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• Inexpensive Remote Assistance software?

  - by Jess

  Any recommendations for Remote Assistance software that does not require firewall modification for clients? To assist client with software problems and perform training, we currently use a tool called Remote Helpdesk to connect to their computers and guide them through the process. This tool was pretty cheap (~$400 onetime for 3 support staff), and worked great - the client's PC actually initiates the connection to us, so there's never any firewall issues (vs. Remote Desktop, VNC software, or many other similar tools). Unfortunately, the product doesn't work well with 64-bit O/S's and Vista in general (slows down by a factor of 10 or so). I am looking for alternatives that provide the same reverse connection capabilities to avoid firewall issues. The only solution I've found is WebEx's Remote Support, which is WAY too expensive ($449/month for us). Thanks for all the assistance!

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• Problem closing MDI child window in Terminal Services/Remote Desktop Connection 7.0

  - by Justin Love

  I have one user whose computer just got updated to the 7.0 Remote Desktop Connection. Concurrently, she has started having a problem closing the MDI child windows in an old FoxPro application running on the remote server. We have two different servers, both 2003, running the same application, one locally and one at a remote office. Only the remote office server is giving trouble. It works fine for me, even when logging into her TS account. No other users have complained. The other day the same user experienced an error message (path not found for a path showing a localization placeholder) starting the RDC, fixed by reboot. I suspect she may have had RDC running during the 7.0 upgrade.

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• Remote Desktop Services create LAN and WAN user groups

  - by PHLiGHT

  I'm setting up one server with the gateway, server host and web access roles on it. I know that isn't ideal but I don't expect to have many simulatenous users. I want users to access remote desktop web access and connect to the server host via the gateway as outlined here which avoids opening 3389 to the internet. Users will be connecting from the LAN and the WAN. What I'm looking to do is to allow some users LAN access but not WAN access and added plus would be if security settings (such as no clipboard) would be different when accessing via the WAN. Is this possible? It seems all users can logon to remote desktop web access by default. They can't run the remoteapps once logged in though without the proper permissions. Can I prevent them from even logging into remote web access? Since they renamed it from terminal services to remote desktop services it has made my Googling a bit harder. Thanks!

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• 12.10 shutdown/power-up issue

  - by Morten Soelling

  I have just upgraded to 12.10 on a Shuttle XPC which I use mainly for XBMC and have a problem with shut down/power up. When I shut down from within XBMC the box seems to shut down correctly, but it won't always start again. It hangs before it reaches the point where it mounts the disc's. If I disconnect power shortly and then start up again everything works as it should. It isn't quite repeatable and it does not seem to happen if I exit XBMC and then power down. During power up there seems to be an issue about timing when mounting discs. What could it be ?

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• Rebooting yes, Shutdown no

  - by Chiotis Leonidas

  Hello everyone and thanks in advance. I am new in Ubuntu and have the 12.04 version dual boot with Windows XP. I have the following problem. The laptop can reboot using the reboot option from the menu but it cannot shut down. It starts shutting down, the dots appear but then it freezes and does not turn off. Sometimes it shuts down normally (usually just after an update) but then it loses that capability again. Some strange things, I noticed that when the dots freeze, the USB mouse loses power, BUT the usb-powered cooling pad continues to work The only Fn shortcuts that work all the time are the Volume up, down and mute, BUT sometimes when the other Fn combinations (screen-off etc) work the computer shuts down normally I searched a lot on my own, please help.

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• Ubuntu 12.10 64b does not shutdown

  - by user108264

  I am a new linux user so i am not familiar with what actually is needed to check. When shutting down or trying to restart i get a screen with yellow letters and the system does not close or restart. I have to shut down manually. I can't type all the numbers but i will give the last ones. [90102.232650] [ end-trace 435966f5b367871 ] this seems to have happened after i downgraded the xorg so i can get drivers for my ATI card(4850HD). The suspend command works fine.

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• Shutdown issues on my Dell XPS M1530

  - by CppLearner

  On my Dell XPS M1530 lapttop, I am facing issues with shut-down option after upgrading to 12.04 LTS from 11.10. Sometimes it shutdowns "cleanly". But other times everything goes down but I can still see the power LED glowing (even after removing the power cord). If I keep it like that laptop temperature increases. So finally I opt for "hard shut-down" (i.e. pressing the power button on). Any thoughts what is happening here?. Edit: I just found this link to already reported bug https://bugs.launchpad.net/ubuntu/+source/linux/+bug/987933

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• Disabling shutdown command for all users, even root - consequences?

  - by Rich

  I would like to disable the shutdown command for all users, even root, on an Ubuntu Server installation. The reason I want to do this is to ensure that I don't get into the habit of shutting down the machine in this way, as I SSH into a lot of production machines at the same time as this one, and I don't want to accidentally shutdown one of the other machines by typing the command into the wrong window. The server I want do disable shutdown on only runs inside VirtualBox on my Windows desktop, and I only use it for local testing so it is not a problem if I can't shut it down from the command line. I have already mitigated the problem a bit by ensuring I have a different password on the VirtualBox image, but obviously if I am within the sudo 'window' on one of the production machines, I could still accidentally shut it down. My questions are: How do I disable the shutdown command? If I do disable the shutdown command, are there any consequences that I should be made aware of? Most specifically, will it disable support for ACPI shutdown that is the equivalent of pressing the power button on a physical machine? Could it affect other generic applications? For information, I just use this VirtualBox image for trying out shell scripts, running Tomcat and Java, and that kind of thing.

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• Remote Desktop, Host: 2008, Client: Windows 7, The remote computer requires Network Level Authentica

  - by deerchao

  Hi, today I accidently changed one option of Teminal Services, I checked "Allow connections only from computers running Remote Desktop with Network Level Authentication". After that, I can't connect to my server any more. The error says: The remote computer requires Network Level Authentication, which your computer does not support. But my client pcs(both home and at office) are running Windows 7, as far as I know, it shoud support NLA; And in About dialog of Remote Desktop Connection there says "Supports Network Level Authentication". My server is running Windows Server 2008, placed in IDC center; I could connect to it before I change the settings. All other sevices(like IIS, SQL Server) are running normally. For clients, I tried two PCs running Windows 7, and two virtual windows XP machine running in Virtual PC and Virtual Box, all of them gives the same error message. Is there a way I can make things right without go to IDC which is far away? Thanks.

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• Identify remote desktop client software and OS when user logs into Windows 2008 R2 Remote Desktop

  - by georged

  We would like to detect what devices & what programs users are using to connect to the Windows 2008 R2 Remote Desktop. In particular, we would like to have an ability to detect the remote devices such as iPads, iPhones & Androids, identify the software used and allow these connections only for certain users based on combination of the client OS + software. If it can be done in powershell to be run as part of the logon script, that'd be ideal.

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• I need to read a remote file with logs from a remote host via SSH

  - by EugeneP

  I need to read a remote file with logs from a remote host via SSH What is the most convenient way to do it if I have ssh access to the log folder ?

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• Remote Desktop - remote computer that was reached is not the one you specified

  - by Jim McKeeth

  We just setup some new Windows 2008 R2 servers and we are unable to Remote Desktop into them from our Windows 7 desktops. Remote desktop connects, but after we provide credentials we get: The connection cannot be completed because the remote computer that was reached is not the one you specified. This could be caused by an outdated entry in the DNS cache. Try using the IP address of the computer instead of the name. If we connect from Windows 7 to a machine not running Windows 2008 R2, or from a machine not running Windows 7 to the Windows 2008 R2 server, it works fine. Likewise if we connect to the Windows 2008 R2 server from Windows 7 via the IP address then it works fine (although that causes other problems later). I've only found one other mention of someone having this problem, so I don't think it is just our network. Any suggestions on how to connect from Windows 7 to Windows 2008 R2 via DNS? Both are 64-bit. Update: Turns out it does not need to be R2 to get the error. We have another server that is Windows 2008 R1 64-bit that also fails.

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• hp ilo "remote console undefined"

  - by javapowered

  After upgrading my server (HP DL360p Gen8) to the latest ILO 4.30 I have such error What should I do and how to fix my problem? I do not have physical access to my server and so now I have no access at all (I still have ILO with no remote console) I think probably I should use "back-up" copy of ilo if it stored on server... or should I reupload some another ILO version? upd I've noticed that undefined link is "https:///html/undefined", i think I can try "hack" and just type direct link to "remote" page, but i do not have an address. It should be something like "https:///html/remote.html" Probably someone, who has access to ilo, can give me a link?

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• Best Performing Remote Desktop Software for WAN

  - by Dave

  I've been tasked with connecting a computer in one of our branches in the midlands to one in south wales. We have been using windows remote desktop but find it too slow. The ADSL on the computer were connecting to is about 6Mb Download and 470Kb Upload so not majorly fast. That connection is also shared with about 10 other internet users. I'm trying to find out if the is any remote desktopn connecting software that performs better than the microsoft remote desktop software. Or, would i be better using a KVM over IP? I've looked into connecting the offices through BT's fiber optic but at £21k a year rental were trying to find a cheaper solution! Any help would be great. Thanks, Dave,

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• How to prevent Linux from deleting temporary files on shutdown

  - by Rajorshi

  Hi, I am using Ubutu 10.04. I have some apps that create a few temporary files in /tmp/<file> as part of their shutdown process. I want to inspect those files when the apps are closed in the event of a system shutdown. However, when the system comes up again I find that all temporary files have been deleted. How can I ask the system not to clear the files in /tmp/ on shutdown?

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• Apple Remote Desktop and Screen Sharing

  - by jfm429

  We have a Mac OS 10.8.2 server that we want to be able to administer with Apple Remote Desktop. At the same time, we want normal users to be able to access their account screens (through background login) without being able to view the current screen. However, in order to enable this (by enabling the "normal" Screen Sharing option in System Preferences) Remote Desktop needs to be disabled. The question is - how can we run both Remote Desktop for administrators and VNC screen sharing for normal users while restricting normal users to logging in on a background window instead of viewing the front screen?

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• APC UPS-5000 Power off remote servers

  - by Vishal

  Hi there, I have a UPS connected via the serial port to a server using PowerChute Business Edition. If a power outage occurs I would like this server to start shutting down all other servers within the network. Is there dedicated software to do this? I was thinking of creating a command file which runs a .bat file to run shut down commands to each server (using PSExec). I can set PowerChute to run this command file when a power failure occurs. Is there not anything APC provide which has this functionality and is more efficient than writing a .bat file to do this? Thanks,

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• Tomcat hangs in shutdown

  - by Morven

  I have a Tomcat server that won't shut down. It is listening on the correct port (8005, for this one) to receive the SHUTDOWN command. I can issue that command, either with the bin/shutdown.sh script or by telnetting to that port and typing SHUTDOWN. At this point, the shutdown port closes; I can no longer connect to it. The AJP13 port stays open, though; nothing is logged in catalina.out, and things don't shut down. Anyone seen this before? This is on Solaris 10 on Sparc, if it matters (it probably doesn't) and Tomcat version 6.0.20.

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• WMI to reboot remote machine

  - by Stephen Murby

  I found this code on an old thread to shutdown the local machine: using System.Management; void Shutdown() { ManagementBaseObject mboShutdown = null; ManagementClass mcWin32 = new ManagementClass("Win32_OperatingSystem"); mcWin32.Get(); // You can't shutdown without security privileges mcWin32.Scope.Options.EnablePrivileges = true; ManagementBaseObject mboShutdownParams = mcWin32.GetMethodParameters("Win32Shutdown"); // Flag 1 means we want to shut down the system. Use "2" to reboot. mboShutdownParams["Flags"] = "1"; mboShutdownParams["Reserved"] = "0"; foreach (ManagementObject manObj in mcWin32.GetInstances()) { mboShutdown = manObj.InvokeMethod("Win32Shutdown", mboShutdownParams, null); } } Is it possible to use a similar WMI method to reboot flag"2" a remote machine, for which i only have machine name, not IPaddress. EDIT: I currently have; SearchResultCollection allMachinesCollected = machineSearch.FindAll(); Methods myMethods = new Methods(); string pcName; ArrayList allComputers = new ArrayList(); foreach (SearchResult oneMachine in allMachinesCollected) { //pcName = oneMachine.Properties.PropertyNames.ToString(); pcName = oneMachine.Properties["name"][0].ToString(); allComputers.Add(pcName); MessageBox.Show(pcName + "has been sent the restart command."); Process.Start("shutdown.exe", "-r -f -t 0 -m \" + pcName); } but this doesn't work, and i would prefer WMI going forward.

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• Disabling Mouse movement in Client side Fantacy Remote

  - by karthik

  I am using Fantacy Remote to view the remote desktop. I want to disable the mouse action of the client side, It should be a view only window. How can i do this ?

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• Remote Desktop over VPN or SSH?

  - by Jonathan

  I want to provide a remote employee remote desktop into a PC in the office and am trying to decide between the following two options: Use Microsoft VPN to get him a local network IP. Use RDP to connect to host machine. Use local SSH tunneling for VPN port. Connect RDP to localhost:portNumber Is either option more secure than the other? Will either option perform better than the other? Are there any better options I've missed or considerations I should make?

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• Remote Desktop from a ubuntu 13.04 to an Ubuntu 13.04 machine so the user on the second machine can see my movments

  - by user163169

  I would like to remote desktop/VPN from an Ubuntu 13.04 computer (a) to an Ubuntu 13.04 computer(b) so the user(s) on the second machine can see my movements. I would like something a lot like team-viewer or Join.me but these machines do not have Internet but that are attached on a local network and I can VPN to them but that can not see what I am doing and I need them to be able to see my movements.

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• Remote Desktop (Vino-Server) connects but display doesn't work?

  - by kmassada

  Ubuntu comes default with vino-server, I can remote into my machine, and connect to it, however, the display inside my remote client, is a mirror of my own desktop. I tried using one monitor, thinking that's what is the issue but still won't work. (vino-server:3608): EggSMClient-CRITICAL **: egg_sm_client_set_mode: assertion `global_client == NULL || global_client_mode == EGG_SM_CLIENT_MODE_DISABLED' failed 25/07/2012 12:23:58 PM Autoprobing TCP port in (all) network interface 25/07/2012 12:23:58 PM Listening IPv6://[::]:5900 25/07/2012 12:23:58 PM Listening IPv4://0.0.0.0:5900 25/07/2012 12:23:58 PM Autoprobing selected port 5900 25/07/2012 12:23:58 PM Advertising security type: 'TLS' (18) 25/07/2012 12:23:58 PM Re-binding socket to listen for VNC connections on TCP port 5900 in (all) interface 25/07/2012 12:23:58 PM Listening IPv6://[::]:5900 25/07/2012 12:23:58 PM Listening IPv4://0.0.0.0:5900 25/07/2012 12:23:58 PM Clearing securityTypes 25/07/2012 12:23:58 PM Advertising security type: 'TLS' (18) 25/07/2012 12:23:58 PM Clearing securityTypes 25/07/2012 12:23:58 PM Advertising security type: 'TLS' (18) 25/07/2012 12:23:58 PM Advertising authentication type: 'No Authentication' (1) 25/07/2012 12:23:58 PM Re-binding socket to listen for VNC connections on TCP port 5900 in (all) interface 25/07/2012 12:23:58 PM Listening IPv6://[::]:5900 25/07/2012 12:23:58 PM Listening IPv4://0.0.0.0:5900 25/07/2012 12:23:58 PM Clearing securityTypes 25/07/2012 12:23:58 PM Clearing authTypes 25/07/2012 12:23:58 PM Advertising security type: 'TLS' (18) 25/07/2012 12:23:58 PM Advertising authentication type: 'VNC Authentication' (2) 25/07/2012 12:23:58 PM Clearing securityTypes 25/07/2012 12:23:58 PM Clearing authTypes 25/07/2012 12:23:58 PM Advertising security type: 'TLS' (18) 25/07/2012 12:23:58 PM Advertising authentication type: 'VNC Authentication' (2) 25/07/2012 12:23:58 PM Advertising security type: 'VNC Authentication' (2) (vino-server:3608): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent. (vino-server:3608): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent. 25/07/2012 12:24:16 PM [IPv4] Got connection from client static-XXXX.bltmmd.fios.verizon.net 25/07/2012 12:24:16 PM other clients: 25/07/2012 12:24:29 PM Client Protocol Version 3.7 25/07/2012 12:24:29 PM Advertising security type 18 25/07/2012 12:24:29 PM Advertising security type 2 25/07/2012 12:24:30 PM Client returned security type 18 25/07/2012 12:24:30 PM Advertising authentication type 2 25/07/2012 12:24:30 PM Client returned authentication type 2 25/07/2012 12:24:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type -258 25/07/2012 12:24:37 PM Enabling NewFBSize protocol extension for client static-XXXX.bltmmd.fios.verizon.net 25/07/2012 12:24:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type 1464686185 25/07/2012 12:24:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type -259 25/07/2012 12:24:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type -257 (vino-server:3608): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent. 25/07/2012 12:24:55 PM Client static-XXXX.bltmmd.fios.verizon.net gone 25/07/2012 12:24:55 PM Statistics: 25/07/2012 12:24:55 PM key events received 0, pointer events 80 25/07/2012 12:24:55 PM framebuffer updates 43, rectangles 152, bytes 292401 25/07/2012 12:24:55 PM tight rectangles 152, bytes 292401 25/07/2012 12:24:55 PM raw bytes equivalent 11621332, compression ratio 39.744502 25/07/2012 12:25:21 PM [IPv4] Got connection from client static-XXXX.bltmmd.fios.verizon.net 25/07/2012 12:25:21 PM other clients: 25/07/2012 12:25:28 PM Client Protocol Version 3.7 25/07/2012 12:25:28 PM Advertising security type 18 25/07/2012 12:25:28 PM Advertising security type 2 25/07/2012 12:25:28 PM Client returned security type 18 25/07/2012 12:25:29 PM Advertising authentication type 2 25/07/2012 12:25:29 PM Client returned authentication type 2 25/07/2012 12:25:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type -258 25/07/2012 12:25:37 PM Enabling NewFBSize protocol extension for client static-XXXX.bltmmd.fios.verizon.net 25/07/2012 12:25:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type 1464686185 25/07/2012 12:25:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type -259 25/07/2012 12:25:37 PM rfbProcessClientNormalMessage: ignoring unknown encoding type -257 (vino-server:3608): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent. 25/07/2012 12:25:47 PM Client static-XXXX.bltmmd.fios.verizon.net gone 25/07/2012 12:25:47 PM Statistics: 25/07/2012 12:25:47 PM key events received 0, pointer events 7283 25/07/2012 12:25:47 PM framebuffer updates 27, rectangles 82, bytes 113354 25/07/2012 12:25:47 PM tight rectangles 82, bytes 113354 25/07/2012 12:25:47 PM raw bytes equivalent 5831432, compression ratio 51.444431 couple of things I notice, the following error occurs over and over again. the menu error seems to be caused by ubuntu, similar problems occur http://trac.wxwidgets.org/ticket/14292, (vino-server:3608): LIBDBUSMENU-GLIB-WARNING **: Trying to remove a child that doesn't believe we're it's parent. the second one also seem to be a display related issue, can't seem to figure out a solution. I really rather try to fix this issue than have to use the other vnc clients most suggest. (vino-server:3608): EggSMClient-CRITICAL **: egg_sm_client_set_mode: assertion `global_client == NULL || global_client_mode == EGG_SM_CLIENT_MODE_DISABLED' failed

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• Recommendation on remote access setup for accessing customer systems

  - by gregmac

  I'm looking for a product recommendation (open or commercial) that will allow remote access to customer sites for tech support purposes. We need to be able to gain access to help troubleshoot problems on servers. Currently end up using anything from RDP on public IP, to various VPNs that clients happen to have, to webex-type sessions that require lots of interaction from both sides to get things working. This often means a problem that could take 10 minutes to solve takes an extra 30+ minutes messing around trying to get a connection up. There are multiple customer sites, which should NOT have access to each other. At each site, there is anywhere from 1 to 8 servers (Windows 2003 or 2008) that need to be accessed. Support connection to machines even if they're behind a firewall/router with no public IP Be able to selectively allow/deny access from customer site. Customer site should not be able to connect outbound to anywhere else (our systems, or other customer sites) Support multiple users from our end If not a VPN connection (where RDP could be used over top), should support: Remote desktop access, including copy/paste File transfers Preferably would have some way to list all remote systems, showing online/offline. Anyone have any suggestions?

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• Ask How-To Geek: Tiling Windows, iOS Remote Desktop, and Getting a Handle on Windows 7 Libraries

  - by Jason Fitzpatrick

  This week we’re taking a look at how to tile application windows in Windows 7, remote controlling your desktop from iOS devices, and understanding exactly what Windows 7 libraries are. Once a week we dip into our reader mailbag and help readers solve their problems, sharing the useful solutions with you in the process. Read on to see the fixes for this week’s reader dilemmas. Latest Features How-To Geek ETC How To Colorize Black and White Vintage Photographs in Photoshop How To Get SSH Command-Line Access to Windows 7 Using Cygwin The How-To Geek Video Guide to Using Windows 7 Speech Recognition How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? Battlestar Galactica – Caprica Map of the 12 Colonies (Wallpaper Also Available) View Enlarged Versions of Thumbnail Images with Thumbnail Zoom for Firefox IntoNow Identifies Any TV Show by Sound Walk Score Calculates a Neighborhood’s Pedestrian Friendliness Factor Fantasy World at Twilight Wallpaper Hack a Wireless Doorbell into a Snail Mail Indicator

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