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  • Suggestions for a Live chat software on websites for customer support?

    - by Munish Goyal
    Recommendations needed. We want to get in touch with customers via live chat. Requirements: chat window customisable to mingle with website theme (colors etc) preferably the window should be within webpage and not only pop-out/popup. ease of use by customer minimally intrusive should have triggers/Alerts to backend side. for ex: user is unable to fill-up signup form or something, we should be able to offer help to user and this chat window automatically shows to user. What is the cost ? UPDATE: After R&D we also narrowed down to comm100 and liveperson, and we will go with comm100. LP is best commerical soln. but comm100 is a good free soln. We go with comm100 as starting point. But it gives out exceptions alerts sometimes in the dashboard. Can it be configured for chat invitations triggered on certain conditions. Currently only a timebased trigger is available. Any other major difference between these two ?

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  • My datacenter is unable to add PTR/rDNS record, then how can I prevent the mail outgoing from going to spam folder?

    - by gilzero
    I am having problem that mail sent out from my server all goes to recipient's spam folder. I am running Drupal sites on Linux server. CentOS w/ cPanel. Our users cannot receive email as the mail went to the spam folder. (such as registration email, contact form email) I was advised that I need to have PTR/rDNS record added for my host. I then contact my datacenter to add PTR/rDNS thing, unfortunately, the datacenter said they are unable to do it. So what can I do? Any other ways I can fix the problem? Thank you!

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  • Conference Calling Meetme.conf PROBLEM - Astarisk

    - by Zafer
    I am facing problem in conference calling (OS ubuntu latest) ... I created a conference Room and an extension no .. when i dial from my softphone (3cx or X-Lite) it says "YOU ARE ENTERING CONFERENCE NO 1234. YOU ARE CURRENTLY THE ONLY PERSON IN THE CONFERENCE) and then a music for a second and then shows connected... Now when i dial form another soft phone the same extension it goes to second conference room and plays the same message .. if i create only one conference room .. the second no. didn't connect to it and says no conference room. CAN some one help me out .... I just want to create a conference room OR extension where 4-5 or 6 people can call and make a conference ... i am not very much expert in linux and asterisk so simple steps to achieve my goal .. Thanks

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  • New website - best practice for requirements specs? [closed]

    - by Alex K.
    Possible Duplicate: Extracting user requirements from a person who does not know how to express himself As a hobby freelancer I'm new to this. I've never had a non-technical client before explain to me what his future website is supposed to do. A person wants me to make a website for him and he basically explained to me what's it about. However, he's not a technical person and he just doesn't understand what I need to know and how to properly describe/explain it to me. When I ask him how a user is supposed to submit an entry to the website he told me "He fills out a form.", which is not really helping me. This was just an example, it goes on for other sections of the website as well which are a lot harder to explain. The website will be aimed at a specific professional user demographic and I have no clue about their profession and how their industry works. I tried to find some good Product Requirements Document templates on Google but none of them really seemed like they could help him understand how to write it so I can understand what he wants/needs. Can somebody please give me a hint on how to deal with such non-technical clients?

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  • what constitutes out-of-band access to a server?

    - by broiyan
    The first time I access my server with a new installation of Filezilla or Putty, I will get prompted that I should continue only if the RSA key shown to me is correct. The cloud provider has advice on their website that I ought to use their AJAX console to get a key out-of-band with which to compare to the one shown by Filezilla. The AJAX console is launched from a link on the cloud provider's website which requires a login. Exactly how is this AJAX console considered to be out-of-band when it obviously is not a form of physical access to the server?

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  • Using HTML5 Today part 4&ndash;What happened to XHTML?

    - by Steve Albers
    This is the fourth entry in a series of descriptions & demos from the “Using HTML5 Today” user group presentation. For practical purposes, the original XHTML standard is a historical footnote, although XHTML transitional will probably live on forever in the default web page templates of old web page editors. The original XHTML spec was released in 2000, on the heels of the HTML 4.01 spec.  The plan was to move web development away from HTML to the more formal, rigorous approach that XHTML offered, but it was built on a principle that conflicts with the history and culture of the Internet: XHTML introduced the idea of Draconian Error Handling, which essentially means that invalid XML markup on a page will cause a page to stop rendering. There is a transitional mode offered in the original XHTML spec, but the goal was to move to D.E.H.  You can see the result by changing the doc type for a document to “application/xhtml+xml” - for my class example we change this setting in the web.config file: <staticContent> <remove fileExtension=".html" /> <mimeMap fileExtension=".html" mimeType="application/xhtml+xml" /> </staticContent> With the new strict syntax a simple error, in this case a duplicate </td> tag, can cause a critical page error: While XHTML became very popular in the ensuing decade, the Strict form of XHTML never achieved widespread use. Draconian Error Handling was one of the factors that led in time to the creation of the WHATWG, or Web Hypertext Application Technology Group.  WHATWG contributed to the eventually disbanding of the XHTML 2.0 working group and the W3C’s move to embrace the HTML5 standard. For developers who long for XML markup the W3C HTML5 standard includes an XHTML5 syntax. For the longer, more definitive look at what happened to XHTML and how HTML5 came to be check out the Dive Into HTML mirror site or Bruce Lawson’s “HTML5: Who, What, When Why” talk.

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  • Using wget to recursively download whole FTP directories

    - by user9406
    I want to copy all of the files and folders from one host to another. The files on the old host sit at /var/www/html and I only have FTP access to that server, and I can't TAR all the files. Regular connection to the old host through FTP brings me to the /home/admin folder. I tried running the following command form my new server: wget -r ftp://username:[email protected] But all I get is a made up index.html file. What the right syntax for using wget recursively over FTP?

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  • Visual WebGui launches a new prize-winning challenge for developers

    - by Webgui
    Gizmox is announcing a ListView Challenge where developers can participate by creating and submitting their own implementations of the new extended ListView. "its quite amazing what you can do with it. It opens a lot of new ways to present data in a better and more userfriendly way," says one of the VWG community members who built a three level hierarchal ListView. Watch the hierarchal ListView demo by Visualizer Those ListView implementations will be reviewed and rated and the winner will win a free Professional Studio license $750 worth. The 5 top rated codes will entitle their developers for a cool new T-shirt. The new v6.4 introduces new capabilities with its extended ListView Control. Enter the Challenge The Collapsible Panel enhancement of the ListView Control, along with the Column Type Control, open up the possibilities for potential usage of the ListView control for data display, data entry and as the Collapsible Panel can contain whatever control you like, it can as well contain other ListView controls, thus making it possible to create Hierarchial ListView display of unlimited number of levels. The first enhancement is the introduction of a new column type Control which opens up the possibility for a ListView cell to contain controls like CheckBox, ComboBox, ListBox or even TabControl, Form or another ListView as the contents of that particular cell. This means that the ListView is no longer a display-only control, but has the full potential of being a full blown data entry control as well. The second major enhancement is the introduction of ListViewPanelItem. The ListViewPanelItem behaves exactly the same as it‘s predecessor, the ListViewItem, and in additon it has a Panel Control attached to it, seperate panel for each row in the ListView. This new Panel can be either expanded (visible) or not (hidden) and when expanded, will fill the full width of the ListView, but has adjustable height. Watch a webcast about the extended ListView

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  • Mac sees mangled filenames from Linux SAMBA share

    - by me2
    Certain filenames in my SAMBA shares from Linux are not getting transmitted properly. It's certain files in certain folders and it doesn't affect all folders or all files within a single folder. I can find no discerning pattern to the mangling but hoping that this is a known problem. No amount of reboot, restart, etc. will fix this problem. The filenames, when they get mangled, all end up in this form: 0JY4B3~H.M4V 0MBS1O~M.M4V 0NKDX9~R.M4V 0O0ZTA~A.M4V These are MPEG4 files. The extension remains intact. Any ideas?

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  • ArchBeat Link-o-Rama for 2012-09-12

    - by Bob Rhubart
    15 Lessons from 15 Years as a Software Architect | Ingo Rammer In this presentation from the GOTO Conference in Copenhagen, Ingo Rammer shares 15 tips regarding people, complexity and technology that he learned doing software architecture for 15 years. Adding a runtime picker to a taskflow parameter in WebCenter | Yannick Ongena Oracle ACE Yannick Ongena shows how to create an Oracle WebCenter popup to allow users to "select items or do more complex things." Oracle Identity Manager 11g R2 Catalog | Daniel Gralewski Oracle Fusion Middleware A-Team blogger Daniel Gralewski shares a detailed overview of the new Catalog feature, one of the most talked about features in the latest release of Oracle Identity Manager 11g. Cloud API and service designers, stop thinking small | Cloud Computing - InfoWorld "The focus must shift away from fine-grained APIs that provide some type of primitive service, such as pushing data to a block of storage or perhaps making a request to a cloud-rooted database," says InfoWorld's David Linthicum. "To go beyond primitives, you must understand how these services should be used in a much larger architectural context. In other words, you need to understand how businesses will employ these services to form real workplace solutions -- inside and outside the enterprise." Oracle Solaris 8 P2V with Oracle database 10.2 and ASM | Orgad Kimchi Orgad Kimchi's technical post illustrates the migration of "a Solaris 8 physical system, with Oracle database version 10.2.0.5 with ASM file-system located on a SAN storage, into a Solaris 8 branded zone inside a Solaris 10 guest domain on top of a Solaris 11 control domain." Thought for the Day "The hardest single part of building a software system is deciding precisely what to build. " — Fred Brooks Source: SoftwareQuotes.com

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  • My site was recently attacked. What do I do?

    - by ChrisH
    This is a first for me. One of the sites I run was recently attacked. Not at all an intelligent attack - pure brute force - hit every page and every non-page with every extension possible. Posted with garbage data to every form and tried to post to some random urls too. All tod, 16000 requests in one hour. What should I do to prevent/alert this kind of behavior? Is there a way to limit the request/hr for a given ip/client? Is there a place I should be reporting the user to? They appear to be from China and did leave what seems like a valid e-mail.

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  • Getting iTunes to play third party AAC files

    - by Redmastif
    I have a library filled with some old MP3 files and I'm in the process of changing them all to AAC for the better sound quality. Obviously I can't just create AAC versions of the files I already have because they would sound worse (lossy compression to converted to more lossy compression), so I'm going to their source and downloading them in a lossless form and using a third party to make them into AAC. Apparently iTunes will not handle AAC files that aren't made with iTunes. Is there a way around this? I've looked at third party programs and would be willing to use them, but since they all require the iTunes/iPod/iEverything driver, I don't know if they would still prevent my files or not. Also before you jump on my back about pirating, these files are from old CDs that I lost years ago. I paid for them. Thanks.

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  • Concurrency pattern of logger in multithreaded application

    - by Dipan Mehta
    The context: We are working on a multi-threaded (Linux-C) application that follows a pipeline model. Each module has a private thread and encapsulated objects which do processing of data; and each stage has a standard form of exchanging data with next unit. The application is free from memory leak and is threadsafe using locks at the point where they exchange data. Total number of threads is about 15- and each thread can have from 1 to 4 objects. Making about 25 - 30 odd objects which all have some critical logging to do. Most discussion I have seen about different levels as in Log4J and it's other translations. The real big questions is about how the overall logging should really happen? One approach is all local logging does fprintf to stderr. The stderr is redirected to some file. This approach is very bad when logs become too big. If all object instantiate their individual loggers - (about 30-40 of them) there will be too many files. And unlike above, one won't have the idea of true order of events. Timestamping is one possibility - but it is still a mess to collate. If there is a single global logger (singleton) pattern - it indirectly blocks so many threads while one is busy putting up logs. This is unacceptable when processing of the threads are heavy. So what should be the ideal way to structure the logging objects? What are some of the best practices in actual large scale applications? I would also love to learn from some of the real designs of large scale applications to get inspirations from!

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  • Coordinate spaces and transformation matrices

    - by Belgin
    I'm trying to get an object from object space, into projected space using these intermediate matrices: The first matrix (I) is the one that transforms from object space into inertial space, but since my object is not rotated or translated in any way inside the object space, this matrix is the 4x4 identity matrix. The second matrix (W) is the one that transforms from inertial space into world space, which is just a scale transform matrix of factor a = 14.1 on all coordinates, since the inertial space origin coincides with the world space origin. /a 0 0 0\ W = |0 a 0 0| |0 0 a 0| \0 0 0 1/ The third matrix (C) is the one that transforms from world space, into camera space. This matrix is a translation matrix with a translation of (0, 0, 10), because I want the camera to be located behind the object, so the object must be positioned 10 units into the z axis. /1 0 0 0\ C = |0 1 0 0| |0 0 1 10| \0 0 0 1/ And finally, the fourth matrix is the projection matrix (P). Bearing in mind that the eye is at the origin of the world space and the projection plane is defined by z = 1, the projection matrix is: /1 0 0 0\ P = |0 1 0 0| |0 0 1 0| \0 0 1/d 0/ where d is the distance from the eye to the projection plane, so d = 1. I'm multiplying them like this: (((P x C) x W) x I) x V, where V is the vertex' coordinates in column vector form: /x\ V = |y| |z| \1/ After I get the result, I divide x and y coordinates by w to get the actual screen coordinates. Apparenly, I'm doing something wrong or missing something completely here, because it's not rendering properly. Here's a picture of what is supposed to be the bottom side of the Stanford Dragon: Also, I should add that this is a software renderer so no DirectX or OpenGL stuff here.

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  • Will people respect a Masters of Science in IT w/software engineering concentration from RPI?

    - by twneale
    Here's my thing: I got my undergraduate degree in political science, then a law degree. Then I figured out that I love programming and I'm pretty good at it too. It's fun and rewarding enough for me that I'd prefer to do it for a living over almost any form of pure law practice. So I'm looking at getting a masters degree to put some weight behind a possible career switch. If I actually want to develop software (web, in particular), would people in programming circles respect a master's of science in IT? Specifically, consider as an example the MS in IT from Rensselaer Polytechnic Institute (with a concentration in software engineering). Here's the home page: http://www.rpi.edu/IT/graduate/masters_program.html In particular, I mean to draw a contrast between IT as specifically contemplated by the RPI masters program (an interdisciplinary tech/business program) and other MS degrees in computer science or software engineering that focus more on the science and technical aspects. I guess I want to make sure that other programmers would respect my credentials and not consider me as different or underqualified based on the connotations of the phrase "IT". I believe RPI has an unimpeachable reputation for hard science, and the program seems excellent, but it still matters to me how people in industry would perceive it.

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  • Upgrading from php 5.3 to php 5.4 with Macport

    - by dr.stonyhills
    PHP5.4 has been available for sometime now and Macport recently caught up with the release of port php54 but the process of upgrading is not as clear as possible. Even worst for those who are new to maintaining multiple versions of PHP on the same machine. I am keen on trying out some of the new features in PHP5.4 like traits, new array form etc but falling back on to php5.3 for other compatibility stuff. So i sudo port install php5+ (all the variants, apache2 etc) Then i tell it what PHP port to use as default sudo port select --set php php54 Check what version of PHP is active in the terminal using php -v outputs php 5.4.3. But i seem to be having issues with choosing the right non cli version as in the version of the module run by apache etc is still php5.3.12. Do i have to change the reference to the libphp5 in apache httpd.conf? Any advice on the right workflow for switching between php version on macport greatly appreciated!

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  • Managing products on a an ecommerce site [closed]

    - by John
    I've had a site that sells widgets for many years. I do not inventory my widgets, but the cost of adding them to the site and makings sure the site is current is becoming cost prohibitive. Here are the facts: I sell a single class of widget. I have about 50,000 widgets on my site. I have about 100 vendors that create and dropship the products when they get an order from me via email. Each vendor carries from 50 to 5000 types of widgets. Vendors all have websites with images and descriptions of their products. Each widget is produced in limited supply and usually sell out in 1-5 years. Prices of the widget often go up, sometimes more than 50% before they sell out. My vendors aren't very tech sophisticated. They have websites with their products, but most can't supply an api or database dump. Their websites usually display retail prices to the public, but I login or refer to a price list (usually excel) for wholesale prices. As it stands now, I hire local people to add and describe each widget to our website. It usually takes a person 4 minutes to add a widget to the site. This doesn't include moving to a new vendor. I feel like the upload/edit process is as good as it can get via a form/website. The problem is that it is getting very expensive to upload and keep the widget inventory current. I often get orders for something after it's sold out from the vendor or the price is wrong. This seems like it would be a problem in many industries. Can anyone suggest the cheapest way to upload inventory and ensure prices are current from my vendors? I'm assuming it will involve outsourcing, but I would like ideas on how to setup the compensation model.

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  • Object construction design

    - by James
    I recently started to use c# to interface with a database, and there was one part of the process that appeared odd to me. When creating a SqlCommand, the method I was lead to took the form: SqlCommand myCommand = new SqlCommand("Command String", myConnection); Coming from a Java background, I was expecting something more similar to SqlCommand myCommand = myConnection.createCommand("Command String"); I am asking, in terms of design, what is the difference between the two? The phrase "single responsibility" has been used to suggest that a connection should not be responsible for creating SqlCommands, but I would also say that, in my mind, the difference between the two is partly a mental one of the difference between a connection executing a command and a command acting on a connection, the latter of which seems less like what I have been lead to believe OOP should be. There is also a part of me wondering if the two should be completely separate, and should only come together in some sort of connection.execute(command) method. Can anyone help clear up these differences? Are any of these methods "more correct" than the others from an OO point of view? (P.S. the fact that c# is used is completely irrelevant. It just highlighted to me that different approaches were used)

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  • Sharepoint 2007 - Transaction log full

    - by Kenny Bones
    So I have this SharePoint 2007 site that is basically trash. I'm supposed to just toss it, but I'm in need of copying all of the data in form of traditional files and folders from certain projects. And since the transaction log is full, it's so damn slow. Even opening SharePoint takes up to 15 minutes, or it won't open at all. Copying of files is extremely slow. So I'm in need of a quick fix here. Just to be able to copy out some files and folders. I don't need to fix the problem per se. What can I do to fix it temporarily to be able to copy out the data?

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  • Selectively delete entries from Windows 7 autocomplete history dropdown box

    - by kez
    Random question, and I'm sure it has a very simple answer, if not already asked and answered in some shape or form. How do you selectively delete entries from the autocomplete history dropdown thingy? For example, in the Run dialog box, typing a few letters will display a dropdown box with a history of matchine entries that you have previously run. I swear I used to be able to delete from the list by using the arrow keys to highlight and then press the DEL key. Regardless of whether this is true or not, is there any way to selectively delete entries from this list? Another example is the dropdown list in the Remote Desktop Connection dialog box.

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  • Any website/software where I can add some text rows on daily basis

    - by Moorage
    I have few notes or text like few remembering lines on daily or weekly basis. I want to write it. but i should be able to see at any backdate /monthly or yearly. The date-time should also be stored when i enter text. is it possible EDIT: I will explain clearly what i exactly want. Suppose while working on internet 1)i find "ABC is good for BCD". now i want to add that text to some online site where i can see later 2)Now i can add those type of things any time and on internet i can see that in tabular form like click to see montly list , yearly or weekly 3)Other thing is i should be able to add text as easy as possible like in firefox if i can press some shotcut and enter something and it gets added there rather than opening the site and then write The to do list do that sort of thing but they dont have creation date , rather they filter based on due date.

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  • Oracle 10g cannot see any data in tables

    - by MMRUSer
    Im getting this error in Oracle 10g log file 2010-11-12 16:07:41.838: [ OCROSD][3069777600]utgdv:2:ocr loc file cannot be opened 2010-11-12 16:07:41.865: [ OCROSD][3069777600]utopen:1: Couldnt find ocr,[ocrmirror] location in config file 2010-11-12 16:07:41.865: [ OCRRAW][3069777600]proprinit: Could not open raw device 2010-11-12 16:07:41.865: [ default][3069777600]a_init:7!: Backend init unsuccessful : [33] 2010-11-12 16:07:41.865: [ CSSCLNT][3069777600]clsssinit: error(33 ) in OCR initialization I was able to connect but can't generate table data form my client program. Plus it was working earlier. Im running on Redhat EL 5 Thanks.

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  • Can we put random URL entries on DNS

    - by ring bearer
    Using microsoft DNS All/most of our local hosts ( with in ) are in following domain *.company.org So a host name will look like mymachine001.company.org Is it possible to set up wild card DNS entries of the form ? *.subd.company.com Note: The URL ends with .com, all other hosts so far ever set up in the DNS were of the format *.company.org what i am trying to achieve is the following. A user with in internal network types a url http://someprefix.subd.company.com in browser and enters. Since there is a wild card entry in DNS, the user gets routed to host mapped to *.subd.company.com in the DNS Note : at the same time, company.com has a public DNS entry and that is mapped to a physical IP in some other network (data center)

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  • c# vocabulary

    - by foxjazz
    I have probably seen and used the word Encapsulation 4 times in my 20 years of programming.I now know what it is again, after an interview for a c# job. Even though I have used the public, private, and protected key words in classes for as long as c# was invented. I can sill remember coming across the string.IndexOf function and thinking, why didn't they call it IndexAt.Now with all the new items like Lambda and Rx, Linq, map and pmap etc, etc. I think the more choices there is to do 1 or 2 things 10 or 15 differing ways, the more programmers think to stay with what works and try and leverage the new stuff only when it really becomes beneficial.For many, the new stuff is harder to read, because programmers aren't use to seeing declarative notation.I mean I have probably used yield break, twice in my project where it may have been possible to use it many more times. Or the using statement ( not the declaration of namespace references) but inline using. I never really saw a big advantage to this, other than confusion. It is another form of local encapsulation (oh there 5 times used in my programming career) but who's counting?  THE COMPUTERS ARE COUNTING!In business logic most programming is about displaying lists, selecting items in a list, and sending those choices to some other system or database to keep track of those selections. What makes this difficult is how these items relate to one, each other, and two externally listed items.Well I probably need to go back to school and learn c# certification so I can say I am an expert in c#. Apparently using all aspects of c# (even unsafe code) in my programming life, doesn't make me certified, just certifiable.This is a good time to sign off:Fox-jazzy

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  • IIS 7.5 website application pool with 'full control' permissions hackable?

    - by Caroline Beltran
    Although I would never set this permission, I would like to know how a static html website with the permission mentioned in the title could be compromised. In my humble opinion, I would guess that this would pose no threat since a web visitor has no way to upload/edit/delete anything. What if the site was a simple PHP website that simply displayed ‘hello world’? What if this PHP site had a contact us form that was properly sanitized? Thank you EDIT: I should mention that restricting IIS to GET and POST requests only, otherwise people anybody can delete and upload content.

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