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• "My stuff" vs. "Your stuff" in UI texts

  - by John Isaacks

  When refering to a users stuff should you use My or Your, for example: My Cart | My Account | My Wishlist Or Your Cart | Your Account | Your Wishlist I found this article that argues for the use of your. It says flikr does this. It also says MySpace and MyYahoo are wrong. I also noticed today that Amazon uses the term Your. However, I have heard they are the masters at testing variations and finding the best one, so what you see on their site might be the best variation, or simply something they are currently testing. I personally like the way my looks better, but thats just my opinion. What do you think? What will hever the better impact on customers? Does it really even matter?

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• Breadcrumbs in a modern web application, make sense? [on hold]

  - by Xtreme Biker

  I'm currently beginning with the development of a new web application. The whole web application is going to be bookmarkable and all the pages accesible via GET requests and url parameters. Having said that, let's suppose I've got three entities in my application, Customer, Team and City. Each Customer and Team belong to a city and I've got a city-detail page which displays the detail for a concrete city. So next navigation cases are possible: Customers - Customer detail (id=2) - City detail (id=3) Football teams - Team detail (id=5) - City detail (id=3) Cities - City detail (id=3) There are three possible ways of ending up in a city detail view. My question is, does it make sense to implement a breadcrumb to show such a history, having it available in the browser itself? Would it be more appropiate to show a breadcrumb with the last case, no matter where we're coming from (hierarchical breadcrumb)? That's what Jakob Nielsen points out here: Offering users a Hansel-and-Gretel-style history trail is basically useless, because it simply duplicates functionality offered by the Back button, which is the Web’s second-most-used feature. A history trail can also be confusing: users often wander in circles or go to the wrong site sections. Having each point in a confused progression at the top of the current page doesn’t offer much help. Finally, a history trail is useless for users who arrive directly at a page deep within the site. Also, even if the history trail seems the most natural way to implement it, it requires an extra effort to keep the whole track being HTTP a stateless mean.

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• Best way to let users choose country/language when submiting an URL to a directory

  - by Claudiu

  Hi all, I want to offer the user the possibility to add the country/language for websites they would submit to a fairly simple website directory. I have a folder with flags from http://www.famfamfam.com/lab/icons/flags/ . The flag images are named according to the ISO 3166-1 alpha-2 country codes, meaning that I could make a PHP script that would be able to retrieve images and the name of the country retrieved from the image name (not the full name, but it wouldn't be necessary). Just to make things clearer, I couldn't find a proper combo-box jQuery plugin for my needs (that would act exactly like the native but with an icon before the text) and don't really have the time to develop one on my own. Considering the number of images, I also wouldn't just display them all with a radio box near them. Also, having a classic drop-down list would be a nightmare for me as I would have to assign the short country name manually to each entry, or do it once for every country. Offering the user a dropdown list with the short country names but no flag near them would also be unfriendly and confusing. The idea is that every website featured in the directory would have the country flag icon near it. I have the images named properly but I don't know how to let the user choose the right image for their website. Any idees? Thank you all in advance! EDIT Temporary solution is this file: http://www.andrewpatton.com/countrylist.csv It contains a list of countries including various other info, like the short country name, the same name that's used for the flag images. I can take that information and have a classic like this: <select name="countries"> <option value="ro">Romania</option> <option value="ie">Ireland</option> <!-- and so on --> </select> Still, If anybody has a better idea...

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• High end mobile workstations with pointer stick

  - by Elijah Lynn

  I am looking for a list of higher end mobile workstations that run Ubuntu/Kubuntu well and also have a hardware pointer stick. Here's an illustration of one (from sciencesurvivalblog): I wouldn't mind getting a Macbook Pro and wiping it but they refuse to use pointer sticks and to me, they are extremely efficient. I see a lot of potential for Lenovo thinkpads as well. System 76 said they have no plans to implement a hardware pointer stick so that leaves them out as well. Any ideas?

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• How to get useful feedback/bug reports from users

  - by Mikael Eliasson

  I'm sure most webmasters have recived a mail like this: Creating [insert item here] is not working! When you check it out there is no general problem with the function but rather the user has discovered an edge case. Almost every mail I get is like this and in the long run it gets a bit annoying to always have to ask the user for more information. Is there anything I can do to get my users provide more useful feedback? Right now I have a mailto: for the webmaster mail in the page footer. I was thinking of changing this so that they have to report through a form on the site. Anyone got any experience with this? Do you get better/more reports by having a feedback form instead of giving the users the email?

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• What hinders Ubuntu from getting traction in the professional field? [closed]

  - by Prasad

  If this is not the place to ask this, please forgive this Ubuntu cub, I want to ask, what do people do with Ubuntu? As an Ask Ubuntu user I can see that most of the users (including myself) are asking questions about entertainment related problems. Is that all? No commercial use with it? Do people make fun of Ubuntu or just pretending to be Ubuntu users and use Windows secretly? Please don't hate me or make fun of me, I know lots of people trying to make Ubuntu even better, and I know it's better than Windows (if Adobe software just work on Ubuntu, I won't see Windows logo on my monitor anymore). What hinders Ubuntu from getting traction in the professional field?

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• Best way to let users choose country/language when submiting an URL to a directory

  - by Claudiu

  I want to offer the user the possibility to add the country/language for websites they would submit to a fairly simple website directory. I have a folder with flags from http://www.famfamfam.com/lab/icons/flags/ . The flag images are named according to the ISO 3166-1 alpha-2 country codes, meaning that I could make a PHP script that would be able to retrieve images and the name of the country retrieved from the image name (not the full name, but it wouldn't be necessary). Just to make things clearer, I couldn't find a proper combo-box jQuery plugin for my needs (that would act exactly like the native but with an icon before the text) and don't really have the time to develop one on my own. Considering the number of images, I also wouldn't just display them all with a radio box near them. Also, having a classic drop-down list would be a nightmare for me as I would have to assign the short country name manually to each entry, or do it once for every country. Offering the user a dropdown list with the short country names but no flag near them would also be unfriendly and confusing. The idea is that every website featured in the directory would have the country flag icon near it. I have the images named properly but I don't know how to let the user choose the right image for their website. Any idees? Thank you all in advance! EDIT Temporary solution is this file: http://www.andrewpatton.com/countrylist.csv It contains a list of countries including various other info, like the short country name, the same name that's used for the flag images. I can take that information and have a classic like this: <select name="countries"> <option value="ro">Romania</option> <option value="ie">Ireland</option> <!-- and so on --> </select> Still, If anybody has a better idea...

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• Are there well-known examples of web products that were killed by slow service?

  - by Jeremy Wadhams

  It's a basic tenet of UX design that users prefer fast pages. http://www.useit.com/alertbox/response-times.html http://www.nytimes.com/2012/03/01/technology/impatient-web-users-flee-slow-loading-sites.html?pagewanted=all It's supposedly even baked into Google's ranking algorithm now: fast sites rank higher, all else being equal. But are there well known examples of web services where the popular narrative is "it was great, but it was so slow people took their money elsewhere"? I can pretty easily think of example problems with scale (Twitter's fail whale) or reliability (Netflix and Pinterest outages caused by a single datacenter in a storm). But can (lack of) speed really kill?

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• Using Ubuntu without any knowledge of Linux

  - by Kiran Aaditya Jhonny

  Can I still install and use Ubuntu without any basic knowledge of a Linux operating system - do I need any background knowledge of Linux to use Ubuntu? If so, what will be the limits of my experience? Also, I heard from http://www.whylinuxisbetter.net/ that I don't need any drivers for hardware and peripherals. Can somebody shed some light on this statement? P.S. I don't know if these questions have been asked yet, I searched for these (maybe I didn't search hard enough), but I didn't find any.

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• How are typical users expected to read the documentation in /usr/share/doc?

  - by ændrük

  I only recently learned that there is a huge pile of documentation in /usr/share/doc. How on earth is a typical user supposed to find out about that? It seems like much of it is gzipped, and inaccessible with administrative privileges: $ gunzip examples/letter.tex.gz gzip: examples/letter.tex: Permission denied Are users expected to duplicate each item in their home directory just to read it, or is there a less tedious solution? This arrangement hardly seems conducive to regular browsing. How do normal people read this documentation?

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• Why, when on Kubuntu I lose internet connection, am I unable to reconnect?

  - by Jonathan

  Using Kubuntu 11.10. Sony Vaio computer. Network controller: Intel Corporation WiFi Link 5100. If I connect to a wireless network, and the signal drops, then I am unable to connect to any network without a reboot. I can assure that the issue has nothing to do with the computer going to sleep, as I have experienced the above while using my computer continuously. Here is exactly what happens: Connect to network (at University, where the connection is not so great). The connection is broken There are three other possible networks available, but none of them can be connected to. I have tried off and on sometimes for hours. I am always able to reestablish a connection after a reboot. I can only think of two explanations. The first is that a temp file is corrupted when the internet connection is abruptly dropped. The second is that my computer actually corrupts something before the loss of internet connection, which causes the loss in signal, and inability to reconnect. However, I am not confident that my explanations are complete, nor do I have any idea how to test these things.

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• How do you conquer the challenge of designing for large screen real-estate?

  - by Berin Loritsch

  This question is a bit more subjective, but I'm hoping to get some new perspective. I'm so used to designing for a certain screen size (typically 1024x768) that I find that size to not be a problem. Expanding the size to 1280x1024 doesn't buy you enough screen real estate to make an appreciable difference, but will give me a little more breathing room. Basically, I just expand my "grid size" and the same basic design for the slightly smaller screen still works. However, in the last couple of projects my clients were all using 1080p (1920x1080) screens and they wanted solutions to use as much of that real estate as possible. 1920 pixels across provides just under twice the width I am used to, and the wide screen makes some of my old go to design approaches not to work as well. The problem I'm running into is that when presented with so much space, I'm confronted with some major problems. How many columns should I use? The wide format lends itself to a 3 column split with a 2:1:1 split (i.e. the content column bigger than the other two). However, if I go with three columns what do I do with that extra column? How do I make efficient use of the screen real estate? There's a temptation to put everything on the screen at once, but too much information actually makes the application harder to use. White space is important to help make sense of complex information, but too much makes related concepts look too separate. I'm usually working with web applications that have complex data, and visualization and presentation is key to making sense of the raw data. When your user also has a large screen (at least 24"), some information is out of eye sight and you need to move the pointer a long distance. How do you make sure everything that's needed stays within the visual hot points? Simple sites like blogs actually do better when the width is constrained, which results in a lot of wasted real estate. I kind of wonder if having the text box and the text preview side by side would be a big benefit for the admin side of that type of screen? (1:1 two column split). For your answers, I know almost everything in design is "it depends". What I'm looking for is: General principles you use How your approach to design has changed I'm finding that i have to retrain myself how to work with this different format. Every bump in resolution I've worked through to date has been about 25%: 640 to 800 (25% increase), 800 to 1024 (28% increase), and 1024 to 1280 (25% increase). However, the jump from 1280 to 1920 is a good 50% increase in space--the equivalent from jumping from 640 straight to 1024. There was no commonly used middle size to help learn lessons more gradually.

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• Nautilus statusbar visibilty - Quickly check free space

  - by Jeremy

  In prior versions, I would open Nautilus and check the statusbar, which would tell me how much free space there is. Now, the statusbar isn't shown by default. I know you can enable it from the View menu, but 99% of users won't do that (and I'd rather not do that, if possible). So, is there some new recommended way to keep tabs on hard drive usage? Or is there maybe some other method that I should have been using in the past but never noticed?

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• How to ask developers to think about high resolution screens

  - by WhiteWind

  I just got a ASUS N56VZ laptop, and it`s all good, but the screen resolution 1920x1080px. I am not asking, how to scale ui elements. If someone is interested I have found some tricks: increase font size in system settings increase unity dock size in MyUnity or system settings in modern Ubuntu versions. tweak userChrome.js of FireFox to make buttons|panels|icons larger add DefaultZoomLevel extension to FireFox to make it zoom pages initially. But all of it is miserable, because there are some big bugs: window decoration elements are way too small to pick them with mouse. I can't scale window easily and I can't position my cursor fast on the close|maximize buttons. Tuning lines like in sound volume dialog are hardly clickable at all. Unity top panel (status panel & tray) hardly can contain the bigger font, so it looks ugly, but icons are still the same. Sometimes I can`t read text, as it is cropped (and I cant scale some dialogs as it has fixed size) Chromium is not usable at all (ok, it's not Ubuntu problem, but the problem still exists) JAVA applications are not scalable (same as above) In FF I am able to get descent results in most cases, but multiplication of system font increase and browser font increase makes system controls (combobox, lists, drop down lists) extremely big, so I cant even control the zoom level on the page. IMHO, we should post a bug report (but what kind of bug?) and vote for it! The problem is even deeper, but at least we should ask developers to think about it. So my question is: how can I post a report (the right words and right place) and how can we (who already has that problem, or who want it to be solved before hardware upgrade) vote for faster solution. Any ideas?

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• SEO perspective on non existent directory base in URL?

  - by Sandro Dzneladze

  I'm wondering if there will be any SEO/readability/memorability benefit to using this kind of URL structure for my upcoming project: www.moviereviews.com/movie/name? Considering that /movie is not a real directory. So that page doesn't exist. Something similar to wordpress /category/ base that is used purely for content separation on the site. What do you think? For user it will be beneficial, if domain doesn't signal what content is about my extra dir will tell what it is about. Correct? But from SEO perspective?

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• Is the Windows Start button an example of poor mapping? [migrated]

  - by user336359

  In my recent course on HCI, I've been told that start button on Windows systems is an example of poor mapping. The reason for that, as explained in materials, is that it doesn't start anything, but rather reveals a menu. I think that this is only valid if you approaching this from low level of abstraction (meaning that the button must start something). If you on the other hand take a view on this from higher level of abstraction, as of "Place where I start most of my tasks", i.e. This is the place where you are start*ing the task of switching off your computer This is the place where you are start*ing the task of searching for something on your computer This is the place where you are start*ing the task of running a program This is the place where you are start*ing the task ... Then I think it makes perfect sense and has perfect mapping. Is this a sensible interpretation?

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• What are the different ways of making a Joomla! website mobile friendly?

  - by Treebranch

  I am involved in the development of a number of Joomla! websites and we would like to make these websites mobile friendly. I have done a bit of searching online and I can't seem to find any standard way of doing this. I have have come across a few Joomla! extensions that claim to make themselves mobile friendly for this device or that device. However, I am weary to just start trying these out. Do any of you know of standard ways to make a Joomla! site mobile friendly?

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• Does a program need to respond straight to the point or politely? [migrated]

  - by Fabian Bigler

  I wonder if it's better if the program responds straight to the point or politely. Consider the following example: The user clicks a button to print something based on a template. However, the template does not exist. Which feedback would you prefer: The template is not defined yet. Please make sure to set the template before you print it out. Make sure to configure the template before printing. The first statement is more polite. The user feels treated well. The second statement is more straight forward and faster understood. What is generally better?

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• Search Result Organization

  - by Vecta

  I'm creating an AJAX live search on a website I'm working on. Users will select values from a few dropdowns and a list of products will be returned based on what they select. Some possible fields would be: color, model, make, etc. What type of organization of search results do users tend to find most useful? Is it better to lump them all together (alphabatized) or is it more useful to lump them together by make? In the past I've tended to group them by "make" but I'm not concerned that this will continually force some items with a make toward the end of the alphabet always to the bottom of the list. Any tips are greatly appreciated.

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• Delete action on a user management system [migrated]

  - by šljaker

  I'm working on User Management System in ASP.NET MVC3. Administrator/Editor can search, insert, update and delete other users from the system. What should I do when admin/editor clicks on Delete user link? Should I redirect him to new yes/no confirmation page or display some jquery popup window? Should I then redirect him to the home page and display message The user has been successfully deleted from the system, or simple redirection should be just fine?

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• If the bug is 5+ years old, then is it a feature?

  - by Job

  Allow me to add details: I work at an institutional place with many coders, testers, QA analysts, product owners, etc. and here is something that bugs me: We have been able to sell crappy (albeit pretty functional) software for over a decade. It has many features and the product is competitive, but there are a some serious bugs out there, as well as thousands of "paper cuts" - little annoyances that clients need to get used to. It pains me to look at some of the things because I firmly believe that if computers do not help to make our lives easier, then we should not use them. I have confidence in my colleagues - they are smart, able, and can improve things when the focus is on doing that. But, it can be difficult to file bugs against some old functionality without seeing them closed or forgotten. "It worked like that for ions" is a typical answer. Also, when QA does regression, they tend to look for anything that is different as much as anything that does not seem right. So, a fix to an old problem can be written up as a bug, because "it has been like that before even my time". The young coder in me thinks: rewrite this freaking thing! As someone who had the opportunity to be close to sales, clients, I want to give a benefit of a doubt to this approach. I am interested in your opinion/experience as well. Please try to consider risk, cost-to-benefit, and other non-technical factors.

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• Migrating from "partial" Exchange 2003 to full Exchange 2003 usability

  - by TheCleaner

  I have a client that is using Exchange 2003 on SBS 2003 R2, but only for calendar sharing and contacts sharing. Their email is still coming to their clients via a POP3 account on each client's Outlook. I'd like to move them over to using Exchange for both email and the other things they are utilizing it for now. Can you folks guide me in the right direction? The setup: external domain is akin to domain.com (and is where they get their POP3 email from now) internal domain is akin to domain.local only simple hardware firewall (no ISA) static external IP is available to use My "assumptions": Setup SMTP default connector in Exchange for their existing external domain Have their existing email backed up to PST files (just in case) Setup the new MX records to point domain.com to the static external IP I'm a little confused how I'm going to setup their existing Exchange accounts with the proper SMTP address though. Right now it is just [email protected]. Do I just need to modify or create a new recipient policy? Are there other steps involved that I'm missing? Anyone with a walkthrough or even a basic "steps" is fine. I'm fairly used to Exchange 03, but I've been on Exchange 07 for a while now so going back is the weird part...plus I don't know what issues Exchange 03 on SBS has versus the normal "version". Thanks for all the help!

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• Web Usability: Save and Cancel ... or ... Cancel and Save?

  - by Nissan Fan

  Windows and OS X have always bumped heads on this, but what is the general concensus on whether a Save button or Cancel button goes first in a web application? [Save] [Cancel] or [Cancel] [Save] Note: I have these buttons at the top of the form flush to the right.

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• How to let the user choose between typing price inclusive VAT or exclusive VAT in TextField?

  - by Sanoj

  I am implementing an back-office application where the user type in prices for products. Sometimes it is preferred to type the price inclusive value-added-tax, VAT and sometimes exclusive VAT. How do I best let the user choose between the inclusive or exclusive VAT in a usability perspective? I could have two TextFields above eachother one inclusive VAT and one exclusive, and reflect the input. But I don't think that reflecting the input in another TextField at realtime is good when it comes to usability, it distracts the user. I could also have two Radiobuttons above the TextField or below, or maybe besides the TextField that let the user make the choice. Or should I have a single button for turning between inclusive/exclusive VAT? like On/Off-buttons. But what text should I have on the button and how should the button be designed? I think this is good because it takes less space and it is easy to have it close to the TextField, but it's very hard to design a good button in a usability perspective. Please give me some recommendations. Maybe someone of you works with usability or have seen a similar problem.

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• MonoDevelop/GTK OS X Usability Issues?

  - by Tylo

  Does anyone else have infuriating usability issues while trying to work with MonoDevelop in OS X Snow Leopard? The ones that interrupt my flow the most are associated with button clicks not responding until I move the window around a little bit. Afterwards, I can get maybe one or two button presses in before I have to repeat moving the window around. I've heard this is a GTK problem that has nothing to do with MonoDevelop in the past and would like to know if anyone else experiences this or has found a way to fix it?

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