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  • Going for Gold

    - by Simple-Talk Editorial Team
    There was a spring in the step of some members of our development teams here at Red Gate, on hearing that on five gold awards at 2012′s SQL Mag Community and Editors Choice Awards. And why not? It’s a nice recognition that their efforts were appreciated by many in the SQL Server community. The team at Simple-Talk don’t tend to spring, but even we felt a twinge of pride in the fact that SQL Scripts Manager received Gold for Editor’s Choice in the Best Free Tools category. The tool began life as a “Down Tools” project and is one that we’ve supported and championed in various articles on Simple-talk.com. Over a Cambridge Bitter in the Waggon and Horses, we’ve often reflected on how nice it would be to nominate our own awards. Of course, we’d have to avoid nominating Red Gate tools in each category, even the free ones, for fear of seeming biased,  but we could still award other people’s free tools, couldn’t we? So allow us to set the stage for the annual Simple-Talk Community Tool awards… Onto the platform we shuffle, to applause from the audience; Chris in immaculate tuxedo, Alice in stunning evening gown, Dave and Tony looking vaguely uncomfortable, Andrew somehow distracted, as if his mind is elsewhere. Tony strides up to the lectern, and coughs lightly…”In the free-tool category we have the three nominations, and they are…” (rustle of the envelope opening) Ola Hallengren’s SQL Server Maintenance Solution (applause) Adam Machanic’s WhoIsActive (cheers, more applause) Brent Ozar’s sp_Blitz (much clapping) “Before we declare the winner, I’d like to say a few words in recognition of a grand tradition in a SQL Server community that continues to offer its members a steady supply of excellent, free tools. It hammers home the fundamental principle that a tool should solve a single, pressing and frustrating problem, but you should only ever build your own solution to that problem if you are certain that you cannot buy it, or that someone has not already provided it free. We have only three finalists tonight, but I feel compelled to mention a few other tools that we also use and appreciate, such as Microsoft’s Logparser, Open source Curl, Microsoft’s TableDiff.exe, Performance Analysis of Logs (PAL) Tool, SQL Server Cache Manager and SQLPSX.” “And now I’ll hand over to Alice to announce the winner.” Alice strides over to the microphone, tearing open the envelope. “The winner,” she pauses for dramatic effect “… is …Ola Hallengren’s SQL Server Maintenance Solution!” Queue much applause and consumption of champagne. Did we get it wrong? What free tool would you nominate? Let us know! Cheers, Simple-Talk Editorial Team (Andrew, Alice, Chris, Dave, Tony)

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  • Silverlight Cream for February 14, 2011 -- #1047

    - by Dave Campbell
    In this Issue: Mohamed Mosallem, Tony Champion, Gill Cleeren, Laurent Bugnion, Deborah Kurata, Jesse Liberty(-2-), Tim Heuer, Mike Taulty, John Papa, Martin Krüger, and Jeremy Likness. Above the Fold: Silverlight: "Binding to a ComboBox in Silverlight : A Gotcha" Tony Champion WP7: "An Ultra Light Windows Phone 7 MVVM Framework" Jeremy Likness Shoutouts: Steve Wortham has a post up discussing Silverlight 5, HTML5, and what the future may bring From SilverlightCream.com: Silverlight 4.0 Tutorial (12 of N): Collecting Attendees Feedback using Windows Phone 7 Mohamed Mosallem is up to number 12 in his Silverlight tutorial series. He's continuing his RegistrationBooth app, but this time, he's building a WP7 app to give attendee feedback. Binding to a ComboBox in Silverlight : A Gotcha If you've tried to bind to a combobox in Silverlight, you've probably either accomplished this as I have (with help) by having it right once, and continuing, but Tony Champion takes the voodoo out of getting it all working. Getting ready for Microsoft Silverlight Exam 70-506 (Part 5) Gill Cleeren has Part 5 of his exam preparation post up on SilverlightShow. As with the others, he provides many external links to good information. Referencing a picture in another DLL in Silverlight and Windows Phone 7 Laurent Bugnion explains the pitfalls and correct way to reference an image from a dll... good info for loading images such as icons for Silverlight in general and WP7 also. Silverlight MVVM Commanding II Deborah Kurata has a part 2 up on MVVM Commanding. The first part covered the built-in commanding for controls that inherit from ButtonBase... this post goes beyond that into other Silverlight controls. Reactive Drag and Drop Part 1 This Drag and Drop with Rx post by Jesse Liberty is the 4th in his Rx series. He begins with a video from the Rx team and applies reactive programming to mouse movements. Yet Another Podcast #24–Reactive Extensions On the heels of his previous post on Rx, in his latest 'Yet Another Podcast', Jesse Liberty chats with Matthew Podwysocki and Bart De Smet about Reactive Extensions. Silverlight 4 February 2011 Update Released Today Tim Heuer announced the release of the February 2011 Silverlight 4 release. Check out Tim's post for information about what's contained in this release. Blend Bits 25–Templating Part 3 In his 3rd Templating tutorial in BlendBits, Mike Taulty demonstrates the 'Make into Control' option rather than the other way around. Silverlight TV 61: Expert Chat on Deep Zoom, Touch, and Windows Phone John Papa interviews David Kelley in the latest Silverlight TV... David is discussing touch in Silverlight and for WP7 and his WP7 apps in the marketplace. Simple Hyperlinkbutton style Martin Krüger has a cool Hyperlink style available at the Expression Gallery. Interesting visual for entertaining your users. An Ultra Light Windows Phone 7 MVVM Framework Jeremy Likness takes his knowledge of MVVM (Jounce), and WP7 and takes a better look at what he'd really like to have for a WP7 framework. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Entity framework createquery question.

    - by Tony Heflin
    I am trying to create a generic search form to use in an EF app. I want to be ably to specify the entity to query at runtime below is a simplified version of the code. cx is the contect object, valuelists is the entity in question. 1: Dim q As String = "select c from intactentities.valuelists as c" 2: Dim x = cx.CreateQuery(Of ValueLists)(q) 3: TextBox1.Text = x.Count This works but I need to remove the hardcoded reference to valuelists in line 3. I expect I am overlooking something simple can anyone suggest a simple solution? Thanks Tony

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  • Good book for a software developer doing part-time (Linux) system administration work

    - by Tony Meyer
    In many smaller organisations, developers often end up doing some system administration work (for obvious reasons). A lot of the time, they have great developer skills, but few system administration skills (perhaps all self-taught), and so have to learn as they go, which is fairly inefficient. Are there canonical (or simply great) books that would help in this situation? More advanced than just using a shell (presumably a developer can do that), but not aimed at someone that hopes to spend many years doing this work. Ideally, something fairly generic (although specific to a distribution would be OK), covering databases, networking, general maintenance, etc, not just one specific task. For the most part, I'm interested in shell-based work (i.e. no GUI installed), although if there's something outstanding I'm missing, please point it out. (As an analogy, replace "system administration" with C, and I'd want K&R, with C++ and I'd want Meyers' "Effective C++").

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  • How to chroot Apache on CentOS?

    - by Jonathan Meyer
    I have been advised by a sysadmin, to run Apache in a chroot jail, in order to prevent that an attacker could take control of server. So my question is: What is the best method to chroot Apache/2.2.3 in RHEL/CentOS 5?, i only use the default modules that comes with Apache like mod_php and also mod_security. I heard of mod_security SecChrootDir but i don't know if it would be suitable for my config, it says that it's recommended only for static file serving in the documentation. Thank you!

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  • Excel: conditionally format a cell using the format of another, content-matching cell

    - by Eric A. Meyer
    I have an Excel spreadsheet where I’d like to be able to create a “key” of formatted cells with unique values, and then in another sheet format cells using the key formatting. So for example, my key is as follows, with one value per cell and the visual formatting indicated in parentheses: A (red background) B (green background) C (blue background) So that’s on one sheet (or in a remote corner of the current sheet—whichever is better). Then, in an area that I mark for conditional formatting, I can type one of those three letters and have the cell where I typed it visually formatted according to the key. So if I type a “B” into one of the conditionally formatted cells, it gets a green background. (Note that I’m using backgrounds here solely for ease of explanation: ideally I want to have all visual formatting copied over, whether it’s foreground color, background color, font weight, borders, or whatever. But I’ll take what I can get, obviously.) And—just to make it extra-tricky—if I change the formatting in the key, that change should be reflected in cells that reference the key. Thus, if I change the “B” formatting in the key from a green background to a purple background, any “B” in the main sheet should switch to the new color. Similarly, it should be possible to add or remove values from the key and have those changes applied to the main data set. I’m okay with the formatting-update-on-key-change being triggered by clicking a button or something. I suspect that if any of this is possible it will require VBA, but I’ve never used it so I’ve no idea where to start if that’s the case. I’m hoping it’s possible without VBA. I know it’s possible to just use multiple conditional formats, but my use case here is that I’m trying to create the above-described capability for someone who isn’t conversant with conditional formatting. I’d like to let them be able to define a key, update it if necessary, and keep on truckin’ without me having to rewrite the spreadsheet’s formatting rules for them. --- UPDATE --- So I think I was a bit unclear about my original request. Let me try again with an image. The image shows the “key” on the left, where values and styles are defined using keyboard and mouse input. On the right, you see the data that should be formatted to match the key. Thus if I type a “C” into a cell in the Data area, it should be blue-backed. Furthermore, if I change the formatting of “C” in the Key to have a purple background, all the “C” cells should switch from blue to purple. For further craziness, if I add more to the Key (say, “D” with a yellow background) then any “D” cells will be styled to match; if I remove a Key entry, then matching values in the Data area should revert to default styling. So. Is that more clear? Is it possible, in whole or in part? I don’t have to use conditional formatting for this; in fact, at this point I suspect I probably shouldn’t. But I’m open to any approach!

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  • Is it possible to disable the retry mechanism in Exim

    - by Tony Meyer
    I have a very simple Exim configuration that's just forwarding all mail to a set of destination addresses. When immediate delivery to an address fails, the message is added to the queue (and then processed by the retry rules). I want to change this so that if immediately delivery fails, the message is :blackhole:d. (It's ok if a bounce is generated instead, as I'll just redirect the bounce to the :blackhole:). This needs to occur for temporary failures (i.e. 4xx) as well as permanent (i.e. 5xx) ones. I understand that this means that if delivery can't be done immediately the message will be permanently and irretrievably lost. In this particular context, that isn't a problem. Reading over this, it sounds suspiciously like "how can I improve my spamming Exim server". That really isn't what this is for, and if you can figure out a way I can prove that, I'm happy to do so!

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  • 'Multi' partition recipe from Ubuntu alternate install CD without preseed

    - by Nick Meyer
    The Ubuntu/Debian installer includes a built-in guided partitioning recipe, called 'multi', which creates separate /home, /usr, /var, and /tmp partitions. It can be selected by starting the installer with a preseed file. You can see it described in the Karmic install guide: # You can choose one of the three predefined partitioning recipes: # - atomic: all files in one partition # - home: separate /home partition # - multi: separate /home, /usr, /var, and /tmp partitions d-i partman-auto/choose_recipe select atomic Is there any way to use guided partitioning with this recipe from the Ubuntu alternate install CD without the need to create a preseed file?

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  • Find edited Word attachment opened via Windows Mail (Vista)

    - by Tony Meyer
    If you open (not save) a Word attachment in Windows Mail, then it will open the document up in Microsoft Word. This is saved somewhere, and you can edit the file and save it (i.e. no "save as" dialog appears). If you then close Word without explicitly saving the file somewhere, how do you then find the edited file? (Assuming that it can be found, and isn't automatically deleted). Windows Search does not find the file (presumably because it's in the folders that are excluded from search).

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  • How to get iTunes to recognize that certain ID3 tags have been removed from files?

    - by Nick Meyer
    I use MusicBrainz Picard to manage the ID3 tags on my MP3 collection and iTunes for playing them and managing my iPod. I have Picard set to remove the Composer tag from any files that don't also contain the word "Classical" in the Genre tag. I've run Picard and it has removed the Composer tag from many of my files. However, iTunes keeps displaying the old value of the Composer field. I have tried right-clicking on the file to update, choosing "Get Info" and clicking OK. This has no effect on the Composer field when it has been removed entirely; it only refreshes the displayed value when it has been changed from one non-empty value to another. How can I get iTunes to stop showing the old values for tags that have been removed? Please note I don't want to lose other iTunes metadata such as ratings and play counts, so removing the files from the iTunes library and re-adding them is not an option.

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  • Client unable to access OWA website after temporarily changing SSL certificate on the server

    - by Lorenz Meyer
    I have the following issue: One client computer (Windows XP) cannot access the OWA website. All other client computers can (Except another one in the same remote office). How this happened: I temporarily changed the SSL certificate on the Exchange Server yesterday. After a few minutes, I reverted back, an now the same certificate that was installed for years is back again. During these few minutes, they were in OWA on this computer and got a certificate error. What exactly happens: Internet Explorer displays the error Internet Explorer cannot display the webpage, Firefox displays The connection was reset and Crome shows This webpage is not available. The connection to ... was interrupted. What I already did to try to get this working: Restart the client computer Restart the exchange server Deleted Internet Explorer browsing history In IE, Internet Options, tab Content, under Certificates deletes SSL cache Restored Internet Explorer to the default parameters I looked into certmgr.msc, but did not find a certificate related to the issue What could I do else to narrow down the origin of this problem (or better: resolve it) ? Can you give any advice ?

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  • Speeding up Connection Between Computer and Wireless/Bridged Router

    - by Justian Meyer
    Hey everyone, I looked through other questions, but didn't find useful responses. Our main computer has a dl speed of 6 Mbps, but some of our other computers are getting only 40-200 Kb! The router is wireless, but all computers are connected using a Netgear Wall-Plugged Bridge XE102, which transmits information via the building's powerline. It can't be the hardware itself, however, because some computers still manage decent speeds. The computers afflicted are running on Microsoft XP Service Packs 2 and 3, but so are computers that are totally functional. These speeds severely impede on productivity and are excruciatingly frustrating when trying to cram in time in the early hours. Could it be an issue with the computer? Location? Router? Many thanks in advance, Justian

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  • Exchange 2010 - Certificate error on internal Outlook 2013 connections

    - by Lorenz Meyer
    I have an Exchange 2010 and Outlook 2003. The exchange server has a wildcard SSL certificate installed *.domain.com, (for use with autodiscover.domain.com and mail.domain.com). The local fqdn of the Exchange server is exch.domain.local. With this configuration there is no problem. Now I started upgrading all Outlook 2003 to Outlook 2013, and I start to get consistently a certificate error in Outlook : The Name on the security certificate is invalid or does not match the name of the site I understand why I get that error: Outlook 2013 is connecting to exch.domain.local while the certificate is for *.domain.com. I was ready to buy a SAN (Subject Alternate Names) Certificate, that contains the three domains exch.domain.local, mail.domain.com, autodiscover.domain.com. But there is a hindrance: the certificate provider (in my case Godaddy) requires that the domain is validated as being our property. Now it is not possible for an internal domain that is not accessible from the internet. So this turns out not to be an option. Create self-signed SAN certificate with an Enterprise CA is an other option that is barely viable: There would be certificate error with every access to webmail, and I had to install the certificate on all Outlook clients. What is a recommended viable solution ? Is it possible to disable certificate checking in Outlook ? Or how could I change the Exchange server configuration so that the public domain name is used for all connections ? Or is there another solution I'm not thinking of ? Any advice is welcome.

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  • Fatal error: Out of memory (allocated ...) (tried to allocate ... bytes) not due to memory_limit setting

    - by Lorenz Meyer
    Since a few days, I get the following error on my server: Fatal error: Out of memory (allocated 262144) (tried to allocate 393216 bytes) Usually this error is due to a memory consumption that is exceeding the configured memory_limit, but in my case there is no relation. The memory_limit is set to 128MB, and in this case, we not even reach 1MB. Also the server does not have a big load, in fact it is an intranet server, and there are just a few people conected to it. System: Windows Server 2003, 1Go RAM, only 600 MB used. Apache 2.2.4 PHP 5.2.3 This error is appearing randomly. The memory limit reached also is randomly between a few kB to a few MB. Sometimes restarting Apache is required to get rid of the error, sometimes it disapears itself. Restarting Apache or the entire server helps temporarily. Where could this problem come from ? How could I narrow down the error source ?

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  • Trouble pre-populating drop down and textarea from MySQL Database

    - by Tony
    I am able to successfully pre-populate my questions using the following code: First Name: <input type="text" name="first_name" size="30" maxlength="20" value="' . $row[2] . '" /><br /> However, when I try to do the same for a drop down box and a textarea box, nothing is pre-populated from the database, even though there is actual content in the database. This is the code I'm using for the drop down and textarea, respectively: <?php echo ' <form action ="edit_contact.php" method="post"> <div class="contactfirstcolumn"> Prefix: <select name = "prefix" value="' . $row[0] . '" /> <option value="blank">--</option> <option value="Dr">Dr.</option> <option value="Mr">Mr.</option> <option value="Mrs">Mrs.</option> <option value="Ms">Ms.</option> </select><br />'; ?> AND Contact Description:<textarea id = "contactdesc" name="contactdesc" rows="3" cols="50" value="' . $row[20] . '" /></textarea><br /><br /> It's important to note that I am not receiving any errors. The form loads fine, however without the data for the drop down and textarea fields. Thanks! Tony

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  • Silverlight Cream for February 09, 2011 -- #1044

    - by Dave Campbell
    In this Issue: Vikas, Tony Champion, Peter Kuhn, Ollie Riches, Rich Griffin, Rob Eisenberg, Andrea Boschin, Rudi Grobler(-2-), Jesse Liberty, Dan Wahlin, Roberto Sonnino, Deborah Kurata. Above the Fold: Silverlight: "Silverlight double click event" Vikas WP7: "Logging in Silverlight and WP7 with MVVM Light" Tony Champion XNA: "XNA for Silverlight developers: Part 3 - Animation (transforms)" Peter Kuhn Shoutouts: Vikas deserves congratulations for passing the beta Silverlight 4 exam, but in the process he has a great list of resources to help you do the same: Exam 70-506 ( TS: Silverlight 4, Development ) From SilverlightCream.com: Silverlight double click event Vikas demonstrates 3 ways to come up with a double-click in Silverlight: Timer, Rx Framework, and Behavior with code for each. Logging in Silverlight and WP7 with MVVM Light Tony Champion is discussing logging... and since he finds himself doing it in every project, he's setting up an extensible solution he can reuse and is doing so with MVVMLight XNA for Silverlight developers: Part 3 - Animation (transforms) Peter Kuhn has part 3 of his XNA for WP7 series up at SilverlightShow. In this 3rd tutorial, Peter is discussing animation with Transformations.... remember... this is XNA! WP7Contrib: Location Push Model Ollie Riches posts from the WP7C and discusses how they provide an interface for location service by abstracting away the GeoCoordinateWatcher class and provide a clean push model using the IObservable as the return types for all variants. WP7 Contrib – When messaging becomes messy and services shine Rich Griffin pulls another post up from WP7C where he discusses swapping out using Service Styles rather than Messenger Styles... in his words "when we start getting friction trying to bend the framework api to do something that it was not really meant for its time to use something [that] solves the problem better" Herding Code 104: Rob Eisenberg on Caliburn Micro Rob Eisenberg is interviewed on the latest Herding Code, talking about his baby, Caliburn Micro, and tons of other stuff as well... just check out the list of links generated for this show. Windows Phone 7 - Part #4: The application lifecycle Andrea Boschin has part 4 of his WP7 tutorial series up at SilverlightShow... In this tutorial he does a complete run-down the the WP7 Application Life-Cycle Simple Error Reporting on WP7 Rudi Grobler has a code snippet up that, with the end-user's permission of course, emails problem reports back to you... very cool idea. Simple Error Reporting on WP7 REDUX Rudi Grobler demonstrates using the Coding4Fun toolkit to display an exception prompt to the user... and then possibly email the report to you..see Rudi's other post on that. Creating An Application Bar–Don’t Panic In his latest (number 31) WP7 From Scratch episode, Jesse Liberty takes on the ApplicationBar, and uses Blend to get the job done easier. Syncing Data with a Server using Silverlight and HTTP Polling Duplex Dan Wahlin revisits some older posts of his about Push technologies in Silverlight, and provides some great insight (and code) into Http Polling Duplex Quick WPF/Silverlight tips to make great videos of your apps Roberto Sonnino has some great tips on making awesome videos of your WPF or Silverlight app. Simple Silverlight MVVM Base Class Deborah Kurata has her take at a good MVVM base class as the subject of her latest post... good points and good code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • SQLUG Events - London/Edinburgh/Cardiff/Reading - Masterclass, NoSQL, TSQL Gotcha's, Replication, BI

    - by tonyrogerson
    We have acquired two additional tickets to attend the SQL Server Master Class with Paul Randal and Kimberly Tripp next Thurs (17th June), for a chance to win these coveted tickets email us ([email protected]) before 9pm this Sunday with the subject "MasterClass" - people previously entered need not worry - your still in with a chance. The winners will be announced Monday morning.As ever plenty going on physically, we've got dates for a stack of events in Manchester and Leeds, I'm looking at Birmingham if anybody has ideas? We are growing our online community with the Cuppa Corner section, to participate online remember to use the #sqlfaq twitter tag; for those wanting to get more involved in presenting and fancy trying it out we are always after people to do 1 - 5 minute SQL nuggets or Cuppa Corners (short presentations) at any of these User Group events - just email us [email protected] removing from this email list? Then just reply with remove please on the subject line.Kimberly Tripp and Paul Randal Master Class - Thurs, 17th June - LondonREGISTER NOW AND GET A SECOND REGISTRATION FREE*The top things YOU need to know about managing SQL Server - in one place, on one day - presented by two of the best SQL Server industry trainers!This one-day MasterClass will focus on many of the top issues companies face when implementing and maintaining a SQL Server-based solution. In the case where a company has no dedicated DBA, IT managers sometimes struggle to keep the data tier performing well and the data available. This can be especially troublesome when the development team is unfamiliar with the affect application design choices have on database performance.The Microsoft SQL Server MasterClass 2010 is presented by Paul S. Randal and Kimberly L. Tripp, two of the most experienced and respected people in the SQL Server world. Together they have over 30 years combined experience working with SQL Server in the field, and on the SQL Server product team itself. This is a unique opportunity to hear them present at a UK event which will:>> Debunk many of the ingrained misconceptions around SQL Server's behaviour >> Show you disaster recovery techniques critical to preserving your company's life-blood - the data >> Explain how a common application design pattern can wreak havoc in the database >> Walk through the top-10 points to follow around operations and maintenance for a well-performing and available data tier! Where: Radisson Edwardian Heathrow Hotel, LondonWhen: Thursday 17th June 2010*REGISTER TODAY AT www.regonline.co.uk/kimtrippsql on the registration form simply quote discount code: BOGOF for both yourself and your colleague and you will save 50% off each registration – that’s a 249 GBP saving! This offer is limited, book early to avoid disappointment.Wed, 23 JunREADINGEvening Meeting, More info and registerIntroduction to NoSQL (Not Only SQL) - Gavin Payne; T-SQL Gotcha's and how to avoid them - Ashwani Roy; Introduction to Recency Frequency - Tony Rogerson; Reporting Services - Tim LeungThu, 24 JunCARDIFFEvening Meeting, More info and registerAlex Whittles of Purple Frog Systems talks about Data warehouse design case studies, Other BI related session TBC Mon, 28 JunEDINBURGHEvening Meeting, More info and registerReplication (Components, Adminstration, Performance and Troubleshooting) - Neil Hambly Server Upgrades (Notes and Best practice from the field) - Satya Jayanty Wed, 14 JulLONDONEvening Meeting, More info and registerMeeting is being sponsored by DBSophic (http://www.dbsophic.com/download), database optimisation software. Physical Join Operators in SQL Server - Ami LevinWorkload Tuning - Ami LevinSQL Server and Disk IO (File Groups/Files, SSD's, Fusion-IO, In-RAM DB's, Fragmentation) - Tony RogersonComplex Event Processing - Allan MitchellMany thanks,Tony Rogerson, SQL Server MVPUK SQL Server User Grouphttp://sqlserverfaq.com"

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  • CRM@Oracle Series: Showcasing Innovation with Oracle Customer Hub

    - by tony.berk
    When is having too many customers a challenge? It is not something too many people would complain about. But from a data perspective, one challenge is to keep each customer's data consistent across multiple enterprise systems such as CRM, ERP, and all of your other related applications. Buckle your seat belts, we are going a bit technical today... If you have ever tried it, you know it isn't easy. If you haven't, don't go there alone! Customer data integration projects are challenging and, depending on the environment, require sharp, innovative people to succeed. Want to hear from some guys who have done it and succeeded? Here is an interview with Dan Lanir and Afzal Asif from Oracle's Applications IT CRM Systems group on implementing Oracle Customer Hub and innovation. For more interesting discussions on innovation, check out the Oracle Innovation Showcase.

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  • John Burke's Weclome to the Applications Strategy Blog

    - by Tony Ouk
    Hi I'm John Burke and I'm the group Vice President of Oracle's Applications Business Unit.  Thanks for stopping by our Applications blog today.  The purpose of this site is to provide you, our customers, with timely, relevant, and balanced information about the state of the applications business, both here at Oracle and industry-wide. So on this site, you'll find information about Oracle's application products, how our customers have used those products to transform their businesses, and general industry trends which might help you craft YOUR applications roadmap.  So right now I'm walking to meet with one of Oracle's development executives.  I also plan to talk to Oracle customers and leading industry analysts.  I plan to provide a complete and balanced view of the total applications landscape.  I hope you check back often and view our updates.

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  • CRM@Oracle Series: Sales Pipeline Visibility

    - by tony.berk
    Can you see it? Should you see it all? Who else should see it? Can their manager see it? What is it? Today's slidecast discusses the popular topic of sales pipeline visibility within a CRM application and how Oracle implemented visibility in our global implementation of Siebel CRM. This post is next in the CRM@Oracle Series, which discusses Oracle's internal use of Oracle CRM products such as Siebel CRM and Oracle CRM On Demand. Oracle's requirements include a variety of different organizations, roles and responsibilities. Oracle's Applications IT CRM Systems team, responsible for deploying Siebel CRM within Oracle, implemented a number of creative solutions to address the requirements, and they are shared in the slidecast. CRM@Oracle - Sales Pipeline Visibility Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM products. We want to hear from you! If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list. In the meantime, enjoy today's update on the CRM@Oracle series.

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  • CRM at Oracle Series: Email Marketing

    - by tony.berk
    Anyone doubt that companies are sending more and more emails out to their existing customers and prospects? Effective email marketing requires a scalable platform which integrates with your CRM system. The email marketing system should also have key capabilities to ensure your maximizing your investment such as handling email bounces and click thru, tracking open messages and adhering to customer opt out and other personalization options. As part of the "CRM at Oracle" series, we've discussed other marketing topics including web marketing integration, real-time decisions and marketing business intelligence. Today's "CRM at Oracle" slidecast discusses how Oracle replaced a number of legacy "bulk" email systems with Siebel Email Marketing and is taking advantage of key functionality and integration to other Siebel CRM components. CRM at Oracle: Email Marketing Click here to learn more about Siebel Email Marketing and other Siebel Marketing products. Are you enjoying the CRM at Oracle Series? We are working on more topics for this year, but if there is a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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  • Pie Charts Just Don't Work When Comparing Data - Number 10 of Top 10 Reasons to Never Ever Use a Pie

    - by Tony Wolfram
    When comparing data, which is what a pie chart is for, people have a hard time judging the angles and areas of the multiple pie slices in order to calculate how much bigger one slice is than the others. Pie Charts Don't Work A slice of pie is good for serving up a portion of desert. It's not good for making a judgement about how big the slice is, what percentage of 100 it is, or how it compares to other slices. People have trouble comparing angles and areas to each other. Controlled studies show that people will overestimate the percentage that a pie slice area represents. This is because we have trouble calculating the area based on the space between the two angles that define the slice. This picture shows how a pie chart is useless in determing the largest value when you have to compare pie slices.   You can't compare angles and slice areas to each other. Human perception and cognition is poor when viewing angles and areas and trying to make a mental comparison. Pie charts overload the working memory, forcing the person to make complicated calculations, and at the same time make a decision based on those comparisons. What's the point of showing a pie chart when you want to compare data, except to say, "well, the slices are almost the same, but I'm not really sure which one is bigger, or by how much, or what order they are from largest to smallest. But the colors sure are pretty. Plus, I like round things. Oh,was I suppose to make some important business decision? Sorry." Bad Choices and Bad Decisions Interaction Designers, Graphic Artists, Report Builders, Software Developers, and Executives have all made the decision to use pie charts in their reports, software applications, and dashboards. It was a bad decision. It was a poor choice. There are always better options and choices, yet the designer still made the decision to use a pie chart. I'll expore why people make such poor choices in my upcoming blog entires. (Hint: It has more to do with emotions than with analytical thinking.) I've outlined my opinions and arguments about the evils of using pie charts in "Countdown of Top 10 Reasons to Never Ever Use a Pie Chart." Each of my next 10 blog entries will support these arguments with illustrations, examples, and references to studies. But my goal is not to continuously and endlessly rage against the evils of using pie charts. This blog is not about pie charts. This blog is about understanding why designers choose to use a pie chart. Why, when give better alternatives, and acknowledging the shortcomings of pie charts, do designers over and over again still freely choose to place a pie chart in a report? As an extra treat and parting shot, check out the nice pie chart that Wikipedia uses to illustrate the United States population by state.   Remember, somebody chose to use this pie chart, with all its glorious colors, and post it on Wikipedia for all the world to see. My next blog will give you a better alternative for displaying comparable data - the sorted bar chart.

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  • CRM@Oracle Series: Forecasting

    - by tony.berk
    What do you trust more: the weather forecast or your sales forecast? I hope the answer is your sales forecast! Either way, would your sales forecast be more accurate if sales management had visibility into what the sales reps are forecasting and what has changed since the last forecast? What if management could adjust forecasts for accuracy based on analytic tools? Today's slidecast discusses sales forecasting and how Oracle implemented forecasting in our global implementation of Siebel CRM, including the steps involved to roll up the forecast. CRM@Oracle - Forecasting Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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