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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Determine signals connected to a given slot in Qt

    - by Cody Brocious
    I've injected myself into a Qt application, and I'm attempting to figure out what signals a given slot is connected to, but can't find any information on doing this. Is there a mechanism for doing this out of the box? If so, is this exposed to QtScript? (If not, I can wrap it easily enough.) If there is no such mechanism, what would be the best way to add it? I cannot manipulate the existing application outside of simple hooking, but I could hook QObject::connect and store the connections myself, just not sure if that's the best way to go about it.

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  • synchronization web service methodologies or papers

    - by Grady Player
    I am building a web service (PHP+JSON) to sync with my iphone app. The main goals are: Backup Provide a web view for printing / sorting, manipulating. allow a group sync up and down. I am aware of the logic problems with all of these items, Ie. if one person deletes something, do you persist this change to other users, collisions, etc. I am looking for just any book or scholarly work, or even words of wisdom to address common issues. when to detect changes of data with hashes, vs modified dates, or combination. how do address consolidation of sequential ID's originating on different client nodes (can be sidestepped in my context, but it would be interesting.) dealing with collisions (is there a universally safe way to do so?). general best practices. how to structure the actual data transaction (ask for whole list then detect changes...)

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  • Compelling Reasons For Migrating to Oracle Database 11g

    - by margaret hamburger
    IDC's white paper Maximizing Your Investment in Oracle Application Software: The Case for Migrating to Oracle Database 11g  describes compelling business, operational, and technical reasons for Oracle application customers to upgrade or Oracle Database 11g. In researching this paper, IDC found that the upgrade process is smooth, the latest version offers key benefits over older versions, and the new features and procedures are easy to learn and well worth implementing. The paper highlights users of Oracle applications, such as Oracle's PeopleSoft Enterprise applications, Siebel Customer Relationship Management (CRM) applications, and Oracle E-Business Suite. It includes a review of Oracle Database 11g improvements and new features along with best practices from Oracle users who upgraded to Oracle Database 11g.

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  • Going back to ASP.Net Webforms from ASP.Net MVC. Recommend patterns/architectures?

    - by jlnorsworthy
    To many of you this will sound like a ridiculous question, but I am asking because I have little to no experience with ASP.Net Webforms - I went straight to ASP.Net MVC. I am now working on a project where we are limited to .Net 2.0 and Visual Studio 2005. I liked the clean separation of concerns when working with ASP.Net MVC, and am looking for something to make webforms less unbearable. Are there any recommended patterns or practices for people who prefer asp.net MVC, but are stuck on .net 2.0 and visual studio 2005?

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  • Don't Miss - Oracle ADF Virtual Developer Day 2013

    - by Shay Shmeltzer
    With budget cuts all over the world less and less developers get to travel to conferences. So how do you keep up with the latest technical aspects of your development environment? Oracle to the rescue with our Virtual Developer Day.  We are happy to announce the 2013 Oracle ADF Virtual Developer Days Online sessions that include a live Q&A with product managers that will cover everything you need to know about Oracle ADF - all from the comfort of your office chair. With sessions that cover best practices, tuning, mobile, Eclipse support and even some getting started information there is something in this day for every level of experience with Oracle ADF - you are sure to learn some new things too! Sessions are delivered by Oracle product managers with a special track delivered by expert customers covering some advanced topics. Check out the schedule and register for the event in your time zone.

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  • MYSQL KEY-VALUE PAIR Viability

    - by Amit
    Hi, I am new to mysql and I am looking for some answers to the follwoing questions: a) Can mysql community server can be leveraged for a key-value pair type database.?? b) Which mysql engine is best suited for a key-value pair type database ?? c) Is Mysql cluster a must for horizontal scaling of key-value based datastore or can it be acheived using MySQL replication?? d) Are there any docs or whitepapers for best practices when implementiing a kv datastore on mysql?? e) Are there any known big implementations other that friendfeed doing kv pair using MYSQL?? Would really appreciate some advise from all you Mysql gurus out there !! Thanks In Advance, Amit

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  • Multi-Threading - Cleanup strategy at program end

    - by weismat
    What is the best way to finish a multi-threaded application in a clean way? I am starting several socket connections from the main thread in seperate sockets and wait until the end of my business day in the main thread and use currently System.Environment.Exit(0) to terminate it. This leads to an unhandled execption in one of the childs. Should I stop the threads from the list? I have been reluctant to implement any real stopping in the childs yet, thus I am wondering about the best practice. The sockets are all wrapped nicely with proper destructors for logging out and closing, but it still leads to errors.

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  • How to structure controller to sort multiple criteria asp.net mvc

    - by Solomon
    Hi, What's the best way to set up a controller to sort by many (possibly null) criteria? Say for example, I was building a site that sold cars. My CarController has a function Index() which returns an IList of cars to the view, and details on each car are rendered with a partial view. What's the best way to structure this? Especially if there are a lot of criteria: Car Type (aka SUV), Car Brand, Car Model, Car Year, Car Price, Car Color, bool IsNew, or if I want to sort by closest to me etc... I'm using NHibernate as my ORM. Should I have just a ton of possible NHibernate queries and figure out which one to choose based on if/then's in the controller? Or is there a simpler way. Thanks so much for the help.

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  • Matrix Comparison algorithm

    - by SysAdmin
    If you have 2 Matrices of dimensions N*M. what is the best way to get the difference Rect? Example: 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 4 5 4 3 2 3 <---> 2 3 2 3 2 3 2 3 2 3 4 5 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 2 3 | | \ / Rect([2,2] , [3,4]) 4 5 4 4 5 2-> A (2 x 3 Matrix) The best I could think of is to scan from Top-Left hit the point where there is difference. Then scan from Bottom Right and hit the point where there is a difference. But In worst case, this is O(N*M). is there a better efficient algorithm?

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  • How to deploy and register a VSPackage supporting multiple versions of Visual Studio (2005, 2008, 20

    - by Steve Cadwallader
    I have an open source VSPackage that I would like to release with support for Visual Studio 2005, Visual Studio 2008, and Visual Studio 2010. I'm trying to figure out how to create the installer and how to perform the package registration with each edition of Visual Studio. The deployment research I've done indicates my best bet for an installer is a VSIX inside an MSI. The registration research I've done is a lot less clear. VSPackage registration seems to differ for every edition (VS2005 uses regpkg, VS2008 uses pkgdef, VS2010 uses VSIX). Can anyone share their experiences and/or point me towards any information about the best approach for targeting multiple versions of Visual Studio? I'm looking for the easiest implementation and preferably keeping it in a single installer if reasonably feasible. Any help would be greatly appreciated!

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  • BriForum London Videos

    - by Chris Kawalek
    We're back from BriForum London and it was a fantastic show. Just amazing firsthand information on real world desktop virtualization deployments, future trends, best practices, and more. If desktop virtualization is part of your job, I highly recommend checking out the event. The next one is in July in Chicago, and Oracle will be there! Here are a few videos from the show: The video below was done by the brianmadden.com folks, so click on it to go over to their site to see it. Many thanks to the team there! -Chris For more information, please go to the Oracle Virtualization web page, or  follow us at :  Twitter   Facebook YouTube Newsletter

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  • Quality Assurance activities

    - by MasloIed
    Having asked but deleted the question as it was a bit misunderstood. If Quality Control is the actual testing, what are the commonest true quality assurance activities? I have read that verification (reviews, inspections..) but it does not make much sense to me as it looks more like quality control as mentioned here: DEPARTMENT OF HEALTH AND HUMAN SERVICES ENTERPRISE PERFORMANCE LIFE CYCLE FRAMEWORK Practices guide Verification - “Are we building the product right?” Verification is a quality control technique that is used to evaluate the system or its components to determine whether or not the project’s products satisfy defined requirements. During verification, the project’s processes are reviewed and examined by members of the IV&V team with the goal of preventing omissions, spotting problems, and ensuring the product is being developed correctly. Some Verification activities may include items such as: • Verification of requirement against defined specifications • Verification of design against defined specifications • Verification of product code against defined standards • Verification of terms, conditions, payment, etc., against contracts

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  • A way to avoid deriving from the provider classes in mvc authentication

    - by Shymep
    Looking for the best practice for authentication in MVC I unfortunately didn't find the clear answer to my question. Thinking of the problem I tried to imagine some priciples that could be useful in my design. Well, I would like to use a base AccountController class I want to place all the tables such as "Users", Roles, Rights etc into my own database. But I wouldn't like to implement the standard aspnetdb design (which can be easy got by using aspnet_regsql) So the main question is can I do this without deriving abstract classes like MembershipProvider, RoleProvider etc? What I would prefer not to do is implement all the abstract methods from these classes. The second question is still about the best practice for authentication e.g. for the small projects, for the large ones?

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  • Testing complex entities

    - by Carlos
    I've got a C# form, with various controls on it. The form controls an ongoing process, and there are many, many aspects that need to be right for the program to run correctly. Each part can be unit tested (for instance, loading some coefficients, drawing some diagnostics) but I often run into problems that are best described with an example: "If I click here, then here, then change this, then re-open the form, then click here, it crashes or produces an error" I've tried my best to use common code organisational ideas (inheritance, DRY, separation of concerns) but there never seems to be a way to test every single path, and inevitably, a form with several controls will have a huge number of ways to execute. What can I read (preferably online) that addresses this kind of issue, and is there a (non-generic) term for it. This isn't a specific problem I'm having, but one that creeps up on me, especially with WinForms.

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  • Better way to do AI Behavior in AS3/Flixel

    - by joon
    I'm making a game in Flixel and I need to program an NPC. It's rapidly turning more complex than I expected. I was wondering if there are any best practices, tutorials or examples that you can refer me to, to see how this is done. I can probably hack it together, which is what I always do, but it would be nice if I can make it maintanable and can add stuff later on. Here's screenshot to give you an idea: The butler will be an NPC that will follow you, or guide you, and talk to you the whole time. EDIT: More specifically: What I have now is a long list of IF statements in the update loop of the butler (about 8 different cases), and all I have covered is his walking behavior. I want him to comment on things and sometimes switch his main behavior to be more aggresive or distant,... Is there any way to keep track of this, or is complex code with many many nested if statements the way to go?

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  • Questions and Answers from Today's Upgrade Webcast with Roy Swonger

    - by margaret hamburger
    Thanks for attending today's live webcast, 3 Compelling Reasons to Upgrade to Oracle Database 11g with Oracle Database Upgrade Expert Roy Swonger. We had an amazing turnout this morning and responded to more than 40 of your upgrade questions that I just couldn't wait to share with you. Don't worry if you missed today's live webcast. You can register for the On-Demand version to learn about Oracle Database 11g upgrade best practices with real customer examples, plus loads of great upgrade resources for making database upgrades faster and easier. You can also download a copy of our webcast presentation.

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  • Read entire file in Scala?

    - by Brendan OConnor
    What's a simple and canonical way to read an entire file into memory in Scala? (Ideally, with control over character encoding.) The best I can come up with is: scala.io.Source.fromPath("file.txt").getLines.reduceLeft(_+_) or am I supposed to use one of Java's god-awful idioms, the best of which (without using an external library) seems to be: import java.util.Scanner import java.io.File new Scanner(new File("file.txt")).useDelimiter("\\Z").next() From reading mailing list discussions, it's not clear to me that scala.io.Source is even supposed to be the canonical I/O library. I don't understand what its intended purpose is, exactly. ... I'd like something dead-simple and easy to remember. For example, in these languages it's very hard to forget the idiom ... Ruby open("file.txt").read Ruby File.read("file.txt") Python open("file.txt").read()

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  • cross resolution level design advice [on hold]

    - by Mike
    I was looking for some beginner advice regarding level design across multiple resolutions. I believe the answer is likely "it depends", but any input from anyone with real experience is very appreciated. Basically, I am building a 2D Super Metroid type game. If rooms/levels are to be a tiled grid, what are some general best practices for designing rooms when taking into account different resolutions? Since more or less tiles could fit vertically on a single screen depending on the resolution, is it better to design towards possibly having more of the room visible depending on the screen (with a bare minimum needed for gameplay), or should I fix the design at a certain tile height and scale the graphics?

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  • design pattern for unit testing? [duplicate]

    - by Maddy.Shik
    This question already has an answer here: Unit testing best practices for a unit testing newbie 4 answers I am beginner in developing test cases, and want to follow good patterns for developing test cases rather than following some person or company's specific ideas. Some people don't make test cases and just develop the way their senior have done in their projects. I am facing lot problems like object dependencies (when want to test method which persist A object i have to first persist B object since A is child of B). Please suggest some good books or sites preferably for learning design pattern for unit test cases. Or reference to some good source code or some discussion for Dos and Donts will do wonder. So that i can avoid doing mistakes be learning from experience of others.

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  • Configuration files for C in linux

    - by James
    Hi, I have an executable that run time should take configuration parameters from a script file. This way I dont need to re-compile the code for every configuration change. Right now I have all the configuration values in a .h file. Everytime I change it i need to re-compile. The platform is C, gcc under Linux. What is the best solution for this problem? I looked up on google and so XML, phthon and Lua bindings for C. Is using a separate scripting language the best approach? If so, which one would you recommend for my need? Thanks

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  • Collaborative editing for .NET development - what are the possibilities

    - by Olav
    What are the best options for real-time collaborative editing for .NET development? (C#,VB.NET, ASP.NET - not Mono unless it is the best way to get collaboration) 1) Anything possible with visual studio? 2) Collaborative editors? I know Eclipse has real-time collaboration, but I don't know how far you can combine it with .NET support. 3) Web-based tools? 4) Desktop sharing tools like VNC, NX etc. The main points is that 2 developers in different locations should be able to see edits in real time. Both should be able to edit, or it should be easy to switch control. Regarding .NET, syntax highlighting etc is better than nothing.

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