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  • Limitations of User-Defined Customer Events (FA Type Profile)

    - by Rajesh Sharma
    CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what are limitations in having user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events, you should be aware that you don't extend or simulate base customer events, the ones that are included in the base product, as they are further used to provide/validate additional business functions.  

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  • Time Service will not start on Windows Server - System error 1290

    - by paradroid
    I have been trying to sort out some time sync issues involving two domain controllers and seem to have ended up with a bigger problem. It's horrible. They are both virtual machines (one being on Amazon EC2), which I think may complicate things regarding time servers. The primary DC with all the FSMO roles is on the LAN. I reset its time server configuration like this (from memory): net stop w32time w23tm /unregister shutdown /r /t 0 w32tm /register w32tm /config /manualpeerlist:”0.uk.pool.ntp.org,1.uk.pool.ntp.org,2.uk.pool.ntp.org,3.uk.pool.ntp.org” /syncfromflags:manual /reliable:yes /update W32tm /config /update net start w32time reg QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config /v AnnounceFlags I checked to see if it was set to 0x05, which it was. The output for... w32tm /query /status Leap Indicator: 0(no warning) Stratum: 1 (primary reference - syncd by radio clock) Precision: -6 (15.625ms per tick) Root Delay: 0.0000000s Root Dispersion: 10.0000000s ReferenceId: 0x4C4F434C (source name: "LOCL") Last Successful Sync Time: 10/04/2012 15:03:27 Source: Local CMOS Clock Poll Interval: 6 (64s) While this was not what was intended, I thought I would sort it out after I made sure that the remote DC was syncing with it first. On the Amazon EC2 remote replica DC (Windows Server 2008 R2 Core)... net stop w32time w32tm /unregister shutdown /r /t 0 w32time /register net start w32time This is where it all goes wrong System error 1290 has occurred. The service start failed since one or more services in the same process have an incompatible service SID type setting. A service with restricted service SID type can only coexist in the same process with other services with a restricted SID type. If the service SID type for this service was just configured, the hosting process must be restarted in order to start this service. I cannot get the w32time service to start. I've tried resetting the time settings and tried to reverse what I have done. The Ec2Config service cannot start either, as it depends on the w32time service. All the solutions I have seen involve going into the telephony service registry settings, but as it is Server Core, it does not have that role, and I cannot see the relationship between that and the time service. w32time runs in the LocalService group and this telephony service which does not exist on Core runs in the NetworkService group. Could this have something to do with the process (svchost.exe) not being able to be run as a domain account, as it now a domain controller, but originally it ran as a local user group, or something like that? There seem to be a lot of cases of people having this problem, but the only solution has to do with the (non-existant on Core) telephony service. Who even uses that?

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  • Forcing an External Activation with Service Broker

    - by Davide Mauri
    In these last days I’ve been working quite a lot with Service Broker, a technology I’m really happy to work with, since it can give a lot of satisfaction. The scale-out solution one can easily build is simply astonishing. I’m helping a company to build a very scalable and – yet almost inexpensive – invoicing system that has to be able to scale out using commodity hardware. To offload the work from the main server to satellite “compute nodes” (yes, I’ve borrowed this term from PDW) we’re using Service Broker and the External Activator application available in the SQL Server Feature Pack. For those who are not used to work with SSB, the External Activation is a feature that allows you to intercept the arrival of a message in a queue right from your application code. http://msdn.microsoft.com/en-us/library/ms171617.aspx (Look for “Event-Based Activation”) In order to make life even more easier, Microsoft released the External Activation application that saves you even from writing even this code. http://blogs.msdn.com/b/sql_service_broker/archive/tags/external+activator/ The External Activator application can be configured to execute your own application so that each time a message – an invoice in my case – arrives in the target queue, the invoking application is executed and the invoice is calculated. The very nice feature of External Activator is that it can automatically execute as many configured application in order to process as many messages as your system can handle.  This also a lot of create a scale-out solution, leaving to the developer only a fraction of the problems that usually came with asynchronous programming. Developers are also shielded from Service Broker since everything can be encapsulated in Stored Procedures, so that – for them – developing such scale-out asynchronous solution is not much more complex than just executing a bunch of Stored Procedures. Now, if everything works correctly, you don’t have to bother of anything else. You put messages in the queue and your application, invoked by the External Activator, process them. But what happen if for some reason your application fails to process the messages. For examples, it crashes? The message is safe in the queue so you just need to process it again. But your application is invoked by the External Activator application, so now the question is, how do you wake up that app? Service Broker will engage the activation process only if certain conditions are met: http://msdn.microsoft.com/en-us/library/ms171601.aspx But how we can invoke the activation process manually, without having to wait for another message to arrive (the arrival of a new message is a condition that can fire the activation process)? The “trick” is to do manually with the activation process does: sending a system message to a queue in charge of handling External Activation messages: declare @conversationHandle uniqueidentifier; declare @n xml = N' <EVENT_INSTANCE>   <EventType>QUEUE_ACTIVATION</EventType>   <PostTime>' + CONVERT(CHAR(24),GETDATE(),126) + '</PostTime>   <SPID>' + CAST(@@SPID AS VARCHAR(9)) + '</SPID>   <ServerName>[your_server_name]</ServerName>   <LoginName>[your_login_name]</LoginName>   <UserName>[your_user_name]</UserName>   <DatabaseName>[your_database_name]</DatabaseName>   <SchemaName>[your_queue_schema_name]</SchemaName>   <ObjectName>[your_queue_name]</ObjectName>   <ObjectType>QUEUE</ObjectType> </EVENT_INSTANCE>' begin dialog conversation     @conversationHandle from service        [<your_initiator_service_name>] to service          '<your_event_notification_service>' on contract         [http://schemas.microsoft.com/SQL/Notifications/PostEventNotification] with     encryption = off,     lifetime = 6000 ; send on conversation     @conversationHandle message type     [http://schemas.microsoft.com/SQL/Notifications/EventNotification] (@n) ;     end conversation @conversationHandle; That’s it! Put the code in a Stored Procedure and you can add to your application a button that says “Force Queue Processing” (or something similar) in order to start the activation process whenever you need it (which should not occur too frequently but it may happen). PS I know that the “fire-and-forget” (ending the conversation without waiting for an answer) technique is not a best practice, but in this case I don’t see how it can hurts so I decided to stay very close to the KISS principle []

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  • Forcing an External Activation with Service Broker

    - by Davide Mauri
    In these last days I’ve been working quite a lot with Service Broker, a technology I’m really happy to work with, since it can give a lot of satisfaction. The scale-out solution one can easily build is simply astonishing. I’m helping a company to build a very scalable and – yet almost inexpensive – invoicing system that has to be able to scale out using commodity hardware. To offload the work from the main server to satellite “compute nodes” (yes, I’ve borrowed this term from PDW) we’re using Service Broker and the External Activator application available in the SQL Server Feature Pack. For those who are not used to work with SSB, the External Activation is a feature that allows you to intercept the arrival of a message in a queue right from your application code. http://msdn.microsoft.com/en-us/library/ms171617.aspx (Look for “Event-Based Activation”) In order to make life even more easier, Microsoft released the External Activation application that saves you even from writing even this code. http://blogs.msdn.com/b/sql_service_broker/archive/tags/external+activator/ The External Activator application can be configured to execute your own application so that each time a message – an invoice in my case – arrives in the target queue, the invoking application is executed and the invoice is calculated. The very nice feature of External Activator is that it can automatically execute as many configured application in order to process as many messages as your system can handle.  This also a lot of create a scale-out solution, leaving to the developer only a fraction of the problems that usually came with asynchronous programming. Developers are also shielded from Service Broker since everything can be encapsulated in Stored Procedures, so that – for them – developing such scale-out asynchronous solution is not much more complex than just executing a bunch of Stored Procedures. Now, if everything works correctly, you don’t have to bother of anything else. You put messages in the queue and your application, invoked by the External Activator, process them. But what happen if for some reason your application fails to process the messages. For examples, it crashes? The message is safe in the queue so you just need to process it again. But your application is invoked by the External Activator application, so now the question is, how do you wake up that app? Service Broker will engage the activation process only if certain conditions are met: http://msdn.microsoft.com/en-us/library/ms171601.aspx But how we can invoke the activation process manually, without having to wait for another message to arrive (the arrival of a new message is a condition that can fire the activation process)? The “trick” is to do manually with the activation process does: sending a system message to a queue in charge of handling External Activation messages: declare @conversationHandle uniqueidentifier; declare @n xml = N' <EVENT_INSTANCE>   <EventType>QUEUE_ACTIVATION</EventType>   <PostTime>' + CONVERT(CHAR(24),GETDATE(),126) + '</PostTime>   <SPID>' + CAST(@@SPID AS VARCHAR(9)) + '</SPID>   <ServerName>[your_server_name]</ServerName>   <LoginName>[your_login_name]</LoginName>   <UserName>[your_user_name]</UserName>   <DatabaseName>[your_database_name]</DatabaseName>   <SchemaName>[your_queue_schema_name]</SchemaName>   <ObjectName>[your_queue_name]</ObjectName>   <ObjectType>QUEUE</ObjectType> </EVENT_INSTANCE>' begin dialog conversation     @conversationHandle from service        [<your_initiator_service_name>] to service          '<your_event_notification_service>' on contract         [http://schemas.microsoft.com/SQL/Notifications/PostEventNotification] with     encryption = off,     lifetime = 6000 ; send on conversation     @conversationHandle message type     [http://schemas.microsoft.com/SQL/Notifications/EventNotification] (@n) ;     end conversation @conversationHandle; That’s it! Put the code in a Stored Procedure and you can add to your application a button that says “Force Queue Processing” (or something similar) in order to start the activation process whenever you need it (which should not occur too frequently but it may happen). PS I know that the “fire-and-forget” (ending the conversation without waiting for an answer) technique is not a best practice, but in this case I don’t see how it can hurts so I decided to stay very close to the KISS principle []

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  • Enhanced REST Support in Oracle Service Bus 11gR1

    - by jeff.x.davies
    In a previous entry on REST and Oracle Service Bus (see http://blogs.oracle.com/jeffdavies/2009/06/restful_services_with_oracle_s_1.html) I encoded the REST query string really as part of the relative URL. For example, consider the following URI: http://localhost:7001/SimpleREST/Products/id=1234 Now, technically there is nothing wrong with this approach. However, it is generally more common to encode the search parameters into the query string. Take a look at the following URI that shows this principle http://localhost:7001/SimpleREST/Products?id=1234 At first blush this appears to be a trivial change. However, this approach is more intuitive, especially if you are passing in multiple parameters. For example: http://localhost:7001/SimpleREST/Products?cat=electronics&subcat=television&mfg=sony The above URI is obviously used to retrieve a list of televisions made by Sony. In prior versions of OSB (before 11gR1PS3), parsing the query string of a URI was more difficult than in the current release. In 11gR1PS3 it is now much easier to parse the query strings, which in turn makes developing REST services in OSB even easier. In this blog entry, we will re-implement the REST-ful Products services using query strings for passing parameter information. Lets begin with the implementation of the Products REST service. This service is implemented in the Products.proxy file of the project. Lets begin with the overall structure of the service, as shown in the following screenshot. This is a common pattern for REST services in the Oracle Service Bus. You implement different flows for each of the HTTP verbs that you want your service to support. Lets take a look at how the GET verb is implemented. This is the path that is taken of you were to point your browser to: http://localhost:7001/SimpleREST/Products/id=1234 There is an Assign action in the request pipeline that shows how to extract a query parameter. Here is the expression that is used to extract the id parameter: $inbound/ctx:transport/ctx:request/http:query-parameters/http:parameter[@name="id"]/@value The Assign action that stores the value into an OSB variable named id. Using this type of XPath statement you can query for any variables by name, without regard to their order in the parameter list. The Log statement is there simply to provided some debugging info in the OSB server console. The response pipeline contains a Replace action that constructs the response document for our rest service. Most of the response data is static, but the ID field that is returned is set based upon the query-parameter that was passed into the REST proxy. Testing the REST service with a browser is very simple. Just point it to the URL I showed you earlier. However, the browser is really only good for testing simple GET services. The OSB Test Console provides a much more robust environment for testing REST services, no matter which HTTP verb is used. Lets see how to use the Test Console to test this GET service. Open the OSB we console (http://localhost:7001/sbconsole) and log in as the administrator. Click on the Test Console icon (the little "bug") next to the Products proxy service in the SimpleREST project. This will bring up the Test Console browser window. Unlike SOAP services, we don't need to do much work in the request document because all of our request information will be encoded into the URI of the service itself. Belore the Request Document section of the Test Console is the Transport section. Expand that section and modify the query-parameters and http-method fields as shown in the next screenshot. By default, the query-parameters field will have the tags already defined. You just need to add a tag for each parameter you want to pass into the service. For out purposes with this particular call, you'd set the quer-parameters field as follows: <tp:parameter name="id" value="1234" /> </tp:query-parameters> Now you are ready to push the Execute button to see the results of the call. That covers the process for parsing query parameters using OSB. However, what if you have an OSB proxy service that needs to consume a REST-ful service? How do you tell OSB to pass the query parameters to the external service? In the sample code you will see a 2nd proxy service called CallREST. It invokes the Products proxy service in exactly the same way it would invoke any REST service. Our CallREST proxy service is defined as a SOAP service. This help to demonstrate OSBs ability to mediate between service consumers and service providers, decreasing the level of coupling between them. If you examine the message flow for the CallREST proxy service, you'll see that it uses an Operational branch to isolate processing logic for each operation that is defined by the SOAP service. We will focus on the getProductDetail branch, that calls the Products REST service using the HTTP GET verb. Expand the getProduct pipeline and the stage node that it contains. There is a single Assign statement that simply extracts the productID from the SOA request and stores it in a local OSB variable. Nothing suprising here. The real work (and the real learning) occurs in the Route node below the pipeline. The first thing to learn is that you need to use a route node when calling REST services, not a Service Callout or a Publish action. That's because only the Routing action has access to the $oubound variable, especially when invoking a business service. The Routing action contains 3 Insert actions. The first Insert action shows how to specify the HTTP verb as a GET. The second insert action simply inserts the XML node into the request. This element does not exist in the request by default, so we need to add it manually. Now that we have the element defined in our outbound request, we can fill it with the parameters that we want to send to the REST service. In the following screenshot you can see how we define the id parameter based on the productID value we extracted earlier from the SOAP request document. That expression will look for the parameter that has the name id and extract its value. That's all there is to it. You now know how to take full advantage of the query parameter parsing capability of the Oracle Service Bus 11gR1PS2. Download the sample source code here: rest2_sbconfig.jar Ubuntu and the OSB Test Console You will get an error when you try to use the Test Console with the Oracle Service Bus, using Ubuntu (or likely a number of other Linux distros also). The error (shown below) will state that the Test Console service is not running. The fix for this problem is quite simple. Open up the WebLogic Server administrator console (usually running at http://localhost:7001/console). In the Domain Structure window on the left side of the console, select the Servers entry under the Environment heading. The select the Admin Server entry in the main window of the console. By default, you should be viewing the Configuration tabe and the General sub tab in the main window. Look for the Listen Address field. By default it is blank, which means it is listening on all interfaces. For some reason Ubuntu doesn't like this. So enter a value like localhost or the specific IP address or DNS name for your server (usually its just localhost in development envirionments). Save your changes and restart the server. Your Test Console will now work correctly.

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  • Oracle Service Registry 11gR1 Support for Oracle Fusion Middleware/SOA Suite 11g PatchSet 2

    - by Dave Berry
    As you might be aware, a few days back we released Patchset 2 (PS2) for several products in the Oracle Fusion Middleware 11g Release 1 stack including WebLogic Server and SOA Suite. Though there was no patchset released for Oracle Service Registry (OSR) 11g, being an integral part of Fusion Middleware & SOA, OSR 11g R1 ( 11.1.1.2 ) is fully certified with this release. Below is some recommended reading before installing OSR 11g with the new PS2 : OSR 11g R1 & SOA Suite 11g PS2 in a Shared WebLogic Domain If you intend to deploy OSR 11g in the same domain as the SOA Suite 11g, the primary recommendation is to install OSR 11g in its own Managed Server within the same Weblogic Domain as the SOA Suite, as the following diagram depicts : An important pre-requisite for this setup is to apply Patch 9499508, after installation. It basically replaces a registry library - wasp.jar - in the registry application deployed on your server, so as to enable co-deployment of OSR 11g & SOA Suite 11g in the same WLS Domain. The patch fixes a java.lang.LinkageError: loader constraint violation that appears in your OSR system log and is now available for download. The second, equally important, pre-requisite is to modify the setDomainEnv.sh/.cmd file for your WebLogic Domain to conditionally set the CLASSPATH so that the oracle.soa.fabric.jar library is not included in it for the Managed Server(s) hosting OSR 11g. Both these pre-requisites and other OSR 11g Topology Best Practices are covered in detail in the new Knowledge Base article Oracle Service Registry 11g Topology : Best Practices. Architecting an OSR 11g High Availability Setup Typically you would want to create a High Availability (HA) OSR 11g setup, especially on your production system. The following illustrates the recommended topology. The article, Hands-on Guide to Creating an Oracle Service Registry 11g High-Availability Setup on Oracle WebLogic Server 11g on OTN provides step-by-step instructions for creating such an active-active HA setup of multiple OSR 11g nodes with a Load Balancer in an Oracle WebLogic Server cluster environment. Additional Info The OSR Home Page on OTN is the hub for OSR and is regularly updated with latest information, articles, white papers etc. For further reading, this FAQ answers some common questions on OSR. The OSR Certification Matrix lists the Application Servers, Databases, Artifact Storage Tools, Web Browsers, IDEs, etc... that OSR 11g is certified against. If you hit any problems during OSR 11g installation, design time or runtime, the first place to look into is the logs. To find more details about which logs to check when & where, take a look at Where to find Oracle Service Registry Logs? Finally, if you have any questions or problems, there are various ways to reach us - on the SOA Governance forum on OTN, on the Community Forums or by contacting Oracle Support. Yogesh Sontakke and Dave Berry

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  • Print SSRS Report / PDF automatically from SQL Server agent or Windows Service

    - by Jeremy Ramos
    Originally posted on: http://geekswithblogs.net/JeremyRamos/archive/2013/10/22/print-ssrs-report--pdf-from-sql-server-agent-or.aspxI have turned the Web upside-down to find a solution to this considering the least components and least maintenance as possible to achieve automated printing of an SSRS report. This is for the reason that we do not have a full software development team to maintain an app and we have to minimize the support overhead for the support team.Here is my setup:SQL Server 2008 R2 in Windows Server 2008 R2PDF format reports generated by SSRS Reports subscriptions to a Windows File ShareNetwork printerColoured reports with logo and brandingI have found and tested the following solutions to no avail:ProsConsCalling Adobe Acrobat Reader exe: "C:\Program Files (x86)\Adobe\Reader 11.0\Reader\acroRd32.exe" /n /s /o /h /t "C:\temp\print.pdf" \\printserver\printername"Very simple optionAdobe Acrobat reader requires to launch the GUI to send a job to a printer. Hence, this option cannot be used when printing from a service.Calling Adobe Acrobat Reader exe as a process from a .NET console appA bit harder than above, but still a simple solutionSame as cons abovePowershell script(Start-Process -FilePath "C:\temp\print.pdf" -Verb Print)Very simple optionUses default PDF client in quiet mode to Print, but also requires an active session.    Foxit ReaderVery simple optionRequires GUI same as Adobe Acrobat Reader Using the Reporting Services Web service to run and stream the report to an image object and then passed to the printerQuite complexThis is what we're trying to avoid  After pulling my hair out for two days, testing and evaluating the above solutions, I ended up learning more about printers (more than ever in my entire life) and how printer drivers work with PostScripts. I then bumped on to a PostScript interpreter called GhostScript (http://www.ghostscript.com/) and then the solution starts to get clearer and clearer.I managed to achieve a solution (maybe not be the simplest but efficient enough to achieve the least-maintenance-least-components goal) in 3-simple steps:Install GhostScript (http://www.ghostscript.com/download/) - this is an open-source PostScript and PDF interpreter. Printing directly using GhostScript only produces grayscale prints using the laserjet generic driver unless you save as BMP image and then interpret the colours using the imageInstall GSView (http://pages.cs.wisc.edu/~ghost/gsview/)- this is a GhostScript add-on to make it easier to directly print to a Windows printer. GSPrint automates the above  PDF -> BMP -> Printer Driver.Run the GSPrint command from SQL Server agent or Windows Service:"C:\Program Files\Ghostgum\gsview\gsprint.exe" -color -landscape -all -printer "printername" "C:\temp\print.pdf"Command line options are here: http://pages.cs.wisc.edu/~ghost/gsview/gsprint.htmAnother lesson learned is, since you are calling the script from the Service Account, it will not necessarily have the Printer mapped in its Windows profile (if it even has one). The workaround to this is by adding a local printer as you normally would and then map this printer to the network printer. Note that you may need to install the Printer Driver locally in the server.So, that's it! There are many ways to achieve a solution. The key thing is how you provide the smartest solution!

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  • Visual Studio Service Pack 1 - Test first!

    - by CraigG
    It appears that our run of fairly benign VS SP’s is over… I've now installed the VS 2010 SP1 in a few simple test environments (x64) and all of them are having issues. Add-in failures, failed package loading, missing SQL Intellisense, XAML designer failure, etc. Make sure you test this Service Pack thoroughly before you release it to your production environment. Microsoft Connect is the official repository for issues with Service Pack 1.

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  • Aggregating customer service emails from multiple ecommerce sites for easy handling

    - by nitbuntu
    For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches. As the number of my e-commerce sites grows from 1 to more, customer service handling gets more tricky. Is there any simple and efficient way of handling emails from the different sites? Perhaps what I'm looking for is a way of aggregating customer service emails from different sites, into one place? Perhaps there's a way of already doing this within Thunderbird or Gmail?

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  • Aggregating customer service emails from multiple ecommerce sites for easy handling

    - by nitbuntu
    For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches. As the number of my e-commerce sites grows from 1 to more, customer service handling gets more tricky. Is there any simple and efficient way of handling emails from the different sites? Perhaps what I'm looking for is a way of aggregating customer service emails from different sites, into one place? Perhaps there's a way of already doing this within Thunderbird or Gmail?

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  • Tmp issues with java service on windows 2008 service

    - by Mans
    Hello! I am having a rather nasty problem with windows 2008 server. We have a java application that is running as a service using the local services user. The problem is this user does not have access to read/write to the specified java tmp directory (specified by the system). This means that every time the application tries to create a tmp file an IOException is thrown. Is there any way to make a java application that need access to the tmp directory run as a service without: Creating a new user specifically for the purspose Specifying a new tmp directory (which you will have to clean up yourself)

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  • Linq To SQL: Behaviour for table field which is NotNull and having Default value or binding

    - by kaushalparik27
    I found this something interesting while wandering over community which I would like to share. The post is whole about: DBML is not considering the table field's "Default value or Binding" setting which is a NotNull. I mean the field which can not be null but having default value set needs to be set IsDbGenerated = true in DBML file explicitly.Consider this situation: There is a simple tblEmployee table with below structure: The fields are simple. EmployeeID is a Primary Key with Identity Specification = True with Identity Seed = 1 to autogenerate numeric value for this field. EmployeeName and their EmailAddress to store in rest of 2 fields. And the last one is "DateAdded" with DateTime datatype which doesn't allow NULL but having Default Value/Binding with "GetDate()". That means if we don't pass any value to this field then SQL will insert current date in "DateAdded" field.So, I start with a new website, add a DBML file and dropped the said table to generate LINQ To SQL context class. Finally, I write a simple code snippet to insert data into the tblEmployee table; BUT, I am not passing any value to "DateAdded" field. Because I am considering SQL Server's "Default Value or Binding (GetDate())" setting to this field and understand that SQL will insert current date to this field.        using (TestDatabaseDataContext context = new TestDatabaseDataContext())        {            tblEmployee tblEmpObjet = new tblEmployee();            tblEmpObjet.EmployeeName = "KaushaL";            tblEmpObjet.EmployeeEmailAddress = "[email protected]";            context.tblEmployees.InsertOnSubmit(tblEmpObjet);            context.SubmitChanges();        }Here comes the twist when application give me below error:  This is something not expecting! From the error it clearly depicts that LINQ is passing NULL value to "DateAdded" Field while according to my understanding it should respect Sql Server's "Default value or Binding" setting for this field. A bit googling and I found very interesting related to this problem.When we set Primary Key to any field with "Identity Specification" Property set to true; DBML set one important property "IsDbGenerated=true" for this field. BUT, when we set "Default Value or Biding" property for some field; we need to explicitly tell the DBML/LINQ to let it know that this field is having default binding at DB side that needs to be respected if I don't pass any value. So, the solution is: You need to explicitly set "IsDbGenerated=true" for such field to tell the LINQ that the field is having default value or binding at Sql Server side so, please don't worry if i don't pass any value for it.You can select the field and set this property from property window in DBML Designer file or write the property in DBML.Designer.cs file directly. I have attached a working example with required table script with this post here. I hope this would be helpful for someone hunting for the same. Happy Discovery!

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  • One codebase - lots of hosted services (similar to a basecamp style service) - planning structure

    - by RickM
    We have built a service (PHP Based) for a client, and are now looking to offer it to other clients as a hosted service. For this example, think of it like a hosted forum service, where a client signs up on our site, and is given a subdomain or can use their own domain, and the code picks up the domain, checks it against a 'master' users table, and then loads the content as needed. I'm trying to work out the best way of handling multiple clients. At the moment I can only think of two options that would work: Option 1 - Have 1 set of database tables, but on each table have a column called 'siteid' - this would mean every query has to check the siteid. This would effectively work with just 1 codebase, and 1 database. Option 2 - Have 1 'master' database with all the core stuff such as the client details and their domain. Then when the systen checks the domain, it pulls the clients database details (username/password/dbname) from a table, and loads a second database. The issue here is security of the mysql server details, however it does have the benefit that they are running their own database instead of sharing one. Which option would I be better taking here, and why? Ideally I want it to be fairly easy to convert the 'standalone' script to the 'multi-domain' script as we're on a tight deadline.

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  • SOA Suite Integration: Part 1: Building a Web Service

    - by Anthony Shorten
    Over the next few weeks I will be posting blog entries outlying the SOA Suite integration of the Oracle Utilities Application Framework. This will illustrate how easy it is to integrate by providing some samples. I will use a consistent set of features as examples. The examples will be simple and while will not illustrate ALL the possibilities it will illustrate the relative ease of integration. Think of them as a foundation. You can obviously build upon them. Now, to ease a few customers minds, this series will certainly feature the latest version of SOA Suite and the latest version of Oracle Utilities Application Framework but the principles will apply to past versions of both those products. So if you have Oracle SOA Suite 10g or are a customer of Oracle Utilities Application Framework V2.1 or above most of what I will show you will work with those versions. It is just easier in Oracle SOA Suite 11g and Oracle Utilities Application Framework V4.x. This first posting will not feature SOA Suite at all but concentrate on the capability for the Oracle Utilities Application Framework to create Web Services you can use for integration. The XML Application Integration (XAI) component of the Oracle Utilities Application Framework allows product objects to be exposed as XML based transactions or as Web Services (or both). XAI was written before Web Services became fashionable and has allowed customers of our products to provide a consistent interface into and out of our product line. XAI has been enhanced over the last few years to take advantages of the maturing landscape of Web Services in the market place to a point where it now easier to integrate to SOA infrastructure. There are a number of object types that can be exposed as Web Services: Maintenance Objects – These are the lowest level objects that can be exposed as Web Services. Customers of past versions of the product will be familiar with XAI services based upon Maintenance Objects as they used to be the only method of generating Web Services. These are still supported for background compatibility but are starting to become less popular as they were strict in their structure and were solely attribute based. To generate Maintenance Object based Web Services definition you need to use the XAI Schema Editor component. Business Objects – In Oracle Utilities Application Framework V2.1 we introduced the concept of Business Objects. These are site or industry specific objects that are based upon Maintenance Objects. These allow sites to respecify, in configuration, the structure and elements of a Maintenance Object and other Business Objects (they are true objects with support for inheritance, polymorphism, encapsulation etc.). These can be exposed as Web Services. Business Services – As with Business Objects, we introduced Business Services in Oracle Utilities Application Framework V2.1 which allowed applications services and query zones to be expressed as custom services. These can then be exposed as Web Services via the Business Service definition. Service Scripts - As with Business Objects and Business Services, we introduced Service Scripts in Oracle Utilities Application Framework V2.1. These allow services and/objects to be combined into complex objects or simply expose common routines as callable scripts. These can also be defined as Web Services. For the purpose of this series we will restrict ourselves to Business Objects. The techniques can apply to any of the objects discussed above. Now, lets get to the important bit of this blog post, the creation of a Web Service. To build a Business Object, you first logon to the product and navigate to the Administration Menu by selecting the Admin Menu from the Menu action on left top of the screen (next to Home). A popup menu will appear with the menu’s available. If you do not see the Admin menu then you do not have authority to use it. Here is an example: Navigate to the B menu and select the + symbol next to the Business Object menu item. This indicates that you want to ADD a new Business Object. This menu will appear if you are running Alphabetic mode in your installation (I almost forgot that point). You will be presented with the Business Object maintenance screen. You will fill out the following on the first tab (at a minimum): Business Object – The name of the Business Object. Typically you will make it descriptive and also prefix with CM to denote it as a customization (you can easily find it if you prefix it). As I running this on my personal copy of the product I will use my initials as the prefix and call the sample Web Service “AS-User”. Description – A short description of the object to tell others what it is used for. For my example, I will use “Anthony Shorten’s User Object”. Detailed Description – You can add a long description to help other developers understand your object. I am just going to specify “Anthony Shorten’s Test Object for SOA Suite Integration”. Maintenance Object – As this Business Service is going to be based upon a Maintenance Object I will specify the desired Maintenance Object. In this example, I have decided to use the Framework object USER. Now, I chose this for a number of reasons. It is meaningful, simple and is across all our product lines. I could choose ANY maintenance object I wished to expose (including any custom ones, if I had them). Parent Business Object – If I was not using a Maintenance Object but building a child Business Object against another Business Object, then I would specify the Parent Business Object here. I am not using Parent’s so I will leave this blank. You either use Parent Business Object or Maintenance Object not both. Application Service – Business Objects like other objects are subject to security. You can attach an Application Service to an object to specify which groups of users (remember services are attached to user groups not users) have appropriate access to the object. I will use a default service provided with the product, F1-DFLTS ,as this is just a demonstration so I do not have to be too sophisticated about security. Instance Control – This allows the object to create instances in its objects. You can specify a Business Object purely to hold rules. I am being simple here so I will set it to Allow New Instances to allow the Business Object to be used to create, read, update and delete user records. The rest of the tab I will leave empty as I want this to be a very simple object. Other options allow lots of flexibility. The contents should look like this: Before saving your work, you need to navigate to the Schema tab and specify the contents of your object. I will save some time. When you create an object the schema will only contain the basic root elements of the object (in fact only the schema tag is visible). When you go to the Schema Tab, on the dashboard you will see a BO Schema zone with a solitary button. This will allow you to Generate the Schema for you from our metadata. Click on the Generate button to generate a basic schema from the metadata. You will now see a Schema with the element tags and references to the metadata of the Maintenance object (in the mapField attribute). I could spend a while outlining all the ways you can change the schema with defaults, formatting, tagging etc but the online help has plenty of great examples to illustrate this. You can use the Schema Tips zone in the for more details of the available customizations. Note: The tags are generated from the language pack you have installed. The sample is English so the tags are in English (which is the base language of all installations). If you are using a language pack then the tags will be generated in the language of the user that generated the object. At this point you can save your Business Object by pressing the Save action. At this point you have a basic Business Object based on the USER maintenance object ready for use but it is not defined as a Web Service yet. To do this you need to define the newly created Business Object as an XAI Inbound Service. The easiest and quickest way is to select + off the XAI Inbound Service off the context menu on the Business Object maintenance screen. This will prepopulate the service definition with the following: Adapter – This will be set to Business Adaptor. This indicates that the service is either Business Object, Business Service or Service Script based. Schema Type – Whether the object is a Business Object, Business Service or Service Script. In this case it is a Business Object. Schema Name – The name of the object. In this case it is the Business Object AS-User. Active – Set to Yes. This means the service is available upon startup automatically. You can enable and disable services as needed. Transaction Type – A default transaction type as this is Business Object Service. More about this in later postings. In our case we use the default Read. This means that if we only specify data and not a transaction type then the product will assume you want to issue a read against the object. You need to fill in the following: XAI Inbound Service – The name of the Web Service. Usually people use the same name as the underlying object , in the case of this example, but this can match your sites interfacing standards. By the way you can define multiple XAI Inbound Services/Web Services against the same object if you want. Description and Detail Description – Documentation for your Web Service. I just supplied some basic documentation for this demonstration. You can now save the service definition. Note: There are lots of other options on this screen that allow for behavior of your service to be specified. I will leave them blank for now. When you save the service you are issued with two new pieces of information. XAI Inbound Service Id is a randomly generated identifier used internally by the XAI Servlet. WSDL URL is the WSDL standard URL used for integration. We will take advantage of that in later posts. An example of the definition is shown below: Now you have defined the service but it will only be available when the next server restart or when you flush the data cache. XAI Inbound Services are cached for performance so the cache needs to be told of this new service. To refresh the cache you can use the Admin –> X –> XAI Command menu item. From the command dropdown select Refresh Registry and press Send Command. You will see an XML of the command sent to the server (the presence of the XML means it is finished). If you have an error around the authorization, then check your default user and password settings on the XAI Options menu item. Be careful with flushing the cache as the cache is shared (unless of course you are the only Web Service user on the system – In that case it only affects you). The Web Service is NOW available to be used. To perform a simple test of your new Web Service, navigate to the Admin –> X –> XAI Submission menu item. You will see an open XML request tab. You need to type in the request XML you want to test in the Main tab. The first tag is the XAI Inbound Service Name and the elements are as per your schema (minus the schema tag itself as that is only used internally). My example is as follows (I want to return the details of user SYSUSER) – Remember to close tags. Hitting the Save button will issue the XML and return the response according to the Business Object schema. Now before you panic, you noticed that it did not ask for credentials. It propagates the online credentials to the service call on this function. You now have a Web Service you can use for integration. We will reuse this information in subsequent posts. The process I just described can be used for ANY object in the system you want to expose. This whole process at a minimum can take under a minute. Obviously I only showed the basics but you can at least get an appreciation of the ease of defining a Web Service (just by using a browser). The next posts now build upon this. Hope you enjoyed the post.

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  • Cumulative Updates available for SQL Server 2008 SP2 & SP3

    - by AaronBertrand
    Today Microsoft has released two new cumulative updates for SQL Server 2008. Cumulative Update #10 for SQL Server 2008 Service Pack 2 Knowledge Base Article: KB #2696625 At the time of writing, there is one fix listed The build number is 10.00.4332 Cumulative Update #5 for SQL Server 2008 Service Pack 3 Knowledge Base Article: KB #2696626 At the time of writing, there are four fixes listed The build number is 10.00.5785 As usual, I'll post my standard disclaimer here: these updates are NOT for SQL...(read more)

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  • Cumulative Updates available for SQL Server 2008 SP2 & SP3

    - by AaronBertrand
    Today Microsoft has released two new cumulative updates for SQL Server 2008. Cumulative Update #10 for SQL Server 2008 Service Pack 2 Knowledge Base Article: KB #2696625 At the time of writing, there is one fix listed The build number is 10.00.4332 Cumulative Update #5 for SQL Server 2008 Service Pack 3 Knowledge Base Article: KB #2696626 At the time of writing, there are four fixes listed The build number is 10.00.5785 As usual, I'll post my standard disclaimer here: these updates are NOT for SQL...(read more)

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  • SQL Server 2008 Cumulative Updates are available!

    - by AaronBertrand
    SQL Server 2008 Service Pack 2 Cumulative Update #9 KB article : http://support.microsoft.com/kb/2673382 Build number is 10.00.4330 7 fixes (5 in database engine, 2 in SSAS) Relevant for : Builds of SQL Server between 10.00.4000 and 10.00.4329 SQL Server 2008 Service Pack 3 Cumulative Update #4 KB article : http://support.microsoft.com/kb/2673383 Build number is 10.00.5775 10 fixes listed Relevant for : Builds of SQL Server between 10.00.5000 and 10.00.5774 As usual, I'll post my standard disclaimer...(read more)

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  • XML String into a DataGridView (C#)

    - by Justin Daniels
    I am currently working with a webservice to pull a report about users in a remote support system. After pulling my report and receiving the result, I am given the following string back by the method: <report><header><field id="0">Source</field><field id="1">Session ID</field><field id="2">Date</field><field id="3">Name</field><field id="24">Technician Name</field><field id="25">Technician ID</field></header><data><row><field id="0">Email</field><field id="1">55037806</field><field id="2">4/13/2010 2:28:06 AM</field><field id="3">Bill Gates</field><field id="24">John</field><field id="25">1821852</field></row><row><field id="0">Telephone</field><field id="1">55034548</field><field id="2">4/13/2010 12:59:44 AM</field><field id="3">Steve Jobs</field><field id="24">John</field><field id="25">1821852</field></row></data></report> After receiving this string, I need to take it and display the actual data in a datagridview. I've tried putting it into an XMLDocument then reading that, but it seems to keep failing. Just interested in another set of eyes :) Application is written in C# in VS2010.

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  • Error 1069 the service did not start due to a logon failure

    - by Si
    Our CruiseControl.NET service on Win2003 Server (VMWare Virtual) was recently changed from a service account to a user account to allow for a new part of our build process to work. The new user has "Log on as a service" rights, verified by checking Local Security Settings - Local Policies - User Rights Assignment, and the user password is set to never expire. The problem I'm facing is every time the service is restarted, I get the 1069 error as described in this questions subject. I have to go into the properties of the service (log on tab) and re-enter the password, even though it hasn't changed, and the user already has the appropriate rights. Once I enter the password apply the changes, a prompt appears telling me that the user has been granted log on as a service rights. The service will then start will no problems. Not a show stopper, but a pain none-the-less. Why isn't the password persisting with the service?

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  • Error 1069 the service did not start due to a logon failure

    - by Si.
    Our CruiseControl.NET service on Win2003 Server (VMWare Virtual) was recently changed from a service account to a user account to allow for a new part of our build process to work. The new user has "Log on as a service" rights, verified by checking Local Security Settings - Local Policies - User Rights Assignment, and the user password is set to never expire. The problem I'm facing is every time the service is restarted, I get the 1069 error as described in this questions subject. I have to go into the properties of the service (log on tab) and re-enter the password, even though it hasn't changed, and the user already has the appropriate rights. Once I enter the password apply the changes, a prompt appears telling me that the user has been granted log on as a service rights. The service will then start will no problems. Not a show stopper, but a pain none-the-less. Why isn't the password persisting with the service?

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  • When would you use the Common Service Locator ?

    - by ajma
    I've been looking at the Common Service Locator as a way of abstracting my IoC container but I've been noticing that some people are strongly against this type of this. Do people recommend never using it? Always using it? or sometimes using it? If sometimes, then in what situations would you use it and what situations would you not use it.

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  • WCF sending the same exception even if the service endpoint address is valid

    - by ALexr111
    Hi, I'm running into a really strange problem with WCF. I need to implement some recovery behavior for WCF service if not reachable endpoint IP address received or service can not bind. The flow is simple if the application fail on exception on service creation it terminate it and request from user another IP address and perform another attempt to create the service. (The code snippet below). If the address is not valid I get "A TCP error (10049: The requested address is not valid in its context) occurred while listening on IP Endpoint=.121.10.11.11" exception, but for any reason if I try the second attempt with valid address I've got the same exception with wrong IP address from previous attempt. Here is a code: ServiceHost service = null; try { Uri[] uris = { new Uri(Constants.PROTOCOL + "://" + address + ":" + port) }; service = new ServiceHost(typeof(IRemoteService), uris); NetTcpBinding tcpBinding = WcfTcpRemoteServicesManager.LessLimitedNewNetTcpBinding(int.MaxValue, int.MaxValue, int.MaxValue); ServiceEndpoint ep = service.AddServiceEndpoint(implementedContract.FullName, tcpBinding, serviceName); var throttle = service.Description.Behaviors.Find<ServiceThrottlingBehavior>(); if (throttle == null) { throttle = new ServiceThrottlingBehavior { MaxConcurrentCalls = Constants.MAX_CONCURRENT_CALLS, MaxConcurrentSessions = Constants.MAX_CONCURRENT_SESSIONS, MaxConcurrentInstances = Constants.MAX_CONCURRENT_INSTANCES }; service.Description.Behaviors.Add(throttle); } service.Open(); } catch (Exception e) { _debugLog.WriteLineMessage( "Failed to open or create service exception. Exception message:" + e.Message); if (service!=null) { try { service.Close(); } catch (Exception) { service.Abort(); service.Close(); throw e; } } } Thanks

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