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• Help Desk Database Design

  - by user237244

  The company I work at has very specific and unique needs for a help desk system, so none of the open source systems will work for us. That being the case, I created a custom system using PHP and MySQL. It's far from perfect, but it's infinitely better than the last system they were using; trust me! It meets most of our needs quite nicely, but I have a question about the way I have the database set up. Here are the main tables: ClosedTickets ClosedTicketSolutions Locations OpenTickets OpenTicketSolutions Statuses Technicians When a user submits a help request, it goes in the "OpenTickets" table. As the technicians work on the problem, they submit entries with a description of what they've done. These entries go in the "OpenTicketSolutions" table. When the problem has been resolved, the last technician to work on the problem closes the ticket and it gets moved to the "ClosedTickets" table. All of the solution entries get moved to the "ClosedTicketSolutions" table as well. The other tables (Locations, Statuses, and Technicians) exist as a means of normalization (each location, status, and technician has an ID which is referenced). The problem I'm having now is this: When I want to view a list of all the open tickets, the SQL statement is somewhat complicated because I have to left join the "Locations", "Statuses", and "Technicians" tables. Fields from various tables need to be searchable as well. Check out how complicated the SQL statement is to search closed tickets for tickets submitted by anybody with a first name containing "John": SELECT ClosedTickets.*, date_format(ClosedTickets.EntryDate, '%c/%e/%y %l:%i %p') AS Formatted_Date, date_format(ClosedDate, '%c/%e/%y %l:%i %p') AS Formatted_ClosedDate, Concat(Technicians.LastName, ', ', Technicians.FirstName) AS TechFullName, Locations.LocationName, date_format(ClosedTicketSolutions.EntryDate, '%c/%e/%y') AS Formatted_Solution_EntryDate, ClosedTicketSolutions.HoursSpent AS SolutionHoursSpent, ClosedTicketSolutions.Tech_ID AS SolutionTech_ID, ClosedTicketSolutions.EntryText FROM ClosedTickets LEFT JOIN Technicians ON ClosedTickets.Tech_ID = Technicians.Tech_ID LEFT JOIN Locations ON ClosedTickets.Location_ID = Locations.Location_ID LEFT JOIN ClosedTicketSolutions ON ClosedTickets.TicketNum = ClosedTicketSolutions.TicketNum WHERE (ClosedTickets.FirstName LIKE '%John%') ORDER BY ClosedDate Desc, ClosedTicketSolutions.EntryDate, ClosedTicketSolutions.Entry_ID One thing that I'm not able to do right now is search both open and closed tickets at the same time. I don't think a union would work in my case. So I'm wondering if I should store the open and closed tickets in the same table and just have a field indicating whether or not the ticket is closed. The only problem I can forsee is that we have so many closed tickets already (nearly 30,000) so the whole system might perform slowly. Would it be a bad idea to combine the open and closed tickets?

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• How to implement XXTEA in MySQL?

  - by user339229

  Anyone knows how to implement XXTEA in MySQL? For example - SELECT xxtea_encrypt('text here', 'key here'); possible implementation is by creating a FUNCTION in MySQL using CREATE FUNCTION statement, e.g. CREATE FUNCTION xxtea_encrypt XXTEA Procedures here... RETURN encrypted string Thanks & Best regards

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• String.IsNullOrEmpty() Check for Space

  - by Asim Sajjad

  What does below statement return String.IsNullOrEmpty(" ") is IsNullOrEmpty will need to pass by applying Trim() function of string. String.IsNullOrEmpty(" ".Trim()) or it will trim the string inside ?

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• Is it standard behavior for this code to throw a NullPointerException?

  - by Eric

  I've had a big problem in some library code, which I've pinned down to a single statement: System.out.println((String) null); Ok, the code doesn't actually look like that, but it certainly calls println with a null argument. Doing this causes my whole applicaio to throw an unexpected NullPointerException. In general, should println throw this exception under that circumstance, or is this non-standard behavior due to a poor implementation of the out instance?

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• Exclude some ids from result in Rails ActiveRecord

  - by Beer Brother

  I have following statement for query articles from some sections Article.all(:joins => :sections, :conditions => { :sections =>{ :id => [3, 4, 6, 7, 8, 9] }, :id_not_in => @some_ids }, :limit => 4) Variable @some_ids is array with ids of articles wich must be excluded from result.

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• pls give reason why this java program always comes to the else part

  - by Anbu

  public class Test { public static void main(String[] args){ if (5.0 5) // (5.0<5) for both case it is going to else System.out.println("5.0 is greater than 5"); else System.out.println("else part always comes here"); /another sample/ if (5.0 == 5) System.out.println("equals"); else System.out.println("not equal"); } } can any one explain the first "if statement" why it always come to else part

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• &nbsp; displays a tiny line.

  - by Kyle Sevenoaks

  Hi, when I make &nbsp; in my site, it displays a tiny line, which can be hidden on some elements because I'm usually using them on CSS buttons, but I have an if statement that says if this show the result if not show a non breaking space. How do you reset the &nbsp; to display nothing? Thanks.

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• How do I combine two rows of same part, but add quantities?

  - by Tom

  I have table "PICKITEM" PARTID QTY A 1 A 3 B 11 C 8 D 5 D 3 I need a select statement that will return one line for like PARTIDs and add the qty field to together, yet also return the rest of the lines in the table as is PARTID QTY A 4 B 11 C 8 D 8 Probably a newb question, but I am new to SQL syntax and queries. Any help in getting me on the right path would be appreciated!

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• General practice to specify a break after a default clause?

  - by George Edison

  If I have a switch statement: switch() { case 1: ... case 2: ... ... default: break; } Is there any reason for the break in the default clause? I see this in quite a few places, but isn't it unnecessary? What is the general practice? Can another case label come after the default clause?

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• How do I escape reserved words used as column names? MySQL/Create Table

  - by acidzombie24

  I am generating tables from classes in .NET and one problem is a class may have a field name key which is a reserved MySQL keyword. How do I escape it in a create table statement? (Note: The other problem below is text must be a fixed size to be indexed/unique) create table if not exists misc_info ( id INTEGER PRIMARY KEY AUTO_INCREMENT NOT NULL, key TEXT UNIQUE NOT NULL, value TEXT NOT NULL)ENGINE=INNODB;

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• A stupid question in if block

  - by priyanka.sarkar_2

  I have a very stupid issue if (updateYN.ToUpper() != Constants.NO || updateYN.ToUpper() != Constants.N) { // execute code for any other updateYN } I am trying to perform a filteration that if the value of updateYN is not NO(Constants.NO) or N(Constants.N), then execute the statement. But the problem is that , irresptive of the values , the if block is executing. What wrong is there Thanks

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• Catching TransactionRolledbackLocalException in Java

  - by user271858

  I receive javax.ejb.TransactionRolledbackLocalException in Websphere 7 from the container and I wonder how is it possible to catch this exception? I have a timeout set in Websphere and get this message after this time. I run session beans. I am trying to find what SQl statement was the cause of this exception. Where can i find that?

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• Randomly selecting a limited number of records with two conditions in MySQL

  - by andyashton

  I have a MySQL table with a column called "priority". The column can have two values: high or low. I want to select 8 records from the table at random, but I want 6 of them to be high priority, and 2 of them to be low priority. If possibly, I would like to do it in one SQL statement. Is there any way to do two LIMITS in one query based on this kind of criteria?

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• Handling macro redefinition without modifying .h files ... C / C++ language

  - by user310119

  Background: Let assume that I have two header files a.h and b.h. a.h contains: #define VAR 1 b.h contains: #define VAR 2 Note: The name of both of the macro is same. Let say I have some file myFile.c which includes both of the header files i.e. a.h and b.h. When I try to access VAR, I get a redefinition error of VAR. In order to resolve this problem, I inserted #ifndef VAR statement in both a.h and b.h files to prevent this error. a.h file becomes #ifndef VAR #define VAR 1 #endif b.h file becomes #ifndef VAR #define VAR 2 #endif Note: The header file can contain multiple macros, not just one macro. Problem: Let's assume that a.h and b.h files are obtained from third party library. These files don't contain #ifndef VAR statement. I am not allowed to change their header files. Can I resolve macro 'VAR' redefinition error in myFile.c or myFile.cpp file which uses VAR macro? I know I #undef VAR can be used to undefine a macro VAR. How can I selectively include VAR later in my program? i.e. on line 10 of myFile.c code I should be able to refer to VAR definition from a.h file, on line 15 of my code I should be able to refer to VAR from b.h file and on line 18 again I should be able to refer to VAR from a.h file. In short, am I able to do macro polymorphism ? Given a name of header file, it should refer to macro definition present in that file. I thought of using namespace trick to resolve an issue. Define first header file in namespace first and second header file in namespace second. I tried defining two namespaces. First namespace contains #include a.h and second namespace contains b.h. However, namespace trick does not work with macro. When I tried to access firstns::VAR, compiler reports an error message. Can you please suggest some way?

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• graph with database

  - by Flip_novidade

  I need to make two graphs with data coming from the database. I do not know where I am going wrong. If someone can show me the correct way, or provide any examples. must be two graphs, a graph of a specific student another graph of all students thank you public class NotasBean { private Notas notas; private Notas selectedNotas; private List<Notas> filtroNotass; public Notas getNotas() { return notas; } public void setNotas(Notas notas) { this.notas = notas; } public Notas getSelectedNotas() { return selectedNotas; } public void setSelectedNotas(Notas selectedNotas) { this.selectedNotas = selectedNotas; } public List<Notas> getFiltroNotass() { return filtroNotass; } public void setFiltroNotass(List<Notas> filtroNotass) { this.filtroNotass = filtroNotass; } public void prepararAdicionarNotas(){ notas = new Notas(); } public void adicionarNotas(){ dao.NotasDao obj_dao = new dao.NotasDao(); obj_dao.save(notas); } } package dao; import java.sql.PreparedStatement; import java.sql.ResultSet; import java.sql.Statement; import java.util.ArrayList; import java.util.List; import javax.faces.application.FacesMessage; import javax.faces.context.FacesContext; import model.Aluno; import model.Notas; import model.Notas; public class NotasDao { private Conexao obj_conexao; public NotasDao() { obj_conexao = new Conexao(); } public List<Notas> list() { List<Notas> array_registros = new ArrayList<Notas>(); try { String sql = "Select alu_in_ra, dis_st_sigla, ald_fl_p1, ald_fl_p2, ald_fl_p3, ald_fl_trab1, ald_fl_trab2 from cad_aluno_disciplina"; Statement comando_sql = (Statement) obj_conexao.getConexao() .createStatement(); ResultSet obj_result = comando_sql.executeQuery(sql); while (obj_result.next()) { Notas obj_notas = new Notas(); obj_notas.setAlura(obj_result.getInt("alu_in_ra")); obj_notas.setDiscsigla(obj_result.getString("dis_st_sigla")); obj_notas.setP1(obj_result.getInt("ald_fl_p1")); obj_notas.setP2(obj_result.getInt("ald_fl_p2")); obj_notas.setP3(obj_result.getInt("ald_fl_p3")); obj_notas.setTrb1(obj_result.getInt("ald_fl_trab1")); obj_notas.setTrb2(obj_result.getInt("ald_fl_trab2")); array_registros.add(obj_notas); } } catch (Exception e) { System.out.println("Erro no select" + e.getMessage()); } finally { obj_conexao.fecharConexao(); } return array_registros; } public void select(Aluno obj_aluno){ FacesContext mensagem = FacesContext.getCurrentInstance(); try{ String comando_sql = "Select alu_in_ra, dis_st_sigla, ald_fl_p1, ald_fl_p2, ald_fl_p3, ald_fl_trab1, ald_fl_trab2 from cad_aluno_disciplina where alu_in_ra=?"; PreparedStatement obj_sql = (PreparedStatement) obj_conexao.getConexao().prepareStatement(comando_sql); obj_sql.setInt(1, obj_aluno.getRa()); obj_sql.executeUpdate(); mensagem.addMessage(null, new FacesMessage(FacesMessage.SEVERITY_WARN, "Erro ao selecionar aluno!","Snif")); }catch(Exception e){ mensagem.addMessage(null, new FacesMessage(FacesMessage.SEVERITY_FATAL, "Erro na inclusão: "+e.getMessage()," Ocoreu o erro: "+e.getMessage())); }finally{ obj_conexao.fecharConexao(); } return; } }//fecha a classe package model; import java.io.Serializable; public class Notas implements Serializable{ private static final long serialVersionUID = 1L; private int alura; private String discsigla; private float p1; private float p2; private float p3; private float trb1; private float trb2; public Notas() { } public Notas (int alura, String discsigla, float p1, float p2, float p3, float trb1, float trb2){ super(); this.alura=alura; this.discsigla=discsigla; this.p1=p1; this.p2=p2; this.p3=p3; this.trb1=trb1; this.trb2=trb2; } public int getAlura() { return alura; } public void setAlura(int alura) { this.alura = alura; } public String getDiscsigla() { return discsigla; } public void setDiscsigla(String discsigla) { this.discsigla = discsigla; } public float getP1() { return p1; } public void setP1(float p1) { this.p1 = p1; } public float getP2() { return p2; } public void setP2(float p2) { this.p2 = p2; } public float getP3() { return p3; } public void setP3(float p3) { this.p3 = p3; } public float getTrb1() { return trb1; } public void setTrb1(float trb1) { this.trb1 = trb1; } public float getTrb2() { return trb2; } public void setTrb2(float trb2) { this.trb2 = trb2; } } <p:panel header="Grafico Notas Aluno" style="width: 550px"> <p:lineChart id="linear" value="#{notasDao.aluno.alura}" var="notas" xfield="#{notas.alura}" height="300px" width="500px" style="chartStyle"> <p:chartSeries label="Prova 1" value="#{notas.p1}" /> <p:chartSeries label="Prova 2" value="#{notas.p2}" /> <p:chartSeries label="Prova 3" value="#{notas.p3}" /> <p:chartSeries label="Trabalho 1" value="#{notas.trb1}" /> <p:chartSeries label="Trabalho 2" value="#{notas.trb2}" /> </p:lineChart> </p:panel> <p:panel header="Grafico Notas" style="width: 550px"> <p:lineChart id="linear" value="#{notasDao.natas}" var="notas" xfield="#{notas.p1}" height="300px" width="500px" style="chartStyle"> <p:chartSeries label="Prova 1" value="#{notas.p1}" /> <p:chartSeries label="Prova 2" value="#{notas.p2}" /> <p:chartSeries label="Prova 3" value="#{notas.p3}" /> <p:chartSeries label="Trabalho 1" value="#{notas.trb1}" /> <p:chartSeries label="Trabalho 2" value="#{notas.trb2}" /> </p:lineChart> </p:panel>

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• SQL Join only returning 1 row.

  - by kevin

  Not quite sure what I'm missing, but my SQL statement is only returning one row. SELECT tl.*, (tl.topic_total_rating/tl.topic_rates) as topic_rating, COUNT(pl.post_id) - 1 as reply_count, MIN(pl.post_time) AS topic_time, MAX(pl.post_time) AS topic_bump FROM topic_list tl JOIN post_list pl ON tl.topic_id=pl.post_parent WHERE tl.topic_board_link = %i AND topic_hidden != 1 ORDER BY %s I have two tables (post_list and topic_list), and post_list's post_parent links to a topic_list's topic_id. Instead of returning all the topics (where their board's topic_board_link is n), it only returns one topic.

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• reading into table: comma values and quotes SQL

  - by every_answer_gets_a_point

  i have a string like this something = "something, something1, "something2, something else", something3" i need it to be read into a table like this: field1 = "something" field2= "something2" field3 = "something2, something else" field4 = "something3" please notice that the double quotes in the something string signified that the string inside the quotes is to be placed in one field anyone know how to do this with an insert into statement or some other way? the answer can be purely sql or can be vba with sql. thanks!

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• C++ switch table performance

  - by asap

  Does the time taken by a switch statement (or jump table in compiled form) to "decide" where to jump rise by the number of casees it contains?

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• Doubt in Conditional inclusion

  - by Philando Gullible

  This is actually extracted from my module (Pre-processor in C) The conditional expression could contain any C operator except for the assignment operators,increment, and decrement operators. I am not sure if I am getting this statement or not since I tried using this and it worked.Also for other manipulation a probable work around would be to simply declare macro or function inside the conditional expression,something like this to be precise. Also I don't understand what is the rationale behind this rule. Could somebody explain? Thanks

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• How do i escape reserve names in a column? MySQL/Create Table

  - by acidzombie24

  I am generating tables from classes in .NET and one problem is a class may have a field name key which is a reserved mysql keyword. How do i escape it in a create table statement? (Note: The other problem below is text must be a fixed size to be indexed/unique) create table if not exists misc_info ( id INTEGER PRIMARY KEY AUTO_INCREMENT NOT NULL, key TEXT UNIQUE NOT NULL, value TEXT NOT NULL)ENGINE=INNODB;

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• if action class method throw exception where is the handler and how to get control after that....???

  - by rozer

  If action class method signature have throws statement and in that method any exceoption occurs then how the flow will move. then suppose we need to take contol of flow and want to show our jsp , what will be the steps please help out.....

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• How to return a value based on the type of the generic T

  - by Blankman

  I have a method like: public T Get<T>(string key) { } Now say I want to return "hello" if the type is a string, and 110011 if it is type int. how can I do that? typeof(T) doesn't seem to work. I ideally want to do a switch statement, and return something based on the Type of the generic (string/int/long/etc). Is this possible?

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• want to extend from java.sql.ResultSet

  - by dora

  hi, i would like to create myRecordSet object that extends java.sql.ResultSet and to implement a method that returns UTC date from sql statement. how can i extend from java.sql.ResultSet, i need an example 10X

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• C# - Check a bool for a value and then flip it

  - by halivingston

  for (int i = 0; i < X; i++) myitem = (checkedDB) ? dirtyItem : cleanItem; I wanted to know if there's a way of flipping checkedDB in the same statement, i.e. the next iteration checkedDB is the opposite of it's value, so like XORing.

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• How I can set a column value for all my rows that already exist in the database with some sort of my

  - by zeckdude

  I want to set the value of the column 'character_hold' to 'no' for all my rows in my MYSQL database. Is there a SQL statement I can use in phpmyadmin to set them all to 'no'?

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