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• Trying to install Team viewer on Ubuntu 12.04

  - by Teknikk

  I recently got Ubuntu installed on my server, I wanted to install TeamViewer so i could easy manage the virtual machines, However, I get errors when installing it from App store?, And I also get errors, but more detailed on the terminal. Error output: tek@tek-G53SW:~/Download$ sudo dpkg -i ipts teamviewer_linux_x64.deb dpkg: error processing ipts (--install): cannot access archive: No such file or directory (Reading database ... 142115 files and directories currently installed.) Preparing to replace teamviewer7 7.0.9360 (using teamviewer_linux_x64.deb) ... Unpacking replacement teamviewer7 ... dpkg: dependency problems prevent configuration of teamviewer7: teamviewer7 depends on libc6-i386 (>= 2.7); however: Package libc6-i386 is not installed. teamviewer7 depends on lib32asound2; however: Package lib32asound2 is not installed. teamviewer7 depends on lib32z1; however: Package lib32z1 is not installed. teamviewer7 depends on ia32-libs; however: Package ia32-libs is not installed. dpkg: error processing teamviewer7 (--install): dependency problems - leaving unconfigured Errors were encountered while processing: ipts teamviewer7 I tried to install it manually, but with no luck, I heard some others has this problems. I am running Ubuntu 12.04 x64. Error @ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs : tek@tek-G53SW:~/Download$ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these: The following packages have unmet dependencies: ia32-libs : Depends: ia32-libs-multiarch E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a solution). tek@tek-G53SW:~/Download$ More errors tek@tek-G53SW:~/Download$ sudo apt-get -f install [sudo] password for tek: Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following packages will be REMOVED: teamviewer7 0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 81.9 MB disk space will be freed. Do you want to continue [Y/n]? y (Reading database ... 142441 files and directories currently installed.) Removing teamviewer7 ... tek@tek-G53SW:~/Download$ sudo apt-get install libc6-i386 lib32asound2 lib32z1 ia32-libs Reading package lists... Done Building dependency tree Reading state information... Done lib32z1 is already the newest version. libc6-i386 is already the newest version. lib32asound2 is already the newest version. Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: ia32-libs : Depends: ia32-libs-multiarch E: Unable to correct problems, you have held broken packages. tek@tek-G53SW:~/Download$ sudo apt-get install ia32-libs-multiarch Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: ia32-libs-multiarch:i386 : Depends: gstreamer0.10-plugins-good:i386 but it is not going to be installed Depends: gtk2-engines:i386 but it is not going to be installed Depends: gtk2-engines-murrine:i386 but it is not going to be installed Depends: gtk2-engines-pixbuf:i386 but it is not going to be installed Depends: gtk2-engines-oxygen:i386 but it is not going to be installed Depends: ibus-gtk:i386 but it is not going to be installed Depends: libcanberra-gtk-module:i386 but it is not going to be installed Depends: libcups2:i386 but it is not going to be installed Depends: libcupsimage2:i386 but it is not going to be installed Depends: libfontconfig1:i386 but it is not going to be installed Depends: libgail-common:i386 but it is not going to be installed Depends: libgphoto2-2:i386 but it is not going to be installed Depends: libgtk2.0-0:i386 but it is not going to be installed Depends: libnss3:i386 but it is not going to be installed Depends: libqt4-opengl:i386 but it is not going to be installed Depends: libqt4-qt3support:i386 but it is not going to be installed Depends: libqt4-scripttools:i386 but it is not going to be installed Depends: libqt4-svg:i386 but it is not going to be installed Depends: libqtgui4:i386 but it is not going to be installed Depends: libqtwebkit4:i386 but it is not going to be installed Depends: librsvg2-common:i386 but it is not going to be installed Depends: libsane:i386 but it is not going to be installed E: Unable to correct problems, you have held broken packages. tek@tek-G53SW:~/Download$

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• A Gentle Introduction to NuGet

  - by Joe Mayo

  Not too long ago, Microsoft released, NuGet, an automated package manager for Visual Studio.  NuGet makes it easy to download and install assemblies, and their references, into a Visual Studio project.  These assemblies, which I loosely refer to as packages, are often open source, and include projects such as LINQ to Twitter. In this post, I'll explain how to get started in using NuGet with your projects to include: installng NuGet, installing/uninstalling LINQ to Twitter via console command, and installing/uninstalling LINQ to Twitter via graphical reference menu. Installing NuGet The first step you'll need to take is to install NuGet.  Visit the NuGet site, at http://nuget.org/, click on the Install NuGet button, and download the NuGet.Tools.vsix installation file, shown below. Each browser is different (i.e. FireFox, Chrome, IE, etc), so you might see options to run right away, save to a location, or access to the file through the browser's download manager.  Regardless of how you receive the NuGet installer, execute the downloaded NuGet.Tools.vsix to install Nuget into visual Studio. The NuGet Footprint When you open visual Studio, observe that there is a new menu option on the Tools menu, titled Library Package Manager; This is where you use NuGet.  There are two menu options, from the Library Package Manager Menu that you can use: Package Manager Console and Package Manager Settings.  I won't discuss Package Manager Settings in this post, except to give you a general idea that, as one of a set of capabilities, it manages the path to the NuGet server, which is already set for you. Another menu, added by the NuGet installer, is Add Library Package Reference, found by opening the context menu for either a Solution Explorer project or a project's References folder or via the Project menu.  I'll discuss how to use this later in the post. The following discussion is concerned with the other menu option, Package Manager Console, which allows you to manage NuGet packages. Gettng a NuGet Package Selecting Tools -> Library Package Manager -> Package Manager Console opens the Package Manager Console.  As you can see, below, the Package Manager Console is text-based and you'll need to type in commands to work with packages. In this post, I'll explain how to use the Package Manager Console to install LINQ to Twitter, but there are many more commands, explained in the NuGet Package Manager Console Commands documentation.  To install LINQ to Twitter, open your current project where you want LINQ to Twitter installed, and type the following at the PM> prompt: Install-Package linqtotwitter If all works well, you'll receive a confirmation message, similar to the following, after a brief pause: Successfully installed 'linqtotwitter 2.0.20'. Successfully added 'linqtotwitter 2.0.20' to NuGetInstall. Also, observe that a reference to the LinqToTwitter.dll assembly was added to your current project. Uninstalling a NuGet Package I won't be so bold as to assume that you would only want to use LINQ to Twitter because there are other Twitter libraries available; I recommend Twitterizer if you don't care for LINQ to Twitter.  So, you might want to use the following command at the PM> prompt to remove LINQ to Twitter from your project: Uninstall-Package linqtotwitter After a brief pause, you'll see a confirmation message similar to the following: Successfully removed 'linqtotwitter 2.0.20' from NuGetInstall. Also, observe that the LinqToTwitter.dll assembly no longer appears in your project references list. Sometimes using the Package Manager Console is required for more sophisticated scenarios.  However, LINQ to Twitter doesn't have any dependencies and is a very simple install, so you can use another method of installing graphically, which I'll show you next. Graphical Installations As explained earlier, clicking Add Library Package Reference, from the context menu for either a Solution Explorer project or a project's References folder or via the Project menu opens the Add Library Package Reference window. This window will allow you to add a reference a NuGet package in your project. To the left of the window are a few accordian folders to help you find packages that are either on-line or already installed.  Just like the previous section, I'll assume you are installing LINQ to Twitter for the first time, so you would select the Online folder and click All.  After waiting for package descriptions to download, you'll notice that there are too many to scroll through in a short period of time, over 900 as I write this.  Therefore, use the search box located at the top right corner of the window and type LINQ to Twitter as I've done in the previous figure. You'll see LINQ to Twitter appear in the list. Click the Install button on the LINQ to Twitter entry. If the installation was successful, you'll see a message box display and disappear quickly (or maybe not if your machine is very fast or you blink at that moment). Then you'll see a reference to the LinqToTwitter.dll assembly in your project's references list. Note: While running this demo, I ran into an issue where VS had created a file lock on an installation folder without releasing it, causing an error with "packagename already exists. Skipping..." and then an error describing that it couldn't write to a destination folder.  I resolved the problem by closing and reopening VS. If you open the Add a Library Package Reference window again, you'll see LINQ to Twitter listed in the Recent packages folder. Summary You can install NuGet via the on-line home page with a click of a button.  Nuget provides two ways to work with packages, via console or graphical window.  While the graphical window is easiest, the console window is more powerful. You can now quickly add project references to many available packages via the NuGet service. Joe

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• WebCenter Content shared folders for clustering

  - by Kyle Hatlestad

  When configuring a WebCenter Content (WCC) cluster, one of the things which makes it unique from some other WebLogic Server applications is its requirement for a shared file system.  This is actually not any different then 10g and previous versions of UCM when it ran directly on a JVM.  And while it is simple enough to say it needs a shared file system, there are some crucial details in how those directories are configured. And if they aren't followed, you may result in some unwanted behavior. This blog post will go into the details on how exactly the file systems should be split and what options are required. Beyond documents being stored on the file system and/or database and metadata being stored in the database along with other structured data, there is other information being read and written to on the file system.  Information such as user profile preferences, workflow item state information, metadata profiles, and other details are stored in files.  In addition, for certain processes within WCC, each of the nodes needs to know what the other nodes are doing so they don’t step on each other.  WCC keeps track of this through the use of lock files on the file system.  Because of this, each node of the WCC must have access to the same file system just as they have access to the same database. WCC uses its own locking mechanism using files, so it also needs to have access to those files without file attribute caching and without locking being done by the client (node).  If one of the nodes accesses a certain status file and it happens to be cached, that node might attempt to run a process which another node is already working on.  Or if a particular file is locked by one of the node clients, this could interfere with access by another node.  Unfortunately, when disabling file attribute caching on the file share, this can impact performance.  So it is important to only disable caching and locking on the particular folders which require it.  When configuring WebCenter Content after deploying the domain, it asks for 3 different directories: Content Server Instance Folder, Native File Repository Location, and Weblayout Folder.  And starting in PS5, it now asks for the User Profile Folder. Even if you plan on storing the content in the database, you still need to establish a Native File (Vault) and Weblayout directories.  These will be used for handling temporary files, cached files, and files used to deliver the UI. For these directories, the only folder which needs to have the file attribute caching and locking disabled is the ‘Content Server Instance Folder’.  So when establishing this share through NFS or a clustered file system, be sure to specify those options. For instance, if creating the share through NFS, use the ‘noac’ and ‘nolock’ options for the mount options. For the other directories, caching and locking should be enabled to provide best performance to those locations.   These directory path configurations are contained within the <domain dir>\ucm\cs\bin\intradoc.cfg file: #Server System PropertiesIDC_Id=UCM_server1 #Server Directory Variables IdcHomeDir=/u01/fmw/Oracle_ECM1/ucm/idc/ FmwDomainConfigDir=/u01/fmw/user_projects/domains/base_domain/config/fmwconfig/ AppServerJavaHome=/u01/jdk/jdk1.6.0_22/jre/ AppServerJavaUse64Bit=true IntradocDir=/mnt/share_no_cache/base_domain/ucm/cs/ VaultDir=/mnt/share_with_cache/ucm/cs/vault/ WeblayoutDir=/mnt/share_with_cache/ucm/cs/weblayout/ #Server Classpath variables #Additional Variables #NOTE: UserProfilesDir is only available in PS5 – 11.1.1.6.0UserProfilesDir=/mnt/share_with_cache/ucm/cs/data/users/profiles/ In addition to these folder configurations, it’s also recommended to move node-specific folders to local disk to avoid unnecessary traffic to the shared directory.  So on each node, go to <domain dir>\ucm\cs\bin\intradoc.cfg and add these additional configuration entries: VaultTempDir=<domain dir>/ucm/<cs>/vault/~temp/ TraceDirectory=<domain dir>/servers/<UCM_serverN>/logs/EventDirectory=<domain dir>/servers/<UCM_serverN>/logs/event/ And of course, don’t forget the cluster-specific configuration values to add as well.  These can be added through Admin Server -> General Configuration -> Additional Configuration Variables or directly in the <IntradocDir>/config/config.cfg file: ArchiverDoLocks=true DisableSharedCacheChecking=true ServiceAllowRetry=true    (use only with Oracle RAC Database)PublishLockTimeout=300000  (time can vary depending on publishing time and number of nodes) For additional information and details on clustering configuration, I highly recommend reviewing document [1209496.1] on the support site.  In addition, there is a great step-by-step guide on setting up a WebCenter Content cluster [1359930.1].

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• Deciding On Features For Open Source

  - by Robz / Fervent Coder

  Open source feature selection is subjective. An interesting question was posed to me recently at a presentation - “How do you decide what features to include in the [open source] projects you manage?” Is It Objective? I’d like to say that it’s really objective and that we vote on features and look at what carries the most interest of the populace. Actually no I wouldn’t. I don’t think I would enjoy working on open source (OSS) as much if it someone else decided on what features I should include. It already works that way at work. I don’t want to come home from work and work on things that others decide for me unless they are paying me for those features. So how do I decide on features for our open source projects? I think there are at least three paths to feature selection and they are not necessarily mutually exclusive. Feature Selection IS the Set of Features For the Domain Your product, in whatever domain it is in, needs to have the basic set of features that make it answer the needs of that domain. That is different for every product, but if you take for example a build tool, at the very least it needs to be able to compile source. And these basic needed features are not always objective either. Two people could completely disagree what makes for a required feature to meet a domain need for a product. Even one person may disagree with himself/herself about what features are needed based on different timeframes. So that leads us down to subjective. Feature Selection IS An Answer To Competition Some features go in because the competition adds a feature that may draw others away from your product offering. With OSS, there are all free alternatives, so if your competition adds a killer feature and you don’t, there isn’t much other than learning (how to use the other product) to move your customers off to the competition. If you want to keep your customers, you need to be ready to answer the questions of adding the features your competition has added.  Sometimes it’s about adding a feature that your competition charges for, but you add it for free. That draws people to the free alternative – so sometimes that adds a motivation to select a feature. Sometimes it’s because you want those features in your product, either to learn how you can answer the question of how to do something and/or because you have a need for that feature and you want it in your product. That also leads us down the road to subjective. Feature Selection IS Subjective I decide on features based on what I want to see in the product I am working on. Things I am interested in or have the biggest need for usually get picked first, with things that do not interest me either coming later or not at all. Most people get interested in an area of OSS because it solves a need for them and/or they find it interesting. If one of these two things is not happening and they are not being paid, it’s likely that person will move on to something else they find interesting or just stop OSS altogether. OSS feature selection is just that – subjective. If it wasn’t, it wouldn’t be opinionated and it wouldn’t have a personality about it. Most people like certain OSS because they like where the product is going or the personalities behind the product. For me, I want my products to be easy to use and solve an important problem. If it takes you more than 5-10 minutes to learn how to use my product, I know you are probably going somewhere else. So I pick features that make the product easy to use and learn, and those are not always the simplest features to work on. I work for conventions and make the product opinionated, because I think that is what makes using a product easier, if it already works with little setup. And I like to provide the ability for power users to get in and change the conventions to suit their needs. So those are required features for me above and beyond the domain features. I like to think I do a pretty good job at this. Usually when I present on something I’ve created, I like seeing people’s eyes light up when they see how simple it is to set up a powerful product like UppercuT. Patches And/Or Donations But remember before you say I’m a bad person or won’t use my product, I’ll always accept patches or I might like the feature that you suggest. If you like using the products I provide and they solve a problem for you the two biggest compliments you can provide are either a patch or a donation.  If you think the product is great, but if it could do this one other thing, it would be awesome(!), then consider contacting me and providing a patch, or consider contacting me with a donation and a request to put the feature in. And alternatively, if it’s a big feature, you could hire me to work on the product to make it even better. What If There Are Multiple Committers? In the question of multiple committers, I choose that someone always makes the ultimate decision to select whether a feature should be part of a product or not. But for other OSS project maybe this is not the case. If there is not an ultimate decision maker, then there is the possibility of either adding every feature suggested or having a deadlock on two conflicting features.   So let me pose this question. If you work on Open Source, how do you decide on what features to put in your open source projects? How do you decide what doesn’t belong? What do you do when there are conflicting features?

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• How to Achieve Real-Time Data Protection and Availabilty....For Real

  - by JoeMeeks

  There is a class of business and mission critical applications where downtime or data loss have substantial negative impact on revenue, customer service, reputation, cost, etc. Because the Oracle Database is used extensively to provide reliable performance and availability for this class of application, it also provides an integrated set of capabilities for real-time data protection and availability. Active Data Guard, depicted in the figure below, is the cornerstone for accomplishing these objectives because it provides the absolute best real-time data protection and availability for the Oracle Database. This is a bold statement, but it is supported by the facts. It isn’t so much that alternative solutions are bad, it’s just that their architectures prevent them from achieving the same levels of data protection, availability, simplicity, and asset utilization provided by Active Data Guard. Let’s explore further. Backups are the most popular method used to protect data and are an essential best practice for every database. Not surprisingly, Oracle Recovery Manager (RMAN) is one of the most commonly used features of the Oracle Database. But comparing Active Data Guard to backups is like comparing apples to motorcycles. Active Data Guard uses a hot (open read-only), synchronized copy of the production database to provide real-time data protection and HA. In contrast, a restore from backup takes time and often has many moving parts - people, processes, software and systems – that can create a level of uncertainty during an outage that critical applications can’t afford. This is why backups play a secondary role for your most critical databases by complementing real-time solutions that can provide both data protection and availability. Before Data Guard, enterprises used storage remote-mirroring for real-time data protection and availability. Remote-mirroring is a sophisticated storage technology promoted as a generic infrastructure solution that makes a simple promise – whatever is written to a primary volume will also be written to the mirrored volume at a remote site. Keeping this promise is also what causes data loss and downtime when the data written to primary volumes is corrupt – the same corruption is faithfully mirrored to the remote volume making both copies unusable. This happens because remote-mirroring is a generic process. It has no  intrinsic knowledge of Oracle data structures to enable advanced protection, nor can it perform independent Oracle validation BEFORE changes are applied to the remote copy. There is also nothing to prevent human error (e.g. a storage admin accidentally deleting critical files) from also impacting the remote mirrored copy. Remote-mirroring tricks users by creating a false impression that there are two separate copies of the Oracle Database. In truth; while remote-mirroring maintains two copies of the data on different volumes, both are part of a single closely coupled system. Not only will remote-mirroring propagate corruptions and administrative errors, but the changes applied to the mirrored volume are a result of the same Oracle code path that applied the change to the source volume. There is no isolation, either from a storage mirroring perspective or from an Oracle software perspective.  Bottom line, storage remote-mirroring lacks both the smarts and isolation level necessary to provide true data protection. Active Data Guard offers much more than storage remote-mirroring when your objective is protecting your enterprise from downtime and data loss. Like remote-mirroring, an Active Data Guard replica is an exact block for block copy of the primary. Unlike remote-mirroring, an Active Data Guard replica is NOT a tightly coupled copy of the source volumes - it is a completely independent Oracle Database. Active Data Guard’s inherent knowledge of Oracle data block and redo structures enables a separate Oracle Database using a different Oracle code path than the primary to use the full complement of Oracle data validation methods before changes are applied to the synchronized copy. These include: physical check sum, logical intra-block checking, lost write validation, and automatic block repair. The figure below illustrates the stark difference between the knowledge that remote-mirroring can discern from an Oracle data block and what Active Data Guard can discern. An Active Data Guard standby also provides a range of additional services enabled by the fact that it is a running Oracle Database - not just a mirrored copy of data files. An Active Data Guard standby database can be open read-only while it is synchronizing with the primary. This enables read-only workloads to be offloaded from the primary system and run on the active standby - boosting performance by utilizing all assets. An Active Data Guard standby can also be used to implement many types of system and database maintenance in rolling fashion. Maintenance and upgrades are first implemented on the standby while production runs unaffected at the primary. After the primary and standby are synchronized and all changes have been validated, the production workload is quickly switched to the standby. The only downtime is the time required for user connections to transfer from one system to the next. These capabilities further expand the expectations of availability offered by a data protection solution beyond what is possible to do using storage remote-mirroring. So don’t be fooled by appearances.  Storage remote-mirroring and Active Data Guard replication may look similar on the surface - but the devil is in the details. Only Active Data Guard has the smarts, the isolation, and the simplicity, to provide the best data protection and availability for the Oracle Database. Stay tuned for future blog posts that dive into the many differences between storage remote-mirroring and Active Data Guard along the dimensions of data protection, data availability, cost, asset utilization and return on investment. For additional information on Active Data Guard, see: Active Data Guard Technical White Paper Active Data Guard vs Storage Remote-Mirroring Active Data Guard Home Page on the Oracle Technology Network

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• A little primer on using TFS with a small team

  - by johndoucette

  The scenario; A small team of 3 developers mostly in maintenance mode with traditional ASP.net, classic ASP, .Net integration services and utilities with the company’s third party packages, and a bunch of java-based Coldfusion web applications all under Visual Source Safe (VSS). They are about to embark on a huge SharePoint 2010 new construction project and wanted to use subversion instead VSS. TFS was a foreign word and smelled of “high cost” and of an “over complicated process”. Since they had no preconditions about the old TFS versions (‘05 & ‘08), it was fun explaining how simple it was to install a TFS server and get the ball rolling, with or without all the heavy stuff one sometimes associates with such a huge and powerful application management lifecycle product. So, how does a small team begin using TFS? 1. Start by using source control and migrate current VSS source trees into TFS. You can take the latest version or migrate the entire version history. It’s up to you on whether you want a clean start or need quick access to all the version notes and history of the bits. 2. Since most shops are mainly in maintenance mode with existing applications, begin using bug workitems for everything. When you receive an issue/bug from your current tracking system, manually enter the workitem in TFS right through Visual Studio. You can automate the integration to the current tracking system later or replace it entirely. Believe me, this thing is powerful and can handle even the largest of help desks. 3. With new construction, begin work with requirements and task workitems and follow the traditional sprint-based development lifecycle. Obviously, some minor training will be needed, but don’t fear, this is very intuitive and MSDN has a ton of lesson based labs and videos. 4. For the java developers, use the new Team Explorer Everywhere 2010 plugin (recently known as Teamprise). There is a seamless interface in Eclipse, but also a good command-line utility for other environments such as Dreamweaver. 5. Wait to fully integrate the whole workitem/project management/testing process until your team is familiar with the integrated workitems for bugs and code. After a while, you will see the team wanting more transparency into the work they are all doing and naturally, everyone will want workitems to help them organize the chaos! 6. Management will be limited in the value of the reports until you have a fully blown implementation of project planning, construction, build, deployment and testing. However, there are some basic “bug rate” reports and current backlog listings that can provide good information. Some notable explanations of TFS; Work Item Tracking and Project Management - A workitem represents the unit of work within the system which enables tracking of all activities produced by a user, whether it is a developer, business user, project manager or tester. The properties of a workitem such as linked changesets (checked-in code), who updated the data and when, the states and reasons for change, are all transitioned to a data warehouse within TFS for reporting purposes. A workitem can be defines as a "bug", "requirement", test case", or a "change request". They drive the work effort by the individual assigned to it and also provide a key role in defining what needs to be done. Workitems are the things the team needs to do to accomplish a goal. Test Case Management - Starting with a workitem known as a "test case", a tester (or developer) can now author and manage test cases within a formal test plan subsystem. Although TFS supports the test case workitem type, there is a new product known as the VS Test Professional 2010 which allows a tester to facilitate manual tests including fast forwarding steps in the process to arrive at the assertion point quickly. This repeatable process provides quick regression tests and can be conducted by the business user to ensure completeness during UAT. In addition, developers no longer can provide a response to a bug with the line "cannot reproduce". With every test run, attachments including the recorded session, captured environment configurations and settings, screen shots, intellitrace (debugging history), and in some cases if the lab manager is being used, a snapshot of the tested environment is available. Version Control - A modern system allowing shared check-in/check-out, excellent merge conflict resolution, Shelvesets (personal check-ins), branching/merging visualization, public workspaces, gated check-ins, security hierarchy capabilities, and changeset/workitem tracking. Knowing what was done with the code by any developer has become much easier to picture and resolve issues. Team Build - Automate the compilation process whether you need it to be whenever a developer checks-in code, periodically such as nightly builds for testers in the morning, or manual builds to be deployed into production. Each build can run through pre-determined tests, perform code analysis to see if the developer conforms to the team standards, and reject the build if either fails. Project Portal & Reporting - Provide management with a dashboard with insight into the project(s). "Where are we" in each step of the way including past iterations and the current burndown rate. Enabling this feature is easy as it seamlessly interfaces with existing SharePoint implementations.

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• Oracle Fusion Middleware 11g next launch phase - what a week of product releases! Feedback from our

  - by Jürgen Kress

    Product releases: SOA Suite 11gR1 Patch Set 2 (PS2) BPM Suite 11gR1 Released Oracle JDeveloper 11g (11.1.1.3.0) (Build 5660) Oracle WebLogic Server 11gR1 (10.3.3) Oracle JRockit (4.0) Oracle Tuxedo 11gR1 (11.1.1.1.0) Enterprise Manager 11g Grid Control Release 1 (11.1.0.1.0) for Linux x86/x86-64 All Oracle Fusion Middleware 11gR1 Software Download   BPM Suite 11gR1 Released by Manoj Das Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0   SOA Suite 11gR1 Patch Set 2 (PS2) released by Demed L'Her We just released SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms) 11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full install (11gR1 PS1). That’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – but an extra step for new users who will first need to download SOA Suite 11gR1 PS1 (in addition to the PS2 patch). What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant ones: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Are you Systems Integrations and Independent Software Vendors ready to adopt and to deliver? Make sure that you become trained: Local training calendars Register for the SOA Partner Community & Webcast www.oracle.com/goto/emea/soa What is your feedback?  Who installed the software? please feel free to share your experience at http://twitter.com/soacommunity #soacommunity Technorati Tags: SOA partner community ACE Directoris SOA Suite PS2 BPM11g First feedback from our ACE Directors and key Partners:   Now, these are great times to start the journey into BPM! Hajo Normann Reuse of components across the Oracle 11G Fusion Middleware stack, BPM just is one of the components plugging into the stack and reuses all other components. Mr. Leon Smiers With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Guido Schmutz We have real BPMN 2.0, which get's executed. No more transformation from business models to executable models - just press the run button... Torsten Winterberg Oracle BPM Suite 11g brings Out-of-box integration with WebCenter Suite and Oracle ADF development framework. Andrejus Baranovskis With the release of BPM Suite 11g, Oracle has defined new standards for Business Process platforms. Geoffroy de Lamalle With User Messaging Service you can let Soa Suite 11g do all your Messaging Edwin Biemond

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• Database-as-a-Service on Exadata Cloud

  - by Gagan Chawla

  Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Row Count Plus Transformation

  As the name suggests we have taken the current Row Count Transform that is provided by Microsoft in the Integration Services toolbox and we have recreated the functionality and extended upon it. There are two things about the current version that we thought could do with cleaning up Lack of a custom UI You have to type the variable name yourself In the Row Count Plus Transformation we solve these issues for you. Another thing we thought was missing is the ability to calculate the time taken between components in the pipeline. An example usage would be that you want to know how many rows flowed between Component A and Component B and how long it took. Again we have solved this issue. Credit must go to Erik Veerman of Solid Quality Learning for the idea behind noting the duration. We were looking at one of his packages and saw that he was doing something very similar but he was using a Script Component as a transformation. Our philosophy is that if you have to write or Copy and Paste the same piece of code more than once then you should be thinking about a custom component and here it is. The Row Count Plus Transformation populates variables with the values returned from; Counting the rows that have flowed through the path Returning the time in seconds between when it first saw a row come down this path and when it saw the final row. It is possible to leave both these boxes blank and the component will still work.   All input columns are passed through the transformation unaltered, you are not permitted to change or add to the inputs or outputs of this component. Optionally you can set the component to fire an event, which happens during the PostExecute phase of the execution. This can be useful to improve visibility of this information, such that it is captured in package logging, or can be used to drive workflow in the case of an error event. Properties Property Data Type Description OutputRowCountVariable String The name of the variable into which the amount of row read will be passed (Optional). OutputDurationVariable String The name of the variable into which the duration in seconds will be passed. (Optional). EventType RowCountPlusTransform.EventType The type of event to fire during post execute, included in which are the row count and duration values. RowCountPlusTransform.EventType Enumeration Name Value Description None 0 Do not fire any event. Information 1 Fire an Information event. Warning 2 Fire a Warning event. Error 3 Fire an Error event. Installation The component is provided as an MSI file which you can download and run to install it. This simply places the files on disk in the correct locations and also installs the assemblies in the Global Assembly Cache as per Microsoft’s recommendations. You may need to restart the SQL Server Integration Services service, as this caches information about what components are installed, as well as restarting any open instances of Business Intelligence Development Studio (BIDS) / Visual Studio that you may be using to build your SSIS packages. For 2005/2008 Only - Finally you will have to add the transformation to the Visual Studio toolbox manually. Right-click the toolbox, and select Choose Items.... Select the SSIS Data Flow Items tab, and then check the Row Count Plus Transformation in the Choose Toolbox Items window. This process has been described in detail in the related FAQ entry for How do I install a task or transform component? We recommend you follow best practice and apply the current Microsoft SQL Server Service pack to your SQL Server servers and workstations, and this component requires a minimum of SQL Server 2005 Service Pack 1. Downloads The Row Number Transformation is available for SQL Server 2005, SQL Server 2008 (includes R2) and SQL Server 2012. Please choose the version to match your SQL Server version, or you can install multiple versions and use them side by side if you have more than one version of SQL Server installed. Row Count Plus Transformation for SQL Server 2005 Row Count Plus Transformation for SQL Server 2008 Row Count Plus Transformation for SQL Server 2012 Version History SQL Server 2012 Version 3.0.0.6 - SQL Server 2012 release. Includes upgrade support for both 2005 and 2008 packages to 2012. (5 Jun 2012) SQL Server 2008 Version 2.0.0.5 - SQL Server 2008 release. (15 Oct 2008) SQL Server 2005 Version 1.1.0.43 - Bug fix for duration. For long running processes the duration second count may have been incorrect. (8 Sep 2006) Version 1.1.0.42 - SP1 Compatibility Testing. Added the ability to raise an event with the count and duration data for easier logging or workflow. (18 Jun 2006) Version 1.0.0.1 - SQL Server 2005 RTM. Made available as general public release. (20 Mar 2006) Screenshot Troubleshooting Make sure you have downloaded the version that matches your version of SQL Server. We offer separate downloads for SQL Server 2005, SQL Server 2008 and SQL Server 2012. If you get an error when you try and use the component along the lines of The component could not be added to the Data Flow task. Please verify that this component is properly installed.  ... The data flow object "Konesans ..." is not installed correctly on this computer, this usually indicates that the internal cache of SSIS components needs to be updated. This is held by the SSIS service, so you need restart the the SQL Server Integration Services service. You can do this from the Services applet in Control Panel or Administrative Tools in Windows. You can also restart the computer if you prefer. You may also need to restart any current instances of Business Intelligence Development Studio (BIDS) / Visual Studio that you may be using to build your SSIS packages. Once installation is complete you need to manually add the task to the toolbox before you will see it and to be able add it to packages - How do I install a task or transform component?

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• VB Myth - Case Insensitivity is Awesome!

  - by Damon

  I was reading Andy Brown's article 10 Reasons Why Visual Basic is Better than C# and the first claim is that VB is superior because of case insensitivity.  I think the reasons he outlines are basically as follows: Your fingers get tired finding the shift key (e.g. typing PascalCase and camelCase members) You are much more likely to make mistakes while typing names When you accidentally leave caps lock on, it really matters These three arguments culminate in the conclusion: "It doesn't matter if you disagree with everything else in this article: case-sensitivity alone is sufficient reason to ditch C#!" Righto.  I've been using Visual Basic since version 5.0, I wrote a book about ASP.NET in Visual Basic, so I want everyone to know I'm definitely not a VB.NET hater.  I had to converted to C# because it was the language of preference at the places I've worked, so I'm used to both languages.  I love me some case sensitivity.  So first, let's debunk the claims. First, your fingers do not get tired of finding the shift key unless you are writing code in notepad and compiling everything on the command line.  Visual Studio pretty much takes away the need to use the shift key at all. For the most part, any programmer worth a damn doesn't have to type more than about 3-5 characters of any variable or method name before IntelliSense kicks in to help.  VB or C#, if you are not using the tab key for autocomplete then you are typing too much anyway, regardless of whether the shift key is involved or not.  Also, you've got to be a pretty hard-core candy ass if you're complaining at the end of the day that your little fingers are hurting from hitting the shift key. Second, I cannot logically refute the fact that if there are more stringent rules about case sensitivity it will lead to more mistakes.  As such, know that you will be more prone to mistakes in C#.  However, lets talk about the magnitude of the problem.  If you are using IntelliSense then you have auto-correction built in so you probably won't have much of a problem in the first place.  If you manage to bypass IntelliSense and type something wrong you normally are immediately presented with a red-squiggly to let you know something is amiss.  Normally, a person would look at the problem, figure out what the heck went wrong, and then avoid that problem again in the future.  Granted, I have met people who seem to lack this capability, but their problem is deeper than a decision between VB.NET and C#.  So let's make sure that we're all on the same page about this problem.  If you have two teams of developers, one that uses VB.NET and one that uses C#, do not expect to see the VB.NET team drinking beer at the end of the project in festive revelry while the C# team is crying over what the hell to do because their code is riddled with case-sensitivity problems that nobody can resolve. Lastly, if you leave your caps lock key on, turn it off.  Really, what kind of ass-hat would write an entire VB.NET application ENTIRELY IN CAPS?  I happen to be a fan of case sensitivity because it encourages precision and uniformity.  The last thing I need is a code base that looks like it was ransacked by LeEt HacKors wHo Can uSe wHateVer cASe tHey wanT.  I mean really, if you saw someone write this: PuBLIc Sub MyMethod . End Sub And upon asking them why BL was upper case, they responded "Oh, I accidentally hit the shift key there.  Fortunately for me VB.NET is a case insensitive language so I saved a couple of keystrokes by leaving it in there."  Or if you saw: PUBLIC SUB ANOTHERMETHOD . END SUB And the response to why it was uppercased was "Yeah, I accidentally had caps locks on, fortunately for me VB.NET doesn't care.  Really dodged a bullet there, glad I wasn't using C#."  Would you not think that a bit ridiculous?  If you want to convince C# developers that C# sucks, go for it.  But the case insensitivity argument is crap.

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• Death March

  - by Nick Harrison

  It is a horrible sight to watch a project fail. There are few things as bad. Watching a project fail regardless of the reason is almost like sitting in a room with a "Dementor" from Harry Potter. It will literally suck all of the life and joy out of the room. Nearly every project that I have seen fail has failed because of political challenges or management challenges. Sometimes there are technical challenges that bring a project to its knees, but usually projects fail for less technical reasons. Here a few observations about projects failing for political reasons. Both the client and the consultants have to be committed to seeing the project succeed. Put simply, you cannot solve a problem when the primary stake holders do not truly want it solved. This could come from a consultant being more interested in extended the engagement. It could come from a client being afraid of what will happen to them once the problem is solved. It could come from disenfranchised stake holders. Sometimes a project is beset on all sides. When you find yourself working on a project that has this kind of threat, do all that you can to constrain the disruptive influences of the bad apples. If their influence cannot be constrained, you truly have no choice but to move on to a new project. Tough choices have to be made to make a project successful. These choices will affect everyone involved in the project. These choices may involve users not getting a change request through that they want. Developers may not get to use the tools that they want. Everyone may have to put in more hours that they originally planned. Steps may be skipped. Compromises will be made, but if everyone stays committed to the end goal, you can still be successful. If individuals start feeling disgruntled or resentful of the compromises reached, the project can easily be derailed. When everyone is not working towards a common goal, it is like driving with one foot on the break and one foot on the accelerator. Not only will you not get to where you are planning, you will also damage the car and possibly the passengers as well.   It is important to always keep the end result in mind. Regardless of the development methodology being followed, the end goal is not comprehensive documentation. In all cases, it is working software. Comprehensive documentation is nice but useless if the software doesn't work.   You can never get so distracted by the next goal that you fail to meet the current goal. Most projects are ultimately marathons. This means that the pace must be sustainable. Regardless of the temptations, you cannot burn the team alive. Processes will fail. Technology will get outdated. Requirements will change, but your people will adapt and learn and grow. If everyone on the team from the most senior analyst to the most junior recruit trusts and respects each other, there is no challenge that they cannot overcome. When everyone involved faces challenges with the attitude "This is my project and I will not let it fail" "You are my teammate and I will not let you fail", you will in fact not fail. When you find a team that embraces this attitude, protect it at all cost. Edward Yourdon wrote a book called Death March. In it, he included a graph for categorizing Death March project types based on the Happiness of the Team and the Chances of Success.   Chances are we have all worked on Death March projects. We will all most likely work on more Death March projects in the future. To a certain extent, they seem to be inevitable, but they should never be suicide or ugly. Ideally, they can all be "Mission Impossible" where everyone works hard, has fun, and knows that there is good chance that they will succeed. If you are ever lucky enough to work on such a project, you will know that sense of pride that comes from the eventual success. You will recognize a profound bond with the team that you worked with. Chances are it will change your life or at least your outlook on life. If you have not already read this book, get a copy and study it closely. It will help you survive and make the most out of your next Death March project.

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• Deep in the Heart of Texas

  - by Applications User Experience

  Author: Erika Webb, Manager, Fusion Applications UX User Assistance When I was first working in the usability field, the only way I could consider conducting a usability study was to bring a potential user to a lab environment where I could show them whatever I was interested in learning more about and ask them questions. While I hate to reveal just how long I have been working in this field, let's just say that pads of paper and a stopwatch were key tools for any test I conducted. Over the years, I have worked in simple labs with basic video taping equipment and not much else, and I have worked in corporate environments with sophisticated usability labs and state-of-the-art equipment. Years ago, we conducted all usability studies at the location of the user. If we wanted to see if there were any differences between users in New York, Chicago, and Los Angeles, we went to those places to run the test. A lab environment is very useful for many test situations. However, there has always been a debate in the usability field about whether bringing someone into a lab environment, however friendly we make it, somehow intrinsically changes the behavior of the user as compared to having them work in their own environment, at their own desk, and on their own computer. We developed systems to create a portable usability lab, so that we could go to the users that we needed to test.  Do lab environments change user behavior patterns? Then 9/11 hit. You may not remember, but no planes flew for weeks afterwards. Companies all over the world couldn't fly-in employees for meetings. Suddenly, traveling to the location of the users had an additional difficulty. The company I was working for at the time had usability specialists stuck in New York for days before they could finally rent a car and drive home to Colorado. This changed the world pretty suddenly, and technology jumped on the change. Companies offering Internet meeting tools were strugglinguntil no one could travel. The Internet boomed with collaboration tools that enabled people to work together wherever they happened to be. This change in technology has made a huge difference in my world. We use collaborative tools to bring our product concepts and ideas to the user across the Internet. As a global company, we benefit from having users from all over the world inform our designs. We now run usability studies with users all over the world in a single day, a feat we couldn't have accomplished 10 years ago by plane! Other technology companies have started to do more of this type of usability testing, since the tools have improved so dramatically. Plus, in our busy world, it's not always easy to find users who can take the time away from their jobs to come to our labs. reaching users where it is convenient for them greatly improves the odds that people do participate. I manage a team of usability specialists who live in India and California, whlie I live in Colorado. We have wonderful labs that we bring users into to show them our products. But very often, we run our studies remotely. We used to take the lab to the users now we use the labs, but we let the users stay where they are. We gain users who might not have been able to leave work to come to our labs, and they get to use the system they are familiar with. And we gain users nearly anywhere that we can set up an Internet connection, as long as the users have a phone, a broadband connection, and a compatible Web browser (with no pop-up blockers). After we recruit participants in a traditional manner, we send them an invitation to participate through the use of a telephone conference call and Web conferencing tool. At Oracle, we use Oracle Web Conference part of Oracle Collaboration Suite, which enables us to give the user control of the mouse, while we present a prototype or wireframe pictures. We can record the sessions over the Web and phone conference. We send the users instructions, plus tips to ensure that we won't have problems sharing screens. In some cases, when time is tight, we even run a five-minute "test session" with users a day in advance to be sure that we can connect. Prior to the test, we send users a participant script that contains information about the study, including any questionnaires. This is exactly the same script we give to participants who come to the labs. We ask users to print this before the beginning of the session. We generally run these studies by having a usability engineer in our usability labs, so that we can record the session as though the user were in the lab with us. Roughly 80% of our application software usability testing at Oracle is performed using remote methods. The probability of getting a   remote test participant decreases the higher up the person is in the target organization. We have a methodology checklist available to help our usability engineers work through the remote processes.

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• Writing an ASP.Net Web based TFS Client

  - by Glav

  So one of the things I needed to do was write an ASP.Net MVC based application for our senior execs to manage a set of arbitrary attributes against stories, bugs etc to be able to attribute whether the item was related to Research and Development, and if so, what kind. We are using TFS Azure and don’t have the option of custom templates. I have decided on using a string based field within the template that is not very visible and which we don’t use to write a small set of custom which will determine the research and development association. However, this string munging on the field is not very user friendly so we need a simple tool that can display attributes against items in a simple dropdown list or something similar. Enter a custom web app that accesses our TFS items in Azure (Note: We are also using Visual Studio 2012) Now TFS Azure uses your Live ID and it is not really possible to easily do this in a server based app where no interaction is available. Even if you capture the Live ID credentials yourself and try to submit them to TFS Azure, it wont work. Bottom line is that it is not straightforward nor obvious what you have to do. In fact, it is a real pain to find and there are some answers out there which don’t appear to be answers at all given they didn’t work in my scenario. So for anyone else who wants to do this, here is a simple breakdown on what you have to do: Go here and get the “TFS Service Credential Viewer”. Install it, run it and connect to your TFS instance in azure and create a service account. Note the username and password exactly as it presents it to you. This is the magic identity that will allow unattended, programmatic access. Without this step, don’t bother trying to do anything else. In your MVC app, reference the following assemblies from “C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\ReferenceAssemblies\v2.0”: Microsoft.TeamFoundation.Client.dll Microsoft.TeamFoundation.Common.dll Microsoft.TeamFoundation.VersionControl.Client.dll Microsoft.TeamFoundation.VersionControl.Common.dll Microsoft.TeamFoundation.WorkItemTracking.Client.DataStoreLoader.dll Microsoft.TeamFoundation.WorkItemTracking.Client.dll Microsoft.TeamFoundation.WorkItemTracking.Common.dll If hosting this in Internet Information Server, for the application pool this app runs under, you will need to enable 32 Bit support. You also have to allow the TFS client assemblies to store a cache of files on your system. If you don’t do this, you will authenticate fine, but then get an exception saying that it is unable to access the cache at some directory path when you query work items. You can set this up by adding the following to your web.config, in the <appSettings> element as shown below: <appSettings> <!-- Add reference to TFS Client Cache --> <add key="WorkItemTrackingCacheRoot" value="C:\windows\temp" /> </appSettings> With all that in place, you can write the following code: var token = new Microsoft.TeamFoundation.Client.SimpleWebTokenCredential("{you-service-account-name", "{your-service-acct-password}"); var clientCreds = new Microsoft.TeamFoundation.Client.TfsClientCredentials(token); var currentCollection = new TfsTeamProjectCollection(new Uri(“https://{yourdomain}.visualstudio.com/defaultcollection”), clientCreds); TfsConfigurationServercurrentCollection.EnsureAuthenticated(); In the above code, not the URL contains the “defaultcollection” at the end of the URL. Obviously replace {yourdomain} with whatever is defined for your TFS in Azure instance. In addition, make sure the service user account and password that was generated in the first step is substituted in here. Note: If something is not right, the “EnsureAuthenticated()” call will throw an exception with the message being you are not authorised. If you forget the “defaultcollection” on the URL, it will still fail but with a message saying you are not authorised. That is, a similar but different exception message. And that is it. You can then query the collection using something like: var service = currentCollection.GetService<WorkItemStore>(); var proj = service.Projects[0]; var allQueries = proj.StoredQueries; for (int qcnt = 0; qcnt < allQueries.Count; qcnt++) {     var query = allQueries[qcnt];     var queryDesc = string.format(“Query found named: {0}”,query.Name); } You get the idea. If you search around, you will find references to the ServiceIdentityCredentialProvider which is referenced in this article. I had no luck with this method and it all looked too hard since it required an extra KB article and other magic sauce. So I hope that helps. This article certainly would have helped me save a boat load of time and frustration.

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• Some mail details about Orange Mauritius

  Being an internet service provider is not easy after all for a lot of companies. Luckily, there are quite some good international operators in this world. For example Orange Mauritius aka Mauritius Telecom aka Wanadoo(?) aka MyT here in Mauritius. The local circumstances give them a quasi-monopol position on fixed lines for telephony and therefore cable-based DSL internet connectivity. So far, not bad but as usual... the details. Just for the records, I am only using the services of Orange for mobile but friends and customers are bound, eh stuck, with other services of Orange Mauritius. And usually, being the IT guy, they get in touch with me to complain about problems or to ask questions on either their ADSL / MyT connection, mail services or whatever. Most of those issues are user-related and easily to solve by tweaking the configuration of their computer a little bit but sometimes it's getting weird. Using Orange ADSL... somewhere else Now, let's imagine we are an Orange ADSL customer for ages and we are using their mail services with our very own mail address like "[email protected]". We configured our mail client like Thunderbird, Outlook Express, Outlook or Windows Mail as publicly described, and we are able to receive and send emails like a champion. No problems at all, the world is green. Did I mention that we have a laptop? Ok, let's take our movable piece of information technology and visit a friend here on the island. Not surprising, he is also customer of Orange, so we can read and answer emails. But Orange is not the online internet service provider and one day, we happen to hang out with someone that uses Emtel via WiMAX or UMTS.. And the fun starts... We can still receive and read emails from our Orange mail account and the IT world is still bright but try to send mails to someone outside the domain "@intnet.mu" or "@orange.mu". Your mail client will deny sending mail with SMTP message 5.1.0 "blah not allowed". First guess, there is problem with the mail client, maybe magically the configuration changed over-night. But no it is still working at home... So, there is for sure a problem with the guy's internet connection. At least, it is his fault not to have Orange internet services, so it can not work properly... The Orange Mail FAQ After some more frustation we finally checkout the Orange Mail FAQ to see whether this (obviously?) common problem has been described already. Sorry, but those FAQ entries are even more confusing as it is not really clear how to handle this scenario. Best of all is that most of the entries are still refering to use servers of the domain "intnet.mu". I mean Orange will disable those systems in favour of the domain "orange.mu" in the near future and does not amend their FAQs. Come on, guys! Ok, settings for POP3 are there. Hm, what about the secure version POP3S? No signs at all... Even changing your mail client to use password encryption with STARTTLS is not allowed at all. Use "bow.intnet.mu" for incoming mail... Ahhh, pretty obvious host name. I mean, at least something like pop.intnet.mu or pop3.intnet.mu would have been more accurate. Funny of all, the hostname "pop.orange.mu" is accessible to receive your mail account. Alright, checking SMTP options for authentication or other like POP-before-SMTP or whatever well-known and established mechanism to send emails are described. I guess that spotting a whale or shark in Mauritian waters would be easier. Trial and error on SMTP settings reveal that neither STARTTLS or any other connection / password encryption is available. Using SSL/TLS on SMTP only reveals that there is no service answering your request. Calling customer service So, we have to bite into the bitter apple and get in touch with Orange customer service and complain/explain them our case and ask for advice. After some hiccups, we finally manage to get hold of someone competent in mail services and we receive the golden spoon of mail configuration made by Orange Mauritius: SMTP hostname: smtpauth.intnet.mu And the world of IT is surprisingly green again. Customer satisfaction? Dear Orange Mauritius, what's the problem with this information? Are you scared of mail spammer? Why isn't there any case in your FAQs? Ok, talking about your FAQs - simply said: they are badly outdated! Configure your mail client to use server name based in the domain intnet.mu but specify your account username with orange.mu as domain part. Although, that there are servers available on the domain orange.mu after all. So, why don't you provide current information like this: POP3 server name: pop.orange.muSMTP server name: smtp.orange.muSMTP authenticated: smtpauth.orange.mu It's not difficult, is it? In my humble opinion not really and you would provide clean, consistent and up-to-date information for your customers. This would produce less frustation and so less traffic on your customer service lines. Which after all, would improve the total user experience and satisfaction level on both sides. Without knowing these facts. Now, imagine you would take your laptop abroad and have to use other internet service providers to be able to be online... Calling your customer service would be unnecessary expensive!

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• More Quick Interview Tips

  - by Ajarn Mark Caldwell

  In the last couple of years I have conducted a lot of interviews for application and database developers for my company, and I can tell you that the little things can mean a lot.  Here are a few quick tips to help you make a good first impression. A year ago I gave you my #1 interview tip: Do some basic research!  And a year later, I am still stunned by how few technical people do the most basic of research.  I can only guess that it is because it is so engrained in our psyche that technical competence is everything (see How to Manage Technical Employees for more on this idea) that we forget or ignore the importance of soft skills and the art of the interview.  Or maybe it is because we have heard the stories of the uber-geek who has zero personal skills but still makes a fortune working for Microsoft.  Well, here’s another quick tip:  You’re probably not as good as he is; and a large number of companies actually run small to medium sized teams and can’t really afford to have the social outcast in the group.  In a small team, everyone has to get along well, and that’s an important part of what I’m evaluating during the interview process. My #2 tip is to act alive!  I typically conduct screening interviews by phone before I bring someone in for an in-person.  I don’t care how laid-back you are or if you have a “quiet personality”, when we are talking, ACT like you are happy I called and you are interested in getting the job.  If you sound like you are bored-to-death and that you would be perfectly happy to never work again, I am perfectly happy to help you attain that goal, and I’ll move on to the next candidate. And closely related to #2, perhaps we’ll call it #2.1 is this tip:  When I call you on the phone for the interview, don’t answer your phone by just saying, “Hello”.  You know that the odds are about 999-to-1 that it is me calling for the interview because we have specifically arranged this time slot for the call.  And you can see on the caller ID that it is not one of your buddies calling, so identify yourself.  Don’t make me question whether I dialed the right number.  Answer your phone with a, “Hello, this is ___<your full name preferred, but at least your first name>___.”.  And when I say, “Hi, <your name>, this is Mark from <my company>” it would be really nice to hear you say, “Hi, Mark, I have been expecting your call.”  This sets the perfect tone for our conversation.  I know I have the right person; you are professional enough and interested enough in the job or contract to remember your appointments; and now we can move on to a little intro segment and get on with the reason for our call. As crazy as it sounds, I’ve actually had phone interviews that went like this: <Ring…> You:  “Hello?” Me:  “Hi, this is Mark from _______” You:  “Yeah?” Me:  “Is this <your name>?” You:  “Yeah.” Me:  “I had this time in my calendar for us to talk…were you expecting my call?” You:  “Oh, yeah, sure…” I used to be nice and would try to go ahead with the interview even after this bad start, thinking I was giving the candidate the benefit of the doubt…a second chance…but more often than not it was a struggle and 10 minutes into what was supposed to be a 45-minute call, I’m looking for a way to hang up without being rude myself.  It never worked out.  I never brought that person in for an in-person interview, much less offered them the job or contract.  Who knows, maybe they were some sort of wunderkind that we missed out on.  What I know is that they would never fit in with the rest of the team, and around here that is absolutely critical. So, in conclusion… Act alive!  Identify yourself!  And do at least the very basic of research.

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• Unable to keep the connecting using a wireless bridge

  - by dan

  I am running Ubuntu 12.04 on a dell inspiron desktop (core 2 duo) and am using wicd to manage my network/wifi. I've found that the WiFi card in the machine has trouble staying connected to my router (I believe this is a function of distance between the two), so I've taken an old Belkin F5d7231 wireless router and installed dd-wrt on it to use as a wireless bridge hoping that it will have better reception. I think everything up through the wireless bridge is working OK since I have no problems accessing the internet through it with my MacBook. The problem arises when I try to hook the ubuntu machine up to the wireless bridge. It will connect for a few minutes, but it will quickly disconnect without clear triggering event; it may be more likely to disconnect if there is a heavy traffic load going over it (could be something as simple as "cat big_text_file" in an ssh session). I've tried switching from dhclient to dhcpcd without much improvement. Here is the output from the syslog when it connects: Jun 30 17:10:08 Chicabuntu dhcpcd[28278]: wlan1: dhcpcd not running Jun 30 17:10:08 Chicabuntu dhcpcd[28278]: wlan1: exiting Jun 30 17:10:08 Chicabuntu dhcpcd[28312]: eth0: dhcpcd not running Jun 30 17:10:08 Chicabuntu dhcpcd[28312]: eth0: exiting Jun 30 17:10:08 Chicabuntu avahi-daemon[1041]: Interface eth0.IPv6 no longer relevant for mDNS. Jun 30 17:10:08 Chicabuntu avahi-daemon[1041]: Leaving mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:10:08 Chicabuntu avahi-daemon[1041]: Withdrawing address record for fe80::21c:c4ff:fe31:1a83 on eth0. Jun 30 17:10:08 Chicabuntu kernel: [15184.976127] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:10:08 Chicabuntu kernel: [15185.010805] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:10:08 Chicabuntu dhcpcd[28347]: eth0: dhcpcd not running Jun 30 17:10:08 Chicabuntu dhcpcd[28347]: eth0: exiting Jun 30 17:10:08 Chicabuntu kernel: [15185.180156] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:10:08 Chicabuntu kernel: [15185.212785] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:10:10 Chicabuntu kernel: [15187.027445] tg3 0000:3f:00.0: eth0: Link is up at 100 Mbps, full duplex Jun 30 17:10:10 Chicabuntu kernel: [15187.027452] tg3 0000:3f:00.0: eth0: Flow control is on for TX and on for RX Jun 30 17:10:10 Chicabuntu kernel: [15187.028300] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: dhcpcd 3.2.3 starting Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: hardware address = 00:1c:c4:31:1a:83 Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: DUID = 00:01:00:01:17:81:85:79:00:1c:c4:31:1a:83 Jun 30 17:10:10 Chicabuntu dhcpcd[28353]: eth0: broadcasting for a lease Jun 30 17:10:11 Chicabuntu avahi-daemon[1041]: Joining mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:10:11 Chicabuntu avahi-daemon[1041]: New relevant interface eth0.IPv6 for mDNS. Jun 30 17:10:11 Chicabuntu avahi-daemon[1041]: Registering new address record for fe80::21c:c4ff:fe31:1a83 on eth0.*. Jun 30 17:10:20 Chicabuntu kernel: [15197.568016] eth0: no IPv6 routers present Jun 30 17:10:29 Chicabuntu dhcpcd[28353]: eth0: offered 192.168.1.111 from 192.168.1.254 Jun 30 17:10:29 Chicabuntu dhcpcd[28353]: eth0: checking 192.168.1.111 is available on attached networks Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: leased 192.168.1.111 for 86400 seconds Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: adding IP address 192.168.1.111/24 Jun 30 17:10:30 Chicabuntu avahi-daemon[1041]: Joining mDNS multicast group on interface eth0.IPv4 with address 192.168.1.111. Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: adding default route via 192.168.1.254 metric 0 Jun 30 17:10:30 Chicabuntu dhcpcd[28353]: eth0: exiting Jun 30 17:10:30 Chicabuntu avahi-daemon[1041]: New relevant interface eth0.IPv4 for mDNS. Jun 30 17:10:30 Chicabuntu avahi-daemon[1041]: Registering new address record for 192.168.1.111 on eth0.IPv4. Jun 30 17:10:30 Chicabuntu dhcpcd.sh: interface eth0 has been configured with new IP=192.168.1.111 Jun 30 17:10:39 Chicabuntu ntpdate[28439]: adjust time server 91.189.94.4 offset 0.001915 sec And here is the syslog from when it shuts down the connection without reason: Jun 30 17:12:15 Chicabuntu kernel: [15312.575455] tg3 0000:3f:00.0: eth0: Link is down Jun 30 17:12:16 Chicabuntu dhcpcd[28603]: eth0: sending signal 1 to pid 28361 Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: received SIGHUP, releasing lease Jun 30 17:12:16 Chicabuntu dhcpcd[28603]: eth0: exiting Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Withdrawing address record for 192.168.1.111 on eth0. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Leaving mDNS multicast group on interface eth0.IPv4 with address 192.168.1.111. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Interface eth0.IPv4 no longer relevant for mDNS. Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: removing default route via 192.168.1.254 metric 0 Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Interface eth0.IPv6 no longer relevant for mDNS. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Leaving mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:12:16 Chicabuntu avahi-daemon[1041]: Withdrawing address record for fe80::21c:c4ff:fe31:1a83 on eth0. Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: netlink: No such process Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: removing IP address 192.168.1.111/24 Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: netlink: Cannot assign requested address Jun 30 17:12:16 Chicabuntu dhcpcd[28361]: eth0: exiting Jun 30 17:12:16 Chicabuntu dhcpcd.sh: interface eth0 has been brought down Jun 30 17:12:17 Chicabuntu kernel: [15313.612141] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:12:17 Chicabuntu kernel: [15313.644703] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:12:17 Chicabuntu dhcpcd[28674]: wlan1: dhcpcd not running Jun 30 17:12:17 Chicabuntu dhcpcd[28674]: wlan1: exiting Jun 30 17:12:17 Chicabuntu dhcpcd[28708]: eth0: dhcpcd not running Jun 30 17:12:17 Chicabuntu dhcpcd[28708]: eth0: exiting Jun 30 17:12:17 Chicabuntu kernel: [15313.912147] tg3 0000:3f:00.0: irq 44 for MSI/MSI-X Jun 30 17:12:17 Chicabuntu kernel: [15313.944746] ADDRCONF(NETDEV_UP): eth0: link is not ready Jun 30 17:12:18 Chicabuntu kernel: [15315.592569] tg3 0000:3f:00.0: eth0: Link is up at 100 Mbps, full duplex Jun 30 17:12:18 Chicabuntu kernel: [15315.592576] tg3 0000:3f:00.0: eth0: Flow control is on for TX and on for RX Jun 30 17:12:18 Chicabuntu kernel: [15315.593399] ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready Jun 30 17:12:20 Chicabuntu avahi-daemon[1041]: Joining mDNS multicast group on interface eth0.IPv6 with address fe80::21c:c4ff:fe31:1a83. Jun 30 17:12:20 Chicabuntu avahi-daemon[1041]: New relevant interface eth0.IPv6 for mDNS. Jun 30 17:12:20 Chicabuntu avahi-daemon[1041]: Registering new address record for fe80::21c:c4ff:fe31:1a83 on eth0.*. Jun 30 17:12:29 Chicabuntu kernel: [15325.680019] eth0: no IPv6 routers present If this isn't useful, I can also post the wicd log, but that is kind of long. If anyone could help me I would be eternally grateful.

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• The Arab HEUG is now a reality, and other random thoughts

  - by user9147039

  I just returned from Doha, Qatar where the first of its kind HEUG (Higher Education User Group) meeting for institutions in the Middle East and North Africa was held at Qatar University and jointly hosted by Damman University from Saudi Arabia. Over 80 delegates attended including representation from education institutions in Oman, Saudi Arabia, Lebanon, and Qatar. There are many other regional HEUG organizations in place (in Australia/New Zealand, APAC, EMEA, as well as smaller regional HEUG’s in the Netherlands, South Africa, and in regions of the US), but it was truly an accomplishment to see this Middle East/North Africa group organize and launch their chapter with a meeting of this quality. To be known as the Arab HEUG going forward, I am excited about the prospects for sharing between the institutions and for the growth of Oracle solutions in the region. In particular the hosts for the event (Qatar University) did a masterful job with logistics and organization, and the quality of the event was a testament to their capabilities. Among the more interesting and enlightening presentations I attended were one from Dammam University on the lessons learned from their implementation of Campus Solutions and transition off of Banner, as well as the use by Qatar University E-business Suite for grants management (both pre-and post-award). The most notable fact coming from this latter presentation was the fit (89%) of e-Business Suite Grants to the university’s requirements. In a few weeks time we will be convening the 5th meeting of the Oracle Education & Research Industry Strategy Council in Redwood Shores (5th since my advent into my current role). The main topics of discussion will be around our Higher Education Applications Strategy for the future (including cloud approaches to ERP (HCM, Finance, and Student Information Systems), how some cases studies on the benefits of leveraging delivered functionality and extensibility in the software (versus customization). On the second day of the event we will turn our attention to Oracle in Research and also budgeting and planning in higher education. Both of these sessions will include significant participation from council members in the form of panel discussions. Our EVP’s for Systems (John Fowler) and for Global Cloud Services and North America application sales (Joanne Olson) will join us for the discussion. I recently read a couple of articles that were surprising to me. The first was from Inside Higher Ed on October 15 entitled, “As colleges prepare for major software upgrades, Kuali tries to woo them from corporate vendors.” It continues to disappointment that after all this time we are still debating whether it is better to build enterprise software through open or community source initiatives when fully functional, flexible, supported, and widely adopted options exist in the marketplace. Over a decade or more ago when these solutions were relatively immature and there was a great deal of turnover in the market I could appreciate the initiatives like Kuali. But let’s not kid ourselves – the real objective of this movement is to counter a perceived predatory commercial software industry. Again, when commercial solutions are deployed as written without significant customization, and standard business processes are adopted, the cost of these solutions (relative to the value delivered) is quite low, and certain much lower than the massive investment (and risk) in in-house developers to support a bespoke community source system. In this era of cost pressures in education and the need to refocus resources on teaching, learning, and research, I believe it’s bordering on irresponsible to continue to pursue open-source ERP. Many of the adopter’s total costs are staggering and have little to show for their efforts and expended resources. The second article was recently in the Chronicle of Higher Education and was entitled “’Big Data’ Is Bunk, Obama Campaign’s Tech Guru Tells University Leaders.” This one was so outrageous I almost don’t want to legitimize it by referencing it here. In the article the writer relays statements made by Harper Reed, President Obama’s former CTO for his 2012 re-election campaign, that big data solutions in education have no relevance and are akin to snake oil. He goes on to state that while he’s a fan of data-driven decision making in education, most of the necessary analysis can be accomplished in Excel spreadsheets. Yeah… right. This is exactly what ails education (higher education in particular). Dozens of shadow and siloed systems running on spreadsheets with limited-to-no enterprise wide initiatives to harness the data-rich environment that is a higher ed institution and transform the data into useable information. I’ll grant Mr. Reed that “Big Data” is overused and hackneyed, but imperatives like improving student success in higher education are classic big data problems that data-mining and predictive analytics can address. Further, higher ed need to be producing a massive amount more data scientists and analysts than are currently in the pipeline, to further this discipline and application of these tools to many many other problems across multiple industries.

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• Can Kind People Finish First?

  - by Oracle Accelerate for Midsize Companies

  by Jim Lein, Oracle Midsize Programs In an earlier post, I expressed my undying love for KIND Snacks' products. This month's Oracle Profit magazine features an interview with KIND Healthy Snacks Founder and CEO Daniel Lubetzky entitled "Better Business". Lubetzky expresses his vision for making KIND a "not for profit only" company.  All great companies start with a good idea. In this case, that one great idea was to offer a healthy snack with ingredients you can "see and pronounce". That's one of things I really like about this company--that coupled with the fact that their snacks taste great. They compete in an over crowded playing field but I've found that it's rare to find an energy snack that both tastes good and is good for you.  A couple of interesting facts I learned from reading this article: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 9 out of 10 consumers who try a KIND bar will purchase a KIND product again and recommend it to others KIND has the highest Net Promoter Score among the top 10 brands in the nutritional bar category (I confess I've never heard about this rating before but now that I have it's pretty cool) KIND's coporate mantra, "Do the Kind Thing" both encourages people to do random acts of kindness and provides easy mechanisms for doing so. Not coincidentally, I think, KIND is indeed a story about how nice guys can finish first. KIND has doubled in size every year for the last ten  years and now employees over 300 people, with sales exceeding $120M annually. Growth Applies Pressures One thing I know for certain from interacting our with fast growing customers over the last fifteen years is that growth applies myriad pressures across the organization--resources, processes, technology systems, and leadership agility. And it's easy to forget that Oracle was once an entrepreneurial startup and experienced all those same pressures that other growing companies are experiencing today. When asked by Profit Editor in Chief Aaron Lazenby, " What sort of pressure does KIND"s growth and success place on operations?", Lubetzky responded, "We have a demand planning process right now that is manual to a significant extent, and it just takes so much management time. It takes us days and sometimes weeks to produce information that is critical to our business—and by the time we get the results, we need revised data. Our sales leadership could go out selling, but instead they’re talking to our team about forecasts." Hitching Your Wagon to Oracle Lubetzky and his team selected Oracle for what I believe is our company's greatest strength: hitch your wagon to Oracle and you can trust that we will be there for the long run with the solutions you need and financial staying power. In Lubetzky's words, "The KIND philosophy requires you to have a long-term view of things; taking shortcuts may be the fastest way to get things done, but in the long term that can come back and bite you. Oracle is the type of company—and has the kind of platform—that is here for the long term. It’s not going to go away tomorrow. And Oracle is going to invest all the necessary resources into staying ahead of the game and improving." o next time you're in the supermarket or an REI (my favorite store in the world) or any of the other 80,000 locations that carry KIND, give one a try. Maybe some day you'll want to become a KIND Brand Ambassador.   Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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• How many developers before continuous integration becomes effective for us?

  - by Carnotaurus

  There is an overhead associated with continuous integration, e.g., set up, re-training, awareness activities, stoppage to fix "bugs" that turn out to be data issues, enforced separation of concerns programming styles, etc. At what point does continuous integration pay for itself? EDIT: These were my findings The set-up was CruiseControl.Net with Nant, reading from VSS or TFS. Here are a few reasons for failure, which have nothing to do with the setup: Cost of investigation: The time spent investigating whether a red light is due a genuine logical inconsistency in the code, data quality, or another source such as an infrastructure problem (e.g., a network issue, a timeout reading from source control, third party server is down, etc., etc.) Political costs over infrastructure: I considered performing an "infrastructure" check for each method in the test run. I had no solution to the timeout except to replace the build server. Red tape got in the way and there was no server replacement. Cost of fixing unit tests: A red light due to a data quality issue could be an indicator of a badly written unit test. So, data dependent unit tests were re-written to reduce the likelihood of a red light due to bad data. In many cases, necessary data was inserted into the test environment to be able to accurately run its unit tests. It makes sense to say that by making the data more robust then the test becomes more robust if it is dependent on this data. Of course, this worked well! Cost of coverage, i.e., writing unit tests for already existing code: There was the problem of unit test coverage. There were thousands of methods that had no unit tests. So, a sizeable amount of man days would be needed to create those. As this would be too difficult to provide a business case, it was decided that unit tests would be used for any new public method going forward. Those that did not have a unit test were termed 'potentially infra red'. An intestesting point here is that static methods were a moot point in how it would be possible to uniquely determine how a specific static method had failed. Cost of bespoke releases: Nant scripts only go so far. They are not that useful for, say, CMS dependent builds for EPiServer, CMS, or any UI oriented database deployment. These are the types of issues that occured on the build server for hourly test runs and overnight QA builds. I entertain that these to be unnecessary as a build master can perform these tasks manually at the time of release, esp., with a one man band and a small build. So, single step builds have not justified use of CI in my experience. What about the more complex, multistep builds? These can be a pain to build, especially without a Nant script. So, even having created one, these were no more successful. The costs of fixing the red light issues outweighed the benefits. Eventually, developers lost interest and questioned the validity of the red light. Having given it a fair try, I believe that CI is expensive and there is a lot of working around the edges instead of just getting the job done. It's more cost effective to employ experienced developers who do not make a mess of large projects than introduce and maintain an alarm system. This is the case even if those developers leave. It doesn't matter if a good developer leaves because processes that he follows would ensure that he writes requirement specs, design specs, sticks to the coding guidelines, and comments his code so that it is readable. All this is reviewed. If this is not happening then his team leader is not doing his job, which should be picked up by his manager and so on. For CI to work, it is not enough to just write unit tests, attempt to maintain full coverage, and ensure a working infrastructure for sizable systems. The bottom line: One might question whether fixing as many bugs before release is even desirable from a business prespective. CI involves a lot of work to capture a handful of bugs that the customer could identify in UAT or the company could get paid for fixing as part of a client service agreement when the warranty period expires anyway.

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• The Linux powered LAN Gaming House

  - by sachinghalot

  LAN parties offer the enjoyment of head to head gaming in a real-life social environment. In general, they are experiencing decline thanks to the convenience of Internet gaming, but Kenton Varda is a man who takes his LAN gaming very seriously. His LAN gaming house is a fascinating project, and best of all, Linux plays a part in making it all work.Varda has done his own write ups (short, long), so I'm only going to give an overview here. The setup is a large house with 12 gaming stations and a single server computer.The client computers themselves are rack mounted in a server room, and they are linked to the gaming stations on the floor above via extension cables (HDMI for video and audio and USB for mouse and keyboard). Each client computer, built into a 3U rack mount case, is a well specced gaming rig in its own right, sporting an Intel Core i5 processor, 4GB of RAM and an Nvidia GeForce 560 along with a 60GB SSD drive.Originally, the client computers ran Ubuntu Linux rather than Windows and the games executed under WINE, but Varda had to abandon this scheme. As he explains on his site:"Amazingly, a majority of games worked fine, although many had minor bugs (e.g. flickering mouse cursor, minor rendering artifacts, etc.). Some games, however, did not work, or had bad bugs that made them annoying to play."Subsequently, the gaming computers have been moved onto a more conventional gaming choice, Windows 7. It's a shame that WINE couldn't be made to work, but I can sympathize as it's rare to find modern games that work perfectly and at full native speed. Another problem with WINE is that it tends to suffer from regressions, which is hardly surprising when considering the difficulty of constantly improving the emulation of the Windows API. Varda points out that he preferred working with Linux clients as they were easier to modify and came with less licensing baggage.Linux still runs the server and all of the tools used are open source software. The hardware here is a Intel Xeon E3-1230 with 4GB of RAM. The storage hanging off this machine is a bit more complex than the clients. In addition to the 60GB SSD, it also has 2x1TB drives and a 240GB SDD.When the clients were running Linux, they booted over PXE using a toolchain that will be familiar to anyone who has setup Linux network booting. DHCP pointed the clients to the server which then supplied PXELINUX using TFTP. When booted, file access was accomplished through network block device (NBD). This is a very easy to use system that allows you to serve the contents of a file as a block device over the network. The client computer runs a user mode device driver and the device can be mounted within the file system using the mount command.One snag with offering file access via NBD is that it's difficult to impose any security restrictions on different areas of the file system as the server only sees a single file. The advantage is perfomance as the client operating system simply sees a block device, and besides, these security issues aren't relevant in this setup.Unfortunately, Windows 7 can't use NBD, so, Varda had to switch to iSCSI (which works in both server and client mode under Linux). His network cards are not compliant with this standard when doing a netboot, but fortunately, gPXE came to the rescue, and he boostraps it over PXE. gPXE is also available as an ISO image and is worth knowing about if you encounter an awkward machine that can't manage a network boot. It can also optionally boot from a HTTP server rather than the more traditional TFTP server.According to Varda, booting all 12 machines over the Gigabit Ethernet network is surprisingly fast, and once booted, the machines don't seem noticeably slower than if they were using local storage. Once loaded, most games attempt to load in as much data as possible, filling the RAM, and the the disk and network bandwidth required is small. It's worth noting that these are aspects of this project that might differ from some other thin client scenarios.At time of writing, it doesn't seem as though the local storage of the client machines is being utilized. Instead, the clients boot into Windows from an image on the server that contains the operating system and the games themselves. It uses the copy on write feature of LVM so that any writes from a client are added to a differencing image allocated to that client. As the administrator, Varda can log into the Linux server and authorize changes to the master image for updates etc.SummaryOverall, Varda estimates the total cost of the project at about $40,000, and of course, he needed a property that offered a large physical space in order to house the computers and the gaming workstations. Obviously, this project has stark differences to most thin client projects. The balance between storage, network usage, GPU power and security would not be typical of an office installation, for example. The only letdown is that WINE proved to be insufficiently compatible to run a wide variety of modern games, but that is, perhaps, asking too much of it, and hats off to Varda for trying to make it work.

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• IRM Item Codes &ndash; what are they for?

  - by martin.abrahams

  A number of colleagues have been asking about IRM item codes recently – what are they for, when are they useful, how can you control them to meet some customer requirements? This is quite a big topic, but this article provides a few answers. An item code is part of the metadata of every sealed document – unless you define a custom metadata model. The item code is defined when a file is sealed, and usually defaults to a timestamp/filename combination. This time/name combo tends to make item codes unique for each new document, but actually item codes are not necessarily unique, as will become clear shortly. In most scenarios, item codes are not relevant to the evaluation of a user’s rights - the context name is the critical piece of metadata, as a user typically has a role that grants access to an entire classification of information regardless of item code. This is key to the simplicity and manageability of the Oracle IRM solution. Item codes are occasionally exposed to users in the UI, but most users probably never notice and never care. Nevertheless, here is one example of where you can see an item code – when you hover the mouse pointer over a sealed file. As you see, the item code for this freshly created file combines a timestamp with the file name. But what are item codes for? The first benefit of item codes is that they enable you to manage exceptions to the policy defined for a context. Thus, I might have access to all oracle – internal files - except for 2011_03_11 13:33:29 Board Minutes.sdocx. This simple mechanism enables Oracle IRM to provide file-by-file control where appropriate, whilst offering the scalability and manageability of classification-based control for the majority of users and content. You really don’t want to be managing each file individually, but never say never. Item codes can also be used for the opposite effect – to include a file in a user’s rights when their role would ordinarily deny access. So, you can assign a role that allows access only to specified item codes. For example, my role might say that I have access to precisely one file – the one shown above. So how are item codes set? In the vast majority of scenarios, item codes are set automatically as part of the sealing process. The sealing API uses the timestamp and filename as shown, and the user need not even realise that this has happened. This automatically creates item codes that are for all practical purposes unique - and that are also intelligible to users who might want to refer to them when viewing or assigning rights in the management UI. It is also possible for suitably authorised users and applications to set the item code manually or programmatically if required. Setting the item code manually using the IRM Desktop The manual process is a simple extension of the sealing task. An authorised user can select the Advanced… sealing option, and will see a dialog that offers the option to specify the item code. To see this option, the user’s role needs the Set Item Code right – you don’t want most users to give any thought at all to item codes, so by default the option is hidden. Setting the item code programmatically A more common scenario is that an application controls the item code programmatically. For example, a document management system that seals documents as part of a workflow might set the item code to match the document’s unique identifier in its repository. This offers the option to tie IRM rights evaluation directly to the security model defined in the document management system. Again, the sealing application needs to be authorised to Set Item Code. The Payslip Scenario To give a concrete example of how item codes might be used in a real world scenario, consider a Human Resources workflow such as a payslips. The goal might be to allow the HR team to have access to all payslips, but each employee to have access only to their own payslips. To enable this, you might have an IRM classification called Payslips. The HR team have a role in the normal way that allows access to all payslips. However, each employee would have an Item Reader role that only allows them to access files that have a particular item code – and that item code might match the employee’s payroll number. So, employee number 123123123 would have access to items with that code. This shows why item codes are not necessarily unique – you can deliberately set the same code on many files for ease of administration. The employees might have the right to unseal or print their payslip, so the solution acts as a secure delivery mechanism that allows payslips to be distributed via corporate email without any fear that they might be accessed by IT administrators, or forwarded accidentally to anyone other than the intended recipient. All that remains is to ensure that as each user’s payslip is sealed, it is assigned the correct item code – something that is easily managed by a simple IRM sealing application. Each month, an employee’s payslip is sealed with the same item code, so you do not need to keep amending the list of items that the user has access to – they have access to all documents that carry their employee code.

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• Agile Development Requires Agile Support

  - by Matt Watson

  Agile developmentAgile development has become the standard methodology for application development. The days of long term planning with giant Gantt waterfall charts and detailed requirements is fading away. For years the product planning process frustrated product owners and businesses because no matter the plan, nothing ever went to plan. Agile development throws the detailed planning out the window and instead focuses on giving developers some basic requirements and pointing them in the right direction. Constant collaboration via quick iterations with the end users, product owners, and the development team helps ensure the project is done correctly.  The various agile development methodologies have helped greatly with creating products faster, but not without causing new problems. Complicated application deployments now occur weekly or monthly. Most of the products are web-based and deployed as a software service model. System performance and availability of these apps becomes mission critical. This is all much different from the old process of mailing new releases of client-server apps on CD once per quarter or year.The steady stream of new products and product enhancements puts a lot of pressure on IT operations to keep up with the software deployments and adding infrastructure capacity. The problem is most operations teams still move slowly thanks to change orders, documentation, procedures, testing and other processes. Operations can slow the process down and push back on the development team in some organizations. The DevOps movement is trying to solve some of these problems by integrating the development and operations teams more together. Rapid change introduces new problemsThe rapid product change ultimately creates some application problems along the way. Higher rates of change increase the likelihood of new application defects. Delivering applications as a software service also means that scalability of applications is critical. Development teams struggle to keep up with application defects and scalability concerns in their applications. Fixing application problems is a never ending job for agile development teams. Fixing problems before your customers do and fixing them quickly is critical. Most companies really struggle with this due to the divide between the development and operations groups. Fixing application problems typically requires querying databases, looking at log files, reviewing config files, reviewing error logs and other similar tasks. It becomes difficult to work on new features when your lead developers are working on defects from the last product version. Developers need more visibilityThe problem is most developers are not given access to see server and application information in the production environments. The operations team doesn’t trust giving all the developers the keys to the kingdom to log in to production and poke around the servers. The challenge is either give them no access, or potentially too much access. Those with access can still waste time figuring out the location of the application and how to connect to it over VPN. In addition, reproducing problems in test environments takes too much time and isn't always possible. System administrators spend a lot of time helping developers track down server information. Most companies give key developers access to all of the production resources so they can help resolve application defects. The problem is only those key people have access and they become a bottleneck. They end up spending 25-50% of their time on a daily basis trying to solve application issues because they are the only ones with access. These key employees’ time is best spent on strategic new projects, not addressing application defects. This job should fall to entry level developers, provided they have access to all the information they need to troubleshoot the problems.The solution to agile application support is giving all the developers limited access to the production environment and all the server information they need to see. Some companies create their own solutions internally to collect log files, centralize errors or other things to address the problem. Some developers even have access to server monitoring or other tools. But they key is giving them access to everything they need so they can see the full picture and giving access to the whole team. Giving access to everyone scales up the application support team and creates collaboration around providing improved application support.Stackify enables agile application supportStackify has created a solution that can give all developers a secure and read only view of the entire production server environment without console or remote desktop access.They provide a web application that provides real time visibility to the important information that developers need to see. An application centric view enables them to see all of their apps across multiple datacenters and environments. They don’t need to know where the application is deployed, just the name of the application to find it and dig in to see more. All your developers can see server health, application health, log files, config files, windows event viewer, deployment history, application notes, and much more. They can receive email and text alerts when problems arise and even safely query your production databases.Stackify enables companies that do agile development to scale up their application support team by getting more team members involved. The lead developers can spend more time on new projects. Application issues can be fixed quicker than ever. Operations can spend less time helping developers collect server information. Agile application support starts with Stackify. Visit Stackify.com to learn more.

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• Taking a Flying Leap

  - by Lance Shaw

  Yesterday, I went skydiving with three of my children.  It was thrilling, scary, invigorating and exciting. While there is obvious risk involved, the reward and feeling of success was well worth it. You might already be wondering what skydiving would have to with WebCenter, so let me explain. Implementing a skydiving program and becoming an instructor does not happen overnight.  It does not happen with the purchase of the needed technology. Not one of us would go out, buy a parachute, the harnesses, helmet and all the gear and be able to convince anyone that we are now ready to be a skydiving instructor. The fact is that obtaining the technology is merely a small piece of the overall process and so is the case with managing content in your company. You don't just buy the right software (Oracle WebCenter Content) and go to your boss and declare information management success. There is planning, research and effort that goes into deploying software of any kind and especially when it is as mission-critical to the success of your business as Enterprise Content Management. To become a certified skydiving instructor takes at least 3 years of commitment and often longer. In the United States, candidates must complete over 500 solo jumps of their own over a minimum of 36 months and then must complete additional rigorous training under observation.  When you consider the amount of time and effort involved, it's not unlike getting a college degree and anyone that has trusted their lives to one of these instructors will no doubt appreciate their dedication to the curriculum.  Implementing an ECM system won't take that long, but it certainly requires commitment, analysis and consideration. But guess what?  Humans are involved and that means that mistakes can happen and that rules change.  This struck me while reading an excellent post on darkreading.com by Glenn S. Phillips entitled "Mission Impossible: 4 Reasons Compliance is Impossible".  His over-arching point was that with information management and security, environments change and people are involved meaning the work is never done.  He stated that you can never claim your compliance efforts are complete because of the following reasons. People are involved.  And lets face it, some are more trustworthy than others. Change is Constant. There is always some new technology coming along that is disruptive. Consumer grade cloud file sharing and sync tools come to mind here. Compliance is interpreted, not defined.  Laws and the judges that read them are always on the move. Technology is a tool, not a complete solution. There is no magic pill. The skydiving analogy holds true here as well.  Ultimately, a single person packs your parachute.  For obvious reasons, you prefer that this person be trustworthy but there are no absolute guarantees of a 100% error-free scenario.  Weather and wind conditions are never a constant and the best-laid plans for a great day of skydiving are easily disrupted by forces outside of your control.  Rules and regulations vary by location and may be updated at any time and as I mentioned early on, even the best technology on its own will only get you started. The good news is that, like skydiving, with the right technology, the right planning, the right team and a proper understanding of the rules and regulations that govern your industry, your ECM deployment can be a great success.  Failure to plan for any of the 4 factors that Glenn outlined in his article will certainly put your deployment and maybe even your company at risk, so consider them carefully. As a final aside, for those of you who consider skydiving an incredibly dangerous and risky pastime, consider this comparative statistic.  In 2012, the U.S. Parachute Association recorded 19 fatal skydiving accidents in the U.S. out of roughly 3.1 million jumps.  That’s 0.006 fatalities per 1,000 jumps. By comparison, the U.S. National Highway Traffic Safety Administration reports that there were 34,080 deaths due to car accidents in 2012.  Based on the percentages, one could argue that it is safer to jump out of a plane than to drive to the airport where the skydiving will take place. While the way you manage, secure, classify, control, retain and dispose of company files may not carry as much risk as driving or skydiving, it certainly carries risk for the organization when not planned and deployed appropriately.  Consider all the factors involved in your organization as you make your content management plans.  For additional areas of consideration, be sure to download our free whitepaper on the topic entitled "The Top 10 Criteria for Choosing an ECM System" which is available for download here.

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• PASS: Board Q&amp;A at the Summit

  - by Bill Graziano

  The last two years we’ve put the Board in front of the members and taken questions.  We’re going to do that again this year.  It will be in Room 307/308 from 12:15 to 1:30 on Friday. Yes, this time overlaps with the Birds of a Feather Lunch and the start of afternoon sessions – but only partially.  You can attend the Q&A and still get to parts of both of those.  There just isn’t a great time to do this.  Every time overlaps with something. We can’t do it after the last session on Friday.  We can’t fit it between the last session and the evening events on Wednesday or Thursday.  We had some discussion around breakfast time but I didn’t think that was realistic.  This is the least bad time we could come up with. Last year we had 60-70 people attend.  These are the items that were specific things that I could work on: The first question was whether to increase transparency around individual votes of Board members.  We approved this at the Board meeting the following day.  The only caveat was that if the Board is given confidential information as a basis for their vote then we may not be able to disclose individual votes.  Putting a Director in a position where they can’t publicly defend the reason for their vote is a difficult situation.  Thanks Kendal! Can we have a Board member discretionary fund?  As background, I took a couple of people to lunch so we could have a quiet place to talk.  I bought lunch but wasn’t able to expense it back to PASS.  We just don’t have a budget item for things like this.  I think we should.  I would guess the entire Board would like it also.  It was in an earlier version of the budget but came out as part of a cost-cutting move to balance the budget.  I’d like to see it added back in but we’ll have to see. I know there were a comments about the elections.  At this point we had created the Election Review Committee.  I’ve already written at length about this process. Where does IT work go?  PASS started to publish our internal management reports starting in December 2010.  You can find them on our Governance page.  These aren’t filtered at all and include a variety of information about IT projects.  The most recent update had roughly a page of updates related to IT.  Lots of the work was related to Summit and the Orator tool that we use to manage speaker submissions. There were numerous requests that Tina Turner not be repeated.  Done.  I don’t think we’ll do anything quite like that again.  We had a request for a payment plan for Summit.  We looked into this briefly but didn’t take any action.  We didn’t think the effort was worth the small number of people that would use it.  If you disagree, submit this on our Summit Feedback site and get some votes. There were lots of suggestions around the first-timers events – especially from first timers.  You can find all our current activities related to first-timers at the First Timers page on the Summit web site.  Plus links to 34 (!) blog posts on suggestions for first-timers.  And a big THANK YOU to Confio and Red Gate for sponsoring this. I hope you get the chance to attend.  These events are very helpful to me as a Board member.  I like being able to look around the room as comments are being made and see the audience reaction.  It helps me gauge the interest in an idea. I’d also like to direct you to the Summit Feedback site.  You can submit and vote on ideas to make the Summit a better experience.  As of right now we have the suggestions from last year still up.  We may reset these prior to the Summit though.

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