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  • Setup was unable to create a new system partition or locate an existing system partition

    - by PearlFactory
    Have got a new kickn server as new DEV machine It has got two 3ware 9650 Cached Controllers with 8 x 300gig Velociraptor Drives First Problem was the 9.5.1.1 drivers Had to press F8 as soon as the Win 2008 r2 server cd started to load. Once in Adavanced Startup options Disable Driver Signing options Next Issue was I got everything running and accidently selected wrong raid part to do install once I restarted All I would get after waiting the 10 mins for the reboot to start & loading the driver was "setup was unable to create a new system partition or locate an existing system partition"  Finally after about 1 hour I removed all drives apart from the 2 needed for system part on cont 0 deleted system part and recreated this RAID1 mirror. (ALso make sure all USB drives are out on boot..only add them when browsing  the driver to be added )  Restarted loaded driver selected install and Once system is up I will go back and add drives and new parts on both controllers AT least I did not get stuck for a day as is the norm..lol

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  • Stairway to Database Source Control Level 2: Getting a Database into Source Control

    In this level, we're going to continue the philosophy of learning by example, and get a database into our SVN repository. We will also consider our overall approach to source control for databases, and the manner in which our team will develop these databases, concurrently. 24% of devs don’t use database source control – make sure you aren’t one of themVersion control is standard for application code, but databases haven’t caught up. So what steps can you take to put your SQL databases under version control? Why should you start doing it? Read more to find out…

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  • ‘Unleash the Power of Oracle WebLogic 12c: Architect, Deploy, Monitor and Tune JEE6’: Free Hands On Technical Workshop

    - by JuergenKress
    Come to our Workshop and get bootstrapped in the use of Oracle WebLogic 12c for high performance systems. The workshop, organised by Oracle Gold Partners - C2B2 Consulting -  and run by the Oracle Application Grid Certified Specialist Steve Milldge, will start with a simple WebLogic 12c system which will scale up to a distributed, reliable system designed to give zero downtime and support extreme throughput. When? Wednesday,25th of July Where? Oracle Corporation UK Ltd. One South Place, London EC2M 2RB Visit www.c2b2.co.uk/weblogic and join us for this unique technical event to learn, network and play with some cool technology! WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: c2b2,ias to WebLogic,WebLogic basic,ias upgrade,C2B2,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • The Unspoken - The Why of GC Ergonomics

    - by jonthecollector
    Do you use GC ergonomics, -XX:+UseAdaptiveSizePolicy, with the UseParallelGC collector? The jist of GC ergonomics for that collector is that it tries to grow or shrink the heap to meet a specified goal. The goals that you can choose are maximum pause time and/or throughput. Don't get too excited there. I'm speaking about UseParallelGC (the throughput collector) so there are definite limits to what pause goals can be achieved. When you say out loud "I don't care about pause times, give me the best throughput I can get" and then say to yourself "Well, maybe 10 seconds really is too long", then think about a pause time goal. By default there is no pause time goal and the throughput goal is high (98% of the time doing application work and 2% of the time doing GC work). You can get more details on this in my very first blog. GC ergonomics The UseG1GC has its own version of GC ergonomics, but I'll be talking only about the UseParallelGC version. If you use this option and wanted to know what it (GC ergonomics) was thinking, try -XX:AdaptiveSizePolicyOutputInterval=1 This will print out information every i-th GC (above i is 1) about what the GC ergonomics to trying to do. For example, UseAdaptiveSizePolicy actions to meet *** throughput goal *** GC overhead (%) Young generation: 16.10 (attempted to grow) Tenured generation: 4.67 (attempted to grow) Tenuring threshold: (attempted to decrease to balance GC costs) = 1 GC ergonomics tries to meet (in order) Pause time goal Throughput goal Minimum footprint The first line says that it's trying to meet the throughput goal. UseAdaptiveSizePolicy actions to meet *** throughput goal *** This run has the default pause time goal (i.e., no pause time goal) so it is trying to reach a 98% throughput. The lines Young generation: 16.10 (attempted to grow) Tenured generation: 4.67 (attempted to grow) say that we're currently spending about 16% of the time doing young GC's and about 5% of the time doing full GC's. These percentages are a decaying, weighted average (earlier contributions to the average are given less weight). The source code is available as part of the OpenJDK so you can take a look at it if you want the exact definition. GC ergonomics is trying to increase the throughput by growing the heap (so says the "attempted to grow"). The last line Tenuring threshold: (attempted to decrease to balance GC costs) = 1 says that the ergonomics is trying to balance the GC times between young GC's and full GC's by decreasing the tenuring threshold. During a young collection the younger objects are copied to the survivor spaces while the older objects are copied to the tenured generation. Younger and older are defined by the tenuring threshold. If the tenuring threshold hold is 4, an object that has survived fewer than 4 young collections (and has remained in the young generation by being copied to the part of the young generation called a survivor space) it is younger and copied again to a survivor space. If it has survived 4 or more young collections, it is older and gets copied to the tenured generation. A lower tenuring threshold moves objects more eagerly to the tenured generation and, conversely a higher tenuring threshold keeps copying objects between survivor spaces longer. The tenuring threshold varies dynamically with the UseParallelGC collector. That is different than our other collectors which have a static tenuring threshold. GC ergonomics tries to balance the amount of work done by the young GC's and the full GC's by varying the tenuring threshold. Want more work done in the young GC's? Keep objects longer in the survivor spaces by increasing the tenuring threshold. This is an example of the output when GC ergonomics is trying to achieve a pause time goal UseAdaptiveSizePolicy actions to meet *** pause time goal *** GC overhead (%) Young generation: 20.74 (no change) Tenured generation: 31.70 (attempted to shrink) The pause goal was set at 50 millisecs and the last GC was 0.415: [Full GC (Ergonomics) [PSYoungGen: 2048K-0K(26624K)] [ParOldGen: 26095K-9711K(28992K)] 28143K-9711K(55616K), [Metaspace: 1719K-1719K(2473K/6528K)], 0.0758940 secs] [Times: user=0.28 sys=0.00, real=0.08 secs] The full collection took about 76 millisecs so GC ergonomics wants to shrink the tenured generation to reduce that pause time. The previous young GC was 0.346: [GC (Allocation Failure) [PSYoungGen: 26624K-2048K(26624K)] 40547K-22223K(56768K), 0.0136501 secs] [Times: user=0.06 sys=0.00, real=0.02 secs] so the pause time there was about 14 millisecs so no changes are needed. If trying to meet a pause time goal, the generations are typically shrunk. With a pause time goal in play, watch the GC overhead numbers and you will usually see the cost of setting a pause time goal (i.e., throughput goes down). If the pause goal is too low, you won't achieve your pause time goal and you will spend all your time doing GC. GC ergonomics is meant to be simple because it is meant to be used by anyone. It was not meant to be mysterious and so this output was added. If you don't like what GC ergonomics is doing, you can turn it off with -XX:-UseAdaptiveSizePolicy, but be pre-warned that you have to manage the size of the generations explicitly. If UseAdaptiveSizePolicy is turned off, the heap does not grow. The size of the heap (and the generations) at the start of execution is always the size of the heap. I don't like that and tried to fix it once (with some help from an OpenJDK contributor) but it unfortunately never made it out the door. I still have hope though. Just a side note. With the default throughput goal of 98% the heap often grows to it's maximum value and stays there. Definitely reduce the throughput goal if footprint is important. Start with -XX:GCTimeRatio=4 for a more modest throughput goal (%20 of the time spent in GC). A higher value means a smaller amount of time in GC (as the throughput goal).

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  • What is PowerPivot?

    - by Enrique Lima
    Let’s start with it is a great way to be able to visualize data and transform to information.  It is intended to be a self-service business intelligence tool provided as an add-in for a tool we already know … Microsoft Excel ... 2010. If you have been wondering where to go? what to do? and how do I? I am including links that will help you be on your way to better understanding of the topic and tool. (Links to TechNet documentation) Introduction to PowerPivot Walkthrough: Create your first PowerPivot Workbook Get to know the UI PowerPivot for Excel Central Get some samples

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  • How to install and make development use of gtk+ on Ubuntu 12.04

    - by el10780
    I want to install gtk+ in order to make an application with a graphical environment.I went to the official website of gtk(gtk.org) and I tried to follow the instructions,but I wasn't able to make it work.I think that I have successfully managed to do the whole process till the part that I had to run make install and after that ldconfig.So far so good.After that though the complete chaos.I do not know how to set all these configurations so I can make my compilers know where to look for the include files.I just want to make it work in my Ubuntu when I start making a source file and then compile it and run it.

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  • An Intro to IIS URL Rewrite–plus redirecting URLs to www-Web Pro Week 8 of 52

    - by OWScott
    Today’s video post is an intro to URL Rewrite and the start of a few lessons on this powerful tool.  Additionally I cover how to rewrite URLs to add the www to the domain name for the sake of search engine optimization (SEO). This is week 8 of a 52 week series on various web administration related tasks.  Past and future videos can be found here. I have already written a blog post on this, so for those that prefer to read rather than watch, you can find it here. IIS URL Rewrite–redirecting non-www to www

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  • Best practices for coding date sensitive websites

    - by Duopixel
    I'm creating a website for an event that is coming up. It has some functionality related to the event (such as "send me a reminder"), other stuff that takes place during the event, and finally some stuff that comes after the event. I need to start working on code that takes place during the event and after the event, plus some fixes for the current site (which is already live). What is the best way to approach this problem? Some solutions that occur to me are creating branches for each state and merging stuff as needed. Other one is hiding and showing functionality based on the date, i.e if (currentDate < eventDay) { reminder.show();}. Ideas?

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  • Can i make money with my Android Engine or should I focus on game-making?

    - by Roger Travis
    I have dedicated past few month to developing my own android 2d engine. You can see its description, demo and tutorials here http://www.aboxengine.com/ ( jar files will be up in a day or two ). While working on the engine I believed it to be better then most available alternatives ( such as andengine, etc. ) and that people would love to use it in their games and, hopefully, would give me some royalties. Yet as I started posting about my engine on other forums, it start looking like people are only interested in free/opensource engines. Based on your experience, what do you think, is there some way for me to make money with that engine or should I forget about selling it and more focus on making games with it myself? Thanks!

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  • Memory Efficient Windows SOA Server

    - by Antony Reynolds
    Installing a Memory Efficient SOA Suite 11.1.1.6 on Windows Server Well 11.1.1.6 is now available for download so I thought I would build a Windows Server environment to run it.  I will minimize the memory footprint of the installation by putting all functionality into the Admin Server of the SOA Suite domain. Required Software 64-bit JDK SOA Suite If you want 64-bit then choose “Generic” rather than “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” This has links to all the required software. If you choose “Generic” then the Repository Creation Utility link does not show, you still need this so change the platform to “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” to get the software. Similarly if you need a database then you need to change the platform to get the link to XE for Windows or Linux. If possible I recommend installing a 64-bit JDK as this allows you to assign more memory to individual JVMs. Windows XE will work, but it is better if you can use a full Oracle database because of the limitations on XE that sometimes cause it to run out of space with large or multiple SOA deployments. Installation Steps The following flow chart outlines the steps required in installing and configuring SOA Suite. The steps in the diagram are explained below. 64-bit? Is a 64-bit installation required?  The Windows & Linux installers will install 32-bit versions of the Sun JDK and JRockit.  A separate JDK must be installed for 64-bit. Install 64-bit JDK The 64-bit JDK can be either Hotspot or JRockit.  You can choose either JDK 1.7 or 1.6. Install WebLogic If you are using 64-bit then install WebLogic using “java –jar wls1036_generic.jar”.  Make sure you include Coherence in the installation, the easiest way to do this is to accept the “Typical” installation. SOA Suite Required? If you are not installing SOA Suite then you can jump straight ahead and create a WebLogic domain. Install SOA Suite Run the SOA Suite installer and point it at the existing Middleware Home created for WebLogic.  Note to run the SOA installer on Windows the user must have admin privileges.  I also found that on Windows Server 2008R2 I had to start the installer from a command prompt with administrative privileges, granting it privileges when it ran caused it to ignore the jreLoc parameter. Database Available? Do you have access to a database into which you can install the SOA schema.  SOA Suite requires access to an Oracle database (it is supported on other databases but I would always use an oracle database). Install Database I use an 11gR2 Oracle database to avoid XE limitations.  Make sure that you set the database character set to be unicode (AL32UTF8).  I also disabled the new security settings because they get in the way for a developer database.  Don’t forget to check that number of processes is at least 150 and number of sessions is not set, or is set to at least 200 (in the DB init parameters). Run RCU The SOA Suite database schemas are created by running the Repository Creation Utility.  Install the “SOA and BPM Infrastructure” component to support SOA Suite.  If you keep the schema prefix as “DEV” then the config wizard is easier to complete. Run Config Wizard The Config wizard creates the domain which hosts the WebLogic server instances.  To get a minimum footprint SOA installation choose the “Oracle Enterprise Manager” and “Oracle SOA Suite for developers” products.  All other required products will be automatically selected. The “for developers” installs target the appropriate components at the AdminServer rather than creating a separate managed server to house them.  This reduces the number of JVMs required to run the system and hence the amount of memory required.  This is not suitable for anything other than a developer environment as it mixes the admin and runtime functions together in a single server.  It also takes a long time to load all the required modules, making start up a slow process. If it exists I would recommend running the config wizard found in the “oracle_common/common/bin” directory under the middleware home.  This should have access to all the templates, including SOA. If you also want to run BAM in the same JVM as everything else then you need to “Select Optional Configuration” for “Managed Servers, Clusters and Machines”. To target BAM at the AdminServer delete the “bam_server1” managed server that is created by default.  This will result in BAM being targeted at the AdminServer. Installation Issues I had a few problems when I came to test everything in my mega-JVM. Following applications were not targeted and so I needed to target them at the AdminServer: b2bui composer Healthcare UI FMW Welcome Page Application (11.1.0.0.0) How Memory Efficient is It? On a Windows 2008R2 Server running under VirtualBox I was able to bring up both the 11gR2 database and SOA/BPM/BAM in 3G memory.  I allocated a minimum 512M to the PermGen and a minimum of 1.5G for the heap.  The setting from setSOADomainEnv are shown below: set DEFAULT_MEM_ARGS=-Xms1536m -Xmx2048m set PORT_MEM_ARGS=-Xms1536m -Xmx2048m set DEFAULT_MEM_ARGS=%DEFAULT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m set PORT_MEM_ARGS=%PORT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m I arrived at these numbers by monitoring JVM memory usage in JConsole. Task Manager showed total system memory usage at 2.9G – just below the 3G I allocated to the VM. Performance is not stellar but it runs and I could run JDeveloper alongside it on my 8G laptop, so in that sense it was a result!

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  • Mocking successive calls of similar type via sequential mocking

    In this post , i show how you can benefit from  sequential mocking feature[In JustMock] for setting up expectations with successive calls of same type.  To start lets first consider the following dummy database and entity class. public class Person { public virtual string Name { get; set; } public virtual int Age { get; set; } }   public interface IDataBase { T Get<T>(); } Now, our test goal is to return different entity for successive calls on IDataBase.Get<T>()....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Symbolic Regular Expression Exploration

    - by Robz / Fervent Coder
    This is a pretty sweet little tool. Rex (Regular Expression Exploration) is a tool that allows you to give it a regular expression and it returns matching strings. The example below creates10 strings that start and end with a number and have at least 2 characters: > rex.exe "^\d.*\d$" /k:10 This is something I could use to validate/generate the Regular Expressions I have created with both UppercuT and RoundhousE. Check out the video below: Margus Veanes - Rex - Symbolic Regular Expression Exploration Margus Veanes, a Researcher from the RiSE group at Microsoft Research, gives an overview of Rex, a tool that generates matching string from .NET regular expressions. Rex turns regular expres...

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  • SCCM2012 R2 – How to integrate MDT with SCCM

    - by Waclaw Chrabaszcz
    Originally posted on: http://geekswithblogs.net/Wchrabaszcz/archive/2013/11/12/sccm2012-r2--how-to-integrate-mdt-with-sccm.aspxThere are two maybe not competitive but parallel products: Microsoft Deployment Toolkit and System Center Configuration manager. Few years ago I was wondering why they are separate, I why I cannot share Task Sequences between them. And how it usually happens in live, when I was focused on other technologies, MDT and SCCM became best friends. Let's integrate MDT with SCCM: If first step you need to download MDT http://www.microsoft.com/en-us/download/details.aspx?id=25175 Install MDT on your SCCM server boxaccept the EULA Join CEIP if you like  Once you completed the installation I would recommend you to complete MDT configuring before integration with the SCCM. Start the Deployment Workbenchinstall updatesyou will need to download and install WAIKcreate new deployment shareleave default values Create MDT databaseMake sure you will create separate database, DO NOT use existing SCCM DB Now we are ready to integrate MDT with SCCMthe Integration tool should discover your server automaticallyAfter reopening SCCM console in task sequences you should have new cool features: How to use them? That's another story …

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  • Byte Size Tips: How to Change Your Computer Name on Mac OS X

    - by The Geek
    When you’re sharing stuff back and forth between your computers, the names of those computers actually start to matter — in my case, I upgraded to a new MacBook Air because my old one has a dead screen and is out of warranty, so I made it into a desktop with an external monitor. That’s when I got an error that my two Macs had the same name. Oops! Luckily it’s an extremely easy fix. Just open up System Preferences, go to Sharing, and change the computer name. Done! You can also change it from the Terminal using this command, though obviously it’s much simpler to just change it under Sharing.     

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  • How to backup BOINC

    - by Stephen Judge
    I have BOINC Manager installed from the PPA, version 6.10.17, and I am about to upgrade my Ununtu install with a clean install. I would like to know how I can backup my work done on BOINC so I don't loose what I have already done and have to start from scratch again. For example I am running the Climate Prediction project and it runs for a year or so, I'm at 30% work done so I want to backup that 30% work done. Also as an addition to this, can someone advise me the best way to upgrade BOINC when new versions are released on their website but are not available on the PPA yet. I know you can install BOINC anywhere, but I want to install it to the same place the PPA install does so all my settings and work done is recognised. Thanks in advance.

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  • How to automatically mount hibernated NTFS to read-only?

    - by Piotr
    Is there any way to set up Ubuntu this way: If I can't mount the filesystem in rw mode, then mount it in ro mode in the same directory. In result I should not come across the notification that the system can't mount the filesystem (Skip or manual fix notification). SO when I start the system I should have my ntfs partitions mounted either in rw or ro mode depends if the windows is hibernated. fstab entry: #/dev/sda7 UUID=D0B43178B43161E0 /media/Dane ntfs defaults,errors=remount-ro 0 1 "mount -a" result: The disk contains an unclean file system (0, 0). Metadata kept in Windows cache, refused to mount. Failed to mount '/dev/sda7': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option. I have ubuntu 13.10 and win8. I use uefi secure boot.

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  • SQL Saturday 43 in Redmond

    - by AjarnMark
    I attended my first SQLSaturday a couple of days ago, SQLSaturday #43 in Redmond (at Microsoft).  I got there really early, primarily because I forgot how fast I can get there from my home when nobody else is on the road.  On a weekday in rush hour traffic, that would have taken two hours to get there.  I gave myself 90 minutes, and actually got there in about 45.  Crazy! I made the mistake of going to the main Microsoft campus, but that’s not where the event was being held.  Instead it was in a big Microsoft conference center on the other side of the highway.  Fortunately, I had the address with me and quickly realized my mistake.  When I got back on track, I noticed that there were bright yellow signs out on the street corner that looked like they said they were for SOL Saturday, which actually was appropriate since it was the sunniest day around here in a long time. Since I was there so early, the registration was just getting setup, so I found Greg Larsen who was coordinating things and offered to help.  He put me to work with a group of people organizing the pre-printed raffle tickets and stuffing swag bags. I had never been to a SQLSaturday before this one, so I wasn’t exactly sure what to expect even though I have read about a few on some blogs.  It makes sense that each one will be a little bit different since they are almost completely volunteer driven, and the whole concept is still in its early stages.  I have been to the PASS Summit for the last several years, and was hoping for a smaller version of that.  Now, it’s not really fair to compare one free day of training run entirely by volunteers with a multi-day, $1,000+ event put on under the direction of a professional event management company.  But there are some parallels. At this SQLSaturday, there was no opening general session, just coffee and pastries in the common area / expo hallway and straight into the first group of sessions.  I don’t know if that was because there was no single room large enough to hold everyone, or for other reasons.  This worked out okay, but the organization guy in me would have preferred to have even a 15 minute welcome message from the organizers with a little overview of the day.  Even something as simple as, “Thanks to persons X, Y, and Z for helping put this together…Sessions will start in 20 minutes and are all in rooms down this hallway…the bathrooms are on the other side of the conference center…lunch today is pizza and we would like to thank sponsor Q for providing it.”  It doesn’t need to be much, certainly not a full-blown Keynote like at the PASS Summit, but something to use as a rallying point to pull everyone together and get the day off to an official start would be nice.  Again, there may have been logistical reasons why that was not feasible here.  I’m just putting out my thoughts for other SQLSaturday coordinators to consider. The event overall was great.  I believe that there were over 300 in attendance, and everything seemed to run smoothly.  At least from an attendee’s point of view where there was plenty of muffins in the morning and pizza in the afternoon, with plenty of pop to drink.  And hey, if you’ve got the food and drink covered, a lot of other stuff could go wrong and people will be very forgiving.  But as I said, everything appeared to run pretty smoothly, at least until Buck Woody showed up in his Oracle shirt.  Other than that, the volunteers did a great job! I was a little surprised by how few people in my own backyard that I know.  It makes sense if you really think about it, given how many companies must be using SQL Server around here.  I guess I just got spoiled coming into the PASS Summit with a few contacts that I already knew would be there.  Perhaps I have been spending too much time with too few people at the Summits and I need to step out and meet more folks.  Of course, it also is different since the Summit is the big national event and a number of the folks I know are spread out across the country, so the Summit is the only time we’re all in the same place at the same time.  I did make a few new contacts at SQLSaturday, and bumped into a couple of people that I knew (and a couple others that I only knew from Twitter, and didn’t even realize that they were here in the area). Other than the sheer entertainment value of Buck Woody’s session, the one that was probably the greatest value for me was a quick introduction to PowerShell.  I have not done anything with it yet, but I think it will be a good tool to use to implement my plans for automated database recovery testing.  I saw just enough at the session to take away some of the intimidation factor, and I am getting ready to jump in and see what I can put together in the next few weeks.  And that right there made the investment worthwhile.  So I encourage you, if you have the opportunity to go to a SQLSaturday event near you, go for it!

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  • Easy to use cross-platform 3D engines for C++ game development?

    - by davr
    I want to try my hand at writing a 3D game. However I don't want to start at such a low level of drawing individual triangles and writing my own 3D object loader and so on. I've heard of things like Irrlicht, Crystal Space 3D, and Cafu, but I don't have any experience with any of them. I'm looking for suggestions from people who have experience with these or other engines on which ones are well written, and are easy to get started using, without having to learn a ton of 3D math theory and how GPU's work internally.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • how to get all programming skills. guys help me to become a good programmer [closed]

    - by Dhananjay
    okay guys i dropped out and now self teaching myself programming.i want to be a good programmer.i downloaded c++ primer plus by stephen prata .i thought its a good book but here many peoples are saying that its not a good book.so please suggest me from where i should start.which books i should read..i know little programming just basic not much.but i want to be expert so please suggest books and also tell that in which pattern i should study as i m free 24 hours.should i only study c++ untill i finsh it or side by side other languages too?from which book did u learned it? give some advises/tips. i want to make my own apps and i want to learn web development also.. thank you ?

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  • Resetting Your Oracle User Password with SQL Developer

    - by thatjeffsmith
    There’s nothing more annoying than having to email, call, or log a support ticket to have one of your accounts reset. This is no less annoying in the Oracle database. Those pesky security folks have determined that your password should only be valid for X days, and your time is up. Time to reset the password! Except…you can’t log into the database to reset your password. What now? Wait a second, look at this nifty thing I see in SQL Developer: Right click on my connection, reset password not available! Why not? The JDBC Driver Doesn’t Support This Operation We can’t make this call over the Oracle JDBC layer, because it hasn’t been implemented. However our primary interface, OCI, does indeed support this. In order to use the Oracle Call Interface (OCI), you need to have an Oracle Client on your machine. The good news is that this is fairly easy to get going. The Instant Client will do. You have two options, the full or ‘Lite’ Instant Clients. If you want SQL*Plus and the other client tools, go for the full. If you just want the basic drivers, go for the Lite. Either of these is fine, but mind the bit level and version of Oracle! Make sure you get a 32 bit Instant Client if you run 32 bit SQL Developer or 64 bit if you run 64 Here’s the download link What, you didn’t believe me? Mind the version of Oracle too! You want to be at the same level or higher of the database you’re working with. You can use a 11.2.0.3 client with 11.2.0.1 database but not a 10gR2 client with 11gR2 database. Clear as mud? Download and Extract Put it where you want – Program Files is as good as place as any if you have the rights. When you’re done, copy that directory path you extracted the archive to, because we’re going to add it to your Windows PATH environment variable. The easiest way to find this in Windows 7 is to open the Start dialog and type ‘path’. In Windows 8 you’ll cast your spell and wave at your screen until something happens. I recommend you put it up front so we find our DLLs first. Now with that set, let’s start up SQL Developer. Check the Connection Context menu again Bingo! What happened there? SQL Developer looks to see if it can find the OCI resources. Guess where it looks? That’s right, the PATH. If it finds what it’s looking for, and confirms the bit level is right, it will activate the Reset Password option. We have a Preference to ‘force’ an OCI/THICK connection that gives you a few other edge case features, but you do not need to enable this to activate the Reset Password. Not necessary, but won’t hurt anything either. There are a few actual benefits to using OCI powered connections, but that’s beyond the scope of today’s blog post…to be continued. Ok, so we’re ready to go. Now, where was I again? Oh yeah, my password has expired… Right click on your connection and now choose ‘Reset Password’ You’ll need to know your existing password and select a new one that meets your databases’s security standards. I Need Another Option, This Ain’t Working! If you have another account in the database, you can use the DBA Panel to reset a user’s password, or of course you can spark up a SQL*Plus session and issue the ALTER USER JEFF IDENTIFIED BY _________; command – but you knew this already, yes? I need more help ‘installing’ the Instant Client, help! There are lots and lots of resources out there on this subject. But I also know from personal experience that many of you have problems getting this to ‘work.’ The key things to remember is to download the right bit level AND make sure the client install directory is in your path. I know many folks that will just ‘install’ the Instant Client directly to one of their ‘bin’ type directories. You can do that if you want, but I prefer the cleaner method. Of course if you lack admin privs to change the PATH variable, that might be your only option. Or you could do what the original ORA- message indicated and ‘contact your DBA.’

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  • Reverse Search Images Easily with the TinEye Client for Windows

    - by Asian Angel
    Are you a frequent user of TinEye and would like to integrate it into your favorite Windows system? Then get ready to enjoy Context Menu and App Window goodness with the TinEye Client for Windows. After you have downloaded the zip file, unzip it and run the setup file inside. Once the installation process has finished you will be asked if you would like to launch TinEye Client immediately or not. If not then you can access it later using the new shortcut added to the Start Menu. We chose to let the program launch automatically…this is what the main window looks like. For our test we decided to access the client via the Context Menu using a picture of Doc Brown’s DeLorean in hover conversion mode. HTG Explains: Understanding Routers, Switches, and Network Hardware How to Use Offline Files in Windows to Cache Your Networked Files Offline How to See What Web Sites Your Computer is Secretly Connecting To

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  • Haskell vs Erlang for web services

    - by Zachary K
    I am looking to start an experimental project using a functional language and am trying to decide beween Erlang and Haskell, and both have some points that I really like. I like Haskell's strong type system and purity. I have a feeling it will make it easier to write really reliable code. And I think that the power of haskell will make some of what I want to do much easier. On the minus side I get the feeling that some of the Frameworks for doing web stuff on Haskell such as Yesod are not as advanced as their Erlang counter parts. I rather like the Erlang approach to threads and to fault tollerence. I have a feeling that the scalability of Erlang could be a major plus. Which leeds to to my question, what has people's exerience been in implementing web application backends in both Haskell and Erlang. Are there packages for Haskell to provide some of the lightweight threads and actors that one has in Erlang?

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  • Rapid prototyping and refactoring

    - by Puckl
    Sometimes when I start a small project (like an android app), I don´t know which approach will work out at the end, and I just go for one approach and give it a try. But if I never used this approach before (for a sort of application I´ve never programmed before) it is like stepping into unknown terrain. I don´t know which libraries to use (maybe I have to try out several libraries) and there are so many unkonwns (like: how to get raw audio data in android) So then my development process goes like this: Write a piece of code to see if the approach has a chance. (The more uncertain the approach is, the uglier the code gets) If it works, refactor a lot until it is beautiful I think it could be a waste of time if I planned my software design in detail at this point, it would be like planning a trip without a map. Is this part of aglie development? How do you deal with unknown terrain in software development?

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  • October 2013 Cumulative Update for SQL Server 2008 R2

    - by AaronBertrand
    Microsoft has released Cumulative Update #9 for SQL Server 2008 R2 Service Pack 2. KB Article: KB #2887606 17 fixes listed at time of publication Build number is 10.50.4295 Relevant for @@VERSION 10.50.4000 through 10.50.4294 My usual disclaimer: these updates are NOT for SQL Server 2008 (or SQL Server 2012). Only apply to systems where SELECT @@VERSION returns 10.50.xxxx, where xxxx is >= 2500. If xxxx < 2500, you need to start thinking about getting off the RTM branch. Note that no more cumulative...(read more)

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