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  • Visual SourceSafe (VSS): "Access to file (filename) denied" error

    - by tk-421
    Hi, can anybody help with the above SourceSafe error? I've spent hours trying to find a fix. I've also Googled the heck out of it but couldn't find a scenario matching mine, because in my case only a few files (not all) are affected. Here's what I found: only a few files in my project generate this error other files in the same directory (for example, App_Code has one of the problem files) work fine I've tried checking out from both the VSS client and Visual Studio another developer can check out the main problem file without any problems This sounds like a permission issue for my user, right? However: I found the location of one of the problem files in VSS's data directory (using VSS's naming format, as in 'fddaaaaa.a') and checked its permissions; everything looks fine and its permissions match those of other files I can check out successfully I can see no differences in the file properties between working and non-working files What else can I check? Has anyone encountered this problem before and found a solution? Thanks. P.S.: SourceGear, svn or git are not options, unfortunately. P.P.S.: Tried unsuccessfully to add tag "sourcesafe." EDIT: Hey Paddy, I tried to click 'add comment' to respond to your comment, but I'm getting a javascript error when loading this page in IE8 ("jquery undefined," etc.) so this isn't working. This is when checking out files, and yes, I've obliterated my local copy more times than I can remember. ;) EDIT 2: Thanks for the responses, guys (again I can't 'add comment' due to jQuery not loading, maybe blocked as discussed in Meta). If the problem was caused by antivirus or a bad disk, would other users still be able to check out the file(s)? That's the case here, which makes me think it's a permission issue specific to my account. However I've looked at the permissions and they match both other users' settings and settings on other files which I can check out.

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  • innerHTML doesn't work correctly with xhtml in Chrome

    - by Desperadeus
    Hi! I've got a trouble with Chrome5.0.375.70, but FF 3.6.3 and Opera 10.53 are OK. Below is the line of code: document.getElementById('content').innerHTML = data.documentElement.innerHTML; The data object from the code is a document (typeof(data) == 'object') and I've got it by ajax request to chapter01.xhtml: <?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html [ <!ENTITY D "&#x2014;"> <!ENTITY o "&#x2018;"> <!ENTITY c "&#x2019;"> <!ENTITY O "&#x201C;"> <!ENTITY C "&#x201D;"> ]> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <title>Alice's Adventures in Wonderland by Lewis Carroll. Chapter I: Down the Rabbit-Hole</title> <link rel="stylesheet" type="text/css" href="style.css"/> <link rel="stylesheet" type="application/vnd.adobe-page-template+xml" href="page-template.xpgt"/> </head> <body> <div class="title_box"> <h2 class="chapnum">Chapter I</h2> <h2 class="chaptitle">Down the Rabbit-Hole</h2> <hr/> </div> The Chrome cuts all before body and as a result link to css in header is missed; user can't see formatted text and images. How can I fix it or bypass?

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Code golf: Word frequency chart

    - by ChristopheD
    The challenge: Build an ASCII chart of the most commonly used words in a given text. The rules: Only accept a-z and A-Z (alphabetic characters) as part of a word. Ignore casing (She == she for our purpose). Ignore the following words (quite arbitary, I know): the, and, of, to, a, i, it, in, or, is Clarification: considering don't: this would be taken as 2 different 'words' in the ranges a-z and A-Z: (don and t). Optionally (it's too late to be formally changing the specifications now) you may choose to drop all single-letter 'words' (this could potentially make for a shortening of the ignore list too). Parse a given text (read a file specified via command line arguments or piped in; presume us-ascii) and build us a word frequency chart with the following characteristics: Display the chart (also see the example below) for the 22 most common words (ordered by descending frequency). The bar width represents the number of occurences (frequency) of the word (proportionally). Append one space and print the word. Make sure these bars (plus space-word-space) always fit: bar + [space] + word + [space] should be always <= 80 characters (make sure you account for possible differing bar and word lenghts: e.g.: the second most common word could be a lot longer then the first while not differing so much in frequency). Maximize bar width within these constraints and scale the bars appropriately (according to the frequencies they represent). An example: The text for the example can be found here (Alice's Adventures in Wonderland, by Lewis Carroll). This specific text would yield the following chart: _________________________________________________________________________ |_________________________________________________________________________| she |_______________________________________________________________| you |____________________________________________________________| said |____________________________________________________| alice |______________________________________________| was |__________________________________________| that |___________________________________| as |_______________________________| her |____________________________| with |____________________________| at |___________________________| s |___________________________| t |_________________________| on |_________________________| all |______________________| this |______________________| for |______________________| had |_____________________| but |____________________| be |____________________| not |___________________| they |__________________| so For your information: these are the frequencies the above chart is built upon: [('she', 553), ('you', 481), ('said', 462), ('alice', 403), ('was', 358), ('that ', 330), ('as', 274), ('her', 248), ('with', 227), ('at', 227), ('s', 219), ('t' , 218), ('on', 204), ('all', 200), ('this', 181), ('for', 179), ('had', 178), (' but', 175), ('be', 167), ('not', 166), ('they', 155), ('so', 152)] A second example (to check if you implemented the complete spec): Replace every occurence of you in the linked Alice in Wonderland file with superlongstringstring: ________________________________________________________________ |________________________________________________________________| she |_______________________________________________________| superlongstringstring |_____________________________________________________| said |______________________________________________| alice |________________________________________| was |_____________________________________| that |______________________________| as |___________________________| her |_________________________| with |_________________________| at |________________________| s |________________________| t |______________________| on |_____________________| all |___________________| this |___________________| for |___________________| had |__________________| but |_________________| be |_________________| not |________________| they |________________| so The winner: Shortest solution (by character count, per language). Have fun! Edit: Table summarizing the results so far (2012-02-15) (originally added by user Nas Banov): Language Relaxed Strict ========= ======= ====== GolfScript 130 143 Perl 185 Windows PowerShell 148 199 Mathematica 199 Ruby 185 205 Unix Toolchain 194 228 Python 183 243 Clojure 282 Scala 311 Haskell 333 Awk 336 R 298 Javascript 304 354 Groovy 321 Matlab 404 C# 422 Smalltalk 386 PHP 450 F# 452 TSQL 483 507 The numbers represent the length of the shortest solution in a specific language. "Strict" refers to a solution that implements the spec completely (draws |____| bars, closes the first bar on top with a ____ line, accounts for the possibility of long words with high frequency etc). "Relaxed" means some liberties were taken to shorten to solution. Only solutions shorter then 500 characters are included. The list of languages is sorted by the length of the 'strict' solution. 'Unix Toolchain' is used to signify various solutions that use traditional *nix shell plus a mix of tools (like grep, tr, sort, uniq, head, perl, awk).

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