, edX, etc., etc. and to the uninitiated you’d think that the education equivalent of the cure for cancer had been discovered. There are certainly skeptics (whose voice is usually swiftly trampled upon by the masses) who feel we could over steer and damage or destroy something vital to teaching and learning (i.e. the classroom experience and direct interaction with human beings known as instructors), but for the most part prevailing opinion seems to be that online learning will take over the world and that higher education will never be the same. Now I’m sure that since you all know I work for a technology company you think I’m going to come down hard on the side of online learning proselytizers. Yes, I do believe that this revolution can and will provide access to massive numbers of individuals that either couldn’t afford (from a fiscal or time perspective) a traditional education, and that in some cases the online modality will actually be an improvement over certain traditional forms (such as courses taught by an adjunct or teaching assistant that has no business being a teacher). But I think several things need immediate attention or we’re likely to get so caught up in the delivery that we miss some of the real issues (and opportunities) around online learning. First and foremost, we’ve got to give some thought to how traditional information systems are going to accommodate thousands (possibly hundreds of thousands) of individual students each taking courses from many, many different “deliverers” with an expectation that successful completion of these courses will result in credit at many or most institutions. There’s also a huge opportunity to refine the delivery platform (no, LMS is not a commodity when you are talking about online delivery being your sole mode of operation) as well as the course itself by mining all kinds of data from the interactions that the students have with the material each time they take it. Social data analytics tools will be key in achieving this goal. What about accreditation (badging or competencies vs. traditional degrees)? And again, will the information systems in place today adapt to changes in this area fast enough? The type of scale that this shift in learning could drive has the potential to abruptly overwhelm just about every system in place today in higher education. I would like to (with a not so gentle reminder) refer you back to a blog entry I wrote when I first stepped into my current role at Oracle in which I talked about how higher ed needs an “Oracle” more than at any other time in it’s evolution (despite the somewhat mercantilist reputation it has in some circles). There just aren’t that many organizations that can deliver the kinds of solutions “at scale” that this brave new world of online education will demand. The future may be closer than we think. Cole

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  • af:inputSlider doesn't render in popup for FF, Safari and Chrome

    - by Frank Nimphius
    A problem reported on OTN is that the af:inputSlider component of Oracle JDeveloper 11.1.2.2 doesn't show on all browsers except IE when the slider is added as the sole component in a popup. The problem reproduces with the ADF Faces component demo and I filed bug 14207690. The work around, posted by OTN user "Tses" is to set the inlineStyle property on the slider to table <af:inputNumberSlider ... inlineStyle="display:table;"/>

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  • Linux distro structure

    - by A.Rashad
    It seems either I am not looking in the right places or documentation is scarce. Where to find an illustration of a typical Linux distro? Something to say that this is a kernel, these are the components, this is X11, GNOME, these are the components, etc. I have been deciphering documents assuming you know what all these things are, and it seems I am missing something.

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  • WebLogic Partner Community Newsletter June 2012

    - by JuergenKress
    Dear WebLogic partner community member Happy New fiscal Year FY13 - thanks for the FY12 middleware business! Our WebLogic Partner Community grew very fast to 800+ members! To continue our joint successful business in the new fiscal year our top priorities in FY13 are: Become trained:the next opportunity are the summer camps in Lisbon & Munich or our on-demand training WebLogic 12c & ExaLogic & ADF see our detailed training calendar below. Run your marketing & sales campaign: sales kits, marketing kits, solution catalog add your services to oracle.com, add your events to oracle.com and advertisement Get recognized: OFM awards, partner excellence awards & references & plaques Become Specialized: All of the above makes the Oracle WebLogic 12c & ExaLogic & ADF Specialization! Make sure you get your Specialization benefits! Topics: Key product focus areas will be: ias to WebLogic & ExaLogic, ADF mobile and Oracle Java Cloud platform. Get a sneak preview of our FY13 sales plays (Oracle and Partner confidential) If you can not attend our Summer Camps and our WebLogic 12c Bootcamps please register for the on-demand Oracle WebLogic Server 12c Sales Boot Camp & Oracle WebLogic Server 12c PreSales Boot Camp and the WebLogic Server: Diagnosing Performance Webcast From June 1st 2012 ExaLogic Specialization is mandatory for re-sell! To support you with your opportunities we published the ExaLogic Kit & Cloud Application Foundation kit which includes sales ppt presentations and technical details! We are also highly interested to run a joint iAS to WebLogic upgrade marketing campaign! See you in Lisbon! Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsJunea2012 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,WebLogic,WebLogic Community,OPN,Oracle,Jürgen Kress,WebLogic 12c,Fusion Middleware Innovation Awards 2012,SPCEjEnterprise 2012 Benchmark,WebLogic Benchmark Sun,Java training,WebLogic advisor webcast

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  • Upgrade Workshops in Bucharest, Athens and Warsaw

    - by Mike Dietrich
    Finally travel time is not over yet. There are 3 more workshops Upgrade, Migrate & Consolidate to Oracle Database 12c due to happen within the next few weeks:. June 17 in Bucharest, Romaniain the Radisson Blu Hotel - Register here!. July 10 in Athens, Greece in the Pentelikon Hotel - Register here!. July 15 in Warsaw, Poland in the Marriot Warsaw Hotel - Register here!. - CU there - Mike 

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  • APplication performance issue : SqlServer & Oracle

    - by Mahesh
    Hi, We have a applicaiton in Silverlight,WCF, NHibernate. Currently it is supporting SQL Serve and Oracle database. As it's huge data, it is running ok on SQL Sevrer. But on Oracle it is running very slow. For one functionality it takes 5 Sec to execute on SQL Server and 30 Sec on Oracle. I am not able to figure out what will be issue. Two things that i want to share with you about our database. 1) Database: contains one base table contains column of type SQLServer: [Text] Oracle: [NCLOB] 2) Our database structure is too much normalized. May be in the oracle i have used NCLOB, that is the cause of the performance. I mean i don't know the details about it.... Can anyone please let me know what will be cause? Or Which actions do i need to follw to improve the performance as equal as SqlServer.? Thanks in advance. Mahesh.

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  • [EF + ORACLE] Updating and Deleting Entities

    - by JTorrecilla
    Prologue In previous chapters we have seen how to insert data through EF, with and without sequences. In this one, we are going to see how to Update and delete Data from the DB. Updating data The update of the Entity Data (properties) is a very common and easy action. Before of change any of the properties of the Entity, we can check the EntityState property, and we can see that is EntityState.Unchanged.   For making an update it is needed to get the Entity which will be modified. In the following example, I use the GetEmployeeByNumber to get a valid Entity: 1: EMPLEADOS emp=GetEmployeeByNumber(2); 2: emp.Name="a"; 3: emp.Phone="2"; 4: emp.Mail="aa"; After modifying the desired properties of the Entity, we are going to check again Entitystate property, which now has the EntityState.Modified value. To persist the changes to the DB is necessary to invoke the SaveChanges function of our context. 1: context.SaveChanges(); After modifying the desired properties of the Entity, we are going to check again Entitystate property, which now has the EntityState.Modified value. To persist the changes to the DB is necessary to invoke the SaveChanges function of our context. If we check again the EntityState property we will see that the value will be EntityState.Unchanged.   Deleting Data Another easy action is to delete an Entity.   The first step to delete an Entity from the DB is to select the entity: 1: CLIENTS selectedClient = GetClientByNumber(15); 2: context.CLIENTES.DeleteObject(clienteSeleccionado); Before invoking the DeleteObject function, we will check EntityStet which value must be EntityState.Unchanged. After deleting the object, the state will be changed to EntitySate.Deleted. To commit the action we have to invoke the SaveChanges function. Aftar that, the EntityState property will be EntityState.Detached. Cascade Entity Framework lets cascade updates and deletes, although I never see cascade updates. What is a cascade delete? A cascade delete is an action that allows to delete all the related object to the object we desire to delete. This option could be established in the DB manager, or it could be in the EF model designer. For example: With a given relation (1-N) between clients and requests. The common situation must be to let delete those clients whose have no requests. If we select the relation between both entities, and press the second mouse button, we can see the properties panel of the relation. The props are: This grid shows the relations indicating the Master table(Clients) and the end point (Cabecera or Requests) The property “End 1 OnDelete” indicates the action to do when a Entity from the Master will be deleted. There are two options: - None: No action will be done, it is said, if a Entity has details entities it could not be deleted. - Cascade: It will delete all related entities to the master Entity. If we enable the cascade delete in a relation, and we invoke the DeleteObject function of the set, we could observe that all the related object indicates a Entitystate.Deleted state. Like an update, insert or common delete, until we commit the changes with SaveChanges function, the data would not be commited. Si habilitamos el borrado en cascada de una relación, e invocamos a la función DeleteObject del conjunto, podremos observar que todas las entidades de Detalle (de la relación indicada) presentan el valor EntityState.Deleted en la propiedad EntityState. Del mismo modo que en el borrado, inserción o actualización, hasta que no se invoque al método SaveChanges, los cambios no van a ser confirmados en la Base de Datos. Finally In this chapter we have seen how to update a Entity, how to delete an Entity and how to implement Cascade Deleting through EF. In next chapters we will see how to query the DB data.

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  • Master Data Management – A Foundation for Big Data Analysis

    - by Manouj Tahiliani
    While Master Data Management has crossed the proverbial chasm and is on its way to becoming mainstream, businesses are being hammered by a new megatrend called Big Data. Big Data is characterized by massive volumes, its high frequency, the variety of less structured data sources such as email, sensors, smart meters, social networks, and Weblogs, and the need to analyze vast amounts of data to determine value to improve upon management decisions. Businesses that have embraced MDM to get a single, enriched and unified view of Master data by resolving semantic discrepancies and augmenting the explicit master data information from within the enterprise with implicit data from outside the enterprise like social profiles will have a leg up in embracing Big Data solutions. This is especially true for large and medium-sized businesses in industries like Retail, Communications, Financial Services, etc that would find it very challenging to get comprehensive analytical coverage and derive long-term success without resolving the limitations of the heterogeneous topology that leads to disparate, fragmented and incomplete master data. For analytical success from Big Data or in other words ROI from Big Data Investments, businesses need to acquire, organize and analyze the deluge of data to make better decisions. There will need to be a coexistence of structured and unstructured data and to maintain a tight link between the two to extract maximum insights. MDM is the catalyst that helps maintain that tight linkage by providing an understanding about the identity, characteristics of Persons, Companies, Products, Suppliers, etc. associated with the Big Data and thereby help accelerate ROI. In my next post I will discuss about patterns for co-existing Big Data Solutions and MDM. Feel free to provide comments and thoughts on above as well as Integration or Architectural patterns.

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  • Let your Signature Experience drive IT-decision making

    - by Tania Le Voi
    Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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  • Where can I find a good software implementation plan template?

    - by Corpsekicker
    This is not "programming" related as much as it is "software engineering" related. I am required to produce an implementation for additional functionality to a complete system. All I am armed with is knowledge of the existing architecture and a functional spec with visual requirements, user stories and use cases. Is there a standardised way to go about this? I suck at documentation.

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  • Delight and Excite

    - by Applications User Experience
    Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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  • Everything you wanted to know about private database clouds, but were afraid to ask

    - by B R Clouse
    Private Database Clouds have come into their own, and will be a prominent topic at Oracle OpenWorld this year.  In fact while most exhibits will be open from Monday through Wednesday, Private Database Clouds will be available starting Sunday afternoon all the way through Thursday evening.  In addition to the demonstration choices, numerous speaking sessions address Private Database Clouds, including a general session on Monday.  The demos and discussions will help  you chart your path to cloud computing.

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  • How to show pending messages using WLST?

    - by lmestre
    Here are the steps: 1. . ./setDomainEnv.sh2. java weblogic.WLST3. connect('weblogic','welcome1','t3://localhost:7001')4. domainRuntime()5. cd('ServerRuntimes/MS1/JMSRuntime/MS1.jms/JMSServers/JMSServer1/Destinations/JMSModule1!Queue1')6. cursor1=cmo.getMessages('true',9999999,10)                                                 **String(selector),Integer(timeout),Integer(state)7. msgs = cmo.getNext(cursor1, 10)                  ** This step gets 10 messages, you can call again cmo.getNext(cursor1, 10) to get the next 10 msgs8. print(msgs)My assumption, is that you had created:a. Managed Server MS1.b. JMS Server JMSServer1.c. Module called JMSModule1.d. Inside of JMSModule1, a Queue called Queue1.If you read my previous post:How to get Messages Pending Count from a Queue using WLST? https://blogs.oracle.com/LuzMestre/entry/how_to_get_messages_pendingYou can see that both are very similar.  Sometimes it is difficult to get a WLST Script sample, but you can use ls() function to know about other functionalities you don't have a sample code.***Until step 5, nothing new comparing to my previous post.5. cd('ServerRuntimes/MS1/JMSRuntime/MS1.jms/JMSServers/JMSServer1/Destinations/JMSModule1!Queue1')6. ls()You will see, MessagesPendingCount, getMessages along a lot of other functionalities available in this Queue. e.g, you can see:-r-x   getMessages                                  String : String(selector),Integer(timeout),Integer(state)Here you can check the complete MBean Reference:http://docs.oracle.com/cd/E23943_01/apirefs.1111/e13951/core/index.htmlSee JMSDestinationRuntimeMBean.Enjoy!

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  • B2B Commerce Best Practice Round Table

    - by Jeri Kelley
    Are you struggling with delivering customers a consistent B2B multi-channel commerce experience? If yes, then you will want to join us for a panel discussion featuring Oracle customers and B2B commerce experts on Thursday, September 27th to learn how leading B2B companies are succeeding in the new age of commerce. Topics of discussion will include: Moving B2B data and content online Multiple site management Mobile platforms Merchandising and personalization Don’t miss this opportunity to learn more about the latest trends, challenges and successes in B2B multi-channel commerce. Learn more and register!

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  • B2B Commerce Best Practice Round Table

    - by Jeri Kelley
    Are you struggling with delivering customers a consistent B2B multi-channel commerce experience? If yes, then you will want to join us for a panel discussion featuring Oracle customers and B2B commerce experts on Thursday, September 27th to learn how leading B2B companies are succeeding in the new age of commerce. Topics of discussion will include: Moving B2B data and content online Multiple site management Mobile platforms Merchandising and personalization Don’t miss this opportunity to learn more about the latest trends, challenges and successes in B2B multi-channel commerce. Learn more and register!

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  • Visual Studios Team System 2008 Code Coverage Window Closes

    - by ThoughtCrhyme
    Trying to run the code coverage tool in Visual Studios for a set of unit tests. Adam from Think First, Code Later has had the same problem: I wanted to get the code coverage metrics for the project. Naturally, I fire up the solution in Visual Studio 2008, go to the Test menu, click Edit Test Run Configurations, and click Local Test Run. I then click Code Coverage to turn on code coverage for a given assembly and POOF the Local Test Run Configraution window just disappears. He recommends installing this hotfix to fix the problem, however a) when I run that hotfix I get the message “None of the products that are addressed by this software update are installed on this computer. Click Cancel to exit setup.” and b) there is no Silverlight in our solution. Any other ideas for a fix?

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