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  • Microsoft Generation 4 Datacenter using ITPACs

    - by Eric Nelson
    Microsoft is continuing to make significant investments in Datacenter technology and is focused on solving issues such as long lead times, significant up-front costs and over capacity. Enter the world of modular Datacenters and ITPACs – IT Pre-Assembled Components. In simple terms – air handling and IT units which are pre-assembled (looking somewhat like a container) and then installed on concrete bases. Each unit can hold  between 400 and 2500 servers (which means many more virtual machines depending on your density) Kevin Timmons’, manager of the datacenter operations team, just posted a great post digging into the detail One Small Step for Microsoft’s Cloud, Another Big Step for Sustainability which includes a short video on how we build one of these ITPACs. You might also want to check out this video from the PDC:

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  • Looking for detailed Instructions on building a DIY NAS

    - by Kaushik Gopal
    I'm looking for good links with detailed instructions on how to build a DIY NAS (Network Access Storage). I'm planning on doing it cheap (old PC config + open source software). I did a fair bit of searching and found these links (so please suggest others). While these links are great they delve more on the hardware side. I'm looking for more instructions in the software side. Ubuntu Setting up a Home NAS DIY NAS Smackdown How to Configure an $80 File Server in 45 Minutes FreeNAS Build a NAS Device With an Old PC and Free Software Build Your Own NAS Device

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  • Sorting and Paging a Grid of Data in ASP.NET MVC

    This article is the fifth installment in an ongoing series on displaying a grid of data in an ASP.NET MVC application. Previous articles in this series examined how to sort, page, and filter a grid of data, but none have looked at combining one or more of these features in a single grid. This article and the next one show how to merge these features into a single grid. In particular, this article looks at displaying a grid that can handle both sorting and paging. The subsequent article will examine combining sorting, paging and filtering. Like with its predecessors, this article offers step-by-step instructions and includes a complete, working demo available for download at the end of the article. Read on to learn more! Read More >

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  • Evolution - exchange-connector, Rackspace global catalog server

    - by user10669
    I'm (trying to) switch to Ubuntu from Windows XP on my work laptop. Unfortunately, one of the dealbreakers is that I need full Exchange contact/calendar syncing. Our email is hosted by Rackspace (owa.mailseat.com). We login using the usernames of the format [email protected]. I'm trying to set up Evolution to use this account, using exchange-connector-setup-2.32. The first step, entering the OWA URL, usename and password works, and progresses to step 2, where I need to enter a Global Catalog server. I have no idea what to enter here. Everything fails. My questions are - What is the "Global Catalog server" - can I enter/run some dummy server here? - If its necessary, where can I get the information from this? I have a Windows XP machine synced up using Outlook 2007, so if I need to gather any information from that setup I can.

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  • Blogger sub-directory

    - by user137263
    There has long been a debate on the internet about SEO in relation to using either sub-domains or sub-directories for blogs. I am not terribly interested in that debate. I merely want to redirect my blogger blog to my domain, the easiest way possible, and in a manner least likely to impair the current functionality of my server/websites. I believe that the simplest way in which to do this is to use a subdirectory for the blog (although I am slightly concerned that the CNAME record will be shared by both) My question is this: how to use custom domain sub-directories when blogger refuse their use; complaining that the "URL must not end with a path" when a user attempts to establish such a custom domain? Google searches on this matter are oddly useless, as most results return Blogger's forum entries that always seem to direct to Blogger's Help home page o.O (using the search facilities of Blogger's Help directory itself fails to unearth these forum posts). Any pointers (no pun intended) would be greatly appreciated.

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  • Installing SharePoint 2010 and PowerPivot for SharePoint on Windows 7

    - by smisner
    Many people like me want (or need) to do their business intelligence development work on a laptop. As someone who frequently speaks at various events or teaches classes on all subjects related to the Microsoft business intelligence stack, I need a way to run multiple server products on my laptop with reasonable performance. Once upon a time, that requirement meant only that I had to load the current version of SQL Server and the client tools of choice. In today's post, I'll review my latest experience with trying to make the newly released Microsoft BI products work with a Windows 7 operating system. The entrance of Microsoft Office SharePoint Server 2007 into the BI stack complicated matters and I started using Virtual Server to establish a "suitable" environment. As part of the team that delivered a lot of education as part of the Yukon pre-launch activities (that would be SQL Server 2005 for the uninitiated), I was working with four - yes, four - virtual servers. That was a pretty brutal workload for a 2GB laptop, which worked if I was very, very careful. It could also be a finicky and unreliable configuration as I learned to my dismay at one TechEd session several years ago when I had to reboot a very carefully cached set of servers just minutes before my session started. Although it worked, it came back to life very, very slowly much to the displeasure of the audience. They couldn't possibly have been less pleased than me. At that moment, I resolved to get the beefiest environment I could afford and consolidate to a single virtual server. Enter the 4GB 64-bit laptop to preserve my sanity and my livelihood. Likewise, for SQL Server 2008, I managed to keep everything within a single virtual server and I could function reasonably well with this approach. Now we have SQL Server 2008 R2 plus Office SharePoint Server 2010. That means a 64-bit operating system. Period. That means no more Virtual Server. That means I must use Hyper-V or another alternative. I've heard alternatives exist, but my few dabbles in this area did not yield positive results. It might have been just me having issues rather than any failure of those technologies to adequately support the requirements. My first run at working with the new BI stack configuration was to set up a 64-bit 4GB laptop with a dual-boot to run Windows Server 2008 R2 with Hyper-V. However, I was generally not happy with running Windows Server 2008 R2 on my laptop. For one, I couldn't put it into sleep mode, which is helpful if I want to prepare for a presentation beforehand and then walk to the podium without the need to hold my laptop in its open state along the way (my strategy at the TechEd session long, long ago). Secondly, it was finicky with projectors. I had issues from time to time and while I always eventually got it to work, I didn't appreciate those nerve-wracking moments wondering whether this would be the time that it wouldn't work. Somewhere along the way, I learned that it was possible to load SharePoint 2010 in a Windows 7 which piqued my interest. I had just acquired a new laptop running Windows 7 64-bit, and thought surely running the BI stack natively on my laptop must be better than running Hyper-V. (I have not tried booting to Hyper-V VHD yet, but that's on my list of things to try so the jury of one is still out on this approach.) Recently, I had to build up a server with the RTM versions of SQL Server 2008 R2 and Sharepoint Server 2010 and decided to follow suit on my Windows 7 Ultimate 64-bit laptop. The process is slightly different, but I'm happy to report that it IS possible, although I had some fits and starts along the way. DISCLAIMER: These products are NOT intended to be run in production mode on the Windows 7 operating system. The configuration described in this post is strictly for development or learning purposes and not supported by Microsoft. If you have trouble, you will NOT get help from them. I might be able to help, but I provide no guarantees of my ability or availablity to help. I won't provide the step-by-step instructions in this post as there are other resources that provide these details, but I will provide an overview of my approach, point you to the relevant resources, describe some of the problems I encountered, and explain how I addressed those problems to achieve my desired goal. Because my goal was not simply to set up SharePoint Server 2010 on my laptop, but specifically PowerPivot for SharePoint, I started out by referring to the installation instructions at the PowerPiovt-Info site, but mainly to confirm that I was performing steps in the proper sequence. I didn't perform the steps in Part 1 because those steps are applicable only to a server operating system which I am not running on my laptop. Then, the instructions in Part 2, won't work exactly as written for the same reason. Instead, I followed the instructions on MSDN, Setting Up the Development Environment for SharePoint 2010 on Windows Vista, Windows 7, and Windows Server 2008. In general, I found the following differences in installation steps from the steps at PowerPivot-Info: You must copy the SharePoint installation media to the local drive so that you can edit the config.xml to allow installation on a Windows client. You also have to manually install the prerequisites. The instructions provides links to each item that you must manually install and provides a command-line instruction to execute which enables required Windows features. I will digress for a moment to save you some grief in the sequence of steps to perform. I discovered later that a missing step in the MSDN instructions is to install the November CTP Reporting Services add-in for SharePoint. When I went to test my SharePoint site (I believe I tested after I had a successful PowerPivot installation), I ran into the following error: Could not load file or assembly 'RSSharePointSoapProxy, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified. I was rather surprised that Reporting Services was required. Then I found an article by Alan le Marquand, Working Together: SQL Server 2008 R2 Reporting Services Integration in SharePoint 2010,that instructed readers to install the November add-in. My first reaction was, "Really?!?" But I confirmed it in another TechNet article on hardware and software requirements for SharePoint Server 2010. It doesn't refer explicitly to the November CTP but following the link took me there. (Interestingly, I retested today and there's no longer any reference to the November CTP. Here's the link to download the latest and greatest Reporting Services Add-in for SharePoint Technologies 2010.) You don't need to download the add-in anymore if you're doing a regular server-based installation of SharePoint because it installs as part of the prerequisites automatically. When it was time to start the installation of SharePoint, I deviated from the MSDN instructions and from the PowerPivot-Info instructions: On the Choose the installation you want page of the installation wizard, I chose Server Farm. On the Server Type page, I chose Complete. At the end of the installation, I did not run the configuration wizard. Returning to the PowerPivot-Info instructions, I tried to follow the instructions in Part 3 which describe installing SQL Server 2008 R2 with the PowerPivot option. These instructions tell you to choose the New Server option on the Setup Role page where you add PowerPivot for SharePoint. However, I ran into problems with this approach and got installation errors at the end. It wasn't until much later as I was investigating an error that I encountered Dave Wickert's post that installing PowerPivot for SharePoint on Windows 7 is unsupported. Uh oh. But he did want to hear about it if anyone succeeded, so I decided to take the plunge. Perseverance paid off, and I can happily inform Dave that it does work so far. I haven't tested absolutely everything with PowerPivot for SharePoint but have successfully deployed a workbook and viewed the PowerPivot Management Dashboard. I have not yet tested the data refresh feature, but I have installed. Continue reading to see how I accomplished my objective. I unintalled SQL Server 2008 R2 and started again. I had different problems which I don't recollect now. However, I uninstalled again and approached installation from a different angle and my next attempt succeeded. The downside of this approach is that you must do all of the things yourself that are done automatically when you install PowerPivot as a new server. Here are the steps that I followed: Install SQL Server 2008 R2 to get a database engine instance installed. Run the SharePoint configuration wizard to set up the SharePoint databases. In Central Administration, create a Web application using classic mode authentication as per a TechNet article on PowerPivot Authentication and Authorization. Then I followed the steps I found at How to: Install PowerPivot for SharePoint on an Existing SharePoint Server. Especially important to note - you must launch setup by using Run as administrator. I did not have to manually deploy the PowerPivot solution as the instructions specify, but it's good to know about this step because it tells you where to look in Central Administration to confirm a successful deployment. I did spot some incorrect steps in the instructions (at the time of this writing) in How To: Configure Stored Credentials for PowerPivot Data Refresh. Specifically, in the section entitled Step 1: Create a target application and set the credentials, both steps 10 and 12 are incorrect. They tell you to provide an actual Windows user name and password on the page where you are simply defining the prompts for your application in the Secure Store Service. To add the Windows user name and password that you want to associate with the application - after you have successfully created the target application - you select the target application and then click Set credentials in the ribbon. Lastly, I followed the instructions at How to: Install Office Data Connectivity Components on a PowerPivot server. However, I have yet to test this in my current environment. I did have several stops and starts throughout this process and edited those out to spare you from reading non-essential information. I believe the explanation I have provided here accurately reflect the steps I followed to produce a working configuration. If you follow these steps and get a different result, please let me know so that together we can work through the issue and correct these instructions. I'm sure there are many other folks in the Microsoft BI community that will appreciate the ability to set up the BI stack in a Windows 7 environment for development or learning purposes. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Understanding the static keyword

    - by user985482
    I have some experience in developing with Java, Javascript and PHP. I am reading Microsoft Visual C# 2010 Step by Step which I feel it is a very good book on introducing you to the C# language. I seem to be having problems in understanding the static keyword. From what I understand this far if a class is declared static all methods and variable have to be static. The main method always is a static method so in the class that the main method exists all variables and methods are declared static if you have to call them in the main method. Also I have noticed that in order to call a static method from another class you do not need to create an object of that you can use the class name. What are the advantages of declaring static variables and methods? When should I declare static variable and methods?

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  • Working with FusionCharts using ASP.NET

    Nowadays, users are constantly looking for more intuitive user interfaces. Because of this, it is vital to develop ASP.NET applications with diagrams such as Charts. FusionCharts enables you to plug-in several charts from a wide range of sources easily with a small amount of code. In this article, Anand examines the usage of FusionCharts in a step-by-step manner using three different scenarios. He initially examines the plotting of charts using the data from an XML file and also demonstrates the same using the values entered by users. Finally, Anand delves deep into the database connectivity aspects using an Access 2010 database with the help of relevant source code examples and screenshots.

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  • CodePlex Daily Summary for Monday, November 22, 2010

    CodePlex Daily Summary for Monday, November 22, 2010Popular ReleasesSQL Monitor: SQLMon 1.1: changes: 1.added sql job monitoring; 2.added settings save/loadASP.NET MVC Project Awesome (jQuery Ajax helpers): 1.3.1 and demos: A rich set of helpers (controls) that you can use to build highly responsive and interactive Ajax-enabled Web applications. These helpers include Autocomplete, AjaxDropdown, Lookup, Confirm Dialog, Popup Form and Pager tested on mozilla, safari, chrome, opera, ie 9b/8/7/6DotSpatial: DotSpatial 11-21-2010: This release introduces the following Fixed bugs related to dispose, which caused issues when reordering layers in the legend Fixed bugs related to assigning categories where NULL values are in the fields New fast-acting resize using a bitmap "prediction" of what the final resize content will look like. ImageData.ReadBlock, ImageData.WriteBlock These allow direct file access for reading or writing a rectangular window. Bitmaps are used for holding the values. Removed the need to stor...Minemapper - dynamic mapping for Windows: Minemapper v0.1.0: Pan by: dragging the mouse using the buttons Zoom by: scrolling the mouse wheel using the buttons using the slider Night support Biome support Skylight support Direction support: East West Height slicingMDownloader: MDownloader-0.15.24.6966: Fixed Updater; Fixed minor bugs;WPF Application Framework (WAF): WPF Application Framework (WAF) 2.0.0.1: Version: 2.0.0.1 (Milestone 1): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Remark The sample applications are using Microsoft’s IoC container MEF. However, the WPF Application Framework (WAF) doesn’t force you to use the same IoC container in your application. You can use ...Smith Html Editor: Smith Html Editor V0.75: The first public release.MiniTwitter: 1.59: MiniTwitter 1.59 ???? ?? User Streams ????????????????? ?? ?????????????? ???????? ?????????????.NET Extensions - Extension Methods Library for C# and VB.NET: Release 2011.01: Added new extensions for - object.CountLoopsToNull Added new extensions for DateTime: - DateTime.IsWeekend - DateTime.AddWeeks Added new extensions for string: - string.Repeat - string.IsNumeric - string.ExtractDigits - string.ConcatWith - string.ToGuid - string.ToGuidSave Added new extensions for Exception: - Exception.GetOriginalException Added new extensions for Stream: - Stream.Write (overload) And other new methods ... Release as of dotnetpro 01/2011Code Sample from Microsoft: Visual Studio 2010 Code Samples 2010-11-19: Code samples for Visual Studio 2010Prism Training Kit: Prism Training Kit 4.0: Release NotesThis is an updated version of the Prism training Kit that targets Prism 4.0 and added labs for some of the new features of Prism 4.0. This release consists of a Training Kit with Labs on the following topics Modularity Dependency Injection Bootstrapper UI Composition Communication MEF Navigation Note: Take into account that this is a Beta version. If you find any bugs please report them in the Issue Tracker PrerequisitesVisual Studio 2010 Microsoft Word 2...Free language translator and file converter: Free Language Translator 2.2: Starting with version 2.0, the translator encountered a major redesign that uses MEF based plugins and .net 4.0. I've also fixed some bugs and added support for translating subtitles that can show up in video media players. Version 2.1 shows the context menu 'Translate' in Windows Explorer on right click. Version 2.2 has links to start the media file with its associated subtitle. Download the zip file and expand it in a temporary location on your local disk. At a minimum , you should uninstal...Free Silverlight & WPF Chart Control - Visifire: Visifire SL and WPF Charts v3.6.4 Released: Hi, Today we are releasing Visifire 3.6.4 with few bug fixes: * Multi-line Labels were getting clipped while exploding last DataPoint in Funnel and Pyramid chart. * ClosestPlotDistance property in Axis was not behaving as expected. * In DateTime Axis, Chart threw exception on mouse click over PlotArea if there were no DataPoints present in Chart. * ToolTip was not disappearing while changing the DataSource property of the DataSeries at real-time. * Chart threw exception ...Microsoft SQL Server Product Samples: Database: AdventureWorks 2008R2 SR1: Sample Databases for Microsoft SQL Server 2008R2 (SR1)This release is dedicated to the sample databases that ship for Microsoft SQL Server 2008R2. See Database Prerequisites for SQL Server 2008R2 for feature configurations required for installing the sample databases. See Installing SQL Server 2008R2 Databases for step by step installation instructions. The SR1 release contains minor bug fixes to the installer used to create the sample databases. There are no changes to the databases them...VidCoder: 0.7.2: Fixed duplicated subtitles when running multiple encodes off of the same title.Craig's Utility Library: Craig's Utility Library Code 2.0: This update contains a number of changes, added functionality, and bug fixes: Added transaction support to SQLHelper. Added linked/embedded resource ability to EmailSender. Updated List to take into account new functions. Added better support for MAC address in WMI classes. Fixed Parsing in Reflection class when dealing with sub classes. Fixed bug in SQLHelper when replacing the Command that is a select after doing a select. Fixed issue in SQL Server helper with regard to generati...MFCMAPI: November 2010 Release: Build: 6.0.0.1023 Full release notes at SGriffin's blog. If you just want to run the tool, get the executable. If you want to debug it, get the symbol file and the source. The 64 bit build will only work on a machine with Outlook 2010 64 bit installed. All other machines should use the 32 bit build, regardless of the operating system. Facebook BadgeDotNetNuke® Community Edition: 05.06.00: Major HighlightsAdded automatic portal alias creation for single portal installs Updated the file manager upload page to allow user to upload multiple files without returning to the file manager page. Fixed issue with Event Log Email Notifications. Fixed issue where Telerik HTML Editor was unable to upload files to secure or database folder. Fixed issue where registration page is not set correctly during an upgrade. Fixed issue where Sendmail stripped HTML and Links from emails...mVu Mobile Viewer: mVu Mobile Viewer 0.7.10.0: Tube8 fix.EPPlus-Create advanced Excel 2007 spreadsheets on the server: EPPlus 2.8.0.1: EPPlus-Create advanced Excel 2007 spreadsheets on the serverNew Features Improved chart support Different chart-types series on the same chart Support for secondary axis and a lot of new properties Better styling Encryption and Workbook protection Table support Import csv files Array formulas ...and a lot of bugfixesNew Projects.NET 4 Workflow Activities for Citrix: .NET 4 based workflow activities targeting the Citrix infrastructure.Age calculator: It calculates the age of a person in days on specification of date of birth.Another Azure Demo Project: An Azure demo project - based on the one we (Johan Danforth and Dag König) showed on the Swedish Azure Summit.ASP.NET Layered Web Application: N-Layered Web Applications with ASP.NET based on the article by Imar Spaanjaars.Binzlog: Donet ????。Build Solution: Buid Visual Studio applications with .Net code.CondominioOnline: Projeto para o desenvolvimento colaborativo dos diagramas de desenvolvimento.Create Dynamic UI with WPF: Create Dynamic UI with WPFDNN Fanbox: dot net nuke plugin facebook fanboxDNN Tweet: DNN Tweet is a twitter plugin for DotnetNuke DotNetNuke Notes: dnnNotes allows you to create simple notes that are stored on your DotNetNuke site.Easy Login PHP Script: Give your site a professional looking Members Area with this completely FREE and easy-to-use PHP script! Developed in PHP and uses MySQL as a database backend. Go on, click here, you know you want to! :DFind Nigerian Traditional Fashion Styles: NaijaTradStyles is a social network for Nigerians all over the world to promote the Nigerian economy, designs and cultures, fashion designers and individuals. This site allows users to share fashion ideas, activities, events, and interests within their individual networks. The GreenArrow: Just a simple mark-locate-click automation tool by comparing graphic pieces. GreenArrow makes it easier for automation script writer to handle UI elements which cannot be located by normal methods, like keyword or classid. Libero API for Fusion Charts in ASP.Net: Libero.FusionChartsAPI is made for Asp.Net (Webforms and MVC) developers to make easier to implement Fusion Charts in their projects. It is developed in framework .Net 4 (but supports framework 3.5) to target ASP.Net projects. Minemapper - dynamic mapping for Windows: Minemapper is an interactive, dynamic mapper for Minecraft. It uses mcmap to generate small map image tiles, then lets you pan and zoom around, quickly generating new tiles as needed.MoodleAzure: Enable Moodle 1.9.9 to run on Windows Azure and SQL AzureOpalis Active Directory Extension: A Opalis Integration Pack Project for Active Directory Integration. Done with C# Directory Services.Quick Finger SDK: Quick Finger SDK helps you to build a wide range of applications to use fingerprint recognition. Quick Finger SDK makes it easier for developers to integrate fingerprint recognition into their software. It's developed in Visual C++. Regex Batch Replacer (Multi-File): Regex Batch Replacer uses regular expression to find and replace text in multiple files.RiverRaid X: A clone of the classic Atari 2600 arcade game, River Raid. Uses XNA 4.0 and Neat game engine (http://neat.codeplex.com)SharePoint Commander: SharePoint 2010 administrative tool for developers and administrators.StreamerMatch: A tool for streamers, focused at Starcraft II at the moment.Tab Web Part: This solution is used to present the WebParts in a tab like user interface. It is tested on a SharePoint 2010 sandboxed solution. With this solution, all the WebParts added in a particular zone will appear in a tab kind of interface in the design mode. The javascript transformsTomato: XNA-based rendering middleware.UnicornObjects: todoVina: VinaWPF Photo/Image Manager: A WPF playground for many projects, including an image viewer, filters, image modification, photo organization, etc.WXQCW: wxqcw news platformYobbo Guitar: Yobbo guitar is a web application developed in ASP.NET that allows users to share guitar songs and chord progressions.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • How to mount an external Soundcard during startup?

    - by Moe
    I have an external sound card (Soundblaster XFi HD) connected to my Ubuntu 12.04 32-bit. that won't show up automatically after booting. After each boot process I need to plug the card out of the USB port and reconnect it, then it is found by the system and automatically used. I would like to either have it connected automatically during the boot process or at least have a little script or something which I can use after booting so that I don't have to manually plug the device off and on. Please note that I'm a total noob. If you don't mind please tell me the procedure step by step. Also, if I need to get some information via the terminal I'd need to be told the precise command to get it.

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  • Compiling C++ Source code?iostream.h not found?

    - by gabriel
    I do not want to discuss about C++ or any programming language!I just want to know what am i doing wrong with linux ubuntu about compiling helloworld.cpp! I am learning C++ so my steps are: open hello.cpp in vim and write this #include <iostream.h> int main() { cout << "Hello World!\n";` return 0; } So, after that i tried in the terminal this g++ hello.cpp AND the output is hello.cpp:1:22: fatal error: iostream.h: No such file or directory compilation terminated. What do you suggest? Any useful step by step guide for me?Thanks!

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  • Installing Canon LBP6000 in Ubuntu 12.04

    - by MMA
    This is really frustrating. I am trying to install LBP6000 in Ubuntu 12.04 without any success. (Well, I had success about a week back when I first bought the printer and finally printed pages after a struggle of several hours. Then today it suddenly stopped working and I uninstalled everything and started from scratch. Now, I seem to have lost the way.) My steps Downloaded the latest Canon driver from Canon site. File Linux_CAPT_PrinterDriver_V240_uk_EN.tar.gz Got the radu script (I am allowed only two hyperlinks, so can not put the link here. You can Google radu Canon) Changed the /etc/modprobe.d/blacklist-cups-usblp.conf file as instructed in, Official Documentation. (See the section Ubuntu 12.04 Install). Now this file looks like, # cups talks to the raw USB devices, so we need to blacklist usblp to avoid # grabbing them # blacklist usblp Rebooted my machine Changed the port in radu script to 59787 as instructed in the link at step 3. (Again see the section Ubuntu 12.04 Install, or see the comment at How to Install Canon LBP Printers in Ubuntu. Also put the latest deb files from step 1 in the appropriate directory of this script. Ran the radu script. A printer, LBP6000 got added. Not two printers, one to be disabled, as appeared in the message on the terminal after running the script. sudo /etc/init.d/ccpd status shows, Canon Printer Daemon for CUPS: ccpd: 3142 3139 Results The printer does not print. Printer state (from System Setting-Printing, or at cups http interface localhost:631/printers/LBP6000) goes from Idle to Processing, a job appears in print queue, and then the job disappears and the printer state goes back to Idle. The actual printer does not even blink. Diagnostics (got help from the link in step 3, Troubleshooting) captstatusui -P LBP6000 shows communication error lsmod | grep usblp did not show anything. After running, sudo modprobe usblp, shows usblp 17885 0 However, ls -l /dev/usb/lp0 gives, ls: cannot access /dev/usb/lp0: No such file or directory /var/ccpd did not exist, created, sudo mkdir /var/ccpd sudo mkfifo /var/ccpd/fifo0 sudo chown -R lp:lp /var/ccpd Any suggestion will be appreciated. Do not know what to do.

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  • Token based Authentication for WCF HTTP/REST Services: Authentication

    - by Your DisplayName here!
    This post shows some of the implementation techniques for adding token and claims based security to HTTP/REST services written with WCF. For the theoretical background, see my previous post. Disclaimer The framework I am using/building here is not the only possible approach to tackle the problem. Based on customer feedback and requirements the code has gone through several iterations to a point where we think it is ready to handle most of the situations. Goals and requirements The framework should be able to handle typical scenarios like username/password based authentication, as well as token based authentication The framework should allow adding new supported token types Should work with WCF web programming model either self-host or IIS hosted Service code can rely on an IClaimsPrincipal on Thread.CurrentPrincipal that describes the client using claims-based identity Implementation overview In WCF the main extensibility point for this kind of security work is the ServiceAuthorizationManager. It gets invoked early enough in the pipeline, has access to the HTTP protocol details of the incoming request and can set Thread.CurrentPrincipal. The job of the SAM is simple: Check the Authorization header of the incoming HTTP request Check if a “registered” token (more on that later) is present If yes, validate the token using a security token handler, create the claims principal (including claims transformation) and set Thread.CurrentPrincipal If no, set an anonymous principal on Thread.CurrentPrincipal. By default, anonymous principals are denied access – so the request ends here with a 401 (more on that later). To wire up the custom authorization manager you need a custom service host – which in turn needs a custom service host factory. The full object model looks like this: Token handling A nice piece of existing WIF infrastructure are security token handlers. Their job is to serialize a received security token into a CLR representation, validate the token and turn the token into claims. The way this works with WS-Security based services is that WIF passes the name/namespace of the incoming token to WIF’s security token handler collection. This in turn finds out which token handler can deal with the token and returns the right instances. For HTTP based services we can do something very similar. The scheme on the Authorization header gives the service a hint how to deal with an incoming token. So the only missing link is a way to associate a token handler (or multiple token handlers) with a scheme and we are (almost) done. WIF already includes token handler for a variety of tokens like username/password or SAML 1.1/2.0. The accompanying sample has a implementation for a Simple Web Token (SWT) token handler, and as soon as JSON Web Token are ready, simply adding a corresponding token handler will add support for this token type, too. All supported schemes/token types are organized in a WebSecurityTokenHandlerCollectionManager and passed into the host factory/host/authorization manager. Adding support for basic authentication against a membership provider would e.g. look like this (in global.asax): var manager = new WebSecurityTokenHandlerCollectionManager(); manager.AddBasicAuthenticationHandler((username, password) => Membership.ValidateUser(username, password));   Adding support for Simple Web Tokens with a scheme of Bearer (the current OAuth2 scheme) requires passing in a issuer, audience and signature verification key: manager.AddSimpleWebTokenHandler(     "Bearer",     "http://identityserver.thinktecture.com/trust/initial",     "https://roadie/webservicesecurity/rest/",     "WFD7i8XRHsrUPEdwSisdHoHy08W3lM16Bk6SCT8ht6A="); In some situations, SAML token may be used as well. The following configures SAML support for a token coming from ADFS2: var registry = new ConfigurationBasedIssuerNameRegistry(); registry.AddTrustedIssuer( "d1 c5 b1 25 97 d0 36 94 65 1c e2 64 fe 48 06 01 35 f7 bd db", "ADFS"); var adfsConfig = new SecurityTokenHandlerConfiguration(); adfsConfig.AudienceRestriction.AllowedAudienceUris.Add( new Uri("https://roadie/webservicesecurity/rest/")); adfsConfig.IssuerNameRegistry = registry; adfsConfig.CertificateValidator = X509CertificateValidator.None; // token decryption (read from config) adfsConfig.ServiceTokenResolver = IdentityModelConfiguration.ServiceConfiguration.CreateAggregateTokenResolver();             manager.AddSaml11SecurityTokenHandler("SAML", adfsConfig);   Transformation The custom authorization manager will also try to invoke a configured claims authentication manager. This means that the standard WIF claims transformation logic can be used here as well. And even better, can be also shared with e.g. a “surrounding” web application. Error handling A WCF error handler takes care of turning “access denied” faults into 401 status codes and a message inspector adds the registered authentication schemes to the outgoing WWW-Authenticate header when a 401 occurs. The next post will conclude with authorization as well as the source code download.   (Wanna learn more about federation, WIF, claims, tokens etc.? Click here.)

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  • Total Cloud Control keeps getting better ! Oracle Launch Webcast : Total Cloud Control for Systems

    - by Anand Akela
    Total Cloud Control Keeps Getting Better Join Oracle Vice President of Systems Management Steve Wilson and a panel of Oracle executives to find out how your enterprise cloud can achieve 10x improved performance and 12x operational agility. Only Oracle Enterprise Manager Ops Center 12c allows you to: Accelerate mission-critical cloud deployment Unleash the power of Solaris 11, the first cloud OS Simplify Oracle engineered systems management You’ll also get a chance to have your questions answered by Oracle product experts and dive deeper into the technology by viewing our demos that trace the steps companies like yours take as they transition to a private cloud environment. Featured Speaker With a special announcement by: Steve Wilson Vice President, Systems Management, Oracle John Fowler Executive Vice President, Systems, Oracle Agenda 9:00 a.m. PT Keynote: Total Cloud Control for Systems 9:45 a.m. PT Panel Discussion with Oracle Hardware, Software, and Support Executives 10:15 a.m. PT Demo Series: A Step-by-Step Journey to Enterprise Clouds Stay connected with  Oracle Enterprise Manager   :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • Ubuntu 11.04:Add right click menu as "Compress as ZIP"

    - by Ananthavel Sundararajan
    Step 1: I wanted to Add a menu as "Compress as ZIP" on right click. I know i can use change default compress format as "ZIP" using gconf-editor. But I wanted to add a new Menu Item for Compressing as ZIP without opening any other option dialog. Step 2: I wanted to Compress a file as ZIP and Rename it as a "epub". Please let me know is it possible to zip&rename by adding single menu Item? Im using Ubuntu 11.04 and Installed "Nautilus-Action-Configurations", but unsuccessful. N.B. I have read this Ask Ubuntu Q&A; I dont want to open a new window to choose me the format. It should be straight away saved as ZIP.

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  • Debuild fails to make package for bluelog-1.04

    - by Dean Howell
    When trying to build a package for bluelog, Debuild give several errors. In the past, I've used checkinstall to quickly build crude packages. I am now trying to do it the right way and upload to a PPA. Bluelog can be found here: http://www.digifail.com/software/bluelog.shtml Here is the output from debuild; dpkg-buildpackage -rfakeroot -D -us -uc dpkg-buildpackage: export CFLAGS from dpkg-buildflags (origin: vendor): -g -O2 -fstack-protector --param=ssp-buffer-size=4 -Wformat -Wformat-security dpkg-buildpackage: export CPPFLAGS from dpkg-buildflags (origin: vendor): -D_FORTIFY_SOURCE=2 dpkg-buildpackage: export CXXFLAGS from dpkg-buildflags (origin: vendor): -g -O2 -fstack-protector --param=ssp-buffer-size=4 -Wformat -Wformat-security dpkg-buildpackage: export FFLAGS from dpkg-buildflags (origin: vendor): -g -O2 dpkg-buildpackage: export LDFLAGS from dpkg-buildflags (origin: vendor): -Wl,-Bsymbolic-functions -Wl,-z,relro dpkg-buildpackage: source package bluelog dpkg-buildpackage: source version 1.0.4-0ubuntu1 dpkg-buildpackage: source changed by Dean Howell <dean@unknown> dpkg-source --before-build bluelog dpkg-buildpackage: host architecture amd64 fakeroot debian/rules clean dh clean dh_testdir dh_auto_clean make[1]: Entering directory `/home/dean/Launchpad Builds/bluelog/bluelog' rm -rf bluelog www/cgi-bin/* *.o *.txt *.log *.gz *.cgi make[1]: Leaving directory `/home/dean/Launchpad Builds/bluelog/bluelog' dh_clean dpkg-source -b bluelog dpkg-source: warning: Version number suggests Ubuntu changes, but Maintainer: does not have Ubuntu address dpkg-source: warning: Version number suggests Ubuntu changes, but there is no XSBC-Original-Maintainer field dpkg-source: info: using source format `3.0 (quilt)' dpkg-source: info: building bluelog using existing ./bluelog_1.0.4.orig.tar.gz dpkg-source: error: cannot represent change to bluelog/Builds/bluelog/bluelog/debian/bluelog/usr/bin/bluelog: binary file contents changed dpkg-source: error: add Builds/bluelog/bluelog/debian/bluelog/usr/bin/bluelog in debian/source/include-binaries if you want to store the modified binary in the debian tarball dpkg-source: error: unrepresentable changes to source dpkg-buildpackage: error: dpkg-source -b bluelog gave error exit status 2

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  • Problem installing Ubuntu 10.04 64 bit side by side with Vista by using a bootable USB drive. What n

    - by Adam Siddhi
    What happened I decided to install Ubuntu 10.04 64 bit side by side with Vista Home Premium (I guess on another partition) with a USB stick. I found instructions on how to do this here: https://help.ubuntu.com/community/Installation/FromUSBStick To create the bootable USB drive I had to download a program called Unetbootin. That process was simple enough. All I had to do was just choose the disk image option, select the ubuntu-10.04-desktop-amd64.iso image, make sure it recognizes my USB drive and then press OK. It takes only like a few minutes to create a working bootable USB drive. Then I have to restart my computer, enter the BIOS, select my USB drive as the first boot drive, save options and continue with booting up. After this Ubuntu actually loads up. I think this is known as the Live version of Ubuntu so you can try it out before fully installing it. Any ways, on the Ubuntu 10.04 desktop I saw an installer. I click it and begin the installation process. Just so you know, I tried installing it 2 times. I will explain what happened each time: The first time I tried installing Ubuntu 10.04 I got stuck at step 4 of 7. I remember selecting the last option in the window which was Specify Partitions Manually (Advanced) I made my partition for Ubuntu like 52 gigs. I clicked forward and a little pop up window appeared saying Please Wait. So the installation process stalled on this window so I closed out of it and quit the installation process. So at this point I was worried because I had already selected the partition size and assumed it started making it. Since it stalled I had to quit out though. Anyways, once again I reached step 4 of 7 a decided to select the first option which is Install them side by side choosing between them each startup. I figured this was the safe way to go. I did that and the pop up window saying Please Wait popped up again but lasted only like 10 seconds. Then I got to I guess step 6 where it asks you to enter your desired name and password. Did that and clicked forward. The Ubuntu 10.04 installation load screen appeared and the loading bar at the bottom started filling up. So I got to 83% and stalled during the Importing other profile information (I think it was called this. I had the option to do this during I think step 6) process. So at this point I decided to get stop the installation process. I was getting very nervous. I tried to restart the computer but all that happened was that Ubuntu restarted. I finally got the computer to restart. I was pretty sure I had screwed something up big time by this point. As my computer was restarting I entered BIOS again and switched back to it booting from my main hard drive containing Vista. Saved it and continued the boot process. My worst fears were confirmed as Vista would not boot up. I mean I saw the little Microsoft Windows choppy animated green loading bar at the bottom of the screen and then boom! It decided to restart. When it restarted I had the option to run a memory test check to see if there was anything that needed to be repaired. That took like 20 minutes and at the end I saw that I did indeed have to repair something. I had to go through 2 repair processes. After each I had to restart the computer. The 2nd time it went through the repair process it said that it could not fully repair the damage. I was scared and restarted but Vista did load up. I got to my desktop and saw a message saying something like Repairs have been made, Please restart for changes to take effect I noticed that some Notification icons were missing and I could not hear volume in a video. Things were a bit funky. So I did restart and here I am. Now what?! So since I got back into Vista and thankfully have a working Internet connection I am trying to find answers to my problem (that is why I am writing this post). I am scared that I have partioned my hard drive 2 times after researching Installing Ubuntu 10.04 and seeing this post http://techie-buzz.com/foss/ubuntu-10-04-lts-installation-guide.html The author shows screen shots of installing Ubuntu 10.04. He shows the image of step 4 of 7 with a caption at the bottom. I will recreate it below: Select a partitioning option. Unless you want to format all the hard drive and install Ubuntu afresh, select the last option and proceed. Questions If I have indeed partitioned my HD 2 times (which I am sure it is), how do I get to a point where I can see all my bad, unfinished Ubuntu partitions and get rid of them? How do I clean this big mess up? & How can I ensure that this mess will not happen next time I try installing Ubuntu 10.04? Thank you Adam

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  • BAM Data Control in multiple ADF Faces Components

    - by [email protected]
    As we know Oracle BAM data control instance sharing is not supported.When two or more ADF Faces components must display the same data, and are bound to the same Oracle BAM data control definition, we have to make sure that we wrap each ADF Faces component in an ADF task flow, and set the Data Control Scope to isolated. This blog will show a small sample to demonstrate this. In this sample we will create a Pie and Bar using same BAM DC, such that both components use same Data control but have isolated scope.This sample can be downloaded  fromSample1.zip Set-up: Create a BAM data control using employees DO (sample) Steps: Right click on View Controller project and select "New->ADF Task Flow" Check "Create Bounded Task Flow" and give some meaningful name (ex:EmpPieTF.xml ) to the TaskFlow(TF) and click on "OK"CreateTF.bmpFrom the "Components Palette", drag and drop "View" into the task flow diagram. Give a meaningful name to the view. Double Click and Click "Ok" for  "Create New JSF Page Fragment" From "Data Controls" drag and drop "Employees->Query"  into this jsff page as "Graph->Pie" (Pie: Sales_Number and Slices: Salesperson) Repeat step 1 through 4 for another Task Flow (ex: EmpBarTF). From "Data Controls" drag and drop "Employees->Query"  into this jsff page as "Graph->Bar" (Bars :Sales_Number and X-axis : Salesperson). Open the Taskflow created in step 2. In the Structure Pane, right click on "Task Flow Definition -EmpPieTF" Click "Insert inside Task Flow Definition - EmpPieTF -> ADF Task Flow -> Data Control Scope". Click "OK"TFDCScope.bmpFor the "Data Control Scope", In the Property Inspector ->General section, change data control scope from Shared to Isolated. Repeat step 8 through 11 for the 2nd Task flow created. Now create a new jspx page example: Main.jspxDrag and drop both the Task flows (ex: "EmpPieTF" and "EmpBarTF") as regions. Surround with panel components as needed.Run the page Main.jspxMainPage.bmpNow when the page runs although both components are created using same Data control the bindings are not shared and each component will have a separate instance of the data control.

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  • How do I built a DIY NAS?

    - by Kaushik Gopal
    I'm looking for good, detailed instructions on how to build a DIY NAS (Network Access Storage). I'm planning on doing it cheap (old PC config + open source software). I would like to know: What hardware I need to built one What kind of hard-drive setup I should take (like RAID) Or any other relevant hardware related advices (power supply, motherboard etc...) What software I should run on it, both what OS and software to manage the contents effectively So the NAS is recognizable and accessible to my network I can make sure my Windows computers will recognize it (when using Linux distro's) I can access my files from outside my network I already did a fair bit of searching and found these links, but while these links are great they delve more on the hardware side. I'm looking for more instructions in the software side. Ubuntu Setting up a Home NAS DIY NAS Smackdown How to Configure an $80 File Server in 45 Minutes FreeNAS Build a NAS Device With an Old PC and Free Software Build Your Own NAS Device

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  • steam won't open after install

    - by Dan Cooper
    I've looked all over the place for a solution but no one seems to be getting the same error codes as me. When I try to run Steam through terminal I get the following error: Running Steam on ubuntu 13.04 64-bit STEAM_RUNTIME is enabled automatically Installing breakpad exception handler for appid(steam)/version(1367621987_client) Installing breakpad exception handler for appid(steam)/version(1367621987_client) unlinked 0 orphaned pipes Gtk-Message: Failed to load module "overlay-scrollbar" Installing breakpad exception handler for appid(steam)/version(1367621987_client) [1013/104817:WARNING:proxy_service.cc(646)] PAC support disabled because there is no system implementation /home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/steamUI/../common/steam/client_api.cpp (281) : Assertion Failed: ClientAPI_InitGlobalInstance: InternalAPI_Init_Internal failed. Assert( Assertion Failed: ClientAPI_InitGlobalInstance: InternalAPI_Init_Internal failed. ):/home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/steamUI/../common/steam/client_api.cpp:281 Installing breakpad exception handler for appid(steam)/version(1367621987_client) Uploading dump (out-of-process) [proxy ''] /tmp/dumps/assert_20131013104817_1.dmp /home/buildbot/buildslave_steam/steam_rel_client_ubuntu12_linux/build/src/steamUI/SteamStartup.cpp (627) : Assertion Failed: ! "There was a problem with your Steam installation.\n" "Please reinstall steam.\n" unlinked 2 orphaned pipes CAsyncIOManager: 0 threads terminating. 0 reads, 0 writes, 0 deferrals. CAsyncIOManager: 75 single object sleeps, 0 multi object sleeps CAsyncIOManager: 0 single object alertable sleeps, 1 multi object alertable sleeps [2013-10-13 10:48:16] Startup - updater built May 3 2013 15:08:27 [2013-10-13 10:48:16] Verifying installation... [2013-10-13 10:48:16] Verification complete Shutting down. . . [2013-10-13 10:48:17] Shutdown Finished uploading minidump (out-of-process): success = yes response: CrashID=bp-d172a742-b7dd-419c-b235-d60c32131013 I've tried sudo apt-get purge and terminal tries to tell me I don't have Steam installed. I've tried reinstalling with software center but that doesn't help either.

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  • Legal Precautions of Customizing Ubuntu LiveCD

    - by Voulnet
    Hello everyone, the organization I work at wants to create a custom Ubuntu LiveCD, the customizations are: Pre-installed programs, plugins, some device drivers, and aesthetics such as icons and backgrounds, as well as changing Firefox's homepage and removing unneeded packages. Not big changes, obviously, and we wish to distribute this custom image for clients to use as a bootable CD or USB stick in order to have a quick environment where all our tools are available instantly. What are the licensing and legal consequences of this? What if some of the programs or plugins that are to be pre-packaged are not GPL'd? I should finally note that we are not changing any code in the kernel or any other distro component. Thank you for your time!

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  • Be Careful When Referencing SPList.Items

    - by Brian Jackett
    Be very careful how you reference your SPListItem objects through the SharePoint API.  I’ll say it again.  Be very careful how you reference your SPListItem objects through the SharePoint API.  Ok, now that you get the point that this will be a “learn from my mistakes and don’t do unsmart things like I did” post, let’s dig into what it was that I did poorly. Scenario     For the past year I’ve been building custom .Net applications that are hosted through SharePoint.  These application involve a number of SharePoint lists, external databases, custom web parts, and other SharePoint elements to provide functionality.  About two weeks ago I received a message from one of our end users that a custom application was performing slowly.  Specifically performance was slow when users were performing actions that interacted with the primary SharePoint list storing data for that app. The Problem     I took a copy of the production site into a dev environment to investigate the code that was executing.  After attaching the debugger and running through the code I quickly found pieces of code referencing SPListItem objects (like below) that were performing very poorly: SPListItem myItem = SPContext.Current.Web.Lists["List Name"].Items.GetItemById(value); // do updates on SPListItem retrieved     As it turns out the SPList I was referencing was fairly large at ~1000 items and weighing in over 150 MB.  You see the problem with my above code is that I retrieved the SPListItem by first (unnecessarily) going through the Items member of the list.  As I understand it, when doing so the executing code will attempt to resolve that entity and pull it from the database and into RAM (all 150 MB.)  This causes the equivalent of a 50 car pile up in terms of performance with a single update taking more than 15 seconds. The Solution     The solution is actually quite simple and I wish I had realized this during development.  Instead of going through the Items member it is possible to call GetItemById(…) directly on the SPList as in the example below: SPListItem myItem = SPContext.Current.Web.Lists["List Name"].GetItemById(value); // do updates on SPListItem retrieved     After making this simple change performance skyrocketed and updates were back to less than a second.   Conclusion     When given the option between two solutions, usually the simplest is the best solution.  In my scenario I was adding extra complexity going through the API the long way around to get to the objects I needed and it ended up hurting performance greatly.  Luckily we were able to find and resolve the performance issue in a relatively short amount of time.  Like I said at the beginning of the post, learn from my mistakes and hope it helps you.         -Frog Out   Image linked from http://www.freespirit.com/files/IMAGE/COVER/LARGE/BeCarefulSafe.jpg

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  • Extensible Metadata in Oracle IRM 11g

    - by martin.abrahams
    Another significant change in Oracle IRM 11g is that we now use XML to create the tamperproof header for each sealed document. This article explains what this means, and what benefit it offers. So, every sealed file has a metadata header that contains information about the document - its classification, its format, the user who sealed it, the name and URL of the IRM Server, and much more. The IRM Desktop and other IRM applications use this information to formulate the request for rights, as well as to enhance the user experience by exposing some of the metadata in the user interface. For example, in Windows explorer you can see some metadata exposed as properties of a sealed file and in the mouse-over tooltip. The following image shows 10g and 11g metadata side by side. As you can see, the 11g metadata is written as XML as opposed to the simple delimited text format used in 10g. So why does this matter? The key benefit of using XML is that it creates the opportunity for sealing applications to use custom metadata. This in turn creates the opportunity for custom classification models to be defined and enforced. Out of the box, the solution uses the context classification model, in which two particular pieces of metadata form the basis of rights evaluation - the context name and the document's item code. But a custom sealing application could use some other model entirely, enabling rights decisions to be evaluated on some other basis. The integration with Oracle Beehive is a great example of this. When a user adds a document to a Beehive workspace, that document can be automatically sealed with metadata that represents the Beehive security model rather than the context model. As a consequence, IRM can enforce the Beehive security model precisely and all rights configuration can actually be managed through the Beehive UI rather than the IRM UI. In this scenario, IRM simply supports the Beehive application, seamlessly extending Beehive security to all copies of workspace documents without any additional administration. Finally, I mentioned that the metadata header is tamperproof. This is obviously to stop a rogue user modifying the metadata with a view to gaining unauthorised access - reclassifying a board document to a less sensitive classifcation, for example. To prevent this, the header is digitally signed and can only be manipulated by a suitably authorised sealing application.

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  • This Task Is Currently Locked by a Running Workflow and Cannot Be Edited

    - by Jayant Sharma
    Problem: In SharePoint Workflow, "This task is currently locked by a running workflow and cannot be edited" is the common exception, that we face. Solution: Generally this exception occurs 1.  when the number of items in the Task List gets highThis exception says that the workflow is not able to deliver the all the events at a given time and so the tasks get locked.  Out Of Box, the default event delivery throttle value is 15.  Event delivery throttle value Specifies the number of workflows that can be processed at the same time across all front-end Web serverslook at following link.(http://blogs.msdn.com/b/vincent_runge/archive/2008/09/16/about-the-workflow-eventdelivery-throttle-parameter.aspx)If the value returned by query is superior to the throttle (15 by default), any new workflow event will not be processed immediately. so we need to change it by stsadm command like...stsadm -o setproperty -pn workflow-eventdelivery-throttle -pv "20"(http://technet.microsoft.com/en-us/library/cc287939(office.12).aspx) 2. When we modify a Workflow Task from Custom TaskEdit Page.   when we try to modify the workflow task from outside workflow default Page, like custom workflow taskedit page. then is exception occurs.suppose we have custom task edit page with dropdown  and values are submitted/ Progress/ completed etc and we want to complete task from here. it will throw exception on SPWorkflowTask.AlterTask method, which changes the TaskStatus.When I debug, to find the root cause I actully found that the workflow is not locked. The InternalState flag of the workflow does not include the Locked flag bits(http://msdn.microsoft.com/en-us/library/dd928318(v=office.12).aspx) When I found this link http://geek.hubkey.com/2007/09/locked-workflow.htmlIt is exactly what I wanted. It says that "when the WorkflowVersion of the task list item is not equal to 1" then the error occurs. The solution that is propsed here works fantastically if ((int)task[SPBuiltInFieldId.WorkflowVersion] != 1){    SPList parentList = task.ParentList.ParentWeb.Lists[new Guid(task[SPBuiltInFieldId.WorkflowListId].ToString())];    SPListItem parentItem = parentList.Items.GetItemById((int)task[SPBuiltInFieldId.WorkflowItemId]);    SPWorkflow workflow = parentItem.Workflows[new Guid(task[SPBuiltInFieldId.WorkflowInstanceID].ToString())];    if (!workflow.IsLocked)    {       task[SPBuiltInFieldId.WorkflowVersion] = 1;       task.SystemUpdate();      break;    }} It will reset the workflow version to 1 again.Conclusion: This Exception is completely confusing. So, we need to find at first whether our workflow is really locked or not. If it is really locked then use 1st method. If not, then check the workflow version and set it to 1 again.Jayant Sharma

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