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  • Evolution - exchange-connector, Rackspace global catalog server

    - by user10669
    I'm (trying to) switch to Ubuntu from Windows XP on my work laptop. Unfortunately, one of the dealbreakers is that I need full Exchange contact/calendar syncing. Our email is hosted by Rackspace (owa.mailseat.com). We login using the usernames of the format [email protected]. I'm trying to set up Evolution to use this account, using exchange-connector-setup-2.32. The first step, entering the OWA URL, usename and password works, and progresses to step 2, where I need to enter a Global Catalog server. I have no idea what to enter here. Everything fails. My questions are - What is the "Global Catalog server" - can I enter/run some dummy server here? - If its necessary, where can I get the information from this? I have a Windows XP machine synced up using Outlook 2007, so if I need to gather any information from that setup I can.

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  • ASP.NET 4 Website Fails to Start on Your TFS 2010 Server?

    - by jdanforth
    Getting a “Could not find permission set named ‘ASP.Net’” error on your TFS 2010 server? It may have to do with the fact you’re trying to run ASP.NET as a child site of a SharePoint Web Site. The problem is described in the “ASP.NET 4 braking changes” site:   This error occurs because the ASP.NET 4 code access security (CAS) infrastructure looks for a permission set named ASP.Net. However, the partial trust configuration file that is referenced by WSS_Minimal does not contain any permission sets with that name. Currently there is not a version of SharePoint available that is compatible with ASP.NET. As a result, you should not attempt to run an ASP.NET 4 Web site as a child site underneath SharePoint Web sites.   There is a workaround you could try by setting this in your web.config, if you know what you’re doing: <trust level="Full" originUrl="" />

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  • Resetting Your Oracle User Password with SQL Developer

    - by thatjeffsmith
    There’s nothing more annoying than having to email, call, or log a support ticket to have one of your accounts reset. This is no less annoying in the Oracle database. Those pesky security folks have determined that your password should only be valid for X days, and your time is up. Time to reset the password! Except…you can’t log into the database to reset your password. What now? Wait a second, look at this nifty thing I see in SQL Developer: Right click on my connection, reset password not available! Why not? The JDBC Driver Doesn’t Support This Operation We can’t make this call over the Oracle JDBC layer, because it hasn’t been implemented. However our primary interface, OCI, does indeed support this. In order to use the Oracle Call Interface (OCI), you need to have an Oracle Client on your machine. The good news is that this is fairly easy to get going. The Instant Client will do. You have two options, the full or ‘Lite’ Instant Clients. If you want SQL*Plus and the other client tools, go for the full. If you just want the basic drivers, go for the Lite. Either of these is fine, but mind the bit level and version of Oracle! Make sure you get a 32 bit Instant Client if you run 32 bit SQL Developer or 64 bit if you run 64 Here’s the download link What, you didn’t believe me? Mind the version of Oracle too! You want to be at the same level or higher of the database you’re working with. You can use a 11.2.0.3 client with 11.2.0.1 database but not a 10gR2 client with 11gR2 database. Clear as mud? Download and Extract Put it where you want – Program Files is as good as place as any if you have the rights. When you’re done, copy that directory path you extracted the archive to, because we’re going to add it to your Windows PATH environment variable. The easiest way to find this in Windows 7 is to open the Start dialog and type ‘path’. In Windows 8 you’ll cast your spell and wave at your screen until something happens. I recommend you put it up front so we find our DLLs first. Now with that set, let’s start up SQL Developer. Check the Connection Context menu again Bingo! What happened there? SQL Developer looks to see if it can find the OCI resources. Guess where it looks? That’s right, the PATH. If it finds what it’s looking for, and confirms the bit level is right, it will activate the Reset Password option. We have a Preference to ‘force’ an OCI/THICK connection that gives you a few other edge case features, but you do not need to enable this to activate the Reset Password. Not necessary, but won’t hurt anything either. There are a few actual benefits to using OCI powered connections, but that’s beyond the scope of today’s blog post…to be continued. Ok, so we’re ready to go. Now, where was I again? Oh yeah, my password has expired… Right click on your connection and now choose ‘Reset Password’ You’ll need to know your existing password and select a new one that meets your databases’s security standards. I Need Another Option, This Ain’t Working! If you have another account in the database, you can use the DBA Panel to reset a user’s password, or of course you can spark up a SQL*Plus session and issue the ALTER USER JEFF IDENTIFIED BY _________; command – but you knew this already, yes? I need more help ‘installing’ the Instant Client, help! There are lots and lots of resources out there on this subject. But I also know from personal experience that many of you have problems getting this to ‘work.’ The key things to remember is to download the right bit level AND make sure the client install directory is in your path. I know many folks that will just ‘install’ the Instant Client directly to one of their ‘bin’ type directories. You can do that if you want, but I prefer the cleaner method. Of course if you lack admin privs to change the PATH variable, that might be your only option. Or you could do what the original ORA- message indicated and ‘contact your DBA.’

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  • Much Ado About Nothing: Stub Objects

    - by user9154181
    The Solaris 11 link-editor (ld) contains support for a new type of object that we call a stub object. A stub object is a shared object, built entirely from mapfiles, that supplies the same linking interface as the real object, while containing no code or data. Stub objects cannot be executed — the runtime linker will kill any process that attempts to load one. However, you can link to a stub object as a dependency, allowing the stub to act as a proxy for the real version of the object. You may well wonder if there is a point to producing an object that contains nothing but linking interface. As it turns out, stub objects are very useful for building large bodies of code such as Solaris. In the last year, we've had considerable success in applying them to one of our oldest and thorniest build problems. In this discussion, I will describe how we came to invent these objects, and how we apply them to building Solaris. This posting explains where the idea for stub objects came from, and details our long and twisty journey from hallway idea to standard link-editor feature. I expect that these details are mainly of interest to those who work on Solaris and its makefiles, those who have done so in the past, and those who work with other similar bodies of code. A subsequent posting will omit the history and background details, and instead discuss how to build and use stub objects. If you are mainly interested in what stub objects are, and don't care about the underlying software war stories, I encourage you to skip ahead. The Long Road To Stubs This all started for me with an email discussion in May of 2008, regarding a change request that was filed in 2002, entitled: 4631488 lib/Makefile is too patient: .WAITs should be reduced This CR encapsulates a number of cronic issues with Solaris builds: We build Solaris with a parallel make (dmake) that tries to build as much of the code base in parallel as possible. There is a lot of code to build, and we've long made use of parallelized builds to get the job done quicker. This is even more important in today's world of massively multicore hardware. Solaris contains a large number of executables and shared objects. Executables depend on shared objects, and shared objects can depend on each other. Before you can build an object, you need to ensure that the objects it needs have been built. This implies a need for serialization, which is in direct opposition to the desire to build everying in parallel. To accurately build objects in the right order requires an accurate set of make rules defining the things that depend on each other. This sounds simple, but the reality is quite complex. In practice, having programmers explicitly specify these dependencies is a losing strategy: It's really hard to get right. It's really easy to get it wrong and never know it because things build anyway. Even if you get it right, it won't stay that way, because dependencies between objects can change over time, and make cannot help you detect such drifing. You won't know that you got it wrong until the builds break. That can be a long time after the change that triggered the breakage happened, making it hard to connect the cause and the effect. Usually this happens just before a release, when the pressure is on, its hard to think calmly, and there is no time for deep fixes. As a poor compromise, the libraries in core Solaris were built using a set of grossly incomplete hand written rules, supplemented with a number of dmake .WAIT directives used to group the libraries into sets of non-interacting groups that can be built in parallel because we think they don't depend on each other. From time to time, someone will suggest that we could analyze the built objects themselves to determine their dependencies and then generate make rules based on those relationships. This is possible, but but there are complications that limit the usefulness of that approach: To analyze an object, you have to build it first. This is a classic chicken and egg scenario. You could analyze the results of a previous build, but then you're not necessarily going to get accurate rules for the current code. It should be possible to build the code without having a built workspace available. The analysis will take time, and remember that we're constantly trying to make builds faster, not slower. By definition, such an approach will always be approximate, and therefore only incremantally more accurate than the hand written rules described above. The hand written rules are fast and cheap, while this idea is slow and complex, so we stayed with the hand written approach. Solaris was built that way, essentially forever, because these are genuinely difficult problems that had no easy answer. The makefiles were full of build races in which the right outcomes happened reliably for years until a new machine or a change in build server workload upset the accidental balance of things. After figuring out what had happened, you'd mutter "How did that ever work?", add another incomplete and soon to be inaccurate make dependency rule to the system, and move on. This was not a satisfying solution, as we tend to be perfectionists in the Solaris group, but we didn't have a better answer. It worked well enough, approximately. And so it went for years. We needed a different approach — a new idea to cut the Gordian Knot. In that discussion from May 2008, my fellow linker-alien Rod Evans had the initial spark that lead us to a game changing series of realizations: The link-editor is used to link objects together, but it only uses the ELF metadata in the object, consisting of symbol tables, ELF versioning sections, and similar data. Notably, it does not look at, or understand, the machine code that makes an object useful at runtime. If you had an object that only contained the ELF metadata for a dependency, but not the code or data, the link-editor would find it equally useful for linking, and would never know the difference. Call it a stub object. In the core Solaris OS, we require all objects to be built with a link-editor mapfile that describes all of its publically available functions and data. Could we build a stub object using the mapfile for the real object? It ought to be very fast to build stub objects, as there are no input objects to process. Unlike the real object, stub objects would not actually require any dependencies, and so, all of the stubs for the entire system could be built in parallel. When building the real objects, one could link against the stub objects instead of the real dependencies. This means that all the real objects can be built built in parallel too, without any serialization. We could replace a system that requires perfect makefile rules with a system that requires no ordering rules whatsoever. The results would be considerably more robust. We immediately realized that this idea had potential, but also that there were many details to sort out, lots of work to do, and that perhaps it wouldn't really pan out. As is often the case, it would be necessary to do the work and see how it turned out. Following that conversation, I set about trying to build a stub object. We determined that a faithful stub has to do the following: Present the same set of global symbols, with the same ELF versioning, as the real object. Functions are simple — it suffices to have a symbol of the right type, possibly, but not necessarily, referencing a null function in its text segment. Copy relocations make data more complicated to stub. The possibility of a copy relocation means that when you create a stub, the data symbols must have the actual size of the real data. Any error in this will go uncaught at link time, and will cause tragic failures at runtime that are very hard to diagnose. For reasons too obscure to go into here, involving tentative symbols, it is also important that the data reside in bss, or not, matching its placement in the real object. If the real object has more than one symbol pointing at the same data item, we call these aliased symbols. All data symbols in the stub object must exhibit the same aliasing as the real object. We imagined the stub library feature working as follows: A command line option to ld tells it to produce a stub rather than a real object. In this mode, only mapfiles are examined, and any object or shared libraries on the command line are are ignored. The extra information needed (function or data, size, and bss details) would be added to the mapfile. When building the real object instead of the stub, the extra information for building stubs would be validated against the resulting object to ensure that they match. In exploring these ideas, I immediately run headfirst into the reality of the original mapfile syntax, a subject that I would later write about as The Problem(s) With Solaris SVR4 Link-Editor Mapfiles. The idea of extending that poor language was a non-starter. Until a better mapfile syntax became available, which seemed unlikely in 2008, the solution could not involve extentions to the mapfile syntax. Instead, we cooked up the idea (hack) of augmenting mapfiles with stylized comments that would carry the necessary information. A typical definition might look like: # DATA(i386) __iob 0x3c0 # DATA(amd64,sparcv9) __iob 0xa00 # DATA(sparc) __iob 0x140 iob; A further problem then became clear: If we can't extend the mapfile syntax, then there's no good way to extend ld with an option to produce stub objects, and to validate them against the real objects. The idea of having ld read comments in a mapfile and parse them for content is an unacceptable hack. The entire point of comments is that they are strictly for the human reader, and explicitly ignored by the tool. Taking all of these speed bumps into account, I made a new plan: A perl script reads the mapfiles, generates some small C glue code to produce empty functions and data definitions, compiles and links the stub object from the generated glue code, and then deletes the generated glue code. Another perl script used after both objects have been built, to compare the real and stub objects, using data from elfdump, and validate that they present the same linking interface. By June 2008, I had written the above, and generated a stub object for libc. It was a useful prototype process to go through, and it allowed me to explore the ideas at a deep level. Ultimately though, the result was unsatisfactory as a basis for real product. There were so many issues: The use of stylized comments were fine for a prototype, but not close to professional enough for shipping product. The idea of having to document and support it was a large concern. The ideal solution for stub objects really does involve having the link-editor accept the same arguments used to build the real object, augmented with a single extra command line option. Any other solution, such as our prototype script, will require makefiles to be modified in deeper ways to support building stubs, and so, will raise barriers to converting existing code. A validation script that rederives what the linker knew when it built an object will always be at a disadvantage relative to the actual linker that did the work. A stub object should be identifyable as such. In the prototype, there was no tag or other metadata that would let you know that they weren't real objects. Being able to identify a stub object in this way means that the file command can tell you what it is, and that the runtime linker can refuse to try and run a program that loads one. At that point, we needed to apply this prototype to building Solaris. As you might imagine, the task of modifying all the makefiles in the core Solaris code base in order to do this is a massive task, and not something you'd enter into lightly. The quality of the prototype just wasn't good enough to justify that sort of time commitment, so I tabled the project, putting it on my list of long term things to think about, and moved on to other work. It would sit there for a couple of years. Semi-coincidentally, one of the projects I tacked after that was to create a new mapfile syntax for the Solaris link-editor. We had wanted to do something about the old mapfile syntax for many years. Others before me had done some paper designs, and a great deal of thought had already gone into the features it should, and should not have, but for various reasons things had never moved beyond the idea stage. When I joined Sun in late 2005, I got involved in reviewing those things and thinking about the problem. Now in 2008, fresh from relearning for the Nth time why the old mapfile syntax was a huge impediment to linker progress, it seemed like the right time to tackle the mapfile issue. Paving the way for proper stub object support was not the driving force behind that effort, but I certainly had them in mind as I moved forward. The new mapfile syntax, which we call version 2, integrated into Nevada build snv_135 in in February 2010: 6916788 ld version 2 mapfile syntax PSARC/2009/688 Human readable and extensible ld mapfile syntax In order to prove that the new mapfile syntax was adequate for general purpose use, I had also done an overhaul of the ON consolidation to convert all mapfiles to use the new syntax, and put checks in place that would ensure that no use of the old syntax would creep back in. That work went back into snv_144 in June 2010: 6916796 OSnet mapfiles should use version 2 link-editor syntax That was a big putback, modifying 517 files, adding 18 new files, and removing 110 old ones. I would have done this putback anyway, as the work was already done, and the benefits of human readable syntax are obvious. However, among the justifications listed in CR 6916796 was this We anticipate adding additional features to the new mapfile language that will be applicable to ON, and which will require all sharable object mapfiles to use the new syntax. I never explained what those additional features were, and no one asked. It was premature to say so, but this was a reference to stub objects. By that point, I had already put together a working prototype link-editor with the necessary support for stub objects. I was pleased to find that building stubs was indeed very fast. On my desktop system (Ultra 24), an amd64 stub for libc can can be built in a fraction of a second: % ptime ld -64 -z stub -o stubs/libc.so.1 -G -hlibc.so.1 \ -ztext -zdefs -Bdirect ... real 0.019708910 user 0.010101680 sys 0.008528431 In order to go from prototype to integrated link-editor feature, I knew that I would need to prove that stub objects were valuable. And to do that, I knew that I'd have to switch the Solaris ON consolidation to use stub objects and evaluate the outcome. And in order to do that experiment, ON would first need to be converted to version 2 mapfiles. Sub-mission accomplished. Normally when you design a new feature, you can devise reasonably small tests to show it works, and then deploy it incrementally, letting it prove its value as it goes. The entire point of stub objects however was to demonstrate that they could be successfully applied to an extremely large and complex code base, and specifically to solve the Solaris build issues detailed above. There was no way to finesse the matter — in order to move ahead, I would have to successfully use stub objects to build the entire ON consolidation and demonstrate their value. In software, the need to boil the ocean can often be a warning sign that things are trending in the wrong direction. Conversely, sometimes progress demands that you build something large and new all at once. A big win, or a big loss — sometimes all you can do is try it and see what happens. And so, I spent some time staring at ON makefiles trying to get a handle on how things work, and how they'd have to change. It's a big and messy world, full of complex interactions, unspecified dependencies, special cases, and knowledge of arcane makefile features... ...and so, I backed away, put it down for a few months and did other work... ...until the fall, when I felt like it was time to stop thinking and pondering (some would say stalling) and get on with it. Without stubs, the following gives a simplified high level view of how Solaris is built: An initially empty directory known as the proto, and referenced via the ROOT makefile macro is established to receive the files that make up the Solaris distribution. A top level setup rule creates the proto area, and performs operations needed to initialize the workspace so that the main build operations can be launched, such as copying needed header files into the proto area. Parallel builds are launched to build the kernel (usr/src/uts), libraries (usr/src/lib), and commands. The install makefile target builds each item and delivers a copy to the proto area. All libraries and executables link against the objects previously installed in the proto, implying the need to synchronize the order in which things are built. Subsequent passes run lint, and do packaging. Given this structure, the additions to use stub objects are: A new second proto area is established, known as the stub proto and referenced via the STUBROOT makefile macro. The stub proto has the same structure as the real proto, but is used to hold stub objects. All files in the real proto are delivered as part of the Solaris product. In contrast, the stub proto is used to build the product, and then thrown away. A new target is added to library Makefiles called stub. This rule builds the stub objects. The ld command is designed so that you can build a stub object using the same ld command line you'd use to build the real object, with the addition of a single -z stub option. This means that the makefile rules for building the stub objects are very similar to those used to build the real objects, and many existing makefile definitions can be shared between them. A new target is added to the Makefiles called stubinstall which delivers the stub objects built by the stub rule into the stub proto. These rules reuse much of existing plumbing used by the existing install rule. The setup rule runs stubinstall over the entire lib subtree as part of its initialization. All libraries and executables link against the objects in the stub proto rather than the main proto, and can therefore be built in parallel without any synchronization. There was no small way to try this that would yield meaningful results. I would have to take a leap of faith and edit approximately 1850 makefiles and 300 mapfiles first, trusting that it would all work out. Once the editing was done, I'd type make and see what happened. This took about 6 weeks to do, and there were many dark days when I'd question the entire project, or struggle to understand some of the many twisted and complex situations I'd uncover in the makefiles. I even found a couple of new issues that required changes to the new stub object related code I'd added to ld. With a substantial amount of encouragement and help from some key people in the Solaris group, I eventually got the editing done and stub objects for the entire workspace built. I found that my desktop system could build all the stub objects in the workspace in roughly a minute. This was great news, as it meant that use of the feature is effectively free — no one was likely to notice or care about the cost of building them. After another week of typing make, fixing whatever failed, and doing it again, I succeeded in getting a complete build! The next step was to remove all of the make rules and .WAIT statements dedicated to controlling the order in which libraries under usr/src/lib are built. This came together pretty quickly, and after a few more speed bumps, I had a workspace that built cleanly and looked like something you might actually be able to integrate someday. This was a significant milestone, but there was still much left to do. I turned to doing full nightly builds. Every type of build (open, closed, OpenSolaris, export, domestic) had to be tried. Each type failed in a new and unique way, requiring some thinking and rework. As things came together, I became aware of things that could have been done better, simpler, or cleaner, and those things also required some rethinking, the seeking of wisdom from others, and some rework. After another couple of weeks, it was in close to final form. My focus turned towards the end game and integration. This was a huge workspace, and needed to go back soon, before changes in the gate would made merging increasingly difficult. At this point, I knew that the stub objects had greatly simplified the makefile logic and uncovered a number of race conditions, some of which had been there for years. I assumed that the builds were faster too, so I did some builds intended to quantify the speedup in build time that resulted from this approach. It had never occurred to me that there might not be one. And so, I was very surprised to find that the wall clock build times for a stock ON workspace were essentially identical to the times for my stub library enabled version! This is why it is important to always measure, and not just to assume. One can tell from first principles, based on all those removed dependency rules in the library makefile, that the stub object version of ON gives dmake considerably more opportunities to overlap library construction. Some hypothesis were proposed, and shot down: Could we have disabled dmakes parallel feature? No, a quick check showed things being build in parallel. It was suggested that we might be I/O bound, and so, the threads would be mostly idle. That's a plausible explanation, but system stats didn't really support it. Plus, the timing between the stub and non-stub cases were just too suspiciously identical. Are our machines already handling as much parallelism as they are capable of, and unable to exploit these additional opportunities? Once again, we didn't see the evidence to back this up. Eventually, a more plausible and obvious reason emerged: We build the libraries and commands (usr/src/lib, usr/src/cmd) in parallel with the kernel (usr/src/uts). The kernel is the long leg in that race, and so, wall clock measurements of build time are essentially showing how long it takes to build uts. Although it would have been nice to post a huge speedup immediately, we can take solace in knowing that stub objects simplify the makefiles and reduce the possibility of race conditions. The next step in reducing build time should be to find ways to reduce or overlap the uts part of the builds. When that leg of the build becomes shorter, then the increased parallelism in the libs and commands will pay additional dividends. Until then, we'll just have to settle for simpler and more robust. And so, I integrated the link-editor support for creating stub objects into snv_153 (November 2010) with 6993877 ld should produce stub objects PSARC/2010/397 ELF Stub Objects followed by the work to convert the ON consolidation in snv_161 (February 2011) with 7009826 OSnet should use stub objects 4631488 lib/Makefile is too patient: .WAITs should be reduced This was a huge putback, with 2108 modified files, 8 new files, and 2 removed files. Due to the size, I was allowed a window after snv_160 closed in which to do the putback. It went pretty smoothly for something this big, a few more preexisting race conditions would be discovered and addressed over the next few weeks, and things have been quiet since then. Conclusions and Looking Forward Solaris has been built with stub objects since February. The fact that developers no longer specify the order in which libraries are built has been a big success, and we've eliminated an entire class of build error. That's not to say that there are no build races left in the ON makefiles, but we've taken a substantial bite out of the problem while generally simplifying and improving things. The introduction of a stub proto area has also opened some interesting new possibilities for other build improvements. As this article has become quite long, and as those uses do not involve stub objects, I will defer that discussion to a future article.

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  • March 24 VTSQL Meeting: BI with SQL Server guru Rushabh Mehta

    When: March 24th, 6PM Where: Competitive Computing, Colchester Vermont (www.competitive.com) From Zero to BI in 10 Minutes or less By Rushabh Mehta Finally a technology that the Information Worker can use to take raw data and turn it into valuable information in a matter of minutes from the comfort of their own desktop! In this very exciting and interactive session full of exciting demos, we will walk you through taking raw information from a variety of sources and building a powerful analytical...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Can't Log in to Lubuntu 12.04 X Server

    - by isomorphismes
    As of rebooting yesterday I can't login as myself to the X server part of 64-bit Lubuntu 12.04. Same problem as Can not get passed the login screen but that solution didn't work for me. Troubleshooting steps I already took: I can log in as guest (with whatever window manager) to the graphic (X) view of Lubuntu. log in as myself into a virtual terminal. (In fact I'm writing this from w3m for that reason.) So I know my password is correct and that most aspects of the system are working. One of the top google results for "can't log into lubuntu" mentioned a disk-full problem on netbooks; I don't have that problem. Let me know if I need to paste any messages or config files to make this question clearer and I'll do so. $ ls -l /home total 12 drwxr-xr-x 99 me me 12288 May 26 14:16 me $ ls -ld /tmp drwxrwxrwt 16 root root 4096 May 26 15:46 /tmp

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  • Oracle... and InfiniBand.

    - by jenny.gelhausen
    Beginning Sunday, 14th March 2010 the OpenFabrics Alliance has been hosting its annual conference in Sonoma, California. On Monday morning, Tim Shetler - VP of Product Management at Oracle - addressed a conference room full to the brim with the industry's InfiniBand luminaries. That same afternoon, Sumanta Chatterjee, Senior Director of Development at Oracle, was publicly lauded by moderator Bill Boas for being a long-standing, pivotal driver and crucial member of the community. A testament to InfiniBand's building momentum, it is no surprise to find it at the core of Oracle's flagship product, the Sun Oracle Database Machine. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • Suggestions on managing social media accounts

    - by Rob
    As a company we now have Facebook, LinkedIN, Twitter and now Google+, is there a way to easily manage all these accounts without having to log into them individually? Things like posting content to each one is becoming a full time job in itself, is there a way to post once that in turn posts to all other accounts? I used to use http://ping.fm/ a long time ago, has there been any advancements in something similar to this? With friend lists, news feeds etc etc for each one, I wish there was a way to manage them all in one place with a service/tool!

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  • Should I be paid for time spent learning a framework?

    - by nate-bit
    To give light to the situation: I am currently one of two programmers working in a small startup software company. Part of my job requires me to learn a Web development framework that I am not currently familiar with. I get paid by the hour. So the question is: Is it wholly ethical to spend multiple hours of the day reading through documentation and tutorials and be paid for this time where I am not actively developing for our product? Or should the bulk of this learning be done at home, or otherwise off hours, to allow for more full-on development of our application during the work day?

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  • Getting started with Oracle Database In-Memory Part III - Querying The IM Column Store

    - by Maria Colgan
    In my previous blog posts, I described how to install, enable, and populate the In-Memory column store (IM column store). This weeks post focuses on how data is accessed within the IM column store. Let’s take a simple query “What is the most expensive air-mail order we have received to date?” SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE  lo_shipmode = 5; The LINEORDER table has been populated into the IM column store and since we have no alternative access paths (indexes or views) the execution plan for this query is a full table scan of the LINEORDER table. You will notice that the execution plan has a new set of keywords “IN MEMORY" in the access method description in the Operation column. These keywords indicate that the LINEORDER table has been marked for INMEMORY and we may use the IM column store in this query. What do I mean by “may use”? There are a small number of cases were we won’t use the IM column store even though the object has been marked INMEMORY. This is similar to how the keyword STORAGE is used on Exadata environments. You can confirm that the IM column store was actually used by examining the session level statistics, but more on that later. For now let's focus on how the data is accessed in the IM column store and why it’s faster to access the data in the new column format, for analytical queries, rather than the buffer cache. There are four main reasons why accessing the data in the IM column store is more efficient. 1. Access only the column data needed The IM column store only has to scan two columns – lo_shipmode and lo_ordtotalprice – to execute this query while the traditional row store or buffer cache has to scan all of the columns in each row of the LINEORDER table until it reaches both the lo_shipmode and the lo_ordtotalprice column. 2. Scan and filter data in it's compressed format When data is populated into the IM column it is automatically compressed using a new set of compression algorithms that allow WHERE clause predicates to be applied against the compressed formats. This means the volume of data scanned in the IM column store for our query will be far less than the same query in the buffer cache where it will scan the data in its uncompressed form, which could be 20X larger. 3. Prune out any unnecessary data within each column The fastest read you can execute is the read you don’t do. In the IM column store a further reduction in the amount of data accessed is possible due to the In-Memory Storage Indexes(IM storage indexes) that are automatically created and maintained on each of the columns in the IM column store. IM storage indexes allow data pruning to occur based on the filter predicates supplied in a SQL statement. An IM storage index keeps track of minimum and maximum values for each column in each of the In-Memory Compression Unit (IMCU). In our query the WHERE clause predicate is on the lo_shipmode column. The IM storage index on the lo_shipdate column is examined to determine if our specified column value 5 exist in any IMCU by comparing the value 5 to the minimum and maximum values maintained in the Storage Index. If the value 5 is outside the minimum and maximum range for an IMCU, the scan of that IMCU is avoided. For the IMCUs where the value 5 does fall within the min, max range, an additional level of data pruning is possible via the metadata dictionary created when dictionary-based compression is used on IMCU. The dictionary contains a list of the unique column values within the IMCU. Since we have an equality predicate we can easily determine if 5 is one of the distinct column values or not. The combination of the IM storage index and dictionary based pruning, enables us to only scan the necessary IMCUs. 4. Use SIMD to apply filter predicates For the IMCU that need to be scanned Oracle takes advantage of SIMD vector processing (Single Instruction processing Multiple Data values). Instead of evaluating each entry in the column one at a time, SIMD vector processing allows a set of column values to be evaluated together in a single CPU instruction. The column format used in the IM column store has been specifically designed to maximize the number of column entries that can be loaded into the vector registers on the CPU and evaluated in a single CPU instruction. SIMD vector processing enables the Oracle Database In-Memory to scan billion of rows per second per core versus the millions of rows per second per core scan rate that can be achieved in the buffer cache. I mentioned earlier in this post that in order to confirm the IM column store was used; we need to examine the session level statistics. You can monitor the session level statistics by querying the performance views v$mystat and v$statname. All of the statistics related to the In-Memory Column Store begin with IM. You can see the full list of these statistics by typing: display_name format a30 SELECT display_name FROM v$statname WHERE  display_name LIKE 'IM%'; If we check the session statistics after we execute our query the results would be as follow; SELECT Max(lo_ordtotalprice) most_expensive_order FROM lineorderWHERE lo_shipmode = 5; SELECT display_name FROM v$statname WHERE  display_name IN ('IM scan CUs columns accessed',                        'IM scan segments minmax eligible',                        'IM scan CUs pruned'); As you can see, only 2 IMCUs were accessed during the scan as the majority of the IMCUs (44) in the LINEORDER table were pruned out thanks to the storage index on the lo_shipmode column. In next weeks post I will describe how you can control which queries use the IM column store and which don't. +Maria Colgan

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  • Friday Spotlight: The Value of Oracle Linux

    - by Chris Kawalek
    Happy Friday! Our spotlight this week is on a brand new white paper, chock full of fantastic information about Oracle Linux. From the intro to Oracle Linux - Maximize Value, Minimize Cost: "This paper describes the savings and efficiencies that an IT department can realize by choosing Oracle Linux as their enterprise standard. It highlights sample deployments and explains how deploying Oracle Linux can reduce operational costs and result in less downtime, improved productivity, and greater opportunities for revenue generation.?" The paper explains exactly how Oracle Linux can reduce costs, and goes into some of the features of Oracle Linux that can make it more valuable for your organization. Read the paper now. Have a great week! -Chris 

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  • Undocumented Gmail Search Operator Ferrets Out Large Email Attachments

    - by Jason Fitzpatrick
    If you’re looking for a way to quickly find large email attachments in your Gmail account, this undocumented search operator makes it simple to zero in on the hulking attachments hiding out in your inbox. To use the search operator simply plug in “size:” and some value to narrow your search to only emails that size or larger. In the screenshot above we searched for “size:20000000″ to search for files roughly 20MB or larger (if you want to be extremely precise, a true 20MB search would be “size:20971520″). If you’re looking to clean up your Gmail account this is a nearly zero-effort way to find the biggest space hogs–in our case, we found an email packed with massive PDF files from a 5 year old project that we were more than happy to purge. Finding Large Attachments in Google Mail/Gmail [via gHacks] 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • What You Said: How You Keep Your Email SPAM Free and Tidy

    - by Jason Fitzpatrick
    Earlier this week we asked you to share your favorite tips and tricks for keeping your inbox tidy. Now we’re back to share your–rather aggressive–SPAM dodging tricks. HTG readers are serious about beating back SPAM. While some readers such as TechGeek01 took a fairly laid back approach to junk mail: I usually just read emails, and delete them when my inbox gets kinda full. As for spam, I mark it as such, and the automated spam filter usually catches it the next time. It’s a fairly simple method, I know, but it’s efficient, and takes almost no effort, other than a monthly cleaning. For other readers it was outright war. ArchersCall uses a system of layers and whitelists: I have a triple system and rarely see spam. How to Banish Duplicate Photos with VisiPic How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

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  • Announcing: Oracle Database 11g R2 Certification on Oracle Linux 6

    - by Monica Kumar
    Oracle Announces the Certification of the Oracle Database on Oracle Linux 6 and Red Hat Enterprise Linux 6 Yesterday we announced the certification of Oracle Database 11g R2 with Oracle Linux 6 and Unbreakable Enterprise Kernel. Here are the key highlights: Oracle Database 11g Release 2 (R2) and Oracle Fusion Middleware 11g Release 1 (R1) are immediately available on Oracle Linux 6 with the Unbreakable Enterprise Kernel. Oracle Database 11g R2 and Oracle Fusion Middleware 11g R1 will be available on Red Hat Enterprise Linux 6 (RHEL6) and Oracle Linux 6 with the Red Hat Compatible Kernel in 90 days. Oracle offers direct Linux support to customers running RHEL6, Oracle Linux 6, or a combination of both. Oracle Linux will continue to maintain compatibility with Red Hat Linux. Read the full press release. 

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  • Microsoft Patches Bugs, Improves Visual Studio 2012

    First, let's talk about the bug patches. Programs getting fixes include Windows, Internet Explorer, Office, the .NET Framework, Microsoft Dynamics AX and Microsoft Visual Basic. You can read the full security advisory. Out of the seven bulletins containing the fixes, three were deemed critical, which means a hacker could exploit an unpatched system by remotely executing malicious code. The remaining four were dubbed important; if exploited, they could give an attacker elevated privileges. Multiple versions of the Windows operating system and Internet Explorer should receive these patches....

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  • Getting many files from a SharePoint Document Library the easy way

    - by Stacy Vicknair
    As an individual who does not use Internet Explorer as their primary browser, there is a great feature that you may never notice that allows you to easily copy files to and from a document library: the Open in Windows Explorer link. In browsers such as Chrome or Firefox this link may not appear. I know this isn’t a major groundbreaking feature, but it’s really easy to overlook and it’s worth knowing about, especially when you need to create a local copy of a full document library. In this quick blog we’ll go over how to access this feature in both SharePoint 2007 and 2010. First, make sure you are in Internet Explorer. These options may not show in other browsers. In SharePoint 2007, browse to the document library you would like to access then select Actions > Open with Windows Explorer. In SharePoint 2010, browse to the document library you would like to access then select Library Tools > Library > Open with Explorer from the ribbon.

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  • Installing on a mac without a CD burner or USB boot

    - by Rafael
    I am new to Ubuntu, i installed it in an old PC and now it works GREAT!!! My Macbook pro has a glitch and refuses to run Mac OS X, so i installed Windows, and i really want Ubuntu since Windows is not for me. Here's the problem(s) my drive only READS DVDs, if i put a blank in it, it will ignore it and my mac has the updated EFI, so no booting from a USB connected device! I also tried Wubi, but then i cant make it a FULL partition and get rid of windows!!! Thank you!

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  • How to restore your production database without needing additional storage

    - by David Atkinson
    Production databases can get very large. This in itself is to be expected, but when a copy of the database is needed the database must be restored, requiring additional and costly storage.  For example, if you want to give each developer a full copy of your production server, you'll need n times the storage cost for your n-developer team. The same is true for any test databases that are created during the course of your project lifecycle. If you've read my previous blog posts, you'll be aware that I've been focusing on the database continuous integration theme. In my CI setup I create a "production"-equivalent database directly from its source control representation, and use this to test my upgrade scripts. Despite this being a perfectly valid and practical thing to do as part of a CI setup, it's not the exact equivalent to running the upgrade script on a copy of the actual production database. So why shouldn't I instead simply restore the most recent production backup as part of my CI process? There are two reasons why this would be impractical. 1. My CI environment isn't an exact copy of my production environment. Indeed, this would be the case in a perfect world, and it is strongly recommended as a good practice if you follow Jez Humble and David Farley's "Continuous Delivery" teachings, but in practical terms this might not always be possible, especially where storage is concerned. It may just not be possible to restore a huge production database on the environment you've been allotted. 2. It's not just about the storage requirements, it's also the time it takes to do the restore. The whole point of continuous integration is that you are alerted as early as possible whether the build (yes, the database upgrade script counts!) is broken. If I have to run an hour-long restore each time I commit a change to source control I'm just not going to get the feedback quickly enough to react. So what's the solution? Red Gate has a technology, SQL Virtual Restore, that is able to restore a database without using up additional storage. Although this sounds too good to be true, the explanation is quite simple (although I'm sure the technical implementation details under the hood are quite complex!) Instead of restoring the backup in the conventional sense, SQL Virtual Restore will effectively mount the backup using its HyperBac technology. It creates a data and log file, .vmdf, and .vldf, that becomes the delta between the .bak file and the virtual database. This means that both read and write operations are permitted on a virtual database as from SQL Server's point of view it is no different from a conventional database. Instead of doubling the storage requirements upon a restore, there is no 'duplicate' storage requirements, other than the trivially small virtual log and data files (see illustration below). The benefit is magnified the more databases you mount to the same backup file. This technique could be used to provide a large development team a full development instance of a large production database. It is also incredibly easy to set up. Once SQL Virtual Restore is installed, you simply run a conventional RESTORE command to create the virtual database. This is what I have running as part of a nightly "release test" process triggered by my CI tool. RESTORE DATABASE WidgetProduction_virtual FROM DISK=N'C:\WidgetWF\ProdBackup\WidgetProduction.bak' WITH MOVE N'WidgetProduction' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_WidgetProduction_Virtual.vmdf', MOVE N'WidgetProduction_log' TO N'C:\WidgetWF\ProdBackup\WidgetProduction_log_WidgetProduction_Virtual.vldf', NORECOVERY, STATS=1, REPLACE GO RESTORE DATABASE mydatabase WITH RECOVERY   Note the only change from what you would do normally is the naming of the .vmdf and .vldf files. SQL Virtual Restore intercepts this by monitoring the extension and applies its magic, ensuring the 'virtual' restore happens rather than the conventional storage-heavy restore. My automated release test then applies the upgrade scripts to the virtual production database and runs some validation tests, giving me confidence that were I to run this on production for real, all would go smoothly. For illustration, here is my 8Gb production database: And its corresponding backup file: Here are the .vldf and .vmdf files, which represent the only additional used storage for the new database following the virtual restore.   The beauty of this product is its simplicity. Once it is installed, the interaction with the backup and virtual database is exactly the same as before, as the clever stuff is being done at a lower level. SQL Virtual Restore can be downloaded as a fully functional 14-day trial. Technorati Tags: SQL Server

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  • Sterci today announced it has earned Oracle Exadata and Oracle Exalogic Optimized status

    - by Javier Puerta
    Sterci has announced it has earned Oracle Exadata and Oracle Exalogic Optimized status. (Read full announcement here) "GTExchange from Sterci is a high-performance multi-network and multi-standard financial messaging solution that provides a comprehensive connection hub to SWIFT and other networks, as well as handling internal message transfer. It supports high volume and complex message flows from multiple counterparties, delivering control, transparency and proven efficiencies. By achieving Oracle Exadata Optimized and Oracle Exalogic Optimized status, Sterci has shown that its GTExchange solution has achieved a 3.8 x greater throughput (nearly 4 million messages an hour), than any previous tests on comparable x86 systems." 

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  • Sea Monkey Sales & Marketing, and what does that have to do with ERP?

    - by user709270
    Tier One Defined By Lyle Ekdahl, Oracle JD Edwards Group Vice President and General Manager  I recently became aware of the latest Sea Monkey Sales & Marketing tactic. Wait now, what is Sea Monkey Sales & Marketing and what does that have to do with ERP? Well if you grew up in USA during the 50’s, 60’s and maybe a bit in the early 70’s there was a unifying media of culture known as the comic book. I was a big Iron Man fan. I always liked the troubled hero aspect of Tony Start and hey he was a technologist. This is going somewhere, just hold on. Of course comic books like most media contained advertisements. Ninety pound weakling transformed by Charles Atlas in just 15 minutes per day. Baby Ruth, Juicy Fruit Gum and all assortments of Hostess goodies were on display. The best ad was for the “Amazing Live Sea-Monkeys – The real live fun-pets you grow yourself!” These ads set the standard for exaggeration and half-truth; “…they love attention…so eager to please, they can even be trained…” The cartoon picture on the ad is of a family of royal looking sea creatures – daddy, mommy, son and little sis – sea monkey? There was a disclaimer at the bottom in fine print, “Caricatures shown not intended to depict Artemia.” Ok what ten years old knows what the heck artemia is? Well you grow up fast once you’ve been separated from your buck twenty five plus postage just to discover that it is brine shrimp. Really dumb brine shrimp that don’t take commands or do tricks. Unfortunately the technology industry is full of sea monkey sales and marketing. Yes believe it or not in some cases there is subterfuge and obfuscation used to secure contracts. Hey I get it; the picture on the box might not be the actual size. Make up what you want about your product, but here is what I don’t like, could you leave out the obvious falsity when it comes to my product, especially the negative stuff. So here is the latest one – “Oracle’s JD Edwards is NOT tier one”. Really? Definition please! Well a whole host of googleable and reputable sources confirm that a tier one vendor is large, well known, and enjoys national and international recognition. Let me see large, so thousands of customers? Oh and part of the world’s largest business software and hardware corporation? Check and check JD Edwards has that and that. Well known, enjoying national and international recognition? Oracle’s JD Edwards EnterpriseOne is available in 21 languages and is directly localized in 33 countries that support some of the world’s largest multinationals and many midsized domestic market companies. Something on the order of half the JD Edwards customer base is outside North America. My passport is on its third insert after 2 years and not from vacations. So if you don’t mind I am going to mark national and international recognition in the got it column. So what else is there? Well let me offer a few criteria. Longevity – The JD Edwards products benefit from 35+ years of intellectual property development; through booms, busts, mergers and acquisitions, we are still here Vision & innovation – JD Edwards is the first full suite ERP to run on the iPad as just one example Proven track record of execution – Since becoming part of Oracle, JD Edwards has released to the market over 20 deliverables including major release, point releases, new apps modules, tool releases, integrations…. Solid, focused functionality with a flexible, interoperable, extensible underlying architecture – JD Edwards offers solid core ERP with specialty modules for verticals all delivered on a well defined independent tools layer that helps enable you to scale your business without an ERP reimplementation A continuation plan – Oracle’s JD Edwards offers our customers a 6 year roadmap as well as interoperability with Oracle’s next generation of applications Oh I almost forgot that the expert sources agree on one additional thing, tier one may be a preferred vendor that offers product and services to you with appealing value. You should check out the TCO studies of JD Edwards. I think you will see what the thousands of customers that rely on these products to run their businesses enjoy – that is the tier one solution with the lowest TCO. Oh and if you get an offer to buy an ERP for no license charge, remember the picture on the box might not be the actual size. 

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  • Long pause in pxe/preseed install

    - by Bo Kersey
    I'm encountering a long pause during unattended (preseeded) install of precise server via pxe. The install eventually works, but appears to just sit there for 20 or 30 minutes after it authenticates the mirror. There is nothing in the logs during this time, even with full debug. Log excerpt: Aug 2 13:29:59 net-retriever: Signature made Fri Aug 2 06:05:28 2013 UTC using DSA key ID 437D05B5 Aug 2 13:29:59 net-retriever: gpgv: Aug 2 13:29:59 net-retriever: Good signature from "Ubuntu Archive Automatic Signing Key <[email protected]>" Aug 2 13:29:59 net-retriever: Aug 2 13:50:10 anna[5072]: DEBUG: resolver (ext2-modules): package doesn't exist (ignored) Aug 2 13:50:10 anna[5072]: DEBUG: resolver (efi-modules): package doesn't exist (ignored) Bug related to this problem that is not being worked. I'm surprised that no one else is complaining about this. Or, is there some other way to do an unattended install that everyone else is using?

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  • A really simple ViewModel base class with strongly-typed INotifyPropertyChanged

    - by Daniel Cazzulino
    I have already written about other alternative ways of implementing INotifyPropertyChanged, as well as augment your view models with a bit of automatic code generation for the same purpose. But for some co-workers, either one seemed a bit too much :o). So, back on the drawing board, we came up with the following view model authoring experience:public class MyViewModel : ViewModel, IExplicitInterface { private int value; public int Value { get { return value; } set { this.value = value; RaiseChanged(() =&gt; this.Value); } } double IExplicitInterface.DoubleValue { get { return value; } set { this.value = (int)value; RaiseChanged(() =&gt; ((IExplicitInterface)this).DoubleValue); } } } ...Read full article

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  • No rear audio when front jack is connected

    - by Shanoop
    I have Ubuntu 14.04 64bit dual booted. When I connect something on front audio jack then rear audio is not working. I have tried changing analolog-output-headphones.conf file. After changing that alsamixer showing that both centre and surround not muted with full volum. Unfortunately no audio. aplay -l **** List of PLAYBACK Hardware Devices **** card 0: SB [HDA ATI SB], device 0: ALC887-VD Analog [ALC887-VD Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: SB [HDA ATI SB], device 1: ALC887-VD Digital [ALC887-VD Digital] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2] Subdevices: 1/1 Subdevice #0: subdevice #0

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  • Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud

    - by Javier Puerta
    Oracle Announces General Availability of Oracle Database 12c, the First Database Designed for the Cloud REDWOOD SHORES, Calif. – July 1, 2013 News Summary As organizations embrace the cloud, they seek technologies that will transform business and improve their overall operational agility and effectiveness. Oracle Database 12c is a next-generation database designed to meet these needs, providing a new multitenant architecture on top of a fast, scalable, reliable, and secure database platform. By plugging into the cloud with Oracle Database 12c, customers can improve the quality and performance of applications, save time with maximum availability architecture and storage management and simplify database consolidation by managing hundreds of databases as one. Read full press release

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