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• Customer Experience and BPM – From Efficiency to Engagement

  - by Ajay Khanna

  Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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• Avoiding the Black Hole of Leads

  - by Charles Knapp

  Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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• Obtaining the correct Client IP address when a Physical Load Balancer and a Web Server Configured With Proxy Plug-in Are Between The Client And Weblogic

  - by adejuanc

  Some Load Balancers like Big-IP have build in interoperability with Weblogic Cluster, this means they know how Weblogic understand a header named 'WL-Proxy-Client-IP' to identify the original client ip.The problem comes when you have a Web Server configured with weblogic plug-in between the Load Balancer and the back-end weblogic servers - WL-Proxy-Client-IP this is not designed to go to Web server proxy plug-in. The plug-in will not use a WL-Proxy-Client-IP header that came in from the previous hop (which is this case is the Physical Load Balancer but could be anything), in order to prevent IP spoofing, therefore the plug-in won't pass on what Load Balancer has set for it.So unfortunately under this Architecture the header will be useless. To get the client IP from Weblogic you need to configure extended log format and create a custom field that gets the appropriate header containing the IP of the client.On WLS versions prior to 10.3.3 use these instructions:You can also create user-defined fields for inclusion in an HTTP access log file that uses the extended log format. To create a custom field you identify the field in the ELF log file using the Fields directive and then you create a matching Java class that generates the desired output. You can create a separate Java class for each field, or the Java class can output multiple fields. For a sample of the Java source for such a class, seeJava Class for Creating a Custom ELF Field to import weblogic.servlet.logging.CustomELFLogger;import weblogic.servlet.logging.FormatStringBuffer;import weblogic.servlet.logging.HttpAccountingInfo;/* This example outputs the X-Forwarded-For field into a custom field called MyOriginalClientIPField */public class MyOriginalClientIPField implements CustomELFLogger{ public void logField(HttpAccountingInfo metrics,  FormatStringBuffer buff) {   buff.appendValueOrDash(metrics.getHeader("X-Forwarded-For");  }}In this case we are using 'X-Forwarded-For' but it could be changed for the header that contains the data you need to use.Compile the class, jar it, and prepend it to the classpath.In order to compile and package the class: 1. Navigate to <WLS_HOME>/user_projects/domains/<SOME_DOMAIN>/bin2. Set up an environment by executing: $ . ./setDomainEnv.sh This will include weblogic.jar into classpath, in order to use any of the libraries included under package weblogic.*3. Compile the class by copying the content of the code above and naming the file as:MyOriginalClientIPField.java4. Run javac to compile the class.$javac MyOriginalClientIPField.java5. Package the compiled class into a jar file by executing:$jar cvf0 MyOriginalClientIPField.jar MyOriginalClientIPField.classExpected output is:added manifestadding: MyOriginalClientIPField.class(in = 711) (out= 711)(stored 0%)6. This will produce a file called:MyOriginalClientIPField.jar This way you will be able to get the real client IP when the request is passing through a Load Balancer and a Web server before reaching WLS. Since 10.3.3 it is possible to configure a specific header that WLS will check when getRemoteAddr is called. That can be set on the WebServer Mbean. In this case, set that to be X-Forwarded-For header coming from Load Balancer as well.

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• "ODM" - One of the Support team's most valued acronyms

  - by graham.mckendry(at)oracle.com

  If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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• Part 5: Choose the right tool - or - why

  - by volker.eckardt(at)oracle.com

  Consider the following client request “Please create a report for us to list expenses”. Which Oracle EBS tool would you choose? There are plenty of options available: Oracle Reports, or BI Publisher with PDF or Excel layout, or Discoverer, or BI Publisher Stand Alone, or PDF online generation, or Oracle WebADI, or Plain SQL*Plus as Concurrent Program, or Online review option … Assuming, you as development lead have to decide, you may decide by available skill set in your development team. However, is this a good decision? An important question to influence the decision is the “Why” question: why do you need this report, what process is behind, what exactly you like to achieve? We see often data created or printed, although it would be much better to get the data in Excel, and upload changes via WebADI directly. There are more points that should drive your decision: How many of such requirements you have got? Has this technique been used in the project already? Are there related reusable’s you may gain from? How difficult is it to maintain your solution? Can you merge this report with another one, to reduce test and maintenance work? In addition, also your own development standards should guide you a bit to come to a good decision. In one of my own projects, we discussed such topics in our weekly team meeting. By utilizing the team knowledge best, you may come to a better decision, and additionally, your team supports your decision. Unfortunately, I have rarely seen dedicated team trainings or planned knowledge transfer to support such processes. Often the pressure to deliver on time is too high to have discussion and decision time left. But exactly this can help keeping maintenance costs low by limiting the number of alternative solutions for similar requirements. Lastly, design decisions should be documented to allow another person taking this over easily. Decisions shall be reviewed and updated regularly, to reflect related procedures or Oracle products respective product versions. Summary: Oracle EBS offers plenty of alternatives to implement customizations. Create and maintain a decision tree to support the design process. Do not leave the decision just on developer side. Limit the number of alternative solutions as best as possible; choose one which is the most appropriate also from future maintenance perspective.

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• Zabbix Proxy not collecting data

  - by Jordan Eunson

  I have a working Zabbix 1.8.2 server collecting data for our office and our colo facility. However the link between the colo and office is flaky. What I'm trying to do is setup a proxy on the colo side to have a 1 hour cache and relay the data to our primary server at the office. Our zabbix server is compiled from source and uses a mysql database I've followed the instructions found in the zabbix documentation to compile the proxy using a sqlite3 database. I add the proxy to zabbix under Administration-DM-Proxies. The zabbix server "sees" the proxy because the "last seen" field is always under 60s. However when I assign a colo host to the proxy I stop receiving data from it. The colo host's zabbix_agentd.log file says this: 29343:20100622:124847 Timeout while answering request 29343:20100622:124847 Getting list of active checks failed. Will retry after 60 seconds The zabbix_proxy.log says this. 2041:20100622:123131.760 Deleted 0 records from history [0.000994 seconds] 2028:20100622:124131.671 Error while receiving answer from server [ZBX_TCP_READ() failed I also am unable to receive any SNMP data which is more important to me than the zabbix agent data. Has anyone had this problem before? Zabbix Server OS: CentOS5.4 Zabbix Server Build: 1.8.2 from source Zabbix Proxy OS: CentOS5.4 Zabbix Proxy Build: 1.8.2 from source P.S. The SQLite database on the zabbix proxy never gets any data written to it, it is identical to when I created it from the blank schema in zabbix-1.8.2/create/schema. (Yes I've checked the permissions)

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• Cacti not working for SNMP data sources

  - by lorenzo-s

  I installed packages cacti and snmpd on a Debian server. I'm able to display common graphs in Cacti (such as memory usage, load average, logged in users, etc) using the data templates listed as Unix. Now I want to replace these graphs with new ones using SNMP data sources, because I see there is also CPU usage and because it's not excluded I have to manage multiple hosts in the future. So, I installed snmpd on the machine and left the snmpd.conf as it is. In Cacti, I created three new data sources from SNMP templates for 127.0.0.1 host: ucd/net - CPU Usage - Nice ucd/net - CPU Usage - System ucd/net - CPU Usage - User Then I created a new graph from template ucd/net - CPU Usage, and select the three data sources in the Graph Item Fields section. Graph is now enabled and running, but empty. No data have been collected. Under Console - Devices my SNMP host is listed as up and running: System:Linux ip-xx-xx-xxx-xxx 3.2.0-23-virtual #36-Ubuntu SMP Tue Apr 10 22:29:03 UTC 2012 x86_64 Uptime: 929267 (0 days, 2 hours, 34 minutes) Hostname: ip-xx-xx-xxx-xxx Location: Sitting on the Dock of the Bay Contact: Me [email protected] In SNMP Options I left all as it is: SNMP Version: Version 1 SNMP Community: public SNMP Timeout: 500 ms Maximum OID's Per Get Request: 10 In Console - Utilities - Cacti Log I have multiple warning (two for each data source) every 5 minutes: 10/29/2012 01:45:01 PM - CMDPHP: Poller[0] Host[2] DS[18] WARNING: Result from SNMP not valid. Partial Result: U 10/29/2012 01:45:01 PM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'127.0.0.1', and OID:'.1.3.6.1.4.1.2021.4.15.0' 10/29/2012 01:45:01 PM - CMDPHP: Poller[0] Host[1] DS[9] WARNING: Result from SNMP not valid. Partial Result: U 10/29/2012 01:45:01 PM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'127.0.0.1', and OID:'.1.3.6.1.4.1.2021.11.52.0' 10/29/2012 01:40:01 PM - CMDPHP: Poller[0] Host[2] DS[19] WARNING: Result from SNMP not valid. Partial Result: U 10/29/2012 01:40:01 PM - CMDPHP: Poller[0] WARNING: SNMP Get Timeout for Host:'127.0.0.1', and OID:'.1.3.6.1.4.1.2021.4.6.0' [...] I have the feeling I'm missing something, but I cannot get it...

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• Force database read to master if slave data is stale

  - by Jeff Storey

  I previously asked a specific question about this database replication for new user signup to which I got an answer, but I want to ask this in the more general sense. I have a database setup in which I am using a master/slave combination. I am using the slaves for load balancing (the data itself is partitioned/sharded across multiple databases, but each database has X slaves for load balancing). Let's say I write some data to the master. Now I do a subsequent read which hits a slave, but the slave has not yet caught up to the master. Is there a way (which can be done quickly since it will happen frequently) to determine if the data is stale in the slave so I can then route to the master? In my previous question, it was suggested to do simultaneous writes to the cache and the database. This solution seems practical, but there is still a chance that the data may have been removed from the cache but not yet updated in the slave. A possible solution is to ensure the cache is big enough (based on the typical application load) so the data will not be evicted within the time frame it takes to replicate the data. This seems like it may be feasible. Can anyone provide additional insight into this question? Thanks!

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• How to deduplicate 40TB of data?

  - by Michael Stauffer

  I've inherited a research cluster with ~40TB of data across three filesystems. The data stretches back almost 15 years, and there are most likely a good amount of duplicates as researchers copy each others data for different reasons and then just hang on to the copies. I know about de-duping tools like fdupes and rmlint. I'm trying to find one that will work on such a large dataset. I don't care if it takes weeks (or maybe even months) to crawl all the data - I'll probably throttle it anyway to go easy on the filesystems. But I need to find a tool that's either somehow super efficient with RAM, or can store all the intermediary data it needs in files rather than RAM. I'm assuming that my RAM (64GB) will be exhausted if I crawl through all this data as one set. I'm experimenting with fdupes now on a 900GB tree. It's 25% of the way through and RAM usage has been slowly creeping up the whole time, now it's at 700MB. Or, is there a way to direct a process to use disk-mapped RAM so there's much more available and it doesn't use system RAM? I'm running CentOS 6.

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• Zabbix Proxy not collecting data

  - by syntaxcollector

  Hi All I have a working Zabbix 1.8.2 server collecting data for our office and our colo facility. However the link between the colo and office is flaky. What I'm trying to do is setup a proxy on the colo side to have a 1 hour cache and relay the data to our primary server at the office. Our zabbix server is compiled from source and uses a mysql database I've followed the instructions found in the zabbix documentation to compile the proxy using a sqlite3 database. I add the proxy to zabbix under Administration-DM-Proxies. The zabbix server "sees" the proxy because the "last seen" field is always under 60s. However when I assign a colo host to the proxy I stop receiving data from it. The colo host's zabbix_agentd.log file says this: 29343:20100622:124847 Timeout while answering request 29343:20100622:124847 Getting list of active checks failed. Will retry after 60 seconds The zabbix_proxy.log says this. 2041:20100622:123131.760 Deleted 0 records from history [0.000994 seconds] 2028:20100622:124131.671 Error while receiving answer from server [ZBX_TCP_READ() failed I also am unable to receive any SNMP data which is more important to me than the zabbix agent data. Has anyone had this problem before? Zabbix Server OS: CentOS5.4 Zabbix Server Build: 1.8.2 from source Zabbix Proxy OS: CentOS5.4 Zabbix Proxy Build: 1.8.2 from source P.S. The SQLite database on the zabbix proxy never gets any data written to it, it is identical to when I created it from the blank schema in zabbix-1.8.2/create/schema. (Yes I've checked the permissions)

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• Did chkdsk make it harder to restore files?

  - by neyl

  My friend asked me to try and fix his loaded Sansa Clip + which wasn't playing. After opening it in MSC mode I discovered that the Music directory was empty and total of all files was only a few MB. However Disk properties showed me that it was 7Gb full. I then ran Tools - Error Checking and Windows dutifully informed me that disk was corrupt and I should run again Allowing Windows to Fix Errors. I did that and it told me everything was fixed and that all files were placed in FOUND.000 Dir. FOUND.000 was about 7.5 GB with FILE0000-1546 . CHK. (I am aware of methods like ChkBack to scan and convert to mp3 etc BUT Original filenames and structure needed!) Now I started getting worried that I made things worse! I have plenty of experience with Data Recovery Programs - Recuva, Restore My Files etc. and I was anyhow planning to use them to scan the drive. But NOW after CHKDSK "fixed" the drive maybe it modified critical FAT information vital for data recovery. So I run these programs and 0!!!. No trace of files! I tried a ton of Recovery Programs with same results TILL EaseUS Data Recovery Wizard found all files and I purchased program for $55! My Question In your opinion - did running CHKDSK with automatic fixing of errors make matters worse (i.e. many data recovery progs. didn't find a trace and they would have done if not for chkdsk) or was the filesystem too corrupt anyhow for regular File Recovery Progs.? If I would be a Professional - would I be responsible for running CHKDSK - automatic Fixing. Do you know of a better Data Recovery Program than EaseUs Data Recovery wizard - According to my experience I haven't found better!? Thanks

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• How do I log back into a Windows Server 2003 guest OS after Hyper-V integration services installs and breaks my domain logins?

  - by Warren P

  After installing Hyper-V integration services, I appear to have a problem with logging in to my Windows Server 2003 virtual machine. Incorrect passwords and logins give the usual error message, but a correct login/password gives me this message: Windows cannot connect to the domain, either because the domain controller is down or otherwise unavailable, or because your computer account was not found. Please try again later. If this message continues to appear, contact your system administrator for assistance. Nothing pleases me more than Microsoft telling me (the ersatz system administrator) to contact my system administrator for help, when I suspect that I'm hooped. The virtual machine has a valid network connection, and has decided to invalidate all my previous logins on this account, so I can't log in and remotely fix anything, and I can't remotely connect to it from outside either. This appears to be a catch 22. Unfortunately I don't know any non-domain local logins for this virtual machine, so I suspect I am basically hooped, or that I need ophcrack. is there any alternative to ophcrack? Second and related question; I used Disk2VHD to do the conversion, and I could log in fine several times, until after the Hyper-V integration services were installed, then suddenly this happens and I can't log in now - was there something I did wrong? I can't get networking working inside the VM BEFORE I install integration services, and at the very moment that integration services is being installed, I'm getting locked out like this. I probably should always know the local login of any machine I'm upgrading so I don't get stuck like this in the future.... great. Now I am reminded again of this.

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• Linux Mint 13 64bit Cinnamon and Oracle Virtualbox: 3d acceleration crash

  - by Stephen Swensen

  I've recently got an interest in Linux. After some research, it looks like Linux Mint 13 cinnamon is hot and I thought I'd try it out... I'm running Windows 7 64bit and have experience with Oracle Virtual Box. So I thought it would be a good idea to try out Linux Mint inside Virtual Box. I download Linux Mint 13 64bit Cinnamon and set it up in my VM player... Nothing special about my settings. Except Linux Mint 13 Cinnamon requires 3d acceleration, and when I enable that, it crashes whenever I open the Menu in the bottom left corner of the guest OS (and some other times too)... I've seen other mentions of this problem on the web, but no solutions. Is there a solution? If not, any suggestions short of installing the OS on a partition for trying out this OS (I'm not interested in the LIve mode either - I'd really like to get the full feel for it)?

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• Quickly revert an Oracle Database to a known state

  - by Anthony

  I would like to use Selenium to test a web application but in order to do that successfully the tests must be run against a database at a known state. The recording and running of the Selenium tests is not within the scope of this website so I'm only looking for recommendations on how best to revert the database after each test execution. Some details: current database size is 30GB however only about 4GB needs to be reverted database is Oracle 11g Standard Edition running on Windows Server 2003 the data in 6 different schemas needs to be reverted Ideally the process should be scripted so that it can be re-executed frequently and automatically via a scheduled task.

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• postfix error: open database /var/lib/mailman/data/aliases.db: No such file

  - by Thufir

  In trying to follow the Ubuntu guide for postfix and mailman, I do not understand these directions: This build of mailman runs as list. It must have permission to read /etc/aliases and read and write /var/lib/mailman/data/aliases. Do this with these commands: sudo chown root:list /var/lib/mailman/data/aliases sudo chown root:list /etc/aliases Save and run: sudo newaliases I'm getting this kind of error: root@dur:~# root@dur:~# root@dur:~# telnet localhost 25 Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. 220 dur.bounceme.net ESMTP Postfix (Ubuntu) ehlo dur 250-dur.bounceme.net 250-PIPELINING 250-SIZE 10240000 250-VRFY 250-ETRN 250-STARTTLS 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN quit 221 2.0.0 Bye Connection closed by foreign host. root@dur:~# root@dur:~# tail /var/log/mail.log Aug 28 01:16:43 dur postfix/master[19444]: terminating on signal 15 Aug 28 01:16:43 dur postfix/postfix-script[19558]: starting the Postfix mail system Aug 28 01:16:43 dur postfix/master[19559]: daemon started -- version 2.9.1, configuration /etc/postfix Aug 28 01:16:45 dur postfix/postfix-script[19568]: stopping the Postfix mail system Aug 28 01:16:45 dur postfix/master[19559]: terminating on signal 15 Aug 28 01:16:45 dur postfix/postfix-script[19673]: starting the Postfix mail system Aug 28 01:16:45 dur postfix/master[19674]: daemon started -- version 2.9.1, configuration /etc/postfix Aug 28 01:17:22 dur postfix/smtpd[19709]: error: open database /var/lib/mailman/data/aliases.db: No such file or directory Aug 28 01:17:22 dur postfix/smtpd[19709]: connect from localhost[127.0.0.1] Aug 28 01:18:37 dur postfix/smtpd[19709]: disconnect from localhost[127.0.0.1] root@dur:~# root@dur:~# postconf -n alias_database = hash:/etc/aliases alias_maps = hash:/etc/aliases, hash:/var/lib/mailman/data/aliases append_dot_mydomain = no biff = no broken_sasl_auth_clients = yes config_directory = /etc/postfix default_transport = smtp home_mailbox = Maildir/ inet_interfaces = loopback-only mailbox_command = /usr/lib/dovecot/deliver -c /etc/dovecot/conf.d/01-mail-stack-delivery.conf -m "${EXTENSION}" mailbox_size_limit = 0 mailman_destination_recipient_limit = 1 mydestination = dur, dur.bounceme.net, localhost.bounceme.net, localhost myhostname = dur.bounceme.net mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 readme_directory = no recipient_delimiter = + relay_domains = lists.dur.bounceme.net relay_transport = relay relayhost = smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache smtp_use_tls = yes smtpd_banner = $myhostname ESMTP $mail_name (Ubuntu) smtpd_recipient_restrictions = reject_unknown_sender_domain, reject_unknown_recipient_domain, reject_unauth_pipelining, permit_mynetworks, permit_sasl_authenticated, reject_unauth_destination smtpd_sasl_auth_enable = yes smtpd_sasl_authenticated_header = yes smtpd_sasl_local_domain = $myhostname smtpd_sasl_path = private/dovecot-auth smtpd_sasl_security_options = noanonymous smtpd_sasl_type = dovecot smtpd_tls_auth_only = yes smtpd_tls_cert_file = /etc/ssl/certs/ssl-mail.pem smtpd_tls_key_file = /etc/ssl/private/ssl-mail.key smtpd_tls_mandatory_ciphers = medium smtpd_tls_mandatory_protocols = SSLv3, TLSv1 smtpd_tls_received_header = yes smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtpd_use_tls = yes tls_random_source = dev:/dev/urandom transport_maps = hash:/etc/postfix/transport root@dur:~# root@dur:~# And am wondering what connection might be. I do see that I don't have the requisite files: root@dur:~# root@dur:~# ll /var/lib/mailman/data/aliases ls: cannot access /var/lib/mailman/data/aliases: No such file or directory root@dur:~# At what stage were those aliases created? How can I create them? Is that what's causing the error error: open database /var/lib/mailman/data/aliases.db: No such file or directory Aug 28 01:17:22 dur postfix/smtpd[19709]: connect from localhost[127.0.0.1]?

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• Keyboard in Oracle VirtualBox

  - by marc_s

  My buddy is running Oracle VirtualBox, and everything works fine - except for the fact that the backslash ( \ ) key on a Swiss-German keyboard doesn't work - instead you're getting a vertical bar ( | ) - which is really quite annoying if you're trying to type in UNC paths.... The \ on a Swiss-German keyboard is on the key with the < and > signs - you need to press Alt Gr or Alt+Ctrl to get it. Is there any way to teach VirtualBox that we're using a Swiss German keyboard and that it should respect the keyboard layout??

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• opening Dbf files in oracle 10g

  - by nagaraju

  This nagaraju,from India,Hyderabad. I have installed oracle 10g trail version in my system(E drive),created one database with my name(database:-nagaraju),in that created tables, prodecures ,functions ,sequences etc for my project. Due to some sudden problem,i formatted my machine C drive,now iam not ablle to open my database, i need all procedures ,tables which i created in that. Now I newly installed oracle10g again in another folder,how can i copy my old database into my inew installation database. Or can i copy the script of procedures so that ican run in new database. I have all data in Oradata folder,like DBF files etc. Could you please help me, how to do that?

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• Connecting SQL 2005 to Oracle 10g

  - by Lorn

  Environment: - Oracle 10g database over a windows 32bit 2003 server - SQL 2005 database over a windows 32 bit 2003 server. I am trying to connect the above databases through heterogeneous services. I have updated the following files: TNSNames.ora, Listener.ora and hs.ora. When performing a test connection from SQL developer, I get the following error - ORA 28500 - indicating that the login for SA user is incorrect. I also tried using another authenticated user that has rights to the database. I can successfully connect with SQL 2000. Has anyone experienced such a problem before?

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• Oracle 10g Failover Database - How to fail back?

  - by rrkwells

  I want to know how the failover database concept works after recovery. We have defined our application to connect to a backup database in case the production database fails. If this happens, then all the transactions will be happening on that backup database. Once the production db server is running again, then how do we make sure the changes made in the backup database will be reflected on the production database? We want to make sure that any changes made while failed over are not lost. We are using Oracle 10g.

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• Oracle Unicode problem when using NLS_CHARACTERSET is WE8ISO8859P1 and NLS_NCHAR_CHARACTERSET is AL16UTF16, and ColdFusion as programming language

  - by tsurahman

  I have 2 Oracle 10g database, XE and Enterprise XE Enterprise and this are the data type I've use in the test table and then I tried to test to insert some Unicode char from http://www.sustainablegis.com/unicode/ and the results are XE Enterprise for this test, I use ColdFusion 9 developer edition <cfprocessingDirective pageencoding="utf-8"> <cfset setEncoding("form","utf-8")> <form action="" method="post"> Unicode : <br> <textarea name="txaUnicode" id="txaUnicode" cols="50" rows="10"></textarea> <br><br> Language : <br> <input type="Text" name="txtLanguage" id="txtLanguage"> <br><br> <input type="Submit"> </form> <cfset dsn = "theDSN"> <cfif StructKeyExists(FORM, "FIELDNAMES")> <cfquery name="qryInsert" datasource="#dsn#"> INSERT INTO UNICODE ( C_VARCHAR2, C_CHAR, C_CLOB, C_NVARCHAR2, LANGUAGE ) VALUES ( <cfqueryparam cfsqltype="CF_SQL_VARCHAR" value="#FORM.TXAUNICODE#">, <cfqueryparam cfsqltype="CF_SQL_CHAR" value="#FORM.TXAUNICODE#">, <cfqueryparam cfsqltype="CF_SQL_LONGVARCHAR" value="#FORM.TXAUNICODE#">, <cfqueryparam cfsqltype="CF_SQL_VARCHAR" value="#FORM.TXAUNICODE#">, <cfqueryparam cfsqltype="CF_SQL_VARCHAR" value="#FORM.TXTLANGUAGE#"> ) </cfquery> </cfif> <cfquery name="qryUnicode" datasource="#dsn#"> SELECT * FROM UNICODE ORDER BY LANGUAGE </cfquery> <table border="1"> <thead> <tr> <th>LANGUAGE</th> <th>C_VARCHAR2</th> <th>C_CHAR</th> <th>C_CLOB</th> <th>C_NVARCHAR2</th> </tr> </thead> <tbody> <cfoutput query="qryUnicode"> <tr> <td>#qryUnicode.LANGUAGE#</td> <td>#qryUnicode.C_VARCHAR2#</td> <td>#qryUnicode.C_CHAR#</td> <td>#qryUnicode.C_CLOB#</td> <td>#qryUnicode.C_NVARCHAR2#</td> </tr> </cfoutput> </tbody> </table> from this guide http://www.stanford.edu/dept/itss/docs/oracle/10g/server.101/b10749/ch6unicode.htm#i1007297 I think for my Enterprise database it should produce same thing as XE (at least for NVARCHAR2 column) since the typical solution from that guide said: Use NCHAR and NVARCHAR2 datatypes to store Unicode characters Keep WE8ISO8859P1 as the database character set Use AL16UTF16 as the national character set So, how to make it works too in my Enterprise database? Thank you :)

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• Visual Studio - Edit source code located in a database

  - by mfeingold

  I am building something similar to Server Explorer for Apache CouchDB. One of the things necessary is to be able to edit CouchDB view definitions which in CouchDB are JavaScript functions. How can I trick Visual Studio into using my object to retrieve and save the content of the JavaScript function but still use the rest of it - I am happy with editor itself and have no intention of writing my own Editor/Language Service, etc. The latter would be much bigger effort than what this project warrants Edit After more digging I am still stuck. Here is what I know: IVsUIShellOpenDocument interface provides a method OpenStandardEditor which can be used to open the standard Visual Studio editor. As one of the parameters this method takes a Pointer to the IUnknown interface of the document data object. This object is supposed to implement several interfaces described in many places all over the MSDN. Visual Studio SDK also provides a 'sample' implementation of the document data object VsTextBufferClass. I can create an instance of this class and when I pass the pointer to the instance to the OpenStandardEditor I can see my editor and it seems to work ok. When I try to implement my own class implementing the same interfaces (IVsTextBuffer, VsTextBuffer, IVsTextLines) OpenStandardEditor method returns success, but VS bombs out on call editor.Show() with an access violation. My suspicion is that VsTextBufferClass also implements some other interface(s) but not in C# way but rather in the good old COM way. I just do not know which one(s). Any thoughts?

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• The most efficient way to calculate an integral in a dataset range

  - by Annalisa

  I have an array of 10 rows by 20 columns. Each columns corresponds to a data set that cannot be fitted with any sort of continuous mathematical function (it's a series of numbers derived experimentally). I would like to calculate the integral of each column between row 4 and row 8, then store the obtained result in a new array (20 rows x 1 column). I have tried using different scipy.integrate modules (e.g. quad, trpz,...). The problem is that, from what I understand, scipy.integrate must be applied to functions, and I am not sure how to convert each column of my initial array into a function. As an alternative, I thought of calculating the average of each column between row 4 and row 8, then multiply this number by 4 (i.e. 8-4=4, the x-interval) and then store this into my final 20x1 array. The problem is...ehm...that I don't know how to calculate the average over a given range. The question I am asking are: Which method is more efficient/straightforward? Can integrals be calculated over a data set like the one that I have described? How do I calculate the average over a range of rows?

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• Allow login from another site

  - by tunmise fasipe

  I have web application where I store users' password and username. If you logon to this site, you can login with the password and username to have access to your profile. There is another option that requires you to login to my site from your site and have your profile within your site. This is because you might already have a site that your clients know you with. This latter part is what I don't know to implement. I have these ideas: Have a fixed IFrame within your site to contain my site: but I am concerned about size/layout since different clients have different layout/size for their content section. I am thinking of how to maintain session too A webservice: I don't know how feasible this is since the Password and ID are on my server. You may have to send them back and forth. It means client would have to code with my API. But I am not just returning data, I have to show them a page that contains the profile details OpenID, Single-SignOn: Just guessing - but the authentication and data resides on my server. there is nothing to access on your side in this case Any other methods/better approach Examples: like login into facebook within my site and still be able to do post updates, receive notifications Facebook implement some of these with IFrame e.g. the Like button

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• T-SQL Improvements And Data Types in ms sql 2008

  - by Aamir Hasan

   Microsoft SQL Server 2008 is a new version released in the first half of 2008 introducing new properties and capabilities to SQL Server product family. All these new and enhanced capabilities can be defined as the classic words like secure, reliable, scalable and manageable. SQL Server 2008 is secure. It is reliable. SQL2008 is scalable and is more manageable when compared to previous releases. Now we will have a look at the features that are making MS SQL Server 2008 more secure, more reliable, more scalable, etc. in details.Microsoft SQL Server 2008 provides T-SQL enhancements that improve performance and reliability. Itzik discusses composable DML, the ability to declare and initialize variables in the same statement, compound assignment operators, and more reliable object dependency information. Table-Valued ParametersInserts into structures with 1-N cardinality problematicOne order -> N order line items"N" is variable and can be largeDon't want to force a new order for every 20 line itemsOne database round-trip / line item slows things downNo ARRAY data type in SQL ServerXML composition/decomposition used as an alternativeTable-valued parameters solve this problemTable-Valued ParametersSQL Server has table variablesDECLARE @t TABLE (id int);SQL Server 2008 adds strongly typed table variablesCREATE TYPE mytab AS TABLE (id int);DECLARE @t mytab;Parameters must use strongly typed table variables Table Variables are Input OnlyDeclare and initialize TABLE variable  DECLARE @t mytab;  INSERT @t VALUES (1), (2), (3);  EXEC myproc @t;Procedure must declare variable READONLY  CREATE PROCEDURE usetable (    @t mytab READONLY ...)  AS    INSERT INTO lineitems SELECT * FROM @t;    UPDATE @t SET... -- no!T-SQL Syntax EnhancementsSingle statement declare and initialize  DECLARE @iint = 4;Compound Assignment Operators  SET @i += 1;Row constructors  DECLARE @t TABLE (id int, name varchar(20));  INSERT INTO @t VALUES    (1, 'Fred'), (2, 'Jim'), (3, 'Sue');Grouping SetsGrouping Sets allow multiple GROUP BY clauses in a single SQL statementMultiple, arbitrary, sets of subtotalsSingle read pass for performanceNested subtotals provide ever better performanceGrouping Sets are an ANSI-standardCOMPUTE BY is deprecatedGROUPING SETS, ROLLUP, CUBESQL Server 2008 - ANSI-syntax ROLLUP and CUBEPre-2008 non-ANSI syntax is deprecatedWITH ROLLUP produces n+1 different groupings of datawhere n is the number of columns in GROUP BYWITH CUBE produces 2^n different groupingswhere n is the number of columns in GROUP BYGROUPING SETS provide a "halfway measure"Just the number of different groupings you needGrouping Sets are visible in query planGROUPING_ID and GROUPINGGrouping Sets can produce non-homogeneous setsGrouping set includes NULL values for group membersNeed to distinguish by grouping and NULL valuesGROUPING (column expression) returns 0 or 1Is this a group based on column expr. or NULL value?GROUPING_ID (a,b,c) is a bitmaskGROUPING_ID bits are set based on column expressions a, b, and cMERGE StatementMultiple set operations in a single SQL statementUses multiple sets as inputMERGE target USING source ON ...Operations can be INSERT, UPDATE, DELETEOperations based onWHEN MATCHEDWHEN NOT MATCHED [BY TARGET] WHEN NOT MATCHED [BY SOURCE]More on MERGEMERGE statement can reference a $action columnUsed when MERGE used with OUTPUT clauseMultiple WHEN clauses possible For MATCHED and NOT MATCHED BY SOURCEOnly one WHEN clause for NOT MATCHED BY TARGETMERGE can be used with any table sourceA MERGE statement causes triggers to be fired onceRows affected includes total rows affected by all clausesMERGE PerformanceMERGE statement is transactionalNo explicit transaction requiredOne Pass Through TablesAt most a full outer joinMatching rows = when matchedLeft-outer join rows = when not matched by targetRight-outer join rows = when not matched by sourceMERGE and DeterminismUPDATE using a JOIN is non-deterministicIf more than one row in source matches ON clause, either/any row can be used for the UPDATEMERGE is deterministicIf more than one row in source matches ON clause, its an errorKeeping Track of DependenciesNew dependency views replace sp_dependsViews are kept in sync as changes occursys.dm_sql_referenced_entitiesLists all named entities that an object referencesExample: which objects does this stored procedure use?sys.dm_sql_referencing_entities 

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