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  • 11/28 Thought Leaders Webinar: Marketing Strategies for Great Customer Experiences

    - by Charles Knapp
    With the growing use of mobile and social, it's tempting to bolt on these new channels to existing processes. However, that piecemeal approach may not lead to satisfying customer experiences or solid returns on investments. Furthermore, the volume of information businesses have access to is growing exponentially. Is this leading to better business insight and customer experiences? Join the Internet Marketing Association, The University of California at Irvine, and Oracle as we discuss marketing strategies that will help your customers have better experiences with your brand. You'll learn effective strategies for harnessing the power of "big data" to know more and understand your customers better, empowering customers and employees to make every interaction easy and rewarding, and adapting the customer experience to connect and engage effectively with each customer. Our speakers are Melissa Boxer, Vice President of Product Strategy, Oracle Cloud and CX Applications, who is a conference keynote speaker on integrated social marketing and loyalty analytics, and Dean Abbott, CEO of Abbott Analytics, who is a thought leader in commercial predictive analytics. This learning opportunity takes place on Wednesday, November 28, 11 am to 12 pm Pacific. Register today to learn from these thought leaders.

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  • Change A-Record in Hetzner Konsoleh

    - by Charles
    I am a Hetzner level 19 shared hosting client and would like to change the A-record for my domain. When I log in to konsoleh, I see which IP-address it points to at the moment, but not where I can change it. Does anyone know how to do it? Thanks! Solution I called Hetzner support. It was because I had to log in with my client id, not with my domain. Then I could just click on the A-record and edit it.

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  • Windows 8 for productivity?

    - by Charles Young
    At long last I’ve started using Windows 8.  I boot from a VHD on which I have installed Office, Visio, Visual Studio, SQL Server, etc.  For a week, now, I’ve been happily writing code and documents and using Visio and PowerPoint.  I am, very much, a ‘productivity’ user rather than a content consumer.   I spend my days flitting between countless windows and browser tabs displayed across dual monitors.  I need to access a lot of different functionality and information in as fluid a fashion as possible. With that in mind, and like so many others, I was worried about Windows 8.  The Metro interface is primarily about content consumption on touch-enabled screens, and not really geared for people like me sitting in front of an 8-core non-touch laptop and an additional Samsung monitor.  I still use a mouse, not my finger.  And I create more than I consume. Clearly, Windows 8 won’t be viable for people like me unless Metro keeps out of my hair when using productivity and development tools.  With this in mind, I had long expected Microsoft to provide some mechanism for switching Metro off.  There was a registry hack in last year’s Developer Preview, but this capability has been removed.   That’s brave.  So, how have things worked out so far? Well, I am really quite surprised.  When I played with the Developer Preview last year, it was clear that Metro was unfinished and didn’t play well enough with the desktop.  Obviously I expected things to improve, but the context switching from desktop to full-screen seemed a heavy burden to place on users.  That sense of abrupt change hasn’t entirely gone away (how could it), but after a few days, I can’t say that I find it burdensome or irritating.   I’ve got used very quickly to ‘gesturing’ with my mouse at the bottom or top right corners of the screen to move between applications, using the Windows key to toggle the Start screen and generally finding my way around.   I am surprised at how effective the Start screen is, given the rather basic grouping features it provides.  Of course, I had to take control of it and sort things the way I want.  If anything, though, the Start screen provides a better navigation and application launcher tool than the old Start menu. What I didn’t expect was the way that Metro enhances the productivity story.  As I write this, I’ve got my desktop open with a maximised Word window.  However, the desktop extends only across about 85% of the width of my screen.  On the left hand side, I have a column that displays the new Metro email client.  This is currently showing me a list of emails for my main work account.  I can flip easily between different accounts and read my email within that same column.  As I work on documents, I want to be able to monitor my inbox with a quick glance. The desktop, of course, has its own snap feature.  I could run the desktop full screen and bring up Outlook and Word side by side.  However, this doesn’t begin to approach the convenience of snapping the Metro email client.  Consider that when I snap a window on the desktop, it initially takes up 50% of the screen.  Outlook doesn’t really know anything about snap, and doesn’t adjust to make effective use of the limited screen estate.  Even at 50% screen width, it is difficult to use, so forget about trying to use it in a Metro fashion. In any case, I am left with the prospect of having to manually adjust everything to view my email effectively alongside Word.  Worse, there is nothing stopping another window from overlapping and obscuring my email.  It becomes a struggle to keep sight of email as it arrives.  Of course, there is always ‘toast’ to notify me when things arrive, but if Outlook is obscured, this just feels intrusive. The beauty of the Metro snap feature is that my email reader now exists outside of my desktop.   The Metro app has been crafted to work well in the fixed width column as well as in full-screen.  It cannot be obscured by overlapping windows.  I still get notifications if I wish.  More importantly, it is clear that careful attention has been given to how things work when moving between applications when ‘snapped’.  If I decide, say to flick over to the Metro newsreader to catch up with current affairs, my desktop, rather than my email client, obligingly makes way for the reader.  With a simple gesture and click, or alternatively by pressing Windows-Tab, my desktop reappears. Another pleasant surprise is the way Windows 8 handles dual monitors.  It’s not just the fact that both screens now display the desktop task bar.  It’s that I can so easily move between Metro and the desktop on either screen.  I can only have Metro on one screen at a time which makes entire sense given the ‘full-screen’ nature of Metro apps.  Using dual monitors feels smoother and easier than previous versions of Windows. Overall then, I’m enjoying the Windows 8 improvements.  Strangely, for all the hype (“Windows reimagined”, etc.), my perception as a ‘productivity’ user is more one of evolution than revolution.  It all feels very familiar, but just better.

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  • Huge company wants my domain name

    - by Charles Marsh
    Not sure if this is the right place to ask but I'll give it a go. I simply require a little advice; A very large hosted e-commerce platform emailed me a while back and basically asked me to transfer my domain name to them. They made no offer but simply said 'why not change your domain to xx - xx instaead of xxxx' Not they own all the equivalent names in .com, .org all of them apart from my .co.uk I am a registered partner of theirs and my website is a portfolio of all my themes but I also get a lot of enquires through it. I had heard rumors this company is opening an office in the UK! I'm right in thinking I shouldn't just roll over right? I've put some much effort in to SEO and building my reputation... I can't just give it up surly?

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  • Does "Ubuntu for Android" (12.04) work with the Samsung Galaxy S2?

    - by Charles Hadeed
    I'm trying to buy a new Android phone and I own an Ubuntu 12.04 computer... I have the choice of a Google Galaxy Nexus, Samsung Galaxy S2, and a HTC Sensation XL. I am aware that the HTC already works with it but i would prefer to buy the samsung. I already have the phone hardware specifications and have checked but i am not sure with the samsung or the nexus. So which of these phones work for Ubuntu 12.04's 'Ubuntu for Android' feature?

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  • Image captions and wrapping [migrated]

    - by Charles
    What's the best way to add a caption below an image? The image and its caption will be floated right, and the text on the caption needs to wrap -- a 200x200px image shouldn't have a caption of width 800px. I would strongly prefer a solution that allows me to update images (with different widths) without changing the CSS or markup. For reasons beyond my control the image itself will also be floated right, but this should not be too problematic.

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  • Calling Knowledge Workers: Make a Difference in the User Experience

    - by Charles Knapp
    Do you consider yourself a knowledge worker? Do you have ideas of how to make CRM software work smarter so you don't have to work harder? The Oracle Middleware User Experience team will be conducting customer feedback focus groups at Oracle OpenWorld, October 1-3. All it takes is a couple of hours or less for us to learn from you. Customer participation helps Oracle develop outstanding products and solutions. Knowledge workers of all types are invited to participate: Finance, Sales, Human Resources, Marketing, Recruiters, Budget Managers, Project & Product Managers and more. To participate in these sessions you do not have to be registered for Oracle OpenWorld. If you or someone you know is interested in participating, please email muxtesting_us at oracle.com with your name, company, job title, work and mobile phone numbers with country code, and email address.

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  • BumbleBee / getting Nvidia 310.19 Drivers to Work | 12.10

    - by Charles Mynard
    Asus U31JG - A1 Laptop: -Intel Core i3 -Nvidia 415m / Intel HD Graphics ( Optimus Technology ) Hello, I have been trying for about 3 weeks now to get any kind of Nvidia driver to work, and now am determined to get the 310.19 driver to work. I have tried numerous times of which either nothing happened or my interface ( menu bars, the top and left bar on desktop, and the ability to close a window) would disappear. Apparently I'm not making the connection on how to get these to install properly. I have tried numerous other posts and websites and attempted "bumblebee" to no avail. I am wondering if anyone can write a step by step guide of commands that I need to run in terminal to get this to work. I've had to reinstall 12.10, so if you could walk me through the process of getting the drivers downloaded and installed, I would greatly appreciate it. I barely know what I'm doing, and this is quite a turn off for someone new to Ubuntu, I really want to enjoy it but this is preventing me from committing. Thank you in advance, and I apologize for being so flustered / helpless with this but I have ran out of patience with this.

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  • The Path to Best-In-Class Service Business Performance

    - by Charles Knapp
    What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue growth that is six greater than average, and realize cost decreases rather than increases! What does it take to become best in class? Some of the keys are: Engage customers effectively and consistently across all channels Focus on mobility to improve reactive service performance Continue to transition from primarily reactive to proactive and predictive service performance Build the support structure for new services and service contracts Construct an engaged service delivery team Join the Aberdeen Group, Oracle, Infosys, and Hyundai Capital as we highlight the key stages in the service transformation journey and reveal how Best-in-Class organizations are equipping themselves to thrive in this new era of service. Please join us for "Service Excellence and the Path to Business Transformation" -- this Thursday, October 25, 8:00 AM PDT | 11:00 AM EDT | 3:00 PM GMT | 4:00 PM BST.

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  • Calling Customer Service Leaders

    - by Charles Knapp
    and by Suzy Meriwether The Customer Service Leader is under greater pressure today than ever before. With rapid adoption of new communication technologies and devices by customers, customer expectations are on the rise and social media provides a venue to share their experiences. To respond to these industry change drivers, Customer Service Leaders need to deliver a superior customer experience, achieve operational excellence, and transform their service organization. Oracle is hosting a series of evening seminars to discuss these drivers and how to improve efficiency within the service organization while treating every interaction as an opportunity to deliver superior customer experiences and increase revenue throughout the entire customer lifecycle. • Miami – November 7th @ Marlins Park – Call to register: 1-800-820-5592 x 10996 • Dallas – November 8th @ Cowboys Stadium – Call to register: 1-800-820-5592 x 11016 • Philadelphia – November 13th @ Rodin Museum – Call to register: 1-800-820-5592 x 11013 Be sure to mention you heard about this event from the Oracle CX Blog. I hope to see you there.

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  • input type="email"

    - by Charles
    I have a form where I ask for email addresses. Usually I'd use <input type="email" ...> but I want to allow a user to type foo rather than [email protected] in the (likely) case that they are using an @mycompany.com email address. Is there a way to get around the validation (if format matches this regex, accept; otherwise, validate normally), or should I just use <input type="text" ...> and ignore the semantics and so forth?

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  • Dell monitor not detected (Ubuntu 11.10)

    - by Charles
    I have an issue with my monitor. I just installed Ubuntu 11.10, but the monitor that is plugged in doesn't appear anywhere. And by doesn't appear, I mean that in the "Displays" menu, it doesn't even appear as "Unknown", I just have my screen that appears and nothing else. It is connected through VGA, and the monitor is recognized with no problem on Windows 7. It is a Dell monitor. I'm not a pro with Ubuntu, so any help to diagnose the issue would be really helpful (and help me learn how to fix this kind of monitor issue in the future) Thanks !

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  • Why Deliver Customer Service in the Cloud?

    - by Charles Knapp
    In volatile, competitive markets, delivering exceptional service across channels is essential. But delivering world-class service on tight budgets, and deliving improvements quickly, is a tough challenge. That's why so many of the world's most successful organizations choose to deliver customer service in the cloud. Example: Michele Watson, VP of Global Customer Care at Match.com, says Oracle's service in the cloud "helps our customer receive the support they need in real time, our contact center agents be more productive and helpful, and our executive and product development teams receive detailed feedback to continue our improve our customers' experience." Learn more here about why you should consider delivering customer service in the cloud. 

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  • Silverlight: Problem using CellEditingTemplate

    - by Charles
    Hello Silverlight gurus, I am experiencing a problem with the DataGrid where my data-bound object's properties are not being updated when using the CellTemplate/CellEditingTemplate: <data:DataGridTemplateColumn Header="Text"> <data:DataGridTemplateColumn.CellTemplate> <DataTemplate> <TextBlock Text="{Binding Text}" ></TextBlock> </DataTemplate> </data:DataGridTemplateColumn.CellTemplate> <data:DataGridTemplateColumn.CellEditingTemplate> <DataTemplate> <TextBox Text="{Binding Text, Mode=TwoWay}" /> </DataTemplate> </data:DataGridTemplateColumn.CellEditingTemplate> </data:DataGridTemplateColumn> I am binding to a code-gen'd entity via the RIA Services. I've added an event handler to the PropertyChanged event, and it is never fired. However, if I do not use a template and instead use a DataGridTextColumn, everything works fine. I'm sure this sounds like an easy fix - I'm only using a TextBox in my editing template, so why not us a DataGridTextColumn? The problem is that I want to have a multi-line textbox, so using the DataGridTextColumn is not an option. Any suggestions? Do you know of any differences between using a CellEditingTemplate containing a single TextBox and using a DataGridTextColumn? Thanks, -Charles [UPDATE] I posted a bug report here: http://silverlight.net/forums/p/118729/267521.aspx I can't imagine that this is "as-designed"... If someone else has known about this and I'm just being dumb, I'd appreciate an explanation - I'd prefer embarrassment over ignorance :).

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  • How to Customize JAXB Marshalling if generating JAXB beans from XML

    - by Charles O.
    Hello, I want to customize the marshalling of dates in JAXB. It's a variant of this already asked question. I would think I would use an XMLAdapter, as this answer questions specifies. But I can't do that exactly, because I'm going the other way around, generating the JAXB beans from an .XSD -- I can't add annotations to the JAXB beans because they are generated code. I've tried calling Marshaller.setAdapter(), but with no luck. final Marshaller marshaller = getJaxbContext().createMarshaller(); marshaller.setSchema(kniSchema); marshaller.setAdapter(new DateAdapter()); ... private static class DateAdapter extends XmlAdapter<String, XMLGregorianCalendar> { @Override public String marshal(XMLGregorianCalendar v) throws Exception { return "hello"; //Just a test to see if it's working } @Override public XMLGregorianCalendar unmarshal(String v) throws Exception { return null; // Don't care about this for now } } Where the relevant part of my generated JAXB bean looks like this: @XmlSchemaType(name = "date") protected XMLGregorianCalendar activeSince; When I do this, what the default date/XMLGregorianCalendar marshalling happens. It's as if I didn't do it all. Any help is appreciated. Thanks, Charles

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  • excel change 4 rows / 48 col to 48 rows / 4 col

    - by GoodOlPete
    Hi, I've selected 4 database records of 48 fields into excel as below: FirstName LastName Age Address1 ....................... Andy smith 23 53 high st billy ball 43 23 the avenue charles brown 76 rose cottage dave green 43 station rd I want to display them as firstname andy billy charles dave lastname smith ball brown green age 23 43 76 43 address1.............................. Can anyone suggest how to do this?

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  • SocketTimeout: Read timed out

    - by Lieven Cardoen
    I'm using Flex - IIS - ASP.NET to do remote calls. When I stresstest, all remote calls that take longer than 30 seconds fail. In Charles I get a message saying 'SocketTimeout: Read timed out'. Is this something that can be configured in IIS? Or could it be a problem with a setting in Charles?

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  • How do I put array into columns

    - by mathew
    $db = mysql_connect("", "", "") or die("Could not connect."); mysql_select_db("",$db)or die(mysql_error()); $sql = "SELECT * FROM table where 1"; $pager = new pager($sql,'page',6); while($row = mysql_fetch_array($pager->result)) { echo $row['persons']."<br>"; } mysql_close($db); above code output : Mathew Thomas John Stewart Watson Kelvin What I need is it should split inot multiple columns say: Mathew Stewart Thomas Watson John Kelvin HOw do I do this??

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  • Untrusted file not showing unblock button windows 7

    - by Stewart Griffin
    I downloaded a dll but cannot use it as it is considered untrusted. I opened it using: Notepad.exe filepath\filename:zone.identifier and it informed me that that the file was in zone 3. Despite this I do not get an unblock button in the properties page for the file. Not being able to unblock it with this button I instead changed the value in notepad and saved my changes. When I reopen the zone.identifier info it is as I left it. I have set it to both 2 (trusted) and 0 (no information), but still am unable to use the files. Any one have any ideas? If I cannot unblock the files I will investigate turning this blocking off, but as a first step I'd like to try and just unblock this one file. Note: using Windows 7 Ultimate edition. It is when using MSTest from within Visual Studio 2008 that I hit problems.

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  • What's up with stat on MacOSX/Darwin? Or filesystems without names...

    - by Charles Stewart
    In response to a question I asked on SO, Give the mount point of a path, one respondant suggested using stat to get the device name associated with the volume of a given path. This works nicely on Linux, but gives crazy results on MacOSX 10.4. For my system, df and mount give: cas cas$ df Filesystem 512-blocks Used Avail Capacity Mounted on /dev/disk0s3 58342896 49924456 7906440 86% / devfs 194 194 0 100% /dev fdesc 2 2 0 100% /dev <volfs> 1024 1024 0 100% /.vol automount -nsl [166] 0 0 0 100% /Network automount -fstab [170] 0 0 0 100% /automount/Servers automount -static [170] 0 0 0 100% /automount/static /dev/disk2s1 163577856 23225520 140352336 14% /Volumes/Snapshot /dev/disk2s2 409404102 5745938 383187960 1% /Volumes/Sparse cas cas$ mount /dev/disk0s3 on / (local, journaled) devfs on /dev (local) fdesc on /dev (union) <volfs> on /.vol automount -nsl [166] on /Network (automounted) automount -fstab [170] on /automount/Servers (automounted) automount -static [170] on /automount/static (automounted) /dev/disk2s1 on /Volumes/Snapshot (local, nodev, nosuid, journaled) /dev/disk2s2 on /Volumes/Sparse (asynchronous, local, nodev, nosuid) Trying to get the devices from the mount points, though: cas cas$ df | grep -e/ | awk '{print $NF}' | while read line; do echo $line $(stat -f"%Sdr" $line); done / disk0s3r /dev ???r /dev ???r /.vol ???r /Network ???r /automount/Servers ???r /automount/static ???r /Volumes/Snapshot disk2s1r /Volumes/Sparse disk2s2r Here, I'm feeding each of the mount points scraped from df to stat, outputting the results of the "%Sdr" format string, which is supposed to be the device name: Cf. stat(1) man page: The special output specifier S may be used to indicate that the output, if applicable, should be in string format. May be used in combination with: ... dr Display actual device name. What's going on? Is it a bug in stat, or some Darwin VFS weirdness? Postscript Per Andrew McGregor, try passing "%Sd" to stat for more weirdness. It lists some apparently arbitrary subset of files from CWD...

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  • Most common account names used in ssh brute force attacks

    - by Charles Stewart
    Does anyone maintain lists of the most frequently guessed account names that are used by attackers brute-forcing ssh? For your amusement, from my main server's logs over the last month (43 313 failed ssh attempts), with root not getting as far as sshd: cas@txtproof:~$ grep -e sshd /var/log/auth* | awk ' { print $8 }' | sort | uniq -c | sort | tail -n 13 32 administrator 32 stephen 34 administration 34 sales 34 user 35 matt 35 postgres 38 mysql 42 oracle 44 guest 86 test 90 admin 16513 checking

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  • What comment-spam filtering service works?

    - by Charles Stewart
    From an answer I gave to another question: There are comment filtering services out there that can analyse comments in a manner similar to mail spam filters (all links to the client API page, organised from simplest API to most complex): Steve Kemp (again) has an xml-rpc-based comment filter: it's how Debian filters comments, and the code is free software, meaning you can run your own comment filtering server if you like; There's Akismet, which is from the WordPress universe; There's Mollom, which has an impressive list of users. It's closed source; it might say "not sure" about comments, intended to suggest offering a captcha to check the user. For myself, I'm happy with offline by-hand filtering, but I suggested Kemp's service to someone who had an underwhelming experience with Mollom, and I'd like to pass on more reports from anyone who has tried these or other services.

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  • Mail.app send mail hook

    - by Charles Stewart
    Is there any way to run a script whenever the user tries to send mail? I'm particularly interested in ensuring that outbound mail doesn't have a blank subject line. Solutions that involve plug-ins are welcome!

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