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• Airline mess - what a journey

  - by Mike Dietrich

  What a day, what a journey ... Flew this noon from Munich to Zuerich for catch my ongoing flight to San Francisco with Swiss. And that day did start very well as Lufthansa messed up the connection flight by 42 minutes for a 35 minute flight. And as I was obviously the only passenger connection to San Francisco nobody picked me up at the airplane to bring me directly to my connection as Swiss did for the 8 passengers connection to Miami. So I missed my flight. What a start - and many thanks to Lufthansa. I was not the only one missing a connection as Lufthansa/Swiss had canceled the flight before due to "technical problems". In Zuerich Swiss did rebook me via Frankfurt with Lufthansa to board a United Airlines flight to San Francisco. "Ouch" I thought. I had my share of experience with United already as they've messed up my luggage on the way to San Francisco some years ago and it took them five (!!!) days to fly my bag over and deliver it. But actually it was the only option today. So I said "Yes". A big mistake as I've learned later on. The Frankfurt flight was delayed as well "due to a late incoming aircraft". But there was plenty of time. And I went to the Swiss counter at the gate and let them check if my baggage is on that flight to Frankfurt. They've said "Yes". Boarding the plane with a delay of 45 minutes (the typical Lufthansa delay these days) I spotted my Rimowa trolley right next to the plane on the airfield. So I was sure that it will be send to Frankfurt. In Frankfurt I went to the United counter once it did open - had to go through the passport check they do for US flights as well - and they've said "Yes, your luggage is with us". Well ... Arriving in San Francisco with just a bit of a some minutes delay and a very fast immigration procedure I saw the first bags with Priority tags getting pushed to the baggage claim - but mine was not there. I did wait ... and wait ... and wait. Well, thanks United, you did it again!!! I flew twice in the past years United Airlines - and in both cases they've messed up my luggage on the way to San Francisco. How lovely is that ... Now the real fun started again as the lady at the "Lost and Found" counter for luggage spotted my luggage in her system in Zuerich - and told me it's supposed to be sent with LH1191 to Frankfurt on Sept 27. But this was yesterday in Europe - it's already Sept 28 - and I saw my luggage in front of the airplane. So I'd suppose it's in Frankfurt already. But what could she do? Nothing but doing the awful paperwork. And "No Mr Dietrich, we don't call international numbers". Thank you, United. Next time I'll try to get a contract for a US land line in advance. They can't even tell you which plane will bring your luggage. It may be tomorrow with UA flight arriving around 4pm in SFO. I'm looking forward to some hours in the wonderful United Airlines call center waiting line. Last time I did spend 60-90 minutes every day until I got my luggage. If it takes again that long then OOW will be over by then. I love airline travel - and especially with United Airlines. And by the way ... they gave us these nice fancy packages during the flight:  That looks good - what's in that box??? Yes, really ... a bag of potato chips. Pure fat - very healthy.  I doubt that I'll ever fly United Airlines again!!!

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• New Coherence 12c White Paper: The Advantages of Coherence on Exalogic

  - by JuergenKress

  This white paper provides you with an overview of both Oracle Coherence and Oracle Exalogic Elastic Cloud, and how businesses can realize even greater benefits from these technologies when they are used in tandem. Get the white paper here. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Coherence,OOW,Oracle OpenWorld,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• An Interview with JavaOne Rock Star Martijn Verburg

  - by Janice J. Heiss

  An interview with JavaOne Rock Star Martijn Verburg, by yours truly, titled “Challenging the Diabolical Developer: A Conversation with JavaOne Rock Star Martijn Verburg,” is now up on otn/java. Verburg, one of the leading movers and shakers in the Java community, is well known for his ‘diabolical developer” talks at JavaOne where he uncovers some of the worst practices that Java developers are prone to. He mentions a few in the interview: * “A lack of communication: Software development is far more a social activity than a technical one; most projects fail because of communication issues and social dynamics, not because of a bad technical decision. Sadly, many developers never learn this lesson.* No source control: Some developers simply store code in local file systems and e-mail the code in order to integrate their changes; yes, this still happens.* Design-driven design: Some developers are inclined to cram every design pattern from the Gang of Four (GoF) book into their projects. Of course, by that stage, they've actually forgotten why they're building the software in the first place.” He points to a couple of core assumptions and confusions that lead to trouble: “One is that developers think that the JVM is a magic box that will clean up their memory and make their code run fast, as well as make them cups of coffee. The JVM does help in a lot of cases, but bad code can and will still lead to terrible results! The other trend is to try to force Java (the language) to do something it's not very good at, such as rapid Web development. So you get a proliferation of overly complex frameworks, libraries, and techniques trying to get around the fact that Java is a monolithic, statically typed, compiled, OO environment. It's not a Golden Hammer!” Verburg has many insightful things to say about how to keep a Java User Group (JUG) going, about the “Adopt a JSR” program, bugathons, and much more. Check out the article here.

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• Recording Available: What's New in ETPM v2.3.0?

  - by Wes Curtis

  Our team has published recordings for 'What's New in ETPM v2.3.1?' as well as overviews of features in a number of functional areas. Partners and customers who are considering implementing on or upgrading to recent versions like 2.3.1 have asked for a similar overview of the features available in ETPM v2.3.0 so they have a more complete view of what has been recently released. The What's New in ETPM v2.3.0? recording presents an overview of the features delivered in the ETPM v2.3.0 release. This recording was conducted in an ETPM v2.3.1 environment but the content focuses solely on those features new to ETPM v2.3.0.    

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• Webcast Series Part II: Integrated Infrastructure and Lifecycle Solutions for Capital Assets - A New Delivery Model

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif";} Register today for the second part of this webcast series on Thursday, November 29, 2012 10:00 a.m. PT/ 1:00 p.m. ET Project Portfolio Management solutions have immediate and lasting impact o both Provider’s and Contractor’s bottom lines by helping to manage the costs and risks of healthcare infrastructure projects from planning through handing-over and operating. During this Webcast, Integrated Infrastructure and Lifecycle Solutions for Capital Assets - A New Delivery Model, Garrett Harley and Thomas Koulouris will continue their discussion on Healthcare Infrastructure strategy changes and will cover the following topics: The shift in the Healthcare infrastructure strategy and how it will impact providers and contractors The Integrated Infrastructure & Lifecycle Solutions for Capital Assets and how these solutions help your business Communication and integration between providers and contractors and why it is so important to your bottom line The new integrated delivery system in Healthcare infrastructure and how Project Portfolio Management is so critical to the success of that system.

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• Personalized Pricing

  - by David Dorf

  In past postings I've spent a fair amount of time talking about targeted promotions.  Using a complete view of the customer that includes purchase history, location history, and psychographics gleaned from social media, we can select the offer with the greatest chance of redemption.  This is done to influence shopping behavior, which might be introducing the consumer to a new product line, increasing their basket size, increasing frequency of purchases, etc. Safeway seems to be taking a slightly different approach with their personalized pricing.  In additional to offering electronic coupons and club card offers, they are also providing a personalized price for certain items based on purchase history.  So when Sally want to shop at Safeway, she first checks the "Just for U" website for three types of deals.  She starts by selecting manufacturer coupons to load into her loyalty card, then she checks the Club Card for offers like "buy one get one free." The third step is the interesting one.  Safeway will set a particular lower price for Sally good for 90 days on items she buys often.  Clearly this isn't enforcing a new behavior but rather instilling loyalty.  I would love to know exactly how they are determining the personalized price.  Of course bargain hunters can still stack the three offers so they can, for example, get their $4.99 Oatmeal for $0.72. I like this particular question and answer from their website's FAQ: My offers are not that great. Can I tell you what offers I need? That's a good idea. That functionality is not currently available, but we appreciate your input and are constantly improving our just for U program. Stay tuned for exciting enhancements! I suppose if Safeway is tracking all the purchases, they can easily determine whether the customer if profitable.  As long as the customer stays profitable, why not let them determine a few offers themselves?  Food for thought.

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• Why Does Adding a UDF or Code Truncates the # of Resources in List?

  - by Jeffrey McDaniel

  Go to the Primavera - Resource Assignment History subject area.  Go under Resources, General and add fields Resource Id, Resource Name and Current Flag. Because this is using a historical subject area with Type II slowly changing dimensions for Resources you may get multiple rows for each resource if there have been any changes on the resource.  You may see a few records with current flags = 0, and you will see a row with current flag = 1 for all resources. Current flag = 1 represents this is the most up to date row for this resource.  In this query the OBI server is only querying the W_RESOURCE_HD dimension.  (Query from nqquery log) select distinct 0 as c1,      D1.c1 as c2,      D1.c2 as c3,      D1.c3 as c4 from       (select distinct T10745.CURRENT_FLAG as c1,                T10745.RESOURCE_ID as c2,                T10745.RESOURCE_NAME as c3           from                 W_RESOURCE_HD T10745 /* Dim_W_RESOURCE_HD_Resource */            where  ( T10745.LAST_RUN_PER_DAY_FLAG = 1 )       ) D1 If you add a resource code to the query now it is forcing the OBI server to include data from W_RESOURCE_HD, W_CODES_RESOURCE_HD, as well as W_ASSIGNMENT_SPREAD_HF. Because the Resource and Resource Codes are in different dimensions they must be joined through a common fact table. So if at anytime you are pulling data from different dimensions it will ALWAYS pass through the fact table in that subject areas. One rule is if there is no fact value related to that dimensional data then nothing will show. In this case if you have a list of 100 resources when you query just Resource Id, Resource Name and Current Flag but when you add a Resource Code the list drops to 60 it could be because those resources exist at a dictionary level but are not assigned to any activities and therefore have no facts. As discussed in a previous blog, its all about the facts.   Here is a look at the query returned from the OBI server when trying to query Resource Id, Resource Name, Current Flag and a Resource Code.  You'll see in the query there is an actual fact included (AT_COMPLETION_UNITS) even though it is never returned when viewing the data through the Analysis. select distinct 0 as c1,      D1.c2 as c2,      D1.c3 as c3,      D1.c4 as c4,      D1.c5 as c5,      D1.c1 as c6 from       (select sum(T10754.AT_COMPLETION_UNITS) as c1,                T10706.CODE_VALUE_02 as c2,                T10745.CURRENT_FLAG as c3,                T10745.RESOURCE_ID as c4,                T10745.RESOURCE_NAME as c5           from                 W_RESOURCE_HD T10745 /* Dim_W_RESOURCE_HD_Resource */ ,                W_CODES_RESOURCE_HD T10706 /* Dim_W_CODES_RESOURCE_HD_Resource_Codes_HD */ ,                W_ASSIGNMENT_SPREAD_HF T10754 /* Fact_W_ASSIGNMENT_SPREAD_HF_Assignment_Spread */            where  ( T10706.RESOURCE_OBJECT_ID = T10754.RESOURCE_OBJECT_ID and T10706.LAST_RUN_PER_DAY_FLAG = 1 and T10745.ROW_WID = T10754.RESOURCE_WID and T10745.LAST_RUN_PER_DAY_FLAG = 1 and T10754.LAST_RUN_PER_DAY_FLAG = 1 )            group by T10706.CODE_VALUE_02, T10745.RESOURCE_ID, T10745.RESOURCE_NAME, T10745.CURRENT_FLAG      ) D1 order by c4, c5, c3, c2 When querying in any subject area and you cross different dimensions, especially Type II slowly changing dimensions, if the result set appears to be short the first place to look is to see if that object has associated facts.

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• Some More New ADF Features in JDeveloper 11.1.2

  - by Steven Davelaar

  The official list of new features in JDeveloper 11.1.2 is documented here. While playing with JDeveloper 11.1.2 and scanning the web user interface developer's guide for 11.1.2, I noticed some additional new features in ADF Faces, small but might come in handy:  You can use the af:formatString and af:formatNamed constructs in EL expressions to use substituation variables. For example: <af:outputText value="#{af:formatString('The current user is: {0}',someBean.currentUser)}"/> See section 3.5.2 in web user interface guide for more info. A new ADF Faces Client Behavior tag: af:checkUncommittedDataBehavior. See section 20.3 in web user interface guide for more info. For this tag to work, you also need to set the  uncommittedDataWarning  property on the af:document tag. And this property has quite some issues as you can read here. I did a quick test, the alert is shown for a button that is on the same page, however, if you have a menu in a shell page with dynamic regions, then clicking on another menu item does not raise the alert if you have pending changes in the currently displayed region. For now, the JHeadstart implementation of pending changes still seems the best choice (will blog about that soon). New properties on the af:document tag: smallIconSource creates a so-called favicon that is displayed in front of the URL in the browser address bar. The largeIconSource property specifies the icon used by a mobile device when bookmarking the page to the home page. See section 9.2.5 in web user interface guide for more info. Also notice the failedConnectionText property which I didn't know but was already available in JDeveloper 11.1.1.4. The af:showDetail tag has a new property handleDisclosure which you can set to client for faster rendering. In JDeveloper 11.1.1.x, an expression like #{bindings.JobId.inputValue} would return the internal list index number when JobId was a list binding. To get the actual JobId attribute value, you needed to use #{bindings.JobId.attributeValue}. In JDeveloper 11.1.2 this is no longer needed, the #{bindings.JobId.inputValue} expression will return the attribute value corresponding with the selected index in the choice list. Did you discover other "hidden" new features? Please add them as comment to this blog post so everybody can benefit. 

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• Using Coherence API to get POF bytes

  - by Bruno.Borges

  Someone raised the question on how to use the Coherence API to get the bytes of an object in POF (Portable Object Format) programatically. So I came up with this small code that shows the very cool API simple usage :-)   SimplePofContext spc = new SimplePofContext();    spc.registerUserType(0, User.class, new UserSerializer());    // consider UserSerializer as an implementation of PofSerializer            User u = new User();    u.setId(21);    u.setName("Some Name");    u.setEmail("[email protected]");            ByteArrayOutputStream baos = new ByteArrayOutputStream();    DataOutput dataOutput = new DataOutputStream(baos);    BufferOutput bufferOutput = new WrapperBufferOutput(dataOutput);    spc.serialize(bufferOutput, u);            byte[] byteArray = baos.toByteArray();    System.out.println(Arrays.toString(byteArray));  Easy, isn't?

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• Data management in unexpected places

  - by Ashok_Ora

  Normal 0 false false false EN-US X-NONE X-NONE Data management in unexpected places When you think of network switches, routers, firewall appliances, etc., it may not be obvious that at the heart of these kinds of solutions is an engine that can manage huge amounts of data at very high throughput with low latencies and high availability. Consider a network router that is processing tens (or hundreds) of thousands of network packets per second. So what really happens inside a router? Packets are streaming in at the rate of tens of thousands per second. Each packet has multiple attributes, for example, a destination, associated SLAs etc. For each packet, the router has to determine the address of the next “hop” to the destination; it has to determine how to prioritize this packet. If it’s a high priority packet, then it has to be sent on its way before lower priority packets. As a consequence of prioritizing high priority packets, lower priority data packets may need to be temporarily stored (held back), but addressed fairly. If there are security or privacy requirements associated with the data packet, those have to be enforced. You probably need to keep track of statistics related to the packets processed (someone’s sure to ask). You have to do all this (and more) while preserving high availability i.e. if one of the processors in the router goes down, you have to have a way to continue processing without interruption (the customer won’t be happy with a “choppy” VoIP conversation, right?). And all this has to be achieved without ANY intervention from a human operator – the router is most likely to be in a remote location – it must JUST CONTINUE TO WORK CORRECTLY, even when bad things happen. How is this implemented? As soon as a packet arrives, it is interpreted by the receiving software. The software decodes the packet headers in order to determine the destination, kind of packet (e.g. voice vs. data), SLAs associated with the “owner” of the packet etc. It looks up the internal database of “rules” of how to process this packet and handles the packet accordingly. The software might choose to hold on to the packet safely for some period of time, if it’s a low priority packet. Ah – this sounds very much like a database problem. For each packet, you have to minimally · Look up the most efficient next “hop” towards the destination. The “most efficient” next hop can change, depending on latency, availability etc. · Look up the SLA and determine the priority of this packet (e.g. voice calls get priority over data ftp) · Look up security information associated with this data packet. It may be necessary to retrieve the context for this network packet since a network packet is a small “slice” of a session. The context for the “header” packet needs to be stored in the router, in order to make this work. · If the priority of the packet is low, then “store” the packet temporarily in the router until it is time to forward the packet to the next hop. · Update various statistics about the packet. In most cases, you have to do all this in the context of a single transaction. For example, you want to look up the forwarding address and perform the “send” in a single transaction so that the forwarding address doesn’t change while you’re sending the packet. So, how do you do all this? Berkeley DB is a proven, reliable, high performance, highly available embeddable database, designed for exactly these kinds of usage scenarios. Berkeley DB is a robust, reliable, proven solution that is currently being used in these scenarios. First and foremost, Berkeley DB (or BDB for short) is very very fast. It can process tens or hundreds of thousands of transactions per second. It can be used as a pure in-memory database, or as a disk-persistent database. BDB provides high availability – if one board in the router fails, the system can automatically failover to another board – no manual intervention required. BDB is self-administering – there’s no need for manual intervention in order to maintain a BDB application. No need to send a technician to a remote site in the middle of nowhere on a freezing winter day to perform maintenance operations. BDB is used in over 200 million deployments worldwide for the past two decades for mission-critical applications such as the one described here. You have a choice of spending valuable resources to implement similar functionality, or, you could simply embed BDB in your application and off you go! I know what I’d do – choose BDB, so I can focus on my business problem. What will you do? /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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• Set up Work Manager Shutdown Trigger in WebLogic Server 10.3.4 Using WLST

  - by adejuanc

  WebLogic Server's Work Managers provide a way to control work and allocated threads. You can set different scheduling guidelines for different applications, depending on your requirements. There is a default self-tuning Work Manager, but you might want to set up a custom work manager in some circumstances: for example, when you want the server to prioritize one application over another when a response time goal is required, or when a minimum thread constraint is needed to avoid deadlock. The Work Manager Shutdown Trigger is a tool to help with stuck threads in which will do the following: Shut down the Work Manager. Move the application to Admin State (not active). Change the Server instance health state to failed. Example of a Shutdown Trigger set on the config.xml for your domain: <work-manager>   <name>stuckthread_workmanager</name>   <work-manager-shutdown-trigger>     <max-stuck-thread-time>30</max-stuck-thread-time>     <stuck-thread-count>2</stuck-thread-count>   </work-manager-shutdown-trigger> </work-manager> Understand that any misconfiguration on the Work Manager can lead to poor performance on the server. Any changes must be done and tested before going to production. How can one create a WorkManagerShutdownTrigger for WLS 10.3.4 using WLST? You should be able to create a WorkManagerShutdownTrigger using WLST by following these steps: edit() startEdit() cd('/SelfTuning/mydomain/WorkManagers') create('myWM','WorkManager') cd('myWM/WorkManagerShutdownTrigger') create('myWMst','WorkManagerShutdownTrigger') cd('myWMst') ls()

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• Upgrading to Code Based Migrations EF 4.3.1 with Connector/Net 6.6

  - by GABMARTINEZ

  Entity Framework 4.3.1 includes a new feature called code first migrations.  We are adding support for this feature in our upcoming 6.6 release of Connector/Net.  In this walk-through we'll see the workflow of code-based migrations when you have an existing application and you would like to upgrade to this EF 4.3.1 version and use this approach, so you can keep track of the changes that you do to your database.   The first thing we need to do is add the new Entity Framework 4.3.1 package to our application. This should via the NuGet package manager.  You can read more about why EF is not part of the .NET framework here. Adding EF 4.3.1 to our existing application  Inside VS 2010 go to Tools -> Library Package Manager -> Package Manager Console, this will open the Power Shell Host Window where we can work with all the EF commands. In order to install this library to your existing application you should type Install-Package EntityFramework This will make some changes to your application. So Let's check them. In your .config file you'll see a  <configSections> which contains the version you have from EntityFramework and also was added the <entityFramework> section as shown below. This section is by default configured to use SQL Express which won't be necesary for this case. So you can comment it out or leave it empty. Also please make sure you're using the Connector/Net 6.6.x version which is the one that has this support as is shown in the previous image. At this point we face one issue; in order to be able to work with Migrations we need the __MigrationHistory table that we don't have yet since our Database was created with an older version. This table is used to keep track of the changes in our model. So we need to get it in our existing Database. Getting a Migration-History table into an existing database First thing we need to do to enable migrations in our existing application is to create our configuration class which will set up the MySqlClient Provider as our SQL Generator. So we have to add it with the following code: using System.Data.Entity.Migrations;     //add this at the top of your cs file public class Configuration : DbMigrationsConfiguration<NameOfYourDbContext>  //Make sure to use the name of your existing DBContext { public Configuration() { this.AutomaticMigrationsEnabled = false; //Set Automatic migrations to false since we'll be applying the migrations manually for this case. SetSqlGenerator("MySql.Data.MySqlClient", new MySql.Data.Entity.MySqlMigrationSqlGenerator());     }   }  This code will set up our configuration that we'll be using when executing all the migrations for our application. Once we have done this we can Build our application so we can check that everything is fine. Creating our Initial Migration Now let's add our Initial Migration. In Package Manager Console, execute "add-migration InitialCreate", you can use any other name but I like to set this as our initial create for future reference. After we run this command, some changes were done in our application: A new Migrations Folder was created. A new class migration call InitialCreate which in most of the cases should have empty Up and Down methods as long as your database is up to date with your Model. Since all your entities already exists, delete all duplicated code to create any entity which exists already in your Database if there is any. I found this easier when you don't have any pending updates to do to your database. Now we have our empty migration that will make no changes in our database and represents how are all the things at the begining of our migrations.  Finally, let's create our MigrationsHistory table. Optionally you can add SQL code to delete the edmdata table which is not needed anymore. public override void Up() { // Just make sure that you used 4.1 or later version         Sql("DROP TABLE EdmMetadata"); } From our Package Manager Console let's type: Update-database; If you like to see the operations made on each Update-database command you can use the flag -verbose after the Update-database. This will make two important changes.  It will execute the Up method in the initial migration which has no changes in the database. And second, and very important,  it will create the __MigrationHistory table necessary to keep track of your changes. And next time you make a change to your database it will compare the current model to the one stored in the Model Column of this table. Conclusion The important thing of this walk through is that we must create our initial migration before we start doing any changes to our model. This way we'll be adding the necessary __MigrationsHistory table to our existing database, so we can keep our database up to date with all the changes we do in our context model using migrations. Hope you have found this information useful. Please let us know if you have any questions or comments, also please check our forums here where we keep answering questions in general for the community.  Happy MySQL/Net Coding!

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• Using position function for accessing particular node when using While Activity in SOA 11.1.1.5

  - by AJ

  Hi If you are using while activity in SOA Suite 11.1.1.5 and within loop you have a requirement to access repeating node of XML. You might need to use below XPATH expression for accessing the node. Here is the XML that I am using for this example <?xml version='1.0' encoding='UTF-8'?> David DemoJob 1 2012-04-15 40000 0 10 Steve TestJob 1 2012-04-15 40000 0 10 Here you can notice that Emp node is repeating i.e. EmpCollection node will contain multiple employees. Now in loop one of assign activity you need to access a particular node for e.g. For first time loop runs you want to access first node and second time second node and so on. You need to make use of postion() function like bpws:getVariableData('Receive1_Read_InputVariable','body','/ns4:EmpCollection/ns4:Emp[position()=$loopCounter]/ns4:job') Please Note: Here loopCounter is a variable that we have created of type xsd:int and prior to loop we have initialized a value of 1. Loop will run depending on the number of Emp nodes present at runtime. For that in while Activity you can use below XPATH expression ora:countNodes('Receive1_Read_InputVariable','body','/ns4:EmpCollection/ns4:Emp')=bpws:getVariableData('loopCounter') Do let me know in case of any issues or concern. Cheers AJ

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• Partner Showcase -- GreyHeller

  - by PeopleTools Strategy

  This is the next in a series of posts spotlighting some of our creative partners.  GreyHeller is a PeopleSoft-focused software company founded by PeopleTools alumni Larry Grey and Chris Heller.  GreyHeller’s products focus on addressing the technology needs of PeopleSoft customers in the areas of mobile Enablement, reporting/business intelligence, security, and change management.  The company helps customers protect and extend their investment in PeopleSoft.GreyHeller’s products and services are in use by nearly 100 PeopleSoft customers on 6 continents.  Their product solutions are lightweight bolt-ons--extensions to a customer’s PeopleSoft environment requiring no new infrastructure.  This makes for rapid implementations.A major area of interest for PeopleSoft customers these days is mobile enablement.  GreyHeller's current mobile implementations include the following customers: Texas Christian University (Live:  TCU student newspaper article here) Coppin State University (Live) University of Cambridge (June go-live) HealthSouth (June go-live) Frostburg State Univrsity (Q3 go-live) Amedisys (Q3 go-live) GreyHeller maintains a PeopleTools-focused blog that provides tips, techniques, and code snippets aimed at helping PeopleSoft customers make the most of their PeopleSoft system.  In addition to their blog, the GreyHeller team conducts and records weekly webinars that demonstrate latest PeopleTools features and Tips and techniques.  Recordings of these webinars can be accessed here.Visit GreyHeller’s web site for more information on the company and its work.

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Einladung zur FraOSUG am 17. April 2012 (20. Treffen)

  - by uligraef

  Das  20. Treffen der FraOSUG findet am 17. April 2012 statt.Wann?   17. April 2012, 18:00 - ca. 21:00 UhrWo?  Commerzbank AG, DLZ5/PHH, Hafenstraße 51, FrankfurtAgenda:  Darwin Calendar Server unter OpenIndiana  Illumos und OpenIndiana News SoftWORM mit ZFS (Teil 3) Diskussion Mehr Details und genaue Anfahrt siehe: http://www.fraosug.de Anmeldung via: http://www.doodle.com/ugsbaxxrunkbun66

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• Customer retention - why most companies have it wrong

  - by Michel Adar

  At least in the US market it is quite common for service companies to offer an initially discounted price to new customers. While this may attract new customers and robe customers from competitors, it is my argument that it is a bad strategy for the company. This strategy gives an incentive to change companies and a disincentive to stay with the company. From the point of view of the customer, after 6 months of being a customer the company rewards the loyalty by raising the price. A better strategy would be to reward customers for staying with the company. For example, by lowering the cost by 5% every year (compound discount so it does never get to zero). This is a very rational thing to do for the company. Acquiring new customers and setting up their service is expensive, new customers also tend to use more of the common resources like customer service channels. It is probably true for most companies that the cost of providing service to a customer of 10 years is lower than providing the same service in the first year of a customer's tenure. It is only logical to pass these savings to the customer. From the customer point of view, the competition would have to offer something very attractive, whether in terms of price or service, in order for the customer to switch. Such a policy would give an advantage to the first mover, but would probably force the competitors to follow suit. Overall, I would expect that this would reduce the mobility in the market, increase loyalty, increase the investment of companies in loyal customers and ultimately, increase competition for providing a better service. Competitors may even try to break the scheme by offering customers the porting of their tenure, but that would not work that well because it would disenchant existing customers and would be costly, assuming that it is costlier to serve a customer through installation and first year. What do you think? Is this better than using "save offers" to retain flip-floppers?

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• DTrace Workshop in Wiesbaden

  - by uligraef

  DTrace gibt es ausser in Solaris noch in einer Reihe weiterer Betriebssysteme.Bei dem  FraOSUG Vortrag über DTrace wurde beschlossen noch einen DTrace Workshop zu veranstalten. Details siehe hier: Workshop DTrace Der Termin steht noch nicht genau fest. Wir suchen einen Tag der weder Werktag, Sonntag oder Feiertag ist.Die Anzahl der Anmeldungen bis zum 17. April bestimmt den Tag . Anmeldung via:  DTrace Workshop Doodle

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• How to remove Analyze option from the report in OBI 11.1.1.7.0 ?

  - by Varun

  Que) How to remove Analyze option from the report in OBI 11.1.1.7.0 ? Ans) You can change the properties of a dashboard and its pages. Specifically, you can: Change the style and description of the dashboard Add hidden named prompts to the dashboard and to its pages Specify which links (Analyze, Edit, Refresh, Print, Export, Add to Briefing Book, and Copy) are to be included with analyses at the dashboard level. Note that you can set these links at the dashboard page level and the analysis level, which override the links that you set at the dashboard level.  Rename, hide, reorder, set permissions for, and delete pages. Specify which accounts can save shared customizations and which accounts can assign default customizations for pages, and set account permissions. Specify whether the Add to Briefing Book option is to be included in the Page Options menu for pages. To change the properties of a dashboard and its pages: Edit the dashboard.  Click the Tools toolbar button and select Dashboard Properties. The "Dashboard Properties dialog" is displayed. Make the property changes that you want and click OK. Click the Save toolbar button.

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• GLP for Pillar Axiom 600 Storage System Implementation Specialist

  - by uwes

  Now availabe at OPN Competency Center. The guided learning path provides you with an overview of the Pillar Axiom 600 storage system, and the technical details that you need to become a Pillar Axiom 600 Storage System Certified Implementation Specialist.  Learn more, go to: Pillar Axiom 600 Storage System Implementation Specialist.

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• Let Me Show You Something: Instagram, Vine and Snapchat for Brands

  - by Mike Stiles

  While brands are well aware of how much more impactful images are than text-only posts on social channels, today you’re additionally being presented with platform after additional platform for hosting, doctoring and sharing photos and videos.  Can you play in every sandbox? And if you do, can you be brilliant on all of them? As has usually been the case, so far brands are sticking their toes into new platforms while not actually committing to them, or strategizing for them, or resourcing them. TrackMaven found of the 123 F500 companies using Instagram, only 22% of them are active on it. Likewise, research from Simply Measured found brands are indeed jumping in, with the number establishing a presence on Instagram up 55% over the past year. Users want them there…brand engagement has exploded 350%, and over 1/3 of the top brands have at least 10,000 followers. BUT…the top 10 brands are generating 33% of all posts, reaping 83% of all engagement. Things are also growing on Twitter’s Vine, the 6-second looping video app that hit 40 million users in August. The 7th Chamber says 5 tweets a second contain a Vine link. Other studies say branded Vines are 4 times more likely to be shared and seen than rank-and-file branded videos. Why? Users know that even if a video is pure junk, they won’t get robbed of too much of their valuable time. Vine is always upgrading so you can make sure your videos are worth viewers’ time. You can now edit videos, and save & work on several projects concurrently. What you can’t do is upload a finely crafted video into Vine, but you can do that with Instagram. The key to success? Same as with all other content; make it of value. Deliver a laugh or a lesson or both. How-to, behind the scenes peeks, contests, demos, all make sense in the short video format. Or follow Nash Grier’s example, which is to just have fun with and connect to your viewers, earning their trust that your next Vine will be as good as the last. Nash is only 15, has over 1.4 million followers, and adds about 100,000 a week. He broke out when one of his videos was re-Vined by some other kid with 300,000 followers. Make good stuff, get it in front of influencers, and your brand Vines could break out as well. Then there’s Snapchat, the “this photo will self destruct” platform. How can that be of use to brands besides offering coupons that really expire? The jury is out. But with an audience of over 100 million and a valuation of $800 million, media-with-a-time-limit is compelling. Now there’s “Snapchat Stories” that can last 24 hours and be shared to the public at large. You might be able to capitalize on how much more focus gets put on content when there’s a time limit on its availability. The underlying truth to all of this is, these are all tools. Very cool, feature rich tools, but tools. You can give the exact same art kit to 5 different people and you’d get back 5 very different works, ranging from worthless garbage to masterpiece. Brands are being called upon to be still and moving image artists. That’s what your customers are used to seeing, from a variety of sources. Commit to communicating with them accordingly. @mikestiles Photo: stock.xchng

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• NFJS Central Iowa Software Symposium Des Moines Trip Report

  - by reza_rahman

  As some of you may be aware, I recently joined the well-respected US based No Fluff Just Stuff (NFJS) Tour. If you work in the US and still don't know what the No Fluff Just Stuff (NFJS) Tour is, you are doing yourself a very serious disfavor. NFJS is by far the cheapest and most effective way to stay up to date through some world class speakers and talks. Following the US cultural tradition of old-fashioned roadshows, NFJS is basically a set program of speakers and topics offered at major US cities year round. The NFJS Central Iowa Software Symposium was held August 8 - 10 in Des Moines. The attendance at the event and my sessions was moderate by comparison to some of the other shows. It is one of the few events of it's kind that take place this part the country so it is extremely important. I had five talks total over two days, more or less back-to-back. The first one was my JavaScript + Java EE 7 talk titled "Using JavaScript/HTML5 Rich Clients with Java EE 7". This talk is basically about aligning EE 7 with the emerging JavaScript ecosystem (specifically AngularJS). The slide deck for the talk is here: JavaScript/HTML5 Rich Clients Using Java EE 7 from Reza Rahman The demo application code is posted on GitHub. The code should be a helpful resource if this development model is something that interests you. Do let me know if you need help with it but the instructions should be fairly self-explanatory. I am delivering this material at JavaOne 2014 as a two-hour tutorial. This should give me a little more bandwidth to dig a little deeper, especially on the JavaScript end. The second talk (on the second day) was our flagship Java EE 7/8 talk. Currently the talk is basically about Java EE 7 but I'm slowly evolving the talk to transform it into a Java EE 8 talk as we move forward. The following is the slide deck for the talk: JavaEE.Next(): Java EE 7, 8, and Beyond from Reza Rahman The next talk I delivered was my Cargo Tracker/Java EE + DDD talk. This talk basically overviews DDD and describes how DDD maps to Java EE using code examples/demos from the Cargo Tracker Java EE Blue Prints project. Applied Domain-Driven Design Blue Prints for Java EE from Reza Rahman The third was my talk titled "Using NoSQL with ~JPA, EclipseLink and Java EE". The talk covers an interesting gap that there is surprisingly little material on out there. The talk has three parts -- a birds-eye view of the NoSQL landscape, how to use NoSQL via a JPA centric facade using EclipseLink NoSQL, Hibernate OGM, DataNucleus, Kundera, Easy-Cassandra, etc and how to use NoSQL native APIs in Java EE via CDI. The slides for the talk are here: Using NoSQL with ~JPA, EclipseLink and Java EE from Reza Rahman The JPA based demo is available here, while the CDI based demo is available here. Both demos use MongoDB as the data store. Do let me know if you need help getting the demos up and running. I finishd off the event with a talk titled Building Java HTML5/WebSocket Applications with JSR 356. The talk introduces HTML 5 WebSocket, overviews JSR 356, tours the API and ends with a small WebSocket demo on GlassFish 4. The slide deck for the talk is posted below. Building Java HTML5/WebSocket Applications with JSR 356 from Reza Rahman The demo code is posted on GitHub: https://github.com/m-reza-rahman/hello-websocket. My next NFJS show is the Greater Atlanta Software Symposium on September 12 - 14. Here's my tour schedule so far, I'll keep you up-to-date as the tour goes forward: September 12 - 14, Atlanta. September 19 - 21, Boston. October 17 - 19, Seattle. I hope you'll take this opportunity to get some updates on Java EE as well as the other useful content on the tour?

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• 7-Eleven Improves the Digital Guest Experience With 10-Minute Application Provisioning

  - by MichaelM-Oracle

  By Vishal Mehra - Director, Cloud Computing, Oracle Consulting Making the Cloud Journey Matter There’s much more to cloud computing than cutting costs and closing data centers. In fact, cloud computing is fast becoming the engine for innovation and productivity in the digital age. Oracle Consulting Services contributes to our customers’ cloud journey by accelerating application provisioning and rapidly deploying enterprise solutions. By blending flexibility with standardization, our Middleware as a Service (MWaaS) offering is ensuring the success of many cloud initiatives. 10-Minute Application Provisioning Times at 7-Eleven As a case in point, 7-Eleven recently highlighted the scope, scale, and results of a cloud-powered environment. The world’s largest convenience store chain is rolling out a Digital Guest Experience (DGE) program across 8,500 stores in the U.S. and Canada. Everyday, 7-Eleven connects with tens of millions of customers through point-of-sale terminals, web sites, and mobile apps. Promoting customer loyalty, targeting promotions, downloading digital coupons, and accepting digital payments are all part of the roadmap for a comprehensive and rewarding customer experience. And what about the time required for deploying successive versions of this mission-critical solution? Ron Clanton, 7-Eleven's DGE Program Manager, Information Technology reported at Oracle Open World, " We are now able to provision new environments in less than 10 minutes. This includes the complete SOA Suite on Exalogic, and Enterprise Manager managing both the SOA Suite, Exalogic, and our Exadata databases ." OCS understands the complex nature of innovative solutions and has processes and expertise to help clients like 7-Eleven rapidly develop technology that enhances the customer experience with little more than the click of a button. OCS understood that the 7-Eleven roadmap required careful planning, agile development, and a cloud-capable environment to move fast and perform at enterprise scale. Business Agility Today’s business-savvy technology leaders face competing priorities as they confront the digital disruptions of the mobile revolution and next-generation enterprise applications. To support an innovation agenda, IT is required to balance competing priorities between development and operations groups. Standardization and consolidation of computing resources are the keys to success. With our operational and technical expertise promoting business agility, Oracle Consulting's deep Middleware as a Service experience can make a significant difference to our clients by empowering enterprise IT organizations with the computing environment they seek to keep up with the pace of change that digitally driven business units expect. Depending on the needs of the organization, this environment runs within a private, public, or hybrid cloud infrastructure. Through on-demand access to a shared pool of configurable computing resources, IT delivers the standard tools and methods for developing, integrating, deploying, and scaling next-generation applications. Gold profiles of predefined configurations eliminate the version mismatches among databases, application servers, and SOA suite components, delivered both by Oracle and other enterprise ISVs. These computing resources are well defined in business terms, enabling users to select what they need from a service catalog. Striking the Balance between Development and Operations As a result, development groups have the flexibility to choose among a menu of available services with descriptions of standard business functions, service level guarantees, and costs. Faced with the consumerization of enterprise IT, they can deliver the innovative customer experiences that seamlessly integrate with underlying enterprise applications and services. This cloud-powered development and testing environment accelerates release cycles to ensure agile development and rapid deployments. At the same time, the operations group is relying on certified stacks and frameworks, tuned to predefined environments and patterns. Operators can maintain a high level of security, and continue best practices for applications/systems monitoring and management. Moreover, faced with the challenges of delivering on service level agreements (SLAs) with the business units, operators can ensure performance, scalability, and reliability of the infrastructure. The elasticity of a cloud-computing environment – the ability to rapidly add virtual machines and storage in response to computing demands -- makes a difference for hardware utilization and efficiency. Contending with Continuous Change What does it take to succeed on the promise of the cloud? As the engine for innovation and productivity in the digital age, IT must face not only the technical transformations but also the organizational challenges of the cloud. Standardizing key technologies, resources, and services through cloud computing is only one part of the cloud journey. Managing relationships among multiple department and projects over time – developing the management, governance, and monitoring capabilities within IT – is an often unmentioned but all too important second part. In fact, IT must have the organizational agility to contend with continuous change. This is where a skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. With a lifecycle services approach to delivering innovative business solutions, Oracle Consulting Services has expertise and a portfolio of services to help enterprise customers succeed on their cloud journeys as well as other converging mega trends .

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• Hyperion Smart View Assistance

  - by p.anda

  (in via Akhter) Seeking more information or assistance with Hyperion Smart View?  The Oracle Technology Network (OTN) is a great first place to "stop-by".  Here the site provides access to the latest installer, general product documentation as well as Whitepapers, "Whats New" and "Oracle by Example" tutorials: OTN: Overview | Downloads | Documentation | Tutorials  For the latest documentation including Readme, New Features, User's Guide, Developer's Guide and Accessibility Guide visit: Oracle Hyperion Smart View for Office Documentation Release 11.1.2.5 Several "My Oracle Support" Knowledge (KM) Articles are available including: OBIEE 11.1.1.7 - New Features And Recommendations For Working With Microsoft Office [ Doc ID 1558070.1]- How to Integrate OBIEE with Microsoft Office Using Oracle Hyperion Smart View For Office [ Doc ID 1576336.1] - How To Create New Report From Scratch Within Excel Using Smart View [ Doc ID 1576596.1] These along with additional KM articles are being indexed in a Master Note - to keep up to-date with new articles bookmark this index page at: Master Note For Oracle Hyperion Smart View For Office Issues in OBIEE Doc ID 1589028.1

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• Excellent Source of Upgrade Information in Japanese

  - by roy.swonger

  If you are a regular reader of this blog you will know that we have enjoyed our visits to Tokyo, Osaka, and Kyoto immensely. We work very closely with our colleagues in Japan, and I would like to highlight a website that will be extremely useful to anybody who can read Japanese. The site is oracledatabase.jp/upgrade. Here is a screenshot: With plenty of good information from web articles to white papers, this site is a terrific resource for our Japanese partners and customers! 

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