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• Setting up port forwarding for web server

  - by reyjavikvi

  This could belong on Super User, but I thought this place was more appropiate. I want to run Apache in my computer and want to make it available to the outside world to test a couple things. Apparently, I have to go into my router's (a TP-LINK TD 8910G) settings and forward port 80 to my PC's IP. So far so good. Thing is, since the router uses a web based interface and it's kind of stupid, it told me that since I was using port 80 for this, I should access its settings through port 8080. Maybe it can't detect requests coming from the LAN, I don't know. Point is, now neither port can't access the configuration, and I can't access Internet. Specifically, trying to access anything (including 192.168.1.1, the router's settings) through port 80 turns up a blank page (maybe if I had the server running in my computer I'd get something, but I don't want to risk trying, I had to reset the router and restore the settings), and port 8080 gives a "Can't establish connection" error in Firefox (and similar ones in other browsers). Is there a way to configure the router to not redirect requests coming from inside the network? I'm a beginner with this stuff, so please try to explain in a simple way. If this is more appropiate in Super User, I'm sorry.

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• How to resolve virtual disk degraded in Windows Server 2012

  - by harrydev

  I am using the new Storage Spaces feature in Windows Server 2012. I have the following disks: FriendlyName CanPool OperationalStatus HealthStatus Usage Size ------------ ------- ----------------- ------------ ----- ---- PhysicalDisk2 False OK Healthy Auto-Select 2.73 TB PhysicalDisk3 False OK Healthy Auto-Select 2.73 TB PhysicalDisk4 False OK Healthy Auto-Select 2.73 TB PhysicalDisk5 False OK Healthy Auto-Select 2.73 TB There is also a separate OS disk. The above disks are part of a single storage pool: FriendlyName OperationalStatus HealthStatus IsPrimordial IsReadOnly ------------ ----------------- ------------ ------------ ---------- Pool OK Healthy False False Within this storage pool some virtual disks are defined, see below: FriendlyName ResiliencySettingNa OperationalStatus HealthStatus IsManualAttach Size me ------------ ------------------- ----------------- ------------ -------------- ---- Docs Mirror OK Healthy False 500 GB Data Mirror Degraded Warning False 500 GB Work Mirror Degraded Warning False 2 TB Now the virtual disks are all running normal 2-way mirror, but two of the virtual disks are degraded. This is probably because one of the physical disks was offline for a short period of time. However, now the virtual disk cannot be repaired, even though, all physical disks are healthy. There is plenty of available space in the storage pool. This I cannot understand so I was hoping for some help, on how to resolve this? Below I have listed the full output from the Get-VirtualDisk CmdLet for the "Work" disk: ObjectId : {XXXXXXXX} PassThroughClass : PassThroughIds : PassThroughNamespace : PassThroughServer : UniqueId : XXXXXXXX Access : Read/Write AllocatedSize : 412316860416 DetachedReason : None FootprintOnPool : 824633720832 FriendlyName : Work HealthStatus : Warning Interleave : 262144 IsDeduplicationEnabled : False IsEnclosureAware : False IsManualAttach : False IsSnapshot : False LogicalSectorSize : 512 Name : NameFormat : NumberOfAvailableCopies : 0 NumberOfColumns : 2 NumberOfDataCopies : 2 OperationalStatus : Degraded OtherOperationalStatusDescription : OtherUsageDescription : Disk for data being worked on (not backed up) ParityLayout : PhysicalDiskRedundancy : 1 PhysicalSectorSize : 4096 ProvisioningType : Thin RequestNoSinglePointOfFailure : True ResiliencySettingName : Mirror Size : 2199023255552 UniqueIdFormat : Vendor Specific UniqueIdFormatDescription : Usage : Other PSComputerName :

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• VMware ESXi 4.1 snapshot of server 2008R2 machine generates 2 indentical snapshots

  - by Peter

  I have 2 VMs that are failing to get veeam backups, and it appears that the culprit is vmware snapshots. We are running Vsphere ESXi 4.1 build 320092, we have multiple server 2008R2 machines that take snapshots fine, but when with these two VMs when I take a snapshot I get 2 identical snapshots a few seconds apart. The snapshot manager only shows 1 snapshot, but there are 2 files 1 number off, that are identical sizes. There is only one disk on each VM, so that isn't the problem. Has anyone seen this behavior before and know how to fix it? Here are the files after a bad snapshot VM-XXX-000001-ctk.vmdk VM-XXX-000001-delta.vmdk VM-XXX-000001.vmdk VM-XXX-000002-ctk.vmdk VM-XXX-000002-delta.vmdk VM-XXX-000002.vmdk VM-XXX-2a659dbf.hlog VM-XXX-2a659dbf.vswp VM-XXX-Snapshot286.vmsn VM-XXX-aux.xml VM-XXX-ctk.vmdk VM-XXX-flat.vmdk VM-XXX-vss_manifests286.zip VM-XXX.nvram VM-XXX.vmdk VM-XXX.vmsd VM-XXX.vmx VM-XXX.vmxf vmware-20.log vmware-21.log vmware-22.log vmware-23.log vmware-24.log vmware-25.log vmware.log VM-XXX-000001.vmdk and VM-XXX-000002.vmdk are the exact same size.

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• IRC server connecting to another server

  - by Oxinabox

  I'm setting up an IRC server using IRC-Hybrid, I want my server to connect to another server, so that people on my server can connect to channels on that other server. I know this can be done, the GIMP IRC, is the same as the GNOME IRC My ircd.conf contains the following: connect { name = "aabstractname"; host = "128.64.2.1; send_password = "somepass"; accept_password = "somepass"; encrypted = no; port = 6667; class = "server"; autoconn = yes; compressed = yes; fakename = "irc.sd.dom.asn.au"; }; So when i run: /etc/init.d/ircd-hybrid restart it should be connecting to 128.64.2.1, but the log on 128.64.2.1, doesn't show anything Do I need entry on the host 128.64.2.1? I can't find any documentation for ircd.conf I'ld really like that documentation so I can check all my settings are right.

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• UPS power requirements for server

  - by captainentropy

  Greetings! So, I just placed an order for a new server. The company recommended that I get a 3000W UPS. (!) As best as I could I calculated the following wattage consumption based on benchmarked data or datasheets provided by the manufacturers of each component: number watts **total watts** MoBo 1 240 240 CPUs (E5540) 2 80 160 RAID cards (3ware) 2 18 36 RAM (6x4GB) 6 3 18 DVD drive 1 7 7 floppy 1 2 2 RE4 drives 8 7 56 WD20 drives 8 6 48 Intel X25 SSD 2 0.15 0.3 total = 567 So that is for the PSU requirements only. The PSUs in the machine are a 720W for the master node and 800W each for two subsystems. That's a total of 2320W that can be delivered by these PSUs. But that is 4X the amount being consumed, at most, by the components. I didn't count case fans or the eSATA card (3W maybe?) or what the PSUs themselves require but assuming I double or triple my calculations I'm not even remotely close to the 3000W UPS I was suggested to get. They run at least $1100. I could get a 2000W for about $750 or a 1500W for $450 and still be well over my estimated power need. I don't think I need a whole lot of run time in the case of a power outage, maybe 20 minutes max, enough time to shutdown if the power doesn't come on within 5-10 minutes. Any thoughts? Am I off on my calculations? Did I overlook something major? If so what are your suggestions for a UPS? Thanks!

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• Interesting phenomenom with Windows Server 2008 R2 user access controls and NTFS ACLs

  - by Simon Catlin

  One to try, and I'd appreciate any thoughts on this. On a Windows Server 2008 R2 box (or presumably 2008 R1, Windows Vista or Windows 7): i) Logon as an administrator, and create a new NTFS volume ii) Blow away the standard MS ACLS on the root of the volume (which are laughable), and replace with Administrators:Full Control, System:Full Control, e.g.: echo Y|cacls.exe d:\ /g "Administrators:F" "SYSTEM:F" iii) Now, from a Command Prompt shell window or PowerShell window, switch to that drive (cd /d D:\ or set-location D:\ ). Works fine... no issues. iv) Now, try to browse to the root of the new volume using MS Explorer... Access denied. Now, I've kind of convinced myself that it is UAC getting in the way, as you can add "Authenticated Users:List" access to D:\ and Explorer then works. I can only assume that MS Explorer isn't able to use the "admin" token for the Administrator. Browsing to explorer.exe and doing a "Run as administrator" has no effect. Any thoughts? Cheers in advance.

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• Internal Code Signing: Key Distribution, or Certificate Server?

  - by Myrddin Emrys

  I should first note that we have nobody in IT with significant familiarity with self-signed certification. We have a moderately sprawling network (one forest, many locations), and we are now rolling out internal code signing; until now users have run untrusted code, or we even disabled(!) the warnings. Intranet applications, scripts, and sites will now be signed with self certification. I am aware of two obvious ways we can deploy this: Distributing the keys directly via a group policy, and setting up a cert server. Can someone explain the trade-offs between these two methods? How many certs before the group policy method is unwieldy? Are they large enough that remote users will have issues? Does the group policy method distribute duplicates on every login? Is there a better method I am not aware of? I can find a lot of documentation on certifications and various ways to create them, but I have not been able to find something that summarizes the difference between the distribution methods and what criteria make one or the other superior.

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• Slow RDP after server joins domain

  - by Chris Grove

  We're having RDP issues with Amazon cloud servers that we recently joined to an Active Directory domain. The setup is: A local office network A virtual private cloud in Amazon An IPSec tunnel between the two networks A number of Windows 2008 R2 servers on both networks An AD domain (call it abc.net), with one domain controller in each network. The domain controllers are both new, fresh installs. Before we had the domain set up we had local accounts for the cloud computers which were used for RDP access. Our idea was to get all of the servers on to the domain so we could use domain logins instead of per-server local logins. Before the cloud servers were in the domain, RDP (from the office network or through a VPN to the cloud) worked great. After we joined the cloud servers to the domain, RDP from the office became very slow - a few minutes to log in, long frequent pauses when the interface is unresponsive, generally just a slow and frustrating experience. This is a problem regardless of whether a domain or local login is used for RDP. Oddly, when outside of the office network and connecting to the cloud directly with the VPN, RDP is still very responsive. Any idea why RDP from office to cloud is suddenly very slow after the cloud servers join the domain? What can I look at in our configuration to address this? Any help is greatly appreciated.

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• Files being rolled back on server 2008 R2

  - by Gary

  I've got a weird situation occurring on my dev server. Randomly, and for no reason that I can see, files are being rolled back to an earlier version! This has happened twice now - the first time I assumed I'd done something wrong somewhere, restored the file I was after from a backup and gave it no further thought. The second time, just now, it happened to a folder containing just a few files that I was working on - suddenly all the changes I'd made over the last day or two were gone! (I know, commit more often, ay?). Thankfully I have a daily backup and so have recovered my files, but I'm very concerned about this and need to understand how and why it's happened. The only change made between file states is that I enabled sharing on a completely unrelated folder. I'm developing an app on Railo, which is running on Tomcat. The code was all fine and in c:\websites\appname. I shared the 'Railo' folder, which is c:\railo in order to allow my IDE access to the logs generated by the app (contained in c:\railo\tomcat\logs) and when I reloaded the app, the code was reverted to a few days ago! I'm at a complete loss here. Can anyone point me in the right direction? Thanks.

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• SQL Server 2008 Replication: Snap Shot Agent timing out on a specific table

  - by Nai

  Hi all, I am going through the process of setting up a transactional replication on my set up. However, I am unable to generate a full snap shot of my database. I keep getting stuck at the same particular point of the process. From snapshot agent: [46%] The process is running and is waiting for a response from the server Other sources have mentioned increasing the timeout period but I do not think this is the problem as this occurs at around the 10 min mark, way within the default value of 1800s. So, I removed that article/table from the snapshot, and lo and behold, it works. So I was looking at the Schema of the table and in my identity column, the NOT FOR REPLICATION was set to TRUE. All my other tables have it set to FALSE. Could this be the source of the error? Also, I tried changing this to false via the GUI but got received a timeout error. Is there a script that allows me to change this? Thanks all.

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• Windows Server wbadmin recover with commas

  - by dlp

  I want to do a recovery of files with commas in their names from the command line, ala: wbadmin start recovery -version:10/01/2013-12:00 -itemType:File -overwite:Overwrite -quiet "-Items:C:\Path\To\File, With Comma.txt,C:\Path\To\File 2, With Comma.txt" So there are two files: C:\Path\To\File, With Comma.txt C:\Path\To\File 2, With Comma.txt The problem is wbadmin assumes commas separates each file, so it sees 4 files specified instead of 2. I've tried putting a \ in front of commas that are part of the file names like so: wbadmin start recovery -version:10/01/2013-12:00 -itemType:File -overwite:Overwrite -quiet "-Items:C:\Path\To\File\, With Comma.txt,C:\Path\To\File 2\, With Comma.txt" but it doesn't work, it just says there's a syntax error. The documentation on Technet doesn't seem to mention anything that'll help either. OS is Windows Server 2008 R2. A clarifying comment: I've changed the file names to be different than the actual names to be less revealing, but I also see I dumbed it down too much. The comma can occur either in the file name itself like C:\Path\To\File, With Comma.txt' or in the path to the file, like:C:\Path, To\Other\File.txt`.

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• Windows Server doesn't connect to a network share

  - by Dmitriy N. Laykom

  Windows Server doesn't connect to a network share. Network share is working. Blockquote Pinging 109.123.146.223 with 32 bytes of data: Reply from 109.123.146.223: bytes=32 time<1ms TTL=63 Reply from 109.123.146.223: bytes=32 time<1ms TTL=63 Reply from 109.123.146.223: bytes=32 time<1ms TTL=63 Ping statistics for 109.123.146.223: Packets: Sent = 3, Received = 3, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms net view \shareaddress Blockquote System error 53 has occurred. The network path was not found. When I connected the network share I observed this error message: Blockquote \ "Mapped disk letter" refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location The network share was mounted via Group Policy. Perchance anyone knows how I can avoid this error? When the OS has been restored from the disk problem has been solved

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• User unable to delete folder / files "File in use by another user" Server 2003

  - by Az

  I am administering a standalone Windows 2003 Terminal Server with no domain membership. Occasionally (about once a week or so) a user will attempt to delete a sub-folder in a Shared folder and gets denied with "File in use by another user". I tried checking the shared folder snap-in and that folder is not open. She has full control and is the owner of the folder as well. I even checked in "Effective permissions" for some of the folders / files she cant delete and she truly has full control. I am able to delete the folder as Administrator with no problem. Another odd thing, she can delete the files IN the folder most of the time (this issue happens on both folders and files in the share). Sometimes merely waiting a day or two will allow her to delete the folder or files. I am curious as to why she gets the message that it is in use as creator/owner with full control yet I don't get it simply as a member of the Admin group. If anyone out there has any ideas I'd love to hear them! THANK YOU.

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• User Group Policy in Server 2008 to set Default Profile settings

  - by Chris

  I have computers to deploy and want to apply changes to the default user policy on these PCs automatically. What's the best way to do this? Our current procedure is: Create the computer account in an OU called "Deployment" on our server Unbox the PC Login as the user who will be receiving the PC Change settings (pre-configure outlook, authorize Office, etc.) move computer account to correct OU Place the PC on the users desk. I would like to make as many of the changes in step #4 with Group Policies applied to the Deployment OU if possible since they're largely repeated for every computer. There are a dozen policies created and the computer ones apply correctly but the user policies do not. I understand this is because the end user is not in our "Deployment" OU. I don't want to apply these settings to the user at their current station just the new PC I'm working on. I believe I have the desired effect with Group Policy Loopback Replace enabled on policies that need user policies changed but this just feels wrong/inefficient/complicated to maintain. Am I doing this correctly? Is Group Policy Loopback the only way to change user accounts on one computer? What do you do to setup a user on a new PC?

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• Windows Server don't connect to network share

  - by user104775

  Windows Server don't connect to network share. Network share is work. Ping Blockquote Pinging 109.123.146.223 with 32 bytes of data: Reply from 109.123.146.223: bytes=32 time<1ms TTL=63 Reply from 109.123.146.223: bytes=32 time<1ms TTL=63 Reply from 109.123.146.223: bytes=32 time<1ms TTL=63 Ping statistics for 109.123.146.223: Packets: Sent = 3, Received = 3, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms net view \shareaddress Blockquote System error 53 has occurred. The network path was not found. When network share was connected, I was got a error message: Blockquote \ "Mapped disk letter" refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location Network share mounted via Group Policy. Any ideas?

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• Windows Server 2008 (x64): Wont boot past bios page

  - by WebSolProv

  Happy New Year, Since a month or so ago I inherited responsibility for small network administration for my sins. The domain controller (yes there is only one, and yes I know it is best practice to have two even in a small domain setup) went down overnight and I have been trying all day to get it back up and running. Unfortunately this machine also administers our entire ActiveDirectory setup: 1) It goes thru the BIOS without any errors, nothing whatsoever 2) It gets into the “select safe mode, safe mode with networking, normal” etc and if you select either of the safe mode options it loads a few files then reboots. If you select normal it just runs for a bit (doesn’t get to the windows splash screen) and then reboots again. 3) If you select windows repair, it asks for an image to repair too: however it would appear that none was taken that can be used (!!) or one is not being shown. 4) I have tried repairing the boot sector and the boot configuration using Bootrec.exe, both which it says were completed successfully but still it doesn’t work. 5) I have tried swapping the drives into another server to rule out hardware and that didn’t work either so clearly it’s the OS. 6) I have tried running chkdsk which ran fine, and also memory check which was also fine. We do have another machine on the network that was installed as a DC so when we decommission the current infrastructure but when I try and "promote" this to the lead DC then I get “you cannot modify domain or trust information because a PDC emulator cannot be contacted" so I am unable to replicare the ActiveDirectory details. If anyone can think of any direction I should follow it would be greatly appreciated, Thanks, Alex

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• ODI 11g – Insight to the SDK

  - by David Allan

  This post is a useful index into the ODI SDK that cross references the type names from the user interface with the SDK class and also the finder for how to get a handle on the object or objects. The volume of content in the SDK might seem a little ominous, there is a lot there, but there is a general pattern to the SDK that I will describe here. Also I will illustrate some basic CRUD operations so you can see how the SDK usage pattern works. The examples are written in groovy, you can simply run from the groovy console in ODI 11.1.1.6. Entry to the Platform   Object Finder SDK odiInstance odiInstance (groovy variable for console) OdiInstance Topology Objects Object Finder SDK Technology IOdiTechnologyFinder OdiTechnology Context IOdiContextFinder OdiContext Logical Schema IOdiLogicalSchemaFinder OdiLogicalSchema Data Server IOdiDataServerFinder OdiDataServer Physical Schema IOdiPhysicalSchemaFinder OdiPhysicalSchema Logical Schema to Physical Mapping IOdiContextualSchemaMappingFinder OdiContextualSchemaMapping Logical Agent IOdiLogicalAgentFinder OdiLogicalAgent Physical Agent IOdiPhysicalAgentFinder OdiPhysicalAgent Logical Agent to Physical Mapping IOdiContextualAgentMappingFinder OdiContextualAgentMapping Master Repository IOdiMasterRepositoryInfoFinder OdiMasterRepositoryInfo Work Repository IOdiWorkRepositoryInfoFinder OdiWorkRepositoryInfo Project Objects Object Finder SDK Project IOdiProjectFinder OdiProject Folder IOdiFolderFinder OdiFolder Interface IOdiInterfaceFinder OdiInterface Package IOdiPackageFinder OdiPackage Procedure IOdiUserProcedureFinder OdiUserProcedure User Function IOdiUserFunctionFinder OdiUserFunction Variable IOdiVariableFinder OdiVariable Sequence IOdiSequenceFinder OdiSequence KM IOdiKMFinder OdiKM Load Plans and Scenarios   Object Finder SDK Load Plan IOdiLoadPlanFinder OdiLoadPlan Load Plan and Scenario Folder IOdiScenarioFolderFinder OdiScenarioFolder Model Objects Object Finder SDK Model IOdiModelFinder OdiModel Sub Model IOdiSubModel OdiSubModel DataStore IOdiDataStoreFinder OdiDataStore Column IOdiColumnFinder OdiColumn Key IOdiKeyFinder OdiKey Condition IOdiConditionFinder OdiCondition Operator Objects   Object Finder SDK Session Folder IOdiSessionFolderFinder OdiSessionFolder Session IOdiSessionFinder OdiSession Schedule OdiSchedule How to Create an Object? Here is a simple example to create a project, it uses IOdiEntityManager.persist to persist the object. import oracle.odi.domain.project.OdiProject; import oracle.odi.core.persistence.transaction.support.DefaultTransactionDefinition; txnDef = new DefaultTransactionDefinition(); tm = odiInstance.getTransactionManager() txnStatus = tm.getTransaction(txnDef) project = new OdiProject("Project For Demo", "PROJECT_DEMO") odiInstance.getTransactionalEntityManager().persist(project) tm.commit(txnStatus) How to Update an Object? This update example uses the methods on the OdiProject object to change the project’s name that was created above, it is then persisted. import oracle.odi.domain.project.OdiProject; import oracle.odi.domain.project.finder.IOdiProjectFinder; import oracle.odi.core.persistence.transaction.support.DefaultTransactionDefinition; txnDef = new DefaultTransactionDefinition(); tm = odiInstance.getTransactionManager() txnStatus = tm.getTransaction(txnDef) prjFinder = (IOdiProjectFinder)odiInstance.getTransactionalEntityManager().getFinder(OdiProject.class); project = prjFinder.findByCode("PROJECT_DEMO"); project.setName("A Demo Project"); odiInstance.getTransactionalEntityManager().persist(project) tm.commit(txnStatus) How to Delete an Object? Here is a simple example to delete all of the sessions, it uses IOdiEntityManager.remove to delete the object. import oracle.odi.domain.runtime.session.finder.IOdiSessionFinder; import oracle.odi.domain.runtime.session.OdiSession; import oracle.odi.core.persistence.transaction.support.DefaultTransactionDefinition; txnDef = new DefaultTransactionDefinition(); tm = odiInstance.getTransactionManager() txnStatus = tm.getTransaction(txnDef) sessFinder = (IOdiSessionFinder)odiInstance.getTransactionalEntityManager().getFinder(OdiSession.class); sessc = sessFinder.findAll(); sessItr = sessc.iterator() while (sessItr.hasNext()) {   sess = (OdiSession) sessItr.next()   odiInstance.getTransactionalEntityManager().remove(sess) } tm.commit(txnStatus) This isn't an all encompassing summary of the SDK, but covers a lot of the content to give you a good handle on the objects and how they work. For details of how specific complex objects are created via the SDK, its best to look at postings such as the interface builder posting here. Have fun, happy coding!

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• From the Tips Box: Pre-installation Prep Work Makes Service Pack Upgrades Smoother

  - by Jason Fitzpatrick

  Last month Microsoft rolled out Windows 7 Service Pack 1 and, like many SP releases, quite a few people are hanging back to see what happens. If you want to update but still error on the side of caution, reader Ron Troy  offers a step-by-step guide. Ron’s cautious approach does an excellent job minimizing the number of issues that could crop up in a Service Pack upgrade by doing a thorough job updating your driver sets and clearing out old junk before you roll out the update. Read on to see how he does it: Just wanted to pass on a suggestion for people worried about installing Service Packs.  I came up with a ‘method’ a couple years back that seems to work well. Run Windows / Microsoft Update to get all updates EXCEPT the Service Pack. Use Secunia PSI to find any other updates you need. Use CCleaner or the Windows disk cleanup tools to get rid of all the old garbage out there.  Make sure that you include old system updates. Obviously, back up anything you really care about.  An image backup can be real nice to have if things go wrong. Download the correct SP version from Microsoft.com; do not use Windows / Microsoft Update to get it.  Make sure you have the 64 bit version if that’s what you have installed on your PC. Make sure that EVERYTHING that affects the OS is up to date.  That includes all sorts of drivers, starting with video and audio.  And if you have an Intel chipset, use the Intel Driver Utility to update those drivers.  It’s very quick and easy.  For the video and audio drivers, some can be updated by Intel, some by utilities on the vendor web sites, and some you just have to figure out yourself.  But don’t be lazy here; old drivers and Windows Service Packs are a poor mix. If you have 3rd party software, check to see if they have any updates for you.  They might not say that they are for the Service Pack but you cut your risk of things not working if you do this. Shut off the Antivirus software (especially if 3rd party). Reboot, hitting F8 to get the SafeMode menu.  Choose SafeMode with Networking. Log into the Administrator account to ensure that you have the right to install the SP. Run the SP.  It won’t be very fancy this way.  Maybe 45 minutes later it will reboot and then finish configuring itself, finally letting you log in. Total installation time on most of my PC’s was about 1 hour but that followed hours of preparation on each. On a separate note, I recently got on the Nvidia web site and their utility told me I had a new driver available for my GeForce 8600M GS.  This laptop had come with Vista, now has Win 7 SP1.  I had a big surprise from this driver update; the Windows Experience Score on the graphics side went way up.  Kudo’s to Nvidia for doing a driver update that actually helps day to day usage.  And unlike ATI’s updates (which I need for my AGP based system), this update was fairly quick and very easy.  Also, Nvidia drivers have never, as I can recall, given me BSOD’s, many of which I’ve gotten from ATI (TDR errors).How to Enable Google Chrome’s Secret Gold IconHTG Explains: What’s the Difference Between the Windows 7 HomeGroups and XP-style Networking?Internet Explorer 9 Released: Here’s What You Need To Know

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• Non-standard installation (installing Linux from Linux)

  - by Evan Plaice

  So, here's my setup. I have one partition with the newest version installed, a second partition with an older version installed (as a backup just in case), a swap partition that both share, and a boot partition so the bootloader doesn't need to be setup after each upgrade. Partitions: sda1 ext3 /boot sda2 ext4 / (current version) sda3 ext4 / (old version) sda4 swap /swap sda5 ntfs (contains folders symbolically linked to /home on /) So far it has been a very good setup. I can create new boot loaders without screwing it up and adding my personal files into a new install is as simple as creating some symbolic links (the partition is NTFS in case I need to load windows on the system again). Here's the issue. I'd like to be able to drop the install into /distro on the current version and install a new version on / on the old version effectively replacing/upgrading it. The goal is to be able to just swap out new versions as they are released while maintaining redundancy in case I don't like th update. So far I have: downloaded the install.iso created a folder in /distro copied the install.iso into /distro extracted vmlinuz and initrd.lz into /distro Then I modified /boot/grub/menu.lst with the following entry: title Install Linux root (hd0,1) kernel /distro/vmlinuz initrd /distro/initrd.lz vmlinuz loads perfectly but it says it can't find initrd.lz on boot. I have also tried to uncompress the image with: unlzma < initrd.lz > initrd.img And, updating the menu.lst file to match; but that doesn't work either. I'm assuming that vmlinuz (linux kernel) loads, fires up the virtual filesystem by creating a ramdisk (initrd), mounts the iso, and launches the installer. Am I missing something here? Update: First, I wanted to say that the accepted answer would have been the best option if I was doing a normal Ubuntu install. Unfortunately, I was installing Linux Mint (which lacks the script needed to make debootstrap work. So the problem I with the above approach was, I was missing the command that vmlinuz (linux kernel) needed to execute to start boot into LiveCD mode. By looking in the /boot/grub/grub.cfg file I found what I was missing. Although this method will work, it requires that the installation files reside on their own partition. I took the easy route and used unetbootin to drop the LiveCD on a usb drive and booted from that. Like I said before. Debootstrap would have been the ideal solution here. Even though I couldn't use it I wrote down the steps it would've taken to use it. Step One: Format sda3 (the partition with the old copy of linux that's being overwritten) I used gparted to format it as ext4 from within the current linux install. How this is done varies based on what tools you prefer to use. Step Two: Mount the newly formatted partition (we'll call the mount ubuntu for simplicity) sudo mkdir /mnt/ubuntu sudo mount -o -loop /dev/sda3 /mnt/ubuntu Step Three: Get debootstrap sudo apt-get install debootstrap Step Four: Mount the install disk (replace ubuntu.iso with the name if your install disk) sudo mkdir /media/cdrom sudo mount -o loop ~/ubuntu.iso /media/cdrom Step Five: Install the OS using debootstrap (replace fiesty with the version you're installing and amd64 with your processor's architecture) sudo debootstrap --arch amd64 fiesty /mnt/ubuntu file:/media/cdrom The settings here varies. While I loaded debootstrap using an install iso, you can also have debootstrap automatically download and install if with a repository link (While most of these repositories contain debian versions I'm still not clear as to whether Ubuntu has similar repositories). Here a list of the debian package repositories and their mirrors. This is how you'd deploy debootstrap if you were doing it directly from a repository: sudo debootstrap --arch amd64 squeeze /mnt/debian http://ftp.us.debian.org/debian Here's the link that I primarily used to figure this out.

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• The most challenging part of blogging about OpenWorld is…

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} ...not knowing where to start. Do I talk about the great presentations from our partners and executives in our keynote sessions; do I write about the music festival, or many great sessions we had in the Data integration track? A short blog can never do justice. For now I will stick to our data integration sessions for those who could not attend with so many other sessions running concurrently. And in the coming weeks we will be writing more about what we talked in our sessions and what we learned from our customers and partners. For today, I will give some of the key highlights from Data Integration sessions that took place on Wednesday and Thursday of last week  On Wednesday, GoldenGate was highlighted in multiple Database and Data Integration sessions. I found particularly the session about Oracle’s own use of GoldenGate for its large E-Business Suite implementation for supply chain management and service contract management very interesting. In 2011, Oracle implemented a new operational reporting system using GoldenGate real-time data replication to an operational data store that leverages data from E-Business Suite.The results are very impressive. Data freshness improved by 2,210X while report run performance improved by 60X. For more information on this implementation and its results please see the white paper: Real-Time Operational Reporting for E-Business Suite via GoldenGate Replication to an Operational Data Store Other sessions that provided very rich content were: "Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active", "Tuning and Troubleshooting Oracle GoldenGate on Oracle Database", "Next-Generation Data Integration on Oracle Exadata" and "Accelerate Oracle Data Integrator with Advanced Features, SOA, Groovy, SDK, and XML". Below is a slide presented by Stephan Haisley in the Tuning and Troubleshooting Oracle GoldenGate session. If you missed them during OpenWorld, I highly recommend downloading the slides. We will continue to blog about these topics and related resources. .

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• News you can use, PeopleTools gems at OpenWorld 2012

  - by PeopleTools Strategy

  Here are some of the sessions which may not have caught your eyes during your scheduling of events you would like to attend at this year's Open World! CON9183 PeopleSoft Technology Roadmap Jeff Robbins Mon, Oct 1 4:45 PM Moscone West, Room 3002/4 Jeff's session is always very well attended. Come to hear, and see, what's going to be delivered in the new release and get some thoughts on where PeopleTools and the industry is heading. CON9186 Delivering a Ground-Breaking User Interface with PeopleTools Matt Haavisto Steve Elcock Wed, Oct 3 3:30 PM Moscone West, Room 3009 This session will be wonderfully engaging for participants.  As part of our demonstration, audience members will be able to interact live and real-time with our demo using their smart phones and tablets as if you are users of the system. CON9188 A Great User Experience via PeopleSoft Applications Portal Matt Haavisto Jim Marion Pramod Agrawal Mon, Oct 1 12:15 PM Moscone West, Room 3009 This session covers not only the PeopleSoft Portal, but new features like Workcenters and Dashboards, and how they all work together to form the PeopleSoft ecosystem. CON9192 Implementing a PeopleSoft Maintenance Strategy with My Update Manager Mike Thompson Mike Krajicek Tue, Oct 2 1:15 PM Moscone West, Room 3009 The LCM development team will show Oracle's My Update Manager for PeopleSoft and how it drastically simplifies deciding what updates are required for your specific environment. CON9193 Understanding PeopleSoft Maintenance Tools & How They Fit Together Mike Krajicek Wed, Oct 3 10:15 AM Moscone West, Room 3002/4 Learn about the portfolio of maintenance tools including some of the latest enhancements such as Oracle's My Update Manager for PeopleSoft, Application Data Sets, and the PeopleSoft Test Framework, and see what they can do for you. CON9200 PeopleTools Product Team Panel Discussion Jeff Robbins Willie Suh Virad Gupta Ravi Shankar Mike Krajicek Wed, Oct 3 5:00 PM Moscone West, Room 3009 Attend this session to engage in an open discussion with key members of Oracle's PeopleTools senior management team. You will be able to ask questions, hear their thoughts, and gain their insight into the PeopleTools product direction. CON9205 Securing Your PeopleSoft Integration Infrastructure Greg Kelly Keith Collins Tue, Oct 2 10:15 AM Moscone West, Room 3011 This session, with the senior integration developer, will outline Oracle's best practices for securing your integration infrastructure so that you know your web services and REST services are as secure as the rest of your PeopleSoft environment. CON9210 Performance Tuning for the PeopleSoft Administrator Tim Bower David Kurtz Mon, Oct 1 10:45 AM Moscone West, Room 3009 Meet long time technical consultants with deep knowledge of system tuning, Tim Bower of the Center of Excellence and David Kurtz, author of "PeopleSoft for the Oracle DBA". System administrators new to tuning a PeopleSoft environment as well as seasoned experts will come away with new techniques that will help them improve the performance of their PeopleSoft system. CON9055 Advanced Management of Oracle PeopleSoft with Oracle Enterprise Manager Greg Kelly Milten Garia Greg Bouras Thurs Oct 4 12:45 PM Moscone West, Room 3009 This promises to be a really interesting session as Milten Garia from CSU discusses lessons learned during the implementation of Oracle's Enterprise Manager with the PeopleSoft plug-in across a multi campus environment. There are some surprising things about Solaris 10 and the Bourne shell. Some creative work by the Unix administrators so the well tried scripts and system replication processes were largely unaffected. CON8932 New Functional PeopleTools Capabilities for the Line of Business User Jeff Robbins Tues, Oct 2 5:00 PM Moscone West, Room 3007 Using PeopleTools 8.5x capabilities like: related content, embedded help, pivot grids, hover-over, and more, Jeff will discuss how these can deliver business value and innovation which will positively impact your business without the high costs associated with upgrading your PeopleSoft applications. Check out a more detailed list here. We look forward to meeting you all there!

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• New Rapid Install StartCD 12.2.0.48 for EBS 12.2 Now Available

  - by Max Arderius

  A new Rapid Install startCD (Patch 18086193) for Oracle E-Business Suite Release 12.2 is now available. We recommend that all EBS customers installing or upgrading to EBS 12.2 use this latest update. The startCD updates are distributed to customers via My Oracle Support Patch which can be uncompressed on top of any previous 12.2 startCD under the main staging area. This patch replaces any previous startCDs. What's New in This Update? This new startCD version 12.2.0.48 includes important fixes for multi-node Installs, RAC, pre-install checks, platform specific issues, and upgrade scenario failures: 18703814 - QREP:122:RI:ISSUE WITH CHECKOS.CMD 18689527 - QREP:122:RI:ISSUE WITH FNDCORE.DLL SHIPPED AS PART OF R122 PACKAGE 18548485 - QREP1224:4:JAR SIGNER ISSUE DUE TO THE RI UPGRADE AUTOCONFIG CHANGES 18535812 - QREP:1220.48_4: 12.2.0 UPGRADE FILE SYSTEM LAY OUT IS AFFECTING THE DB TABLES 18507545 - WIN: UNABLE TO LAY DOWN FS PRIOR TO 12.2 UPGRADE WITHOUT AFFECTING RUNNING DB 18476041 - UNABLE TO LAY DOWN FS PRIOR TO 12.2 UPGRADE WITHOUT AFFECTING PRODUCTION DB 18459887 - R12.2 INSTALLATION FAILURE - OPMNCTL: NOT FOUND 18436053 - START CD 48_4 - ISSUES WITH TEMP SPACE CHECK 18424747 - QREP1224.3:ADD SERVER BROWSE BUTTON NOT WORKING 18421132 - *RW-50010: ERROR: - SCRIPT HAS RETURNED AN ERROR: 1 18403700 - QREP122.48:RI:UPGRADE RI PRECHECK HUNG IN SPLIT TIER APPS NODE ( NO SILENT ) 18383075 - ADD VERBOSE OPTION TO RAC VALIDATION 18363584 - UPTAKE INSTALL SCRIPTS FOR XB48_4 18336093 - QREP:122:RI:PATCH FS ADMIN SERVICE RUNNING AFTER RI UPGRADE CONFIGURE MODE 18320278 - QREP:1224.3:PLATFORM SPECIFIC SYNTAX ERRORS WITH DATE COMMAND IN DB CHECKER 18314643 - DISABLE SID=DB_NAME FOR RI UPGRADE FLOW IN RAC 18298977 - RI: EXCEPTION WHILE CLICKING RAC NODES BUTTON ON A NON-RAC SERVER 18286816 - QREP122:STARTCD48_3:TRAVERSING FROM VISION PASSW SCREEN TO PROD 18286371 - QREP122:STARTCD48_3:AMBIGUOUS MESSAGE DURING STAGE AREA CHECK ON HP 18275403 - QREP122:48:RI UPGRADE WITH EOH POST CHECKS HANGS IN SPLIT TIER DB NODE 18270631 - QREP122.48:MULTI-NODE RI USING NON-DEFAULT PASSWORDS NOT WORKING 18266046 - QREP122:48:RI NOT ALLOWING TO IGNORE THE RAC PRE-CHECK FAILURE 18242201 - UPTAKE TXK INSTALL SCRIPTS AND PLATFORMS.ZIP INTO STARTCD XB48_3 18236428 - QREP122.47:RI UPGRADE EXISTING OH FOR NON-DEFAULT APPS PASSWORD NOT WORKING 18220640 - INCONSISTENT DATABASE PORTS DURING EBS 12.2 INSTALLATION FOR STARTCD 12.2.0.47 18138796 - QREP122:47:RI 10.1.2 TECHSTACK NOT WORKING IF WE RUN RI FROM NEW STARTCD LOC 18138396 - TST1220: CONTROL FILE NAMING IN RAPID INSTALL SEEMS TO HAVE ISSUES 18124144 - IMPROVE HANDLING ERRORS FOUND IN CLUVFY LOG DURING PREINSTALL CHECKS 18111361 - VALIDATE ASM DB DATA FILES PATH AS +<DATA GROUP>/<PATH> 18102504 - QREP1220.47_5: UNZIP PANEL DOES NOT CREATE THE CORRECT STAGE 18083342 - 12.2 UPGRADE JAVA.NET.BINDEXCEPTION: CANNOT ASSIGN REQUESTED ADDRESS 18082140 - QREP122:47:RAC DB VALIDATION IS FAILS WITH EXIT STATUS IS 6 18062350 - 12.2.3 UPG: 12.2.0 INSTALLATION LOGS 18050840 - RI: UPGRADE WITH EXISTING RAC OH:SECONDARY DB NODE NAME IS BLANK 18049813 - RAC LOV DEFAULTS NOT SAVED UNLESS "SELECT" IS CLICKED 18003592 - TST1220:ADDITIONAL FREE SPACE CHECK FOR RI NEEDS TO BE CHECKED 17981471 - REMOVE ASM SPACE CHECK FROM RACVALIDATIONS.SH 17942179 - R12.2 INSTALL FAILING AT ADRUN11G.SH WITH ERRORS RW-50004 & RW-50010 17893583 - QREP1220.47:VALIDATION OF O.S IN RAPIDWIZ IN THE DB NODE CONFIGURATION SCREEN 17886258 - CLEANUP FND_NODES DURING UPGRADE FLOW 17858010 - RI POST INSTALL CHECKS (SSH VERIFICATION) STEP IS FAILING 17799807 - GEOHR: 12.2.0 - ERRORS IN RAPIDWIZ AND ADCONFIG LOGS 17786162 - QREP1223.4:RI:SERVICE_NAMES IS PRINTED AS SERVICE_NAME IN RI SCREEN 17782455 - RI: CONFIRM DEFAULT APPS PASSWORD IN SILENT MODE KICKOFF 17778130 - RI:ADMIN SERVER TO BE UP ON PRIMARY MID-TIER IN MULTI-NODE UPGRADE FS CREATION 17773989 - UN-SUPPORTED PLATFORM SHOWS 32 BIT AS HARD-CODED 17772655 - RELEVANT MESSAGE DURING THE RAPDIWIZ -TECHSTACK 17759279 - VERIFICATION PANEL DOES NOT EXPAND TECHNOLOGY STACK 17759183 - BUILDSTAGE SCRIPT MENU NEEDS TO BE ADJUSTED 17737186 - DATABASE PRE-REQ CHECK INCORRECTLY REPORTS SUCCESS ON AIX 17708082 - 12.2 INSTALLATION - OS PRE-REQUISITES CHECK 17701676 - TST122: GENERATE WRONG S_DBSID FOR PATCH FILE SYSTEM AT PHASE PREPARE 17630972 - /TMP PRE-REQ INSTALLATION CHECK 17617245 - 12.2 VISION INSTALL FAILS ON AIX 17603342 - OMCS: DB STAGING COMPLAINS WHILE MOVING IT TO FINAL LOCATION 17591171 - OMCS: DB STAGING FAILS WITH FRESH INSTALL R12.2 17588765 - CHECKER VERSION AND PLUGIN VERSION 17561747 - BUILDSTAGE.SH FAILS WITH ERROR WHEN STAGE HOSTED ON 32BIT LINUX 17539198 - RAPID INSTALL NEEDS TO IGNORE NON-REQUIRED STAGE ELEMENTS 17272808 - APPS USERS THAT HAVE DEFAULT PASSWORD AFTER 12.2 RAPID INSTALL References 12.2 Documentation Library 1581299.1 : EBS 12.2 Product Information Center 1320300.1 : Oracle E-Business Suite Release Notes, Release 12.2 1606170.1 : Oracle E-Business Suite Technology Stack and Applications DBA Release Notes for Release 12.2.3 1624423.1 : Oracle E-Business Suite Technology Stack and Applications DBA Release Notes for R12.TXK.C.Delta.4 and R12.AD.C.Delta.4 1594274.1 : Oracle E-Business Suite Release 12.2: Consolidated List of Patches and Technology Bug Fixes Related Articles Oracle E-Business Suite 12.2 Now Available startCD options to install Oracle E-Business Suite Release 12.2

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• Resolve SRs Faster Using RDA - Find the Right Profile

  - by Daniel Mortimer

  Introduction Remote Diagnostic Agent (RDA) is an excellent command-line data collection tool that can aid troubleshooting / problem solving. The tool covers the majority of Oracle's vast product range, and its data collection capability is comprehensive. RDA collects data about the operating system and environment, including environment variable, kernel settings network o/s performance o/s patches and much more the Oracle Products installed, including patches logs and debug metrics configuration and much more In effect, RDA can obtain a snapshot of an Oracle Product and its environment. Oracle Support encourages the use of RDA because it greatly reduces service request resolution time by minimizing the number of requests from Oracle Support for more information. RDA is designed to be as unobtrusive as possible; it does not modify systems in any way. It collects useful data for Oracle Support only and a security filter is provided if required. Find and Use the Right RDA Profile One problem of any tool / utility, which covers a large range of products, is knowing how to target it against only the products you wish to troubleshoot. RDA does not have a GUI. Nor does RDA have an intelligent mechanism for detecting and automatically collecting data only for those Oracle products installed. Instead, you have to tell RDA what to do. There is a mind boggling large number of RDA data collection modules which you can configure RDA to use. It is easier, however, to setup RDA to use a "Profile". A profile consists of a list of data collection modules and predefined settings. As such profiles can be used to diagnose a problem with a particular product or combination of products. How to run RDA with a profile? ( <rda> represents the command you selected to run RDA (for example, rda.pl, rda.cmd, rda.sh, and perl rda.pl).) 1. Use the embedded spreadsheet to find the RDA profile which is appropriate for your problem / chosen Oracle Fusion Middleware products. 2. Use the following command to perform the setup <rda> -S -p <profile_name>  3. Run the data collection <rda> Run the data collection. If you want to perform setup and run in one go, then use a command such as the following: <rda> -vnSCRP -p <profile name> For more information, refer to: Remote Diagnostic Agent (RDA) 4 - Profile Manual Pages [ID 391983.1] Additional Hints / Tips: 1. Be careful! Profile names are case sensitive.2. When profiles are not used, RDA considers all existing modules by default. For example, if you have downloaded RDA for the first time and run the command <rda> -S you will see prompts for every RDA collection module many of which will be of no interest to you. Also, you may, in your haste to work through all the questions, forget to say "Yes" to the collection of data that is pertinent to your particular problem or product. Profiles avoid such tedium and help ensure the right data is collected at the first time of asking.

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• Merging Social Accounts: What We Learned This Weekend

  - by Mike Stiles

  Guest Post by Erika BrookesWe learned that it’s not always as easy as you think it’s going to be. While it’s widely accepted that merging multiple owned Facebook Pages that are duplicating communities and putting out the same type of content is a best practice, actually pulling it off without rattling fans is a trickier proposition. Facebook is nice and clear about how to merge Facebook Pages. Although content is not carried over, Likes from the pages you’re merging are. So you can imagine the surprise when such fans start seeing posts in their News Feed from a page they don’t believe they ever Liked. One community member accurately likened it to having your bank come under another bank’s brand name. The Facebook Page changes to the new brand, just like your debit card, emails, signs and other communication. This weekend we did our merge. The Facebook communities of Vitrue, Involver and Collective Intellect were pulled into one community, Oracle Social. Could we have handled it better? Oh yeah. Our intent was to make sure, to the fullest extent possible, that the fans of the Vitrue, Involver, and Collective Intellect brand pages were well-informed about the pending page merges in ADVANCE of the merge. While many were aware that Oracle acquired the three companies, many were not. We learned from fan feedback that we should have sent notifications MUCH earlier to make the brand Page merge crystal clear and to answer any questions. That was our bad, our responsibility and we apologize for Oracle Social showing up in your News Feed if you were not aware that it was a result of your fandom of Vitrue, Involver or Collective Intellect. It was our job to make you aware well in advance. Some felt they had never Liked the fan Pages of Vitrue, Involver or Collective Intellect, so they were understandably upset (some cultures may call it “fit to be tied”) when they found themselves fans of Oracle Social. One thing to consider is that since 2009, brands and developers have used and enjoyed free Involver tab apps like Twitter, RSS and YouTube (1.2 million of which are currently active), which included an opt-in Liking the Involver Page. Often, when Liking happens in a manner outside of the traditional clicking of a Like button on a brand Page, it’s easy to forget a Page was indeed Liked. Lastly, a few felt that their Like of the Page had been “bought.” It was not. No fans or Likes were separately purchased. Yes, the companies and the social properties of Vitrue, Involver and Collective Intellect were acquired by Oracle. Those brands are now being coordinated into the larger Oracle brand. In social media, that means those brands are being integrated into the Oracle Social community. So what now? We apologize and apply lessons learned. We learned that you not only have to communicate thoroughly and clearly, but you have to communicate well in advance of any actionable items that will affect fans. We’re more than willing to walk straight to the woodshed when we deserve it. Going forward, the social team here is dedicated to facilitating content, discussion and sharing around social for marketers, agencies, IT stakeholders and social staffs, including community managers. We anticipate Oracle Social being the premier gathering place for true social innovators as we move into social’s exciting next phase of development. Inevitably, some will still feel they are fans of the Page in error. While we hate to see you go, you may unlike the Page if it’s not relevant or useful to you. Let’s continue to contribute, participate, foster our desire to learn, and move forward together positively and constructively - both for current fans of the community and the many fans to come.

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• The Future of Air Travel: Intelligence and Automation

  - by BobEvans

  Remember those white-knuckle flights through stormy weather where unexpected plunges in altitude result in near-permanent relocations of major internal organs? Perhaps there’s a better way, according to a recent Wall Street Journal article: “Pilots of a Honeywell International Inc. test plane stayed on their initial flight path, relying on the company's latest onboard radar technology to steer through the worst of the weather. The specially outfitted Boeing 757 barely shuddered as it gingerly skirted some of the most ferocious storm cells over Fort Walton Beach and then climbed above the rest in zero visibility.” Or how about the multifaceted check-in process, which might not wreak havoc on liver location but nevertheless makes you wonder if you’ve been trapped in some sort of covert psychological-stress test? Another WSJ article, called “The Self-Service Airport,” says there’s reason for hope there as well: “Airlines are laying the groundwork for the next big step in the airport experience: a trip from the curb to the plane without interacting with a single airline employee. At the airport of the near future, ‘your first interaction could be with a flight attendant,’ said Ben Minicucci, chief operating officer of Alaska Airlines, a unit of Alaska Air Group Inc.” And in the topsy-turvy world of air travel, it’s not just the passengers who’ve been experiencing bumpy rides: the airlines themselves are grappling with a range of challenges—some beyond their control, some not—that make profitability increasingly elusive in spite of heavy demand for their services. A recent piece in The Economist illustrates one of the mega-challenges confronting the airline industry via a striking set of contrasting and very large numbers: while the airlines pay $7 billion per year to third-party computerized reservation services, the airlines themselves earn a collective profit of only $3 billion per year. In that context, the anecdotes above point unmistakably to the future that airlines must pursue if they hope to be able to manage some of the factors outside of their control (e.g., weather) as well as all of those within their control (operating expenses, end-to-end visibility, safety, load optimization, etc.): more intelligence, more automation, more interconnectedness, and more real-time awareness of every facet of their operations. Those moves will benefit both passengers and the air carriers, says the WSJ piece on The Self-Service Airport: “Airlines say the advanced technology will quicken the airport experience for seasoned travelers—shaving a minute or two from the checked-baggage process alone—while freeing airline employees to focus on fliers with questions. ‘It's more about throughput with the resources you have than getting rid of humans,’ said Andrew O'Connor, director of airport solutions at Geneva-based airline IT provider SITA.” Oracle’s attempting to help airlines gain control over these challenges by blending together a range of its technologies into a solution called the Oracle Airline Data Model, which suggests the following steps: • To retain and grow their customer base, airlines need to focus on the customer experience. • To personalize and differentiate the customer experience, airlines need to effectively manage their passenger data. • The Oracle Airline Data Model can help airlines jump-start their customer-experience initiatives by consolidating passenger data into a customer data hub that drives realtime business intelligence and strategic customer insight. • Oracle’s Airline Data Model brings together multiple types of data that can jumpstart your data-warehousing project with rich out-of-the-box functionality. • Oracle’s Intelligent Warehouse for Airlines brings together the powerful capabilities of Oracle Exadata and the Oracle Airline Data Model to give you real-time strategic insights into passenger demand, revenues, sales channels and your flight network. The airline industry aside, the bullet points above offer a broad strategic outline for just about any industry because the customer experience is becoming pre-eminent in each and there is simply no way to deliver world-class customer experiences unless a company can capture, manage, and analyze all of the relevant data in real-time. I’ll leave you with two thoughts from the WSJ article about the new in-flight radar system from Honeywell: first, studies show that a single episode of serious turbulence can wrack up $150,000 in additional costs for an airline—so, it certainly behooves the carriers to gain the intelligence to avoid turbulence as much as possible. And second, it’s back to that top-priority customer-experience thing and the value that ever-increasing levels of intelligence can deliver. As the article says: “In the cabin, reporters watched screens showing the most intense parts of the nearly 10-mile wide storm, which churned some 7,000 feet below, in vibrant red and other colors. The screens also were filled with tiny symbols depicting likely locations of lightning and hail, which can damage planes and wreak havoc on the nerves of white-knuckle flyers.”  (Bob Evans is senior vice-president, communications, for Oracle.)  

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