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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • DOAG 2012 and Educause 2012

    - by Chris Kawalek
    Oracle understands the value of desktop virtualization and how customers have really embraced it as a top tier method to deliver access to applications and data. Just as supporting operating systems other than Windows in the enterprise desktop space started to become necessary perhaps 5-7 years ago, supporting desktop virtualization with VDI, application virtualization, thin clients, and tablet access is becoming necessary today in 2012. Any application strategy needs to have a secure mobile component, and a solution that gives you a holistic strategy across both mobile and fixed-asset (i.e., desktop PCs) devices is crucial to success. This means it's probably useful to learn about desktop virtualization, even if it's not in your typical area of responsibility. A good way to do that is at one of the many trade shows where we exhibit. Here are two examples:  DOAG 2012 Conference + Exhibition The DOAG Conference is fast approaching, starting November 20th in Nuremberg, Germany. If you've been reading this blog for a while, you might remember that we attended last year as well. This conference is fantastic for us because we get to speak directly to users of Oracle products. In many cases, those DBAs, IT managers, and other infrastructure folks are looking for ways to deal with the burgeoning BYOD model, as well as ways of streamlining their standard desktop and access technologies. We have a couple of sessions where you can learn a great deal about how Oracle can help with these points. Session Schedule (look under "Infrastruktur & Hardware") The two sessions focused on desktop virtualization are: Oracle VDI Best Practice unter Linux (Oracle VDI Best Practice Under Linux) Virtual Desktop Infrastructure Implementierungen und Praxiserfahrungen (Virtual Desktop Infrastructures Implementations and Best Practices) We will also have experts on hand at the booth to answer your questions on using desktop virtualization. If you're at the show, please stop by and say hello to our team there! Educause 2012  Another good example is Educause. We've gone the last few years to show off a slough of education oriented applications and capabilities in the Oracle product portfolio. And every year, we display those applications through Oracle desktop virtualization. This means the demonstration can easily be setup ahead of time and replicated out to however many "demo pods" that we have available. There's no need for our product teams to setup individual laptops for demos -- we can display a standardized Windows desktop virtual machine with their apps all ready to go on a whole bunch of devices like your standard trade show laptop, our Sun Ray Clients, and iPad. Educause 2012 just wrapped, so we're sorry we missed you this year. But there is always next year! Until then, here are a few pictures from this year's show: You can also watch this video to see how Catholic Education Australia uses Oracle Secure Global Desktop to help cope with the ever changing ways that people access their applications.  -Chris 

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  • Meet The MySQL Experts Podcast: MySQL Utilities

    - by Wei-Chen Chiu
    Managing a MySQL database server can become a full time job. In many occasions, one MySQL DBA needs to manage multiple, even tens of, MySQL servers, and tools that bundle a set of related tasks into a common utility can be a big time saver, allowing you spend more time improving performance and less time executing repeating tasks. While there are several such utility libraries to choose, it is often the case that you need to customize them to your needs. The MySQL Utilities library is the answer to that need. It is open source so you can modify and expand it as you see fit. In the latest episode of the "Meet the MySQL Experts" podcast series, Chuck Bell, Sr. MySQL Software Developer at Oracle, introduces a variety of recently released MySQL Utilities, and how DBAs can save significant time using the utilities. Listen to the podcast and learn the highlights in 10 minutes. If you want to gain further details, attend the on-demand webinar for a more complete introduction, including: Use cases for each utility How to group utilities for even more usability How to modify utilities for your needs How to develop and contribute new utilities  Enjoy!

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  • Oracle@info360: Advance Beyond Point Solutions To An Enterprise Content Strategy

    - by kellsey.ruppel(at)oracle.com
    The info360/AIIM conference is March 22-24 in Washington DC. We have a number of customer speakers this year talking on the theme of “Advance Beyond Point Solutions To An Enterprise Content Strategy.” These customers all started by addressing a particular use case, but then used the infrastructure they had created to quickly and cost effectively stand up solutions to new business problems.  Andy MacMillan, VP of Product Management at Oracle, will give a thought provoking opening keynote at 8:50 AM on Tuesday, March 22nd. He will be joined by Juan Jose Goldschtein, the CIO of the Organization of American States. The OAS has developed a human rights website that is the front end to a case management system for human rights violations. The implementation supports digital signatures on iPads, so their executives can approve workflows and keep cases moving forward while they are busy traveling and investigating abuses.Other customer speakers include:Tom Robinette, Director of Applications and IT Engineering, Dresser-RandRobin Crisp, Program Manager, FDAMonica Crocker, Corporate Records Manager, Land O’ LakesBrian Skapura, The American Institute of ArchitectsKathy Adams and Leslie Becker, The Nature ConservancyIrfan Motiwala, Sr. VP, Moody’s Investment ServicesMolly Wenzler, Director of Electronic Media, MeadWestvaco Other sessions include our Super Session that kicks off the Oracle Track @info360 on Wednesday. At 11:00 AM, Senior Director of Product Marketing, Howard Beader will present The Social Enterprise – Combining People, Processes and Content. This session will focus on how customers have brought social media, business process management, and content management together to supercharge their organizations. Oracle customers can arrange one-on-one meetings with Oracle executives and product experts, and attend the VIP customer appreciation event. Oracle will be joined by Oracle partners:FujitsuKesteTeamInformaticsKapowSena SystemsDTIYou can learn more about discounts for Oracle customers and register on our Oracle@info360 page.To see more about the customers and sessions that will be presented, you can look at the Oracle Track page on the AIIM/info360 website.Technorati Tags: oracle, AIIM, info360, content management, social enterprise

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  • May 2010 Chicago Architects Group Meeting

    - by Tim Murphy
    The Chicago Architects Group will be holding its next meeting on May 18th.  Please come and join us and get involved in our architect community. Register Presenter: Scott Seely  Topic: Azure For Architects       Location: TechNexus 200 S. Wacker Dr., Suite 1500 Room A/B Chicago, IL 60606 Time: 5:30 - Doors open at 5:00 del.icio.us Tags: Chicago Architects Group,Azure,Scott Seely

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  • Copy diagram with swimlanes in Enterprise Architect

    - by blomqvist
    This is a post mostly to myself, so that when I forget this I can come here and check it out :) (I forget about ctrl-b from time to time) When copying diagrams from Enterprise Architect you can use ctrl-B to include the swim-lanes. A normal ctrl-c will not give you the swim-lanes. A side effect is that ctrl—b gives you a copy of the whole diagram, you cannot select what objects to copy. So marking objects first or pressing ctrl-A to selects all is both unnecessary and meaningless since ctrl-b seems to mean: “copy the whole diagram now and include all the stuff in there, even the swimlanes” (which ctrl-A, ctrl-C does not).

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  • RPi and Java Embedded GPIO: Using Java to read input

    - by hinkmond
    Now that we've learned about using Java code to control the output of the Raspberry Pi GPIO ports (by lighting up LEDs from a Java app on the RPi for now and noting in the future the same Java code can be used to drive industrial automation or medical equipment, etc.), let's move on to learn about reading input from the RPi GPIO using Java code. As before, we need to start out with the necessary hardware. For this exercise we will connect a Static Electricity Detector to the RPi GPIO port and read the value of that sensor using Java code. The circuit we'll use is from William J. Beaty and is described at this Web link. See: Static Electricity Detector He calls it an "Electric Charge" detector, which is a bit misleading. A Field Effect Transistor is subject to nearby electro-magnetic fields, such as a static charge on a nearby object, not really an electric charge. So, this sensor will detect static electricity (or ghosts if you are into paranormal activity ). Take a look at the circuit and in the next blog posts we'll step through how to connect it to the GPIO port of your RPi and then how to write Java code to access this fun sensor. Hinkmond

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  • org.openide.awt.ColorComboBox

    - by Geertjan
    It's the time of year when a lot of NetBeans Platform tutorials are being reviewed, revised, and rewritten. Today I'm looking at the NetBeans Platform Paint Application Tutorial. Suddenly I remembered seeing something in a recent API Changes document about a new class, ColorComboBox. That means I can make the tutorial a lot simpler, since Tim Boudreau's external ColorChooser.jar is now superfluous. Here's what the ColorComboBox looks like: It works perfectly. Of course, the nice thing about using that JAR was that it showed the user how to incorporate external JARs, but I'll make sure to make a note of that in the tutorial, along the lines of "If you don't like the NetBeans Platform color combobox, and would like to replace it with your own, such as Tim's ColorChooser.jar or a JavaFX color chooser, take the following steps." In short, if you're using NetBeans APIs, write this on your ceiling above your bed: http://bits.netbeans.org/dev/javadoc/apichanges.html, check that page regularly (mark it in your calendar to do first thing every Monday morning) and you'll be aware of the latest changes as they happen.

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  • How do I programatically determine which port a SQL Server is running on?

    - by Ralph Willgoss
    How do I programatically determine which port a SQL Server is running on?/*Wrapper script for xp_readerrorlogAuthor: Ralph WillgossDate: 2nd Oct 2012This script cycles through all logs files, looking for the listening port.Normally you have to specify the log file one by one, the script removes the need for that.Param ref for: xp_readerrorlog1. Value of error log file you want to read: 0 = current, 1 = Archive #1, 2 = Archive #2, etc...2. Log file type: 1 or NULL = error log, 2 = SQL Agent log3. Search string 1: String one you want to search for4. Search string 2: String two you want to search for to further refine the results5. Search from start time6. Search to end time7. Sort order for results: N'asc' = ascending, N'desc' = descending*/USE MasterGO--  Get log countDECLARE @logcount intDROP TABLE #ResultCREATE TABLE #Result (ArchiveNo int, Date datetime, Size int)INSERT INTO #ResultEXEC xp_enumerrorlogsSET @logcount = (SELECT COUNT(*) FROM #Result)-- Search the available logsDECLARE @counter intSET @counter = 0WHILE @counter <= @logcountBEGIN   EXEC xp_readerrorlog @counter, 1, N'Server is listening on', 'any', NULL, NULL, N'asc'   SET @counter = @counter + 1ENDGO

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  • Restrict number of characters to be typed for af:autoSuggestBehavior

    - by Arunkumar Ramamoorthy
    When using AutoSuggestBehavior for a UI Component, the auto suggest list is displayed as soon as the user starts typing in the field. In this article, we will find how to restrict the autosuggest list to be displayed till the user types in couple of characters. This would be more useful in the low latency networks and also the autosuggest list is bigger. We could display a static message to let the user know that they need to type in more characters to get a list for picking a value from. Final output we would expect is like the below image Lets see how we can implement this. Assuming we have an input text for the users to enter the country name and an autosuggest behavior is added to it. <af:inputText label="Country" id="it1"> <af:autoSuggestBehavior /> </af:inputText> Also, assuming we have a VO (we'll name it as CountryView for this example), with a view criteria to filter out the VO based on the bind variable passed. Now, we would generate View Impl class from the java node (including bind variables) and then expose the setter method of the bind variable to client interface. In the View layer, we would create a tree binding for the VO and the method binding for the setter method of the bind variable exposed above, in the pagedef file As we've already added an input text and an autosuggestbehavior for the test, we would not need to build the suggested items for the autosuggest list.Let us add a method in the backing bean to return us List of select items to be bound to the autosuggest list. padding: 5px; background-color: #fbfbfb; min-height: 40px; width: 544px; height: 168px; overflow: auto;"> public List onSuggest(String searchTerm) { ArrayList<SelectItem> selectItems = new ArrayList<SelectItem>(); if(searchTerm.length()>1) { //get access to the binding context and binding container at runtime BindingContext bctx = BindingContext.getCurrent(); BindingContainer bindings = bctx.getCurrentBindingsEntry(); //set the bind variable value that is used to filter the View Object //query of the suggest list. The View Object instance has a View //Criteria assigned OperationBinding setVariable = (OperationBinding) bindings.get("setBind_CountryName"); setVariable.getParamsMap().put("value", searchTerm); setVariable.execute(); //the data in the suggest list is queried by a tree binding. JUCtrlHierBinding hierBinding = (JUCtrlHierBinding) bindings.get("CountryView1"); //re-query the list based on the new bind variable values hierBinding.executeQuery(); //The rangeSet, the list of queries entries, is of type //JUCtrlValueBndingRef. List<JUCtrlValueBindingRef> displayDataList = hierBinding.getRangeSet(); for (JUCtrlValueBindingRef displayData : displayDataList){ Row rw = displayData.getRow(); //populate the SelectItem list selectItems.add(new SelectItem( (String)rw.getAttribute("Name"), (String)rw.getAttribute("Name"))); } } else{ SelectItem a = new SelectItem("","Type in two or more characters..","",true); selectItems.add(a); } return selectItems; } So, what we are doing in the above method is, to check the length of the search term and if it is more than 1 (i.e 2 or more characters), the return the actual suggest list. Otherwise, create a read only select item new SelectItem("","Type in two or more characters..","",true); and add it to the list of suggested items to be displayed. The last parameter for the SelectItem (boolean) is to make it as readOnly, so that users would not be able to select this static message from the displayed list. Finally, bind this method to the input text's autosuggestbehavior's suggestedItems property. <af:inputText label="Country" id="it1"> <af:autoSuggestBehavior suggestedItems="#{AutoSuggestBean.onSuggest}"/> </af:inputText>

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  • Java EE @ No Fluff Just Stuff Tour

    - by reza_rahman
    If you work in the US and still don't know what the No Fluff Just Stuff (NFJS) Tour is, you are doing yourself a very serious disfavor. NFJS is basically a set program of world class speakers and topics offered at major US cities year round. I am proud to share with you that I recently joined the legendary NFJS troupe. My hope is that this will help solve the lingering problem of effectively spreading the Java EE message here in the US. I had my tour debut on April 4-5 with the NFJS New York Software Symposium. I did four of my most favorite talks and it was not that bad for a start - I have more in the coming months in Columbus Ohio, Denver Colorado and Austin Texas. More details on the tour posted on my personal blog. Hope to see you on the tour soon?

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  • Java EE @ No Fluff Just Stuff Tour

    - by reza_rahman
    If you work in the US and still don't know what the No Fluff Just Stuff (NFJS) Tour is, you are doing yourself a very serious disfavor. NFJS is by far the cheapest and most effective way to stay up to date through some world class speakers and talks. This is most certainly true for US enterprise Java developers in particular. Following the US cultural tradition of old-fashioned roadshows, NFJS is basically a set program of speakers and topics offered at major US cities year round. Many now famous world class technology speakers can trace their humble roots to NFJS. Via NFJS you basically get to have amazing training without paying for an expensive venue, lodging or travel. The events are usually on the weekends so you don't need to even skip work if you want (a great feature for consultants on tight budgets and deadlines). I am proud to share with you that I recently joined the NFJS troupe. My hope is that this will help solve the lingering problem of effectively spreading the Java EE message here in the US. For NFJS I hope my joining will help beef up perhaps much desired Java content. In any case, simply being accepted into this legendary program is an honor I could have perhaps only dreamed of a few years ago. I am very grateful to Jay Zimmerman for seeing the value in me and the Java EE content. The current speaker line-up consists of the likes of Neal Ford, Venkat Subramaniam, Nathaniel Schutta, Tim Berglund and many other great speakers. I actually had my tour debut on April 4-5 with the NFJS New York Software Symposium - basically a short train commute away from my home office. The show is traditionally one of the smaller ones and it was not that bad for a start. I look forward to doing a few more in the coming months (more on that a bit later). I had four talks back to back (really my most favorite four at the moment). The first one was a talk on JMS 2 - some of you might already know JMS is one of my most favored Java EE APIs. The slides for the talk are posted below: What’s New in Java Message Service 2 from Reza Rahman The next talk I delivered was my Cargo Tracker/Java EE + DDD talk. This talk basically overviews DDD and describes how DDD maps to Java EE using code examples/demos from the Cargo Tracker Java EE Blue Prints project. Applied Domain-Driven Design Blue Prints for Java EE from Reza Rahman The third talk I delivered was our flagship Java EE 7/8 talk. As you may know, currently the talk is basically about Java EE 7. I'll probably slowly evolve this talk to gradually transform it into a Java EE 8 talk as we move forward (I'll blog about that separately shortly). The following is the slide deck for the talk: JavaEE.Next(): Java EE 7, 8, and Beyond from Reza Rahman My last talk for the show was my JavaScript+Java EE 7 talk. This talk is basically about aligning EE 7 with the emerging JavaScript ecosystem (specifically AngularJS). The slide deck for the talk is here: JavaScript/HTML5 Rich Clients Using Java EE 7 from Reza Rahman Unsurprisingly this talk was well-attended. The demo application code is posted on GitHub. The code should be a helpful resource if this development model is something that interests you. Do let me know if you need help with it but the instructions should be fairly self-explanatory. My next NFJS show is the Central Ohio Software Symposium in Columbus on June 6-8 (sorry for the late notice - it's been a really crazy few weeks). Here's my tour schedule so far, I'll keep you up-to-date as the tour goes forward: June 6 - 8, Columbus Ohio. June 24 - 27, Denver Colorado (UberConf) - my most extensive agenda on the tour so far. July 18 - 20, Austin Texas. I hope you'll take this opportunity to get some updates on Java EE as well as the other awesome content on the tour?

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  • Jagran Prakashan Increases Staff Productivity by 40%

    - by Michael Snow
    Jagran Prakashan Increases Staff Productivity by 40%, Launches New IT Projects up to 4x Faster, Enables Mobile Service, and Improves Business Agility Oracle Customer: JPL Location:  Uttar Pradesh, India Industry: Media and Entertainment Employees:  10,000 Annual Revenue:  $100 to $500 Million Jagran Prakashan Ltd. (JPL) is one of India's premier media and communications groups with interests spanning print, advertising, event management, and mobile services for weather, cricket scores, and educational activities. It is a major media enterprise, with 300 locations across 15 states. Its impressive stable of print publications includes Dainik Jagran, the world’s most widely read daily newspaper––with a readership of over 55 million––the country’s leading afternoon dailies, and a range of popular local, bilingual, and English language newspapers. JPL was using multiple systems to manage its business processes. Users were resistant to using multiple passwords for various applications, preferring to continue their less efficient, legacy work practices. In addition, there was no single repository for sharing documents across the organization, such as company announcements or project documents. The company relied on e-mail to disseminate up-to-date company information, often missing employees. It was also time-consuming and difficult for managers to track the status of ongoing assignments or projects because collaboration and document sharing was inefficient and ineffective.With diverse businesses and many geographic locations, JPL needed to implement a centralized and user-friendly enterprise portal to improve document sharing and collaboration and increase business agility. The company implemented Oracle WebCenter Portal to create a dynamic, secure, and intuitive self-service enterprise portal to improve the user experience and increase operating efficiency. It improved staff productivity by 40%, accelerated new IT projects by up to 4x, boosted staff morale, and increased business agility.   Increases Staff Productivity by 40%, Launches New Products up to 2x Faster A word from JPL "With Oracle WebCenter Portal, we gained a dynamic, secure, and intuitive self-service enterprise portal that provided an exceptional user experience and enabled us to engage employees in a collaborative environment. It increased IT staff productivity by 40%, delivered new projects up to 4x faster, and enabled mobile service to improve our business agility.” Sarbani Bhatia, Vice President IT, Jagran Prakashahn Ltd Before implementing Oracle WebCenter Portal, JPL stored project-critical information, such as page planning of daily newspaper editions and the launch of new editions or supplements on individual laptops or in the e-mail system. Collaboration between colleagues was limited to physical meetings, telephone discussions, and e-mail. It was difficult to trace and recover important project documents when a staff member resigned, which represented a significant risk to business continuity. Employees were also averse to multiple passwords and resisted using the systems, affecting staff productivity. With Oracle WebCenter Portal, JPL created a dynamic, secure, and intuitive self-service enterprise portal with business activity streams. The portal allowed users to navigate, discover, and access information, such as advertising rates, requisition approvals, ad-hoc queries, and employee surveys from a single entry point with a single password. Managers can also upload important documents, such as new pricing for advertisers or newspaper distributors, and share them through the information and instruction section in the portal. In addition, managers can now easily track and review timelines for projects online rather than gathering information from meetings and e-mails. The company gained the ability to centrally manage information, ensured business continuity, and improved staff productivity by 40%.“In the media industry, news has a very short shelf life, so speed is crucial. Information delayed is like information lost,” said Sarbani Bhatia, vice president IT, Jagran Prakashahn Ltd. “Thanks to Oracle WebCenter Portal’s contextual collaboration tools, we can provide and share feedback for new project launches, such as career or education supplements, up to 2x faster through discussion forums or knowledge groups. Tasks that previously required four months, we now complete in one month.”In addition, the company can broadcast announcements, flash employee birthdays, and promote important events through the message section on the webpage, instead of using the e-mail system. The company can also conduct opinion polls to gauge employee response to organizational issues and improve management decision-making.“With over 10,000 employees across 300 locations, it is critical for management to hear the voice of employees and develop a cohesive organizational culture. Oracle WebCenter Portal enables employees to engage with business processes and systems in a collaborative environment, providing users with an exceptional experience,” Bhatia said. Enables Mobility Access and Increases Business Agility Newspaper advertisements generate the majority of JPL’s revenue. With most sales staff on the move, the company needed to ensure timely approval of print advertisement discounts for specific clients and meet tight publication deadlines.  By integrating Oracle WebCenter Portal seamlessly with its enterprise resource planning (ERP) system and other applications, such as the organizational mass mailing system, business intelligence, and management information system, JPL embedded its approval workflow processes into the enterprise portal and provided users with an integrated and intuitive interface. About 30% of JPL’s sales staff members now have tablets and receive advertising discount approval from managers while in the field and no longer need to return to the office, which has significantly improved efficiency and increased business agility.“Application mobility was critical for sales representatives in the field to meet stringent auditing requirements for online accountability, particularly for our newspaper advertising business. Staff member satisfaction has improved significantly now that the sales team can use tablets to access the portal––a capability we will extend to smart phones in the second stage of the implementation,” Bhatia said. Accelerates Application Development by up to 4x and Cuts Costs by up to 60% With Oracle WebCenter Portal, users can easily create, modify, and upload information to their personalized webpages without IT assistance. By seamlessly integrating Oracle WebCenter Portal with the payroll database, managers can decide which members of their team can access the page and with whom they will share information, a decision based on role or geographical location. A sales representative selling advertising space for a local language daily newspaper, for example, can upload an updated advertising rate relevant only to that particular publication. Users can also easily adapt to the new platform, thanks to its intuitive design and look, reducing the need for training and lowering resistance to using the system.Using Oracle WebCenter Portal’s out-of-the-box reusable components, such as portal pages and templates, provided JPL’s developers with a comprehensive and flexible user experience platform and increased the speed of application development. In less than five months, JPL developed more than 55 workflows. The IT team accelerated deployment of new applications by up to 4x, as they do not need to install them on individual machines now that they have a web-based environment.   “Previously, we would have spent a whole day deploying a new application for each department or location. With a browser-based environment, we have cut costs by up to 60% by reducing deployment time to zero, because our IT team can roll out a new application from a single point, thanks to Oracle WebCenter Portal,” Bhatia said. Challenges Provide a dynamic, secure, and intuitive self-service enterprise portal to improve staff productivity and ensure business continuity Enable seamless integration with multiple enterprise applications to improve workflow efficiency—including approval of print advertisement discounts—and increase business agility Improve engagement with employees and enable collaboration to enhance management decision-making Accelerate time-to-market for new services, such as new advertising programs Solutions Oracle Product and ServicesOracle WebCenter Portal 11g Increased staff productivity by 40% and enhanced user satisfaction by enabling employees to easily navigate, discover, and access information from a single, self-service enterprise portal without IT assistance Launched new products, such as career or education supplements, up to 2x faster by enabling peer collaboration and incorporating feedback generated through discussion forums, thanks to Oracle WebCenter Portal’s out-of-the-box collaboration tools Accelerated application development up to 4x by enabling developers to optimize reusable components for managing and deploying new applications in a browser-based environment rather than spending one day to install applications for each department, cutting costs by up to 60% Ensured business continuity by enabling managers to easily track and review project timelines online rather than storing important documents on individual laptops or relying on the e-mail system Increased business agility and operational efficiency by seamlessly integrating with the in-house, ERP system and embedding business processes into a single portal Boosted company revenue by enabling sales team members to submit print-advertising discount requests through mobile devices instead of waiting to return to office, ensuring timely approval from managers to meet tight publication deadlines Improved management decision-making by enabling employees to easily share and access feedback through opinion polls or forums, boosting staff morale Introduced the single sign-on capability and enhanced security by enabling managers to decide access level for staff members based on role or geographical location Reduced the need for staff training and minimized user resistance to systems by providing a dynamic and intuitive user experience Why Oracle JPL did not consider other products because the company was already using Oracle Database, Enterprise Edition with Real Application Clusters and had a positive experience with Oracle. JPL chose Oracle WebCenter Portal to ensure no compatibility issues for integration with its existing Oracle products and to take advantage of the experience and support of a reputable vendor to ensure business continuity. “We chose Oracle because we knew we could rely on its support and experience. In addition, Oracle WebCenter Portal’s speed, agility, and mobile access features were a perfect fit for our business requirements,” Bhatia said. Implementation Process JPL launched the enterprise portal to 500 users in the first phase of the project, and plans to extend this to 2,000 users when the portal is fully launched. Oracle partner PricewaterhouseCoopers used Oracle Application Development Framework for the intial set-up, user training and to develop and design sample workflows. JPL’s internal IT staff then took charge of the implementation, bringing it to completion on budget. Partner Oracle PartnerPricewaterhouseCoopers (India)

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  • Marshalling the value of a char* ANSI string DLL API parameter into a C# string

    - by Brian Biales
    For those who do not mix .NET C# code with legacy DLL's that use char* pointers on a regular basis, the process to convert the strings one way or the other is non-obvious. This is not a comprehensive article on the topic at all, but rather an example of something that took me some time to go find, maybe it will save someone else the time. I am utilizing a third party too that uses a call back function to inform my application of its progress.  This callback includes a pointer that under some circumstances is a pointer to an ANSI character string.  I just need to marshal it into a C# string variable.  Seems pretty simple, yes?  Well, it is, (as are most things, once you know how to do them). The parameter of my callback function is of type IntPtr, which implies it is an integer representation of a pointer.  If I know the pointer is pointing to a simple ANSI string, here is a simple static method to copy it to a C# string: private static string GetStringFromCharStar(IntPtr ptr) {     return System.Runtime.InteropServices.Marshal.PtrToStringAnsi(ptr); } The System.Runtime.InteropServices is where to look any time you are mixing legacy unmanaged code with your .NET application.

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  • OOW 2012: Kings of Leon & Pearl Jam - Appreciation Event

    - by Mike Dietrich
    June 15, 1992 - that was actually the day when Pearl Jam played their first concert in Serenadenhof in my hometown, Nürnberg. Oups ... that's over 20 years ago ... So I was so happy to get a ticket to this year's OOW 2012 appreciation event on Treasure Island. Every year it amazes me over and over again how the organizers manage it logistically to bring almost 40,000 people to and back from the island. Food was ... I would say fairly ok ... and beer (as always) is not - actually even though I'm not a beer drinker I wouldn't call it beer.  Kings of Leon did start. I like them a lot and owe their 2008 album Only By Night. That was a good start to warm up the crowd. And then Pearl Jam took over - and ... wooooooow ... they are such a great live band. First of all as far as I understood they were donating the money they've got for that gig to an NGO. And Eddie Vedder's voice is simply striking ... I had shivers running down my spine. They played a good excerpt of their +20 years career closing down with Alive at the very end. It seemed to everybody that the band had real fun playing there - and it was sooooo good. Thanks a lot to the person who did organize me a ticket Catching my bus back to my hotel area down at Fisherman's Wharf worked well - but I must have fallen asleep 5 minutes after we've left the parking lot. The next thing I did recognize was the bus driver pushing the breaks at Northpoint. What a wonderful night ...

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  • Be careful when installing the Blend Windows Phone 7 Add-In

    - by Laurent Bugnion
    There was a small issue today with the release of the Windows Phone Developer Tools CTP (April 2010 Refresh) refresh. The issue is that the Expression Blend Add-in Preview for Windows Phone (April Refresh) is not compatible with Blend 4.0.20408.0, which was the public RC (release candidate). A few days ago, the Blend team released a fix for an issue that was sometimes causing a crash when Blend was starting up. This new release (V4.0.20421.0) was not very well announced however, and many people (including me) did not install it. After all, Blend did not crash at startup of either of my machines, so I didn’t deem necessary to install yet a new RC. However, it is now clear that the Windows Phone 7 Add-In needs this latest-and-greatest version to work. If you have Blend 4.0.20408.0, you won’t be able to work with Windows Phone 7 in Blend. To add to the confusion, the page where you can download V4.0.20421.0 from has an error, and the wrong version number is wrong (at least at the time of writing). Do not let this confuse you. You must download this version and install it. Hopefully this helps clarify some of the confusion… Happy WinPhone7 coding :) Laurent

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  • Cooking with Wessty: WordPress and HTML 5

    - by David Wesst
    WordPress is easily one, if not the most, popular blogging platforms on the web. With the release of WordPress 3.x, the potential for what you can do with this open source software is limitless. This technique intends to show you how to get your WordPress wielding the power of the future web, that being HTML 5. --- Ingredients WordPress 3.x Your favourite HTML 5 compliant browser (e.g. Internet Explorer 9) Directions Setup WordPress on your server or host. Note: You can setup a WordPress.com account, but you will require an paid add-on to really take advantage of this technique.Login to the administration panel. Login to the administration section of your blog, using your web browser.  On the left side of the page, click the Appearance heading. Then, click on Themes. At the top of the page, select the Install Themes tab. In the search box, type the “toolbox” and click search. In the search results, you should see an theme called Toolbox. Click the Install link in the Toolbox item. A dialog window should appear with a sample picture of what the theme looks like. Click on the Install Now button in the bottom right corner. Et voila! Once the installation is done, you are done and ready to bring your blog into the future of the web. Try previewing your blog in HTML 5 by clicking the preview link.   Now, you are probably thinking “Man…HTML 5 looks like junk”. To that, I respond: “HTML was never why your site looked good in the first place. It was the CSS.” Now you have an un-stylized theme that uses HTML 5 elements throughout your WordPress site. If you want to learn how to apply CSS to your WordPress blog, you should check out the WordPress codex that pretty much covers everything there is to cover about WordPress development. Now, remember how we noted earlier that your free WordPress.com account wouldn’t take advantage of this technique? That is because, as of the time of this writing, you needed to pay a fee to use custom CSS. Remember now, this only gives you the foundation to create your own HTML 5 WordPress site. There are some HTML 5 themes out there that already look good, and were built using this as the foundation and added some CSS 3 to really spice it up. Looking forward to seeing more HTML 5 WordPress sites! Enjoy developing the future of the web. Resources Toolbox Theme JustCSS Theme WordPress Installation Tutorial WordPress Theme Development Tutorial This post also appears at http://david.wes.st

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  • Computer Networks UNISA - Chap 14 &ndash; Insuring Integrity &amp; Availability

    - by MarkPearl
    After reading this section you should be able to Identify the characteristics of a network that keep data safe from loss or damage Protect an enterprise-wide network from viruses Explain network and system level fault tolerance techniques Discuss issues related to network backup and recovery strategies Describe the components of a useful disaster recovery plan and the options for disaster contingencies What are integrity and availability? Integrity – the soundness of a networks programs, data, services, devices, and connections Availability – How consistently and reliably a file or system can be accessed by authorized personnel A number of phenomena can compromise both integrity and availability including… security breaches natural disasters malicious intruders power flaws human error users etc Although you cannot predict every type of vulnerability, you can take measures to guard against the most damaging events. The following are some guidelines… Allow only network administrators to create or modify NOS and application system users. Monitor the network for unauthorized access or changes Record authorized system changes in a change management system’ Install redundant components Perform regular health checks on the network Check system performance, error logs, and the system log book regularly Keep backups Implement and enforce security and disaster recovery policies These are just some of the basics… Malware Malware refers to any program or piece of code designed to intrude upon or harm a system or its resources. Types of Malware… Boot sector viruses Macro viruses File infector viruses Worms Trojan Horse Network Viruses Bots Malware characteristics Some common characteristics of Malware include… Encryption Stealth Polymorphism Time dependence Malware Protection There are various tools available to protect you from malware called anti-malware software. These monitor your system for indications that a program is performing potential malware operations. A number of techniques are used to detect malware including… Signature Scanning Integrity Checking Monitoring unexpected file changes or virus like behaviours It is important to decide where anti-malware tools will be installed and find a balance between performance and protection. There are several general purpose malware policies that can be implemented to protect your network including… Every compute in an organization should be equipped with malware detection and cleaning software that regularly runs Users should not be allowed to alter or disable the anti-malware software Users should know what to do in case the anti-malware program detects a malware virus Users should be prohibited from installing any unauthorized software on their systems System wide alerts should be issued to network users notifying them if a serious malware virus has been detected. Fault Tolerance Besides guarding against malware, another key factor in maintaining the availability and integrity of data is fault tolerance. Fault tolerance is the ability for a system to continue performing despite an unexpected hardware or software malfunction. Fault tolerance can be realized in varying degrees, the optimal level of fault tolerance for a system depends on how critical its services and files are to productivity. Generally the more fault tolerant the system, the more expensive it is. The following describe some of the areas that need to be considered for fault tolerance. Environment (Temperature and humidity) Power Topology and Connectivity Servers Storage Power Typical power flaws include Surges – a brief increase in voltage due to lightening strikes, solar flares or some idiot at City Power Noise – Fluctuation in voltage levels caused by other devices on the network or electromagnetic interference Brownout – A sag in voltage for just a moment Blackout – A complete power loss The are various alternate power sources to consider including UPS’s and Generators. UPS’s are found in two categories… Standby UPS – provides continuous power when mains goes down (brief period of switching over) Online UPS – is online all the time and the device receives power from the UPS all the time (the UPS is charged continuously) Servers There are various techniques for fault tolerance with servers. Server mirroring is an option where one device or component duplicates the activities of another. It is generally an expensive process. Clustering is a fault tolerance technique that links multiple servers together to appear as a single server. They share processing and storage responsibilities and if one unit in the cluster goes down, another unit can be brought in to replace it. Storage There are various techniques available including the following… RAID Arrays NAS (Storage (Network Attached Storage) SANs (Storage Area Networks) Data Backup A backup is a copy of data or program files created for archiving or safekeeping. Many different options for backups exist with various media including… These vary in cost and speed. Optical Media Tape Backup External Disk Drives Network Backups Backup Strategy After selecting the appropriate tool for performing your servers backup, devise a backup strategy to guide you through performing reliable backups that provide maximum data protection. Questions that should be answered include… What data must be backed up At what time of day or night will the backups occur How will you verify the accuracy of the backups Where and for how long will backup media be stored Who will take responsibility for ensuring that backups occurred How long will you save backups Where will backup and recovery documentation be stored Different backup methods provide varying levels of certainty and corresponding labour cost. There are also different ways to determine which files should be backed up including… Full backup – all data on all servers is copied to storage media Incremental backup – Only data that has changed since the last full or incremental backup is copied to a storage medium Differential backup – Only data that has changed since the last backup is coped to a storage medium Disaster Recovery Disaster recovery is the process of restoring your critical functionality and data after an enterprise wide outage has occurred. A disaster recovery plan is for extreme scenarios (i.e. fire, line fault, etc). A cold site is a place were the computers, devices, and connectivity necessary to rebuild a network exist but they are not appropriately configured. A warm site is a place where the computers, devices, and connectivity necessary to rebuild a network exists with some appropriately configured devices. A hot site is a place where the computers, devices, and connectivity necessary to rebuild a network exists and all are appropriately configured.

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  • Configuring the SOA Human Task Hostname by Antonis Antoniou

    - by JuergenKress
    When a human task is opened in BPM Workspace, it will try by default to connect to either localhost or the server's alias. So if you try to access the BPM Workspace remotely (from a computer other than where Oracle SOA is running) you will get an http error (unable to connect). You can fix this issue at run-time using the Enterprise Manager (EM). Login to EM and from the farm navigator select your composite by expanding the "SOA", "soa-infra" and your partition node. Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Human task,Antonis Antoniou,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Great opportunity to try Windows Azure over the next 7 days if you are a UK developer &ndash; act to

    - by Eric Nelson
    Are you a UK based developer who has been put off from trying out the Windows Azure Platform? Were you concerned that you needed to hand over credit card details even to use the introductory offer? Or concerned about how many charges you might run up as you played with “elastic computing”. Then we might have just what you need. 7 Days of access to the Windows Azure Platform – for FREE (expires June 6th 2010) If you are accepted, you will be given a Windows Azure Platfom subscription that will enable you to create Windows Azure hosted services and storage accounts, SQL Azure databases and AppFabric services without any fear of being charged between now and Sunday the 6th of June 2010. No credit card is required. Important: At the end of Sunday your subscription and all your code and data you have uploaded will be deleted. It is your responsibility to keep local copies of your code and data. Apply now To apply for this offer you need to: email ukdev AT microsoft.com with a subject line that starts “UKAZURETRAIL:” (This must  be present) In the email you need to demonstrate you are UK based (.uk email alias or address or… be creative) And you must include 30 to 100 words explaining What your interest is in the Windows Azure Platform and Cloud Computing What you would use the 7 days to explore Some notes (please read!): We have a limited number of these offers to give away on a first come, first served basis (subject to meeting the above criteria). We plan to process all request asap – but there is a UK bank holiday weekend looming. We will do our best to process all by Tues afternoon (which would still give you 5 days of access) There will be no specific support for this offer. We will not be processing any requests that arrive after Tuesday 1st. In case you were wondering, there is no equivalent offer for developer outside of the UK. This offer is a direct result of UK based training we are currently doing which has some spare Azure capacity which we wanted to make best use of. Sorry in advance if you based outside of the UK. Related Links: If you are UK based, you should also join the UK Windows Azure Platform community http://ukazure.ning.com Microsoft UK Windows Azure Platform page

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  • Telesharp: An application metadata repository that enables true agility in enterprise .NET applications.

    - by Vishal
    Tellago Studios proudly announces its newest product, a third one within a year of time : TELESHARP .NET Configuration Management has always been a nightmare for any enterprise. TeleSharp is an innovative product that addresses the most common challenges of .NET applications in the enterprise. After years of struggle developing and managing large .NET applications, we decided to create a tool that makes .NET applications truly agile. You can read more about Telesharp and what difference it can make into your enterprise. Also if you want to see Telesharp in action, check the videos about it. Click here to get more information about TeleSharp trial version! Click here to register for the TeleSharp webinar on July 6th from 2PM - 3PM EST.   -Vishal

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  • E-Business Suite - Cloning Basics & AMP Cloning - US

    - by Annemarie Provisero
    ADVISOR WEBCAST: E-Business Suite - Cloning Basics & AMP Cloning - US PRODUCT FAMILY: EBS – ATG - Utilities July 20, 2011 at 17:00 UK / 18:00 CET / 09:00 am Pacific / 10:00 am Mountain / 12:00 Eastern This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about the Cloning functionality available in the E-Business Suite Release. We are going to talk about the generic Cloning options and will then go into depth about the cloning scenario when using AMP (Applications Management Pack) within the Enterprise Manager. TOPICS WILL INCLUDE: Cloning Overview Rapidclone steps in Details Rapidclone limitations EM Grid Setup with AMP for Cloning Advantages of Cloning with AMP Cloning Procedures available with AMP Monitoring Clone Operation Few things to remember before Cloning A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support. For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Common Live Upgrade problems

    - by user12611829
    As I have worked with customers deploying Live Upgrade in their environments, several problems seem to surface over and over. With this blog article, I will try to collect these troubles, as well as suggest some workarounds. If this sounds like the beginnings of a Wiki, you would be right. At present, there is not enough material for one, so we will use this blog for the time being. I do expect new material to be posted on occasion, so if you wish to bookmark it for future reference, a permanent link can be found here. Live Upgrade copies over ZFS root clone This was introduced in Solaris 10 10/09 (u8) and the root of the problem is a duplicate entry in the source boot environments ICF configuration file. Prior to u8, a ZFS root file system was not included in /etc/vfstab, since the mount is implicit at boot time. Starting with u8, the root file system is included in /etc/vfstab, and when the boot environment is scanned to create the ICF file, a duplicate entry is recorded. Here's what the error looks like. # lucreate -n s10u9-baseline Checking GRUB menu... System has findroot enabled GRUB Analyzing system configuration. Comparing source boot environment file systems with the file system(s) you specified for the new boot environment. Determining which file systems should be in the new boot environment. Updating boot environment description database on all BEs. Updating system configuration files. Creating configuration for boot environment . Source boot environment is . Creating boot environment . Creating file systems on boot environment . Creating file system for in zone on . The error indicator ----- /usr/lib/lu/lumkfs: test: unknown operator zfs Populating file systems on boot environment . Checking selection integrity. Integrity check OK. Populating contents of mount point . This should not happen ------ Copying. Ctrl-C and cleanup If you weren't paying close attention, you might not even know this is an error. The symptoms are lucreate times that are way too long due to the extraneous copy, or the one that alerted me to the problem, the root file system is filling up - again thanks to a redundant copy. This problem has already been identified and corrected, and a patch (121431-58 or later for x86, 121430-57 for SPARC) is available. Unfortunately, this patch has not yet made it into the Solaris 10 Recommended Patch Cluster. Applying the prerequisite patches from the latest cluster is a recommendation from the Live Upgrade Survival Guide blog, so an additional step will be required until the patch is included. Let's see how this works. # patchadd -p | grep 121431 Patch: 121429-13 Obsoletes: Requires: 120236-01 121431-16 Incompatibles: Packages: SUNWluzone Patch: 121431-54 Obsoletes: 121436-05 121438-02 Requires: Incompatibles: Packages: SUNWlucfg SUNWluu SUNWlur # unzip 121431-58 # patchadd 121431-58 Validating patches... Loading patches installed on the system... Done! Loading patches requested to install. Done! Checking patches that you specified for installation. Done! Approved patches will be installed in this order: 121431-58 Checking installed patches... Executing prepatch script... Installing patch packages... Patch 121431-58 has been successfully installed. See /var/sadm/patch/121431-58/log for details Executing postpatch script... Patch packages installed: SUNWlucfg SUNWlur SUNWluu # lucreate -n s10u9-baseline Checking GRUB menu... System has findroot enabled GRUB Analyzing system configuration. INFORMATION: Unable to determine size or capacity of slice . Comparing source boot environment file systems with the file system(s) you specified for the new boot environment. Determining which file systems should be in the new boot environment. INFORMATION: Unable to determine size or capacity of slice . Updating boot environment description database on all BEs. Updating system configuration files. Creating configuration for boot environment . Source boot environment is . Creating boot environment . Cloning file systems from boot environment to create boot environment . Creating snapshot for on . Creating clone for on . Setting canmount=noauto for in zone on . Saving existing file in top level dataset for BE as //boot/grub/menu.lst.prev. Saving existing file in top level dataset for BE as //boot/grub/menu.lst.prev. Saving existing file in top level dataset for BE as //boot/grub/menu.lst.prev. File propagation successful Copied GRUB menu from PBE to ABE No entry for BE in GRUB menu Population of boot environment successful. Creation of boot environment successful. This time it took just a few seconds. A cursory examination of the offending ICF file (/etc/lu/ICF.3 in this case) shows that the duplicate root file system entry is now gone. # cat /etc/lu/ICF.3 s10u8-baseline:-:/dev/zvol/dsk/panroot/swap:swap:8388608 s10u8-baseline:/:panroot/ROOT/s10u8-baseline:zfs:0 s10u8-baseline:/vbox:pandora/vbox:zfs:0 s10u8-baseline:/setup:pandora/setup:zfs:0 s10u8-baseline:/export:pandora/export:zfs:0 s10u8-baseline:/pandora:pandora:zfs:0 s10u8-baseline:/panroot:panroot:zfs:0 s10u8-baseline:/workshop:pandora/workshop:zfs:0 s10u8-baseline:/export/iso:pandora/iso:zfs:0 s10u8-baseline:/export/home:pandora/home:zfs:0 s10u8-baseline:/vbox/HardDisks:pandora/vbox/HardDisks:zfs:0 s10u8-baseline:/vbox/HardDisks/WinXP:pandora/vbox/HardDisks/WinXP:zfs:0 Solaris 10 9/10 introduces new autoregistration file This one is actually mentioned in the Oracle Solaris 9/10 release notes. I know, I hate it when that happens too. Here's what the "error" looks like. # luupgrade -u -s /mnt -n s10u9-baseline System has findroot enabled GRUB No entry for BE in GRUB menu Copying failsafe kernel from media. 61364 blocks miniroot filesystem is Mounting miniroot at ERROR: The auto registration file does not exist or incomplete. The auto registration file is mandatory for this upgrade. Use -k argument along with luupgrade command. autoreg_file is path to auto registration information file. See sysidcfg(4) for a list of valid keywords for use in this file. The format of the file is as follows. oracle_user=xxxx oracle_pw=xxxx http_proxy_host=xxxx http_proxy_port=xxxx http_proxy_user=xxxx http_proxy_pw=xxxx For more details refer "Oracle Solaris 10 9/10 Installation Guide: Planning for Installation and Upgrade". As with the previous problem, this is also easy to work around. Assuming that you don't want to use the auto-registration feature at upgrade time, create a file that contains just autoreg=disable and pass the filename on to luupgrade. Here is an example. # echo "autoreg=disable" /var/tmp/no-autoreg # luupgrade -u -s /mnt -k /var/tmp/no-autoreg -n s10u9-baseline System has findroot enabled GRUB No entry for BE in GRUB menu Copying failsafe kernel from media. 61364 blocks miniroot filesystem is Mounting miniroot at ####################################################################### NOTE: To improve products and services, Oracle Solaris communicates configuration data to Oracle after rebooting. You can register your version of Oracle Solaris to capture this data for your use, or the data is sent anonymously. For information about what configuration data is communicated and how to control this facility, see the Release Notes or www.oracle.com/goto/solarisautoreg. INFORMATION: After activated and booted into new BE , Auto Registration happens automatically with the following Information autoreg=disable ####################################################################### Validating the contents of the media . The media is a standard Solaris media. The media contains an operating system upgrade image. The media contains version . Constructing upgrade profile to use. Locating the operating system upgrade program. Checking for existence of previously scheduled Live Upgrade requests. Creating upgrade profile for BE . Checking for GRUB menu on ABE . Saving GRUB menu on ABE . Checking for x86 boot partition on ABE. Determining packages to install or upgrade for BE . Performing the operating system upgrade of the BE . CAUTION: Interrupting this process may leave the boot environment unstable or unbootable. The Live Upgrade operation now proceeds as expected. Once the system upgrade is complete, we can manually register the system. If you want to do a hands off registration during the upgrade, see the Oracle Solaris Auto Registration section of the Oracle Solaris Release Notes for instructions on how to do that. Technocrati Tags: Oracle Solaris Patching Live Upgrade var sc_project=1193495; var sc_invisible=1; var sc_security="a46f6831";

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  • Working with packed dates in SSIS

    - by Jim Giercyk
    One of the challenges recently thrown my way was to read an EBCDIC flat file, decode packed dates, and insert the dates into a SQL table.  For those unfamiliar with packed data, it is a way to store data at the nibble level (half a byte), and was often used by mainframe programmers to conserve storage space.  In the case of my input file, the dates were 2 bytes long and  represented the number of days that have past since 01/01/1950.  My first thought was, in the words of Scooby, Hmmmmph?  But, I love a good challenge, so I dove in. Reading in the flat file was rather simple.  The only difference between reading an EBCDIC and an ASCII file is the Code Page option in the connection manager.  In my case, I needed to use Code Page 1140 for EBCDIC (I could have also used Code Page 37).       Once the code page is set correctly, SSIS can understand what it is reading and it will convert the output to the default code page, 1252.  However, packed data is either unreadable or produces non-alphabetic characters, as we can see in the preview window.   Column 1 is actually the packed date, columns 0 and 2 are the values in the rest of the file.  We are only interested in Column 1, which is a 2 byte field representing a packed date.  We know that 2 bytes of packed data can be stored in 1 byte of character data, so we are working with 4 packed digits in 2 character bytes.  If you are confused, stay tuned….this will make sense in a minute.   Right-click on your Flat File Source shape and select “Show Advanced Editor”. Here is where the magic begins. By changing the properties of the output columns, we can access the packed digits from each byte. By default, the Output Column data type is DT_STR. Since we want to look at the bytes individually and not the entire string, change the data type to DT_BYTES. Next, and most important, set UseBinaryFormat to TRUE. This will write the HEX VALUES of the output string instead of writing the character values.  Now we are getting somewhere! Next, you will need to use a Data Conversion shape in your Data Flow to transform the 2 position byte stream to a 4 position Unicode string containing the packed data.  You need the string to be 4 bytes long because it will contain the 4 packed digits.  Here is what that should look like in the Data Conversion shape: Direct the output of your data flow to a test table or file to see the results.  In my case, I created a test table.  The results looked like this:     Hold on a second!  That doesn't look like a date at all.  No, of course not.  It is a hex number which represents the days which have passed between 01/01/1950 and the date.  We have to convert the Hex value to a decimal value, and use the DATEADD function to get a date value.  Luckily, I have created a function to convert Hex to Decimal:   -- ============================================= -- Author:        Jim Giercyk -- Create date: March, 2012 -- Description:    Converts a Hex string to a decimal value -- ============================================= CREATE FUNCTION [dbo].[ftn_HexToDec] (     @hexValue NVARCHAR(6) ) RETURNS DECIMAL AS BEGIN     -- Declare the return variable here DECLARE @decValue DECIMAL IF @hexValue LIKE '0x%' SET @hexValue = SUBSTRING(@hexValue,3,4) DECLARE @decTab TABLE ( decPos1 VARCHAR(2), decPos2 VARCHAR(2), decPos3 VARCHAR(2), decPos4 VARCHAR(2) ) DECLARE @pos1 VARCHAR(1) = SUBSTRING(@hexValue,1,1) DECLARE @pos2 VARCHAR(1) = SUBSTRING(@hexValue,2,1) DECLARE @pos3 VARCHAR(1) = SUBSTRING(@hexValue,3,1) DECLARE @pos4 VARCHAR(1) = SUBSTRING(@hexValue,4,1) INSERT @decTab VALUES (CASE               WHEN @pos1 = 'A' THEN '10'                 WHEN @pos1 = 'B' THEN '11'               WHEN @pos1 = 'C' THEN '12'               WHEN @pos1 = 'D' THEN '13'               WHEN @pos1 = 'E' THEN '14'               WHEN @pos1 = 'F' THEN '15'               ELSE @pos1              END, CASE               WHEN @pos2 = 'A' THEN '10'                 WHEN @pos2 = 'B' THEN '11'               WHEN @pos2 = 'C' THEN '12'               WHEN @pos2 = 'D' THEN '13'               WHEN @pos2 = 'E' THEN '14'               WHEN @pos2 = 'F' THEN '15'               ELSE @pos2              END, CASE               WHEN @pos3 = 'A' THEN '10'                 WHEN @pos3 = 'B' THEN '11'               WHEN @pos3 = 'C' THEN '12'               WHEN @pos3 = 'D' THEN '13'               WHEN @pos3 = 'E' THEN '14'               WHEN @pos3 = 'F' THEN '15'               ELSE @pos3              END, CASE               WHEN @pos4 = 'A' THEN '10'                 WHEN @pos4 = 'B' THEN '11'               WHEN @pos4 = 'C' THEN '12'               WHEN @pos4 = 'D' THEN '13'               WHEN @pos4 = 'E' THEN '14'               WHEN @pos4 = 'F' THEN '15'               ELSE @pos4              END) SET @decValue = (CONVERT(INT,(SELECT decPos4 FROM @decTab)))         +                 (CONVERT(INT,(SELECT decPos3 FROM @decTab))*16)      +                 (CONVERT(INT,(SELECT decPos2 FROM @decTab))*(16*16)) +                 (CONVERT(INT,(SELECT decPos1 FROM @decTab))*(16*16*16))     RETURN @decValue END GO     Making use of the function, I found the decimal conversion, added that number of days to 01/01/1950 and FINALLY arrived at my “unpacked relative date”.  Here is the query I used to retrieve the formatted date, and the result set which was returned: SELECT [packedDate] AS 'Hex Value',        dbo.ftn_HexToDec([packedDate]) AS 'Decimal Value',        CONVERT(DATE,DATEADD(day,dbo.ftn_HexToDec([packedDate]),'01/01/1950'),101) AS 'Relative String Date'   FROM [dbo].[Output Table]         This technique can be used any time you need to retrieve the hex value of a character string in SSIS.  The date example may be a bit difficult to understand at first, but with SSIS becoming the preferred tool for enterprise level integration for many companies, there is no doubt that developers will encounter these types of requirements with regularity in the future. Please feel free to contact me if you have any questions.

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