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• Cannot login to XP SP3 in VMWarePlayer virtual machine in safe mode

  - by Alper

  Hello, Here is my setup Host OS: XP SP3 Guest OS: XP SP3 (using VMWare) I checked the /SAFEBOOT option in System Config utility in guest for troubleshooting. Now the guest OS boots up in Safe Mode but I cannot login with my user id/password. Here is what I tried: [domainName]\[userid] for user name = Login Fails Administrator with blank password = Login fails Safe Mode with Networking = Login fails Safe Mode with Command Prompt = Login fails Last Known Good Configuration = starts in safe mode, login fails Start Windows Normally = starts in safe mode, login fails Don't have cd to get to the recovery console Any ideas?

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• What would cause previously sent emails to be sent again from Exchange the first time someone logs i

  - by Ken Pespisa

  A few users testing our Citrix XenApp service found that several (seemingly random) previously sent emails were sent out immediately after they logged into Outlook via Citrix for the first time. The problem hasn't occurred for them since. After one user had this happen, and we scratched our heads about it thinking it was a fluke, our IT director had this same issue. I guess I'd rule out any PEBKAC issues. I really don't know where to begin troubleshooting this problem. If you have any ideas what could have caused this, I'd appreciate you sharing them, as strange or far-fetched as they may seem :)

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• Windows 7 can't make back up

  - by J. Pablo Fernández

  I've been trying to get Windows 7 to make a backup for a week or so. I'm backing up to a local NAS and I'm getting this error: Windows Backup: Troubleshooting Options Check your backup Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure you have at least 400 MB of free space and try again. Backup time: 2009-09-07 14:48 Backup location: \VANGELIS\Shared\Backup\lennon\ Error code: 0x81000015 My local hard disk has 290GB free and my NAS has 200GB free. Any ideas what might be wrong?

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• Cached Network Share Credentials?

  - by Brian Wolfe

  Hi, I have an issue in Windows 7 where I get the following error message when attempting to access an admin network share on a machine in another domain: "Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again." Troubleshooting I've Done Start Run cmd net use * /DELETE Start Manage Windows Credentials Deleted all credentials I still receive the same error until I reboot my machine. After I reboot, it works fine. However, I am able to log into the admin share if I hit it by it's IP address. QUESTION My question is, is there somewhere else I should be looking for cached user credentials? Thanks, Brian

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• Cannot access any remote resource after connecting to Cisco VPN on Vista

  - by Deepak Singh Rawat

  I have installed Cisco vpn client version 5.0.07.0290 on Vista Business SP2. I am able to successfully connnect to the vpn. But after connecting I am not able to access any resource in the vpn (like database, other computers in the network etc.). I have tried the following without any success : Older versions of the client Other vpn clients like Shrewsoft : same issue as the cisco vpn client Disabled Internet Connection Sharing service Installed the client in the root administrator account Run the installer as administrator Run the vpngui and ipsecdialer in XP compatibility mode and as administrator I am not sure how to troubleshoot this issue. Can somebody please help me in troubleshooting this issue? P.S : I've Zonealarm firewall, can that be an issue?

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• Upgrading Fedora 16 to 17 with crypted LVM

  - by nijansen

  As the title suggests, I want to upgrade Fedora 16 to the Fedora 17 Alpha build, but I am struggling to do so because of my crypted HDD. To avoid the hustle of CD-ROM or USB install, I thought the preupgrade would be a good idea. It downloads the stuff, stores an image somewhere and creates an entry in my boot manager. When I choose to upgrade from the boot manager it crashes halfway through because it can not access any of the prepared files (because it's crypted) and hands me a debug console. Unfortunately, this case apparently is not covered by the Fedora troubleshooting advice, at least I was not able to find anything there. I would guess I have to mount my HDD manually, but 1) how? and 2) how do I resume the upgrade afterwards? I would really appreciate a push in the right direction.

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• Does anyone still use Iometer?

  - by Brian T Hannan

  "Iometer is an I/O subsystem measurement and characterization tool for single and clustered systems. It is used as a benchmark and troubleshooting tool and is easily configured to replicate the behaviour of many popular applications." link text Does anyone still use this tool? It seems helpful, but I'm not sure if it's for the thing I am trying to work on. I am trying create a benchmark computer performance test that can be run before and after a Windows Optimization program does its stuff (ex: PC Optimizer Pro or CCleaner). I want to be able to make a quick statement like CCleaner makes the computer run 50% faster or something along those lines. Are there any newer tools like this one?

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• Outlook - Out Of Office can't set

  - by derjur

  Exchange 2007, Outlook 2010 Error when setting Out Of Office (Automatic Replies) from Outlook: Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later. Setting this through OWA works fine. Autodiscover is working, and all addresses are resolvable through DNS. Outlook profile created from scratch. Anonymous access disabled for EWS/OWA (IIS on Exchange box). I'm out of steam for troubleshooting. Any ideas?

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• How to force Windows 7 to ask for a "fresh" IP address from DHCP server?

  - by haimg

  I'm troubleshooting a certain issue with my DHCP configuration, and need my Windows machine to ask for a "fresh" IP address, so I can see which address DHCP server gives by default. When I do ipconfig /release followed by ipconfig /renew, Windows "proposes" its old IP address to the DHCP server (just checked with Wireshark, initial "DHCP Discover" message has Option-50 (requested IP address) with Windows machine's old IP). Tried disabling/enabling network adapter. Same behavior. Question: How can I force Windows to just ask for a new IP address, without proposing its old IP address.

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• Slow LAN transfer from 3rd party computer

  - by Chris

  Hi Everyone, I've got an odd problem that I'm not really sure where to start the troubleshooting process. I have a 'server' with Windows Server 2008R2 (64-bit) installed and it has a couple of hard drives. If I Remote Desktop into the server and transfer files from one HD to the other, all it fine. If however, I use my workstation (Windows 7 64bit) and open up a shared resource on the server and transfer a file from one hard drive on the server to another HD on the server (not using Remote Desktop, just Windows explorer/Network places), the transfer crawls... It takes about 5mins to discover files/calculate the transfer and then starts transferring at speeds like 56KB/s - 200KB/s. Both machines have Marvel GigE network ports with a TrendNet 8-port green GigE switch. I've set Jumbo packets to 9K on both machines...

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• Reliable procedure/tool for removing print drivers in Windows 7 (domain environment)

  - by ultrasawblade

  One of the troubleshooting steps in resolving printer-related issues with any version of Windows is to remove installed print drivers and then reinstall the drivers. This is a domain environment and drivers are pulled from a print server. I've had occasion to need to do this on a user's system running Windows 7 Enterprise 64-bit. These procedures don't work: Removing the printer from Devices and Printers (doesn't remove driver obviously) Doing the above, going into Server Properties, and attempting to remove the driver (fails with a "driver in use" error) Opening an empty mmc, adding the Print Management snap-in, and attempting to do the above. Doing sc stop spooler and sc start spooler before doing both of the above Now I know it's possible to remove drivers with the spooler service stopped and then going into the spool directory, as well as deleting registry entries. I'm asking if a tool exists to do this where I can just select the driver in question and it be removed.

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• How to tell if OpenGL is really working in Ubuntu 10.04

  - by Jonathan

  I have a lenovo S9e running Intel integrated graphics. Here is my lspci output related to the graphics: 00:02.1 Display controller: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller (rev 03) Subsystem: Lenovo Device 3870 Flags: bus master, fast devsel, latency 0 Memory at f0580000 (32-bit, non-prefetchable) [size=512K] Capabilities: [d0] Power Management version 2 I want to know how I can make sure OpenGL support is running in full on an Ubuntu 10.04 installation. I have a few hints to think that it is not: The "Desktop Effects" will not load Apps such as stardock, when attempting to use OpenGL rendering, will display black boxes instead of transparency In the games Pioneers, the number-tile icons are suspiciously just black circles Windows games running with Wine will only support software rendering, not hardware rendering When I boot into a Knoppix LiveCD, the desktop effects do work, splendidly, meaning compiz detects my computer as capable. My problem with troubleshooting is that Canonical has basically eliminated the conf-file-based mechanism of X11 as far as I can tell, thus making it even harder to ensure graphics modules are loading properly. How do I debug and test OpenGL on m Ubuntu 10.04 installation?

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• Windows XP , HP , IntelInside Trobelshooting

  - by Jamil Hneini

  My Windows XP PC has stopped booting. On start up, before Windows boots a screen appears saying: Windows Could Not Boot: Could Not Find or Corrupted file <Windows root>\Sytem32\Hal.dll Please Reinstall the file... From that I understand that I have to reinstall the OS but my computer is so old that I have lost the backup and recovery disk. My Computer's Info: 32Bit Computer Pentium 4 Windows XP Service Pack 2 HP History: My Computer has 4 hard drives 2 internal 40 GB drives (C And D) 2 external 8GB drives (E And F) Additional Info: I need the files inside C And E The computer reads my flash drive as a hard drive (8.45GB)(I have never booted while my USB pluged in while I was troubleshooting) With some test I discovered that the C drive wasn't detected by the computer I have already configured the boot order of BiOS I have Set The SATA to IDE The Question: I have a setup for windows 8 32 bit how can I boot from my USB to run that setup? If that isn't the proper way to handle this problem please tell me the proper way.

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• Google Drive desktop client not updating existing files from other users

  - by cqm

  I've looked around and there doesn't really seem to be any troubleshooting information for the Google Drive desktop client. It all assumes you are using Google Docs on the web. Anyway, my team is trying to use Google Drive like Dropbox, where multiple people are editing files shared amongst them through the desktop, such as images. Dropbox is really good at noticing when a checksum for a file is changed, and syncing it. Google Drive's desktop client seems not to do this at all. Google Drive desktop client seems to only sync newly created files and not giving any notification at all that there is a modified version, it will never sync it, even though going online and opening that file will show the modified version. Is there any way to fix this? and the answer has nothing to do with proxy or firewall configurations. Team is using computers running OSX and Windows.

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• Experience with MQ File Transfer Edition?

  - by mfinni

  We've got several processes that move files across servers - SFTP, FTP, SCP; Windows, Linux, AIX; there is a workflow component (usually require a control file with filenames and hash values to move a batch of related files). The action is often initiated on our servers to get the files, so we need to make sure they're done being written. We have some homegrown scripts to do this, but they don't always work properly, and troubleshooting, maintenance, and log review is not easy this way. There's a lot of servers, and our scripts don't have central logging or a dashboard/console/etc. We're looking into commercial products to do this. Has anyone used MQ File Transfer Edition? Another team in our company is using Aspera, does anyone have any thoughts on that, or other favored products? I have no idea what our budget is for this, yet. Just trying to get a handle on the product space from the perspective of other admins.

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• Motherboard warning lights when plugging in a display port cord to graphics card?

  - by rllr

  Earlier today, my computer spontaneously shut itself off and refused to turn back on. I tested my PSU and it's operating fine. I unplugged everything and let it sit for a while and it started to make a high pitched coil whine/hiss. When I came back an hour later and plugged in only the power cord, it turned on without any issues. After some troubleshooting, I noticed my motherboard (Intel D975XBX2) has a red CPU led and VR led that come on whenever I plug my monitor into my graphics card via display port. DVI does not cause a similar issue. I was running three monitors off the card, so I need both DVI ports and the display port working. Is it likely my graphics card needs to be replaced, or should I be looking elsewhere to resolve this issue?

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• Cannot access any remote resource after connecting to Cisco VPN on Vista

  - by Deepak Singh Rawat

  I have installed Cisco vpn client version 5.0.07.0290 on Vista Business SP2. I am able to successfully connnect to the vpn. But after connecting I am not able to access any resource in the vpn (like database, other computers in the network etc.). I have tried the following without any success : Older versions of the client Other vpn clients like Shrewsoft : same issue as the cisco vpn client Disabled Internet Connection Sharing service Installed the client in the root administrator account Run the installer as administrator Run the vpngui and ipsecdialer in XP compatibility mode and as administrator I am not sure how to troubleshoot this issue. Can somebody please help me in troubleshooting this issue? P.S : I've Zonealarm firewall, can that be an issue?

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• Ubuntu 11.04: No Audio Output

  - by Jason George

  I installed a fresh copy of Ubuntu 11.04 earlier this week and I'm having trouble getting my audio online. It was working fine in 10.04 and all the resources I can find on troubleshooting seem to be fairly dated so I'm not sure if they apply. CMI8788 [Oxygen HD Audio] Analog Stereo Duplex Playing a WMA file shows 0.00db output when I mouse over the sound controller in the status bar. Obviously, no output from my speakers. I tried adjusting the profile, thinking I might have the wrong one. That seems to have made things worse. Where mouse over originally said something along the lines of "Oxygen HD Audio," it now reads "Dummy Output." Selecting "Test Speakers" in sound preferences crashes the dialog. Any pointers would be great.

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• How does Windows handle Time? Updating RTC, etc. (Active Directory and Novell E-Directory)

  - by bshacklett

  I'm troubleshooting some time issues in my domain and before making any big changes I want to have a thorough understanding of what's going on. I've got a few lingering questions at the moment: What sources (rtc, ntp, etc.) are queried by Windows to keep time? How does this differ in a mixed Active Directory / Novell environment? What is the order that each source is queried in? How does Windows decide whether to act as an NTP client, peer or server? In what situations will Windows update the RTC, if ever?

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• "Fuzzy" Display Problems on New OpenSUSE 11.3 Install

  - by Kryten

  Hi, I have a old Desktop that has a new installation of OpenSUSE 11.3 on it. To get straight to the point, whenever I try to start-up OpenSUSE, my display goes "fuzzy" (almost like a badly tuned TV) and sometimes (not always) my monitor goes black and says "Out of Range: 15.6kHz/49Hz": I assumed that this was a driver problem, so I download the drivers from nvidia and ran the shell script, completed and rebooted. Then OpenSUSE failed to boot with something like "nscd failed to start". At that point I decided to re-install and I did, but this time I tried un-checking "Automatic Configuration" to see if that helped. Got through the install and still have a problem. Unfortunately, my Linux troubleshooting skills are non-existent, so has anyone got any ideas on what could be the problem (is it the display driver?) and how I can fix the problem?

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• Dhcp clients fail after successful import of server to new machine

  - by Tathagata

  I transfered the configs of a dhcp server from one server to another both running Windows Server 2003 R2 following http [://] support.microsoft.com/kb/325473. The new server has a statically configured ip(outside the scope) like the old one. Stopped the server on the old, and started up in the new server (authorized too) - but when I ipconfig /renew from a client its network interface fails with all 0.0.0.0 (or 169...*). I read somewhere I need to reconcile the scope to sync the new registry values ('ll try this tomorrow). What other troubleshooting steps can I take other than these (which didn't help)? Things work fine when the old server resurrects and the new one is taken down. The new server showed there was no requests for offer.

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• Why doesn't my laptop battery charge while the laptop is in use?

  - by larryb82

  Up until a week ago, my laptop has always been able to charge the battery while I'm using it. Now, it will not charge unless the computer is sleeping, hibernating, or turned off. The icon in the start tray states that the battery is charging but it is not animated (it used to be) and of course the power level does not increase. Otherwise, the battery seems to be fine. The battery life is decent (2h+) and while the laptop is in use and plugged in the battery will maintain a constant charge. Any troubleshooting help would be great (i.e. is this a charger issue, battery issues, software issue, etc...)

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• Laptops trying to connect via wireless? Only able to connect only via wired connection

  - by Chris J. Lee

  It seems that all the wireless laptops in the office have disconnected and are unable to reconnect to the wifi after a terrible storm caused some power interruptions. Troubleshooting actions Verify wireless broadcasting is up With each laptop i ended up flushing their dns cache on Win 7 (ipconfig /flush ) Performed an ipconfig /all to see what the new ip is Made sure password was correct Reset the router (multiple times) restarted each laptop. Tried connecting wirelessly Am i missing some small detail ? Network information The router is a linksys/cisco WRVS4400N router. Supports a lot of fancy features i don't know how to use. We have 3 static ip's the conference room computer, the wireless printer, my computer Mostly windows machines, we have 3 mac users

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• What's the best practice for keeping track of Microsoft solution stack Hot fixes and patches?

  - by melaos

  i'm currently working on a product that is build on microsoft stacks such as sql server, entity framework, wcf, c# and biztalk server. so recently we're running into weird issues on our production servers and now we're troubleshooting this issue. we're kind of lost. so we're looking into anti virus exclusion and cumulatives updates for biztalk server. but my question now is what's the best way to keep track of all the hot fixes? do we just check for them, i.e. google it up only when we have issues? i've googled online and found that there's a microsoft baseline analyzer tool. and the other thing is microsoft blog which is updated on a weekly basis which contains all the recent hot fixes. are there a better way or best way? thanks for my ignorant question.

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• Need an alerting system if my cloning script fails

  - by rahum

  I've configured a nightly rsync to mirror one server to a standby offsite backup server. The total datastore on the primary is 1.5TB. In the course of getting this working, I ran into numerous instabilities with the environment, which I seem to have sorted out, but even though it's now working, I am still nervous. This is intended to be a disaster-scenario standby server, and if disaster strikes and the standby does not have all the proper data synchronized, I'm out of a job. Thus, I want to script a system that will confirm, after each nightly sync, that the destination data matches the source. I realize that rsync does this, but if rsync doesn't complete fully (which was happening during the setup troubleshooting), I need to know. Any suggestions? I'm best with Ruby, if that is relevant for the solution.

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