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• Windows 7 - SBS - Why does copying a directory not include all subdirectories and files?

  - by indeed005

  Using Windows 7, fully updated... I have had some strange behaviour copying a whole user directory (e.g. "c:\users\bob" to "c:\backups\bob") I understand now that I should have used Easy Transfer or at least robocopy, but at the time all I wanted to do was backup the user's data before using the "Delete account" button. Unfortunately, I didn't check that my copy-paste had actually worked; all it had actually done was copied the appdata subdirectory of the user account. At the time of doing this backup I was logged in as the same user, bob (a local admin) in this example. When I discovered the missing files, I tried again using the domain admin account -- same story. Only appdata copied. No documents folders, nothing else. Then my boss tried, and it worked fine -- it copied all the files. Ctrl+C, Ctrl+V. I tried again... same profile... copied all the files. Same profile, same destination, same rights and permissions, same ownership, but different behaviour. Has anyone encountered this before and come up with a solution? BTW this was not using roaming profiles and the accounts are stored locally.

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• Bing Desktop not updating the wallpaper anymore

  - by warmth

  For some reason, first my workstation and then my tablet stopped updating the wallpaper. First I thought it was my company that was avoiding the app to work properly but then I started noticing that the app itself is a mess: It has two storage and formats for the wallpapers: C:\Users\<username>\AppData\Local\Microsoft\BingDesktop\en-US\Apps\Wallpaper_5386c77076d04cf9a8b5d619b4cba48e\VersionIndependent\images with a #####.jpg (single number) image format & C:\Users\<username>\AppData\Local\Microsoft\BingDesktop\themes with a ####-##-##.jpg (date) image format. I read here that deleting the themes folder it will get remade with the new images, and it worked. However those are not the files used by the Wallpaper app and deleting the images folder won't get the same result. I have added Bing Desktop to the Firewall white list and the issue is still there. Any ideas? Currently I'm using DisplayFusion to place the wallpaper manually because the company doesn't allow change the wallpapers (policies). Note: I wrote to the DisplayFusion developers to suggest adding a feature to support Bing Wallpapers. They told me there was no API support to implement it but they will study this possibility (workaround) for the future: http://stackoverflow.com/questions/10639914/is-there-a-way-to-get-bings-photo-of-the-day

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• Neo4j Windows Plugin Installation desktop V2.M06

  - by user2904850

  I have downloaded and installed the latest Window V2 Community M06 build of Neo4j on a windows 7 64 bit machine (I have tried the 32bit and 64 bit installs). Installation proceeds without and problems and the system runs normally but there is no /plugins directory (on both versions):- \Program Files (x86)\Neo4j Community\ \Program Files (x86)\Neo4j Community\.install4j \Program Files (x86)\Neo4j Community\bin I am trying to install the Spatial plugin .. so I tried creating the \plugins directory. I extracted the zip file and left the zip file in the directory but the plugins are not found:- C:\Users\WFN44217>curl localhost:7474/db/data/ { "extensions" : { }, "node" : "http://localhost:7474/db/data/node", "reference_node" : "http://localhost:7474/db/data/node/0", "node_index" : "http://localhost:7474/db/data/index/node", "relationship_index" : "http://localhost:7474/db/data/index/relationship", "extensions_info" : "http://localhost:7474/db/data/ext", "relationship_types" : "http://localhost:7474/db/data/relationship/types", "batch" : "http://localhost:7474/db/data/batch", "cypher" : "http://localhost:7474/db/data/cypher", "transaction" : "http://localhost:7474/db/data/transaction", "neo4j_version" : "2.0.0-M06" } I have tried some other plugins, but these are also not found. Any idea what might be missing? Extract from the log files: 2013-10-17 11:19:31.881+0000 INFO [o.n.k.i.DiagnosticsManager]: VM Arguments: [-Dexe4j.semaphoreName=Local\c:_program_files_neo4j_community_bin_neo4j-community.exe, -Dexe4j.isInstall4j=true, -Dexe4j.moduleName=C:\Program Files\Neo4j Community\bin\neo4j-community.exe, -Dexe4j.processCommFile=C:\Users\WFN44217\AppData\Local\Temp\e4j_p6384.tmp, -Dexe4j.tempDir=, -Dexe4j.unextractedPosition=0, -Djava.library.path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Microsoft\Web Platform Installer\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;C:\Program Files (x86)\Windows Kits\8.0\Windows Performance Toolkit\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\Microsoft SQL Server\110\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio\;C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn\;C:\apache-maven-3.1.1-bin\apache-maven-3.1.1\bin\;C:\Program Files\Java\jdk1.7.0_40\bin\;C:\Program Files (x86)\Git\cmd;C:\Program Files (x86)\Git\bin;c:\ikvm-7.2.4630.5\bin;C:\Program Files\nodejs\;C:\Users\WFN44217\AppData\Roaming\npm;c:\program files\neo4j community\jre\bin, -Dexe4j.consoleCodepage=cp0, -Dinstall4j.launcherId=24, -Dinstall4j.swt=false] 2013-10-17 11:19:31.881+0000 INFO [o.n.k.i.DiagnosticsManager]: Java classpath: 2013-10-17 11:19:31.883+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.0] file:/C:/Program%20Files/Neo4j%20Community/bin/neo4j-desktop-2.0.0-M06.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\lib\charsets.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [classpath] C:\Program Files\Neo4j Community\.install4j\i4jruntime.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/jaccess.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/zipfs.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\lib\resources.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\lib\jfr.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\lib\jsse.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [classpath] C:\Program Files\Neo4j Community\bin\neo4j-desktop-2.0.0-M06.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/sunec.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\classes 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\lib\rt.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.0] file:/C:/Program%20Files/Neo4j%20Community/bin/ 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/sunmscapi.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/dns_sd.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/dnsns.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/sunjce_provider.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/localedata.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.1] file:/C:/Program%20Files/Neo4j%20Community/jre/lib/ext/access-bridge-64.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [loader.0] file:/C:/Program%20Files/Neo4j%20Community/.install4j/i4jruntime.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\lib\sunrsasign.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: [bootstrap] C:\Program Files\Neo4j Community\jre\lib\jce.jar 2013-10-17 11:19:31.884+0000 INFO [o.n.k.i.DiagnosticsManager]: Library path: 2013-10-17 11:19:31.885+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Windows\System32 2013-10-17 11:19:31.885+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Windows 2013-10-17 11:19:31.885+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Windows\System32\wbem 2013-10-17 11:19:31.885+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Windows\System32\WindowsPowerShell\v1.0 2013-10-17 11:19:31.886+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files\Microsoft\Web Platform Installer 2013-10-17 11:19:31.886+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0 2013-10-17 11:19:31.886+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files (x86)\Windows Kits\8.0\Windows Performance Toolkit 2013-10-17 11:19:31.886+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files\Microsoft SQL Server\110\Tools\Binn 2013-10-17 11:19:31.887+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files\Microsoft SQL Server\110\DTS\Binn 2013-10-17 11:19:31.887+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn 2013-10-17 11:19:31.887+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio 2013-10-17 11:19:31.888+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files (x86)\Microsoft SQL Server\110\DTS\Binn 2013-10-17 11:19:31.888+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\apache-maven-3.1.1-bin\apache-maven-3.1.1\bin 2013-10-17 11:19:31.888+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files\Java\jdk1.7.0_40\bin 2013-10-17 11:19:31.888+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files (x86)\Git\cmd 2013-10-17 11:19:31.889+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files (x86)\Git\bin 2013-10-17 11:19:31.889+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\ikvm-7.2.4630.5\bin 2013-10-17 11:19:31.889+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files\nodejs 2013-10-17 11:19:31.889+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Users\WFN44217\AppData\Roaming\npm 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: C:\Program Files\Neo4j Community\jre\bin 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: System.properties: 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: exe4j.moduleName = C:\Program Files\Neo4j Community\bin\neo4j-community.exe 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: exe4j.processCommFile = C:\Users\WFN44217\AppData\Local\Temp\e4j_p6384.tmp 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: exe4j.semaphoreName = Local\c:_program_files_neo4j_community_bin_neo4j-community.exe 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: sun.boot.library.path = c:\program files\neo4j community\jre\bin 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: exe4j.consoleCodepage = cp0 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: path.separator = ; 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: file.encoding.pkg = sun.io 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: user.country = GB 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: user.script = 2013-10-17 11:19:31.890+0000 INFO [o.n.k.i.DiagnosticsManager]: sun.os.patch.level = Service Pack 1 2013-10-17 11:19:31.891+0000 INFO [o.n.k.i.DiagnosticsManager]: install4j.exeDir = C:\Program Files\Neo4j Community\bin\ 2013-10-17 11:19:31.891+0000 INFO [o.n.k.i.DiagnosticsManager]: user.dir = C:\Program Files\Neo4j Community\bin

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• Fix Problems Upgrading Office 2010 Beta to RTM (Final) Release

  - by Mysticgeek

  There are several scenarios where you may run into trouble uninstalling the 2010 Beta and trying to install the RTM (final) release. Today we’ll cover the problems we ran into, and how to fix them. You would think upgrading from the Office 2010 Beta to the final release would be an easy process. Unfortunately, it’s not always that simple. In fact, we ran into three different scenarios where the install wasn’t smooth whatsoever. If you currently have the 2010 Beta installed, you have to remove it before you can install the RTM.  Here we’ll take a look at three different troublesome install scenarios we ran into, and how we fixed each one. Important Note: Before proceeding with any of these steps, make sure and backup your Outlook .pst files! Scenario 1 – Uninstall Office 2010 Beta & Fix Install Errors In this first scenario we have Office Professional Plus 2010 Beta 32-bit installed on a Windows 7 Home Premium 32-bit system. First try to uninstall the Office 2010 Beta by going into Control Panel and selecting Programs and Features. Scroll down to Microsoft Office Professional Plus 2010, right-click it and select Uninstall. Click Yes when the confirmation dialog box comes up. Wait while Office 2010 Beta uninstalls…the amount of time it takes will vary from system to system. To complete the uninstall process, a reboot is required. Fixing Setup Errors The problem is when you start the installation of the 2010 RTM… You get the following setup error even though you uninstalled the 2010 Beta. The problem is there are leftover Office apps or stand alone Office products. So, we need a utility that will clean them up for us.   Windows Installer Clean Up Utility Download and install the Clean Up Utility (link Below) following the defaults. After it’s installed you’ll find it in Start \ All Programs \ Windows Install Clean Up …go ahead and launch the utility. Now go through and remove all Office Programs or addins that you find in the list. Make sure you are just deleting Office apps and not something you need like Java for example. If you’re not sure what something is, doing a quick Google search should help you out. For instance we had the Office labs Ribbon Hero installed… just highlight and click Remove. Remove anything that has something to do with Office…then reboot your machine. Now, you should be able to begin the installation of Office 2010 RTM (Final) Release without any errors. If you do get an error during the install process, like this one telling us we have old version of Groove Server… Navigate to C:\Users\username\AppData\Local\Microsoft (where username is the computer name) and delete any existing MS Office folders. Then try the install again, this solved the problem in our first scenario. Scenario 2 – Not Being Able to Uninstall 2010 Beta from Programs and Features In this next scenario we have Office Professional Plus 2010 Beta 32-bit installed on a Windows 7 Home Premium 32-bit system. Another problem we ran into is not being able to uninstall the 2010 Beta from Programs and Features. When you go in to uninstall it, nothing happens. If you run into this problem, we again need to download and install the Windows Installer Clean Up Utility (link below) and manually uninstall the Beta. When you launch it, scroll down to Microsoft Office Professional Plus 2010 (Beta), highlight it and click Remove.   Click OK to the Warning Dialog box… If you see any other Office 2010, 2007, or 2003 entries you can hold the “Shift” key and highlight them all…then click Remove and click OK to the warning dialog. Now we need to delete some Registry settings. Click on Start and type regedit into the Search box and hit Enter. Navigate to HKEY_CURRENT_USER \ Software \ Microsoft \ Office and delete the folder. Then navigate to HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Office and delete those keys as well. Now go into C:\Program Files and find any of these three folders…Microsoft Office, OfficeUpdate, or OfficeUpdate14…you might find one, two or all three. Either way just rename the folders with “_OLD” (without quotes) at the end. Then go into C:\Users\username\AppData\Local\Microsoft and delete any existing MS Office folders. Where in this example we have office, Office Labs, One Note…etc. Now we want to delete the contents of the Temp folder. Click on Start and type %temp% into the Search box and hit Enter. Use the key combination “Ctrl+A” to select all the files in this folder, then right-click and click Delete, or simply hit the Delete key. If you have some files that won’t delete, just skip them as they shouldn’t affect the Office install. Then empty the Recycle Bin and restart your machine. When you get back from the restart launch the Office 2010 RTM installer and you should be good to go with installation. Because we uninstalled the Office 2010 Beta manually, you may have some lingering blank icons that you’ll need to clean up. Scenario –3 Uninstall 2007 and Install 2010 32-Bit on x64 Windows 7 For this final scenario we are uninstalling Office Professional 2007 and installing Office Professional Plus 2010 32-Bit edition on a Windows Ultimate 64-bit computer. This machine actually had Office 2010 Beta 64-bit installed at one point also, it’s since been removed, and 2007 was reinstalled.  Go into Programs and Settings and uninstall Microsoft Office Professional 2007. Click Yes to the dialog box asking if you’re sure you want to uninstall it… Then wait while Office 2007 is uninstalled. The amount of time it takes will vary between systems. A restart is required to complete the process… Again we need to call upon the Windows Installer Clean Up Utility. Go through and delete any left over Office 2007 and 2010 entries. Click OK to the warning dialog that comes up. After that’s complete, navigate to HKEY_CURRENT_USER \ Software \ Microsoft \ Office and delete the folder. Then navigate to HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Office and delete those keys as well. We still need to go into C:\Users\ username\AppData\ Local\ Microsoft (where username is the computer name) and delete any Office folders. In this example we have Outlook Connector, Office, and Outlook to delete. Now let’s delete the contents of the Temp folder by typing %temp% into the Search box in the Start Menu. Then delete all of the files and folders in the Temp directory. If you have some files that won’t delete, just skip them as they shouldn’t affect the Office install. Then empty the Recycle Bin and restart your machine. If you try to install the 2010 RTM at this point you might be able to begin the install, but may get the following Error 1402 message. To solve this issue, we opened the command prompt and ran the following: secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose After the command completes, kick off the Office 2010 (Final) RTM 32-bit edition. This solved the issue and Office 2010 installed successfully.   Conclusion Except for the final scenario, we found using the Windows Installer Clean Up Utility to come in very handy. Using that along with deleting a couple folders and registry settings did the trick. In the last one, we had to get a bit more geeky and use some command line magic, but it got the job done. After some extensive testing in our labs, the only time the upgrade to the RTM went smoothly was when we had a clean Vista or Windows 7 system with a fresh install of the 2010 beta only. However, chances are you went from 2003 or 2007 to the free 2010 Beta. You might also have addins or other Office products installed, so there are going to be a lot of different office files scattered throughout your PC. If that’s the case, you may run into the issues we covered here. These are a few scenarios where we got errors and were not able to install Office 2010 after removing the beta. There could be other problems, and if any of you have experienced different issues or have more good suggestions, leave a comment and let us know! Link Download Windows Installer Clean Up Utility Similar Articles Productive Geek Tips Remove Office 2010 Beta and Reinstall Office 2007How to Upgrade the Windows 7 RC to RTM (Final Release)Upgrading Ubuntu from Dapper to Edgy with Update ManagerDisable Office 2010 Beta Send-a-Smile from StartupAdd or Remove Apps from the Microsoft Office 2007 or 2010 Suite TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Case Study – How to Optimize Popular Wordpress Sites Restore Hidden Updates in Windows 7 & Vista Iceland an Insurance Job? Find Downloads and Add-ins for Outlook Recycle ! Find That Elusive Icon with FindIcons

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• Cisco Unifed Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also uses Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• Cisco Unified Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also use Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error: "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• SQL SERVER – Another lesser known feature of SQL Server Management Studio 2012 – Guest Post by Balmukund Lakhani

  - by Pinal Dave

  This is a fantastic blog post from my dear friend Balmukund ( blog | twitter | facebook ). He had presented a fantastic session in our last UG and there were lots of requests from attendees that he blogs about it. Well, here is the blog post about the same very popular UG session. Let us read the entire blog post in the voice of the Balmukund himself. In one of my previous guest blog on SQL Authority, I wrote about “Additional Connection Parameter” tab of login screen in SQL Server Management Studio (a.k.a. SSMS). On the similar lines, this blog is going to show little less known new feature of login main screen (“Connect to Server”) of SSMS 2012. You might have seen below screen countless times and you might wonder what is there is blog about in this simple screen. Well, continue reading and you would get the answer. Many times, DBA have to login to production server from non-regular machine, may be a developer’s workstation. Once you login to SQL, do your work and close the management studio. Do you know that your server name is saved in management studio? Of course, very useful feature because you may not like to type server name/IP address every time. Whatever servers you have connected, it would be stored by management studio. But sometime, it’s annoying! What you would do if you want SQL Server Management Studio to forget “all” the servers listed in drop down of Server name? To do that, you need to know how and where it’s stored. You can use one of my favorite tool from sysinternals called Process Monitor (also known as ProcMon) and easily figure out that this is stored in a file under your windows user profile. Below is the file in SQL 2008 R2 Management Studio. %appdata%\Microsoft\Microsoft SQL Server\100\Tools\Shell\SqlStudio.bin For SQL Server 2012, here is what we can see in ProcMon So, the path is %appdata%\Microsoft\Microsoft SQL Server\110\Tools\Shell\SqlStudio.bin So far, you might wonder, where is the new feature? I have been asked by many users to delete entries from SSMS “Connect to Server” server name list. Well, unofficially, you can delete the file directly which we found via ProcMon. Note that delete file to get rid of server list is not officially supported by Microsoft. Better way to achieve this is provided in SSMS 2012. To delete the servers from the list, highlight the name we want to delete (via keyboard or mouse) and then press delete key via keyboard. We can’t be multi-select and has to be done one by one. We can delete as many entries we want. I have delete few from first screenshot taken and here is the modified version. This is not available in SQL 2008 R2 and its previous version. This came from feedback given to SQL Server Product group. Hope you have learned something new today! Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology

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• Running PowerShell from MSdeploy runcommand does not exit

  - by Peter Moberg

  Im am trying to get MSDeploy to execute a PowerShell script on a remote server. This is how i execute MSDeploy: msdeploy \ -verb:sync \ -source:runCommand='C:\temp\HelloWorld.bat', \ waitInterval=15000,waitAttempts=1 \ -dest:auto,computername=$WebDeployService$Credentials -verbose HelloWorld.bat contains: echo "Hello world!" powershell.exe C:\temp\WebDeploy\Package\HelloWorld.ps1 echo "Done" The HelloWorld.ps1 only contains: Write-Host "Hello world from PowerShell!" However, it seems like PowerShell never terminates. This is the output from running the msdeploy: Verbose: Performing synchronization pass #1. Verbose: Source runCommand (C:\temp\HelloWorld.bat) does not match destination (C:\temp\HelloWorld.bat) differing in attributes (isSource['True','False']). Update pending. Info: Updating runCommand (C:\temp\HelloWorld.bat). Info: Info: C:\temp>echo "Hello world!" "Hello world!" C:\temp\WebDeploy>powershell.exe C:\temp\HelloWorld.ps1 Info: Hello world from Powershell! Info: Warning: The process 'C:\Windows\system32\cmd.exe' (command line '/c "C:\Users\peter\AppData\Local\Temp\gaskgh55.b2q.bat "') is still running. Waiting for 15000 ms (attempt 1 of 1). Error: The process 'C:\Windows\system32\cmd.exe' (command line '/c "C:\Users\peter\AppData\Local\Temp\gaskgh55.b2q.bat"' ) was terminated because it exceeded the wait time. Error count: 1. Anyone knows a solution?

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• Selenium error on Win7

  - by hawkeye

  I'm starting Selenium server with the following on a command line: java -jar selenium-server.jar Here is the code: import com.thoughtworks.selenium.*; import java.util.regex.Pattern; import org.openqa.selenium.server.SeleniumServer; import junit.framework.*; public class orkut extends SeleneseTestCase { public void setUp() throws Exception { //SeleniumServer server = new SeleniumServer(); //server.start(); setUp("https://www.google.com/", "*firefox C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe"); } public void testOrkut() throws Exception { selenium.setTimeout("10000"); selenium.open("/accounts/ServiceLogin?service=orkut&hl=en-US&rm=false&continue=http%3A%2F%2Fwww.orkut.com%2FRedirLogin%3Fmsg%3D0&cd=IN&skipvpage=true&sendvemail=false"); selenium.type("Email", "username"); selenium.type("Passwd", "password"); selenium.click("signIn"); selenium.selectFrame("orkutFrame"); selenium.click("link=Communities"); selenium.waitForPageToLoad("10000"); } public static Test suite() { return new TestSuite(orkut.class); } public void tearDown(){ selenium.stop(); } public static void main(String args[]) { junit.textui.TestRunner.run(suite()); } } Here is the error: .E Time: 33.386 There was 1 error: 1) testOrkut(orkut)java.lang.RuntimeException: Could not start Selenium session: Failed to start new browser session: Unable to delete file C:\Users\user\AppData\Local\Temp\customProfileDir78cf02e3efca4772a71525c4a7523cac\parent.lock at com.thoughtworks.selenium.DefaultSelenium.start(DefaultSelenium.java:89) at com.thoughtworks.selenium.SeleneseTestBase.setUp(SeleneseTestBase.java:123) at com.thoughtworks.selenium.SeleneseTestBase.setUp(SeleneseTestBase.java:104) at com.thoughtworks.selenium.SeleneseTestCase.setUp(SeleneseTestCase.java:78) at orkut.setUp(orkut.java:14) at com.thoughtworks.selenium.SeleneseTestCase.runBare(SeleneseTestCase.java:212) at orkut.main(orkut.java:37) Caused by: com.thoughtworks.selenium.SeleniumException: Failed to start new browser session: Unable to delete file C:\Users\M022534\AppData\Local\Temp\customProfileDir78cf02e3efca4772a71525c4a7523cac\parent.lock at com.thoughtworks.selenium.HttpCommandProcessor.throwAssertionFailureExceptionOrError(HttpCommandProcessor.java:97) at com.thoughtworks.selenium.HttpCommandProcessor.doCommand(HttpCommandProcessor.java:91) at com.thoughtworks.selenium.HttpCommandProcessor.getString(HttpCommandProcessor.java:262) at com.thoughtworks.selenium.HttpCommandProcessor.start(HttpCommandProcessor.java:223) at com.thoughtworks.selenium.DefaultSelenium.start(DefaultSelenium.java:81) ... 16 more FAILURES!!! Tests run: 1, Failures: 0, Errors: 1

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• InvalidCastException for two Objects of the same type

  - by LLEA

  hi, I have this weird problem that I cannot handle myself. A class in the model of my mvp-project designed as singleton causes an InvalidCastException. The source of error is found in this code line where the deserialised object is assigned to the instance variable of the class: engineObject = (ENGINE)xSerializer.Deserialize(str); It occurs whenever I try to add one of my UserControls to a Form or to a different UC. All of my UCs have a special presenter that access the above mentioned instance variable of the singleton class. This is what I get when trying to add a UC somewhere: 'System.TypeInitializationException: The type initializer for 'MVP.Model.EngineData' threw an exception. ---- System.InvalidCastException: [A]Engine cannot be cast to [B]Engine. Type A originates from 'MVP.Model, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' in the context 'LoadNeither' at location '[...]\AppData\Roaming\Microsoft\VisualStudio\9.0\ProjectAssemblies\uankw1hh01\MVP.Model.dll'. Type B originates from 'MVP.Model, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null' in the context 'LoadNeither' at location '[...]\AppData\Roaming\Microsoft\VisualStudio\9.0\ProjectAssemblies\u_hge2de01\MVP.Model.dll'... So I somehow have two assemblies and they are not accessed from my project folder, but from a VS temp folder? I googled a lot and only found this: IronPython Exception: [A]Person cannot be cast to [B]Person. There is a solution offered, but first it concerns IronPhyton and second I don't know where to use it within my project? It would be just great, if u could help me out here :-) thx

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• document.getElementById() returns null when using mozrepl (but not in firebug)

  - by teamonkey

  I'm trying to use the mozrepl Firefox extension to give me a Javascript REPL from within emacs. I think I've got it set up correctly. I can interact with the REPL from emacs and can explore the document pretty much as described in the tutorial pages. The problem comes when I try to do something really simple, like get a context to a canvas element: repl> document.getElementById("mycanvas").getContext("2d") !!! TypeError: document.getElementById("mycanvas") is null Details: message: document.getElementById("mycanvas") is null fileName: chrome://mozrepl/content/repl.js -> file:///C:/Users/teamonkey/AppData/Roaming/Mozilla/Firefox/Profiles/chfdenuz.default/mozrepl.tmp.js lineNumber: 1 stack: @chrome://mozrepl/content/repl.js -> file:///C:/Users/teamonkey/AppData/Roaming/Mozilla/Firefox/Profiles/chfdenuz.default/mozrepl.tmp.js:1 name: TypeError It's not just that particular instance: any call to getElementById will just return null. If I start up firebug I can enter the same thing and it will return a valid context, but I'd really like to get the REPL working in emacs. I don't think this is a bug but I've probably not configured mozrepl correctly. Can anyone help? Mozrepl 1.0, Firefox 3.6

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• Dynamic Google Maps API InfoWindow HTML Content

  - by Peter Hanneman

  I am working in Flash Builder 4 with Google Map's ActionScript API. I have created a map, loaded some custom markers onto it and added some MouseEvent listeners to each marker. The trouble comes when I load an InfoWindow panel. I want to dynamically set the htmlContent based off of information stored in a database. The trouble is that this information can change every couple of seconds and each marker has a unique data set so I can not statically set it at the time I actually create the markers. I have a method that will every minute or so load all of the records from my database into an Object variable. Everything I need to display in the htmlContent is contained in this object under a unique identifier. The basic crux of the problem is that there is no way for me to uniquely identify an info window, so I can not determine what information to pull into the panel. marker.addEventListener(MapMouseEvent.ROLL_OVER, function(e:MapMouseEvent):void { showInfoWindow(e.latLng) }, false, 0, false); That is my mouse event listener. The function I call, "showInfowindow" looks like this: private function showInfoWindow(latlng:LatLng):void { var options:InfoWindowOptions = new InfoWindowOptions({title: appData[*I NEED A UNIQUE ID HERE!!!*].type + " Summary", contentHTML: appData[*I NEED A UNIQUE ID HERE!!!*].info}); this.map.openInfoWindow(latlng, options); } I thought I was onto something by being able to pass a variable in my event listener declaration, but it simply hates having a dynamic variable passed through, it only returns the last value use. Example: marker.addEventListener(MapMouseEvent.ROLL_OVER, function(e:MapMouseEvent):void { showInfoWindow(e.latLng, record.unit_id) }, false, 0, false); That solution is painfully close to working. I iterate through a loop to create my markers when I try the above solution and roll over a marker I get information, but every marker's information reflects whatever information the last marker created had. I apologize for the long explaination but I just wanted to make my question as clear as possible. Does anyone have any ideas about how to patch up my almost-there-solution that I posted at the bottom or any from the ground up solutions? Thanks in advance, Peter Hanneman

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• Where to store: User connection information?

  - by TomTom

  ;) I am writing a .NET application wher ethe user connects to a given server. ALl information within the application is stored in the server. But I want / need to store the following information for the user: The server he connected to last The username he used to connect last (and no, no password, never ever). Any idea where to store this best? the application config file is not sensible (user != admin, application.config is write protected for him). So, my options are: In the registry. 2 keys under my own subkey. In a sort of ini file, stored in the user's data directory (AppData). This would possibly also allow later expansion (into like saving more information, some of which may not fit into the registry). Anyone a tip? Other alternatives? I tend so far to go for the AppData directory with my own subfolder - simply because it is a nice preparation for later to keep like a local copy of configuration etc.

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• How-to diagnose and fix such "on-site" crash of dotnet application?

  - by Dmitriy Matveev

  Hello! I'm working on some application which has auto-update function. The implemented idea is simple as following: - There are some "starter" application which is installed to "Program Files/whatever/...". It's the application which is intended to be started by user. - Each time the "starter" application is executed it checks server for updates and downloads it to "%APPDATA%/some/...". And then it starts some application from that folder. Above approach is working on my development machine (running Vista) and on some other machines under XP, but under some different machine (running Windows 7) it isn't working. When "starter" executes the real application it crashes with some unknown problem (Signature = System.UnauthorizedAccess). When real application is executed manually from %APPDATA%/some/ folder then everything is working fine. I've tried to set same working directory in ProcessStartInfo, so "starter" will also execute real application in that folder, but this isn't helped me. How can I diagnose and/or fix that issue?

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• What file format/database format does Picasa use?

  - by Raymond

  I am trying to figure out what file format the .db file and .pmp files are. I tried using db_dump (Berkeley DB) for the .db files, but it seems that they are not Berkeley DB, or of an older version. I have no idea what the .PMP files are. Directory of C:\Users\me\AppData\Local\Google\Picasa2\db3 6/09/2010 08:07 PM 303,748 imagedata_uid64.pmp 1/18/2010 10:34 PM 4,885 imagedata_unification_lhlist.pmp 6/09/2010 10:55 PM 155,752 imagedata_width.pmp 6/09/2010 10:55 PM 1,286,346,614 previews_0.db 6/10/2010 10:06 AM 467,168 previews_index.db Any help appreciated.

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• Windows 7 search not finding files

  - by Rob Nicholson

  Can anyone please explain this quirk in Windows 7 search (not a big fan of it - preferred XP method or least both). With Outlook, you sometimes have to find and delete your OST file. It resides in the user's profile folder. How come searching the entire C: drive for *.ost files works - they are in c:\Users\rob.nicholson\appdata somewhere but starting the search from c:\Users\rob.nicholson fails to find the files??? Cheers, Rob.

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• Internet Explorer stores working data under %TEMP% instead of normal locations

  - by SWB

  Internet Explorer normally stores its working data in various special locations. For example: Cookies - %APPDATA%\Microsoft\Windows\Cookies History - %LOCALAPPDATA%\Microsoft\Windows\History Cache - %LOCALAPPDATA%\Microsoft\Windows\Temporary Internet Files However, for some reason, Internet Explorer occasionally stops using the normal locations and instead creates new folders under %TEMP% and/or %TEMP%\Low for this data. For example: Cookies - %TEMP%\Cookies %TEMP%\Low\Cookies History - %TEMP%\History %TEMP%\Low\History Cache - %TEMP%\Temporary Internet Files %TEMP%\Low\Temporary Internet Files Why does Internet Explorer do this, and how can make it use the normal locations again?

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• Where does vista's Notes gadget store your notes?

  - by D Connors

  I like to use the default notes gadget in vista, and I want to sinchronize my notes between my PC and my laptop. I'm gonna use dropbox, so I just need to know where does the gadget store my notes. I looked inside the Appdata folder and couldn't find the actual notes (only config files). Does anyone know where they are? They have to be stored somewhere, since they are saved even if you close the sidebar. Thanks

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• Completely remove user account and create another with same name in Windows 7

  - by TeaJay

  Here's my question simply and then the details in case they help to get me an appropriate answer. Question: How can I completely and permanently delete a user account in Windows 7 so that I can create another one with the same user name without the computer name extension added, eg Jane Smith not Jane Smith.computer name? The details: I just did a clean install of Windows 7 Professional 32 bit. (My laptop crashed, I reinstalled Vista and restored backup files but things weren't working so I decided to just get Windows 7 since I had to start over anyway). I used Windows Easy Transfer to save just about everything, even customizing to include a user's appdata from Windows.old which was created when I reinstalled Vista -- not knowing that another windows.old file would be created with the installation of Windows 7. After installing Windows 7, I used Windows Easy Transfer to transfer the user file, appdata, to the new user account which I gave the same name (Jane Smith) in case having a different name would cause problems with reading files or something. Afterwards, I realized that I did not want ALL of that junk. So, I thought no problem, I'll just delete the user account I just created, nothing lost, and create another one this time transferring only the files I wanted (using the customize option in windows easy transfer). I wanted to keep the same user name, e.g. Jane Smith, so after I deleted the user account I checked the files, and I didn't see. It was late so I went to bed and the next morning I created a new user with that same name (Jane Smith). The files looked fine if I remember correctly. Meanwhile, I updated the computer and it restarted a couple times. As I was moving files to the "Jane Smith" user account file, things weren't working as they should. I was actually moving files to the deleted user account and that the current user account was named "Jane Smith.computer name" and that's where the files needed to go. I don't like this. It's too confusing. I want just "Jane Smith". How can I do this without just changing the user name (which doesn't change it in the file path etc)? I want the first one GONE. If I can't do this, is it a problem to create an account with another name and still transfer files to it without path or other problems? I hope this question makes sense and that someone can help me. Thank you in advance!

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• Changing location of sticky notes file on Windows 7

  - by PaoloFCantoni

  Hi, I want to synchronize the windows 7 Sticky Notes file, notwithstanding Martha's excellent points in: How do I move Sticky Notes content to another computer. On different machines %appdata% will point to different physical locations. So I want to move the location to a common one that I use to synchronize other stuff. I had a quick look in the registry and couldn't see any pointers there. TIA Paolo

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• Rsync problem...filenames

  - by Jay White

  I'm trying to back up users Chrome Sessions with Rsync with the following command: rsync -e "ssh -i new.key" -r --verbose -tz --stats --progress --delete \ '/cygdrive/c/Users/jay/AppData/Local/Google/Chrome/User Data/Default/Current Session' \ user@host:"/chrome sessions/" Except this doesn't work exactly, as I get a file called chrome in a sessions directory that is already present on the server. Why is this?

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• installing and configuring Autodesk Suite for multiple users on a domain

  - by JohnyV

  I was wondering if anyone has had any success installing Any/All of the Autodesk Suite (autocad, revit,inventor,3dsmax) and has set them up so that multiple users can log on to the domain without having issues with the applications trying to run from C:\users\usera\appdata...... I am trying to prevent the autocad initial setup using a profile (within autocad) but this didnt work either. I am using autodesk 2010. Thanks

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• Create Templates folder in Windows 7 profile

  - by Michael Itzoe

  I'd like to create a Templates folder in my profile on Windows 7, but there's already a junction to AppData\Roaming\Microsoft\Windows\Templates. I assume this is a system configuration so I don't want to delete it. I'm currently calling my folder File Templates, but that seems to verbose to me. Is there anything I can do?

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• Where are the TweetDeck settings-files located in (ubuntu-) linux?

  - by Philipp Andre

  Hi Everybody, i'm running Windows as well as Ubuntu and like to sync both tweetdeck installations via dropbox. Therefore i need to locate two files: td_26_[username].db preferences_[username].xml I found them on windows under the folder c:\Users[account]\AppData\Roaming\TweetDeckFast.[random string]\Local Store\ But i can't find them on my ubuntu installation. Does anyone know where these files are located? Best Regards Philipp

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• How do I share a Quick Style Set I have created?

  - by Frank Conte

  I have created a Quick Style Set in Word 2010 that I would like to share with colleagues. I have called this QSS OurReport. Another web site suggested the following For Windows 7, the folder should be Users[username]\AppData\Roaming\Microsoft\QuickStyles. Open Word File options advanced Scroll all the way down to section titled “General” Click “File locations” Click “User templates” – this will bring you to templates but also quick styles folder I have no Quick Styles Folder in my Roaming file locations

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