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  • BPM in Financial Services Industry

    - by Sanjeev Sharma
    The following series of blog posts discuss common BPM use-cases in the Financial Services industry: Financial institutions view compliance as a regulatory burden that incurs a high initial capital outlay and recurring costs. By its very nature regulation takes a prescriptive, common-for-all, approach to managing financial and non-financial risk. Needless to say, no longer does mere compliance with regulation will lead to sustainable differentiation. For details, check out the 2 part series on managing operational risk of financial services process (part 1 / part 2). Payments processing is a central activity for financial institutions, especially retail banks, and intermediaries that provided clearing and settlement services. Visibility of payments processing is essentially about the ability to track payments and handle payments exceptions as payments flow from initiation to settlement. For details, check out the 2 part series on improving visibility of payments processing (part 1 / part 2).

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  • Innovation for Retailers

    - by David Dorf
    One of my main objectives for this blog is to point out emerging technologies and how they might apply to the retail industry.  But ideas are just the beginning; retailers either have to rely on vendors or have their own lab to explore these ideas and see which ones work.  (A healthy dose of both is probably the best solution.)  The Nordstrom Innovation Lab is a fine example of dedicating resources to cultivate ideas and test prototypes. The video below, from 2011, is a case study in which the team builds an iPad app that helps customers purchase sunglasses in the store.  Customers take pictures of themselves wearing different sunglasses, then can do side-by-side comparisons. There are a few interesting take-aways from their process.  First, they are working in the store alongside employees and customers.  There's no concept of documenting all the requirements then building the product.  Instead, they work closely with those that will be using the app in order to fully understand what's needed.  When they find an issue, they change the software onsite and try again.  This iterative prototyping ensures their product hits the mark.  Feels like Extreme Programming if you recall that movement. Second, they have time-boxed the project to one week.  Either it works or it doesn't, and either way they've only expended a week's worth of resources.  Innovation always entails failure, and those that succeed are often good at detecting failure quickly then adjusting.  Fail fast and fail often. Third, its not always about technology.  I was impressed they used paper designs to walk through user stories and help understand the needs of the customer.  Pen and paper is the innovator's most powerful tool. Our Retail Applied Research (RAR) team uses some of these concepts in our development process.  (Calling it a process is probably overkill.)  We try to give life to concepts quickly so the rest of organization can help us decide if we're heading the right direction.  It takes many failures before finding a successful product.

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  • Is Your Company Social on the Inside?

    - by Mike Stiles
    As we talk about the extension of social from an outbound-facing marketing tool to a platform that will reach across the entire enterprise, servicing multiple functions of that enterprise, it might be time to take a look at how social can be effectively employed for internal communications. Remember the printed company newsletter? Yeah, nobody reads it. Remember the emailed company newsletter? Yeah, nobody reads it. Why not? Shouldn’t your employees care about the company more than anything else in life and be voraciously hungry for any information related to it? The more realistic prospect is that a company’s employees don’t behave much differently at work where information is concerned than they do in their personal lives. They “tune in” to information that’s immediately relevant to them, that peaks their interest, and/or that’s presented in a visually engaging way. That currently makes an internal social platform the most ideal way to communicate within the organization. It not only facilitates more immediate, more targeted (and thus more relevant) messaging from the company out to employees, it sets a stage for employees to communicate with each other and efficiently get answers to questions from peers. It’s a collaboration tool on steroids. If you build such an internal social portal and you do it right, will employees use it? Considering social media has officially been declared more addictive than cigarettes, booze and sex…probably. But what does it mean to do an internal social platform “right”? The bar has been set pretty high. Your employees are used to Twitter and Facebook, and would roll their eyes at anything less simple or harder to navigate than those. All the Facebook best practices would apply to your internal social as well, including the importance of managing posting frequency, using photos and video, moderation & response, etc. And don’t worry, you won’t be the first to jump in. WPP's global digital agency Possible has its own social network called Colab. Nestle has “The Nest.” Red Robin’s got one. I myself got an in-depth look at McGraw-Hill’s internal social platform at Blogwell NYC. Some of these companies are building their own platforms, others are buying them off the shelf or customizing readymade solutions. But you won’t be the last either. Prescient Digital Media and the IABC learned 39% of companies don’t offer employees any social tools. Not a social network, not discussion forums, not even IM. And a great many continue to ban the use of Facebook and Twitter on the premises. That’s pretty astonishing since social has become as essential a modern day communications tool as the telephone. But such holdouts will pay a big price for being mired in fear while competitors exploit social connections unchallenged. Fish where the fish are. If social has become the way people communicate and take in information, let that be the way communication is trafficked in the organization.

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  • JCP Elections, JUG Candidates

    - by Tori Wieldt
    The JCP elections for the JCP Executive Committee (EC) have started today. The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are (9 candidates, 2 open seats):  Cisco Systems, CloudBees, Giuseppe Dell'Abate, Liferay, London Java Community, MoroccoJUG, North Sixty-One, Software AG, and Zero Turnaround. For community representation, the London Java Community is running for re-election. They have helped with JUGs participation on the JCP, and they need community votes to stay there doing great work! Also, the Morroco JUG is running for election for the first time.  Learn more about the JCP Elections, read the JCP Program Office blog "2012 EC Election Ballot open; Meet the Candidates Call Tomorrow." So, please, if you are a registered JCP member, don't forget to cast your vote!

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  • Outlook data file cannot be accessed. [closed]

    - by Alex
    Possible Duplicate: Outlook data file cannot be accessed. Hello. I am using the beta 2010 Office Outlook. When I try receive or send, i get the following error "outlook data file cannot be accessed." Repair/reinstall office and try to use any different outlook data files is not take any effect.

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  • How best to merge/sort/page through tons of JSON arrays?

    - by Joshiatto
    Here's the scenario: Say you have millions of JSON documents stored as text files. Each JSON document is an array of "activity" objects, each of which contain a "created_datetime" attribute. What is the best way to merge/sort/filter/page through these activities via a web UI? For example, say we want to take a few thousand of the documents, merge them into a gigantic array, sort the array by the "created_datetime" attribute descending and then page through it 10 activities at a time. Also keep in mind that roughly 25% of these JSON documents are updated every day, and updates have to make it into the view within 5 minutes. My first thought is to parse all of the documents into an RDBMS table and then it would just be a simple query such as "select top 10 name, created_datetime from Activity where user_id=12345 order by created_datetime desc". Some have suggested I use NoSQL techniques such as hadoop or map/reduce instead. How exactly would this work? For more background, see: Why is NoSQL better for this scenario?

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  • How do I simplify a 2D game grid for level management while keeping its by-pixel features?

    - by Eric Thoma
    (I cross-posted this from StackOverflow as this seems to be a more appropriate forum. I've looked around a little here and I did not find an answer, so I hope this is not a recurring question.) This is a question dealing with 2D world design. I am playing around by creating a 2D bird's eye view shooter game, and I am looking to make the game sleek and advanced. I hope to be able to write physics so projectiles have momentum and knock-down properties. I am immediately running into the problem of world design. I need a way to have level files that store everything there is about a game. This is easiest by just having a grid of objects. But there are thin-walls and other objects that don't seem to fit into a traditional cell of a grid. I want to be able to fit all these together so I can streamline level design; so I don't have to put in the exact pixel-specific start and end of a wall. There doesn't seem to be an obvious translation from level file to game without forcing myself into a pacman-life scenario, meaning a scenario where the game feels boxy and discrete. There is a contrast between the smoothly (relatively) moving characters and finite jumps in a grid. I would appreciate an answer that would describe implementation options or point me to resources that do. I would also appreciate references to sites that teach game design. The language I am using is Java (although I would love to use C or C++, but I can never find convenient resources in those languages). Thank you for any answers. Please leave any questions in the space below; I will be able to answer them later tonight (28th Nov).

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  • Check Out The New Search Helper For 'Adpatch' Utility

    - by LuciaC
    Have you seen the new Search Helper for problems and documentation relating to the 'adpatch' utility?   Check out the details in Doc ID 1502809.1. The Search Helper presents you with a wizard-like interface where you select the task you are attempting, the symptoms or errors you are hitting and arrives at a targeted list of solutions based on that information.  This is a simple and quick way of searching for any issues that you are having with adpatch. How to use this tool: 1. Select the intent or task that is failing. 2. A list of known symptoms (or facts) associated with the task will display under the section "In addition the following occurs". 3. As you select symptoms the solutions section will populate (and change as you select or deselect).

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  • On a BPM Mission with Process Accelerators. Part 1: BPM as an ATV

    - by Cesare Rotundo
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Part 1: BPM as an ATV It’s always exciting to talk to customers that are in the middle of a BPM transformational journey. Their thirst for new processes to improve with BPM makes them explorers in a landscape of opportunities. They have discovered that with BPM the can “go places” they couldn’t reach before. In a way, learning how to generate value with BPM is like adopting a new mean of transportation. Apps are like regular cars: very efficient, but to be used on paved roads: the road/process has been traced, and there are fixed paths to follow to get from “opportunity to quote” or from “quote to cash”. Getting off the road is risky, and laying down new asphalt is slow and expensive. Custom development is like running: you can go virtually anywhere, following any path you like, yet it’s slow, and a lot of sweat. BPM allows you to go “off the beaten path” laid out by packaged apps, yet make fast progress compared to custom development. BPM is therefore more like an All-Terrain Vehicle (ATV): less efficient than a car, but much faster than running, with a powerful enough engine that can get you places. The similarities between BPM and ATVs don’t stop here: you must learn to ride it even if you already know how to drive a car; you can reach places but figuring out the path to your destination is harder. Ultimately, with BPM as with an ATV, you reach places that you thought you could never reach, and you discover new destinations that provide great benefit to you … and that you didn’t even know existed! That’s where the sense of accomplishment that we heard from our BPM customers comes from, as well as the desire to share their experience, or even, as in the case of a County, the willingness to contribute their BPM solutions to help other agencies that face the same challenges. The question we wanted to answer is how can we teach organizations to drive ATV/BPM, thus leading them to deeper success with BPM, while increasing their awareness of the potential for reaching new targets, and finally equip them with the right tools. Like with ATVs, getting from point A to point B is more of a work of art than cruising on the highway by car. There is a lot we can do: after all many sought after destinations are common: someone else has been on the same path before. If only you could learn from their experience …

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  • In-Store Tracking Gets a Little Harder

    - by David Dorf
    Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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  • June 2013 release of SSDT contains a minor bug that you should be aware of

    - by jamiet
    I have discovered what seems, to me, like a bug in the June 2013 release of SSDT and given the problems that it created yesterday on my current gig I thought it prudent to write this blog post to inform people of it. I’ve built a very simple SSDT project to reproduce the problem that has just two tables, [Table1] and [Table2], and also a procedure [Procedure1]: The two tables have exactly the same definition, both a have a single column called [Id] of type integer. CREATE TABLE [dbo].[Table1] (     [Id] INT NOT NULL PRIMARY KEY ) My stored procedure simply joins the two together, orders them by the column used in the join predicate, and returns the results: CREATE PROCEDURE [dbo].[Procedure1] AS     SELECT t1.*     FROM    Table1 t1     INNER JOIN Table2 t2         ON    t1.Id = t2.Id     ORDER BY Id Now if I create those three objects manually and then execute the stored procedure, it works fine: So we know that the code works. Unfortunately, SSDT thinks that there is an error here: The text of that error is: Procedure: [dbo].[Procedure1] contains an unresolved reference to an object. Either the object does not exist or the reference is ambiguous because it could refer to any of the following objects: [dbo].[Table1].[Id] or [dbo].[Table2].[Id]. Its complaining that the [Id] field in the ORDER BY clause is ambiguous. Now you may well be thinking at this point “OK, just stick a table alias into the ORDER BY predicate and everything will be fine!” Well that’s true, but there’s a bigger problem here. One of the developers at my current client installed this drop of SSDT and all of a sudden all the builds started failing on his machine – he had errors left right and centre because, as it transpires, we have a fair bit of code that exhibits this scenario.  Worse, previous installations of SSDT do not flag this code as erroneous and therein lies the rub. We immediately had a mass panic where we had to run around the department to our developers (of which there are many) ensuring that none of them should upgrade their SSDT installation if they wanted to carry on being productive for the rest of the day. Also bear in mind that as soon as a new drop of SSDT comes out then the previous version is instantly unavailable so rolling back is going to be impossible unless you have created an administrative install of SSDT for that previous version. Just thought you should know! In the grand schema of things this isn’t a big deal as the bug can be worked around with a simple code modification but forewarned is forearmed so they say! Last thing to say, if you want to know which version of SSDT you are running check my blog post Which version of SSDT Database Projects do I have installed? @Jamiet

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  • FRM-40654 Error on Purchase Order Lines?? Stop 'em Now by Applying Patch 14204845

    - by user793553
    Procurement Development has just released a new patch for Release 12 that will stop those annoying FRM-40654 errors on Purchase Order lines, before they occur. When a Purchase Order (PO) is created through autocreate from a requisition line that accidently has blank spaces, this triggers a row lock and when the user tries to update the created PO the FRM-40654 error message ‘Record has been updated. Requery block to see the change’ occurs. Development has added code to remove these leading or trailing spaces, thus avoiding the issue in the first place.  This patch has been added to the recommend patch list in Doc ID 1358356.1 'Recommended Patches for Purchase Order and Requisition Processing'.  Be proactive and apply Patch 14204845:R12.PO.B now!

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  • Stairway to T-SQL DML Level 10: Changing Data with the UPDATE Statement

    Unless you are working on a reporting-only application you will probably need to update tables in your SQL Server database. To update rows in a table you use the UPDATE statement. In this level we will be discussing how to find and update records in your database, and discuss the pitfalls you might run into when using the UPDATE statement. Is your SQL Database under Version Control?SSMS plug-in SQL Source Control connects SVN, TFS, Git, Hg and all others to SQL Server. Learn more.

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  • Inserting Data into a Microsoft SQL 2008 Database in ASP.NET 3.5

    In the previous article Creating an ASP.NET Dynamic Web Page using a MS SQL Server 2 8 Database GridView Display you learned how to create a dynamic web page that can let the user edit and delete database records directly using a web browser. It was demonstrated with a home renovation project where team leaders can update and delete project tasks online. However it does not include features that let users add or insert new records directly into the database using a web browser. This feature will be covered in this tutorial.... Cloud Servers in Demand - GoGrid Start Small and Grow with Your Business. $0.10/hour

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  • JDeveloper does not recognize existing subversion working directory

    - by Bob Webster
    Just a quick note about an issue where JDeveloper no longer recognized an existing subversion working directory. Symptom:  JDeveloper Versioning menu offers to Version an Application that is already versioned in svn. Cause: The repository url contained in the hidden .svn folders of the working directory is no longer valid. Solution: Determine the correct url for the Subversion repository and update the .svn working directory.Fix the url contained in the svn folders of the working directory using the svn switch command. Example:           In a shell change directory to the Application folder.           Run the svn info command to confirm the current settings.                $ svn info                   Path: .                   URL: http://192.168.1.128/repos/jdeveloperrepo/AsyncExamples/BPELCallAsync/trunk                   Repository Root: http://192.168.1.128/repos/jdeveloperrepo                   Repository UUID: 3dc5eb88-3001-0010-8d6e-fd6f73825647                   Revision: 145                   Node Kind: directory                   Schedule: normal                   Last Changed Rev: 145                   Last Changed Date: 2012-06-07 07:15:56 -0700 (Thu, 07 Jun 2012)            In this case, the IP address in the repository URL is incorrect,           the svn server is located at 192.168.56.1           Note: The IP Address currently set is displayed after the Project Name in the            Application Navigator.  See the screen snapshot above.            Run the svn switch command with the --relocate option            Provide as much of the urls as necessary to correctly rewrite the url from current to new.            For example,            to change the repository server address from 192.168.1.128   to   192.168.56.1                     $  svn switch --relocate  http://192.168.1.128   http://192.168.56.1  .                               (Note the trailing period in the above command)           When the url is correct, JDeveloper should recognize the Subversion Working Directory.

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  • Customizing The Fusion Applications Simplified UI (aka FUSE)

    - by Richard Bingham
    Everyone who has seen it is impressed by the new Simplified UI, providing self-service workers the ease-of-use that they expect from a modern web application. As always, people want and need to make small adjustments, especially in the Cloud, and thankfully even in its first release there is good support for this. The main features are: Configuring the branding and look-and-feel (known as a theme) of the Simplified UI. Adding you own custom announcements to the Simplified UI homepage. Using Page Composer to edit component properties, such as re-label text or hiding unwanted fields. Using MDS Sandboxes to manage groups of related customizations. Using Application Composer to adjust the fields available in certain Simplified UI pages. These are demonstrated in the video embedded below, available as part of our YouTube channel, as well as being documented in the extensibility guide. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; As mentioned, this is the first release of this capability so if there is something you're stuck on please use our forum and we'll try to help, or if you have a requirement for a new Simplified UI customization, please add a comment below.

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  • Live Webcast: Discover Primavera Unifier - December 5th

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Join our live webcast to see what Primavera Unifier can do for you and your organization. We are very excited to introduce you to the newest addition to the Primavera product family, Primavera Unifier (formerly known as Skire Unifier). Attend this webcast and learn why this new cloud-based solution is the most comprehensive Enterprise Project Portfolio Management (EPPM) offering to manage the complete project lifecycle, from capital planning and construction to operations and maintenance. Save your seat: Register today for this online event and learn how the addition of Primavera Unifier can help your organization manage their projects and facilities with more predictability and financial control, improving profitability and operational efficiency

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  • Three new ADF Insider Essentials on YouTube Channel

    - by Grant Ronald
    I've uploaded three ADF Insider Essentials onto our YouTube channel. How to delete a node in a hierarchical tree component. Handing the OK and Cancel buttons in an af:dialog popup Strategy for implementing global buttons These are ADF Insider Essentials that we originally loaded on OTN but we can now upload larger files (each of these is about 20 minutes long).  More ADF Insider Essentials in the pipeline so watch this space!    

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  • FREE EBus (ATG) webcast on Troubleshooting Invalid Objects

    - by cwarticki
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} E-Business Suite Applications Technology Group (ATG) Advisor Webcast Program Invitation : Advisor Webcast December 2012 In December 2012 we have scheduled an Advisor Webcast, where we want to give you a closer look into the invalid objects in an E-Business Suite Environment. E-Business Suite – Troubleshooting invalid objects Agenda : · Introduction · Activities that generate invalid objects · EBS Architecture · EBS Patching Concepts · Troubleshooting Invalid Objects · References EMEA Session : o Tuesday December 11th, 2012 o at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia o Details & Registration : Note 1501696.1 o Direct link to register in WebEx US Session : o Wednesday December 12th, 2012 o at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern o Details & Registration : Note 1501697.1 o Direct link to register in WebEx If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

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  • Forwarding data between two interfaces

    - by user84471
    I installed Ubuntu server 12.04 after that I installed dhcp3-server and configured it like this: At isc-dhcp-server INTERFACES="eth0" And in dhcpd.conf # A slightly different configuration for an internal subnet. subnet 192.168.1.0 netmask 255.255.255.0 { range 192.168.1.5 192.168.1.100; option domain-name-servers 192.168.1.1; option domain-name "nazwa.local"; option routers 192.168.1.1; option broadcast-address 192.168.1.255; default-lease-time 600; max-lease-time 7200; } Also I have two eth interfaces: # second netowrk interface auto eth0 iface eth0 inet static address 192.168.1.1 netmask 255.255.255.0 # The primary network interface auto eth1 iface eth1 inet dhcp When I plug computer to eth0 I get propertly ip adress but I can't visit any sites. I do even this: echo 1 > /proc/sys/net/ipv4/ip_forward

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  • CMS and Databases vs. DIY

    - by hozza
    I have been programming for many years now, primarily in PHP and the like and would consider myself an intermediate programmer. Some of my online projects have now gone global and very widely used, i am now in deep thought about scalability etc. All of my systems so far are written in PHP, no known database structure such as MySQL etc. Instead our databases use an 'operating system style' method of storing information, files and folders if you will. We also do not use any outside/third-party software or CMS, so far this has work out extremely well. Most people, when they hear about the way we do things, criticize and say that is an idiotic idea but normally after seeing our systems in more dept are converted to our way of doing things. Is it really that bad to not use a standard databasing systems and only using the one (slightly heavier than others) language of PHP? How well on the face of it will this kind of setup scale? N.B. Our systems include things such as account and user management, documentation development and task/project managing.

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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