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  • How to create tests for poco objects

    - by Simon G
    Hi, I'm new to mocking/testing and wanting to know what level should you go to when testing. For example in my code I have the following object: public class RuleViolation { public string ErrorMessage { get; private set; } public string PropertyName { get; private set; } public RuleViolation( string errorMessage ) { ErrorMessage = errorMessage; } public RuleViolation( string errorMessage, string propertyName ) { ErrorMessage = errorMessage; PropertyName = propertyName; } } This is a relatively simple object. So my question is: Does it need a unit test? If it does what do I test and how? Thanks

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  • Python file input string: how to handle escaped unicode characters?

    - by Michi
    In a text file (test.txt), my string looks like this: Gro\u00DFbritannien Reading it, python escapes the backslash: >>> file = open('test.txt', 'r') >>> input = file.readline() >>> input 'Gro\\u00DFbritannien' How can I have this interpreted as unicode? decode() and unicode() won't do the job. The following code writes Gro\u00DFbritannien back to the file, but I want it to be Großbritannien >>> input.decode('latin-1') u'Gro\\u00DFbritannien' >>> out = codecs.open('out.txt', 'w', 'utf-8') >>> out.write(input)

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  • argv[1] loadImage problem xcode 3.2 and snow leopard

    - by ignacionieto
    Hi Im on mac snow leopard and test these code on xcode3.2 of the Learning OpenCV everything works fine but the image doesnt appear and in the windows. I had try to understand searching for two days what does argv[1] means, but Im still no clear. Im a newbie en C++. I had the image in the same directory where the main.cpp is #include <OpenCV/cv.h> #include <OpenCV/highgui.h> int main(int argc, char** argv) { IplImage* interest_img; CvRect interest_rect; if( argc == 7 && ((interest_img= cvLoadImage( argv[1],1) ) != 0 )) { A more easy example is here: http://books.google.cl/books?id=seAgiOfu2EIC&pg=PA17&lpg=PA17&dq=cvLoadImage%28argv[1]&source=bl&ots=hRJ5bhkAOf&sig=gyYAqZBnS6lCCXJz9Fz7vzOsF-U&hl=es&ei=dvdvS-fWG8eWtgePy_WCBg&sa=X&oi=book_result&ct=result&resnum=6&ved=0CBwQ6AEwBTgK#v=onepage&q=cvLoadImage%28argv[1]&f=false both I have test it but they dont work. Please help me

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  • Perl open file problem

    - by alexBrand
    I am having some trouble trying to print from a file. Any ideas? Thanks open(STDOUT,">/home/int420_101a05/shttpd/htdocs/receipt.html"); print "alex"; close(STDOUT); open(INF,"/home/int420_101a05/shttpd/htdocs/receipt.html"); $emailBody = <INF>; close(INF); print $emailBody; ERRORS: Filehandle STDOUT reopened as INF only for input at ./test.c line 6. print() on closed filehandle STDOUT at ./test.c line 9.

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  • "The item you tried to buy is no longer available" storekit error in iphone sdk

    - by aloo
    Hi all, I'm trying to use the StoreKit API in OS3.0 for the iphone to do in app purchase. However, I'm getting the following error when trying to purchase something in the SANDBOX ENVIRONMENT. The item you tried to buy is no longer available [Environment: Sandbox] Here's the code I use to do the payments: SKPayment* payment = [SKPayment paymentWithProductIdentifier:model.productId]; [[SKPaymentQueue defaultQueue] addPayment:payment]; I've also queried storekit for the list of available products and that seems to work just fine returning the same product identifiers that I'm now using to purchase the item. I have all the products setup in iTunes Connect and created a test user. Before debugging the app I signed out of the store in the settings menu and entered my test account and password when debugging my own app. What could be going on here?

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  • First time unit testing (in silverlight)

    - by Jakob
    Hi I've searched some other posts, but most of them assumed that people knew what they were doing in their unit testing, and frankly I don't. I see the idea behind unit testing, and I'm coding an silverlight application much in the blind right now, and I'd like to write some unit tests to kind of be sure I'm on the right path. I'd like to be able to use the SL4 vs 2010 silverlight unit test project template, to keep it simple and not use external tools. So what I need an answer for are questions like: what are the methods of unit testing? what are the differences between unit tests, and automated unit tests? How do I meaningfully unit test in silverlight? What should I be aware of while unit testing (in silverlight) ? Also should I implement some kind of IRepository pattern in my silverlight app to make unit testing easier?

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  • Free Testing / Code Coverage systems for C++

    - by Billy ONeal
    I'd like to start using a Test Driven Development system for a private project since I saw my employer using it and realized it was very useful. My employer's project was in C# but mines are in C and C++. I looked around and saw that several packages exist for both Java and .NET (for example: NCover, NUnit, ...). Unfortunately I found it difficult to find good C++ testing frameworks. Do you know of any unit testing frameworks that satisfy the following requirements? IMPORTANT: Must provide code coverage statistics, as I'd like to have some idea of how well my tests cover my code-base. Must be free Usable with C++ projects EDIT: To be clear, I know of many existing unit test frameworks. The code coverage piece is what's most important.

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  • Lookahead regex produces unexpected group

    - by Ivan Yatskevich
    I'm trying to extract a page name and query string from a URL which should not contain .html Here is an example code in Java: public class TestRegex { public static void main(String[] args) { Pattern pattern = Pattern.compile("/test/(((?!\\.html).)+)\\?(.+)"); Matcher matcher = pattern.matcher("/test/page?param=value"); System.out.println(matcher.matches()); System.out.println(matcher.group(1)); System.out.println(matcher.group(2)); } } By running this code one can get the following output: true page e What's wrong with my regex so the second group contains the letter e instead of param=value?

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  • Zero code coverage with cobertura 1.9.2 but tests are working

    - by eraonel
    I run the code coverage target: <junit fork="yes" dir="${basedir}" failureProperty="test.failed"> <!-- Note the classpath order: instrumented classes are before the original (uninstrumented) classes. This is important. --> <classpath path="${instrumented.dir}" /> <classpath path="${classes.dir}" /> <classpath refid="classpath" /> <!-- The instrumented classes reference classes used by the Cobertura runtime, so Cobertura and its dependencies must be on your classpath. --> <classpath refid="cobertura.classpath" /> <formatter type="xml" /> <!--<test name="${testcase}" todir="${reports.xml.dir}" if="testcase" />--> <batchtest fork="yes" todir="${reports.xml.dir}"> <fileset dir="${classes.dir}"> <include name="**/generated/AllTests.class" /> </fileset> </batchtest> </junit> <junitreport todir="${reports.xml.dir}"> <fileset dir="${reports.xml.dir}"> <include name="TEST-*.xml" /> </fileset> <report format="frames" todir="${reports.html.dir}" /> </junitreport> Then I get the following output ( when using fork="true"): java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at net.sourceforge.cobertura.util.FileLocker.lock(FileLocker.java:124) at net.sourceforge.cobertura.coveragedata.ProjectData.saveGlobalProjectData(ProjectData.java:331) at net.sourceforge.cobertura.coveragedata.SaveTimer.run(SaveTimer.java:31) at java.lang.Thread.run(Thread.java:595) Caused by: java.io.IOException: No locks available at sun.nio.ch.FileChannelImpl.lock0(Native Method) at sun.nio.ch.FileChannelImpl.lock(FileChannelImpl.java:784) at java.nio.channels.FileChannel.lock(FileChannel.java:865) ... 8 more --------------------------------------- Unable to get lock on /vobs/rnc/rrt/roam2/roamSs/RoamMao_swb/RoamMao_bldu/ant_build/cobertura.ser.lock: null This is known to happen on Linux kernel 2.6.20. Make sure cobertura.jar is in the root classpath of the jvm process running the instrumented code. If the instrumented code is running in a web server, this means cobertura.jar should be in the web server's lib directory. Don't put multiple copies of cobertura.jar in different WEB-INF/lib directories. Only one classloader should load cobertura. It should be the root classloader. I am using Ant 1.7.0 and cobertura 1.9.2. Any ideas why there is no coverage? Test run ok as I see in my target. I have tried to switch java versions ( 1.5.0_06 and 1.6.0_10) but no difference.

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  • The type or namespace name 'Oledb' does not exist in the namespace 'System.Data' error on Web Servic

    - by Pankaj Kumar
    Hi everyone... i have a webservice that i want to test by typing the url in the address bar in the web browser localhost:1981/myProject/admin/autocomplete.asmx and when i do this it gives this compilation error CS0234: The type or namespace name 'Oledb' does not exist in the namespace 'System.Data' (are you missing an assembly reference?) i know this is because we added this in our web.config <add namespace="System.Data.Oledb"/> <add namespace ="System.Data"/> in the namespaces section..... when i call this web service through ajax it works but if i try to test it it gives this error. Is there any way to prevent this?

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  • What should be done first: Code reviews or Unit tests?

    - by goldenmean
    Hello, If a developer implements code for some module and wants to get it reviewed. What should be the order : *First unit test the module after designing test cases for the module, debugging and fixing the bugs and then give the modified code for peer code review (Pros- Code to be reviewed is 'clean' to a good extent. Reduces some avoidable review comments and rework. Cons- Developer might spend large time debugging/fixing a bug which could have pointed/anticipated in peer code reviews) Or *First do the code review with peers and then go for unit testing. What are your thoughts/experience on this? I believe this approach for unit testing, code reviewing should be programming language agnostic, but it would be interesting to know otherwise(if applicable) with specific examples. -AD

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  • Finding N contiguous zero bits in an integer to the left of the MSB position of another integer

    - by James Morris
    The problem is: given an integer val1 find the position of the highest bit set (Most Significant Bit) then, given a second integer val2 find a contiguous region of unset bits, with the minimum number of zero bits given by width to the left of the position (ie, in the higher bits). Here is the C code for my solution: typedef unsigned int t; unsigned const t_bits = sizeof(t) * CHAR_BIT; _Bool test_fit_within_left_of_msb( unsigned width, t val1, t val2, unsigned* offset_result) { unsigned offbit = 0; unsigned msb = 0; t mask; t b; while(val1 >>= 1) ++msb; while(offbit + width < t_bits - msb) { mask = (((t)1 << width) - 1) << (t_bits - width - offbit); b = val2 & mask; if (!b) { *offset_result = offbit; return true; } if (offbit++) /* this conditional bothers me! */ b <<= offbit - 1; while(b <<= 1) offbit++; } return false; } Aside from faster ways of finding the MSB of the first integer, the commented test for a zero offbit seems a bit extraneous, but necessary to skip the highest bit of type t if it is set. I have also implemented similar algorithms but working to the right of the MSB of the first number, so they don't require this seemingly extra condition. How can I get rid of this extra condition, or even, are there far more optimal solutions? Edit: Some background not strictly required. The offset result is a count of bits from the high bit, not from the low bit as maybe expected. This will be part of a wider algorithm which scans a 2D array for a 2D area of zero bits. Here, for testing, the algorithm has been simplified. val1 represents the first integer which does not have all bits set found in a row of the 2D array. From this the 2D version would scan down which is what val2 represents. Here's some output showing success and failure: t_bits:32 t_high: 10000000000000000000000000000000 ( 2147483648 ) --------- ----------------------------------- *** fit within left of msb test *** ----------------------------------- val1: 00000000000000000000000010000000 ( 128 ) val2: 01000001000100000000100100001001 ( 1091569929 ) msb: 7 offbit:0 + width: 8 = 8 mask: 11111111000000000000000000000000 ( 4278190080 ) b: 01000001000000000000000000000000 ( 1090519040 ) offbit:8 + width: 8 = 16 mask: 00000000111111110000000000000000 ( 16711680 ) b: 00000000000100000000000000000000 ( 1048576 ) offbit:12 + width: 8 = 20 mask: 00000000000011111111000000000000 ( 1044480 ) b: 00000000000000000000000000000000 ( 0 ) offbit:12 iters:10 ***** found room for width:8 at offset: 12 ***** ----------------------------------- *** fit within left of msb test *** ----------------------------------- val1: 00000000000000000000000001000000 ( 64 ) val2: 00010000000000001000010001000001 ( 268469313 ) msb: 6 offbit:0 + width: 13 = 13 mask: 11111111111110000000000000000000 ( 4294443008 ) b: 00010000000000000000000000000000 ( 268435456 ) offbit:4 + width: 13 = 17 mask: 00001111111111111000000000000000 ( 268402688 ) b: 00000000000000001000000000000000 ( 32768 ) ***** mask: 00001111111111111000000000000000 ( 268402688 ) offbit:17 iters:15 ***** no room found for width:13 ***** (iters is the count of iterations of the inner while loop)

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  • Design support for templated UserControl

    - by SaphuA
    Hello, I have created a real simple templated UserControl using the following tutorial: http://msdn.microsoft.com/en-us/library/36574bf6(VS.80).aspx I can now add this control to my mvc 2.0 application using: <components:Box BoxType="Help" Title="Content Title" runat="server"> <Content> <%: Html.TextBox("test") %> This is my awesome content!<br /> <b>Test</b> </Content> </components:Box> However, when I go to the designer, I get an exception: Type 'System.Web.UI.UserControl' does not have a public property named 'Content'. How can I fix this? I don't even need to use the drag-and-drop designer, just rendering the control will do fine. Thanks!

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  • CFHTTP PUT without a physical file

    - by E-Madd
    I'm trying to communicate with an API that requires JSON payloads via PUT method. Is it possible to do this in CFHTTP with CFHTTPPARAM without first writing a file? My code currently looks like this... <cfset json = "{'key':'value'}"> <cffile action="write" file="#ExpandPath('./test.js')#" output="#json#" /> <cfhttp method="put" url="http://servicedomain.com/api/method/" resolveurl="no" username="username" password="password"> <cfhttpparam mimetype="application/json" type="file" name="payload" file="#ExpandPath('./test.js')#" /> </cfhttp>

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  • Intelligent serial port mocks with Moq

    - by Padu Merloti
    I have to write a lot of code that deals with serial ports. Usually there will be a device connected at the other end of the wire and I usually create my own mocks to simulate their behavior. I'm starting to look at Moq to help with my unit tests. It's pretty simple to use it when you need just a stub, but I want to know if it is possible and if yes how do I create a mock for a hardware device that responds differently according to what I want to test. A simple example: One of the devices I interface with receives a command (move to position x), gives back an ACK message and goes to a "moving" state until it reaches the ordered position. I want to create a test where I send the move command and then keep querying state until it reaches the final position. I want to create two versions of the mock for two different tests, one where I expect the device to reach the final position successfully and the other where it will fail. Too much to ask?

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  • "dynamic" keyword and JSON data

    - by Peter Perhác
    An action method in my ASP.NET MVC2 application returns a JsonResult object and in my unit test I would like to check that the returned JSON object indeed contains the expected values. I tried this: 1. dynamic json = ((JsonResult)myActionResult).Data; 2. Assert.AreEqual(JsonMessagesHelper.ErrorLevel.ERROR.ToString(), json.ErrorLevel); But I get a RuntimeBinderException "'object' does not contain a definition for 'ErrorLevel'". However, when I place a breakpoint on line 2 and inspect the json dynamic variable (see picture below), it obviously does contain the ErrorLevel string and it has the expected value, so if the runtime binder wasn't playing funny the test would pass. What am I not getting? What am I doing wrong and how can I fix this? How can I make the assertion pass?

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  • Problem with LSParseDateTime function on server

    - by Saul
    When I run this test code on my development machine it works as expected. CF9.01 I am in europe using euro date format so 10/09/1957 is 10th Sept 1957. <cfset testDate="10/09/1957"> <cfoutput> Initial string = "#testDate#"<br> LSparsedatetime output = #lsparsedatetime(session.form.patientDOB)#<br> parsedatetime output = #parsedatetime(session.form.patientDOB)# </cfoutput> Output on test machine is Initial string = "10/09/1957" LSparsedatetime output = {ts '1957-09-10 00:00:00'} parsedatetime output = {ts '1957-10-09 00:00:00'} Same code , output on live server is Initial string = "10/09/1957" LSparsedatetime output = {ts '1957-10-09 00:00:00'} parsedatetime output = {ts '1957-10-09 00:00:00'} Server OS is Windows Web Server 2008 R2. I checked Control panel date and time setting and it is correctly set to London. Web server is IIS7 but I don't think that would affect anything? IN region and Language, location is set to United Kingdom and in Administrative (change system locale ) it is also correct as English (United Kingdom)

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  • Similar route mapping

    - by Denis Agarev
    I need to map to create controller what must response to two urls: "http://localhost/api/controller?id=1" (where only id value can change) "http://localhost/api/controller/anotherId/someconst" (where anotherId is the only one changing part) i map it to such route: routes.MapHttpRoute("Test", "api/{controller}/{id}/{someconst}", new { controller = "Test", someconst = RouteParameter.Optional }); And have to methods in my controller: public void Get(int id) { ... } public void Get(int anotherId, string someconst ) { ... } It works...But it doesn't look nice...cause "string someconst" is not a param, it's just a const part of url. But if i remove "string someconst" param second url wouldn't work. Is it possible to map one controller to two routes to resolve this urls to make it clear without fake param which is a const in fact?

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  • How to use jquery ajax to set the content of a div, then call JS from that div

    - by devzero
    I'm using JQuery to load the content of an mvc usercontroll: function menuShowModal(a) { $.ajax( { url: a.href, success: function (result) { $('#modalDialog').dialog('close'); var $dialog = $('<div id=\'modalDialog\'></div>') .html(result) .dialog({ autoOpen: true, title: 'Basic Dialog', modal: true }); }, cache: false, type: 'get' }); return false; } The returned HTML looks like this: <input type="text" id="navnet" value="test" /> <script type="text/javascript"> $(document).ready( function () { alert($("#navnet").val()); } ) </script> The problem is that the alert returns "undefined" and not "test" as it should, in other words the JS is executed before the html is inserted, how do I work around this?

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  • Java-script object - get variable name

    - by Mikk
    Hi, To begin with, I'm not even sure, if it is the right way to do it. Let's say, i have script (jquery included) like this: foo = function() { this.bar = function() { alert('I\'m bar'); } this.test = function() { $('body').append('<a onclick="my_var.bar();">Click me</a>'); } this.test(); } var my_var = new foo(); Is there any way, i could make variable "my_var" dynamic inside function "foo". So I could do something like $('body').append('<a onclick="'+the_variable_which_im_assigned_to+'.bar();">Click me</a>'); Thank you

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  • Chrome extension: sendMessage doesn't work

    - by user3334776
    I've already read the documentation from Google on 'message passing' a few times and have probably looked at over 10 other questions with the same problem and already tried quiet a few variations of most of their "solutions" and of what I have below... This is black magic, right? Either way, here it goes. Manifest File: { "manifest_version" : 2, "name" : "Message Test", "version" : "1.0", "browser_action": { "default_popup": "popup.html" }, "background": { "scripts": ["background.js"] }, "content_scripts": [ { "matches" : ["<all_urls>"], "js": ["message-test.js"] } ] } I'm aware extensions aren't suppose to use inline JS, but I'm leaving this in so the original question can be left as it was since I still can't get the message to send from the background page, When I switch from the popup to the background, I removed the appropriate lines from the manifest.json popup.html file: <html> <head> <script> chrome.tabs.query({active: true, currentWindow: true}, function(tabs) { chrome.tabs.sendMessage(tabs[0].id, {greeting: "hello", theMessage: "Why isn\'t this working?"}, function(response) { console.log(response.farewell); }); }); </script> </head> <body> </body> </html> OR background.js file: chrome.tabs.query({active: true, currentWindow: true}, function(tabs) { chrome.tabs.sendMessage(tabs[0].id, {greeting: "hello", theMessage: "Why isn\'t this working?"}, function(response) { console.log(response.farewell); }); }); message-test.js file: var Mymessage; chrome.runtime.onMessage.addListener(function(message, sender, sendResponse) { if (message.greeting == "hello"){ Mymessage = message.theMessage; alert(Mymessage); } else{ sendResponse({}); } }); No alert(Mymessage) goes off. I'm also trying to execute this after pressing a button from a popup and having a window at a specified url, but that's a later issue. The other files can be found here except with the background.js content wrapped in an addEventListener("click"....: http://pastebin.com/KhqxLx5y AND http://pastebin.com/JaGcp6tj

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  • Find/parse server-side <?abc?>-like tags in html document

    - by Iggyhopper
    I guess I need some regex help. I want to find all tags like <?abc?> so that I can replace it with whatever the results are for the code ran inside. I just need help regexing the tag/code string, not parsing the code inside :p. <b><?abc print 'test' ?></b> would result in <b>test</b> Edit: Not specifically but in general, matching (<?[chars] (code group) ?>)

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  • how to compare between Doctrine & Propel in symfony

    - by Patrick
    I am in the early stages of rearchitecting my company's application. The app is currently running on symfony 1.2, and I used the default ORM at the time, Propel. Symfony has since updated to 1.4 and switched default ORM to Doctrine. From my understanding, each ORM excels at particular types of database structures. Is this true or is one far and away better than the other? Are there any good methods to test which ORM would be best in my situation in a test environment using my schema (i.e.- set up dual, identical sites and run tests)?

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  • PHP Nested classes work... sort of?

    - by SeanJA
    So, if you try to do a nested class like this: //nestedtest.php class nestedTest{ function test(){ class E extends Exception{} throw new E; } } You will get an error Fatal error: Class declarations may not be nested in [...] but if you have a class in a separate file like so: //nestedtest2.php class nestedTest2{ function test(){ include('e.php'); throw new E; } } //e.php class E Extends Exception{} So, why does the second hacky way of doing it work, but the non-hacky way of doing it does not work?

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  • Let your Signature Experience drive IT-decision making

    - by Tania Le Voi
    Today’s CIO job description:  ‘’Align IT infrastructure and solutions with business goals and objectives ; AND while doing so reduce costs; BUT ALSO, be innovative, ensure the architectures are adaptable and agile as we need to act today on the changes that we may request tomorrow.”   Sound like an unachievable request? The fact is, reality dictates that CIO’s are put under this type of pressure to deliver more with less. In a past career phase I spent a few years as an IT Relationship Manager for a large Insurance company. This is a role that we see all too infrequently in many of our customers, and it’s a shame.  The purpose of this role was to build a bridge, a relationship between IT and the business. Key to achieving that goal was to ensure the same language was being spoken and more importantly that objectives were commonly understood - hence service and projects were delivered to time, to budget and actually solved the business problems. In reality IT and the business are already married, but the relationship is most often defined as ‘supplier’ of IT rather than a ‘trusted partner’. To deliver business value they need to understand how to work together effectively to attain this next level of partnership. The Business cannot compete if they do not get a new product to market ahead of the competition, or for example act in a timely manner to address a new industry problem such as a legislative change. An even better example is when the Application or Service fails and the Business takes a hit by bad publicity, being trending topics on social media and losing direct revenue from online channels. For this reason alone Business and IT need the alignment of their priorities and deliverables now more than ever! Take a look at Forrester’s recent study that found ‘many IT respondents considering themselves to be trusted partners of the business but their efforts are impaired by the inadequacy of tools and organizations’.  IT Meet the Business; Business Meet IT So what is going on? We talk about aligning the business with IT but the reality is it’s difficult to do. Like any relationship each side has different goals and needs and language can be a barrier; business vs. technology jargon! What if we could translate the needs of both sides into actionable information, backed by data both sides understand, presented in a meaningful way?  Well now we can with the Business-Driven Application Management capabilities in Oracle Enterprise Manager 12cR2! Enterprise Manager’s Business-Driven Application Management capabilities provide the information that IT needs to understand the impact of its decisions on business criteria.  No longer does IT need to be focused solely on speeds and feeds, performance and throughput – now IT can understand IT’s impact on business KPIs like inventory turns, order-to-cash cycle, pipeline-to-forecast, and similar.  Similarly, now the line of business can understand which IT services are most critical for the KPIs they care about. There are a good deal of resources on Oracle Technology Network that describe the functionality of these products, so I won’t’ rehash them here.  What I want to talk about is what you do with these products. What’s next after we meet? Where do you start? Step 1:  Identify the Signature Experience. This is THE business process (or set of processes) that is core to the business, the one that drives the economic engine, the process that a customer recognises the company brand for, reputation, the customer experience, the process that a CEO would state as his number one priority. The crème de la crème of your business! Once you have nailed this it gets easy as Enterprise Manager 12c makes it easy. Step 2:  Map the Signature Experience to underlying IT.  Taking the signature experience, map out the touch points of the components that play a part in ensuring this business transaction is successful end to end, think of it like mapping out a critical path; the applications, middleware, databases and hardware. Use the wealth of Enterprise Manager features such as Systems, Services, Business Application Targets and Business Transaction Management (BTM) to assist you. Adding Real User Experience Insight (RUEI) into the mix will make the end to end customer satisfaction story transparent. Work with the business and define meaningful key performance indicators (KPI’s) and thresholds to enable you to report and action upon. Step 3:  Observe the data over time.  You now have meaningful insight into every step enabling your signature experience and you understand the implication of that experience on your underlying IT.  Watch if for a few months, see what happens and reconvene with your business stakeholders and set clear and measurable targets which can re-define service levels.  Step 4:  Change the information about which you and the business communicate.  It’s amazing what happens when you and the business speak the same language.  You’ll be able to make more informed business and IT decisions. From here IT can identify where/how budget is spent whether on the level of support, performance, capacity, HA, DR, certification etc. IT SLA’s no longer need be focused on metrics such as %availability but structured around business process requirements. The power of this way of thinking doesn’t end here. IT staff get to see and understand how their own role contributes to the business making them accountable for the business service. Take a step further and appraise your staff on the business competencies that are linked to the service availability. For the business, the language barrier is removed by producing targeted reports on the signature experience core to the business and therefore key to the CEO. Chargeback or show back becomes easier to justify as the ‘cost of day per outage’ can be more easily calculated; the business will be able to translate the cost to the business to the cost/value of the underlying IT that supports it. Used this way, Oracle Enterprise Manager 12c is a key enabler to a harmonious relationship between the end customer the business and IT to deliver ultimate service and satisfaction. Just engage with the business upfront, make the signature experience visible and let Enterprise Manager 12c do the rest. In the next blog entry we will cover some of the Enterprise Manager features mentioned to enable you to implement this new way of working.  

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