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  • Are SQL Injection vulnerabilities in a PHP application acceptable if mod_security is enabled?

    - by Austin Smith
    I've been asked to audit a PHP application. No framework, no router, no model. Pure PHP. Few shared functions. HTML, CSS, and JS all mixed together. I've discovered numerous places where SQL injection would be easily possible. There are other problems with the application (XSS vulnerabilities, rampant inline CSS, code copy-pasted everywhere) but this is the biggest. Sometimes they escape inputs, not using a prepared query or even mysql_real_escape_string(), mind you, but using addslashes(). Often, though, their queries look exactly like this (pasted from their code but with columns and variable names changed): $user = mysql_query("select * from profile where profile_id='".$_REQUEST["profile_id"]."'"); The developers in question claimed that they were unable to hack their application. I tried, and found mod_security to be enabled, resulting in HTTP 406 for some obvious SQL injection attacks. I believe there to be sophisticated workarounds for mod_security, but I don't have time to chase them down. They claim that this is a "conceptual" matter and not a "practical" one since the application can't easily be hacked. Their internal auditor agreed that there were problems, but emphasized the conceptual nature of the issues. They also use this conceptual/practical argument to defend against inline CSS and JS, absence of code organization, XSS vulnerabilities, and massive amounts of repetition. My client (rightly so, perhaps) just wants this to go away so they can launch their product. The site works. You can log in, do what you need to do, and things are visibly functional, if slow. SQL Injection would indeed be hard to do, given mod_security. Further, their talk of "conceptual vs. practical" is rhetorically brilliant, considering that my client doesn't understand web application security. I worry that they've succeeded in making me sound like an angry puritan. In many ways, this is a problem of politics, not technology, but I am at a loss. As a developer, I want to tell them to toss the whole project and start over with a new team, but I face a strong defense from the team that built it and a client who really needs to ship their product. Is my position here too harsh? Even if they fix the SQL Injection and XSS problems can I ever endorse the release of an unmaintainable tangle of spaghetti code?

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  • Chargeback and showback...both a 'throw back'

    - by llaszews
    Been getting asked again by customers and partners about chargeback and showback in the cloud so thought I would blog on my response to this question. Charge Back background, information and industry analysis: Cloud computing is all about shared resources. These shared resources are computer servers (including memory and CPU), network devices, hard disk storage, database servers, application servers, cooling, floor space, electricity and more. These resources are shared by departments within a company, or by a number of companies, when resources are hosted in the public or hybrid cloud. Currently, hosting providers that run other companies on their cloud platforms do not have an accurate way to measure the shared computing resources used by a specific user let alone used by a specific customer. Additionally, companies running their own cloud data centers, for private or hybrid clouds, have no way of measure and charging back the departments in the company that are using these shared cloud resources. In both cases, the lack of determine shared resource costs and to charge them back to the company, department or user that is using this resources is limited a clear measure of business benefit and impacting company’s ability to measure the Return on Investment (ROI). An IT chargeback system is an accounting strategy that applies the costs of IT services, hardware or software to the business unit in which they are used. This system contrasts with traditional IT accounting models in which a centralized department bears all of the IT costs in an organization and those costs are treated simply as corporate overhead. Showback involves showing the IT costs to a department or customer but not actually charging them for their IT usage. Showback is a gradual method of introducing chargeback into an enterprise. Most companies implement a show back mechanism before a full chargeback system is put in place. Oracle chargeback product: Oracle Enterprise Manager provides tools for defining detailed Chargeback plans spanning different metrics collected for each type of resources as well as defining Cost Centers for grouping costs across multiple developers. Chargeback plans can use not only usage based costs, but also configuration based costs (e.g. version of the platform) or fixed costs (e.g. flat-rate management fee). Chargeback has rich out of the box reports. Trending reports show how charge and resource consumption varies over time, while Summary reports show the breakdown of charges or usage by different dimensions such as Cost Center or Target Type. These reports help consumers in understanding how their charges relate to their consumption and also assist the IT department with budgeting and planning activities. With BI Publisher, the reports can be made available in a variety of formats such as PDF, HTML, Word, Excel or PowerPoint.

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  • MPEG-2 playback inconsistent

    - by DustByte
    Many years ago I gave up on Linux because video playback was choppy. Now I'm back, and video playback is still playing up... I have two MPEG files: good.mpg bad.mpg. Here is some information about the two files, using avprobe: My machine is Intel Core 2 Duo E8400 @ 3.00GHz x 2, 64-bit. I do not know what graphics card I have. I run Ubuntu 12.04. So far I have had no problems with YouTube and playback of various video files, including playback of the file good.mpg, included in the avprobe snapshot above. However, the file bad.mpg gives me headache! The file bad.mpg is produced by a respectable "Old-video-tapes-to-DVD" company. I converted over 10 Video-8 tapes to MPEG through them, and today I collected my hard drive containing the MPEG files. Unfortunately I have problem watching them! Here are some details: Using Totem Movie Player 3.0.1 works well for several seconds, then it gets choppy and the playback is not at all smooth. Also the player easily freezes for a while when trying to jump to another position in the file. Most strangely though, the total time is shown as 0:42 (42 seconds) instead of the true 00:39:11: The VLC media player is doing a better job. It shows the correct total length, but as soon as I jump in the video to a new position, it stalls. Playback also stalls after 30 seconds if I press play and leave it. Using Handbrake and choosing bad.mpg as the source, gives me: There is only one title to choose, and it is 6 min 53 seconds. I would have guessed the full 39 minutes of the video should have shown. Lastly, putting the file bad.mpg in Dropbox and viewing it on my iPad with the Dropbox app seems fine (disregard the lack of easy jumping forward due to real-time encoding when streaming it). My question is simple: What is going on?! Why do I have problem to play the MPEG-2 files I just paid good money for (the issue with bad.mpg applies to all files I had encoded)? Is it an issue with my particular Linux machine? The graphics card? But why has everything worked fine so far, and why does not the good.mpg file cause any problems?

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  • How do you manage extensibility in your multi-tenant systems?

    - by Brian MacKay
    I've got a few big web based multi-tenant products now, and very soon I can see that there will be a lot of customizations that are tenant specific. An extra field here or there, maybe an extra page or some extra logic in the middle of a workflow - that sort of thing. Some of these customizations can be rolled into the core product, and that's great. Some of them are highly specific and would get in everyone else's way. I have a few ideas in mind for managing this, but none of them seem to scale well. The obvious solution is to introduce a ton of client-level settings, allowing various 'features' to be enabled on per-client basis. The downside with that, of course, is massive complexity and clutter. You could introduce a truly huge number of settings, and over time various types of logic (presentation, business) could get way out of hand. Then there's the problem of client-specific fields, which begs for something cleaner than just adding a bunch of nullable fields to the existing tables. So what are people doing to manage this? Force.com seems to be the master of extensibility; obviously they've created a platform from the ground up that is super extensible. You can add on to almost anything with their web-based UI. FogBugz did something similiar where they created a robust plugin model that, come to think of it, might have actually been inspired by Force. I know they spent a lot of time and money on it and if I'm not mistaken the intention was to actually use it internally for future product development. Sounds like the kind of thing I could be tempted to build but probably shouldn't. :) Is a massive investment in pluggable architecture the only way to go? How are you managing these problems, and what kind of results are you seeing? EDIT: It does look as though FogBugz handled the problem by building a fairly robust platform and then using that to put together their screens. To extend it you create a DLL containing classes that implement interfaces like ISearchScreenGridColumn, and that becomes a module. I'm sure it was tremendously expensive to build considering that they have a large of devs and they worked on it for months, plus their surface area is perhaps 5% of the size of my application. Right now I am seriously wondering if Force.com is the right way to handle this. And I am a hard core ASP.Net guy, so this is a strange position to find myself in.

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  • Ubuntu 12.04 can't detect internal mobile broadband (Gobi 2000)

    - by Anega
    Hi I have been trying Ubuntu to detect and connect using the buit in mobile broadband capability in my HP 110 netbook but until now nothing seems to work Output of lspci command: 00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev e2) 00:1f.0 ISA bridge: Intel Corporation 82801GBM (ICH7-M) LPC Interface Bridge (rev 02) 00:1f.2 SATA controller: Intel Corporation 82801GBM/GHM (ICH7-M Family) SATA Controller [AHCI mode] (rev 02) 01:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g LP-PHY (rev 01) 02:00.0 Ethernet controller: Atheros Communications Inc. AR8132 Fast Ethernet (rev c0) Output of lsusb command: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 002: ID 1fea:0008 Bus 005 Device 002: ID 03f0:2a1d Hewlett-Packard Bus 001 Device 005: ID 03f0:241d Hewlett-Packard Gobi 2000 Wireless Modem (QDL mode) So far I have been trying what is intended on several pages, trying to update firmware using wine and then moving .mda or whatever files the update package GobiInstaller.mdi throws out. The results are always the same: After running Output of wine msiexec /a GobiInstaller.msi /qb TARGETDIR="c:\temp" fixme:advapi:GetCurrentHwProfileA (0x33fba8) semi-stub fixme:heap:HeapSetInformation (nil) 1 (nil) 0 fixme:win:RegisterDeviceNotificationA (hwnd=0x13e250, filter=0xf7e984,flags=0x00000001) returns a fake device notification handle! fixme:heap:HeapSetInformation (nil) 1 (nil) 0 fixme:heap:HeapSetInformation (nil) 1 (nil) 0 fixme:advapi:RegisterEventSourceW ((null),L"Bonjour Service"): stub fixme:advapi:ReportEventA (0xcafe4242,0x0004,0x0000,0x00000064, (nil),0x0001,0x00000000,0x79e58c,(nil)): stub fixme:advapi:ReportEventW (0xcafe4242,0x0004,0x0000,0x00000064, (nil),0x0001,0x00000000,0x12e6d0,(nil)): stub fixme:winsock:WSAIoctl WS_SIO_UDP_CONNRESET stub fixme:winsock:WSAIoctl -> SIO_ADDRESS_LIST_CHANGE request: stub fixme:iphlpapi:DeleteIpForwardEntry (pRoute 0x79e920): stub fixme:iphlpapi:CreateIpForwardEntry (pRoute 0x79e958): stub fixme:advapi:ReportEventA (0xcafe4242,0x0004,0x0000,0x00000064, (nil),0x0001,0x00000000,0x79e58c,(nil)): stub fixme:advapi:ReportEventW (0xcafe4242,0x0004,0x0000,0x00000064, (nil),0x0001,0x00000000,0x12e6d0,(nil)): stub fixme:service:EnumServicesStatusW resume handle not supported fixme:service:EnumServicesStatusW resume handle not supported fixme:advapi:ReportEventA (0xcafe4242,0x0004,0x0000,0x00000064,(nil),0x0001,0x00000000,0x79e58c,(nil)): stub fixme:advapi:ReportEventW (0xcafe4242,0x0004,0x0000,0x00000064, (nil),0x0001,0x00000000,0x12e6d0,(nil)): stub fixme:netapi32:NetGetJoinInformation Semi-stub (null) 0x79e644 0x79e63c fixme:winsock:WSAIoctl WS_SIO_UDP_CONNRESET stub fixme:storage:create_storagefile Storage share mode not implemented. err:msi:ITERATE_Actions Execution halted, action L"_693CD41C_A4A2_4FA1_8888_FC56C9E6E13B" returned 1603 err:rpc:I_RpcGetBuffer no binding err:rpc:I_RpcGetBuffer no binding andres@andres-HP-Mini-110-1100:~/.wine/drive_c/Qualcomm$ fixme:advapi:ReportEventA (0xcafe4242,0x0004,0x0000,0x00000064,(nil),0x0001,0x00000000,0x79e588,(nil)): stub fixme:advapi:ReportEventW (0xcafe4242,0x0004,0x0000,0x00000064, (nil),0x0001,0x00000000,0x12e6d0,(nil)): stub And creates 2 empty folders, I have been trying hard and I am not sure if I am doing it the way it should be. Thanks

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  • Why am I getting a "network is unreachable" error on Ubuntu Server?

    - by jason328
    I'm a completely new to Ubuntu server and am having a hard time connecting the server to the internet. I first ran ping -n 8.8.8.8 connect:Network is unreachable Then I ran ifconfig Link encap:Local Loopback inet addr:127.0.0.1 Mask 255.0.0.0 inet6 addr: ::1/28Scope:host UP LOOPBACK RUNNING MTU:16436 RX packets:192 errors:0 dropped:0 overruns:0 frame:0 TX packets:192 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:15360 (15.2KB) TX bytes:15360 (15.3KB) Here is ouput for sudo lspci -n 00:00.0 0600: 8086:2580 (rev 04) 00:02.0 0300: 8086:2582 (rev 04) 00:1d.0 0c03: 8086:2658 (rev 03) 00:1d.1 0c03: 8086:2659 (rev 03) 00:1d.0 0c03: 8086:265a (rev 03) 00:1d.0 0c03: 8086:265b (rev 03) 00:1d.0 0c03: 8086:265c (rev 03) 00:1e.0 0604: 8086:244e (rev d3) 00:1e.0 0401: 8086:266e (rev 03) 00:1f.0 0601: 8086:2640 (rev 03) 00:1f.0 0101: 8086:2651 (rev 03) 00:1f.0 0c05: 8086:266a (rev 03) 00:0b.0 0200: 8086:1654 (rev 03) lshw-c network returns WARNING: you should run this program as super-user. *-network DISABLED description:Ethernet interface product: NetXtreme BCM5705_2 Gigabit Ethernet vender: Broadcom Corporation physical id:b bus info:pci@0000:0a:0b.0 logical name: eth0 capabilities: bus_master_cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion= 3.121 firmware=5705-v3.18 latency=32 mingnt=64 multicast=yes port=twister pair lsmod code returned this Module Size Used By e100 37213 0 dm_crypt 23125 1 ppdev 17113 0 psmouse 87603 0 snd_intel8x0 38570 0 snd_ac97_codec 134826 1 snd_intel8x0 ac97_bus 12730 1 snd_ac97_codec snd_pcm 97188 2 snd_intel8x0, snd_ac97_codec serio_raw 13211 0 snd_timer 29990 1 snd_pcm snd 78855 4 snd_intel8x0, snd_ac97_codec, snd_pcm,snd_timer soundcore 15091 1 snd snd_page_alloc 18529 2 snd_intel8x0, snd_pcm ext2 73795 1 parport_pc 32866 1 mac_hid 13253 0 lp 17799 0 parport 46562 3 ppdev, parport_pc,lp usbhid 47199 0 hid 99559 1 usbhid tg3 152032 0 i915 468651 1 floppy 70365 0 drm_kms_helper 46978 1 i915 drm 242038 2 i915,drm_kms_helper i2c_algo_bit 13423 1 i915 video 19596 1 i915 Again there is more but it's giving info on the driver itself. I know it works, I've used it. I assume then that my network got disabled when I installed Ubuntu Server. How do I enable it? I checked and the internet cable is connected to the D-link router. I have also used this same computer for internet access when I had Ubuntu Desktop installed so internet does work.

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  • In a multidisciplinary team, how much should each member's skills overlap?

    - by spade78
    I've been working in embedded software development for this small startup and our team is pretty small: about 3-4 people. We're responsible for all engineering which involves an RF device controlled by an embedded microcontroller that connects to a PC host which runs some sort of data collection and analysis software. I have come to develop these two guidelines when I work with my colleagues: Define a clear separation of responsibilities and make sure each person's contribution to the final product doesn't overlap. Don't assume your colleagues know everything about their responsibilities. I assume there is some sort of technology that I will need to be competent at to properly interface with the work of my colleagues. The first point is pretty easy for us. I do firmware, one guy does the RF, another does the PC software, and the last does the DSP work. Nothing overlaps in terms of two people's work being mixed into the final product. For that to happen, one guy has to hand off work to another guy who will vet it and integrate it himself. The second point is the heart of my question. I've learned the hard way not to trust the knowledge of my colleagues absolutley no matter how many years experience they claim to have. At least not until they've demonstrated it to me a couple of times. So given that whenever I develop a piece of firmware, if it interfaces with some technology that I don't know then I'll try to learn it and develop a piece of test code that helps me understand what they're doing. That way if my piece of the product comes into conflict with another piece then I have some knowledge about possible causes. For example, the PC guy has started implementing his GUI's in .NET WPF (C#) and using LibUSBdotNET for USB access. So I've been learning C# and the .NET USB library that he uses and I build a little console app to help me understand how that USB library works. Now all this takes extra time and energy but I feel it's justified as it gives me a foothold to confront integration problems. Also I like learning this new stuff so I don't mind. On the other hand I can see how this can turn into a time synch for work that won't make it into the final product and may never turn into a problem. So how much experience/skills overlap do you expect in your teammates relative to your own skills? Does this issue go away as the teams get bigger and more diverse?

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  • PowerShell - grabbing values out of the registry and running them

    - by Rob Farley
    So I closed an application that runs when Windows starts up, but it doesn’t have a Start Menu entry, and I was trying to find it. Ok, I could’ve run regedit.exe, navigated through the tree and found the list of things that run when Windows starts up, but I thought I’d use PowerShell instead. PowerShell presents the registry as if it’s a volume on a disk, and you can navigate around it using commands like cd and dir. It wasn’t hard to find the folder I knew I was after – tab completion (starting the word and then hitting the Tab key) was a friend here. But unfortunately dir doesn’t list values, only subkeys (which look like folders). PS C:\Windows\system32> dir HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Run PS C:\Windows\system32> Instead, I needed to use Get-Item to fetch the ‘Run’ key, and use its Property property. This listed the values in there for me, as an array of strings (I could work this out using Get-Member). PS C:\Windows\system32> (Get-Item HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Run).Property QuickSet SynTPEnh Zune Launcher PS C:\Windows\system32> Ok, so the thing I wanted wasn’t in there (an app called PureText, whicih lets me Paste As Text using Windows+V). That’s ok – a simple change to use HKCU instead of HKLM (Current User instead of Local Machine), and I found it. Now to fetch the details of the application itself, using the RegistryKey method GetValue PS C:\Windows\system32> (Get-Item HKCU:\SOFTWARE\Microsoft\Windows\CurrentVersion\Run).GetValue('PureText') "C:\Users\Rob\Utilities\PureText.exe" PS C:\Windows\system32> And finally, surrounding it in a bit of code to execute that command. That needs an ampersand and the Invoke-Expression cmdlet. PS C:\Windows\system32> '& ' + (Get-Item HKCU:\SOFTWARE\Microsoft\Windows\CurrentVersion\Run).GetValue('PureText') | Invoke-Expression A simple bit of exploring PowerShell which will makes for a much easier way of finding and running those apps which start with Windows.

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  • XNA - Moving Background Calculations

    - by Jesse Emond
    Hi, My question is relatively hard to explain(for me, at least), so I'll go one step at a time and just tell me in the comments if it's not clear enough. So I'm making a "Defend Your Castle" type 2D game, where two players own a castle and create units that will move horizontally to try to destroy the opponent's base. Here's a screenshot of the game: The distance between both castles is much bigger in a real game though, bigger than the screen's width actually. Because the distance is bigger than the screen's width, I had to implement a simple 2D camera: Camera2D, which only holds a Location Vector2 (and I always make sure this camera is within the field area). Then, I just move all the game elements(castles, units, health bars) by that location, so that if a unit is at (5, 0), and the camera's location is (5, 0), then the unit's position will be moved by 5 units to the left, making it (0, 0) on the screen. At first, I simply used a static background with mountains and clouds(yeah, those are supposed to be mountains and clouds). Obviously, this looked awful: when you moved the camera, the background would stay immobile. Instead, I'd like to make a moving background, kind of a "scrolling" one. But rather than making a background with the same width as the distance between the castles, I'd like to make one that is a little bit smaller(but still bigger than the screen's width). I thought this would create an effect of "distance" with the background(but it might just look awful, too). Here's the background I'm testing with: I tried different ways, but none of them seems to work. I tried this: float backgroundFieldRatio = BackgroundTexture.Width / fieldWidth;//find the ratio between the background and the field. float backgroundPositionX = -cam.Location.X * backgroundFieldRatio;//move the background to the left When I run this with fieldWith = 1600, BackgroundTexture.Width = 1500 and while looking at the rightmost area, the background is offset to the left by a too big amount, and we can see the black clear color in the back, as you can see here: I hope I explained properly what I'm trying to achieve. Thank you for your time. Note: I didn't know what to look for on Google, so I thought I'd ask here.

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  • Wireless not working on Dell Inspirion 1501 after upgrading to Ubuntu 12.04 tried steps in other threads

    - by mark burton
    I updated to Ubuntu 12.04 and now my wireless is not working. No icon for it. Tried some of the troubleshooting in other threads but can't get it to work. Would really appreciate any help Thanks! " *-network description: Network controller product: BCM4311 802.11a/b/g vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:05:00.0 version: 01 width: 32 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=b43-pci-bridge latency=0 resources: irq:18 memory:c0200000-c0203fff *-network description: Ethernet interface product: BCM4401-B0 100Base-TX vendor: Broadcom Corporation physical id: 0 bus info: pci@0000:08:00.0 logical name: eth0 version: 02 serial: 00:19:b9:5c:d1:52 size: 100Mbit/s capacity: 100Mbit/s width: 32 bits clock: 33MHz capabilities: pm bus_master cap_list ethernet physical mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation configuration: autonegotiation=on broadcast=yes driver=b44 driverversion=2.0 duplex=full ip=10.0.0.6 latency=64 link=yes multicast=yes port=twisted pair speed=100Mbit/s resources: irq:21 memory:c0300000-c0301fff " lsub results Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 002: ID 046d:c526 Logitech, Inc. Nano Receiver $ lspci 00:00.0 Host bridge: Advanced Micro Devices [AMD] nee ATI RS480 Host Bridge (rev 10) 00:01.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI RS480 PCI Bridge 00:05.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI RS480 PCI Bridge 00:06.0 PCI bridge: Advanced Micro Devices [AMD] nee ATI RS480 PCI Bridge 00:12.0 SATA controller: Advanced Micro Devices [AMD] nee ATI SB600 Non-Raid-5 SATA 00:13.0 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI0) 00:13.1 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI1) 00:13.2 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI2) 00:13.3 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI3) 00:13.4 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB (OHCI4) 00:13.5 USB controller: Advanced Micro Devices [AMD] nee ATI SB600 USB Controller (EHCI) 00:14.0 SMBus: Advanced Micro Devices [AMD] nee ATI SBx00 SMBus Controller (rev 13) 00:14.1 IDE interface: Advanced Micro Devices [AMD] nee ATI SB600 IDE 00:14.2 Audio device: Advanced Micro Devices [AMD] nee ATI SBx00 Azalia (Intel HDA) 00:14.3 ISA bridge: Advanced Micro Devices [AMD] nee ATI SB600 PCI to LPC Bridge 00:14.4 PCI bridge: Advanced Micro Devices [AMD] nee ATI SBx00 PCI to PCI Bridge 00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration 00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map 00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller 00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control 01:05.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI RS482 [Radeon Xpress 200M] 05:00.0 Network controller: Broadcom Corporation BCM4311 802.11a/b/g (rev 01) 08:00.0 Ethernet controller: Broadcom Corporation BCM4401-B0 100Base-TX (rev 02) 08:01.0 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 19) 08:01.1 System peripheral: Ricoh Co Ltd R5C843 MMC Host Controller (rev 01) rfkill list all 0: dell-wifi: Wireless LAN Soft blocked: no Hard blocked: no

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  • Principles of an extensible data proxy

    - by Wesley
    There is a growing industry now with more than 30 companies playing in the Backend-As-A-Service (BaaS) market. The principle is simple: give companies a secure way of exposing data housed on premises and behind the firewall publicly. This can include database data, as well as Legacy PC data through established connectors; SAP for example provides a connector for transacting with their legacy systems. Early attempts were fixed providers for specific systems like SAP, IBM or Oracle, but the new breed is extensible, allowing Channel Partners and Consultants to build robust integration applications that can consume whatever data sources the client wants to expose. I just happen to be close to finishing a Cloud Based HTML5 application platform that provides robust integration services, and I would like to break ground on an extensible data proxy to complete the system. From what I can gather, I need to provide either an installable web service of some kind, or a Cloud service which the client can configure with VPN for interactions. Then I can build in connectors, which can be activated with a service account, and expose those transactions via web services of some kind (JSON, SOAP, etc). I can also provide a framework that allows people to build in their own connectors, and use some kind of schema to hook those connectors into the proxy. The end result is some kind of public facing web service that could securely be consumed by applications to show data through HTML5 on any device. My gut is, this isn't as hard as it sounds. Almost all of the 30+ companies (With more popping up almost weekly) have all come into existence in the last 18 months or so, which tells me either the root technology, or the skillset to create the technology is in abundance right now. Where should I start on this? Are there some open source projects I can leverage? A specific group of developers I can hire? I'm confident someone here can set me on the right path and save me some time. You don't see this many companies spring up this rapidly if they are all starting from scratch with proprietary technology. The Register: WTF is BaaS One Minute Video from Kony on their BaaS

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  • Library to fake intermittent failures according to tester-defined policy?

    - by crosstalk
    I'm looking for a library that I can use to help mock a program component that works only intermittently - usually, it works fine, but sometimes it fails. For example, suppose I need to read data from a file, and my program has to avoid crashing or hanging when a read fails due to a disk head crash. I'd like to model that by having a mock data reader function that returns mock data 90% of the time, but hangs or returns garbage otherwise. Or, if I'm stress-testing my full program, I could turn on debugging code in my real data reader module to make it return real data 90% of the time and hang otherwise. Now, obviously, in this particular example I could just code up my mock manually to test against a random() routine. However, I was looking for a system that allows implementing any failure policy I want, including: Fail randomly 10% of the time Succeed 10 times, fail 4 times, repeat Fail semi-randomly, such that one failure tends to be followed by a burst of more failures Any policy the tester wants to define Furthermore, I'd like to be able to change the failure policy at runtime, using either code internal to the program under test, or external knobs or switches (though the latter can be implemented with the former). In pig-Java, I'd envision a FailureFaker interface like so: interface FailureFaker { /** Return true if and only if the mocked operation succeeded. Implementors should override this method with versions consistent with their failure policy. */ public boolean attempt(); } And each failure policy would be a class implementing FailureFaker; for example there would be a PatternFailureFaker that would succeed N times, then fail M times, then repeat, and a AlwaysFailFailureFaker that I'd use temporarily when I need to simulate, say, someone removing the external hard drive my data was on. The policy could then be used (and changed) in my mock object code like so: class MyMockComponent { FailureFaker faker; public void doSomething() { if (faker.attempt()) { // ... } else { throw new RuntimeException(); } } void setFailurePolicy (FailureFaker policy) { this.faker = policy; } } Now, this seems like something that would be part of a mocking library, so I wouldn't be surprised if it's been done before. (In fact, I got the idea from Steve Maguire's Writing Solid Code, where he discusses this exact idea on pages 228-231, saying that such facilities were common in Microsoft code of that early-90's era.) However, I'm only familiar with EasyMock and jMockit for Java, and neither AFAIK have this function, or something similar with different syntax. Hence, the question: Do such libraries as I've described above exist? If they do, where have you found them useful? If you haven't found them useful, why not?

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  • Broken package after update: linux-headers, error brokencount >0

    - by escozul
    Ubuntu 12.04. After an update, I get a red warning icon in the system tray, warning about an error: broken count 0 Opening Update manager, I see that the broken package is linux-headers-3.2.0-33-generic-pae (new install) Specificaly I have my ubuntu on an AspireOne with 8gb internal storage. I tried apt-get clean as suggested in another question on this site, and tried reinstalling the package in Synaptic. I have tried to reboot but to no avail. I have also tried apt-get install --fix-broken and I get the following: sudo apt-get install --fix-broken [sudo] password for elina: Reading package lists... Done Building dependency tree Reading state information... Done Correcting dependencies... Done The following extra packages will be installed: linux-headers-3.2.0-33-generic-pae The following NEW packages will be installed: linux-headers-3.2.0-33-generic-pae 0 upgraded, 1 newly installed, 0 to remove and 38 not upgraded. 1 not fully installed or removed. Need to get 0 B/977 kB of archives. After this operation 11,3 MB of additional disk space will be used. Do you want to continue [Y/n]; y (Reading database ... 437051 files and directories currently installed.) Unpacking linux-headers-3.2.0-33-generic-pae (from .../linux-headers-3.2.0-33-generic-pae_3.2.0-33.52_i386.deb) ... dpkg: error processing /var/cache/apt/archives/linux-headers-3.2.0-33-generic-pae_3.2.0-33.52_i386.deb (--unpack): unable to create `/usr/src/linux-headers-3.2.0-33-generic-pae/include/config/usb/gspca/sonixb.h.dpkg-new' (while processing `./usr/src/linux-headers-3.2.0-33-generic-pae/include/config/usb/gspca/sonixb.h'): No space left on device No apport report written because the error message indicates a disk full error dpkg-deb: error: subprocess paste was killed by signal (Broken pipe) Errors were encountered while processing: /var/cache/apt/archives/linux-headers-3.2.0-33-generic-pae_3.2.0-33.52_i386.deb E: Sub-process /usr/bin/dpkg returned an error code (1) I've tried all suggestions I could find: sudo apt-get clean sudo apt-get autoclean sudo apt-get autoremove sudo apt-get update sudo apt-get upgrade sudo apt-get -f install sudo apt-get install --fix-broken Then I saw that on the error there was a mention about free space. So I did a df -h and the result was: Filesystem Size Used Avail Use% Mounted on /dev/sda1 7,0G 5,5G 1,1G 84% / udev 235M 4,0K 235M 1% /dev tmpfs 97M 816K 96M 1% /run none 5,0M 0 5,0M 0% /run/lock none 242M 352K 242M 1% /run/shm I see that on my root folder I have 1.1Gb free. The broken package is linux-headers-3.2.0-33-generic-pae_3.2.0-33.52_i386.deb which only takes up 11.3Mb on my hard drive. I'm soooo lost. I really hope there is something I'm missing here. I don't want to go about reformatting this bucket. It's really not worth the time. Any help for fixing this would be hot.

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  • Basis of definitions

    - by Yttrill
    Let us suppose we have a set of functions which characterise something: in the OO world methods characterising a type. In mathematics these are propositions and we have two kinds: axioms and lemmas. Axioms are assumptions, lemmas are easily derived from them. In C++ axioms are pure virtual functions. Here's the problem: there's more than one way to axiomatise a system. Given a set of propositions or methods, a subset of the propositions which is necessary and sufficient to derive all the others is called a basis. So too, for methods or functions, we have a desired set which must be defined, and typically every one has one or more definitions in terms of the others, and we require the programmer to provide instance definitions which are sufficient to allow all the others to be defined, and, if there is an overspecification, then it is consistent. Let me give an example (in Felix, Haskell code would be similar): class Eq[t] { virtual fun ==(x:t,y:t):bool => eq(x,y); virtual fun eq(x:t, y:t)=> x == y; virtual fun != (x:t,y:t):bool => not (x == y); axiom reflex(x:t): x == x; axiom sym(x:t, y:t): (x == y) == (y == x); axiom trans(x:t, y:t, z:t): implies(x == y and y == z, x == z); } Here it is clear: the programmer must define either == or eq or both. If both are defined, the definitions must be equivalent. Failing to define one doesn't cause a compiler error, it causes an infinite loop at run time. Defining both inequivalently doesn't cause an error either, it is just inconsistent. Note the axioms specified constrain the semantics of any definition. Given a definition of == either directly or via a definition of eq, then != is defined automatically, although the programmer might replace the default with something more efficient, clearly such an overspecification has to be consistent. Please note, == could also be defined in terms of !=, but we didn't do that. A characterisation of a partial or total order is more complex. It is much more demanding since there is a combinatorial explosion of possible bases. There is an reason to desire overspecification: performance. There also another reason: choice and convenience. So here, there are several questions: one is how to check semantics are obeyed and I am not looking for an answer here (way too hard!). The other question is: How can we specify, and check, that an instance provides at least a basis? And a much harder question: how can we provide several default definitions which depend on the basis chosen?

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  • Forms&Reports upgrade characterset issues

    - by Lukasz Romaszewski
    Hello,This quick post is based on my findings during recent IMC workshops, especially those related to upgrading the Forms 6i/9i/10g applications to Forms 11g platform. The upgrade process itself is pretty straightforward and it basically requires recompiling your Forms application with a latest version of frmcmp tool. For some cases though, especially when you migrate from Forms 6i which is a client-server architecture to a 3-tier web solution (Forms 11g), you need to rewrite some parts of your code to make it run on new platform. The things you need to change range from reimplementing (using webutil library) typical client-site functionality like local IO operation, access to WinAPI, invoking DLLs etc. to changing deprecated or obsolete APIs like RUN_PRODUCT to RUN_REPORT_OBJECT. To automate those changes Oracle provides complete Java API  which allows you to manipulate the code and structure of you modules (JDAPI). To make it even easier we can use Forms Migration Assistant tool (written in Java using JDAPI) which is able to replace all occurrences of old API entries with their 11g equivalents or warn you when the replacement is not possible. You can also add your own replacement definitions in the search_replace.properties file. But you need to be aware of some issues that can be encountered using this tool. First of all if you are using some hard-coded text inside your triggers you may notice that after processing them by the Migration Assistant tool the national characters may be lost. This is due to the fact that you need to explicitly tell Java application (which MA really is) what kind of characterset it should use to read those text properly. In order to do that just add to a script calling MA the following line:  export JAVA_TOOL_OPTIONS=-Dfile.encoding=<JAVA_ISO_ENCODING>  when the particular encoding must match the NLS_LANG in your Forms Builder environment (for example for Polish characterset you need to use ISO-8859-2).Second issue you can encounter related to national charactersets is lack of national symbols in you reports after migration. This can be solved by adding appropriate NLS_LANG entry in your reports environment. Sometimes instead of particular characterset you see "Greek characters" in your reports. This is just default font used by reports engine instead of the one defined in your report. To solve it you must copy fonts definitions from your old environment (e.g. Forms 10g installation) to appropriate directory in new installation (usually AFM folder). For more information about this and other issues please refer to https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=BULLETIN&id=1297012.1at My Oracle Support site. That's all for today, stay tuned for more posts on this topic! Lukasz

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  • Evaluating Scrum - is it okay to have people with multiple roles in a Scrum team?

    - by Wayne M
    I'm evaluating some Agile-style methodologies for possible introduction to my team. With Scrum, is it allowable to have the same person perform multiple roles? We have a small team of four developers and a web designer; we don't really have a lead (I fulfill this role), QA testers or business analysts, and all of our development tasks come from the CIO. Automated testing is seen as a total waste of time, and everything focuses on speed and not quality. What will happen is the CIO will come up with a development task (whether a feature or a bug) and give it to a developer (not to the whole team, to an individual, often in private or out of the blue) who is then expected to get it completed. The CIO doesn't gather requirements beyond the initial idea (and this has bitten us before as we'll implement something only to find out that none of the end users can use the feature, because they weren't consulted or even informed about it before we developed it, and in a panic we'll be told to revert the change) but requires say in/approval of everything that we do. First things first, is a Scrum style something to consider to introduce some standards and practices? From reading, Scrum seems to rely on a bit more trust and communication and focuses more on project management than on development, which is something we are completely devoid of as we don't have any semblance of project management at present. Second, if it can work is it unreasonable for someone, let's say myself, to act as both ScrumMaster and a developer? Or for a developer to also be the Product Owner (although chances are this will be the CIO, who isn't a developer)? I realize the Scrum Master and the Product Owner should be different people but at the same time I don't think we have anyone who has the qualities of a Product Owner (chances are it would turn into a "I need all these stories, I don't care how but get it done" type of deal and/or any freeze would be unfrozen on a whim). It seems to me that I might need to pick and choose pieces of Scrum/XP/Lean to compensate for how things are done currently, as it's highly unlikely that the mentality can be changed; for instance Pair Programming would never fly (seen as a waste, you get half the tasks done if you need two people for everything), TDD would be a hard sell, but short cycles would be welcomed.

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  • Games at Work Part 2: Gamification and Enterprise Applications

    - by ultan o'broin
    Gamification and Enterprise Applications In part 1 of this article, we explored why people are motivated to play games so much. Now, let's think about what that means for Oracle applications user experience. (Even the coffee is gamified. Acknowledgement @noelruane. Check out the Guardian article Dublin's Frothing with Tech Fever. Game development is big business in Ireland too.) Applying game dynamics (gamification) effectively in the enterprise applications space to reflect business objectives is now a hot user experience topic. Consider, for example, how such dynamics could solve applications users’ problems such as: Becoming familiar or expert with an application or process Building loyalty, customer satisfaction, and branding relationships Collaborating effectively and populating content in the community Completing tasks or solving problems on time Encouraging teamwork to achieve goals Improving data accuracy and completeness of entry Locating and managing the correct resources or information Managing changes and exceptions Setting and reaching targets, quotas, or objectives Games’ Incentives, Motivation, and Behavior I asked Julian Orr, Senior Usability Engineer, in the Oracle Fusion Applications CRM User Experience (UX) team for his thoughts on what potential gamification might offer Oracle Fusion Applications. Julian pointed to the powerful incentives offered by games as the starting place: “The biggest potential for gamification in enterprise apps is as an intrinsic motivator. Mechanisms include fun, social interaction, teamwork, primal wiring, adrenaline, financial, closed-loop feedback, locus of control, flow state, and so on. But we need to know what works best for a given work situation.” For example, in CRM service applications, we might look at the motivations of typical service applications users (see figure 1) and then determine how we can 'gamify' these motivations with techniques to optimize the desired work behavior for the role (see figure 2). Description of Figure 1 Description of Figure 2 Involving Our Users Online game players are skilled collaborators as well as problem solvers. Erika Webb (@erikanollwebb), Oracle Fusion Applications UX Manager, has run gamification events for Oracle, including one on collaboration and gamification in Oracle online communities that involved Oracle customers and partners. Read more... However, let’s be clear: gamifying a user interface that’s poorly designed is merely putting the lipstick of gamification on the pig of work. Gamification cannot replace good design and killer content based on understanding how applications users really work and what motivates them. So, Let the Games Begin! Gamification has tremendous potential for the enterprise application user experience. The Oracle Fusion Applications UX team is innovating fast and hard in this area, researching with our users how gamification can make work more satisfying and enterprises more productive. If you’re interested in knowing more about our gamification research, sign up for more information or check out how your company can get involved through the Oracle Usability Advisory Board. Your thoughts? Find those comments.

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  • Will polishing my current project be a better learning experience than starting a new one?

    - by Alejandro Cámara
    I started programming many years ago. Now I'm trying to make games. I have read many recommendations to start cloning some well known games like galaga, tetris, arkanoid, etc. I have also read that I should go for the whole game (including menus, sound, score, etc.). Yesterday I finished the first complete version of my arkanoid clone. But it is far from over. I can still work on it for months (I program as a hobby in my free time) implementing a screen resolution switcher, remap of the control keys, power-ups falling from broken bricks, and a huge etc. But I do not want to be forever learning how to clone ONE game. I have the urge to get to the next clone in order to apply some design ideas I have come upon while developing this arkanoid clone (at the same time I am reading the GoF book and much source code from Ludum Dare 21 game contest). So the question is: Should I keep improving the arkanoid clone until it has all the features the original game had? or should I move to the next clone (there are almost infinite games to clone) and start mending the things I did wrong with the previous clone? This can be a very subjective question, so please restrain the answers to the most effective way to learn how to make my own games (not cloning someone ideas). Thank you! CLARIFICATION In order to clarify what I have implemented I make this list: Features implemented: Bouncing capabilities (the ball bounces on walls, on bricks, and on the bar). Sounds when bouncing on bricks and the bar, and when the player wins or loses. Basic title menu (new game and exit only). Also in-game menu and win/lose menus. Only three levels, but the map system is so easy I do not think it will teach me much (am I wrong?). Features not-implemented: Power-ups when breaking the bricks. Complex bricks (with more than one "hit point" and invincible). Better graphics (I am not really good at it). Programming polishing (use more intensively the design patterns). Here's a link to its (minimal) webpage: http://blog.acamara.es/piperine/ I kind of feel ashamed to show it, so please do not hit me too hard :-) My question was related to the not-implemented features. I wondered what was the fastest (optimal) path to learn. 1) implement the not-implemented features in this project which is getting big, or 2) make a new game which probably will teach me those lessons and new ones. ANSWER I choose @ashes999 answer because, in my case, I think I should polish more and try to "ship" the game. I think all the other answers are also important to bear in mind, so if you came here having the same question, before taking a rush decision read all the discussion. Thank you all!

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  • Suggestions for getting an open source electron beam tracking code going

    - by Boaz
    I work in the field of accelerator physics and synchrotron radiation. High energy electrons circulating in large rings of magnets produce x-rays that are used for a variety of different kinds of science. Running and improving these facilities requires controlling and modelling the electron beam as it circulates in the ring. A code to model this basically requires trackers to follow the electrons through the elements (something called a symplectic integrator), and then the computation of different parameters associated with this motion. The problem with these codes is that every facility has there own. In principle the code is not so complex. And as a modelling project, one might think it has some general interest. Who doesn't want to be able to create a track in space out of magnets and watch the electrons circulate? There is a Matlab based code to do this called Accelerator Toolbox, but the creator of the code is no longer in the field. I put the code in Sourceforge under the name atcollab. The basic resource is in C- it is the set of symplectic integrators. These are available in the atcollab code here. It has been useful to put the code on Sourceforge in order to exchange code, but the community of users is quite small and most are too busy to put that much time into collaboration. So in terms of really improving the code, I don't think it has been so successful. Any piece of this picture could be recreated without that much difficulty, but overall it is a bit complex, and because each lab has their own installation with lots of add-on Matlab code, people find it hard to really work together and share code. Somehow I think we need to involve a wider community in our development, or just use some standard tools. But for that, I suppose it needs to be of some general interest. I think symplectic integrators may have some general interest. And the part about a plug-in architecture to build up the ring ought to fit other patterns. Or the other option is to just accept that this is not a problem of general interest, and work harder within our small community. Suggestions, or anecdotes of analogous experience would be appreciated.

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  • How Microsoft Market DotNet?

    - by Fendy
    I just read an Joel's article about Microsoft's breaking change (non-backwards compatibility) with dot net's introduction. It is interesting and explicitly reflected the condition during that time. But now almost 10 years has passed. The breaking change It is mainly on how bad is Microsoft introducing non-backwards compatibility development tools, such as dot net, instead of improving the already-widely used asp classic or VB6. As much have known, dot net is not natively embedded in windows XP (yes in vista or 7), so in order to use the .net apps, you need to install the .net framework of over 300mb (it's big that day). However, as we see that nowadays many business use .net as their main development tools, with asp.net or mvc as their web-based applications. C# nowadays be one of tops programming languages (the most questions in stackoverflow). The more interesing part is, win32api still alive even there is newer technology out there (and still widely used). Imagine if microsoft does not introduce the breaking change, there will many corporates still uses asp classic or vb-based applications (there still is, but not that much). There are many corporates use additional services such as azure or sharepoint (beside how expensive is it). Please note that I also know there are many flagships applications (maybe adobe's and blizzard's) still use C-based or older language and not porting to newer high-level language. The question How can Microsoft persuade the users to migrate their old applications into dot net? As we have known it is very hard and give no immediate value when rewrite the applications (netscape story), and it is very risky. I am more interested in Microsoft's way and not opinion such as "because dot net is OOP, or dot net is dll-embedable, etc". This question may be constructive, as the technology is vastly changes over times lately. As we can see, Microsoft changes Asp.Net webform to MVC, winform is legacy now, it is starting to change to use windows store rather than basic-installment, touchscreen and later on we will have see-through applications such as google class. And that will be breaking changes. We will need to account portability as an issue nowadays. We will need other than just mere technology choice, but also migration plans. Even maybe as critical as we might need multiplatform language compiler, as approached by Joel's Wasabi. (hey, I read his articles too much!)

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  • Content Based Routing with BRE and ESB

    - by Christopher House
    I've been working with BizTalk 2009 and the ESB toolkit for the past couple of days.  This is actually my first exposure to ESB and so far I'm pleased with how easy it is to work with. Initially we had planned to use UDDI for storing endpoint information.  However after discussing this with my client, we opted to look at BRE instead of UDDI since we're already storing transforms in BRE.  Fortunately making the change to BRE from UDDI was quite simple.  This solution of course has the added advantage of not needing to go through the convoluted process of registering our endpoints in UDDI. The first thing to remember if you want to do content based routing with BRE and ESB is that the pipleines included in the ESB toolkit don't include disassembler components.  This means that you'll need to first create a custom recieve pipeline with the necessary disassembler for your message type as well as the ESB components, itinerary selector and dispather. Next you need to create a BRE policy.  The ESB.ContextInfo vocabulary contains vocabulary links for the various items in the ESB context dictionary.  In this vocabulary, you'll find an item called Context Message Type, use this as the left hand side of your condition.  Set the right hand side to your message type, something like http://your.message.namespace/#yourrootelement.  Now find the ESB.EndPointInfo vocabulary.  This contains links to all the properties related to endpoint information.  Use the various set operators in your rule's action to configure your endpoint. In the example above, I'm using the WCF-SQL adapter. Now that the hard work is out of the way, you just need to configure the resolver in your itinerary. Nothing complicated here.  Just select BRE as your resolver implementation and select your policy from the drop-down list.  Note that when you select a policy, the Version field will be automatically filled in with the version of your policy.  If you leave this as-is, the resolver will always use that policy version.  Alternatively, you can clear the version number and the resolver will use the highest deployed version.

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  • The Numbers of Customer Experience

    - by Christie Flanagan
    This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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  • How to access files on a drive from an older system, mounted in a new system?

    - by David Thomas
    I've recently built a new system, after a rather large physical injury was sustained by my previous system (a precarious balance, and gravity, were not a happy mix). Surprisingly the /home drive of that system appears to have more-or-less survived the trauma. However... I decided to use a fresh drive for / (and swap) partition(s), and another fresh drive for the new /home. Now that's working, I decided to install the old /home drive (that I had assumed until now would be entirely dead and without capacity for use) into the new system to recover the files and data (so far as is possible). At this point I've run into a snag: I have no idea how to go about this (with Windows it was relatively easy, the new drive would be the latest character of the alphabet, and go from there). With 'disk utility' (System - Administration - Disk Utitlity) I've worked out which drive it is (/dev/sda) but clicking on 'mount' produces an error: 1: helper failed with: mount: according to mtab, /dev/sdb1 is already mounted on / mount failed ...if it is mounted on / I can't see it. I'm also moderately confused by the disk (device /dev/sda) being referred to as /dev/sdb1. Any and all insights would be incredibly welcome (I've already voted for: Idea #9063: New internal hard drives default automount at Brainstorm). Edited in response to Roland's request for a screenshot of disk utility: Details (so far as I know them): 40GB disk is / and swap, 1.0 TB Samsung is /home 1.0 TB Hitachi is from the old system (and was the old /home drive). Output from sudo fdisk -l pasted below: Disk /dev/sda: 1000.2 GB, 1000204886016 bytes 255 heads, 63 sectors/track, 121601 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x000bef00 Device Boot Start End Blocks Id System /dev/sda1 1 121601 976760001 83 Linux Disk /dev/sdb: 40.0 GB, 40018599936 bytes 255 heads, 63 sectors/track, 4865 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00037652 Device Boot Start End Blocks Id System /dev/sdb1 * 1 4742 38084608 83 Linux /dev/sdb2 4742 4866 993281 5 Extended /dev/sdb5 4742 4866 993280 82 Linux swap / Solaris Disk /dev/sdc: 1000.2 GB, 1000204886016 bytes 255 heads, 63 sectors/track, 121601 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x000e8d46 Device Boot Start End Blocks Id System /dev/sdc1 1 121602 976760832 83 Linux

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  • Investing in Servers by Intel

    - by Koushal Deshpande
    Originally posted on: http://geekswithblogs.net/BizTalkAndOtherTechs/archive/2013/10/31/investing-in-servers-by-intel.aspxA nice article reference from Intel, refer here. Referees to cloud as well. Choose correctly what you need. 1 Do determine right server for your company. There is no use getting a server that has redundant services but still add to the costs. 2 Do get servers that can be upgraded. A server with limited memory and storage may not be able to keep up with your business growth. The basic memory and storage options might not be sufficient. Consider at least 8GB of RAM and 1 terabyte of hard disk space. 3 Do check the server has at least one Gigabit Ethernet port. This allows high speed transferring of files and increases productivity for your employees. USB and Firewire ports may not be enough as their transfer speed is too low and will affect the productivity of your company. Infinite Technologies is ready to help perform this upgrade. Contact Infinite Technologies now View our other resellers » 4 Do verify that the server comes with documentation. Documentation allows you to make a claim when your server breaks down and is supported by a warranty. 6 Do check the support options for the server from the manufacturer. Different manufacturer has different support options such as maintenance plans and software upgrades. 5 Do always look into the warranty. Get an enhanced warranty that guarantees response and repair time to avoid disruption. 7 Do get server management tools that can be used on any computer. Server management tools should be cross compatible across different operating systems to take into account future PC replacements. 8 Do check the power usage of the servers. Get the right power supply to avoid damaging server hardware and consider the Intel® Xeon® E3 processor to help save on your electricity bills. 9 Do check what built-in security packages are available. Ensure that your server is protected. Built-in security1 helps you save on getting add on security packages.

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  • ApiChange Corporate Edition

    - by Alois Kraus
    In my inital announcement I could only cover a small subset what ApiChange can do for you. Lets look at how ApiChange can help you to fix bugs due to wrong usage of an Api within a fraction of time than it would take normally. It happens that software is tested and some bugs show up. One bug could be …. : We get way too man log messages during our test run. Now you have the task to find the most frequent messages and eliminate the Log calls from the source code. But what about the myriads other log calls? How can we check that the distribution of log calls is nearly equal across all developers? And if not how can we contact the developer to check his code? ApiChange can help you too connect these loose ends. It combines several information silos into one cohesive view. The picture below shows how it is able to fill the gaps. The public version does currently “only” parse the binaries and pdbs to give you for a –whousesmethod query the following colums: If it happens that you have Rational ClearCase (a source control system) in your development shop and an Active Directory in place then ApiChange will try to determine from the source file which was determined from the pdb the last check in user which should be present in your Active Directory. From there it is only a small hop to an LDAP query to your AD domain or the GC (Global Catalog) to get from the user name his Full name Email Phone number Department …. ApiChange will append this additional data all of your query results which contain source files if you add the –fileinfo option. As I said this is currently not enabled by default since the AD domain needs to be configured which are currently only some hard coded values in the SiteConstants.cs source file of ApiChange.Api.dll. Once you got this data you can generate metrics based on source file, developer, assembly, … and add additional data by drag and drop directly into the pivot tables inside Excel. This allows you to e.g. to generate a report which lists the source files with most log calls in descending order along with the developer name and email in the pivot table. Armed with this knowledge you can take meaningful measures e.g. to ask the developer if the huge number of log calls in this source file can be optimized. I am aware that this is a very specific scenario but it is a huge time saver when you are able to fill the missing gaps of information. ApiChange does this in an extensible way. namespace ApiChange.ExternalData {     public interface IFileInformationProvider     {         UserInfo GetInformationFromFile(string fileName);     } } It defines an interface where you can implement your custom information provider to close the gap between source control system and the real person I have to send an email to ask if his code needs a closer inspection.

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